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Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports


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Qatar Airways Customer review :  31 March 2014 by D Lee    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to London (via Doha) Economy on 21-22 March 2013. QR 939 (77W) and QR 009 (A346). Boarding was a bit slow at Singapore Changi Airport but once on board seats were wider than most airlines and plenty of legroom! Staff were extremely professional, towels and sweets handed out before take off, meals promptly served upon departure, cabin crew brought drinks regularly to customers etc. Touch screen IFE on the 77W was excellent though not as many choices as their Mid-East competitor Emirates. Smooth landing in Doha before midnight. Connected to QR 009 four hours later onto a A346 - service was once again excellent with regular drinks services and meals served promptly. The IFEs on the A346 were older but choices of movies the same as the 77W. Seats were once again comfortable but this time there was less legroom and seat width. Landed in London on time and bags on the belt within half an hour. Extremely pleased with the service and excellent value for money.


Qatar Airways Customer review :  31 March 2014 by D Lee    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG to Singapore (via Doha) Economy on QR 38 (A346) and QR 938 (B77L). Boarding was fast at CDG and flight left on time. Service on this flight was excellent - crew brought drinks regularly, meals were served as soon as flight departed Paris and snack was give before landing at Doha, and always a smile on the faces of the crew as they went around the cabin. There was leg space and seat width on the A346 but luckily for me the flight was not full and I had a whole row to myself. IFEs were older but nevertheless selection of movies were good. Extremely smooth landing at Doha before scheduled arrival time, transfer to the terminal took about 10 minutes but once inside was able to connect to my next flight to Singapore with time to spare (I had a 1 hour 25 minute transit). QR 938 to Singapore on newer B77L, flight was even emptier than the last so another row to myself as well. Seats wider on this aircraft with lots of legroom. Service was excellent once again, towels and sweets passed around, drinks came regularly, breakfast served after takeoff and snack served before arrival in Singapore. Flight landed ahead of time. I would certainly recommend Qatar Airways and look forward to flying them again on my next trip - the airline is really going places especially with the new Hamad Airport set to open its doors within the next year or so.


Qatar Airways Customer review :  31 March 2014 by Anders Pedersen    (Denmark)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO-DOH-SGN on 29 March. Airbus 320 (3x3 seat configuration) and 330 (2x4x2 seat configuration), respectively. Aircraft's neat and in good condition. Flights on time. Announcements were good. Staff attending and try their best, though rarely suggest outside the box. Priority members highly respected, recognized, and acknowledged. FAs hardworking and attentive, call buttons answered quickly. IFE good but not of my priority. Night-flights after midnight serve no dinner in economy, very annoying for me. No beer options, only a trivial Heineken is offered. What a pity as the world have so much better options to offer. Doha airport still a nightmare packed and imprisoned in busses without information or reasoning. A 2-days delayed bag from my previous trip was not compensated.


Qatar Airways Customer review :  29 March 2014 by Chris Hall    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to London via Doha. Late leaving Melbourne by 2 hours, we missed the connection at Doha. Waiting at Doha airport gave me time to check the departure boards and every single plane was late departing. At times there were nine planes waiting to takeoff. We boarded our plane on time but then waited 70 minutes before it took off. It was a tired old A330, clean but hopeless AV system with controls fastened to the side of the seats which were difficult to operate. Immigration at LHR was prompt but we waited for more than an hour for our bags! Doha Airport just cannot handle the increased number of flights as Qatar Airways increases the number of flights. This can only get worse until they get a second runway.


Qatar Airways Customer review :  28 March 2014 by R András    (Hungary)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-DOH-BUD, Tokyo to Doha was on a 772LR. The service was excellent, with choices ranging from Japanese dishes to westerner, quite nice selection of wines as well. Inflight entertainment was good with plenty of movies to chose from. Even though the seat wasn't a fully flat bed I had a good sleep and woke up rested before landing to Doha. The next leg to Budapest was on a 321, not bad but you can't compare it with the business class from the wide- bodied aircraft's. Overall I would recommend flying Qatar Airways, I had a good experience.


Qatar Airways Customer review :  28 March 2014 by R Wiegmann    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DOH-DXB-DOH-FRA. First 2 and last leg on 788, DXB to DOH leg on A320. Overall good experience, 788 is a great plane, clean toilets, nice seats, good IFE. Excellent wine selection which you often only find in First Class of other carriers. Food was poor, no taste and little selection. That was better when I last took them. Staff were great on all flights and hopefully the transfer in DOH will one day be without busses. However: Staff in Frankfurt on check in as well as in DXB (both contracted) were unfriendly, not interested in helping and the look and feel of the check in area was in both cases shabby.


Qatar Airways Customer review :  27 March 2014 by T McLaughlin    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Manchester to Melbourne in December. First time travelling with Qatar Airways, was not disappointed. Our seats were very comfortable and the service was first class. Looking forward to our next trip with Qatar.


Qatar Airways Customer review :  26 March 2014 by Kim Ly Khim    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Montreal, Canada to Phnom Penh, Cambodia. The service was more than I expected, helpful crew. I had time to visit Doha at night during my transit. From Doha to Phnom Penh, the flight was also agreeable but I was disappointed that no message was made for boarding. One hour before departure, I started seeing people getting in line to embark. I waited until the last moment and mentioned to the Qatar staff that I didn't hear any announcement for boarding, was that common practice? The staff member replied that they usually made an official announcement but this time they had not Besides that, I really enjoyed flying Qatar Airways.


Qatar Airways Customer review :  24 March 2014 by R Young    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from CDG via DOH to JNB and couldn't have been happier! Food and service excellent. Very clean toilets. We didn't use the inflight entertainment and therefore can't comment. Bus ride from plane to terminal seemed to take forever. Premium Terminal hopelessly overcrowded when we got there without a single table for 2 in sight. Fortunately we didn't have a long transfer time on our way back to CDG and could almost board immediately. We will definitely continue to take Qatar Airways for all of our long distance flights, even if it means changing planes in Doha instead of going direct. Not only is Business Class so much more affordable than other European airlines, but it is simply so much better as well! Keep up the great service!


Qatar Airways Customer review :  21 March 2014 by J Marriott    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

07/03/14, Manchester-Doha, QR024. 08/03/14, Doha-Singapore, QR944. 15/03/14, Singapore-Doha, QR945, Doha- Manchester, QR023. Agree with review left by S Lloyd. Doha transit not good. Bus to terminal - poor facilities in airport (went to Oryx lounge in the hope of a shower but advised 1.5 hr wait for towels). In-flight entertainment poor. Food awful. Been going to S'pore for many years, I have used other airlines/routes which have given a better service.


Qatar Airways Customer review :  13 March 2014 by S Lloyd    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR24 and QR940, 18/19 Feb 2014 and return QR939 and QR21 on 1/2 March 2014. Recently flew Manchester-Doha- Singapore and was dissatisfied with the whole service. Flights outward and return were delayed. In Doha we were left in a holding area with approximately 100 other passengers with no ventilation, air con or access to water in high temperatures with seats for only a dozen people whilst was waited for the nonsense of being bussed to our next flight. This happened on both the outward and return flights. Onboard, staff were unfriendly and everything seemed too much trouble. Food was mediocre at best and repetitive. The entertainment system is outdated. I cannot recommend.


Qatar Airways Customer review :  11 March 2014 by Pierre-Jean Trebuchet    (UAE)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-DOH-BCN, March 5th. Overall a not-too-bad flight experience but QR staff really showed disorganization and even lack of interest. DXB-DOH flight was a breeze. Transfer at Doha airport is obviously the same chaos, Silver Privilege Club Lounge is quite grotty. DOH-BCN: A332 equipment, totally disorganized cabin crew. Food was fair, just fair. IFE very poor and repetitive. Arrival on-time at BCN airport, baggage were delivered very quickly with PC priority respected. At least, a fair value for money.


Qatar Airways Customer review :  10 March 2014 by Chevtchouk Slava    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew for the first time with Qatar (CDG-DOH-MLE), and to be honest - I'm slightly disappointed. May be also my expectations were too high. Meals and wine cart are really very good. But the service is very slow. It's a real problem on the evening flight from Paris - it took almost 2 hours to have a dinner, which is long, as result - not much time to sleep. Seats are quit comfortable on A340 but not exceptional, not comfortable at all on A321 (but it looks they will be replaced now). Transfer by buses in Doha is not an issue and Premium terminal is very big and provides a lot of place and different drinks and meals. What is strange: they don't serve champagne before take off in Paris but they do in Doha and in Male.


Qatar Airways Customer review :  10 March 2014 by E Chabbert    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

24/02, DOH-DPS on QR 944. The airline provides a high level of service with a superb wine list and meal menus. The seat on the B777 is great, better for me than the new 787 one as I never travel alone and always wanted a window seat. Crew were excellent except on the short SIN-DPS. Premium terminal at Doha is fine but crowded, and without enough facilities.


Qatar Airways Customer review :  5 March 2014 by I Radhiya    (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have traveled many times with Qatar Airways, I am never disappointed and I feel their service is getting better. The last flights I had was from JKT-DOH, DOH-ANK, IST-DOH, DOH-JKT. All staff were polite, friendly, responsive and helpful. For economy class the seats have more space than EK or EY. The only complaint is transferring at Doha was not as convenient as transferring in Abu Dhabi or Dubai.


Qatar Airways Customer review :  5 March 2014 by L Stiles    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with Qatar 6 times now, first 4 or so were great and was left impressed. The last few flights have seen a decrease in service. Having said that, seats are comfortable, in-flight entertainment is pretty good, food is ok but doesn't seem to change often (if at all) and flight attendants really do depend - have had really great ones and have had rude ones. I find the service a big part of the overall rating. Would fly again but not before looking around.


Qatar Airways Customer review :  3 March 2014 by Y Tomlinson    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to DOH en-route to Perth. This plane seemed very new, it had a good touchscreen TV and a little tablet in the seat. Good movie options, clear screen and sound. Seats were comfortable and roomy, I also had 2 seats to myself which helped. Service was good, the food was ok, offered plenty and had some lovely bruschetta in-between meals. Boarded a different plane from DOH to PER, this was definitely an older plane. I was in an aisle seat and it was the most uncomfortable plane I've been on. Staff never smiled and when you asked for a drink they seemed annoyed. The food wasn't that good. On the return, I had an 11 hour PER to DOH and this only bearable because I luckily had a row to myself, so lay down and slept. Again, staff never smiled and there was only one girl who was friendly. On the next 7 hour flight to LHR I was absolutely freezing! So much so I had to ask for a 2nd blanket.


Qatar Airways Customer review :  25 February 2014 by C Philander    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CPT (via Doha). LHR lounge is phenomenal. Attentive service, great food, modern relaxing layout. Onboard seats great, service lower than usual. Very sad to see the menus have still not changed in a year. It is sad to see levels in my favourite airline dropping. No value for money. I'm looking forward to see what my return flight has in store, including a visit to the dreaded bidvest lounge in Cape Town, which makes a wait in the terminal more pleasant than visiting the 'exclusive' lounge. Flagship premium terminal service and offering appalling. Will switch to another larger gulf carrier from now on, despite frequent flyer status.


Qatar Airways Customer review :  24 February 2014 by Wawyk Mikolaj    (Poland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw - Doha - Bangkok: Our first flight was really good , the seat was very comfort and there was plenty of legs space . I'm very happy with this flight and nothing more to add , there was good foods, friendly staff and a USB charger. Bangkok - Doha - Warsaw: Boeing 777, the plane was really old and my seat had a broken audio. We tested with 3 headphones and none worked, so I had to sit for 7 hours watching the screen without any sound. One of the staff was rude, we called her several of times and she ignored us and walked away.


Qatar Airways Customer review :  21 February 2014 by Sourbut Philip    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London - Cape Town via Doha and Jo'burg on 6th Feb returning on 18th Feb. Outward flight from Doha delayed (awaiting connecting passengers) which meant I missed my connection in Jo'burg. This was on South African but booked as through ticket with Qatar. No-one from Qatar to assist on arrival. SA would not rebook. Had to search airport for Qatar desk (which was in international departures miles away (and well hidden). This was highly stressful after 2 flights. Return trip flight one hour late into Doha. Efficient transit meant I caught the London flight, but again one hour late. It seems that the transit for many passengers is leading increasingly to delays. Inflight service ok. 777 comfortable - 340 less so and poorer AVOD. Choice of films etc was excellent. Food tolerable but had the same chicken wrap 3 times and breakfast orange squash described as orange juice was disgusting. 3 flights out of 4 were an hour late. I would probably try to fly direct next time.


Qatar Airways Customer review :  20 February 2014 by J Leewis    (Belgium)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2/14, QR192, BRU-DOH. 2/15, QR806, DOH-NRT. BRU-DOH, 787: Great seat and IFE. Good food and service. DOH Airport: Buses, lines, slow and bad communication. DOH-NRT, 777: Feels old. Seat not bad. IFE cumbersome to work. Service and food good. NRT Airport: bus ride to terminal almost as long as the flight.


Qatar Airways Customer review :  19 February 2014 by Denzil Bourne    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-CMB on 11 Feb 14 (via DOH). First Sector was on an A332. Aisle seat and IFE box was in the way but for a short leg wasn't too bad. Breakfast wasn't great. Second sector on an A320. IFE was from shared drop-down screens. Dinner was ok. Crew excellent as usual on both of these sectors. Return sectors with a long layover at DOH (I left the airport to visit the city). CMB-DOH, 17 Feb 2014 was on a B777, excellent leg room but IFE screen kept freezing and restarting of its own accord. Once again Breakfast wasn't great. 18 Feb 14 DOH-LHR on the Dreamliner, the reason I chose this carrier. Seat was comfortable and IFE seemed to have more choice. Crew excellent as they always are.


Qatar Airways Customer review :  18 February 2014 by Michael Hoffmann    (Qatar)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR817, 27/1/2014. Food during flight very good while service was average as well as comfort of the seats. There is no where to store your glasses while you are sleeping. Drinks come only on request. Qatar Airways is not willing to transfer your baggage to another airlines. You have to pay extra or go through immigration to collect it and check in new. The infotainment is not that great. If the flight is cheap go for it.



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