Qatar Airways

✅ Trip Verified | Our original booking which was with a stopover in JNB was cancelled and just our group of 7 passengers were put on a flight that was originally going to Maputo which was diverted to Durban to drop us off and then continue to it’s original destination, only Qatar Airways would go to these lengths! I must thank them! As for the service, it was fantastic, much better than I expected and WIFI was operational. Arrival in Durban was smooth, the asparagus soup was great. All in all the airline is keeping it’s great standards if not improving them.

✅ Trip Verified | I was contacted in the afternoon of my outbound flight and told they had overbooked business class, and I was invited to change. I explained that I couldn't and was told that was fine. I turned up at Sydney airport that evening and was told I didn't have a seat and couldn't fly. I was offered an upgrade if I agreed to fly a day later. I had no choice but to accept. At this point, the offer was downgraded to only one of the flights to the UK being upgraded and I was forced to sign a disclaimer waiving any right to further recourse. When I finally boarded my first class leg the following day, there was no power on the aircraft so I was left with a dead and unchargeable device after 2 hours. They tried to charge it in the flight deck for 5.5 hours and it returned with 25% charge. The wifi I paid for didn't work and the in-flight entertainment was an out of date selection and the console only worked intermittently. On my return to Sydney, I returned via Gatwick and was forced to open my suitcases and abandon some of my luggage and they explained that this was because no case could be over 32kilos. I headed to find the lounge and eventually found their shared lounge and was told that my ticket did not entitle me to access. When I was finally aboard and the flight manager invited me to share feedback, I politely explained that I'd had a less than ideal experience with Qatar so far and a challenging morning. She smiled and assured me that the lounges in Doha were lovely. This proved to be academic advice as I was declined access there too. At this point, exhausted and less than half way through a 28 hour journey, I asked to speak to the Qatar Airlines Supervisor. This man waived a piece of laminated paper at me and explained, as if this were common knowledge, that Qatar offered 4 types of business class ticket and that I had purchased a 'business class lite' ticket. Furthermore, if I'd read the small print on their website I would see that it did not entitle me to lounge access.

Not Verified | The cabin is clean. Flight attendants are polite. Seats are comfortable and can be reclined easily. The food is delicious and fresh. Flights departed on time.

✅ Trip Verified | I'm a loyal Qatar Airways customer and absolutely love their service, especially the fantastic flight attendants. The only downside is the long wait for buses at Doha Airport during connecting flights. It would be great if they could find a solution to streamline this process and save passengers time and discomfort.

✅ Trip Verified | Checkin fast and friendly, security and automated passport check done within 10 minutes. Frankfurt lounge basic and nothing to shout about. Boarding well organized and departure on time. Before departure my favorite rose champagne served, which was out of stock after take off, the same happened a week earlier on my flight from Doha to Frankfurt. Food was ok, service very good. Qsuite provides a lot of privacy, but seat too narrow for a decent sleep. Arrival in Doha 15 minutes ahead of time at a proper contact gate. Overall a good flight; except for some catering shortcomings.

✅ Trip Verified | Chose the airline due to them operating the Q Suite on this route and paid £260 for us to sit together. Sadly no QSuite and average service. The ground crew and lounges at DOH did make up for our disappointment.

✅ Trip Verified | Travel with Qatar Airways is an enjoyable experience. Aircraft always clean, kindness of cabin crews and for the quality of food served both at aircraft and lounges. The only problem is the time required to do the transfer at Doha airport. From the landing to the security control it use to take one hour and if you have for example a connection time of 90 minutes you have to run, losing the opportunity to enjoy the offer of service and shop at the airport, but above all, you risk losing the connection.

✅ Trip Verified | Reschedule of outbound flights was quite inconvenient for us. Had to contact customer service to change them. At least, they did a good job. Flights delayed between one and two hours. Quite mess in the flight Doha-Saigon due to miss of buses from terminal to aircraft during the boarding process. Two bags broken. After inspection at the arrival, they took nearly one month and a half to set that they will compensate us for half of the bags value. Transfer still pending to be processed. The case needed a follow up from my side after one month, because no action taken.

✅ Trip Verified | Check in, security check and boarding fast and efficient as always in. Last minute aircraft change from a B789 to an older 788, which caused a lot of unhappiness among those who paid for their bulkhead seat, and were assigned a random seat. But the professional purser defused a tense situation. Flight itself was uneventful, service slow and not enough food for the 6h flight. Scrapping the sandwich service before arrival is not a good idea. Catering ex Munich used to be very good, but the food was disappointing in taste and presentation.

✅ Trip Verified | A good plane and crew on this leg. Had a middle seat assigned but a window seat was free and they moved me there. Crew was excellent. Food and beverages good. Watched movies ate too much and slept, so a great flight.