QANTAS review :  10 January 2008 by R Dingle   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-SIN-FRA Economy. Flight delayed leaving Sydney at the last minute although no mention was made in the First Class lounge - which was a great experience. Got front row of Economy on the two class 747 which provided plenty of legroom after upgrade attempt failed. Staff and service was very impressive. Q snack packs excellent. Arrived in Frankfurt on time, excellent experience overall.

QANTAS review :  10 January 2008 by Ian Higgins   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

2 round trips MEL/SYD with morning outbound, evening return. Printed boarding passes at home. Overall it would be hard to find fault . Staff efficient and friendly, aircraft clean and economy seating quite acceptable. Appropriate catering for the time of day including complimentary wine on evening flights. Compared to flying in the U S domestic, Qantas provides a very high standard of customer service.

QANTAS review :  5 January 2008 by Phillip Brander   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

Brisbane - Los Angeles & Los Angeles - Sydney - Brisbane. QF business class as good as expected, with the bonus of QF offering the First class cabin on some Brisbane - LAX flights. I ended up in 3A which was a first class seat on the way over. Great for business, but slightly out-dated if sold as a first class seat. Service great, food not as good as I expected, but the alcohol flowed freely. The return flight was via Sydney and I was in the downstairs business class zone. Again, service was great, but food particularly average in both presentation and taste. QF lounge used for this flight (American Airlines) was particularly poor with the offering of just 2 vouchers for complementary drinks. The domestic flight Sydney to Brisbane in business was nothing more than what you would expect for a 1:20 flight. The only problem is that the QF transfer area in Sydney gets very busy around 7am in the mornings with many flights arriving at the same time and while there is a business check-in counter, the lines can get very long.

QANTAS review :  4 January 2008 by Anthony Gibbons   (New Zealand)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

SYD-AKL. 767-300 business Class seating was dire. No PTVs (DVD player handed out to pax). Seats were domestic J class seat operating an international flight. When pax in front reclined I might as well have been back in Y Class, having seat back jammed in my face. Only plus were the crew who were apologetic, embarrassed but provided very good service. They admitted this aircraft also used to HKG and to Honolulu, so heaven help you if you are reading this and planning a trip to HKG or HNL. On a positive note, QF has an outstanding new First Class lounge at SYD. Apparently run by Sofitel. Really glad I dined at lounge before flight. I would give the Qantas flights themselves 0 out of 5, except for the great crew and the First class lounge at Sydney, so I'll settle on 2 stars. Avoid transTasman. Sorry QF, but a major disappointment.

QANTAS review :  4 January 2008 by Clive Drake   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

Melbourne-Cairns in domestic Business Class. The plane was almost new 737-800 and left on time. The seat was very comfortable and a very tasty lunch with chilled white wine was served by probably the best in-flight crew I have ever had. Nothing to much trouble. The latest Bourne film was shown as well. Highly recommended.

QANTAS review :  30 December 2007 by B Stewart   (Hong Kong)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

HKG-PER on 23Dec. Dated 767 continues to be used on this route and as a consequence it is difficult to get a good nights sleep. IFE was a joke, however the inflight service was excellent. When the crew are in the right mood the QF inflight experience is world class and this flight was no exception.

QANTAS review :  30 December 2007 by Peter Schweizer   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

BNE-CNS-BNE return economy over Christmas. Decent looking 737-800 on both sectors. Both flights on time. Good and friendly service on the ground and in the air. Leg space minimal but acceptable for these short flights. Cereal and Yoghurt on the morning flight to CNS and pretzels or cookies on the afternoon flight to BNE sufficient. Used mileage for this trip as the offered air fare over Christmas offered by QF, DJ and JQ were just out of this world. QF is my favorite domestic carrier in Australia and they will continue to get my business as long as their fares are in the same ballpark as the others.

QANTAS review :  27 December 2007 by D Parkinen   (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

First

CNS-LAX-SYD First Class. Excellent domestic business class CNS to SYD. Much better than US domestic first class. Smiling, friendly flight attendants on an early 0545 flight. First class lounge in SYD a plus - served a perfect breakfast restaurant style before boarding with very comfortable seating while waiting. The previous flight from LAX to SYD was cancelled due to security reasons, so our flight was delayed over 2 hours awaiting a new clearance. Onboard service immaculate. Very courteous and friendly staff. Full American breakfast was served before landing. IFE had the latest films playing. Duvet service and flat bed.

QANTAS review :  16 December 2007 by Michael Little   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

London - Hong Kong - Melbourne in Business Class. Check in and boarding was slow, but onboard service friendly and professional. Meals pleasant and adequately presented. The flight operated about 40 minutes late, and on the second leg the AVOD system failed and was reduced to a limited number of films shown on a traditional loop.

QANTAS review :  13 December 2007 by M Tay   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-MEL-SYD Ground Service: My original flight from Sydney was cancelled, but I received an SMS to let me know in good time to change flights quite painlessly. I wonder if this was a Frequent Flyer benefit because my colleague travelling on the same flight did not receive an SMS despite both of us registering our mobile numbers with Qantas. Replacement flight was late due to technical issue and needing to find a crew. Online Check-in is good. On board Service: Aging 767-338 both ways, a bit worn, but quite generous leg room. Good crew on both legs. SYD-MEL crew were thrown on at the last minute, coped well. Flight out featured a sandwich for lunch. Flight back had a hot dinner (no choices, however). Overall, not bad for a short flight.

QANTAS review :  10 December 2007 by Dickson Cheung   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

LAX SYD on a 90% full flight. Arrived at T4 in LAX 3.5 hours before departure, to find myself the only passenger in the queue to check in. Once on board, no drink offered until supper was served. Service very polite & friendly. Same scheduled routine by cabin crew, one round after another. IFE box blocked most of space for feet beneath seat. Still able to sleep for a few hours into the flight. Overnight transpacific flight. Food nothing spectacular, service professional & personal. Used frequent flyer points, so value for money. However, given the massive amount of points needed to redeem flight, doubt if worth being a loyal passenger.

QANTAS review :  9 December 2007 by T Dale   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

SYD-SIN-FRA. Business Class. Upper Deck. Sydney-Singapore leg was unremarkable. Food OK without being great. Cabin crew competent but not especially friendly. Didn't get offered a drink until an hour after takeoff. IFE not working despite several reboot attempts. Singapore-Frankfurt leg same problems with IFE. Cabin crew much friendlier, happy to help with food requests during wee small hours. The flight was an hour and a half late so plenty of passengers were worried about onward connections in Europe. There was extensive advice provided over the PA before landing on all connections, including rebookings.

QANTAS review :  4 December 2007 by T Patching   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

MEL-SYD-MEL - Both flights delayed half an hour due to late arrival of inbound aircraft. B767-300 both sectors and leg room surprisingly good. Check in at Melbourne was a bit all over the shop with a distinct lack of ground staff to direct passengers. I was surprised on check in at Sydney to find that as I had used the online check in (which is fast and easy to use) I could jump to the front of the queue - it would have been nice to know this in Melbourne. Lunch served on first leg - bland chicken pannini and apple. Breakfast on the return - cereal, juice, yoghurt, fruit scone. Obviously gone are the days of hot meals on Qantas flights (especially short flights). Crew friendly but not over the top. Value for money only because the flights were on special, otherwise I would have flown Virgin Blue.

QANTAS review :  4 December 2007 by E Ozen   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-LAX-JFK Economy Class. Check in quick if not friendly, crew were friendly, but a bit scarce, seems Qantas has decreased the numbers of staff in economy as they appeared stretched. LAX a shambles, they lost our baby stroller, and forget about trying to contact Qantas in the USA for any sort of assistance. No-one on the ground, either at LAX or JFK appeared to know exactly what the procedure was. Told to make enquiry at NY, but then in NY was told that I needed to speak with people when first noticed stroller missing - LAX. Back in SYD situation only got worse, took months for QANTAS to make a decision, originally suggesting we were lying as we did not have proof the stroller was checked in (we were told to hand it to ground crew just before boarding plane and it would then be stored in the hold for us to pick up as soon as we got off), then eventually they agreed to pay us a fraction of what the thing cost. Were informed Qantas was a business and needed to seek to limit its liability - really not worth chasing them any further and I think they rely on this. It is a problem that others we have spoken to have had. In summary, really great crew in- flight, not so good on the ground, and terrible in the event you need any support or to deal with a problem.

QANTAS review :  28 November 2007 by Alex Wade   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

First

LHR-BKK-LHR. Well sized seat, although not particularly private and in need of an update. Good menu, with fair choice. Superb wine list with varied selection. Crew made it though. Efficient and full of enthusiasm in their product - and especially the food and wine. Really wanted you to enjoy it! I managed to get some sleep but it didn't feel 'luxurious' enough for a First Class product. Use of the BA spa at LHR was an excellent start to journey. The Elemis chair is very relaxing. The small First class lounge in Bangkok is superb, with an excellent selection of wine, champagne and canapes.

QANTAS review :  27 November 2007 by Roger Stone   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

BNE-SYD-DUB-SYD-CBR-BNE on a combination of Qantas and Qantaslink. Mixed feelings about all these flights, mainly because of poor check-in capabilities at Brisbane (no idea what is going-on at Qantas Brisbane Domestic these days - I overheard a check-in person asking another what 'J' Class could possibly mean. I wondered what training some staff get these days!). Anyway, in-flight service on all legs was excellent and seating on either the 767-300 and Dash 8s of various marques was good. Very annoying loud music on the PA system before take-off on the final CBR-BNE Dash 8-400 and had to make a complaint to the FA about this. Why do airlines in Australia seem to persist in this annoying aspect?

QANTAS review :  23 November 2007 by M Edwards   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

CNS-DRW. Check in at Cairns for this flight was swift. The flight boarded, took off and arrived at destination on time - almost Swiss precision. Flight attendants professional and efficient throughout the flight. There were 2 bar services as well as a meal. The only issue I had with this flight was the cost - 345 AUD for a 2.5 hour flight. We have been paying 180 - 200 AUD for similar length flights with Virgin Blue and QANTAS where there is competition on the route. Unfortunately, QANTAS currently have a monopoly on this route so will continue to charge what they please.

QANTAS review :  19 November 2007 by Marshall Davies   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

MEL-NRT-MEL in Economy. MEL-NRT flight was 2.5 hours late departing (maintenance & cleaning issues) following a non-announced gate change. One of the 2 main courses had run out by the time the single trolley on the port side of the aircraft reached us - but kudos for staff in obtaining meals from Business Class for several passengers who didn't want fish. My wife's entertainment unit failed after lunch & was not fixed by restarting. Fortunately, a number of the centre rows were empty, although it took 2 changes of seat to find a unit that was working properly. Flight back from NRT departed on time but we were diverted to Adelaide due to fog in Melbourne. Sat on the Adelaide tarmac for an hour before finally arriving back in Melbourne about 3 hours behind schedule. Through Immigration in 3 minutes but waited 30 minutes for our bags 'due to the unscheduled arrival of the aircraft'. Quite good service from all Qantas staff but the Economy class food in both directions was mediocre. Seating was reasonably comfortable on the airbus but only limited seat recline. Screens for entertainment seemed small compared with my memory of those on Malaysia Airlines. In summary, apart from the excellent service by Qantas staff, the flights were memorable for the wrong reasons

QANTAS review :  18 November 2007 by K Khiran   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

First

SYD-SIN return. Quick dedicated check-in at SYD and SIN but no personal escort/valet as per Thai at BKK. New fast track immigration and security at SYD a welcome service improvement. New First lounge at SYD a pleasure but need to book in advance any spa services. Both flights on time and service generally good. However, on the return flight cabin staff seems to give over the top attention to one particular female passenger (not sure whether she was famous) and the chief purser, whilst friendly, was a bit condescending. Food onboard OK but getting a bit bored with Neil Perry cuisine and QF really needs to look what its other competitors are offering. Champagne and wine selections excellent. Inflight amenities good but turn down duvet service was not offered. Flat bed seat, whilst currently the best way to fly on QF, is starting to get outdated - narrow width and TV screen which is smaller than QF business class. Whilst new facilities are being planned for the A380 QF should really start to update their first seats on the 747-400. Luggage arrived first at SIN but one of the last at SYD and at SYD new customs fast track lane was closed (on ground staff was apologetic) though airport was busy as usual! Would give 4.5 star rating if available.

QANTAS review :  14 November 2007 by Pat Grillas   (Canada)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

LAX-SYD-CNS-SYD-HNL-YYZ. Expected a higher quality service with more enthusiastic cabin crew. Unfortunately, all four flights I experienced were consistent in that manner. I also expected better than average seat pitch in economy class on the long-haul flights. I was fortunate enough not to have anyone seated beside me on the B747-400 and the B767-300 which compensated somewhat for the seat pitch.