Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports

Check Qatar Airways passenger information in our customer travel guide

Qatar Airways 5-Star Airline ranking

34" seat pitch in Economy Class

Qatar Airways Economy Class seat reviews

10.6" seatback TV in Economy Class (15.4" in Business Class)

Qatar Airways First & Business Class Lounge Reviews

IFE with over 700 Video and Audio on-demand options

Qatar Airways First & Business class Seat reviews

Full-flat bed seats in Business Class (B777-300 aircraft)

Qatar Airways Aircraft Seat Plans

World-Class Premium Terminal lounges in Doha

Qatar Airways Passenger seat tips

Award-winning 5-Star cabin staff service

5th January 2013, LHR-DOH in the new Dreamliner. Disappointed with the space in the economy cabin, 31in seat pitch and 18in width - their larger Airbus flights have more room. The 3 people in my row were all over 6ft and it was agony! Avoid this plane in this configuration if you are tall or large. Food good and the IFE was excellent.

CPH-DOH-NBO and EBB-DOH-CPH multi-city ticket. Cabin staff smiling and attentive. Very good food, and 3 choices for main course. I was surprised though, that for the DOH-NBO part, they choose to serve dinner after takeoff, for a flight departing at 1.25 am, instead of breakfast before landing around 6.30 am. Nothing was served before landing, so you had to choose either sleep or satisfaction.

LHR-KUL (economy) and KUL-LHR (business). Experienced the new Dreamliner in economy. Seats seemed a bit more roomy than the standard economy class. Entertainment was great with new touchscreen control units, system seemed less clunky than entertainment systems on other Qatar Airways aircraft. Service was polite and friendly despite the full cabin. Food tasty but had to wait quite a while whilst the different options were topped up. Toilets kept surprisingly clean despite the constant traffic. Amenity kit a bit sparse. Booked the Oryx Lounge for our 7 hour stopover in Doha. Lounge is great, nice snacks and space is quite peaceful, bar a few noisy passengers. Return leg in business was fantastic. Service was equally attentive during both legs, KUL-DOH business cabin had only 2 passengers and DOH to LHR was packed. Food was excellent. Blankets are cosy and headphones cancel out everything. We received Ferragamo amenity kits - nice touch. Business Lounge was brilliant as usual. Staff are attentive, and there is so much good food. Showers have really improved from a couple of years ago, L'Occitane toiletries are provided and towels are hanging ready for use. Facilities clean.

Flew October 2012, Heathrow - Doha - Perth return in economy. Check in at Heathrow a bit disorganised even though we had previously checked in online and pre-booked our seating for all 4 legs of the journey. Transfer at Doha is a bit chaotic but this will presumably improve when the airport is complete. 3 legs of our journey were fine with good service/food/entertainment and comfortably spacious seating for EC. However the last leg was a nightmare, they had changed the aircraft, so nobody got the seats they had booked and worse was we were so squashed in for a medium haul journey. This was really disappointing. The crew did their best to provide as good a service as possible though. I would travel with them again and hope in future they consider providing premium economy seats.

Flew in October 2012, from Milan, via Doha to India and back to Brussels. Staff friendly, invitation into the aircraft with a smile, lead me to the seat etc. seats were comfortable. Leg space enough. Inflight entertainment was shaky. Service was fine, food was good and sufficient. Arrived in Doha in time! Then a long bus ride to the transit area for the next flight! Aircraft to India was full. Arrival in India on time. Flight back to Brussels was also smooth and on time.

The last 24 months were purely Qatar Airways (QR) flights for me between MNL to JFK, via DOH. My very first flight with QR was impressive. Ground staff did a great job to even make Manila's Terminal 1 experience feel premium with all the concierge services. From check-in, to immigration, to lounge access, to boarding process - everything was assisted by ground staff. This performance is not consistent at every airport though. Business Class cabin of the 777s feel open, so much so that the 2-2-2 configuration will provide less privacy for solo travelers. Not every seat will have "true" aisle access when the seats are transformed into beds. I normally take a window seat. On rare occasions when I wake and have to use the bathroom, clearance between the footrest (while in bed mode) to the next row of seats is not enough for me to just pass through. This portion of the cabin, in fact, feels cramped. Otherwise, the seats themselves are comfortable. Privacy screen is minimal. There is enough space to stow small items within the immediate vicinity of a seat. IFE systems had some good days and some bad. I find the IFE's remote controller cumbersome to use. The IFE screen is too far for comfort to use the touchscreen to navigate. Noise-cancelling headphones adequate for entertainment purposes and to dampen the noise from the jet engines. Food selection has become a little boring after 24 months. Some tiny details: the lack of food carts roaming around the cabin during meal service adds to a better experience. These food carts can often times interfere with passenger movement within the cabin. Amenity kits are generous with pyjamas and, recently, a pair of slippers on some flights. The cabin crew are responsive without being obtrusive. Biggest complaint with QR travels are the very long layovers.

HAN-BKK-DOH-CPH return. All flights on time. Check-in in Hanoi only possible max 2.5 hours prior to departure. Full service and information at check-in. Given absolute priority seat. As gold card holder allowed a guest with me to the SASCO-lounge in Hanoi. No dinner or lunch served during the first 2 legs, only sandwiches and breakfast. On request they accepted to give me the breakfast upon night departure to allow me to sleep prior to landing in Doha. DOH-CPH on Airbus. Champagne served upon request. FA co-operative and service minded. Full flight. CPH-DOH: fast and caring check in, advised on seating. Provided lounge access at NOVIA lounge in Copenhagen. On board flight was well serviced by FAs. Quick FA responses on button calls or through direct inquiries. Excellent seating options provided at check in and given priority at security checks (likely influenced by gold card status at their Privilege Club FFP program). Lounge access provided throughout except during the short (but dreadful!) stop-over in Bangkok, where one is not allowed to leave the aircraft while it is re-staffed and being cleaned by dozens of disturbing cleaners. Q-miles credited quickly.

KRT-DOH-MNL. First leg on a A320. Requested check-in to seat me on the emergency exit row for both legs as I am recovering from a leg injury. A smile. A confirmation. Upon boarding I find myself on an aisle seat 7 rows away from the emergency exit. Otherwise smooth sailing. Great service. DOH-MNL: 777-300ER. Downsides: Boarding chaotic and frustrating. No order of any sort, resulting in a two way push and shove traffic on both aisles. Recommend that QR for high passenger capacity planes to plan an orderly boarding system, eg. by calling out row number 10-30 please proceed to board or something like that. Finally got to my seat and annoyed to find that I was booked in the centre seat of the middle row! Looking forward to enjoying the IFE, however, the moment the movie starts, there is this annoying crackling hiss with the sound. After reporting it, the attendant restarts the monitor but the sound persisted. Offered to find me another seat but returned later to inform me that it was a full flight. Upsides: QR staff are very friendly and attentive as usual. Great service, good food but mediocre wine. Seats in economy are lot better than most other airlines and IFE on long haul flights excellent (usually). Welcome by attendant for being a privilege card holder always a pleasure. Conclusion: I am normally impressed by QR's services but this time, it might just have been bad luck. Let us see how things go next time.

JFK-Doha-Cochin, India, B777 and A321 (economy). The B777 offered ample leg room for the average size person, the food was above average for economy and the entertainment system was excellent. The A321 from Doha to Cochin, India was less generous with its leg room, but the service was very good. All in all I had a very positive experience with Qatar Airways.

A mixed experience. I flew from Berlin to Doha and the flight was ok - was expecting a lot more especially since this was my first experience with them. My first surprise was that my 6 hour flight was on a single aisle A320 with tight seats and no individual IFE. Food was average with only one hot meal for such a long flight. Flight attendants were a plus and were nice, helpful and professional. The airline's duty free was also excellent with jaw-dropping low prices especially for a European like myself. I would fly them again if only for their very low prices.

Flew from Singapore to Rome via Doha. Great service by the cabin crew, seats were comfortable and food was good. The only and the biggest downside was the airport. Long bus ride from the plane to the transit terminal where there isn't much to do. Then on the bus again to the plane. For this reason I won't fly with them until they open the new airport.

Flew LHR-DOH-BKK, 2 legs on B777-300ER, 1 on B777-2LR, 1 on A340-600. Cabin crew were efficient, food was good, drinks rounds adequate. Seating and IFE on the B777's are far superior to the A340. On the Airbus if the person in front reclines the seat you can't see the screen and impossible to get comfortable - I had to rest my head forward on the seat in front. The IFE on the Airbus is not touch screen. Doha airport was a nightmare, at least the onward flights were kept waiting for us. I would travel with Qatar again.

Excellent airline. The last one and a half year I have done 11 return trips Oslo - Bangkok and not had a bad meal, poor service or any delay over 15 minutes.

DOH-LHR, B787. I had the fortune to experience the first long haul flight of Qatar Airways Boeing 787 from Doha to Heathrow in Business Class. The new seats are simply magnificent and the service deserves the 5-Star rating. A wonderful experience.

NBO-DOH-BKK-SGN. 1st leg on small A320. Good check in service in Nairobi. Sent me SMS to confirm on line check-in. Could request almost any seat despite the plane was 85% full. Took them 1.5 hrs before the first drink arrived – this only after food was served (at the same time). No information on menu prior to the trolley arrived. As usual the food menu on screen 'has no information for this flight'. That goes apparently for all QR- flights. Eventually given two options of hot food. They ran out of chicken but mutton appeared to be a good choice. 2nd leg on large Boeing 777-300ER. Aircraft full. No dinner served. Only hot sandwich and later breakfast (same 2 options for years, no innovation). IFE OK. Seats were reasonably comfortable even in the most crowded areas. Despite widely and publicly announced by Qatar Airways since Nov. 2012, there is still no champagne served in economy class (FA said it is only on European routes). Was told by chief purser on all 3 stretches that it is only on Europe and Melbourne sectors. Wines of low quality but there options. Wine quality gets lower and cannot match the food any more. No beer served apart from Heineken. Entertainment included new films. Poor announcements by pilots. Doha airport the usual nightmare and as many have feared the official opening is again postponed to deep into 2013 (2014?). Airport and transit passengers suffer terribly from lengthy bus drives depriving passengers from prime time in the airport and its lounges which otherwise are OK. The worst with the busses is that you are locked up inside them at up to 10-15 minutes without any attempt from anybody to open the doors at standstills happens. Noisy, marathon drives, hanging in a strap. Miles credited instantly and correctly after the flights which were briefly on time.

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