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Qatar Airways review - by A Khandelwal
20 December 2007 Customer Trip Rating : 
LHR-DOH-HYD. LHR-DOH on an Airbus 330 in economy class. The journey was pleasant but not 5 star
quality. Simple issues were neglected - pre-ordered meals were of poor quality and not delivered on
time; toilets has no liquid soap; blankets not provided. On a positive side the service was discrete
and polite. The aircraft was clean. DOH-HYD was aweful - Airbus 320, and spoilt by the state of the
aircraft. The plane was in poor condition - seats unclean and general heavy wear and tear. The food
was poor. I suspect the people who fly this route are working class, and this may reflect why Qatar
has downgraded what should have been a superior service. On a positive side, the air hostesses were
very friendly and welcoming. I flew Qatar because of their 5 star status and was disappointed.
Qatar Airways review - by R Bell
12 December 2007 Customer Trip Rating : #
BKK-DOH-LGW return in economy. As usual they were extremely strict on weight at both check-ins,
weighing carry-on bag too. No drinks service before meal. Meal-service out of BKK slow, they are not
allowed to serve more than 1 drink each visit, so offered a G&T or wine, with the adequate meal, but
not both! IFE OK but not brilliant. They're good, but hope they don't move any further in the LCC
direction!
Qatar Airways review - by M Hassan
12 December 2007 Customer Trip Rating : 
DOH-DAR. This may not be a very profitable sector for Qatar Airways and QR seems to be acknowledging
that fact. The aircraft was an Airbus A319, a narrow body, short haul aircraft. However, the irony
was that this is almost a 6 hour journey, which qualifies as a medium or even a long haul route by
some standards. I am not sure if Qatar Airways has difficulties in selecting aircraft or simply want
to economize.The journey was extremely uncomfortable due to the fact that A319s are not designed for
6 hour journeys.
Qatar Airways review - by C Payassis
12 December 2007 Customer Trip Rating : 
LHR-DOH-BKK-DOH-LHR route in Business Class. The LHR-DOH-LHR legs of the flight are always
consistent: Good service, good food quality & excellent entertainment. Unfortunately, however, the
DOH-BKK-DOH leg is currently being serviced by an antiquated A340-300. The seats are uncomfortable &
the entertainment is appalling. The service depends on the crew. On one flight the crew was very
attentive but in the other flight crew didn't care at all. We have several flights on the same
route scheduled over the next few months and I am curious to see if things get better on this
troubled route.
Qatar Airways review - by A Pribyl
12 December 2007 Customer Trip Rating : 
FRA-DOH-MLE, MLE-DOH-MUC business class. FRA-DOH, Lufthansa lounge in FRA horrible, not good enough
for QR premium customers! Priority boarding OK, little bit older A330-200, 3 class configuration,
old C class seats, but very comfortable, no video - technical problem, nice food, amenities kit over
average, nice FA´s, good if short sleep. DOH-MLE, a tired A330-200, 2 class cabin, old C class
seats, AVOD OK, breakfast so-so, FA´s average, very clever trick in MLE with disembarking to allow C
class passengers to be first on immigration, however without the effect - no priority luggage. MLE-
DOH, MLE lounge small, but nice, priority boarding only for impertinent persons, brand new A330-300,
2 class cabin, new seats (lie angled with massage function), great IFE , very friendly and warm
FA's, nice food, this was really 5 stars experience! DOH-MUC, A330-200, 2 class cabin, new seats,
but dour FA - very strict, more like a schoolmistress, food so-so. QR has very nice fleet, with
wonderful seats, etc but the multinational staff - this cause very incoherent face of QR, which
depends on the staff onboard, that's why I had a feeling of flying all legs with different airlines!
QR has a very nice product, but staff need to know what to do, but often they don't know.
Qatar Airways
review - by J Brien
12 December 2007 Customer Trip Rating : 
London-Seychelles via Doha, Business Class. The worst experience so far on Qatar, which should no
longer be regarded as 5 star airline. The ground staff have become generally unhelpful and often
incompetent. Also, the trumpeted premium lounge is plainly too small to cope with the number of
passengers transiting through Doha. On both occasions I was there, there were not enough seats for
passengers. The duty free area is fine if you want to buy an expensive watch, but forget about
anything practical. The games room is full of equipment that doesn't work. The showers are already
falling apart and rarely have hot water. Really disappointing.
Qatar Airways
review - by Bob Neilans
7 December 2007 Customer Trip Rating : 
Business LHR via Doha to BKK and return. First leg LHR to Doha was by A330 instead of the forecast
A340-600 due to late arrival in Doha. Pleasant enough but angled seat (its not flat) is of variable
comfort depending on your height - the taller the better. AVOD very good. No time for shopping in
Doha - almost immediate transfer which was very rushed and busy. Another A330 to BKK and of similar
quality to the first leg. FA's very good and essentially your wish is their command. Coming back
from BKK to Doha on the 20th (early start - flight leaves at 7.50AM) was an old A340-300 and this
is not recommended - AVOD was also very poor. No time for shopping again in Doha - another quick
transfer onto a A340-600 - Oh that all the flights were on this aircraft - very nice indeed and FA's
were really attentive. Usual holding pattern over LHR and landed about half an hour late.
Qatar Airways review - by James Sayer
7 December 2007 Customer Trip Rating : 
Colombo to Doha Business Class. OK but indifferent flight attendants who preferred to be called
rather than offer refreshments. New lounge at Doha pretty good.
Qatar Airways
review - by Martin Davies
4 December 2007 Customer Trip Rating : 
Manchester-Cape Town Business class. Excellent service although FAs seem to spend a good deal of
time occupying one of the two restrooms, creating queues on occasions. Food is better described on
menus than in appearance. Wines could be better. Impressed with transfer at Doha and premium lounge.
Onward flight to Johannesburg more crowded and service a bit slower. On flight from Johannesburg to
Cape Town the cabin services manager introduced himself to each passenger and addressed us by name,
a nice personal touch. Return flight marred by the fact that the seats were defective and the flight
full, so we could not change seats. Very annoying to pay business rates and then not be afforded any
of the comforts advertised. Doha to Manchester, different aircraft and everything working correctly.
Qatar Airways
review - by Greg White
4 December 2007 Customer Trip Rating : 
JNB-DOH-LON, Y class JNB-DOH-JNB; J class DOH-LON-DOH. My first flight in economy on QR, and well-
deserving of the accolades. Service, food and refreshments were of a high standard. J class
sectors were of the very high standards I have become used to on QR. Over recent times, cabin crew
no longer bother to greet premium frequent fliers, or address them by name - this used to be a nice
touch and costs nothing!
Qatar Airways
review - by B Huesman
4 December 2007 Customer Trip Rating : 
AUH-DOH-IAD. First class from Abu Dhabi and business class Doha to Washington. I had a four hour
layover in Doha and was impressed by the premium lounge amenities. I was able to grab a quick
shower and refresh myself before my 15 hour flight back to the US. The service on the Washington
leg was unbelievable - the only bad thing I can say about the overall experience was the boarding
process out of Doha. I think I was asked to show my passport about 8 times after they confiscated it
upon my arrival in Doha! After you think you are done with all the red tape, you have to be
screened again on a bus before they position you to the airplane. It took over an hour to do this
even though I was screened when I arrived. Makes no sense to me. Even with all the needless
security I didn't feel real secure because the staff didn't seem to know what they were doing. I
guess this is how things work in Qatar.
Qatar Airways
review - by John Goodwin
30 November 2007 Customer Trip Rating : 
MAN-DOH-MAN. Outbound trip left on time, aircraft clean and new, staff very helpful, flight about
70% full. Return Trip overnight got 4 seats in a rown, ife very good with lots of choice, crew very
helpful - although people left seats on landing even though the aircraft was still taxiing. Overall
a great economy flight. Both legs on time.
Qatar Airways
review - by Peter Goddard
30 November 2007 Customer Trip Rating : 
LHR-DPS-LHR Y Class. We had just 30 minutes to make our connection at Doha and expected a sweaty
rush, but we were ushered off one flight and on to the next with no rush and plenty of time to
spare. Doha to DPS now have A330/300 so IFE is excellent. Cabin crews worked tirelessly. One slight
beef - they appear to have shortened the meal service window, since on each leg clearing up was
happening before we'd finished eating. Not really necessary on flights of this length!
Qatar Airways
review - by J Brien
27 November 2007 Customer Trip Rating : 
LON-MLE return Business Class. The Qatar Airways rapid expansion is beginning to take its toll.
There is an increasingly chaotic feel to the service, particularly amongst ground staff, who often
have no idea what is going on. On the last two trips I have taken, the ground staff attempted to
downgrade me because of overbooking or send me to some other destination like Manchester instead of
London - which is not acceptable, especially for a frequent traveller. The onboard service is
excellent, although the cabin-staff do generally look unhappy these days, which used not be the case
- you can often overhear them arguing about who is working harder etc. The food is superb, although
maybe a change in the menu after three years would be welcomed by frequent travellers. Onboard AVOD
is very good, although again, it is time to change the music selection, which has remained much the
same for three years - with the exception of some new release albums.
Qatar Airways
review - by B Dali
27 November 2007 Customer Trip Rating : 
Delhi to Doha business and on to Dubai in First. Crew friendly and hardworking on both legs. Old
A300 on Delhi leg far cry from expectations. Adequate A320 on DXB leg. 13:00 flight to DXB
"combined" with 15:00 flight, which meant an additional 2 hour wait in First class premium terminal
in Doha. Friendly, helpful staff and exquisite jacuzzi and sauna made the wait manageable. Would've
given 5 stars for the staff's attitude but the overall experience does not justify such a status.
Qatar Airways
review - by Ian Patrick
27 November 2007 Customer Trip Rating : 
On 14th November I travelled Business Class from Heathrow to Doha, to connect to Khartoum. On
arrival in Doha the cabin crew gave my jacket to the wrong passenger! Qatar Airways does have a good
service (I am a Gold card member and frequent traveler with them) but when things go wrong their
service recovery is poor to non existent. The transit was long, and about one hour before departure
to Khartoum I checked my e-mail. My jacket was at the Sheraton Doha! Thankfully someone at the hotel
had looked in my top pocket and seen the e-mail address on my business cards. I was very happy
(thanks Sheraton Doha for your excellence) - but only for a while. Qatar Airways staff in the
Premium Terminal were not impressive. I was advised that it was too close to departure to get the
jacket from the hotel to the airport (and I had to talk to the hotel myself and ask if they would
deliver it to Doha Airport), and it was suggested by Qatar Airways staff that "it might be best if
next time you transit in Doha you collect the jacket yourself" and "it is better if you deal
directly with the hotel and get them to send your jacket to Khartoum". Incredible comments. Anyway,
I took QR520 on 15th November from Doha to Khartoum, and on 16th received an e-mail from Qatar
Airways saying they had my jacket and requesting authority (I have no idea why!) to send it to
Khartoum. As of writing this on 24th November, my jacket has still not arrived, and my e-mail of
20th November to Qatar Airways Customer Relations (with a follow up) remains unanswered. Yes - Qatar
Airways is a very good airline, when things go right. But beware when things go wrong! This is the
second consecutive time that I have experienced problems with Qatar Airways - on my last trip my
booking was cancelled and my e-ticket was voided! And no - nothing to do with failing to reconfirm
as all this was before I even started my journey. Please Qatar Airways. Step up to where you should
be. Look after your customers - dont ignore them. And when things go wrong and it is your fault,
accept liability and do something about it! One last thing - the flight from Doha to Khartoum was
excellent.
Qatar Airways
review - by Rohan McCarthy
26 November 2007 Customer Trip Rating : 
MCT-DOH, Economy Class. After checking in with a colleague two hours in advance, we found out from
the flight departures screen that the flight had been 'rescheduled' - from around a 7pm departure,
to around 9pm. We hadn't been notified of this; either by QR or by our travel agent. A bit
disappointing. At any rate, the check-in process, once available, was smooth, boarding was quite
quick, and the small A319, while full, seemed reasonably roomy for a short hop like Muscat to Doha.
A small snack service, proper drink service (the flight attendants served wine and beer on request),
no PTVs. On the whole, I would say that Qatar Airways were a nice airline with which to fly; it was
my first time, and I hope not my last.
Qatar Airways
review - by I Alexander
26 November 2007 Customer Trip Rating : 
London to Hong Kong via Doha in first and Bangkok to London in business to Doha and then first to
London. This is our second trip this year in first with Qatar. Standards are slipping. Aircraft
seats are excellent but as the airline gets bigger they find it difficult to retain 5 stars.
Attitude of some staff leaves a lot to be desired. Service onboard inconsistent. Depends on the
crew. London to Doha very poor service - Doha to Hong Kong was good. Bangkok to Doha the cabin
director was Australian and she had them well organised and on the ball. Doha to London was ok,
nothing special. At Doha transfer and lounge facilities are good. Lounge is nice, but staff are not
as good as you imagine.
Qatar Airways
review - by Sanjay Modak
21 November 2007 Customer Trip Rating : 
HKG-DOH-LHR return Business Class. Front row business class seat with an empty seat next to me. Meal
service excellent with great choices. Champagne good, wines so-so. The cabin crew were efficient and
friendly on all four sectors. Seat comfortable and after struggling for a while to find the right
position for my 6'3" frame, I did manage some sleep in a sideways position. The lounge at Doha is
strange. For such a large lounge (probably over an acre in size), there are only two shower rooms.
The shower rooms have no mirrors and are very basic. The lounge has an eerie, empty feel and the
only place where there seems to be some action is the tiny smoking room! That said, I have only high
praise for QR service and business class product in the air. I joined Qmiles on my first leg. When I
returned from the trip, I found that the inbound sectors had been credited but not the outbound. I
entered the ticket number online and two days later, everything had been credited. No sending
boarding passes and waiting for an eternity. Very efficient.
Qatar Airways
review - by D Moore
16 November 2007 Customer Trip Rating : 
New traveller to Qatar Airways. Manchester to Doha in business class very impressed with staff
service on this flight. Doha to Manila flight expecting same service and staff quality but was
disappointed and this was the same on the return journey. A number of colleagues have also
travelled this route and found the same experience with the connecting flight unfriendly and poor
service.
Qatar Airways
review - by G Fernette
7 November 2007 Customer Trip Rating : 
We took a long vacation JNB-DOH-DELDOH-IST, then FRA-DOH-NBO business class with one leg in First.
The airline did not live up to its rating. Best service Frankfurt-Doha, which was excellent, the rest
were average to poor. With a long layover in Doha we were offered a hotel and made the mistake of
taking it. After first going to the premium lounge were transferred to the main terminal to stand in
e 1.5 hours to get our voucher. We ended up in a parking lot and had to ask where the hotel buses
were. No directions were supplied by QA staff. Finally got to the hotel at 1 am so we could get up
at 6 and return to the airport.
Qatar Airways review - by J Pyrah
6 November 2007 Customer Trip Rating : 
We flew to Saigon via Doha return - no complaints apart from outward and return journeys my partner
and I had to sit with strangers, as even though the plane was by no means full, we did not get seats
together. I'm not sure if its an alphabetical error on the part of the ground crew or if it was to
much trouble. The service on the flights was excellent and the best economy service I have had.
Qatar Airways review - by Bob Carlson
3 November 2007 Customer Trip Rating : 
Business Class Manchester to Singapore return. At Manchester check in was instant and we were quickly
through fast track at security and visited the lounge which was a bit crowded. Onboard service was
wonderful where we were treated as valued customers and could not fault food, service and drinks. A 5
hour lay over in the new lounge in Doha was dry as it was still Ramadan but nonetheless an enjoyable
experience. Flight to Singapore was good with excellent service and food. Same experience on return.
Instant check in at Changi Airport and excellent food and drinks service with very attentive staff and
the same from Doha to Manchester. All in all a wonderful 4 flight trip with terrific service. The crew
remembered what drinks we wanted and just turned up to refresh our glasses when needed. Qatar are
still striving to ensure that they continue to give a 5 star product. Keep up the good service. We fly
again to Bangkok in December - again business class and again Qatar.
Qatar Airways review - by Peter Finn
1 November 2007 Customer Trip Rating : 
My last flight was from Dubai to Paris via Doha in economy. The service was very slow in economy with
no pre dinner drink but staff are so slow its probably best not to offer this. You have to ask for
drinks separately and if you are lucky they will remember once they finally get back to the galley to
find one for you. Recently they started serving drinks with paper cups so a wine or a gin and tonic
is just not the same. The dinner portion of the dinner is cold because they place all the hot plates
in the trays in the galleys instead of keeping they warm on the trolley. The Gold lounge at Doha when
flying in economy does not offer alcohol at anytime and is a new move since opening the first and
business class lounge at Doha. Not really what to expect from a 5 star airline. They should improve
and be more consistent to improve their economy service.
Qatar Airways review - by Ron Sweeney
28 October 2007 Customer Trip Rating : 
Economy Manchester to Denpasar via Doha return. Check in, staff and special order for low fat meals
excellent. Can't be faulted. Negatives: I expected, and allowed for, a six hour wait over at Doha. So
paid for the Oryx Lounge at Doha. Food OK but due to Ramadan no alcohol. I am a light drinker but on a
24 hour flight plus a six hour wait it would have been nice if my cultural views could have been
allowed for as I consider and allow for other beliefs. However the odd drink doesn't rate too highly
in the inconvenience stakes. The biggest complaint was that I was not informed we would also land at
Kuala Lumpur. This added another 1.5 hours, confined to the plane on a runway. When booking the
impression given was that there was only one stop ie at Doha. Knowing we had to go via KL could have
made a difference to my travel plans. Finally I tried to book early for a specified seat but was told
that this was not possible and could only be done at the Check-in desk. I was the first to check -in
on the departure date and was then informed ALL seats had already been reserved. A complete
contradiction.
Qatar Airways review - by J Caulfield
28 October 2007 Customer Trip Rating : 
LHR-SIN via DOHA Business Class. Although I had called ahead and reserved seats and checked on two
occasions my colleague and I ended up not sitting together, not a real problem but not ideal. Check in
staff refused to assist and were a bit off hand. Mind you when you have to work at T3 LHR no wonder
you have your bad days. Flight out very good and could not ask for more. Food was excellent and plenty
of it on both legs with great service and FA's always on hand to top up your glass. I was concerned
about the very quick change of planes at Doha (55 minutes) but apart from no announcement of where to
go we followed the crowd and staff put us on the correct bus. IFE good and the almost flat beds were
comfortable. From landing at Changi we were out in 15 minutes flat. On the return leg a week later my
colleague and I turned up at Changi and checked in, a little slow as we were the only ones there and
almost immediately staff from Qatar started to pester us to change flights. The offer was to fly with
Singapore on a direct flight in business but that flight wouldn't arrive in London until 3 or so hours
after our booked flight. I declined due to the length of my journey at the other end . We were
pestered again in the lounge by phone calls and personal visits. It was then they offered one of us a
Singapore flight in business arriving at LHR 3 hours before our scheduled flight. As it looked as
though one of us would have to go we agreed at as I had the longer journey at the other end I would
take the option. My bags were taken off and just after the gates closed a rep came to escort me to T2.
On arrival at Singapore Business check in imagine my surprise when I was told the only seat left was
in economy right at the back of the aircraft next to the toilets. There were no business seats
available for 3 days. The Qatar rep found this most amusing until I took him off for a quiet word. His
boss arrived and gave me the option of having a full refund on the return flight if I were to fly
economy. I declined. Negotiations followed for around 30 mins and it would appear that Qatar staff had
take a gamble that there would be a business class seat available (on a Friday morning from SIN-LHR I
don't think so). When this became apparent I really lost it. After they realised I knew what had
happened guess what a seat in Singapore business class on the flight arriving at 15.30 hours and a
very comfortable flight it was too. The lesson learned, before you switch with Qatar make sure you see
proof from the other airline that you have a seat, don't take their word for it.
Qatar Airways review - by M Jones
26 October 2007 Customer Trip Rating : 
My wife and flew business class Heathrow to Manila in June this year. The service was excellent. I
found the business class superior to that of Emirates with the exception of their amenities pack. The
food was excellent. However, the service from Doha to Manila was not as good as from Heathrow to
Doha. They upgraded people from economy to business. Overall, a very pleasant experience.
Qatar Airways review - by Keith Stratton
18 October 2007 Customer Trip Rating : 
MAN-DOH-CMB economy . Seating very good and comfortable. Choice of menu also excellent service by
staff - very warm and helpful. We have always flown with Emirates and we Qatar are as good and will
certainly use them in the future. Doha terminal is modern and clean, we had booked into the Oryx
lounge which was an oasis to spend 4 hours plus whilst in transit. On our return from Colombo we were
upgraded - how the other half live! It was fantastic service, service and presentation of your meal
and everything else that you get when you travel business class. Our seats even made themselves into a
bed! When we landed at Doha we were whisked away to the main terminal. So hats of to all of the staff
who work for Qatar - thanks for great flights.
Qatar Airways review - by S Kumar
9 October 2007 Customer Trip Rating : 
Man-Doha-Delhi-Doha-Man. Business/Economy. The Executive Lounge in Manchester is rubbish, its always
full and its not that good, its about time Qatar opened their own or changed. Its a world away from
their new premium terminal for First and Business passengers in Doha which is superb, apart from the
lack of people and limited choice in duty free - its a quiet relaxing environment in which to wait for
your connecting flight. As usual the aircraft was clean and the flight was on time, inflight
entertainment was very good and boarding was excellent. The flight from Doha to Delhi was ok - yes its
a night flight but AVOD is rubbish. The Business seats are good, not the best i've sat on and although
they only recline to 160 degrees you cant really sleep too well. My only problem with Qatar is
boarding at Doha and Delhi which is a bit chaotic and why do they not provide amenity kits for economy
passengers on long haul. Having said that Qatar Airways is now my first choice of airline through the
Middle East. They are punctual, offer good food and drink and run a modern fleet of airbus aircraft.
And when they're new terminal opens at Doha I think they will be hard to beat.
Qatar Airways review - by Brian Shaw
5 October 2007 Customer Trip Rating : 
LHR-DOH-JNB return F/J. FA's very efficient and polites. Food was of a very high standard and
perfectly served. When we were ready to sleep the FA's immediately made up the beds. At Doha we were
taken to the new premium terminal which is everything Qatar claim it to be. On the next leg to
Johannesburg we travelled in J (business) as there is no First class on this section of the route.
Again service and crew were excellent. On the return journey the same level of service applied. We
had a three and a half hour wait for our London connection in the first class lounge and had the
opportunity to use one of the rest rooms which had twin beds for us to relax. Normally this is for
connection times of over four hours, however they were more than happy to provide the facility when
asked. Excellent shower facilities and massage chairs if you want them as well. Again a car to take
us out to the aircraft and excellent service while on board. This is the first time we have used Qatar
Airways, and from our point of view definitely a 5 star service throughout. These flights were bought
as a 'companion' ticket and well worth every penny.
Qatar Airways review - by Martin Davies
5 October 2007 Customer Trip Rating : 
Manchester – Dubai economy. Flights excellent, good entertainment, attentive service and enjoyable
food. Slight delays at the Doha transfer security due to the number of flights arriving at similar
time but had enough time for shopping and a quick visit to the lounge before the final leg to Dubai.
Return Dubai to Manchester, usual scrum at the Doha transfer security (they need to open more lanes at
peak time). Flight again excellent, quick drinks round but meal service a bit slow in coming but worth
the wait. I don’t know if it’s just my experience, but it seems that at Manchester the priority
baggage is unloaded last. I am beginning to think that even though I hold a silver Privilege club
card, it might be better not to ask for priority baggage in future.
Qatar Airways review - by David Starr
30 September 2007 Customer Trip Rating : 
LGW-DOH-BKK Return economy. My main criticism has been echoed before and that is the slow service. On
the Gatwick/Doha segment there was one flight attendant serving both drinks and meals at same time in
my section. This has always been personal dislike of mine when drinks are not a separate service. I
was seated in the middle of aircraft and it was two hours into the flight before she reached me. When
I opened my meal it was completely cold - not even lukewarm. I complained about this and they very
apologetically heated another meal. The crew did not seem to work together. I would expect that when
one flight attendant had finished their section they would assist in another section still serving
meals, but this did not appear to be the case. On the flight back from Bangkok to Doha it was a
seperate drinks service first but I could not understand why the flight attendant kept going back to
galley after every other row. Again I was middle of aircraft and very long wait to be served my
drinks. The flight attendant then explained to me because of start Ramadan they could not display any
alcoholic drinks on trolley. Any passenger requiring alcohol involved the attendant having to return
to the galley for these drinks. Again the crew appeared not to help each other but just deal with
their allocated section. Apart from this the crew were very friendly, obliging and call request
buttons answered immediately. A five star airline they may be in business and first but need to
improve efficiency of service in economy.
Qatar Airways review - by Kumar Shrestha
20 September 2007 Customer Trip Rating : 
BKK-DOH-LGW. Economy class. This was my first flight with Qatar Airways. I have just joined their frequent
flier programme. Both flights were on Airbus A-330s and both were fine. The food was good and plentiful. The crew on the first flight to Doha was not
very pleasant but the second crew Doha to London was good. The plane was clean and both flights were
ontime.
Qatar Airways review - by N Pattillo
18 September 2007 Customer Trip Rating : 
CDG-DOH. Check in was haphazard with the ground staff not knowing how to check my bags through to my
final destination and the lounge in Paris is sub standard to say the least - but these are not
directly QR operated. The aircraft seating in business was superb however FA's could not seem to
care. Also beware that during the month of Ramadan that there is no alcohol available in DOH premium
terminal. Think that this could be told to passengers when they are buying there tickets especially
when you are stuck in the airport with a long connection. Whilst I respect the local customs etc.
allow me to make the choice of whether I want to fly on a dry airline or not.
Qatar Airways review - by Saranya Sriram
18 September 2007 Customer Trip Rating : 
Newark to Chennai via Doha was enjoyable flight. Flight crews with smiling faces very helpful - but
could not get my ordered Asian Vegetarian food - otherwise service was excellent. Flight on time; but
in Doha there was not enough time for transit to Chennai flight, after a long haul from Geneva.
Minimum of one hour is required for transit.
Qatar Airways review - by Sue Ryall
11 September 2007 Customer Trip Rating : 
LHR-DOH-DPS return in August. All flights excellent. FA's courteous and helpful. Good selection on
menu and great food. Extensive IFE on LHR-DOH but no individual seat screens DOH-DPS. Have now
taken 12 flights (all in economy) with Qatar and find them hard to fault. I would not hesitate to
recommend them.
Qatar Airways - by Sue Parker
11 September 2007 Customer Trip Rating : 
LHR-DOH-SIN Business Class. Check at Heathrow - has to wait until BAA released the counter but generally smooth. Left one hour
late as clients got lost shopping. Arrived at Doha at about time flight to Singapore due to go
out (41 mins turn around scheduled which given all problems at LHR seems far too little).
Although we asked repeatedly got no information as to whether flight would be held for us. At DOH
Economy passengers were taken to front of plane - we had to get a bus like everyone else which went
to Economy terminal first. Eventually were taken back to new Premium terminal - then on a bus back to the plane about half
an hour later. Food is good but flight crews seemed uninterested. Seats although almost flat, uncomfortable with ridges in all the wrong places.
Qatar Airways - by Michael Oakes
9 September 2007 Customer Trip Rating : 
LGW - BKK, Return, Economy Class. I used to be a big fan of Qatar Airways. I enjoyed
their in-flight service, modern aircraft, low prices and legroom. However, after my last few trips
I'll not be choosing them unless I'm actually going to Qatar. I flew
Gatwick to Bangkok with the Doha stopover. Managed to get exit row seats for three of the
four sectors, which was great. Legroom is still pretty good and the seats are quite wide. IFE was
good too - kept me busy throughout. All flights were busy - not a seat free. This is good for the
airline but has catastrophic effects on the level of service the cabin crew offer. It seems to take
the crew three hours to serve a meal and clean up - much longer than it used to. Having a cabin crew
made up of over 80 nationalities" may be a great thing, but if they can't work efficiently under
pressure then this is useless. I'd say 20% of the flight attendants were amazing - the rest were
generally miserable. I think this is mainly due to how busy they were. The food generic and nothing
special. I also resent QR marketing selling themselves as a five star
airline in the media and on their own aircraft - you're sitting back in cattle class wondering what
exactly is supposed to be five star - then you are subjected to videos of first class on their
A340-500s played on loop! The in-flight magazine featured an article on how to avoid jet lag - the
last of the 10 points told you to "travel first or business class"!
Qatar Airways - by M Farid
2 September 2007 Customer Trip Rating : 
DAC-DOH-LGW Economy return. 5 stars for the excellent onboard services. The crew on both legs of the
journey were friendly, courteous and top-notch professionals. AVOD choices and quality second to none.
Managed to catch up on early summer flicks (English and Hindi) and lose a few games of chess. Just as
important for these long journeys was the fact that the lavatories were kept spotless through the
entire duration of the flights. Only issue I had with my experience with QA was with the transfer
process from the aircraft to DOH Terminal - the lack of jetway to terminal and the bus transfer
process in high heat and humidity was no fun. I understand that this will be a thing of past with the
completion of the new airport, at which time QA will get that one remaining star from me.
Qatar Airways - by C Bird
30 August 2007 Customer Trip Rating : 
BKK-DOH-LHR Return in Business. This was my first experience flying with Qatar Airways and on the
whole a very pleasant one. Small touches, such as having your champagne poured in front of you into a
glass with a stem and having your napkin placed on your lap, immediately give the product a sense of
class not found on some competitors. The cabin crew provided a good service which was delivered in a
generally friendly manner. The in flight entertainment system was excellent, with live TV (BBC News
and CNN) available on the A340-600, displayed on a large personal screen. The only big let down was
the transfer at Doha. Both times the flights arrived late, no dedicated busses for business class
passengers meant I never got to experience the much hyped new premium terminal, apart from the
security check and being put onto another bus. Both journeys contained in my opinion, some awkward
passengers. About an hour out of Heathrow I was awoken to hear arguing between a flight attendant and
passenger, the flight attendant claimed that the passenger had scalded his face with hot milk (police
greeted the aircraft in London.) On the return I was forced to move seat as the person sitting next
to me said that he would get off the flight unless his friend could sit next to him, after all he had
turned up two hours before departure (never mind the fact that I had booked my window seat two months
before.)
Qatar Airways - by P Thomas
15 July 2007 Customer Trip Rating : 
SIN-DOH-CDG, ZRH-DOH-SIN in Business. Excellent all round experience.
Onboard staff delightful, although my son preferred the less formal
approach of Cathay. Treated the kids kindly. Food excellent. The lounge
arrangements in Doha are a bit tedious - bundled out to a bus in the
middle of the night, tired from a previous long flight and then kept
waiting in the bus for twenty minutes is a bit of a pain. Lounge was
also feeling uncomfortably crowded at one stage. Hiccup in arrangements
when Qantas ran so late that my son missed his Qatar connection in Hong
Kong meant many calls from me in France to various Qatar offices - Hong
Kong wanted to cancel his ticket outright, Doha's English was so heavily
accented I couldn't understand it; Zurich and Paris were closed for the
weekend. Finally spoke to London who were cool, but helpful. Would have
been good to have been able to resolve the issue quickly and clearly and
save me much worry and an enormous phone bill.
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