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QANTAS AIRWAYS customer review :  10 October 2009 by Jim Henderson   (Australia)

SYD-SFO Premium Economy. Check-in and boarding were quick and painless. Seats great however, I got a sense that the leg room was less than the time we flew Premium Economy to London last year. What makes this product worthwhile is attentive staff and better quality of meals and amenities. Happy with the product but I will say, the minute they cost cut and slash the amenities and service, I will find another carrier.

QANTAS AIRWAYS customer review :  10 October 2009 by Jennifer Maitland   (Australia)

I will never be flying Qantas economy class again after my recent trip home from New York. I was among the first to arrive for check-in at JFK and had asked weeks earlier for a window seat but found that they were still going to try to place me in a middle seat. This was eventually rectified but then I was charged excess baggage despite my ticket cover stating I was under the limit. A Qantas rep appeared and told me the policy had been changed months ago. If I had had two pieces of luggage I could have had 46kgs all up, in two pieces of 23kgs each. However, I had one piece because I can't manage two by myself, and it was 28kgs so I got slugged for excess despite what I had in writing. The service on the flight was reasonable from NYC to Los Angeles but from LA to Sydney it all went down hill. By this stage I had been up for about 21 hours and really needed to try to sleep and the meal, which they said they would serve shortly after takeoff and which we should all stay awake for because it was a long time to breakfast, took a very long time to materialise. They then took even longer to clear away the trays. I've since been told that they do this on purpose to make people stay in their seats and not move around the plane. They came and handed out the comfort packs while we all still had our trays down and seats upright and meal remnants everywhere - I asked where they would suggest I put the comfort pack and the attendant said they were coming along soon to take the trays away. They weren't, they were all standing in the galley laughing and chatting while hundreds of exhausted people sat bolt upright wanting to get up for the bathroom and then sleep. The seat pitch in Qantas (legroom) economy is the worst of any airline and I feel very sorry for anyone taller than my 5'6". You now have to pay extra for exit aisles. I found the staff lacking in enthusiasm and somewhat unfriendly to begin with and this persisted throughout the flight.

QANTAS AIRWAYS customer review :  7 October 2009 by E Hochstatter   (UK)

LHR-SIN-SYD. Check-in at LHR T4 easy and fast. We were escorted to security and given a friendly goodbye. It is a shame we did not fly before their move to T3 because there is no FC lounge, rather it is shared with BA, which is a general business class lounge. Nonetheless, it was fine. Boarding was easy by an orderly queue and two gangways. Although clean, the cabin had a considerable amount of dust. Nonetheless, the seat was comfortable, wide and the massage function a nice touch. The only complaint I have about the seat is that in flight position unless you want to climb over the armrest you will have to lower it every time you want to leave your seat. This can make for cumbersome journey at times. I cannot say that I am overly impressed with the A380. It is quieter and the air seems more humid but on both legs there seemed to be a technical problem. Cabin service was good and the food fresh and tasty. Very good wine selection but poor whisky options. AVOD is better than most and the larger screen is nice. Overall, I would have no problem flying Qantas First Class A380, particularly as it is a nice wide seat.

QANTAS AIRWAYS customer review :  6 October 2009 by R Ives   (Australia)

BNE-SYD-EZE return. All went very smoothly with good cabin crew and meals. Service was excellent by Qantas standard.

QANTAS AIRWAYS customer review :  28 September 2009 by J Taylor   (Australia)

Melbourne-Sydney a reasonable flight. Muffins and drinks were served on boarde. Full B767-300ER, crew were nice and efficient.

QANTAS AIRWAYS customer review :  28 September 2009 by P Davis   (UK)

LON-SIN on the A380 - seats in economy were very comfortable, however the cabin air isn't so dry, making the flight a lot more comfortable. A word of warning this flight (and QF32) is now staffed by London based crew, who I dont find anywhere near as helpful as the Australian based crew. BKK-LON on a slighty more sturdy 747 than the one I flew on in June (at least my seat didn't fall apart this time). This flight was delayed several hours due to a dust storm in Sydney where the plan originates from. Qantas contacted me by phone and email to notify me of the delay of 2.5hrs, which was appreciated! QF1 now has Australian based crew for this flight, which is a nice change. Overall I think that over the last 12 months the Qantas product has slipped a bit, however by no means is it terrible. Qantas still provides the best way for me to travel back to Australia as I often have to visit several destinations within Australia and their network within Australia and their many international ports makes them really the only sensible option.

QANTAS AIRWAYS customer review :  28 September 2009 by Roger Stone   (Australia)

BNE-SYD-HKG-LHR, LHR-HKG-MEL-BNE a mixture of economy, premium economy and business upgrades. Premium Economy product excellent. On some sectors, (LHR-HKG-MEL) premium economy is what is normally business class seating and provides superb service. This means an almost flat bed on many sectors. The London-based IFAs do an excellent job with remarkable attention to detail, and making of a point addressing passengers by name. All flights on-time, excellent lounge at Sydney. The only complaint I have is that at many Qantas lounges these days there are always lots of infants running around making a lot of noise - making it difficult to get work done. It is often more quiet outside in the main terminal area. Overall Qantas has greatly improved its international product over the past year. The overhead PA music noise has also been either done away with or changed to something more reasonable. This has been a huge relief.

QANTAS AIRWAYS customer review :  24 September 2009 by J Ryan   (Australia)

Sydney to Hong Kong: Cabin was the new long haul business class product - which is already looking old and tired, half of the seat functions did not work and my AVOD was malfunctioning - it played the whole library one program after another. The food was excellent and staff were initially helpful and friendly. Half way through the flight we were returned to Darwin due to the Philippines closing their airspace. I don't blame Qantas for this, but the information flow from them afterwards was painful - I missed my connections due to getting into Hong Kong 5 hours late and it took extraordinary measures to find out what arrangements were being made for my onwards travel.

QANTAS AIRWAYS customer review :  24 September 2009 by J Ryan   (Australia)

LHR to SYD via BKK. Despite getting bumped from Business to Premium Economy becaUSe the flight was full, it was the best flight of a long 6 days of travel. Premium Economy seats were surprisingly comfortable and meals was pretty good too. AVOD was ok but screen size was very small. The initial cabin crew out of LHR were much better (friendly and helpful) than the crew that took over in BKK. Only criticism is lack of storage in the cabin and the 3 hours in BKK where we had to go through the whole security screening process again.

QANTAS AIRWAYS customer review :  24 September 2009 by A James   (Australia)

If you can avoid flying Qantas long-haul do so (many of us can’t), as they really have a second rate Business product which they are charging first rate prices for! I have just returned from a Sydney-London return Business Class journey on the new A380. Although given that the plane is quieter, and does have fully flat beds, the rest is typical Qantas. Besides no chauffeur service, an average lounge in London, and delayed flights (including missed connections and having to overnight in Sydney on the way home), the A380 is a bit of a lemon. To and from London our video system shut down for a substantial proportion of the flights. Next, my dining tables were crooked, to the point that I could not type on my laptop or cut up food without substantial engineering works. Also the tiny toilets in Business on the A380 really shows that their interior designers probably never do long-haul travel on the aircraft.

QANTAS AIRWAYS customer review :  24 September 2009 by K Herringe   (Australia)

Sydney to Hong Kong Return Premium Economy. Old Business Class seats in a private section behind Business. Mature staff, great booze, food by choice with tablecloths. Entertainment was fantastic. Qantas Lounge available, board with First/Business Class (check-in too) and Champagne or juice before take off. Bar, sweets and fruit available thru out flight at bar. Pre Book your seat allocation.

QANTAS AIRWAYS customer review :  24 September 2009 by Dan Ross   (UK)

BNE/SYD-LHR B737/A380 . Online check in let me have a choice of 3 seats on the A380, so glad I pre-selected aisle seat in advance. Got boarding passes for the whole trip when I checked in at Brisbane. Flight delayed a few mins due to faulty aircon unit onboard. Lunch of a warm quiche pie served. Transfer in Sydney needs vast improvement. 20 minute wait for shuttle bus to international terminal. My legal connection was cutting it fine now. Boarding the A380 doesn't take long due to the 3 gangways. Economy cabin looks and feels first rate. The seat is comfortable and AVOD the best I've seen. Very clear 10.1" screen with touch or remote access, extensive range of movies, music, games and tv show. As it was the start of the Qld school holidays, there were loads of children aboard. They were served first and it seemed to take forever to complete the meal service. Food ok, but would be nice if the server a starter along with the main and salad. Ice cream on one leg was nice, as was the hot chocolate after the main meals. The crew were fine, but lacking that edge of experience or professionalism found elsewhere with Qantas. I've heard the crews had to take new contracts to work the A380 at a lesser rate than the other staff. Shame on Qantas for doings so if true. Everyone had to get off at Singapore for about 40 mins before starting boarding again. At Heathrow we were about 20 mins late due to traffic and despite clearing immigration in 15 mins, my bags didn't arrive till 45 min later. A handful of pax were in the same boat as me where all the luggage had come out except ours and we started filling in claims forms when a few more bags turned up. Shame as the rest of the trip was good on the A380, you really feel the difference as its a smoother, quieter flight.