QATAR AIRWAYS   Passenger Reviews and Customer Trip Reports an official 5-Star Airline   Add your QATAR AIRWAYS customer review   Qatar Airways official 5-Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ?

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QATAR AIRWAYS customer review :  28 October 2009 by Ryan Freeman   (South Africa)

Johannesburg to Athens via Doha and back. Qatar Airways is a very good airline. The food was generally very good - but sometimes lacked that something extra special. The inflight entertainment excellent. The legroom did seem to be better than most airlines. The cabin staff were good I would say - more so than other airlines I have flown. Something which was noticably lacking (apart from Doha to Johannesburg) was the pilots were not as interactive as South African Airways pilots, who tend to do that very well. On our flight out of Johannesburg to Doha the weather was bad and this really unsettled some passengers nearby to where we were sitting. I assume the pilots must have known about this and it would have been a good thing to reassure passengers. All aircraft we flew on were in good shape: A330-200, A321 and A330-300 (this one was particularly in good shape). Doha airport is not the greatest, but lots of seating and very clean. Watch out for the toilets though - can be in a real mess at times. Overall Qatar Airways are a great airline, and I would fly them again if the layover was shorter and once Doha has their new airport.

QATAR AIRWAYS customer review :  26 October 2009 by Ken Fong   (Malaysia)

ATH-DOH-KUL. ATH-DOH flight was uneventful and on time. Doha airport is still under renovation so a bit chaotic. I was pleasantly surprised to be upgraded to business on the DOH-KUL flight due to overbooked economy section. Service was good and seats very comfortable. Meal choice was a bit disappointing but they had fresh fruit and champagne. IFE was good. Would fly them again.

QATAR AIRWAYS customer review :  24 October 2009 by Michael Davies   (UK)

Manchester-Doha-Dubai. Checked in online 36 hours before and printed boarding passes. Fast bag drop did exactly what it said. Separate desk and no queue. A330-300, seating 2x4x2 and I was in seat 40C (aisle) towards the rear of the plane. Its true what other people say about the AVOD box, but I could see that it wasn't too bad, you could still stretch a leg under the seat in front. Please be aware that the same applies to aisle seats on the middle section of 4, ie. seats D and G. Seat pitch, width and comfort excellent for economy. Shortly after take off the drinks trolley came round. This was followed by lunch coupled with wine service. Choice of a curry, crab cakes or a vegetarian dish. Good quality for economy. Inflight entertainment excellent - such a huge choice. Cabin crew attentive and prompt to requests throughout the flight. I've never seen a crew work so hard. About 90 minutes before landing, more drinks and a hot sandwich. Landed ahead of schedule. Doha-Dubai on a 777-300ER. Seating 3x3x3, space similar to A330. Boarded 45 minutes before take off, which allowed an early push back. Short flight, in the air 35 minutes. Aircraft half empty. Crew came round with a sandwich and orange juice. Landed ahead of schedule. My best economy class experience.

QATAR AIRWAYS customer review :  24 October 2009 by Rob Canning   (UK)

LHR-DOH-BKK return in October. This airline deserves its 5 stars. I flew with my wife and we both could not fault the crew or staff on any of the sectors. The food is amazing in choice and presentation and way above any other airlines business or first class offering, that I have had. The level of service and attention to detail was outstanding. We always got greeted by name and a personal introduction from the crew member who would be looking after us. Nothing was too much trouble. The service was very relaxed but professional. The business lounge in DOH was fantastic. Again the service and attention to detail was the same as in the air. We had a delay coming home from BKK which meant a long stay over of 8 hours instead of 4 in DOH. Once again the staff kept us informed and did everything they could to make our delay as pleasant as possible. When we finally boarded the cabin director came round to everyone, shock our hands, addressed us by name and personally apologised for the delay. I never think you can give a 10/10 as you can always improve. However we both agreed that they really do deserve 10 as we could not fault them.

QATAR AIRWAYS customer review :  24 October 2009 by Hedley Smythe   (UK)

London Heathrow to Bangkok via Doha. Very good flights, there seemed to be more legroom in the A340 on LHR-DOH leg. The food was excellent except for the pathetic new cardboard-wrapped hot sandwiches which are served as a snack prior to arrival. The toilets could have been kept in a better condition, perhaps the crew neglected this duty on these flights. The lounge (Silver) in Doha is good for a snack and soft drinks. I will continue to use Qatar airways as I think that they are the best airline for economy at present.

QATAR AIRWAYS customer review :  18 October 2009 by David Merritt   (UK)

London to Seychelles and return via Doha - in economy but as I was cashing in FFP miles that was my choice. Flights on time and to a very high standard and seats OK, even when you are 6/5 tall as I am. Silver lounge at DOH very useful and friendly, and airport good quality and not overcrowded.

QATAR AIRWAYS customer review :  18 October 2009 by Karen Clark   (Australia)

DPS-DOH-IST, ATH-DOH-DPS Business Class. Flight leaves Denpasar at midnight and we were offered a light meal. This service to Doha takes a one hour stopover in KL. Business class from Denpasar had three passengers and several more joined the plane in KL. The crew from Bali was excellent and could not be faulted. We had a crew change in KL and again they were very good. The food was good but I have had better food on Malaysian Airlines business class. The seats had great padding and were the angled flat kind. I didn't like that you could only select the settings on the console and not stop the recline electronically in the position that was most comfortable for you. You could sit upright, semi recline or fully recline. Somewhere between semi and fully would have been better for me but the electronic did not allow me to do this. The entertainment selection was good as was the music and TV program selection. I like the headphones, amenity kits were handed out on all flights. The Business lounge in Doha is very good and the shower was excellent, great towels and Molton Brown products. The only issue with the bathroom was that after your shower you had to do the rest of your grooming at the wash basins outside the shower and there really was no room to put anything. The flight to Istanbul was in a smaller A320 and we were in seats 1A and B. This was not in fact good and the distance between the seat and the partition was small and your legs were cramped. This felt very much a regional business class product but service was polite and fast. I was very underwhelmed by the lounge Qatar uses in Athens, poor food selection and hardly any of it at all. No service, horrible really. We asked to not be seated in 1A and B because of the previous experience with this aircraft. This time although the same aircraft it was a different configuration and those seats would have been great. Again the service was good and the food fine. I like the champagne that Qatar offers and the Arabic dips and bread. Again we enjoyed the business class lounge and the staff are fantastic there, so helpful. The flight Doha to Denpasar was the best we had, they gave out PJ's and I quickly changed before take-off and asked that they not wake me for a meal until breakfast before landing. This they did and I got some sleep. On all flights they asked for if you would like a drink immediately on boarding and once you were in the air. I enjoyed flying with Qatar and will fly them again.

QATAR AIRWAYS customer review :  17 October 2009 by Tim Powell   (Spain)

MAD-DOH-HKG return on the A330s throughout in economy. Ontime departure and arrivals on each flight. The food is adequate but not exceptional and the flights attendants have earned their 5 star rating. Friendly, attentive and professional throughout. I find the IFE underseat box on the 330 to be exceptionally uncomfortable and will try to avoid the aircraft at all costs. The current Doha airport is being replaced and the rapidly growing Qatar Airways operation is very much in need of an airport to match their ambitions. There are no gates and arrival and departure involves a long bus ride and then up or down steps in what can be searingly high temperatures. Security clearance at Doha can be rapid or extremely slow depending on how many aircraft arrive at the same time. Given the very short connecting times built into the QR timetable there are a lot of very stressed out passengers in line.

QATAR AIRWAYS customer review :  17 October 2009 by Graham Hayes   (UK)

London-Bangkok return. Flight on time, very good crew, food good and seat pitch okay. This was first time that I have flown with Qatar and will fly with them again - my only complaint, the seats are a bit hard.

QATAR AIRWAYS customer review :  6 October 2009 by M Rahman   (UK)

LHR-DOH. Check-in quick and efficient, but agent had no smile. Following take off served breakfast, portions on the smaller side. Regular water/apple and orange juice runs were made throughout the flight. The on demand IFE was ok. Cabin crew mediocre - crew serving my aisle seemed to be new to the job and inexperienced. However, they were very polite all the way through. It took them three reminders to get me a Paracetamol, but at least one of the better cabin crew did get it for me at the end.

QATAR AIRWAYS customer review :  1 October 2009 by D Huggett   (UK)

LGW-DOH-BKK and back. All flights in economy on what seemed like new A330's, left on time and all virtually full. DOH-BKK flight was supposed to have been on a 777 but an A330 was substituted which was no problem. Entertainment was video on demand which had numerous TV shows, movies and documentaries. I took my own headphones because I cannot stand the "in-ear" type of ear phones provided by some airlines nowadays. The main meals served during the flights were okay and the hot sandwich for the second meal should be rethought entirely - I couldn't take more than one bite of the so called sandwich. Seats in A,D,G and K positions have a box with IFE equipment which really restricts passenger legroom and can make a 7 hour flight unbearable. During my flight from BKK to DOH, I was seated in row D and ended up having no choice but to put my legs into the aisle.