Home Page

 

Qantas Airways Customer Reviews and Qantas Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook







Qantas Airways Customer review :  23 December 2013 by Duncan Robinson    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Sydney-Dubai November and return in December. I can't fault the service received from Qantas. As for the seating on the A380-800, top deck, it was outstanding as was the service from the F/A's. They couldn't do enough for me. The environment was quiet and restful. I can thoroughly recommend this airline.



Qantas Airways Customer review :  20 December 2013 by P Shepherd    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN-SYD, Dec 11 on QF81 and return Dec 17 on QF82. Flight out in business was one of the best we have experienced. An older cabin crew really knew how to look after their passengers. Food was OK, wine was very good, but service was absolute stand-out. Flight back suffered from the new 'supper' offering. We had superb dining at the Singapore Club, but two small pieces of cheese, crackers and a few grapes make an onboard bus class cheese platter? Again crew were very good. All flights on time and quick passage through customs etc.



Qantas Airways Customer review :  20 December 2013 by A Goldring    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL to BKK via SYD. Qantas at its best. FA's were wonderful on all sectors. Drinks were never empty, food was great (and I was a little concerned on that front in advance of the fight given some of the reviews) and well timed. Flight from SYD delayed an hour due to some twit that went missing then thought it was hilarious keeping a 747 load of people waiting! For anyone that has bitterness write about QF, try flying in the US. Australians are spoilt with service from QF.



Qantas Airways Customer review :  16 December 2013 by Vijayakumar Arumugam    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Qantas recently on the Sydney - Queenstown and the Christchurch - Sydney legs, with a couple of infants. Though I had pre-ordered the food online 72 hours before the plane departure from my frequent flier account, the staff on the plane didn't have the update, and hence, my children were served the normal food. During the return leg, I had chosen the seats at the front-end of the aircraft and yet they put me at the back-end of the aircraft, which was a bit disappointing. The lounge facilities (Gold member) at the Sydney airport were excellent whilst the lounge facilities in Christchurch could be improved a bit, especially for the kids.



Qantas Airways Customer review :  16 December 2013 by Roger Stone    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Santiago and back on Qantas (BNE-SYD-SCL-SYD-BNE) Premium Economy - another unusual and not very satisfying experience. Service was very mixed - some flight attendants excellent, some seem to have been in their roles for too many years and were keen to show it. Food and wine very good on Qantas PE, possibly the best, globally. The Big problem was the domestic connection on return in Sydney - what a shambles. The return flight from SCL was just 10 minutes late but already being aware from their schedules that I had about 70 minutes to make domestic connections I made special effort to ensure I only had carry-on luggage, would utilise my APEC card to assist rapid immigration, and have an Express Pass as well. Despite being a Platinum Frequent Flyer, having my boarding pass properly checked at the International Terminal Transit Area as being valid for my next flight, and then arriving at the new departure gate at least 35 minutes before the scheduled boarding time (an hour before scheduled departure time) when I was finally boarding I was then abruptly bumped off the flight 'as the Qantas computer advised it would normally be too late for someone to make my connection and so they had allocated my seat to another passenger'. By then I had been 27 hours without sleep and had to struggle to find a seat on that flight or next flight. It was an awful experience overall and one wonders how the IT programming and scheduling guys at Qantas develop such a program that causes such a problem. A final point is that maybe it is time, globally, for it to be acceptable to tip airline flight attendants for good service if they provide it. Although we are all aware flight attendants are primarily on-board for safety reasons, surely it would be possible to tip the service component of their duties and perhaps make them happier.



Qantas Airways Customer review :  16 December 2013 by John Moore    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF23, SYD to BKK, 14 Dec. Personable interactive cabin crew led by a formidable CSM (he even kept us personally well informed on the state of play in the Ashes match at Perth with a PA report for the whole plane on landing), quality service, interesting and varied lunch menu complimented by great Australian wines and served at a leisurely pace. Boarding at a remote stand by bus and stairs, hardly QF fault says more about the airport management than the airline, with a personal and friendly greeting at the door. Slight delay in push back but kept well informed by flight deck crew. QF at it's very best, only sour note was touch screen IFE not working.



Qantas Airways Customer review :  16 December 2013 by T Brown    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled business class return from Sydney to Gold Coast. Very pleasant flight. Was a mid afternoon flight on the way up, and was served a selection of cold meats and cheese as well as a warm bread roll and desert. Red and white wine to drink and lots of top ups by the friendly flight attendants. On the way home, was served dinner, I chose the Barramundi with rice. Again, the wine was flowing! I travel this route regularly in business class and always impressed with the food and service on this very short sector.



Qantas Airways Customer review :  12 December 2013 by V Florido    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew QF652, Sunday 8th. My wife choose to use her maiden name so I always ring to ensure they put us together. Told by phone service that they could not allocate seats so I would need to do it at airport. Told at airport that flight was full and best they could do is me at 34b and my wife at 54j. She said how sorry she was but I could try at lounge. This company has a bad attitude when if comes to customer service.



Qantas Airways Customer review :  11 December 2013 by F Jojart    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SYD and return. We flew last week the flights were both great. The breakfast on both flights was very tasty, the staff professional and the TV and movies great to watch. Would definitely fly Qantas again.



Qantas Airways Customer review :  11 December 2013 by J Teoh    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN-SYD in economy. Both flights on A330-300. Check-in at First Class counters as a OneWorld Emerald member was fast and the agent was very friendly. Fast-track through immigration and security in SYD much appreciated. Qantas International First Lounge wonderful, as always, with excellent quality catering and very friendly staff. Priority boarding honoured on both flights. Seat was comfortable and there was a reasonable amount of legroom and recline. On-board catering was pretty good. Meals were of a decent portion and also tasty. Both flights were on time. Qantas Lounge in Singapore was nice with very friendly and helpful staff. Cabin crew reasonably good on the SYD-SIN leg (QF81) but they were great on the SIN-SYD leg (QF6). IFE was AVOD. Selection of latest releases was a little limited and the screens were a bit on the small side. Fast-track through immigration and customs provided on arrival in SYD. Aircraft were well-maintained. Overall, this was quite a pleasant experience. Haven't flown QF economy in a very long time but I wouldn't hesitate to do so again, as long as the price was competitive.



Qantas Airways Customer review :  10 December 2013 by Jim Ash    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled to Auckland, New Zealand December 2-8, 2013, on Qantas from DFW-BNE-SYD, and AKL-BNE-LAX. The DFW-BNE flight used the refurbished 747-400ER and Business Class was amazing - two of the best Flight Attendants I have met. The service, food, beds, amenities etc. were wonderful, and the cabin was so clean and spacious. The AKL-BNE flight, on a 737-800 aircraft, was quite roomy in Business Class, and had personalized service and great food. BNE-LAX used the older version of the 747-400 and had the old, First Class, used as Business Class b- felt like acres of space, great food, and again, two great Flight Attendants in the cabin. The pre-order for breakfast is very smart on Qantas' part- love having it presented and not having to discuss and wait-saves a great deal of time! First time flying in a premium cabin with Qantas and it is highly recommended.



Qantas Airways Customer review :  9 December 2013 by Andrew-Stuart Catton    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business class using Frequent Flyer points upgrade. Aircraft was a brand new 737-800. Leather seat was extremely comfortable. Staff were attentive and very professional throughout the flight. was particularly happy to have in-flight entertainment after travelling on the forward sector with Virgin Australia, who offered no IFE at all! Ground service at check in and in the lounge was faultless. A very enjoyable flight. Will definitely be supporting our national carrier by flying Qantas in the future.



Qantas Airways Customer review :  9 December 2013 by S Faulkner    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What a difference between North American carriers and Qantas! After a first class seat connection from LAX to Miami with AA we then boarded a Qantas flight home. I'm convinced that Qantas being an old hand at long haul just know how to do it better. The timing of meals, stewards service, pjs all add up to a very professional approach. Seats were not lay flat which lets them down a bit but service and planes compared to AA was a cut above.



Qantas Airways Customer review :  9 December 2013 by J Sosinko    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I recently flew Perth - Melbourne on our way to connect with a flight to Auckland, New Zealand. Have not flown Qantas in recent years, switching to other airlines after dissatisfaction with their services. We had a great experience, so much so would choose to fly Qantas again. The crew were friendly, but professional, my vegetarian meal was delicious, but what impressed us most was that the crew were thoughtful enough to fetch my husband's meal at the same time mine was served, so for the first time in many flights, we were able to eat together. It's only a small thing, but the attention to detail was very much appreciated. The aircraft was clean, seating in Economy comfortable, and the flight was on time. Thanks for a great flight.



Qantas Airways Customer review :  5 December 2013 by Kay Field    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 82, Singapore-Sydney - 30/11/2013. Staff on the flight appeared untidy, lackadaisical, off hand with passengers, meals were served down one aisle and then the other, meaning the first served were finished eating before the others were served. The Staff morale appeared very low or disinterested in their job. My last flight prior to this was with Singapore Airlines - there is no comparison, Staff were immaculate, polite and friendly. There were no declaration forms available 'we weren't given any' said Staff, passengers collected them on disembarking. Overall very disappointing service from "our" National carrier.



Qantas Airways Customer review :  5 December 2013 by S Cooling    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent, top notch service that you would expect from a Premium Carrier's Premium Cabin. Food was good, staff helpful with good attitude. IFE miles above Virgin's.



Qantas Airways Customer review :  5 December 2013 by Thomas Cunningham    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Brisbane to Perth with Qantas on their upgraded 767-338 and was pleased to see that the ethics of Australia's only real full service carrier have been upheld. On this aircraft each passenger was supplied with an Apple IPad which connects to the Wi-Fi onboard the aircraft and streams a variety of entertainment. We were served lunch on this flight and I was very happy with my meal choice. The crew were polite and attentive throughout the flight and came through the cabin frequently to make sure all passengers were comfortable. I am very pleased with the Qantas experience and am able to say that it is still a marvellous Australian Airline.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 
 


 


top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax