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QATAR AIRWAYS customer review :  19 January 2010 by Henrik Gustafsson   (Bangladesh)

DAC-DOH-ARN return Business class. Dhaka-Doha flight is always a nightmare whatever class you fly in, but that is not the airlines fault. Passengers unruly, dont lock or flush the toilets etc. Food on this journey is awful and not plentiful, food with a Bangladeshi touch. Staff on this leg of the journey not too friendly. Doha-Stockholm flight is a breeze, nice Business class saloon, good service. The food is okay, not five star, but I dont know if five star food is possible on an aircraft. Good selection of wine, wonderful Champagne (though you are not offered Champagne or wine on the Dhaka-Doha flight). Aggressive check in staff at Stockholm airport. Good airline, but room for improvements.

QATAR AIRWAYS customer review :  19 January 2010 by Tim Powell   (Spain)

Madrid-Bahrain and Dubai to Madrid. Simple and quick check-in at quiet terminal 1 at Madrid Barajas. Qatar offer sweets and a hand wipe, followed by a menu with a choice of main course. Drinks trolley, hot towel, followed by lunch with wine. IFE system with hundreds of channels that worked, on what is obviously a new A330-300. A sandwich prior to arrival into Doha and then - chaos. Maybe 1000 people in 2 lines waiting to get through 2 security lines. The airport cannot handle the workload imposed upon it by Qatar Airways. There are no jetbridges, transport to and from aircraft is all done by bus.

QATAR AIRWAYS customer review :  17 January 2010 by S Bott   (UK)

MEL-DOH-LHR Business class. MEL-DOH onnew B777-200LR simply perfect; 180 degree beds were extremely comfortable, FAs very attentive, food and drink superb; and the goodie bags a nice touch. DOH-LHR on an A340-600 was nowhere near that of the previous flight - whilst the service was again good, I got the impression that Business Class pax were a little left out, because a very large amount FAs attention went to First Class - to the detriment of service to Business class. Nevertheless, it was a comfortable journey. It was, however, another side to the story with regard to ground staff at Doha's Premium Terminal : when boarding commenced for the DOH-LHR leg, there was only one gate open, and this gate served both this flight and another flight to Paris - in the confusion of it all, some Heathrow-bound pax very nearly got on to a transfer bus for the Paris flight and vice versa. Overall though, but for the confusion in Doha, it was a very pleasant experience - the five-star rating is fully justified.

QATAR AIRWAYS customer review :  13 January 2010 by Chister Carleson   (Sweden)

ARN-DOH-BKK return, A319/B777ER and B777ER/A320. Down to Doha the a319 felt small - I am rather tall (193) with long legs and after problems with the seat in frpnt being fully reclined, I got a new seat at emergency exit for rest of trip. Seats in the A320 better with no problems, with legspace as well as in B777ER. Generally no choice of menu after a few of rows been served. Slow meticulous service, but good when you got it. Their online checkin is a joke, all preseated at random with no choice (36 hours before start), my 12 year old son was seated alone five rows away, but we fixed that with help of nice fellow passenger. Doha will be better with new airport without the bus transfers.

QATAR AIRWAYS customer review :  13 January 2010 by Andrew Dixon   (UK)

LHR-BKK return. A340-600 LHR/DOH was stunning. Seats comfortable, food and wine fantastic and crew charming. Very quick and easy transfer in Doha (enjoyed a shower in the Premium Terminal) before boarding B777-300 to BKK. This flight was every bit as good as the one that had gone before it. Boarding for return flight was very disorganised. Business Class passengers called to board first, and then asked to wait to one side whilst Economy passengers boarded. Once onboard staff seemed stressed and disorganised - it was 2 hours into the flight before breakfast was served. But things then settled down. 777 used on this sector was very comfortable. Last sector from DOH to LHR (on A330-300) was slightly disappointing. Food quality nowhere near as good as on other flights (main course served cold and had to be sent back) and crew on this flight nowhere near as friendly as on the 3 previous sectors. Overall, very impressed. Just one general observation - why the inconsistent seating arrangements between aircraft?

QATAR AIRWAYS customer review :  13 January 2010 by S Simpson   (Thailand)

BKK-LHR return via Doha. From hot or cold face towels to the pyjamas, faultless service and excellent food, the best business class I've flown. The cabin on the B777 is the most spacious I've flown also, and beautifully laid out. This, combined with very good value for money, makes Qatar Airways difficult to fault.

QATAR AIRWAYS customer review :  12 January 2010 by Ron Watt   (UK)

LGW-DOH-BKK return. The lap of luxury. By far the best in class I have ever used. From check- in to landing every detail is seamlessly handled quietly and efficiently. The seating is luxurious for long haul and the food is simply the best I have ever had in the air. Qatar have earned their 5 stars and have certainly won me over.

QATAR AIRWAYS customer review :  8 January 2010 by B McCready   (UK)

LHR to MEL via Doha. From Check in at Gatwick through to arrival at Melbourne the service was outstanding. The eat on demand was good (food might have been hotter, very minor detail). Aircraft comfort excellent. Layover premium terminal was good (would have preferred snacks available for collection - they were available on request). Baggage delivery was great (albeit that my luggage arrived damaged and was told that the damage was minor so as not to even merit a report being made (Global Handling Services in Heathrow)). It is difficult to fault this quality of service.

QATAR AIRWAYS customer review :  7 January 2010 by R Levine   (Switzerland)

FRA-DOH-KUL-DOH-GVA. Doha to Geneva an A319-133LR with 3x3 seating (25 rows) in Economy Class - not suitable for 7.5 hour flight with only two toilets in the Economy Class and a poor entertainment system. FRA-DOH I chose during the web check-in a seat in the first row of Economy but in the airport I had to argue with staff who tried to move me from this seat and provide a less comfortable one.

QATAR AIRWAYS customer review :  3 January 2010 by Richard Gillespie-Jones   (Australia)

Return flight Melbourne-Doha-London Heathrow-Doha-Melbourne flights. Had an excellent experience flying Qatar Airways. Melbourne Doha flights were new 777-200LRs the cabin, inflight entertainment, crew, food and attitudes displayed were excellent. London flights were very good. Doha Airport was a bit chaotic and the length of flight between Melbourne and Doha is 13.5 and 14.5 hours. For people flying the Australia to Europe route Qatar Airways is good for getting there as soon as possible. But I may want to stop over in Asia next time to break up the trip.

QATAR AIRWAYS customer review :  2 January 2010 by Ojas Purandare   (USA)

Houston-Doha aircraft in immaculate condition, crew attentive, excellent drinks and catering complimented with a good selection of beverages. Flight was full yet handled efficiently by the crew. After years of traveling on Qatar, I felt the pinch of cost cutting wherein they have downsized the meal in quantity and presentation. But still the food was tasty.

QATAR AIRWAYS customer review : 24 December 2009 by John Duffus   (Thailand)

BKK/DOH/LGW:LHR/DOH/BKK My first flights with Qatar - and what a revelation! The 777 service (between BKK and DOH) must be the finest business class product in the air. A choice of wonderfully hot or refreshingly cold towels sets the tone for a superb flight in what is the roomiest cabin I have ever experienced. Even with the flat bed seats down, there is plenty of space to move around and, more importantly, plenty of locker space around the seat. Even the toilets are larger than on most wide bodies aircraft. Meals verged on gourmet in terms of quality, presentation and service, with a selection of magnificent wines - 3 red and 3 perfectly chilled white, plus vintage champagne. The VOD system with its wide screens and huge selection of movies, CDs and entertainment worked flawlessly. Between DOH and London the A330 has less space and angled flat beds, yet I found it easy to sleep and did not encounter the ‘slippage’ common on other such seats. So the on-board experience on Qatar more than justifies its 5-star rating. Yet, the airline does need to enhance its boarding and baggage delivery procedures. In BKK, economy passengers were boarded before business class, a baffling but common procedure according to a fellow passenger who frequently travels the route. At LHR, the flight closing signs were posted almost an hour prior to departure and 'final call' announcements made in the lounge 50 minutes in advance. Once again there was a delay in boarding the aircraft. Lack of coordination at DOH resulted in a 15-minute bus journey around the airport perimeter being followed by a further 10-minute wait on the bus as the cabin was not ready. At LGW and BKK, business class luggage trundled onto the carousel 20 - 25 minutes after economy bags started arriving.