Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports

Check Qatar Airways passenger information in our customer travel guide

Qatar Airways 5-Star Airline ranking

34" seat pitch in Economy Class

Qatar Airways Economy Class seat reviews

10.6" seatback TV in Economy Class (15.4" in Business Class)

Qatar Airways First & Business Class Lounge Reviews

IFE with over 700 Video and Audio on-demand options

Qatar Airways First & Business class Seat reviews

Full-flat bed seats in Business Class (B777-300 aircraft)

Qatar Airways Aircraft Seat Plans

World-Class Premium Terminal lounges in Doha

Qatar Airways Passenger seat tips

Award-winning 5-Star cabin staff service

SGN-DOH-FRA, Economy, 19 Nov 2012. Check-in was fast. Boarding the 777-30ER was orderly and departure on time. Cabin attendants were friendly, helpful and polite. The food was passable – a hot chicken roll as a snack and omelette for breakfast. However, windows were filthy and the PTV screen the same. Aircraft is on the ground in Saigon for sufficient time for a thorough clean, but only the floors, seats and seat pockets were done. The pre-flight safety video wasn't screened in our section of economy – audio was present but no video. The new Doha terminal is a treat. Easy to navigate, while food and drinks are reasonably priced. Free WiFi is also a bonus. DOH-FRA boarding was an hour before departure. Waited on the terminal bus for quite a few minutes before the A330 was ready to board. When we did it was very hot inside. The crew again were friendly, polite and helpful. Fell asleep just after take-off but I was offered breakfast long after it was cleared away. It was delivered piping hot and with a smile. Attendants also patrol the cabin throughout the flight carrying water and juice for the passengers. Arrival in Frankfurt was 25 minutes ahead of schedule.

Doha to Amman. Good flight with one complaint which was the lack of Arabic speaking flight attendants on a flight going to an Arab city. However, service was good, food was average, flight attendants smiling and courteous, unfortunately our Airbus 320 didn't have individual entertainment systems. Flight on time and arrived even earlier than planned. Price was a bit high but overall a pleasant experience.

BRU-DOH-HKG, HKG-DOH-BRU. Check in fast and good, very clean aircraft's and friendly staff: plenty of food and tasty. Legroom on 330-200 could be better. Very good experience! Will fly them again in the future!

My Husband and I travelled Melbourne - Doha - Brussels in August this year and back from Istanbul - Doha - Melbourne in October. Inflight service excellent, meals were tasty for airline food and seats are comfortable with plenty of leg room. Ground staff efficient in Doha, will be flying again in August next year and expecting the same great service.

MCR-DHA-BKK. Excellent all four journeys. Attentive hostesses. In flight food and drink service excellent. 2 meals on each 6 hour flight with very good quality food. Seat comfort good. Inflight music could be updated. Doha airport a little untidy, I had 8 hour stopover on journey back, mentioned this to steward who filled a bag full of nuts chocolate biscuits and cans of coke. Nice touch but you always expect that little extra from this airline.

LHR-DOH-HKG-DOH-LHR. A curiously mixed experience. Check-in at Heathrow was 30 minutes late opening. On 3 of the 4 legs the IFE did not work. On one overnight leg the screen just flashed constantly and the chief steward was unable to turn it off. The food outbound was fine, but poor on the return. The seats were comfortable and the staff worked very hard. The flights were more or less on time and the transfers in Doha were as expected. All in all a little disappointed but maybe I just expected too much.

Just flew new route from Manchester, UK to Perth, Australia. Impressed by seat pitch 34". Even though we were stacked over Doha arriving about 1/2 hour late, we were ushered to the Perth flight very efficiently by the bussing facilities with just a few minutes to spare before boarding the onward flight. However, I do not think this would be a suitable method of transfer for wheelchair bound or people using sticks or with walking difficulties as they would need to be able to climb the aircraft stairs at Doha. Good value for money considering the airport taxes now make up the bulk of the fare and I only booked 3 days before flying.

LHR-DOH-CMB return. O/B was 777-300 - which has excellent leg room and decent IFE (though had to be reset 3 times). Service was impressive, and as a silver member, I received particular attention from a member of staff - which was great. Food decent and regular drinks runs made throughout the flight by staff. The transfer in Doha, as always, is a little hectic, but even with 55 mins connection (actually 40 because we landed late), there was no problem. DOH-CMB was a new(ish) A321. Crew a little surly on this red-eye flight and it didn't help with lights on full blast for over 2hrs of a 4.5hr flight as they struggled with the dinner service. Food was decent, though. On the way back, we had a different story. Flight into DOH was 20mins late and we were held on the plane for a further 10mins - and failed to make our 50mins connection - falling foul of the chaotic transfer experience in DOH. We were re-booked on the next flight to LHR - and luckily as a Silver member, myself and my partner were able to make use of the Silver lounge. We were re-issued boarding passes by the ground staff, who bought them to the lounge, following a complaint I made about seat allocation not being honoured. Flight to LHR was an A330 and we were allocated seats in the business cabin, as it was de-classified and provided with economy service. So the seat etc was great, but the catering left a lot to be desired - even failing to live up to the decent economy standards I've come to expect on QR. Crew served meal and disappeared for the rest of the flight. QR are still my preferred choice - but the varying standards in cabin crew service delivery and declining quality of meals are becoming more evident.

Copenhagen-Phuket, Bangkok-Stockholm, via Doha. Clean aircraft. FA servic eminded, but sometimes stressed. Dinner or breakfast and hot sandwich on all flights, you never are hungry or thirsty. Quality of meals varied. Plastic fork/knifes, glass and plates. Paper cups. Not bad but also not a luxury feeling. But can definitely travel again with Qatar and the ticket was cheap, so much value for the money.

LHR-DOH-HKT on A340/330 vv in Economy. A real mixed bag. Heathrow flights were impeccably staffed and a joy. Entertainment was good (not exceptional and had minor glitches). The new Phuket flight on the return (which routes via Kuala Lumpur - so a 2 hour lump in the wrong direction) is obviously less premium - we had a shoddy crew on Kuala Lumpur to Doha flight. Catering was way off for this flight (don't bother with Gluten Free Meals). Excellent hard product - good kits for children. We got our baby in a bassinet (despite being way oversize). I would fly Qatar again - can be great value, but not until the new terminal is finished. Transfers are horrendous - especially with children. 1 hour transit time translates as 50 minutes on buses. Wouldn't leave any less time even though Qatar encourage short transfer.

Flew Mumbai to Paris via Doha in economy. Mumbai to Doha in a 777, in excellent condition. Seat as good as an economy seat can be (but at 4.40 am after having been through the passport/luggage control of Mumbai airport, if you or your company can afford business, do not hesitate), with good screen and IFE. Doha terminal is definitely not at the same standard as the airline. The Doha to Paris leg is an A340-600, comfortable and already reviewed, excellent service as usual. The breakfast served was absolutely excellent and much better than some served in business class in a French airline.

Paris to Ahmedabad via Doha in economy. Paris to Doha is a recent A340-600. The leg-room of the economy seat is much better than European or US companies, giving added comfort much appreciated. As usual, the service is excellent, (aperitif, hot towels, acceptable food with choice of drinks, coffee, and a sandwich just before landing). Contrary to many airlines, the crew does not disappear after serving and are always available and answer calls! The IFE offers a wide choice, although lacking in comedy's. The transfer in Doha works well, but the terminal is not at the same standard and quite ordinary, lacks seating and bars/cafés, and doing everything in buses takes time. Premium terminal on the opposite is terrific! The Doha to Ahmedabad flight was on an A320, without IFE. The plane was in good condition, but I expected better from Qatar. The crew was again excellent.

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