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Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports


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Qatar Airways Customer review :  9 June 2014 by J Chapman    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class pax travelling from Perth to Madrid, 1st June. Check in smooth and efficient, lounge at Perth good. Boarded flight and welcomed by crew. Pre takeoff drinks supplied during flight, Perth sector crew executed duties well although robotic and little interaction with pax until a smile before landing at Doha. Food was good, wine list selection excellent and well presented. On landing at Hamad international what a disappointment after all the delays in the opening of facility. Doha to Madrid what a difference in the crew the service was excellent as the first leg but much sharper and the interaction by the crew with the pax was excellent. Coming from a hospitality background I would want this crew working for me menu choices good and wine list choices good our thanks to the crew for making this sector a very pleasant experience.


Qatar Airways Customer review :  9 June 2014 by P Martin    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Athens via Doha return. Mix of aircraft 777-300er and A330-200 outbound returning on A320 and 787. Night flight out of SIN so slept most of the way. Morning flight to Athens. Not a fan of the old A330 seat but overall no major issues. Return journey was evening departure from Athens on the 320. More like a regional biz seat and feels a little cramped. Seems to be too smaller plane for a 5 hour sector IMO. This was followed by the 787 which is fantastic in every sense. Again a night flight - Slept very well and look forward to being on this plane again in the summer. New airport both ways - Will be a big improvement when ready but why it has opened with 1 pathetic lounge I really don't understand. I travelled with a colleague who was flying Qatar for the first time, I doubt he will fly them again because of the airport experience. Really was a major let down.


Qatar Airways Customer review :  9 June 2014 by H Kariyawasam    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-LHR. All flights (4 sectors) delayed. Ran for first connection and made it. Return got to gate and aircraft still boarding but told I was disconnected as baggage would not make it. 6 hour wait as next LHR flight also delayed. Connection time was 50 minutes on ticket yet told unless 40 minutes free cannot make connection. Why sell a ticket leaving a 10 minute space to make a connection. New airport too big and had to run 1/2 mile at least to get to next flight. Rude ground staff who have no idea how the new terminal works. On board no printed menu, menu on screen not available for 4 flights taken, small portions of food and plastic cutlery, paper cups, no wow factor in any way. Cabin crew polite and did try, and entertainment good. cloth hot towels, no overnight shades/toothbrush. I will not fly this airline again.


Qatar Airways Customer review :  6 June 2014 by R Muller    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew 2 sectors in business - Jo'berg to Doha on the new 787 and Doha to Madrid on the older 777. Seat configuration is different but good on both - flat beds but more space on the 787. Both flights were delayed in departure - not so impressive. But the big letdown was the food! IT was (apart from KLM business) the worst business class food I have ever had! Stodgy, unimaginative and dull. Service was odd - my post take-off drink was forgotten despite being written down, and staff were surly and sullen.


Qatar Airways Customer review :  5 June 2014 by Lynda Duffett    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cape Town-Doha-New York and return: Excellent experience all-round. Charming and helpful cabin crew, great entertainment (especially appreciate being able to view while landing). One point though: please don't run the menu for 45 minutes - 5 minutes will suffice! (Doha - CPT). Special mention of our stay over (courtesy Qatar) at Retaj Hotel Doha. Surprisingly fabulous hotel with great food added to our travel experience and even motivated plans to incorporate a visit to Doha, which we had no idea was so beautiful, on future travels.


Qatar Airways Customer review :  3 June 2014 by Thomas Reeh    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On 4th May I flew from Melbourne to Manchester via Doha with Qatar Airways. Qatar Airways is affiliated with One World, so lounge access is provided at Melbourne Airport by Qantas, always a good way to start a long journey. The plane for the first sector was a brand new Boeing 777, and on a full flight I was pleasantly surprised by the amount of room in economy. I am 6ft 3in (189cms) and I could stretch out quite comfortably without touching the seat in front. I was sat in 23K. In flight entertainment was excellent with Premiere release movies and a host of documentaries to help while the hours away (all 14 hrs and 15 minutes for the first sector). Service and inflight catering was excellent, with a good choice of food and regular water runs by the cabin crew. Landing in Doha was probably the only negative as the airport was packed and hectic. With a tight transit time of just 60 minutes, I was fearing the worst, but somehow it all seemed to happen and I made the connection. The second sector of 7hrs and 30 minutes was completed in an Airbus A330, which was notably smaller and older than the Boeing 777. However the service was on par, and food and entertainment options again superior. All in all, a pleasant experience for what is a gruelling distance to fly. Qatar Airways deserve the recognition and commendations they win on a regular basis. Highly recommended.


Qatar Airways Customer review :  3 June 2014 by Derek Gilboe    (Saudi Arabia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Qatar Airways provides commendable in-flight services, particularly in their business/first cabins. The flight crews are always focused on service, doing their utmost to ensure passenger comfort. Highlights of the airline are the newer aircraft and a strong focus on the aircraft interiors that maximize passenger comfort, particularly the large overhead bins on their Boeing aircraft and newer Airbus fleet additions. Food on the flights in business is excellent with choices for breakfast, indulgence (snack) and main meals with a broad selection of wines. Equally nice are the sleepwear provided on longer flights with the extra padding in the sleep covers for the business/first seats. While the in-flight experience is excellent, the airline is facing challenges with the terminal and transit experience. Outside of Doha, lounges were very limited although joining OneWorld has opened up many new lounges suitable for premium customers; unfortunately, they face ground staff issues at several airports that frustrate during the boarding and deplaning process. The new airport in Doha, their primary hub, is open but facing considerable growing pains and still relies on buses for many airport transits. Coupled with insufficient lounge space, particularly for their premium customers, significantly compromises the overall trip experience and turns their new flagship airport in Doha to a frustrating experience that undermines the excellent in-flight service and value for the money in the competitive market of air travel.


Qatar Airways Customer review :  3 June 2014 by Denzil Bourne    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew QR252 and QR9. (TBS via GYD - tech stop - via DOH) First leg was on an A320. I was in row 8 so had a nice amount of leg room. IFE was a little unresponsive but since the flights were short it wasn't a problem. Food was up to the usual QR standard and cabin crew were friendly and professional as usual. Second leg was an A333. had an aisle seat so leg space was restricted due to the IFE box under the seat in front. IFE kept sticking but since it was a night flight I slept most of the journey. Crew were friendly and professional as the usual standard. Catering was just OK on this leg. The new airport makes transiting a breeze.


Qatar Airways Customer review :  3 June 2014 by Simon Lehmann    (Switzerland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich to Doha and Doha to Narita on May 29-30. Was traveling with my wie and children (3 and 5). At the check-in we got the information that we can't access the lounge at the new Doha airport. For this reason we got a voucher which could be changed into vouchers at Doha airport. The flight from Zurich to Doha was one hour delayed. We didn't get any proper information. The departure time was shifted every 15 minutes. Once on board was surprised about the comfort in the cabin. The food and drinks were excellent. The service onboard was average. At Doha airport they were not really ready. Very long queue at the security check. Asked for business class fast track. Was not available. Then had to walk quite a long way for the connecting gate. We were flying from gate B1A. That meant we had to take a bus to the plane, but first we had to wait outside for the bus. Once at the plane we had to wait outside again before we could enter. Flight was ok. Food again excellent and the service was better than from Zurich to Doha.


Qatar Airways Customer review :  3 June 2014 by Anders Pedersen    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-DOH-SGN on 28-29 May 2014. Aircraft's A321 and A330-200, respectively. All flights on time. No queues in any counters as there were plenty open. Ground staff in BUD were extremely attentive and co-operative and assisted me fully dealing with a luggage problem (my luggage only arrived to Hungary when I was due to depart after a weeks stay). WiFi not available. What was stunning was their excellent co-operation on this with the competing carrier, TK. I was from BUD without demands upgraded from the cheapest possible economy ticket to business class to DOH. The cabin was almost full (10 seats of 12 taken), but service was top-notch, despite I was initially not expected to be in the business class. Champagne has changed from Jackquart to Lanson. Food very good. Seats not lie flat but no much need to lie down on a day flight? Doha Hamad Airport is still in its infantry but service desks are all over the place to make up for faults. Arrived to be taken to the gates by the busses which was a first disappointment. The lounges are not fully operating: very few and crowded and short of meat-dishes, showers, and sparkling wine. WiFi is operating. DOH-SGN: Boarding directly from gate to aircraft ! A huge improvement from the old airport. Upgraded at gate despite aircraft was only 30% full. Champagne choice extended to include the Taittinger rose. Good food. Only 4 seats of 24 were occupied. FAs good though could have been a bit more observant/proactive. But they were all professional and comprehending. A pleasure to lie down on the seats.


Qatar Airways Customer review :  3 June 2014 by Modak Sanjay    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to DWC via DOH. Managed to get first row economy bulkhead seats for self and wife. Found myself sitting next to some sort of bodybuilder guy whose biceps extended over into my space. When they announced all pax on board, we swiftly moved over to the centre three seats and took up aisle positions with the centre seat empty. Flight was decent but the IFE was abysmal. Poor choice of movies and entertainment. We were among the first to transit the new airport in Doha - thank goodness no more buses! Marked improvement over the existing airport. At JFK, we got 5K miles extra because the Silver lounge was not ready yet but we used our HSBC Premier cards to get into the Oryx lounge. Decent service, clean cabins and bathrooms maintained well. Food could do with an improvement and the IFE needs a complete overhaul.


Qatar Airways Customer review :  30 May 2014 by O Zenik    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

25th April, QR 905, MEL-DOH. 28th April, QR 904, DOH-MEL. Very boring IFE. Food and staff were good. Value also good. Seats were bad and not comfortable at all.


Qatar Airways Customer review :  27 May 2014 by Doug Caldwell    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Doha, Boeing 787. Qatar Airways sets the standard for luxury business class with this airplane, and it was the best experience I've had in many years. First class lounge at Heathrow Terminal was fantastic, fabulous good, great wines and nice staff. Onboard the airplane, brilliant business class cabin and nice color scheme. I had a single window seats and truly private - better than most airlines first class. Meals served individually table style and food was good, with a great selection of wines. Staff very efficient, they don't smile much though, but are courteous. The in flight entertainment had massive choice of movies and tv programs. Downside was arrival into Doha with long bus ride, but the new airport is flagged to open this week, and that will top this off as the best business class out there.


Qatar Airways Customer review :  27 May 2014 by Sandy Shi    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOS-HKG via Philadelphia and Doha. When we arrived in Philadelphia, we needed new boarding passes so went to the Qatar Airways counter for them. The attendant said that there was something wrong with our ticket, boarding passes cannot be issued and only US Airways can fix the problem. She sent us to the US Airways counter without telling us what was the issue. We went over, stood in line for 45 minutes, waited for someone. Of course, nothing was wrong. We went back to Qatar Airways, for sure the issue had cleared and we were all set to board. We wasted over 90 minutes for no apparent reason. Philadelphia to Doha was delayed severely due to a bathroom issue. Doha Airport itself was small and messy, with the new Hamad Airport opening 27 May, it will probably get better. HKG-DOH with Cathay Pacific, we were upgraded to Premium Economy free due to overbooking. The seat was very comfortable. The in flight entertainment system was more responsive compared to Qatar Airways. DOH-PHL I slept through most of the flight and my husband most of the flight. I don't recommend this airline unless you are flying business or first class, where Qatar Airways actually value you.


Qatar Airways Customer review :  27 May 2014 by M Shamin    (South Africa)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-DOH-BCN return. All flights on time, early into JNB on return home. All flights on newish aircraft, comfortable seats and nice meals. Staff on night flight were not present in the cabin as much as I would expect, but the rest was nice and attentive. Doha airport was bearable and quite quick connections both ways, but can't wait for their new airport to finally open. Didn't use the IFE myself, but my partner was impressed and watched endless choice of movies.


Qatar Airways Customer review :  27 May 2014 by S Harding    (UAE)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-DOH-LHR return. 90 minutes delay at DOH waiting for late connections/congestion. Things will improve with the new airport opening 27th May 2014. The pilot did apologize and water was passed around, but it was very hot. It is hardly becoming a 5* airline to operate aircraft with defects that impact on passenger comfort. The system did not work for the safety video and a manual demonstration was provided, which appeared hurried and rather perfunctory. Missed connections at DOH for myself and others, and the horror of the Doha Airport transfer desk. Only the attendants on the first leg welcomed me onboard as a Gold Card holder.


Qatar Airways Customer review :  27 May 2014 by F Paul    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

1st time flying with Qatar. Flights were from Perth to Dusseldorf. The flight was OK, food was enjoyable, but the list of inflight movies where old, and not that many. All announcements where done in both English and Arabic, which get annoying, especially the videos of the same safety procedures interrupting the in-flight entertainment. All flights were delayed, some by over 1 hour, which does not help with tight connections. Missed our flight from Berlin to Dusseldorf, for which they took over an hour to get us on the next flight, which we almost missed again. Lost our luggage as well, at least it turned up the next day. Our return flights were also delayed. It may have been cheaper, but Singapore Air does it best. Also Doha airport is not great at all.


Qatar Airways Customer review :  27 May 2014 by Eu Jin Song    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a frequent flier who travels on business on average of once a month, I was rather disappointed to note the poor quality of the cabin crew on both legs of my recent Business Class flight onboard Qatar Airways. The crew were indifferent, cold and impersonal. There was no initiative shown by the cabin crew, no greetings upon boarding or as the meal was served, no offer of newspapers or selection of reading materials, service was inconsistent, with the crew (with the exception of the inflight supervisor) unwilling to engage in conversation. I mentioned being hungry at 11pm for a 8.30pm flight departure, and was rudely told the Captain had the seatbelt sign on. Dinner was finally served at 11.45pm. The plate service does not work, as between the first pax being served and the last could take as long as an hour!! Too much time spent in the galley, and not enough walking the aisle. Food was good but not fantastic. The inflight entertainment offered all the choices to be expected, but the navigation was a little ungainly with the mouse like cursor. The seat was similar to other airlines offering a full flat product. Happy to note that Qatar still provided pyjamas and a small overnight bag, which many other airlines have discontinued. Overall my disappointment with the cabin service overwhelms what positives I obtained from a good lounge in Doha and efficient check in service.


Qatar Airways Customer review :  24 May 2014 by Anders Pedersen    (Denmark)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO-DOH-BUD on 19 May 2014. All flights on time. Check-in was done well - I had two tickets and 4 sectors in front of me – only the first 2 sectors were with Qatar Airways but they managed to issue all 4 boarding cards thus the last two sectors were with Turkish, who are in Star-alliance. Also the luggage was checked through beyond Budapest –- a nice touch. First leg on A320 night flight, load only 60% - thus offered 3 seats in a row. Nice touch is that they offered 3 options of dinners (instead of breakfast) thus the clock was 2 am. I had red-marinated sea-bass as 1st main-course and as there were plenty of food left as many were sleeping, I had rice and chicken as a 2nd main-course. Staff were proactive and I was greeted by name again by at least 4 FAs. Wines in mini-bottles and of reasonable quality. DOH-BUD A321. Flight full, except 1 seat next to me. I was greeted and respected as Privilege Club Gold Card holder. Morning flight with 3 options of hot food. I chose the vegetarian omelette. Champagne Jacquart upon request. Juices and coffee ad libitum. I was explained by the chief purser on QRs new booking system which make it possible to combine tickets and transfer luggage across airlines, many sectors, and different alliances. IFE good, though my monitor froze an hour before landing.


Qatar Airways Customer review :  19 May 2014 by U Colombo    (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPT-DOH-MXP-DOH-CPT. Big surprise was QR122 MXP-DOH on A320-200 aircraft where the old uncomfortable seat have been replaced with lie-flat ones! Well done Qatar Airways, being a six hours night flight it made a difference. DOH-CPT on new Boeing Dreamliner was a good one. Pity a technical glitch kept us on the tarmac in Johannesburg for an extra three hours with little said from the captain. Overall a positive experience with a competent and professional cabin crew.


Qatar Airways Customer review :  18 May 2014 by Peter Otto    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-CRK-MUC. Flight was very, very good. In time, good Entertainment system. Only point: I flew at night. I had to wait long until they served dinner and I could get a nap.


Qatar Airways Customer review :  13 May 2014 by Khan Muhammad    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on a connection from JFK-FCO-DOH-LHE. The ticket was a combination of Alitalia and Qatar. Excellent flight from JFK with Alitalia, very impressed with their new business class. Of course when I arrived in Rome, it was the traditional European lounge which was decent for a 3 hour layover. I have been flying Qatar for the past 6 years now. As soon as the flight was announced for boarding I didn't pay attention at that time, Qatar airways ground staff came and assisted me to the aircraft with a very friendly attitude. The moment I entered the cabin they knew who I was and escorted me to my seat. The cabin manager then came, introduced herself to me and thanked me for being their loyal Qatar Airways member. Throughout the flight the cabin crew were very friendly. 7 hours journey, great food great hospitality. Landed at Doha Airport, again separate terminals for First and Bus class passengers, was treated very well and acknowledged by everyone for my membership status. Took a shower in the lounge and 2 hours later boarded for LHE. Again great service till LHE and enjoyed every minute of my flight. Etihad and Emirates should learn from Qatar Airways. Looking forward to their new Airport soon.


Qatar Airways Customer review :  13 May 2014 by Zelda Gilpin    (South Africa)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew 4 long flights with Qatar Airways. Their staff are friendly and helpful. The seats are comfortable and have enough leg-room. The food was tasty and more than enough. The entertainment on board is some of the best. Even the help at the airport was great, we never worried about getting to the right place. Qatar even booked a hotel room for us at a 5 star hotel at no extra cost, as we had a long stop-over in Doha. This was really great as we could have a shower to freshen up and have a quick rest in a comfortable bed. I will recommend Qatar Airways to anyone.


Qatar Airways Customer review :  12 May 2014 by P Mercer    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DOH-BKK-DOH-LHR. On the first flight there was a family consisting of husband, wife and children, all in business, but with a number of maids and a baby in economy. During the flight the maids were constantly coming into the business section and squeezing between the seats and using the toilets. When I asked the cabin manager whether it was Qatar Airways’ policy to allow economy passengers to walk around the business cabin he said it was not but this particular passenger was listed on the manifest as a ‘VVIP’ which meant they could do nothing about it. At one level it was an excellent experience – the quality of the food in both the lounges (LHR and DOH) and on the aircraft was remarkable and the cabin crew were consistently friendly, responsive and effective. The Boeing 777 seats were comfortable and the IFE varied and stimulating. All of the aircraft were clean and although one of them was getting old there were no signs of wear. Qatar Airways wants to sell itself as the ‘World’s 5-star airline’ but it must ensure that it behaves like one and not allow its VIPs to let their staff enjoy the business cabin without actually paying for it.




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