Home Page


Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports


PAGE

1 2 3 4 5 6 7 8 9 10
 






Qatar Airways Customer review :  20 January 2014 by Michael Powell    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DOH-PER on 27 December and back on 13 January. Dreamliner is brilliant. 777 on the DOH-PER leg not quite as comfortable - the seats are not actually 100% flat. The leg section sags which makes it hard to sleep completely comfortably. Service, food and IFE impeccable. WiFi now allowed on the LHR-DOH Dreamliner and this is NOT a good idea. The person behind me was constantly receiving messages and didn't bother to turn his ringtone down. The usual bugbear of a "scenic drive" round Doha airport on the outward leg meant only 10 minutes in the (excellent) Premium Terminal. On the return leg both stands were near the Terminal but terminal time was reduced by being sent to the gate 40 minutes before boarding started.


Qatar Airways Customer review :  20 January 2014 by Charles Lacoste    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew QR 901, PER-DOH, QR 721 DOH-ORD, and on the way back QR 010, LHR-DOH and QR900, DOH-PER earlier this month. Needed very quick tickets to attend a funeral in the US…and Qatar was one of the few, that had seats, and an almost reasonable price. That said, pretty impressed with the airline. Seats had good legroom - one minor issue was the lack of adequate padding - my whole family grumbled about it considering the many hours we were on their flights. We were all a little saddle-sore at the end of the long flights - and we were using the blankets as extra padding. Aircraft's were, of course, newish 777's with the exception of an A340 out of LHR,…IFE was great… wide variety - razor-sharp seat-back screens - we particularly liked their selection of international movies. I'm diabetic and the meals they supplied were fine, the rest of the family very happy with their meals as well. No complaints, good tucker. Cabin crews varied from outstanding to good. On our last leg back to Perth staff did their job well - if not particularly happily. I did notice they didn't run up and down the aisles with drinks every hour - but given half (or more) of the cabin was usually asleep - I can see why. They were very quick to hand over juice or water whenever requested. Doha terminal is a definite let-down - the bus trips to and from the terminal are dreadful in this day and age. Inside the terminal is very ordinary. New terminal on the way promises to be much better. Would fly them again for sure.


Qatar Airways Customer review :  17 January 2014 by Andreas Becker    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Third time in Business Class from Germany via Doha to KUL. This time I used the B787 from FRA to DOH which was a great experience. Nice and cosy cabin environment which large monitors delivering a sharp picture. All seats in business class have direct access to the aisles. Service and food as good as always. Looking forward to my next trip with QR, hopefully the new airport in DOH will be ready then as the long bus rides at old airport are somehow annoying.


Qatar Airways Customer review :  14 January 2014 by Two Priyanu    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-DOH-BKK-DOH-MUC: 22 Dec 2013 to 11 Jan 2014. Business Class. MUC-DOH-MUC: Boeing 787. Seating was really nice and comfortable, the inflight service was also very good, all cabin crews were nice and friendly. Inflight entertainment system was also very nice. DOH-BKK-DOH: Boeing 777. The seating was really comfortable, the inflight service was also very good but when came to bed time, mattress was not offered, the cabin crew stated that was only for a long haul flight but they do offer pyjamas. Inflight entertainment system was very good. Overall I was very happy and would recommended.


Qatar Airways Customer review :  14 January 2014 by PJ Trebuchet    (UAE)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-DOH-DXB. January 9th. A disappointment overall. Check-in at BCN was quite chaotic, same for boarding. Food was low quality with small portions, seat pitch was small as usual, and entertainment very reduced. Big black point from cabin crew: I asked for a tooth brush after meal, response: no. Transfer at Doha was chaotic: I was very close to missing my flight due to a staff member at the security point. I had to make a ruckus at the line until he accepted to let me go. Always the same plastic - flavoured snack served on second leg DOH-DXB.


Qatar Airways Customer review :  14 January 2014 by S Willetts    (South Korea)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-LHR, LHR-ICN. An excellent airline with excellent service, I flew both business and first and the food, comfort and attentiveness of the staff were truly 5 star. I will definitely be flying with them again. They put the European airlines business class to shame.


Qatar Airways Customer review :  14 January 2014 by K Hughes    (Qatar)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have flown Qatar Airways economy class 4 times in the past 15 months. As we are now living in Doha for work purposes 3 of those 4 flights originated in Doha. Doha to JFK to Florida and back to Doha. Our first two flights 12 months ago in economy class were very nice. Much better than the other airlines we have travelled on for international flights. However, in the past 12 months the other two flights have shown a huge decrease in quality of service and a huge increase in cost. The main difference that seems glaring is the level of attentiveness from the Flight Attendants, the quality of food that is now being served, and the huge cost increase.


Qatar Airways Customer review :  14 January 2014 by Matthew Polick    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew back from Delhi (QR 563) on 6th Jan. After an 8hr 21 min delay due to fog, we discovered the aircraft was switched from the Dreamliner (787) to the A330. The switch in aircraft certainly extended the delay. The communication to update on the flight was terrible. Once we reached Doha we were told there was no other way back to NYC other than taking the flight on 7th Jan (QR 701). The transit process on 7th January felt was awful, there was lack of communication. Once we reached the aircraft we waited and waited until the captain announced we would be delayed - ended up being 1hr 10 mins. While in the air, the aircraft was new and we were lucky enough to have an emergency seat. The flight crew appeared tired and unwilling to be pleasant to passengers. Most of the food was barely edible. We landed and 1 hr and 32mins late with no apology or update from the pilot on our flight progress.


Qatar Airways Customer review :  13 January 2014 by S Srinivasan    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAH-DOH-MAA in Y. Check-in line looked horrendous at first, but it moved well and we were on our way in about 30 minutes. I found it strange, though, that you first had to queue up for a baggage weight check, then go to the counter and have your bags weighed again. IAH-DOH was in a B777-300ER. The 3-3-3 configuration that QR uses is far superior to the 3-4-3 setup that more and more airlines are using today, as the extra inch or two of width provides a feeling of much more personal space. Seat pitch, at 33 inches, is also better than many long-haul carriers, and as we had seats directly in front of a bulkhead, had unlimited recline at our disposal which made for a more comfortable flight. I was able to get about 5 hours of sleep. Two meals are served, with decent taste and quality, and free wine, beer, and spirits available. I had heard horror stories about the transit procedure in DOH, but found it quite painless, and it took just 35 minutes to get from our plane, through the bus ride and security, and to our onward gate. Boarding process for our DOH-MAA leg was a bit chaotic. Boarding starts very early, more than an hour before takeoff, and you are initially herded into a holding area with far too few seats compared to the number of people. You are eventually boarded onto a bus, followed by an extremely long ride to the plane, at which point we were held for a further 5-10 minutes. Once on board, everything was fine, though I found the A330-200 considerably more cramped than the 777. The IFE box didn't help, but the seats were also an inch narrower and with an inch less pitch. On both legs, the IFE system is excellent, with a wide variety of AVOD shows/movies and games, along with a customizable flight map. Meal was the typical "veg/non veg" option you get headed to India, and quality was not nearly as good as on the IAH-DOH leg. Service by the FAs was consistently excellent, with every request attended to promptly and with a smile. Qatar offers a very good coach product overall, and is a superior alternative to Emirates if you are headed to Asia or the Middle East.


Qatar Airways Customer review :  13 January 2014 by Tercon Bojan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying in Business Class from Bali - Singapore - Doha on the new 777-300ER is a remarkable experience. Qatar is definitely up there amongst the best in terms of inflight product on the 777-300ER. The seat converts into a fully-flat bed, and although the layout is very open (compared to SQ and EK) given the 2-2-2 layout, walking over your neighbour in order to reach the aisle is not overly cumbersome. The food and service was excellent, although am not a huge fan of some of their colour choices for their uniforms. I also really liked the PJs that you get, although then you realize that the bathrooms are very small and changing is not that easy. SQ, for example, has a much bigger lavatory up front and also more stylish. Qatar could improve on this. What I'm not a big fan of is their IFE system. It seems very simplistic trying to move the mouse around the basic user interface and the choice of movies is lacking. This was perhaps the biggest drawback on my Qatar flight.


Qatar Airways Customer review :  13 January 2014 by Philip Mcdaid    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Munich-Doha-Perth. Munich to Doha on pretty empty 787. Lovely plane and flight. Doha airport painful, long bus to and from planes. Had booked Oryx lounge which is well worth it. Doha-Perth full but service still quick. 777 not as nice as 787 but still perfectly comfortable. Overall short flight time but service not as good as Singapore air. Will try Qatar airlines again once new Doha airport one but likely to stick to Singapore air until then.



PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 

 



top

back to top





| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2014  Copyright Skytrax