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Rating 1.0 (very poor) to 5.0 (excellent)

Customer Trip Rating : 

Recommended:

Value for Money:

Cabin Flown:

Business

Customer Trip Rating : 

Recommended:

Value for Money:

Cabin Flown:

Business

Customer Trip Rating : 

Recommended:

Value for Money:

Cabin Flown:

Economy

Customer Trip Rating : 

Recommended:

Value for Money:

Cabin Flown:

Economy

Customer Trip Rating : 

Recommended:

Value for Money:

Cabin Flown:

Economy

Customer Trip Rating : 

Recommended:

Value for Money:

Cabin Flown:

Business

Customer Trip Rating : 

Recommended:

Value for Money:

Cabin Flown:

Business

QANTAS review :   28 August 2007  -  Roger Stone

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

n/a

n/a

Economy

 
SYD-BNE-MEL-BNE in economy class over a few days. Quite good service throughout (spoilt by annoying rock music on the PA system - is this peculiar to Australia?). Otherwise, the larger seat pitch on the B767 flight (SYD-BNE) compared to B737 flights on other legs was noticeable and made that particular flight very pleasant indeed. Good service throughout, including check-in service at Sydney in some difficult circumstances. Good facilities for working in the Qantas Clubs together with Qantas valet parking at Brisbane also helped make this a good run for working on a busy schedule throughout.

QANTAS review :   28 August 2007  -  B Stewart

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

n/a

n/a

Business

 
HKG/MEL Business Class. Daylight flight with excellent seat, IFE, food and service. Well at least most of the service was excellent with the exception of one particularly grumpy male flight attendant. This was in stark contrast to the other flight attendants who couldn't do enough. Inconsistent service is a recurring theme for me in Qantas premium cabins - such a pity.

QANTAS review :   28 August 2007  -  J Fox

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

n/a

n/a

n/a

 
SYD-CNS / SYD-ME. friendly, efficient and courteous cabin crew. Food was nice and healthy. Only flew with them Domestically in Australia. Qantas Domestic desk at T1 (international) in Sydney is chaotic with long queues and not enough check-in staff. However, they were accommodating and apologetic.

QANTAS review :   21 August 2007  -  N Hansen

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

1.0

n/a

n/a

n/a

 
IAH-LAX-SYD-PER. LAX-SYD leg of the trip was terrible. 747-400 aircraft seemed to be almost new, but seats were too small, no legroom, for an aircraft used for 14 hr flights. The entertainment system did not work nor did individual reading lights, so we were forced to fly for 14 hrs in a seat that made it impossible to sleep, unable to watch a movie, listen to music or read. Miserable flight and all the QF crew did was say that they were sorry. Unfortunately, due to QF draconian ticket refund and change policies, I will be forced to return to LAX on their airline. This will be my last flight on Qantas - there are other ways to get to Australia and next time, I will use one of the alternatives, even though it takes a little longer to get there.

QANTAS review :   21 August 2007  -  Brett Watson

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

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n/a

 
DRW-BOM Business. Flight full with most pax having joined flight in SYD. FA's polite and professional, without being friendly. Everything attended to and they provided additional drinks and snacks without being asked and could anticipate needs. Food decent with two meals served on the leg: lunch and snack. FA's disappeared for some time after first meal service and relied on the snack bar for passengers to get their own drinks, etc. Received a warm welcome from the customer service manager. Service for QF was competent and without some of the lack of care that is sometimes shown. Overall a good and comfortable flight with a four star rating

QANTAS review :   21 August 2007  -  K Khiran

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

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n/a

n/a

 
JFK-SYD. Immigration and security quick and stayed in the BA F lounge - large but poorly equipped. FA's efficient and quick minded - AVOD system turned on during the delay and pre-flight drinks service was continued. Arrived late at LAX for transit and SYD for arrival and some passengers lost their connections (LAX and SYD). Food and service excellent and cannot be faulted. Flat seats comfortable but QF should think of upgrading them again as other airlines are to offer better and wider F seats with bigger LCD screens. The new pyjamas and slippers were better from the previous F class offer but QF should have stuck to La Prairie instead of Payot for toiletries. For this sector, the only competition is United Airlines and Qantas are miles better than UA.

QANTAS review :   15 August 2007  -  M Samios

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

n/a

n/a

n/a

 
Sydney-London-Hong Kong-Sydney. SYD-LHR trip was business class - staff friendly, welcoming and attentive. Seats very good. Sat with my daughter who had window seat. Very hard to exit window seat when both seats fully reclined. Would not have liked middle business class seat in centre row as you would have to climb over people to get out when seat reclined. London-Hong Kong we were codeshared on BA. No real complaints. Seats a bit narrow but lie flat.

QANTAS review :   15 August 2007  -  Rohan McCarthy

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

n/a

n/a

n/a

 
SYD-SIN, Business-Class. Had used my points to upgrade and was impressed! The 747 was configured in a two-class layout, and I had seat 1B up in the nose. A cosy feeling with less seats than even upstairs cabin. Food was nice, wines great (though there weren't in reality as many as on the menu card). Due to heavy turbulence, I didn't sleep properly despite the lie-flat seat. Found it very comfortable though when watching IFE. Only criticism of Qantas on this leg is that they really did keep the cabin unusually warm. I think that may have made it a bit harder to sleep in addition to the turbulence.

QANTAS review :   09 August 2007  -  Steve Hayes

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

3.0

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n/a

 
AKL-ZQN economy return via CHC. Flight itself was OK. Service from FA's was good, but plane was a bit sad. Toilets not working, no hand towels and this was on the 7AM flight (First of the day), tray tables not clean, seats grubby and a bit shabby all round. Return flight left on time, again, good onboard service from the FA's. Again though, the plane was shabby and unclean, tray tables dirty, crumbs from previous pax over seats. Overall the good work of the FA's is let down by the lack of cleaning and general appearance of a tired fleet.

QANTAS review :   09 August 2007  -  H Ofsoski

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

3.0

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n/a

 
J Class Auckland - Sydney. After flying Air Pacific business class I found the pitch difference was overly noticable. We flew in a 2x2x2 config, and found the cabin to be too tight for an international flight. Food nice, and wine/alcohol selection was reasonable. IFE via main screen, although FA's did ask if passengers wanted to watch a selection of DVDs on personal DVD players.

QANTAS review :   23 July 2007  -  B Johns

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

2.0

n/a

n/a

n/a

 
ADL-MEL, MEL-SIN, HKG-SYD, SYD-ADL. Economy. The domestic sectors were good as I usually find with Qantas. The international sectors were something else, flight attendants looked like they wanted to be elsewhere and not a smile to be seen. After food was served on both international sectors flight attendants disappeared behind the curtains and weren't seen until the second round of meals. Waited on the HKG-SYD leg for 20mins for someone to respond to the call button, got sick of waiting and turned it off myself, considering most people were asleep what were they doing? How is a passenger going to get the new inflight offerings throughout the flight if they won't respond to call buttons. Luckily AVOD worked this time. The service has slipped, the food has slipped from a frequent flyer point of view.

QANTAS review :   23 July 2007  -  P Major

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

n/a

n/a

n/a

 
ADL-MEL return. Our flight over was madness - fog had covered Melbourne Airport and planes could not land. Luckily we had chosen to fly Qantas so the three hour delay was a little more bearable. Refreshments offered in the terminal - each passenger was offered $7.50 to spend at most of the food and beverage outlets in the terminal upon presentation of their boarding pass. Announcements made on a regular basis and finally we were allowed onboard. The flight attendants were impeccable - in the beginning, drinks were provided and inflight entertainment was turned on early while we waited for takeoff. I had never seen a delay handled so well. Our return flight was on time and baggage came through fast. But it's worth noting, like a lot of people have, the service is quite varied. Half the FAs look happy as Larry, while some just look like they don't want to be there and have no idea about customer service. But I do appreciate the experience and professionalism that you mostly get from Qantas, which you don't often get from Jetstar or Virgin.

QANTAS review :   23 July 2007  -  Roger Stone

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

n/a

n/a

n/a

 
BNE-MEL-BNE-MEL-BNE two trips in a week Brisbane-Melbourne. Service on economy sectors was quite good and cheerful, all flights left on time or near to it. Business Class on one leg (BNE-MEL) was excellent with superb wine and very good afternoon light meal. Qantas Club lounge environment not that good for working due to school holidays and some children running amok. Qantas Lounges also full on most occasions. I had sympathy for the check-in staff in the Business check-in in Melbourne having to deal with unruly children screaming and annoying the Qantas staff while they were obviously trying to cater for the large holiday crowds and the childrens' parents thought it was their right to cause such a problem. Some of the staff on duty during this period deserve an award! 4 stars for economy and 5 stars for business sectors this time.

QANTAS review :   19 July 2007  -  Tom Fitzgerald

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

2.0

n/a

n/a

n/a

 
MEL-LAX Business Class. Check-in was hard to find and only three people working that day which resulted in a twenty minute wait to check in. A new service which was handy was the new fast track immigration and security service which was a nice touch and made a difference. The Qantas club lounge was busy at that time of the morning with a few spare seats but not many. I arrived only ten minutes before the boarding announcement. No less than five minutes passed before they made a final call after the first call. Service on board was indifferent and I had to ask for a drink after boarding. The Sky beds are reasonable but quite frankly the leg room is poor compared to other airlines. After take off the business class cabin was not served a drink for almost an hour which is not usual. It is quite apparent that cost cutting is taking its toll as lunch was served on a spartan rubberised tray with no tablecloth; the chicken was much like the tray - rubbery. I think the levels of cost cutting are now at the ridiculous stage! Business Class amenity kit handed out was embarrassing and makes me ashamed of my national carrier. The kit came in a cheap paper bag and was a small plastic box resembling a child’s lunch box when closed and a cafeteria tray when opened. Inside, was one tube of moisturizer, a toothbrush & toothpaste, and the obligatory eye mask and socks. I've seen better kits given out on SIA economy flights! On arrival the priority luggage tags hardly worked as almost half of business class and first class was left waiting for their bags well after the economy passengers had left. My overall impression is that the business class product is a shell of itself, too much has been scrapped away in the name of profit to warrant me strongly assessing why I should pay a business class price tag for a hollow product.

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