QATAR AIRWAYS   Passenger Reviews and Customer Trip Reports an official 5-Star Airline   Add your Qatar Airways review   Qatar Airways official 5-Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ?

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QATAR AIRWAYS customer review :  28 September 2009 by A Corr   (Ireland)

KUL-DPS return. Slightly disappointed with service - had to ask for headphones as they hadn't been given out after the seat-belt signs were turned off. Alcoholic drinks by request, and service was slow as a result. Found the staff professional yet soulless - smiles seemed forced and not one appeared happy to be doing their job. For a short flight, I found them adequate, but nothing to write home about.

QATAR AIRWAYS customer review :  24 September 2009 by M Binnie   (UK)

LHR-DOH-SIN Business. Service very goo, meals good. Flight Doha to LHR was an older Airbus, business seats on this leg were worn and could feel the frame in parts. The other 3 legs were fine. All other aspects of flight were very good - eg lounge in Doha, transfer, check-in etc. Staff as usual very polite and attentive. If you get a window seat in Business it is difficult to get out with disrupting person next to you.

QATAR AIRWAYS customer review :  22 September 2009 by Edward Impey   (UK)

LHR-DOH-BKK-First Class. All round an excellent experience. I had used my points to upgrade from business to first which was well worthwhile. Champagne and caviar all the way, total VIP treatment. Lounge in DOHA fantastic as always, used Vrgin Clubhouse on the way out, also a treat. Lounge in BKK a bit of a disappointment on return but adequate. Pyjamas offered, nice fluffy duvet, hot chocolate and XOP brandy before a good nights sleep on a flat bed. Entertainment excellent. This airline fully deserves its stars!

QATAR AIRWAYS customer review :  11 September 2009 by Henrik Gustafsson   (Bangladesh)

Sitting in the Doha premium terminal, just arrived from Dhaka with Qatar, waiting for flight to Stockholm. Today's service to/from Dhaka was below standard - practically nothing to eat, except a small breakfast. People were complaining about being hungry. Only soft drinks available - a scandal that they did not inform about that before. Airport also dry, no alcohol. Why pay extra to travel in Business class when you do not get anything for it? Usually Qatar is a good airline.

QATAR AIRWAYS customer review :  10 September 2009 by Florent Nduwayo   (Russia)

NBO-DME via DOH. Smooth check in and friendly ground staff, boarding done a manner so nobody would have to stand too long before sitting on his own seat, a great sense of attention from the flight attendants. High quality service provided with a great smile. The only challenge was the behavior of an attendant on the flight DOH-DME, which was pretty clumsy.

QATAR AIRWAYS customer review :  9 September 2009 by B Nikhil   (India)

JFK-DOH-MAA. Check-in really smooth, staff nice enough to block 3 seats for me. The flight was 2/3 full. The food wasn't that impressive but world class IFE ensured that the 11 odd flying hours passed by smoothly. Doha Airport silver lounge was near empty and had decent facilities. DOH-MAA flight was really good, liked the attitude of crew, the food was good too.

QATAR AIRWAYS customer review :  9 September 2009 by K Hussain   (UK)

London-Doha-Lahore. A330 to Doha, service was excellent, food very good and cabin crew very helpful. Could be better if the seats were wider and TVs a bit bigger. Stayed at doha for 5 hours - airport was good and clean. Travelled to Lahore on A340. Everything was good and the TVs were much bigger and touchscreen - you could also use music USB devices.

QATAR AIRWAYS customer review :  8 September 2009 by T Tombros   (UK)

LGW-DOH-BKK return. Service was consistent and excellent on all 4 flights. Food excellent for economy, drink rounds frequent and cabin crew seemed attentive to requests (and even proactive in making sure passengers were comfortable). I found a big difference between the planes that we flew in. London-Doha on A330-200 and Doha - Bangkok on B777-300ER. I found the A330 not particularly comfortable in terms of legroom and seat width, and the IFE box under the seats reduces legroom. The B777-300ER was a real joy to fly in. Very comfortable seats with good width and legroom, much more airy and spacious feeling, better IFE and a more comfortable ride. Doha airport is not very exciting, but apart from that I found the connections painless. In terms of facilities, I think there is enough for a 2-3 hour connection, but anything over this requires a good book.

QATAR AIRWAYS customer review :  4 September 2009 by Casper van der Walt   (China)

Flew Qatar Airways from Shanghai via Doha to Johannesburg and back. Very good service, excellent food in the economy class and a wide range of inflight entertainment. Will use them again!

QATAR AIRWAYS customer review :  31 August 2009 by M Binnie   (UK)

Kuala Lumpur-Doha-London Heathrow. Good seat and leg room. IFE good, but some minor problems. Cabin crew attentive and polite. On the transfer at Doha it was chaos with numerous passengers trying to make connecting flights. On the leg from Doha to Heathrow the seat pocket had rubbish from the previous flight. Flight attendants did sort it, but this was not what I expected. Some flights have very short transfer times in Doha, but this doesn't excuse planes not being cleaned/checked before passengers board. Food was good and drinks served regularly. I like Qatar Airways, and 3 of the 4 flights on my journey were very good. I would book again based on the seats, leg room and IFE.

QATAR AIRWAYS customer review :  31 August 2009 by P Sprumont   (Switzerland)

ZRH-DOH-CPT return. My first experience with Qatar. Seats very comfortable (I'm 185 cm) and beds fully extendable (although not fully horizontal) and acceptable. Food excellent; menu cards and wine lists more or less identical on all 4 legs but as they offer an extended choice, repetition wasn't boring. And to top it all, smiling, kind and friendly FA's. All this at a price hardly superior to that of an Economy ticket on other companies. The only slight disappointment was about boarding and disembarking both at Doha and at Cape Town: no airbridges thus need to use buses.

QATAR AIRWAYS customer review :  31 August 2009 by Phil Williamson   (UK)

LHR-DOH-CMB-DOH-LGW. Online check-in worked perfectly. There was not great signage at LHR so we were stuck in a queue for a while as the fast bag drop line was not immediately visible. Check-in staff were organised and friendly. Cabin crew outstanding, meals excellent, inflight entertainment was first class. Previously an Emirates champion but have taken Qatar the last few flights east from UK and will stick with them, despite the lack of facilities at Doha airport. They deserve the 5* ranking.

QATAR AIRWAYS customer review :  30 August 2009 by Edwin Ryter   (Switzerland)

ZRH-DOH-BKK return A330 and B777. Very clean and comfortable plane. Excellent food, very friendly crew from different Asian countries. A super lounge with good food and all kinds of free drinks in Doha. A real 5 star airline!

QATAR AIRWAYS customer review :  29 August 2009 by R Rubinacci   (Italy)

FCO-BKK via DOH in Business Class. Fantastic experience, seats very good, flight on time, crews fantastic. Food as first class. Really a 5 star airline - one of the best in my opinion.