Qantas Airways

✅ Trip Verified | I enjoyed the flight. Check in was easy, as was boarding the aircraft. Departure was on time. Staff were friendly and helpful. It was nice that soft drinks, wine and beer were available. The food was quite tasty, but could have been more substantial. Overall a very good flight.

✅ Trip Verified | My wife and I booked business class on a Qantas flight from Sydney with allocated seats of 3D & 3 F. Thirty minutes before departure I was informed by a rude ground staff member that I had been downgraded to economy and separated from my wife. No apology or offer of refund/compensation was made. My wife subsequently found out that my seat had been given to a junior staff member. I find this an extraordinary way of treating loyal customers (I have been a Qantas Frequent Flyer for more than 30 years ) and clearly is the reason that the Qantas Brand has gone from first in Australia to 41st in the last 5 years.

Not Verified | I will attempt to express my dissatisfaction, disappointment, annoyance, furiously angry, especially being p…d off at Qantas policy on a medical emergency response. My husband had an altercation with a Mercedes SUV on his bicycle and lost. He now has a severe spinal cord injury and we can’t take our original return flight of April 13th. We want/are deferring our return by a month (mid-May). I contacted FlightHub, on-line, who we booked through. They were very helpful, but came back with a message from Qantas. “We do not make fare changes for medical emergencies”. I have medical certificates/documents to back up our claim. The return portion of our air fare is approximately $2250 for both of us. Qantas’ “offer” for compensation is $15 each. Apart from being ridiculous, it’s an insult. We have to start from scratch and book a one way fare each to our long distance destination to the tune of approximately $1700 each. We spend 6 months in Adelaide (October to April) and 6 months in Toronto, Canada (April to October). We have been doing this routine for the past three years, and plan to keep this up for a few more years. We will never fly Qantas again. I am so angry that we are not cancelling our April 13th flight, we are going to be “no shows”. I am not going to give them the opportunity to re-sell my seats. Is this the ‘sprit of Australia’s customer service? There’s no comfort in “We sincerely apologise”!

Not Verified | I'm giving a good review about one of their cabin crew on flight QF517 from Brisbane to Sydney. We were greeted by our purser Kimberly. While we waited for passengers to make their way through the cabin we found out that it was Kimberly's day off and she was working to help out with the back log of flights caused by flooding and flight cancellation from the day before. she was bubbly and happy. After we were seated we continued to observe that she was very helpful and knowledgeable to passengers and staff alike. Happy to fly with Qantas again and again after this experience.

✅ Trip Verified | My children had missed their flight with another airline, that was very dismissive and zero help. So I was a very stressed out mum trying to navigate buying another ticket with any airline that could take them. Qantas was the only helpful airline that answered my stupid questions, calmed me down and walked me through what to do. There were two gentlemen who were extremely helpful, I unfortunately can only remember one of their names, Chris, but thank you so very much. You don't understand how much you helped.

✅ Trip Verified | On 2 April 2024, I (together with my spouse and parents) flew Adelaide to Melbourne and thereafter Melbourne to Singapore. All legs were Qantas Airlines. In Adelaide, I was issued the boarding pass for both legs and the seats were assigned. The staff that attended to us in Adelaide was very friendly and accommodating. In Melbourne, it was a real chaos. At the boarding gate, the staff arrived late and was not able to provide clear instructions to passengers on how they were boarding. The passengers were expected to go down an escalator before going through the boarding gate and due to poor instruction and management, there was safety risks (especially for old people) of being pushed over by anxious passengers. When I arrived at the Business Class queue, the lady at the counter (without looking at my tickets), pointed us to the economy class queue. Well, it did not end there. When asked for clarification, she said that she assumed we were economy class. Thereafter, I was not able to scan my boarding pass which was issued in Adelaide because I was assigned another seat without my permission. The excuse being, the electronic device was not working. I was separated from my spouse. Qantas entertainment can be access through tablet (if the flight device was not working) which I had. Regardless, my seat was taken away (without permission) and given to another passenger which I later found out was the partner of the said flight pilot. To make matters worst, when I left my seat to use the lavatory, the flight attendant poured water into my glass of unfinished wine and there was not an ounce of apology. He made funny and insensitive comments about it. I paid for 4 business class tickets and yet was treated very poorly. Poor service and insensitive staff. Qantas has no class.

✅ Trip Verified | Over the last 18 months I have flown Qantas several time, largely from Sydney to Melbourne and return or Sydney to Brisbane and return. During that time I have experienced a genuine improvement in service, punctuality and professionalism of the crew. My most recent flight Sydney - Melbourne - Sydney was as good as it could ever be. The flights were punctual, the crew were very welcoming and the aircraft was impeccably clean and operational. Crew actively helped passengers to be comfortable by hanging up jackets, helping to arrange luggage and checking to see if more help was required. From Melbourne to Sydney on 18th March I sat in an aisle seat and stood up to let the window passenger access to the aisle for the bathroom. Instantly the steward appeared and offered to hold my glass of water so it did not spill during this process. To do this shows he was proactively looking for ways to assist passengers. That is outstanding service. Food in Business class was excellent and presented with pride and good grace. Food in Economy was also quite good and again served very professionally. The point I really want to make is that over the last two years service has improved to the point of being quite exceptional and the journeys have been pleasant as a result. Just in case you think that might apply only to Business, I can assure you that I have experienced the same warm welcomes and professional approach in Economy. The crew appear genuinely pleased to welcome passengers on board. Well done Qantas - you are back in business!

✅ Trip Verified | The worst cabin crew I have ever had the experience to travel with. Rude, sullen, mean to a fellow passenger behind her back. The seats are tight and lack legroom. Inflight entertainment is sub standard. Maybe they should get some basic ideas from Emirates. Food was below average, served with indifference. All in all a very cattle class airline. I will never travel with them again.

✅ Trip Verified | As the only airline flying direct DFW to SYD, I paid a premium fare well in excess of $8000 for Business Class. Lounge arrangements in DFW prior to flight good and embarkation and initial welcome with a glass of champagne worked efficiently. That was the last process that did. Fair to say the business class configuration in this aircraft is the best I have experienced - excellent storage, easy controls and good touch screen entertainment options. Shortly after takeoff I was asked for my dinner and breakfast orders, duly provided. Not sure why I was asked to select from the three dinner choices on the menu - only one of the choices was available and it was the one that I would least desire. I was not asked whether I wanted a refreshment of any sort at that time and, by observation, nor were any of my neighbours. Almost two hours elapsed before any member of the flight crew came near me. Then it was to deliver my dinner. I asked to see the wine-list because the wines had not been included on the dinner menu, as is the practice with all other major airlines recently flown. The response was that they don't have a wine list - they just serve what is loaded on board. I was advised that I could have red or white - no attempt to explain the characteristics of different available wines - clearly didn't have a clue. I chose to have a Shiraz - the bottle was produced but was from a producer I have never heard of. Hardly a good advertisement for Australian wines on the national carrier. The only available meal was a fillet cooked to order. Medium rare it was not - well done a better description. During the meal there was no crew attention to top up wine or water. Next flight crew contact was when tray was removed. No question of offering an aperitif or coffee. From takeoff to dinner clearance the flight crew appeared more interested in chatting to each other near the galley than serving their customers. After dinner, no attempt by flight crew in my section of business class to assist passengers with getting their bedding set up for the overnight flight. Definitely a self help situation. About an hour before landing I realised that I had not been provided with a landing card. I approached one of the flight crew who stated, somewhat arrogantly as though it ws my fault, "you should have been given one". All in all, this flight was another affirmation that airline customer experiences are largely in the hands of the flight crew. Once again, Qantas was let down by its representatives and, to some degree by the quality of the food and wine presented. My rating is based on the facts as laid out in this review and the fact that, if you pay over $500 per hour for an experience, it should be worth it.

✅ Trip Verified | Brisbane to Townsville. Was given boarding passes for this flight in Venice first flight of journey. Checked in luggage at Qantas. Brisbane connections given new boarding passes very polite check in staff member. This was midday flight took off on time snack a sandwich and drinks. My booking was Gluten free so I had to say and cabin crew went to back and brought me a packet of crisps and apple and small coconut chocolate bar. This is only short flight but this is were Qantas and Emirates gluten free meals / snacks differ. Use to be offered gluten free toasted sandwich not any more . Arrived on time. Had aisle seat near back with empty seat next to me. Feel compared with Emirates meals no comparison. Luggage arrived all the way from Venice.