Qantas Airways Customer Reviews and Qantas Passenger Trip Reports

Qantas Airways customer travel guide

Qantas 4-Star Airline Ranking

Qantas Economy class seat reviews

Qantas First and Business Class Lounge Reviews

Qantas First Class & Business class seat reviews

Qantas aircraft Seat Maps

Qantas Passenger seat recommendations

PER-MEL-LAX. Was a bit disappointed with the domestic business service on the A330 service from PER-MEL which was a red-eye flight. I thought they would do a drinks service after take off but they did not come through the cabin for about an hour. A380 service to LAX crew were very good, meals and IFE good. LAX-BNE-PER on an older 747-400 with the old interior. However the crew and food were good. Had a big delay in LAX which caused me to miss my connection in Brisbane to Perth and the next flight had no business seats. However I still earned the business points but no refund or anything like that was forthcoming. All in all a good trip and it was at a good price. Qantas business is probably not as good as some of the other carriers but it was good value for money.

SYD-NRT. Upgraded to Business and I was seated in 3K which was in an old First Class Cabin, now used for Business class passengers. It was old and tired and needs a make over, but there was still a feeling of luxury. It was a most enjoyable flight. The staff were attentive and the food was excellent.

My son and I travelled from Perth to Melbourne return. My son has cerebral palsy and is in an electric wheelchair. we got help from the moment we entered the airport with our luggage and booking. Peter needs a hoist to be lifted from his chair to his seat and the eagle lift and the staff who did this were fantastic, with care and safety. We had a good flight with care from the hosts. Qantas have made our flying experiences not only doable but enjoyable and thank you all.

BNE to LAX. I arrived at the airport 3.5 hours before departure. I am two metres tall and thought I may be able to get an aisle seat. No such luck. I later found out that you have to pay extra to buy a seat of your choice. I was cramped when I sat down for the flight and my knees crushed when the passenger in front decided to recline her seat for the duration of the flight. I had to stand for 4.5 hours before arrival getting in the way of those people wanted to use the toilets and then staff at the food preparation area. First and last flight with this company.

MEL-ADL-MEL and MEL-DPO-MEL, flights on time with good crew. DPO-MEL crew were exceptional considering we were in a Q300. Lots of feedback from flight deck is welcomed. Snacks are ok and a welcome addition to the flight. My criticism is that the Qantas lounge in Melbourne needs a refurb. New carpets and new furniture and a good clean as it looks tatty! In my experience Qantas are good airline and my first choice when travelling within Australia.

Melbourne to Sydney in Economy, Premium Economy connection through to Dallas. Staff were great on all sectors but outstanding on Premium Economy leg. On one of the refurbished 747s. Great seats for comfort and space. Boarding in Sydney a little chaotic with passengers banked up and blocking the Premium/Business lane. Check in was easy in Melbourne and bags booked through to Dallas. Overall a great flight and recommend the Premium Economy product.

MEL-LAX. Flight was one time. Staff were professional, warm and friendly. Food good and kept coming throughout the flight. Customer Service Manager was present throughout the flight and in all cabins. I would definitely fly Qantas on future trans pacific journeys.

Flew SYD-PER-SYD over the long weekend. The outgoing flight QF583 was delayed not by Qantas but by the storm for close to an hour on the tarmac. All the time, the captain kept us informed about the situation and the IFE was turned on. Touch screen AVOD. Dinner was served after riding above the storm and arrived at Perth half an hour before midnight. The incoming flight QF566 has an older AVOD non tough screen. Departed on time and dinner served shortly after take off. Crews on both flights were Great even with almost full passenger load.

I flew into Melbourne on a United Airlines flights Chicago-LA-SYD-Melbourne. The flights had been re-booked and re-ticketed by United in Chicago due to missed flights. The next leg of the trip was MEL-PER but it appears that United had not issued a new ticket number for that sector. Having arrived after a very long flight, with a 2 hour connection time but an hour late into Melbourne. Tried online check-in for the Qantas flight but told to see a customer rep. They advised I needed a new ticket number from my travel agent and helped me to not only get the new ticket number added to the Qantas system, but also helped check my luggage in as the check-in was about to close for QF769. I was impressed with the staff on the flight, the plane was a 767 and appeared to be fairly new, with plenty more legroom than United. I enjoyed a very comfortable flight home to Perth.

MEL-SYD-DRW both flights were on time. The B767 was showing its age but it still was a comfortable flight up to SYD. The cabin crew did their job professionally on both flights. I enjoyed the meals on both flights and was given an extra ice cream which was nice.

QF64 Johannesburg to Sydney. Boarding process was chaotic, cramped and hot - all passengers were in a large hall with no clear instructions on where to go. Flight was delayed so air con could be fixed, we took off and air con did not work upper deck extremely hot, lower deck freezing cold - we had to put up with this for 9 hours. Why didn't they turn around and fix it? We diverted to Perth to fix the air con and it was sorted. Inflight entertainment was patchy, sometimes it would work, then not. We were on an old 747 the plane was tired, looked dirty, all in all I felt ripped off.

SYD-AKL-SYD in Business class. Both flights on B737-800. There is a separate check-in area for First/Business class passengers at SYD. Check-in agent was very friendly. Fast-track through immigration and security at SYD provided. Business class lounge was spacious with a reasonable selection of food and beverages. Priority boarding honoured on both flights. IFE was AVOD with a good selection of movies and the ability to start using it from the time you're seated to your arrival at your destination is a huge plus. On- board catering was very good with the outbound flight being better than the return. Cabin crew were excellent on both flights. No fast-track through immigration or customs at AKL unfortunately. There was also a separate check-in area for Business class passengers in AKL with immigration pre-clearance provided in the check-in area itself. Business class lounge in AKL was spacious but no views. Fast-track through immigration and customs in SYD meant getting from the door of the plane to my transport in under 15 minutes. Both flights were on time. Planes were new and clean. Can't comment on luggage delivery as I only had carry-on luggage. Overall, an excellent product which offers good value when tickets are on sale. Highly recommended.

CHC-BNE via SYD. Was able to use some FF points to make the upgrade. Faultless service in every respect. Cabin attendants on both legs most professional and obliging. The new 737-800's were superb, and in my opinion, were quieter and more comfortable than similarly configured A320's.

Flew Sydney to Hong Kong on the A380, close to new plane with no delays. The seats were good for economy and the foot net/rest was a nice touch. Entertainment and food were excellent, accompanied by great staff.

Brisbane-Singapore-London-Singapore-Melbourne. 747 and A380. Delayed 4 hours in Brisbane due to broken air conditioner on old 747, staff in Qantas club did keep us informed of delay. Not much help to those missing connections though. Arm rests can only be raised 3/4 of the way back when the seats are reclined meaning there is absolutely no point in having moveable armrests. Why put the plug for the headphones inside the arm rest where it digs into your leg and you cannot see the points in the dark. No cup holders, nowhere to hang your headphones when you need to get in and out of your seat and the seatback storage net was so tight that it was near impossible to get anything in other than a magazine or smallish book. The amenity kits were appalling. London-Singapore-Melbourne. My seat would not stay upright so the poor lady behind me had to push my seat up during mealtimes and I had to sit forward so as not to lean on the back and send her food in her lap. Considering you are left with your tray in front of you for what feels like an eternity at times it was agony trying to squeeze forward for that length of time. Service was average. We paid over $6600 for 2 economy class seats to London so that we could be eligible for an upgrade with our points. Not a single upgrade on any flight was made available to us so it was a lot of money spent for nothing and then we ended up with the worst seats in economy class. Will be letting our membership go I think and heading over to Star Alliance.

Flew Sydney to Auckland return, both flights operated by Jet Connect. Plane clean in both directions, and seat reasonably comfortable. Food was good by airline standards, and cabin crew were friendly enough. IFE was very good, my only minor gripe was that the angle of the seatback screen was such that there were reflections that affected my ability to see screen clearly, however I have to acknowledge that my significantly short stature was part of the problem. The flight was not the cheapest, though I had to book quite late on and work paid for one of our tickets in any case. Overall I would fly with Qantas on this route again, as I was happy with speed of baggage offloading including an oversize fragile item.

I've experienced only Qantas domestic (several flights). They offer a very good service on A330s: nice cabin, wide choice of films and music (for a domestic flight). On other aircraft the level is much lower: not a problem on short flights, but on longer flights they could improve (i.e. introduce newer aircraft rather than old 767s, which I think they're doing). Sore point the quality of food (when offered), which is generally low.

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