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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports



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Qantas Airways Customer review :  20 January 2014 by Y Balfour    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew AKL-SYD-HKG on 737 and A380. The Trans-Tasman service was the early business shuttle, with a Jetconnect 737-800. Firstly, the IFE itself was fantastic, same provided on the A380. For a 3 hour flight, it was more than satisfactory. The screen itself was large and at the perfect height for viewing. The seat itself was rather narrow, and the seat pitch was rather narrow (and I have a height of 5ft 5!). However, we can attribute this to the size of the aircraft. The Flight Attendants themselves were fantastic and were overall bright and cheerful for the early flight time, despite one haughty young woman (no more than 20) who was leering and smile-less for the entire flight. When I merely asked her for a blanket and pillow, she gave me a scowl as if it were the hardest thing for her to do. However, the overall flight was great. On to the A380 service to HKG. The seat pitch was more than sufficient, and the width was great. The IFE screen was large and had more than enough entertainment for the 9 hour flight. The Flight Attendants were bright and cheerful for the whole flight, and the catering of lunch and pizza bread refreshment was hot and fresh - probably due to the introduction of induction ovens on the A380. Overall, a great Qantas experience.



Qantas Airways Customer review :  20 January 2014 by B Williams    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-SYD on an un-refurbished B744. The flight arrived about 10 minutes early. The seats were reasonably comfortable but were quite old. The IFE system was old but still had a wide variety of quality programs. The service as usual was attentive and polite with a warm Australian charm. Though Qantas usually provides a quality food and drink service, I was quite disappointed by the food on this flight.



Qantas Airways Customer review :  20 January 2014 by M Fepuleai    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After two days of flight cancellations and reschedules, very happy to have arrived back safely in NZ after a surprise gift by my children of a return flight to Seattle for the 2013 Christmas break. I fully commend the ground staff, cabin crew and every other QANTAS employee that I encountered on my journey for kind and efficient service. Demonstrated excellent customer care service from my point of view. Nothing was too small or big a deal to ask about and I felt genuine warmth from the cabin crew, even after over many hours of catering to everybody else's needs, both on my way to LAX and returning from LAX. The cancelled flights in L.A resulted in Qantas putting us up in a Hilton Hotel in Anaheim and we even got food vouchers! As we had missed our connecting flight in Sydney, once again Qantas provided lovely overnight accommodation at the Rydges Hotel, again with more than adequate food vouchers.



Qantas Airways Customer review :  20 January 2014 by A Newson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Final sector from Dubai to Melbourne, QF 10, Jan 14. We had paid for exit row seats and the extra leg room was most appreciated. I was most unimpressed when we boarded in Dubai (after the London - Dubai leg) to find we were unable to use the overhead lockers which we were compelled to use because the crew had their luggage there. When I questioned why I was told there wasn't where else to put it. As customers who have paid extra for these seats I believe the crew should put their luggage in the hold or in another area in the plane. Crews attitude quite patchy. Breakfast very ordinary.



Qantas Airways Customer review :  17 January 2014 by K Mullins    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last year we flew on the A380-800 from LAX-SYD on Qantas economy. The seats were comfortable and the foot rest was a bonus. On this sector dinner and breakfast was served. For an inflight meal I couldn't fault it. IFE was extremely good for a 15 hour flight and not to mention the skycam feature. On the IFE people you were able to message each other from different seats. Qantas crew was caring and attentive and kept walking around the cabin asking for refreshments and so on. A snack bar at the back of the aircraft offered soft drinks and snacks if anyone was picky. Overall it was a smooth flight and thoroughly enjoyed.



Qantas Airways Customer review :  16 January 2014 by B Le Quesne    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly regularly (4 times a month) from Perth to several regional destinations in WA. I always fly with Qantas on these sectors and have to say they have their good and bad points. The good points are planes always on time (never had a flight delay longer than 5 mins), food is quite good and IFE on the 737-800 quite good for domestic travel. The bad points; seats in economy are possibly the most cramped and un-comfortable of any airline I have ever flown with, even the newer 737-800 aircraft have a very tired and old look and feel inside, some of FA's seem to just go through the motions and boarding at Perth Airport is just a cattle stampede but that is not all down to Qantas. On a side note, the few times I have upgraded to Business Class it has been a wonderful flying experience and one of the best regional domestic business class offerings. Far better than what the Americans call 'First Class' on their domestic routes. Overall a pass mark for Qantas, just.



Qantas Airways Customer review :  16 January 2014 by Adrian Morgan    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

19th Dec, PER-DXB, DXB-LGW, QF8423 and QF8011. Return 7th Jan, LGW-DXB, QF8010 and 11th January DXB-PER, QF8424. Had the misfortune to travel on return economy flight to the UK via Dubai on a Qantas ticketed flight, the carrier being Emirates. This was my worst air travel decision and flight experience ever in 40 years. The customer focus of cabin staff from the point of boarding to alighting on the two legs outward bound legs of the journey were appalling and I cannot think of anything positive to say. The return journey was only marginally better and the cramped condition of economy seating, cleanliness of the plane, poor standard of food and inattentive crew made the long haul flight, for the most part, unbearable. I would usually rate Qantas as an adequate carrier, no more, no less, but it's ticketing partner Emirates, will do nothing to improve the perception of Qantas' reputation. If you are looking for a long haul Qantas flight that tickets through Emirates Airline, seriously consider using an alternative airline.



Qantas Airways Customer review :  15 January 2014 by G Alexander    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jan 14: SYD-MEL-SYD. It has been 5 years since I flew domestically, although I still fly internationally a lot. The planes were very clean and comfortable. FA's were excellent, although perhaps lacking a lot of the spark they used to have. Flights were both on time and very efficient. What shocked me was the food offering. Since when did flying Qantas become a no frills airline in terms of food. Served in cardboard boxes, the food was uninspired. Breakfast was a hard, cold cake/bread type of "thing", along with yoghurt and granola. The coffee was dreadful. Dinner was a cold chicken and potato salad. What shocked me was that you used to get a proper breakfast and dinner, hot and quite tasty for airline food. The food was delivered so quickly and taken away so quickly, it was like being in a cheap cafeteria. While Sydney Airport is immaculate and very well presented, Melbourne Airport was dirty and looking very worn. Sydney Airport was renovated for the Olympics and is well maintained and updated. Melbourne looks like it did 10 years ago, and like it hadn't been touched in 10 years, especially in terms of maintenance. I wanted to try out QF to see if I should use it again internationally, but frankly I get much better quality in terms of food, comfort, entertainment, service and price by flying Cathay to Paris regularly.



Qantas Airways Customer review :  14 January 2014 by Clinton Pope    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly between Canberra and Brisbane quite frequently and have to say that Qantas are simply the best! The cabin crew are outstanding as are the aircraft they use on these sectors. Brand new 737-800's and the Qantaslink 717's. The entertainment is far superior than the competitor and the overall service and experience is just wonderful. I agree with a few other people when they say how lucky we are in Australia when it comes to service. You only have to fly on some other airlines to realise how fabulous Qantas is. My flights have always left bang on time and arrive on time if not early.



Qantas Airways Customer review :  14 January 2014 by Lydon Amanda    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew premium economy with Qantas last year in August / October return Sydney to Dubai with ongoing and returning flights from Europe to and from Dubai in Economy with Emirates. We were very happy with the Premium Economy experience and if we could have flown the whole way with Qantas we would have been even happier. The seats were comfortable, the food and wine great and the service very attentive. For those of us on normal incomes Business is unaffordable and not justifiable but Premium Economy makes the long haul flights less tortuous and bearable We were so happy with the flights that we have rebooked for our holiday this year but would have to say we are not looking forward to the economy sectors with Emirates because the legs to Rome and back from Paris were very poor in comparison.



Qantas Airways Customer review :  14 January 2014 by A Kumar    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SCL-SYD and SYD-HKG in business. Flight from Santiago to Sydney did not get off to a flying start due to a ridiculous check in system that took 20 minutes at the counter and another 10 minutes waiting in a line for a point to point journey. Unacceptable for business class. Flight was on-time and the Boeing 747 was complete with comfortable fully flat beds which while in a conventional forward layout were incredibly spacious and converted into a full length bed. IFE was AVOD had a good number of options which while not as extensive as some ultra tech savvy carriers like Emirates was wonderfully edited with excellent selections. The food was wonderful with a clear emphasis on fresh food that included a number of options prepared onboard. I loved the flexibility of choosing from an extensive menu at any time instead of the conventional set options at set times. The crew service was mostly exceptionally warm and attentive save for one crew member who seemed totally out of place. SYD-HKG was on an A380 and once again the check in time was far too long although the agent herself was efficient and friendly. Boarding staff greeted me in Hindi. A380 had the same seats and was immaculate. The small lounge area was a nice touch. The catering on this leg was excellent beating the high standards of the previous legs and I can safely say that it was one of the best inflight meals I have had. Crew were friendly, attentive, relaxed and very efficient. I was overall pleasantly surprised. There are some issues however particularly check in and certain crew and ground members that are marring the work of other staff who are going above and beyond and an airline that is trying to compete with the best in the business and seems to be pretty much up there particularly in terms of product quality. Overall better then BA, Swiss, Emirates and Qatar. I rate them at par with CX and perhaps just shy of sq. Hopefully their ongoing financial crisis will not let standards slip.



Qantas Airways Customer review :  14 January 2014 by E Shek    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-MEL (booked as EK8036). A surprisingly unfull flight on 29th December during the peak season with many passengers switching seats after takeoff. So I luckily had two window seats to myself. Attendants simply could not be bothered greeting passengers as they walked into the cabins (with one crossing her arms at the back of the cabin, although she did turn out to be quite friendly). However, service was friendly and attentive with smart use of torches to avoid disturbing passenger's sleep during the night flight. The medium size dinner and small size breakfast did leave me wanting for a little more food - although the crew happily gave me a banana on request. Inflight entertainment options were solid, although screen was very small. Baggage was instantly available on the belt at MEL. Overall a satisfying flight, although it lacks the sparkle of its competitor on this route Singapore Airlines, which perhaps explains the high proportion of empty seats on this flight.



Qantas Airways Customer review :  14 January 2014 by B Klug    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-MEL / MEL-HBA / HBA-SYD / SYD-HKG. Superb as always. Comfortable seats, plenty and tasty food, very good cabin crew on all legs. Highly recommended.



Qantas Airways Customer review :  14 January 2014 by S Beri    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from New Delhi to Singapore to Melbourne to Sydney and then from Brisbane to Cairns. Delhi-Singapore leg was covered by Jet Airways and was a disaster - cramped seats, ok food, indifferent staff. Just before boarding, our baby pram was taken from us saying, it will be given to us in Singapore. The pram was not given to us in Singapore as we exited the aircraft. To collect the pram, we had to cross immigration and collect it from the baggage carousel. Singapore onwards was covered by Qantas and was a dream. Ironically, I had the best inflight Indian food on any airline and this was on the Qantas flight between Singapore and Melbourne. Seats were spacious in economy class throughout - to Melbourne and even within Australia. The cabin crew were always helpful - always enquiring if our 2 children (7 yrs and 14 months) were comfortable and if they could do something for us. All calls were promptly attended. If the flight had empty seats, we were allotted seats with empty seats next to us to provide additional room due to kids. Inflight entertainment was excellent with latest movie releases and media content to address all age groups. On the return leg from Cairns to Delhi, our Qantas flight out of Cairns was delayed and consequently we would have missed our international connecting flight out of Brisbane. When we reached Cairns airport in the morning, the Qantas staff had already worked out 3 flight options for us. Based on our preference we were put on a Cathay Pacific flight. Brilliant work by Qantas staff across flight sectors.



Qantas Airways Customer review :  13 January 2014 by I Cheung    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our trip from Singapore to Brisbane was very unpleasant. During our holiday we also flew with Emirates, Cathay and Dragonair and all 3 were vastly better airlines to fly with. The seats on the 747 are the narrowest I have encountered, and the armrests which could not be tucked away were an inconvenience, a waste of space and made the seats all the more uncomfortable. The meals were pathetic, and the flight attendants took forever to serve the meals. Furthermore, our meal choice ran out quickly, and the only available meal, fish in kung pao sauce, was spicy. The lack of a hot breakfast on the 7 hour flight was also disappointing, and the breakfast of yoghurt and cinnamon scroll left us very hungry. The overall flight experience was awful. Qantas is simply incompetent and no competition for professional airlines like Emirates and Cathay. Will avoid Qantas at all costs.



Qantas Airways Customer review :  10 January 2014 by P Radford    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled to Noumea after Xmas with AirCalin, code share on a Qantas flight - I thought we were lucky to be on a Qantas flight initially. The check in process was great, the boarding Ok but the inflight meal was foul. The hot breakfast option was poached eggs-these arrived hard as anything, covered in disgusting beans with hard boiled potato-totally inedible. The bread roll was hard and the tea was stewed! Thankfully one hostess offered me a fresh cup which was better but still not enjoyable. I was very surprised as I expected better service from Qantas than AirCalin. We travelled back with AirCalin and the service was so much better, the meal was enjoyable, the drinks, bread etc was freely offered, even brandy at the end of the meal. Qantas is off my valued airline list after this trip.



Qantas Airways Customer review :  9 January 2014 by O Petersen    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-SIN-BNE. QF 51, 27th Dec, returning QF 52, 6th Jan - very enjoyable experience on both legs. Staff professional and attentive. We were a little hesitant having read so many poor reviews and decided to comment as there needs to be more positive feedback for a job well done. We enjoyed ourselves and will not hesitate to fly with Qantas again.



Qantas Airways Customer review :  9 January 2014 by S Wilson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew First from Sydney to Heathrow via Dubai on A380 and was impressed by nearly all aspects of the trip. Check in at Sydney was a little chaotic as the First Class check-in area was overwhelmed by large families of Platinum members using the facility, but then having the usual priority immigration and security available to premium travellers, I enjoyed the Qantas First Class lounge. An enjoyable spa treatment. The food at the sit down restaurant was one of the best lounge restaurants I have been to. On board service was indeed First Class, with staff making sure they knew all passengers by name and able to respond to any queries. The seat itself is comfortable and infinitely adjustable, although the controls for it are rather complex and take a little time to get used to. Made up as a bed it is easy to get sleep with adequate privacy and space to sleep on one's side, and upright it is good for relaxing, eating and working. Inflight pyjamas were better than those provided by other airlines, and the amenities kit more useful as well. The massage function is enjoyable, although a bit noisy. Quality of food for dining was excellent, although it would have been helpful to know that the supper menu either side of the Dubai transit was nearly identical. Large range of food items, although I thought the dessert selection was rather poor and the champagne in the lounge was better than that inflight. Inflight entertainment system excellent with a good choice and high quality screen and headphones. Transit at Dubai is pleasant at the enormous Emirates First Class lounge, although at the time I travelled the spa was closed, and it wasn't entirely clear when the boarding announcement would be. On arrival at London we had the same experience as other travellers, and it took 20 minutes for bags to arrive - hardly priority. As an added touch it was good to be able to use the AA Arrivals lounge for a shower and a quick cup of coffee before heading into town. An excellent experience, competitive with others, but unclear if it is good enough to justify the price premium over business.



Qantas Airways Customer review :  8 January 2014 by S Gallagher    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane - Auckland and Auckland - Melbourne. Flying 737s made these flights feel more like a bus trip than a full service flight, despite paying full service prices. Brisbane - Auckland departure was delayed ~90 minutes - an experience that we've encountered all too often with Qantas. Auckland - Melbourne departure was likewise delayed by over an hour, with the added bonus that our luggage (plus the luggage of another ~40 customers) wasn't on the flight. Unless and until they get the basics right, they will continue to lose customers and quicken their demise.



Qantas Airways Customer review :  8 January 2014 by S Mitchell    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB to MEL. Economy, upper deck. I was desperate to travel on an A380! But it was the worst flight I have ever experienced, I was so very disappointed, to say the least. I felt really hemmed in, I'm not tall, but the leg room was cramped even for me, and I was dismayed to realise that one could not stroll about to get some form of exercise. Water was not offered, neither was fruit as advertised, I was genuinely thirsty and hungry. The whole experience will not be repeated by me, my next scheduled flights to Aus will not be with Qantas.





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