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Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports


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Qatar Airways Customer review :  24 June 2014 by A Cianetti    (Italy)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-DOH-BKK and vice versa. Finally a new hub, but after I've traveled this month with LH, AF and BA I had a lot of expectations. No meal menu on 3 of 4 flights. On the 6 hours night flight the second meal was served very early (more than 2 hours before the landing), so no one was able to rest.


Qatar Airways Customer review :  17 June 2014 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-DOH-NBO on 14 June 2014. Metal was A330-200 and A320, respectively. Both flights on time. Lounge access granted in SGN and DOH due to my status card to the airline. Got the seat I wanted and when on board I got assistance by FA to remove intruders encroaching my row. Opportunity to flat out on both sectors. A dinner served after midnight was of poor quality (warm snack), but edible. Champagne offered in economy class upon request. Staff alert and welcoming. New airport in Hamad, Doha is still a mess, too many staff that don't know how to help, lots of bottlenecks, too few toilets, too few lounges (many pax denied access due to fully crowded lounges). Those denied were given “gift-vouchers” which force them to queue up for long time to actually get them. Many regional flights and “small destinations like NBO are still not accessed directly by gates but require the usual, awful, humiliating, imprisoning bus-rides. QR are still delivering, FA and ground staff are world class. However, the food quality is sliding a bit, and the concept on board could need some refreshing. No choice on beers. Wines are acceptable and provide 4 choices plus champagne on some sectors.


Qatar Airways Customer review :  14 June 2014 by Lam Kok Wai    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Six of us took the segment from Singapore to Doha, followed by Doha to Sao Paulo. The 787 that flew us from Singapore to Doha was brand new and very comfortable. The long flight from Doha to Sao Paulo was comfortable too. The flight didn't feel long as we were sleeping quite comfortably, and there were lots of TV programs/movies to tie us through. Much more comfortable than we thought. Both flights have USB charging point so you can charge phones/laptops. Crews were friendly. The seat that I was on (Doha-Sao Paulo) had faulty inclination though, it couldn't sit straight. Would be good if such defects were rectified prior to the long flight as I could not sit upright during take off and the stewardess thought that I didn't follow the instruction.


Qatar Airways Customer review :  14 June 2014 by Frank Mauz    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KIX-DOH-DXB. Truly a 5-star experience, even in economy. Excellent fare. On KIX-DOH leg with 330 Airbus, wide seats, plenty of leg room. Two complete, delicious meals with choice on flight departing 11 pm, arriving 4.30 am. Friendly, hard-working cabin attendants, Nice amenity bag, excellent variety of seat-back entertainment. On DOH- DXB leg with 321 Airbus, served breakfast on one-hour flight. New Doha airport was not ready, so experienced "unique" bus transfers from and to aircraft in the middle of the desert-handled efficiently.


Qatar Airways Customer review :  13 June 2014 by Al-Ani Ayad    (Austria)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Degrading the Business Class experience at the new airport in Doha, and Business Class passengers will no longer have automatic access to lounges at departure and transfer - I know of no other airline doing this. Under the old regime Business Class passengers regardless of their loyalty status benefited from a separate terminal that provided a very good seating area, separate check in and boarding facilities. At the new airport, this is currently not available, and no lounge access to all Business Class passengers. Lounge is only accessible if you are a gold or silver card holder even if you paid a full price business class ticket. They indicated however, that you would be able to access the lounge by the way of paying an extra fee! Flight experience on the other hand was fine. Crew is very good. Entertainment systems breaks down and needs to be restarted. New seats are very good too.


Qatar Airways Customer review :  11 June 2014 by M Sidhu    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR006 from London to Doha then onward to Amritsar (India). Flight from Heathrow was poor. An old airbus A330-200. The seat pitch was bad. Not comfortable. The IFE was ancient. The control was fixed in the arm rest so navigation was hard and you had to press it hard a few times in order for it to function. The Hollywood selection was good but the world cinema choices were poor. The food was exactly the same as I had 2 years before on the very same flight. It was tasteless. The crew were good, just did what they had to. The flight from Doha to Amritsar was much better on a new Airbus A321. IFE was faster and easier to use but same movies. Arrived on time in India. On the return, the flight was overbooked at Amritsar and after much confusion, was put on Air India which was surprisingly better than Qatar Airways.


Qatar Airways Customer review :  9 June 2014 by J Chapman    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class pax travelling from Perth to Madrid, 1st June. Check in smooth and efficient, lounge at Perth good. Boarded flight and welcomed by crew. Pre takeoff drinks supplied during flight, Perth sector crew executed duties well although robotic and little interaction with pax until a smile before landing at Doha. Food was good, wine list selection excellent and well presented. On landing at Hamad international what a disappointment after all the delays in the opening of facility. Doha to Madrid what a difference in the crew the service was excellent as the first leg but much sharper and the interaction by the crew with the pax was excellent. Coming from a hospitality background I would want this crew working for me menu choices good and wine list choices good our thanks to the crew for making this sector a very pleasant experience.


Qatar Airways Customer review :  9 June 2014 by P Martin    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Athens via Doha return. Mix of aircraft 777-300er and A330-200 outbound returning on A320 and 787. Night flight out of SIN so slept most of the way. Morning flight to Athens. Not a fan of the old A330 seat but overall no major issues. Return journey was evening departure from Athens on the 320. More like a regional biz seat and feels a little cramped. Seems to be too smaller plane for a 5 hour sector IMO. This was followed by the 787 which is fantastic in every sense. Again a night flight - Slept very well and look forward to being on this plane again in the summer. New airport both ways - Will be a big improvement when ready but why it has opened with 1 pathetic lounge I really don't understand. I travelled with a colleague who was flying Qatar for the first time, I doubt he will fly them again because of the airport experience. Really was a major let down.


Qatar Airways Customer review :  9 June 2014 by H Kariyawasam    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-LHR. All flights (4 sectors) delayed. Ran for first connection and made it. Return got to gate and aircraft still boarding but told I was disconnected as baggage would not make it. 6 hour wait as next LHR flight also delayed. Connection time was 50 minutes on ticket yet told unless 40 minutes free cannot make connection. Why sell a ticket leaving a 10 minute space to make a connection. New airport too big and had to run 1/2 mile at least to get to next flight. Rude ground staff who have no idea how the new terminal works. On board no printed menu, menu on screen not available for 4 flights taken, small portions of food and plastic cutlery, paper cups, no wow factor in any way. Cabin crew polite and did try, and entertainment good. cloth hot towels, no overnight shades/toothbrush. I will not fly this airline again.


Qatar Airways Customer review :  6 June 2014 by R Muller    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew 2 sectors in business - Jo'berg to Doha on the new 787 and Doha to Madrid on the older 777. Seat configuration is different but good on both - flat beds but more space on the 787. Both flights were delayed in departure - not so impressive. But the big letdown was the food! IT was (apart from KLM business) the worst business class food I have ever had! Stodgy, unimaginative and dull. Service was odd - my post take-off drink was forgotten despite being written down, and staff were surly and sullen.


Qatar Airways Customer review :  5 June 2014 by Lynda Duffett    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cape Town-Doha-New York and return: Excellent experience all-round. Charming and helpful cabin crew, great entertainment (especially appreciate being able to view while landing). One point though: please don't run the menu for 45 minutes - 5 minutes will suffice! (Doha - CPT). Special mention of our stay over (courtesy Qatar) at Retaj Hotel Doha. Surprisingly fabulous hotel with great food added to our travel experience and even motivated plans to incorporate a visit to Doha, which we had no idea was so beautiful, on future travels.


Qatar Airways Customer review :  3 June 2014 by Thomas Reeh    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On 4th May I flew from Melbourne to Manchester via Doha with Qatar Airways. Qatar Airways is affiliated with One World, so lounge access is provided at Melbourne Airport by Qantas, always a good way to start a long journey. The plane for the first sector was a brand new Boeing 777, and on a full flight I was pleasantly surprised by the amount of room in economy. I am 6ft 3in (189cms) and I could stretch out quite comfortably without touching the seat in front. I was sat in 23K. In flight entertainment was excellent with Premiere release movies and a host of documentaries to help while the hours away (all 14 hrs and 15 minutes for the first sector). Service and inflight catering was excellent, with a good choice of food and regular water runs by the cabin crew. Landing in Doha was probably the only negative as the airport was packed and hectic. With a tight transit time of just 60 minutes, I was fearing the worst, but somehow it all seemed to happen and I made the connection. The second sector of 7hrs and 30 minutes was completed in an Airbus A330, which was notably smaller and older than the Boeing 777. However the service was on par, and food and entertainment options again superior. All in all, a pleasant experience for what is a gruelling distance to fly. Qatar Airways deserve the recognition and commendations they win on a regular basis. Highly recommended.


Qatar Airways Customer review :  3 June 2014 by Derek Gilboe    (Saudi Arabia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Qatar Airways provides commendable in-flight services, particularly in their business/first cabins. The flight crews are always focused on service, doing their utmost to ensure passenger comfort. Highlights of the airline are the newer aircraft and a strong focus on the aircraft interiors that maximize passenger comfort, particularly the large overhead bins on their Boeing aircraft and newer Airbus fleet additions. Food on the flights in business is excellent with choices for breakfast, indulgence (snack) and main meals with a broad selection of wines. Equally nice are the sleepwear provided on longer flights with the extra padding in the sleep covers for the business/first seats. While the in-flight experience is excellent, the airline is facing challenges with the terminal and transit experience. Outside of Doha, lounges were very limited although joining OneWorld has opened up many new lounges suitable for premium customers; unfortunately, they face ground staff issues at several airports that frustrate during the boarding and deplaning process. The new airport in Doha, their primary hub, is open but facing considerable growing pains and still relies on buses for many airport transits. Coupled with insufficient lounge space, particularly for their premium customers, significantly compromises the overall trip experience and turns their new flagship airport in Doha to a frustrating experience that undermines the excellent in-flight service and value for the money in the competitive market of air travel.


Qatar Airways Customer review :  3 June 2014 by Denzil Bourne    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew QR252 and QR9. (TBS via GYD - tech stop - via DOH) First leg was on an A320. I was in row 8 so had a nice amount of leg room. IFE was a little unresponsive but since the flights were short it wasn't a problem. Food was up to the usual QR standard and cabin crew were friendly and professional as usual. Second leg was an A333. had an aisle seat so leg space was restricted due to the IFE box under the seat in front. IFE kept sticking but since it was a night flight I slept most of the journey. Crew were friendly and professional as the usual standard. Catering was just OK on this leg. The new airport makes transiting a breeze.


Qatar Airways Customer review :  3 June 2014 by Simon Lehmann    (Switzerland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich to Doha and Doha to Narita on May 29-30. Was traveling with my wie and children (3 and 5). At the check-in we got the information that we can't access the lounge at the new Doha airport. For this reason we got a voucher which could be changed into vouchers at Doha airport. The flight from Zurich to Doha was one hour delayed. We didn't get any proper information. The departure time was shifted every 15 minutes. Once on board was surprised about the comfort in the cabin. The food and drinks were excellent. The service onboard was average. At Doha airport they were not really ready. Very long queue at the security check. Asked for business class fast track. Was not available. Then had to walk quite a long way for the connecting gate. We were flying from gate B1A. That meant we had to take a bus to the plane, but first we had to wait outside for the bus. Once at the plane we had to wait outside again before we could enter. Flight was ok. Food again excellent and the service was better than from Zurich to Doha.


Qatar Airways Customer review :  3 June 2014 by Anders Pedersen    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUD-DOH-SGN on 28-29 May 2014. Aircraft's A321 and A330-200, respectively. All flights on time. No queues in any counters as there were plenty open. Ground staff in BUD were extremely attentive and co-operative and assisted me fully dealing with a luggage problem (my luggage only arrived to Hungary when I was due to depart after a weeks stay). WiFi not available. What was stunning was their excellent co-operation on this with the competing carrier, TK. I was from BUD without demands upgraded from the cheapest possible economy ticket to business class to DOH. The cabin was almost full (10 seats of 12 taken), but service was top-notch, despite I was initially not expected to be in the business class. Champagne has changed from Jackquart to Lanson. Food very good. Seats not lie flat but no much need to lie down on a day flight? Doha Hamad Airport is still in its infantry but service desks are all over the place to make up for faults. Arrived to be taken to the gates by the busses which was a first disappointment. The lounges are not fully operating: very few and crowded and short of meat-dishes, showers, and sparkling wine. WiFi is operating. DOH-SGN: Boarding directly from gate to aircraft ! A huge improvement from the old airport. Upgraded at gate despite aircraft was only 30% full. Champagne choice extended to include the Taittinger rose. Good food. Only 4 seats of 24 were occupied. FAs good though could have been a bit more observant/proactive. But they were all professional and comprehending. A pleasure to lie down on the seats.




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