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Rating = 1.0 (very poor) to 5.0 (excellent)



Qatar Airways review - by A Khandelwal

20 December 2007  Customer Trip Rating : 3 Star Rating

LHR-DOH-HYD. LHR-DOH on an Airbus 330 in economy class. The journey was pleasant but not 5 star quality. Simple issues were neglected - pre-ordered meals were of poor quality and not delivered on time; toilets has no liquid soap; blankets not provided. On a positive side the service was discrete and polite. The aircraft was clean. DOH-HYD was aweful - Airbus 320, and spoilt by the state of the aircraft. The plane was in poor condition - seats unclean and general heavy wear and tear. The food was poor. I suspect the people who fly this route are working class, and this may reflect why Qatar has downgraded what should have been a superior service. On a positive side, the air hostesses were very friendly and welcoming. I flew Qatar because of their 5 star status and was disappointed.

Qatar Airways review - by R Bell

12 December 2007  Customer Trip Rating : 3 Star Rating#

BKK-DOH-LGW return in economy. As usual they were extremely strict on weight at both check-ins, weighing carry-on bag too. No drinks service before meal. Meal-service out of BKK slow, they are not allowed to serve more than 1 drink each visit, so offered a G&T or wine, with the adequate meal, but not both! IFE OK but not brilliant. They're good, but hope they don't move any further in the LCC direction!

Qatar Airways review - by M Hassan

12 December 2007  Customer Trip Rating : 1 Star Rating

DOH-DAR. This may not be a very profitable sector for Qatar Airways and QR seems to be acknowledging that fact. The aircraft was an Airbus A319, a narrow body, short haul aircraft. However, the irony was that this is almost a 6 hour journey, which qualifies as a medium or even a long haul route by some standards. I am not sure if Qatar Airways has difficulties in selecting aircraft or simply want to economize.The journey was extremely uncomfortable due to the fact that A319s are not designed for 6 hour journeys.

Qatar Airways review - by C Payassis

12 December 2007  Customer Trip Rating : 4 Star Rating

LHR-DOH-BKK-DOH-LHR route in Business Class. The LHR-DOH-LHR legs of the flight are always consistent: Good service, good food quality & excellent entertainment. Unfortunately, however, the DOH-BKK-DOH leg is currently being serviced by an antiquated A340-300. The seats are uncomfortable & the entertainment is appalling. The service depends on the crew. On one flight the crew was very attentive but in the other flight crew didn't care at all. We have several flights on the same route scheduled over the next few months and I am curious to see if things get better on this troubled route.

Qatar Airways review - by A Pribyl

12 December 2007  Customer Trip Rating : 4 Star Rating

FRA-DOH-MLE, MLE-DOH-MUC business class. FRA-DOH, Lufthansa lounge in FRA horrible, not good enough for QR premium customers! Priority boarding OK, little bit older A330-200, 3 class configuration, old C class seats, but very comfortable, no video - technical problem, nice food, amenities kit over average, nice FA´s, good if short sleep. DOH-MLE, a tired A330-200, 2 class cabin, old C class seats, AVOD OK, breakfast so-so, FA´s average, very clever trick in MLE with disembarking to allow C class passengers to be first on immigration, however without the effect - no priority luggage. MLE- DOH, MLE lounge small, but nice, priority boarding only for impertinent persons, brand new A330-300, 2 class cabin, new seats (lie angled with massage function), great IFE , very friendly and warm FA's, nice food, this was really 5 stars experience! DOH-MUC, A330-200, 2 class cabin, new seats, but dour FA - very strict, more like a schoolmistress, food so-so. QR has very nice fleet, with wonderful seats, etc but the multinational staff - this cause very incoherent face of QR, which depends on the staff onboard, that's why I had a feeling of flying all legs with different airlines! QR has a very nice product, but staff need to know what to do, but often they don't know.

Qatar Airways review - by J Brien
12 December 2007  Customer Trip Rating : 3 Star Rating

London-Seychelles via Doha, Business Class. The worst experience so far on Qatar, which should no longer be regarded as 5 star airline. The ground staff have become generally unhelpful and often incompetent. Also, the trumpeted premium lounge is plainly too small to cope with the number of passengers transiting through Doha. On both occasions I was there, there were not enough seats for passengers. The duty free area is fine if you want to buy an expensive watch, but forget about anything practical. The games room is full of equipment that doesn't work. The showers are already falling apart and rarely have hot water. Really disappointing.

Qatar Airways review - by Bob Neilans
7 December 2007  Customer Trip Rating : 4 Star Rating

Business LHR via Doha to BKK and return. First leg LHR to Doha was by A330 instead of the forecast A340-600 due to late arrival in Doha. Pleasant enough but angled seat (its not flat) is of variable comfort depending on your height - the taller the better. AVOD very good. No time for shopping in Doha - almost immediate transfer which was very rushed and busy. Another A330 to BKK and of similar quality to the first leg. FA's very good and essentially your wish is their command. Coming back from BKK to Doha on the 20th (early start - flight leaves at 7.50AM) was an old A340-300 and this is not recommended - AVOD was also very poor. No time for shopping again in Doha - another quick transfer onto a A340-600 - Oh that all the flights were on this aircraft - very nice indeed and FA's were really attentive. Usual holding pattern over LHR and landed about half an hour late.

Qatar Airways review - by James Sayer
7 December 2007  Customer Trip Rating : 4 Star Rating

Colombo to Doha Business Class. OK but indifferent flight attendants who preferred to be called rather than offer refreshments. New lounge at Doha pretty good.

Qatar Airways review - by Martin Davies
4 December 2007  Customer Trip Rating : 4 Star Rating

Manchester-Cape Town Business class. Excellent service although FAs seem to spend a good deal of time occupying one of the two restrooms, creating queues on occasions. Food is better described on menus than in appearance. Wines could be better. Impressed with transfer at Doha and premium lounge. Onward flight to Johannesburg more crowded and service a bit slower. On flight from Johannesburg to Cape Town the cabin services manager introduced himself to each passenger and addressed us by name, a nice personal touch. Return flight marred by the fact that the seats were defective and the flight full, so we could not change seats. Very annoying to pay business rates and then not be afforded any of the comforts advertised. Doha to Manchester, different aircraft and everything working correctly.

Qatar Airways review - by Greg White
4 December 2007  Customer Trip Rating : 4 Star Rating

JNB-DOH-LON, Y class JNB-DOH-JNB; J class DOH-LON-DOH. My first flight in economy on QR, and well- deserving of the accolades. Service, food and refreshments were of a high standard. J class sectors were of the very high standards I have become used to on QR. Over recent times, cabin crew no longer bother to greet premium frequent fliers, or address them by name - this used to be a nice touch and costs nothing!

Qatar Airways review - by B Huesman
4 December 2007  Customer Trip Rating : 4 Star Rating

AUH-DOH-IAD. First class from Abu Dhabi and business class Doha to Washington. I had a four hour layover in Doha and was impressed by the premium lounge amenities. I was able to grab a quick shower and refresh myself before my 15 hour flight back to the US. The service on the Washington leg was unbelievable - the only bad thing I can say about the overall experience was the boarding process out of Doha. I think I was asked to show my passport about 8 times after they confiscated it upon my arrival in Doha! After you think you are done with all the red tape, you have to be screened again on a bus before they position you to the airplane. It took over an hour to do this even though I was screened when I arrived. Makes no sense to me. Even with all the needless security I didn't feel real secure because the staff didn't seem to know what they were doing. I guess this is how things work in Qatar.

Qatar Airways review - by John Goodwin
30 November 2007  Customer Trip Rating : 4 Star Rating

MAN-DOH-MAN. Outbound trip left on time, aircraft clean and new, staff very helpful, flight about 70% full. Return Trip overnight got 4 seats in a rown, ife very good with lots of choice, crew very helpful - although people left seats on landing even though the aircraft was still taxiing. Overall a great economy flight. Both legs on time.

Qatar Airways review - by Peter Goddard
30 November 2007  Customer Trip Rating : 5 Star Rating

LHR-DPS-LHR Y Class. We had just 30 minutes to make our connection at Doha and expected a sweaty rush, but we were ushered off one flight and on to the next with no rush and plenty of time to spare. Doha to DPS now have A330/300 so IFE is excellent. Cabin crews worked tirelessly. One slight beef - they appear to have shortened the meal service window, since on each leg clearing up was happening before we'd finished eating. Not really necessary on flights of this length!

Qatar Airways review - by J Brien
27 November 2007  Customer Trip Rating : 4 Star Rating

LON-MLE return Business Class. The Qatar Airways rapid expansion is beginning to take its toll. There is an increasingly chaotic feel to the service, particularly amongst ground staff, who often have no idea what is going on. On the last two trips I have taken, the ground staff attempted to downgrade me because of overbooking or send me to some other destination like Manchester instead of London - which is not acceptable, especially for a frequent traveller. The onboard service is excellent, although the cabin-staff do generally look unhappy these days, which used not be the case - you can often overhear them arguing about who is working harder etc. The food is superb, although maybe a change in the menu after three years would be welcomed by frequent travellers. Onboard AVOD is very good, although again, it is time to change the music selection, which has remained much the same for three years - with the exception of some new release albums.

Qatar Airways review - by B Dali
27 November 2007  Customer Trip Rating : 3 Star Rating

Delhi to Doha business and on to Dubai in First. Crew friendly and hardworking on both legs. Old A300 on Delhi leg far cry from expectations. Adequate A320 on DXB leg. 13:00 flight to DXB "combined" with 15:00 flight, which meant an additional 2 hour wait in First class premium terminal in Doha. Friendly, helpful staff and exquisite jacuzzi and sauna made the wait manageable. Would've given 5 stars for the staff's attitude but the overall experience does not justify such a status.

Qatar Airways review - by Ian Patrick
27 November 2007  Customer Trip Rating : 2 Star Rating

On 14th November I travelled Business Class from Heathrow to Doha, to connect to Khartoum. On arrival in Doha the cabin crew gave my jacket to the wrong passenger! Qatar Airways does have a good service (I am a Gold card member and frequent traveler with them) but when things go wrong their service recovery is poor to non existent. The transit was long, and about one hour before departure to Khartoum I checked my e-mail. My jacket was at the Sheraton Doha! Thankfully someone at the hotel had looked in my top pocket and seen the e-mail address on my business cards. I was very happy (thanks Sheraton Doha for your excellence) - but only for a while. Qatar Airways staff in the Premium Terminal were not impressive. I was advised that it was too close to departure to get the jacket from the hotel to the airport (and I had to talk to the hotel myself and ask if they would deliver it to Doha Airport), and it was suggested by Qatar Airways staff that "it might be best if next time you transit in Doha you collect the jacket yourself" and "it is better if you deal directly with the hotel and get them to send your jacket to Khartoum". Incredible comments. Anyway, I took QR520 on 15th November from Doha to Khartoum, and on 16th received an e-mail from Qatar Airways saying they had my jacket and requesting authority (I have no idea why!) to send it to Khartoum. As of writing this on 24th November, my jacket has still not arrived, and my e-mail of 20th November to Qatar Airways Customer Relations (with a follow up) remains unanswered. Yes - Qatar Airways is a very good airline, when things go right. But beware when things go wrong! This is the second consecutive time that I have experienced problems with Qatar Airways - on my last trip my booking was cancelled and my e-ticket was voided! And no - nothing to do with failing to reconfirm as all this was before I even started my journey. Please Qatar Airways. Step up to where you should be. Look after your customers - dont ignore them. And when things go wrong and it is your fault, accept liability and do something about it! One last thing - the flight from Doha to Khartoum was excellent.

Qatar Airways review - by Rohan McCarthy
26 November 2007  Customer Trip Rating : 5 Star Rating

MCT-DOH, Economy Class. After checking in with a colleague two hours in advance, we found out from the flight departures screen that the flight had been 'rescheduled' - from around a 7pm departure, to around 9pm. We hadn't been notified of this; either by QR or by our travel agent. A bit disappointing. At any rate, the check-in process, once available, was smooth, boarding was quite quick, and the small A319, while full, seemed reasonably roomy for a short hop like Muscat to Doha. A small snack service, proper drink service (the flight attendants served wine and beer on request), no PTVs. On the whole, I would say that Qatar Airways were a nice airline with which to fly; it was my first time, and I hope not my last.

Qatar Airways review - by I Alexander
26 November 2007  Customer Trip Rating : 3 Star Rating

London to Hong Kong via Doha in first and Bangkok to London in business to Doha and then first to London. This is our second trip this year in first with Qatar. Standards are slipping. Aircraft seats are excellent but as the airline gets bigger they find it difficult to retain 5 stars. Attitude of some staff leaves a lot to be desired. Service onboard inconsistent. Depends on the crew. London to Doha very poor service - Doha to Hong Kong was good. Bangkok to Doha the cabin director was Australian and she had them well organised and on the ball. Doha to London was ok, nothing special. At Doha transfer and lounge facilities are good. Lounge is nice, but staff are not as good as you imagine.

Qatar Airways review - by Sanjay Modak
21 November 2007  Customer Trip Rating : 5 Star Rating

HKG-DOH-LHR return Business Class. Front row business class seat with an empty seat next to me. Meal service excellent with great choices. Champagne good, wines so-so. The cabin crew were efficient and friendly on all four sectors. Seat comfortable and after struggling for a while to find the right position for my 6'3" frame, I did manage some sleep in a sideways position. The lounge at Doha is strange. For such a large lounge (probably over an acre in size), there are only two shower rooms. The shower rooms have no mirrors and are very basic. The lounge has an eerie, empty feel and the only place where there seems to be some action is the tiny smoking room! That said, I have only high praise for QR service and business class product in the air. I joined Qmiles on my first leg. When I returned from the trip, I found that the inbound sectors had been credited but not the outbound. I entered the ticket number online and two days later, everything had been credited. No sending boarding passes and waiting for an eternity. Very efficient.

Qatar Airways review - by D Moore
16 November 2007  Customer Trip Rating : 4 Star Rating

New traveller to Qatar Airways. Manchester to Doha in business class very impressed with staff service on this flight. Doha to Manila flight expecting same service and staff quality but was disappointed and this was the same on the return journey. A number of colleagues have also travelled this route and found the same experience with the connecting flight unfriendly and poor service.

Qatar Airways review - by G Fernette
7 November 2007  Customer Trip Rating : 3 Star Rating

We took a long vacation JNB-DOH-DELDOH-IST, then FRA-DOH-NBO business class with one leg in First. The airline did not live up to its rating. Best service Frankfurt-Doha, which was excellent, the rest were average to poor. With a long layover in Doha we were offered a hotel and made the mistake of taking it. After first going to the premium lounge were transferred to the main terminal to stand in e 1.5 hours to get our voucher. We ended up in a parking lot and had to ask where the hotel buses were. No directions were supplied by QA staff. Finally got to the hotel at 1 am so we could get up at 6 and return to the airport.


Qatar Airways review - by J Pyrah
6 November 2007  Customer Trip Rating : 4 Star Rating

We flew to Saigon via Doha return - no complaints apart from outward and return journeys my partner and I had to sit with strangers, as even though the plane was by no means full, we did not get seats together. I'm not sure if its an alphabetical error on the part of the ground crew or if it was to much trouble. The service on the flights was excellent and the best economy service I have had.

Qatar Airways review - by Bob Carlson

3 November 2007  Customer Trip Rating : 5 Star Rating

Business Class Manchester to Singapore return. At Manchester check in was instant and we were quickly through fast track at security and visited the lounge which was a bit crowded. Onboard service was wonderful where we were treated as valued customers and could not fault food, service and drinks. A 5 hour lay over in the new lounge in Doha was dry as it was still Ramadan but nonetheless an enjoyable experience. Flight to Singapore was good with excellent service and food. Same experience on return. Instant check in at Changi Airport and excellent food and drinks service with very attentive staff and the same from Doha to Manchester. All in all a wonderful 4 flight trip with terrific service. The crew remembered what drinks we wanted and just turned up to refresh our glasses when needed. Qatar are still striving to ensure that they continue to give a 5 star product. Keep up the good service. We fly again to Bangkok in December - again business class and again Qatar.

Qatar Airways review - by Peter Finn

1 November 2007  Customer Trip Rating : 3 Star Rating

My last flight was from Dubai to Paris via Doha in economy. The service was very slow in economy with no pre dinner drink but staff are so slow its probably best not to offer this. You have to ask for drinks separately and if you are lucky they will remember once they finally get back to the galley to find one for you. Recently they started serving drinks with paper cups so a wine or a gin and tonic is just not the same. The dinner portion of the dinner is cold because they place all the hot plates in the trays in the galleys instead of keeping they warm on the trolley. The Gold lounge at Doha when flying in economy does not offer alcohol at anytime and is a new move since opening the first and business class lounge at Doha. Not really what to expect from a 5 star airline. They should improve and be more consistent to improve their economy service.

Qatar Airways review - by Ron Sweeney

28 October 2007  Customer Trip Rating : 4 Star Rating

Economy Manchester to Denpasar via Doha return. Check in, staff and special order for low fat meals excellent. Can't be faulted. Negatives: I expected, and allowed for, a six hour wait over at Doha. So paid for the Oryx Lounge at Doha. Food OK but due to Ramadan no alcohol. I am a light drinker but on a 24 hour flight plus a six hour wait it would have been nice if my cultural views could have been allowed for as I consider and allow for other beliefs. However the odd drink doesn't rate too highly in the inconvenience stakes. The biggest complaint was that I was not informed we would also land at Kuala Lumpur. This added another 1.5 hours, confined to the plane on a runway. When booking the impression given was that there was only one stop ie at Doha. Knowing we had to go via KL could have made a difference to my travel plans. Finally I tried to book early for a specified seat but was told that this was not possible and could only be done at the Check-in desk. I was the first to check -in on the departure date and was then informed ALL seats had already been reserved. A complete contradiction.

Qatar Airways review - by J Caulfield

28 October 2007  Customer Trip Rating : 4 Star Rating

LHR-SIN via DOHA Business Class. Although I had called ahead and reserved seats and checked on two occasions my colleague and I ended up not sitting together, not a real problem but not ideal. Check in staff refused to assist and were a bit off hand. Mind you when you have to work at T3 LHR no wonder you have your bad days. Flight out very good and could not ask for more. Food was excellent and plenty of it on both legs with great service and FA's always on hand to top up your glass. I was concerned about the very quick change of planes at Doha (55 minutes) but apart from no announcement of where to go we followed the crowd and staff put us on the correct bus. IFE good and the almost flat beds were comfortable. From landing at Changi we were out in 15 minutes flat. On the return leg a week later my colleague and I turned up at Changi and checked in, a little slow as we were the only ones there and almost immediately staff from Qatar started to pester us to change flights. The offer was to fly with Singapore on a direct flight in business but that flight wouldn't arrive in London until 3 or so hours after our booked flight. I declined due to the length of my journey at the other end . We were pestered again in the lounge by phone calls and personal visits. It was then they offered one of us a Singapore flight in business arriving at LHR 3 hours before our scheduled flight. As it looked as though one of us would have to go we agreed at as I had the longer journey at the other end I would take the option. My bags were taken off and just after the gates closed a rep came to escort me to T2. On arrival at Singapore Business check in imagine my surprise when I was told the only seat left was in economy right at the back of the aircraft next to the toilets. There were no business seats available for 3 days. The Qatar rep found this most amusing until I took him off for a quiet word. His boss arrived and gave me the option of having a full refund on the return flight if I were to fly economy. I declined. Negotiations followed for around 30 mins and it would appear that Qatar staff had take a gamble that there would be a business class seat available (on a Friday morning from SIN-LHR I don't think so). When this became apparent I really lost it. After they realised I knew what had happened guess what a seat in Singapore business class on the flight arriving at 15.30 hours and a very comfortable flight it was too. The lesson learned, before you switch with Qatar make sure you see proof from the other airline that you have a seat, don't take their word for it.

Qatar Airways review - by M Jones

26 October 2007  Customer Trip Rating : 5 Star Rating

My wife and flew business class Heathrow to Manila in June this year. The service was excellent. I found the business class superior to that of Emirates with the exception of their amenities pack. The food was excellent. However, the service from Doha to Manila was not as good as from Heathrow to Doha. They upgraded people from economy to business. Overall, a very pleasant experience.

Qatar Airways review - by Keith Stratton

18 October 2007  Customer Trip Rating : 5 Star Rating

MAN-DOH-CMB economy . Seating very good and comfortable. Choice of menu also excellent service by staff - very warm and helpful. We have always flown with Emirates and we Qatar are as good and will certainly use them in the future. Doha terminal is modern and clean, we had booked into the Oryx lounge which was an oasis to spend 4 hours plus whilst in transit. On our return from Colombo we were upgraded - how the other half live! It was fantastic service, service and presentation of your meal and everything else that you get when you travel business class. Our seats even made themselves into a bed! When we landed at Doha we were whisked away to the main terminal. So hats of to all of the staff who work for Qatar - thanks for great flights.

Qatar Airways review - by S Kumar

9 October 2007  Customer Trip Rating : 4 Star Rating

Man-Doha-Delhi-Doha-Man. Business/Economy. The Executive Lounge in Manchester is rubbish, its always full and its not that good, its about time Qatar opened their own or changed. Its a world away from their new premium terminal for First and Business passengers in Doha which is superb, apart from the lack of people and limited choice in duty free - its a quiet relaxing environment in which to wait for your connecting flight. As usual the aircraft was clean and the flight was on time, inflight entertainment was very good and boarding was excellent. The flight from Doha to Delhi was ok - yes its a night flight but AVOD is rubbish. The Business seats are good, not the best i've sat on and although they only recline to 160 degrees you cant really sleep too well. My only problem with Qatar is boarding at Doha and Delhi which is a bit chaotic and why do they not provide amenity kits for economy passengers on long haul. Having said that Qatar Airways is now my first choice of airline through the Middle East. They are punctual, offer good food and drink and run a modern fleet of airbus aircraft. And when they're new terminal opens at Doha I think they will be hard to beat.

Qatar Airways review - by Brian Shaw

5 October 2007  Customer Trip Rating : 5 Star Rating

LHR-DOH-JNB return F/J. FA's very efficient and polites. Food was of a very high standard and perfectly served. When we were ready to sleep the FA's immediately made up the beds. At Doha we were taken to the new premium terminal which is everything Qatar claim it to be. On the next leg to Johannesburg we travelled in J (business) as there is no First class on this section of the route. Again service and crew were excellent. On the return journey the same level of service applied. We had a three and a half hour wait for our London connection in the first class lounge and had the opportunity to use one of the rest rooms which had twin beds for us to relax. Normally this is for connection times of over four hours, however they were more than happy to provide the facility when asked. Excellent shower facilities and massage chairs if you want them as well. Again a car to take us out to the aircraft and excellent service while on board. This is the first time we have used Qatar Airways, and from our point of view definitely a 5 star service throughout. These flights were bought as a 'companion' ticket and well worth every penny.

Qatar Airways review - by Martin Davies

5 October 2007  Customer Trip Rating : 5 Star Rating

Manchester – Dubai economy. Flights excellent, good entertainment, attentive service and enjoyable food. Slight delays at the Doha transfer security due to the number of flights arriving at similar time but had enough time for shopping and a quick visit to the lounge before the final leg to Dubai. Return Dubai to Manchester, usual scrum at the Doha transfer security (they need to open more lanes at peak time). Flight again excellent, quick drinks round but meal service a bit slow in coming but worth the wait. I don’t know if it’s just my experience, but it seems that at Manchester the priority baggage is unloaded last. I am beginning to think that even though I hold a silver Privilege club card, it might be better not to ask for priority baggage in future.

Qatar Airways review - by David Starr

30 September 2007  Customer Trip Rating : 4 Star Rating

LGW-DOH-BKK Return economy. My main criticism has been echoed before and that is the slow service. On the Gatwick/Doha segment there was one flight attendant serving both drinks and meals at same time in my section. This has always been personal dislike of mine when drinks are not a separate service. I was seated in the middle of aircraft and it was two hours into the flight before she reached me. When I opened my meal it was completely cold - not even lukewarm. I complained about this and they very apologetically heated another meal. The crew did not seem to work together. I would expect that when one flight attendant had finished their section they would assist in another section still serving meals, but this did not appear to be the case. On the flight back from Bangkok to Doha it was a seperate drinks service first but I could not understand why the flight attendant kept going back to galley after every other row. Again I was middle of aircraft and very long wait to be served my drinks. The flight attendant then explained to me because of start Ramadan they could not display any alcoholic drinks on trolley. Any passenger requiring alcohol involved the attendant having to return to the galley for these drinks. Again the crew appeared not to help each other but just deal with their allocated section. Apart from this the crew were very friendly, obliging and call request buttons answered immediately. A five star airline they may be in business and first but need to improve efficiency of service in economy.

Qatar Airways review - by Kumar Shrestha

20 September 2007  Customer Trip Rating : 4 Star Rating

BKK-DOH-LGW. Economy class. This was my first flight with Qatar Airways. I have just joined their frequent flier programme. Both flights were on Airbus A-330s and both were fine. The food was good and plentiful. The crew on the first flight to Doha was not very pleasant but the second crew Doha to London was good. The plane was clean and both flights were ontime.

Qatar Airways review - by N Pattillo

18 September 2007  Customer Trip Rating : 3 Star Rating

CDG-DOH. Check in was haphazard with the ground staff not knowing how to check my bags through to my final destination and the lounge in Paris is sub standard to say the least - but these are not directly QR operated. The aircraft seating in business was superb however FA's could not seem to care. Also beware that during the month of Ramadan that there is no alcohol available in DOH premium terminal. Think that this could be told to passengers when they are buying there tickets especially when you are stuck in the airport with a long connection. Whilst I respect the local customs etc. allow me to make the choice of whether I want to fly on a dry airline or not.

Qatar Airways review - by Saranya Sriram

18 September 2007  Customer Trip Rating : 4 Star Rating

Newark to Chennai via Doha was enjoyable flight. Flight crews with smiling faces very helpful - but could not get my ordered Asian Vegetarian food - otherwise service was excellent. Flight on time; but in Doha there was not enough time for transit to Chennai flight, after a long haul from Geneva. Minimum of one hour is required for transit.

Qatar Airways review - by Sue Ryall

11 September 2007  Customer Trip Rating : 5 Star Rating

LHR-DOH-DPS return in August. All flights excellent. FA's courteous and helpful. Good selection on menu and great food. Extensive IFE on LHR-DOH but no individual seat screens DOH-DPS. Have now taken 12 flights (all in economy) with Qatar and find them hard to fault. I would not hesitate to recommend them.

Qatar Airways - by Sue Parker

11 September 2007  Customer Trip Rating : 3 Star Rating

LHR-DOH-SIN Business Class. Check at Heathrow - has to wait until BAA released the counter but generally smooth. Left one hour late as clients got lost shopping. Arrived at Doha at about time flight to Singapore due to go out  (41 mins turn around scheduled which given all problems at LHR seems far too little). Although we asked repeatedly got no information as to whether flight would be held for us. At DOH Economy passengers were taken to front of plane - we had to get a bus like everyone else which went to Economy terminal first. Eventually were taken back to new Premium terminal - then on a bus back to the plane about half an hour later. Food is good but flight crews seemed uninterested. Seats although almost flat, uncomfortable with ridges in all the wrong places.

Qatar Airways - by Michael Oakes

9 September 2007  Customer Trip Rating : 3 Star Rating

LGW - BKK, Return, Economy Class. I used to be a big fan of Qatar Airways. I enjoyed their in-flight service, modern aircraft, low prices and legroom. However, after my last few trips I'll not be choosing them unless I'm actually going to Qatar. I flew Gatwick to Bangkok with the Doha stopover. Managed to get exit row seats for three of the four sectors, which was great. Legroom is still pretty good and the seats are quite wide. IFE was good too - kept me busy throughout. All flights were busy - not a seat free. This is good for the airline but has catastrophic effects on the level of service the cabin crew offer. It seems to take the crew three hours to serve a meal and clean up - much longer than it used to. Having a cabin crew made up of over 80 nationalities" may be a great thing, but if they can't work efficiently under pressure then this is useless. I'd say 20% of the flight attendants were amazing - the rest were generally miserable. I think this is mainly due to how busy they were. The food generic and nothing special. I also resent QR marketing selling themselves as a five star airline in the media and on their own aircraft - you're sitting back in cattle class wondering what exactly is supposed to be five star - then you are subjected to videos of first class on their A340-500s played on loop! The in-flight magazine featured an article on how to avoid jet lag - the last of the 10 points told you to "travel first or business class"!

Qatar Airways - by M Farid

2 September 2007  Customer Trip Rating : 4 Star Rating

DAC-DOH-LGW Economy return. 5 stars for the excellent onboard services. The crew on both legs of the journey were friendly, courteous and top-notch professionals. AVOD choices and quality second to none. Managed to catch up on early summer flicks (English and Hindi) and lose a few games of chess. Just as important for these long journeys was the fact that the lavatories were kept spotless through the entire duration of the flights. Only issue I had with my experience with QA was with the transfer process from the aircraft to DOH Terminal - the lack of jetway to terminal and the bus transfer process in high heat and humidity was no fun. I understand that this will be a thing of past with the completion of the new airport, at which time QA will get that one remaining star from me.

Qatar Airways - by C Bird

30 August 2007  Customer Trip Rating : 4 Star Rating

BKK-DOH-LHR Return in Business. This was my first experience flying with Qatar Airways and on the whole a very pleasant one. Small touches, such as having your champagne poured in front of you into a glass with a stem and having your napkin placed on your lap, immediately give the product a sense of class not found on some competitors. The cabin crew provided a good service which was delivered in a generally friendly manner. The in flight entertainment system was excellent, with live TV (BBC News and CNN) available on the A340-600, displayed on a large personal screen. The only big let down was the transfer at Doha. Both times the flights arrived late, no dedicated busses for business class passengers meant I never got to experience the much hyped new premium terminal, apart from the security check and being put onto another bus. Both journeys contained in my opinion, some awkward passengers. About an hour out of Heathrow I was awoken to hear arguing between a flight attendant and passenger, the flight attendant claimed that the passenger had scalded his face with hot milk (police greeted the aircraft in London.) On the return I was forced to move seat as the person sitting next to me said that he would get off the flight unless his friend could sit next to him, after all he had turned up two hours before departure (never mind the fact that I had booked my window seat two months before.)

Qatar Airways - by P Thomas

15 July 2007  Customer Trip Rating : 5 Star Rating

SIN-DOH-CDG, ZRH-DOH-SIN in Business. Excellent all round experience. Onboard staff delightful, although my son preferred the less formal approach of Cathay. Treated the kids kindly. Food excellent. The lounge arrangements in Doha are a bit tedious - bundled out to a bus in the middle of the night, tired from a previous long flight and then kept waiting in the bus for twenty minutes is a bit of a pain. Lounge was also feeling uncomfortably crowded at one stage. Hiccup in arrangements when Qantas ran so late that my son missed his Qatar connection in Hong Kong meant many calls from me in France to various Qatar offices - Hong Kong wanted to cancel his ticket outright, Doha's English was so heavily accented I couldn't understand it; Zurich and Paris were closed for the weekend. Finally spoke to London who were cool, but helpful. Would have been good to have been able to resolve the issue quickly and clearly and save me much worry and an enormous phone bill.



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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)





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