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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports



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Qantas Airways Customer review :  2 January 2014 by B Bohlen    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BNE to MEL in December and back again. I realise Qantas is struggling against fierce competition. But it is keeping up. The aircraft's are now a bit old and really should be replaced. The food on both flights was acceptable although nothing to write home about. The IFE is still out of the 70s, with monitors hanging from the bulkhead every few seats. The shows on a 2-hour flight are 2nd rate. Cabin staff on both flights was helpful and friendly. Seating on the 767s was adequate for a short-haul flight. Despite the shortfalls, I still (at this stage) prefer to fly Qantas on domestic flights. International flights, not so sure.



Qantas Airways Customer review :  2 January 2014 by R Young    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-SYD in Business Class in 747 400. The flight was overbooked and my wife and I were unable to be seated together despite having had confirmed our seats upstairs twice in advance. The crew did not see it as their role to assist, we were told by the cabin crew member in our section, that we were "lucky to be on board as they had sent people home". No special meal for me was loaded for which the initial response was "were you always in this class?". Was served lettuce and melon slices and the vegetarian meal which I ate some of but left most of it alone. It did taste good however. Wine was pretty good, service was generally poor and dismissive other than by the Inflight Service Director who was very professional and apologetic. Had an omelette for breakfast which was cold and was told that if I wanted to be sure to get a warm one to get up earlier as the oven doors get opened and closed a lot and so it was heard to keep food hot. In all it was as if the crew didn't want us on board. It was a very disappointing flight.



Qantas Airways Customer review :  2 January 2014 by R Mortara    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SYD on an A380. Departure delayed due to an ill passenger having to be off loaded but the cockpit crew kept everyone informed of the situation. Seats are not the newest design but the airline supplies a duvet too fit over the cushions as well as pyjamas which really aid sleeping. The crew were very friendly and efficient making the trip all the more enjoyable. For example they got some balsamic vinegar for me as I could not use the dressing provided. My main gripe is about the food. The salad is just a few leaves and the main course I had amounted to a fancy Panini sandwich. Nice as it was, it did not fit the business class image. Nor did breakfast, which was a choice of either fruit, one cinnamon cake or a spinach/cheese tart. Rather poor given you often get more in economy class on some routes. Baggage delivery at Sydney was quick which was good. All in all not bad for a first experience of Qantas but I think they really need to look at improving the food offerings on long haul judging by this flight.



Qantas Airways Customer review :  31 December 2013 by Les White    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Qantas 737-800 from SYD to ADL on 26th December 2013. Managed to snare the exit row aisle seat as being 6 ft 6 the economy seats are a bit of a squeeze for us men with a fuller figure! Walked into SYD airport and it was like a ghost town. I originally had an exit window but it's useless to me as I have to stoop down to see out of the thing anyway. A lady took my seat at the gate for which she was very grateful. This was my first time having a gluten free meal and it will be the last time on any flight, 3 bits of boiled chicken and some chick peas and some soggy lettuce, it was only eclipsed by the fact the rest of the people who eat normal food were eating something easily worse. .I did request a cup of tea and it did come promptly so that was pleasing. Landing in Adelaide nice view of the city coming in, terrible landing.



Qantas Airways Customer review :  30 December 2013 by Simon Vickers    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF926, Cairns to Sydney. As usual the flight was good, plenty of room, clean tidy cabin and fairly well on time, however the food on internal flights this year has been rubbish.



Qantas Airways Customer review :  30 December 2013 by Paul Williss    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cairns - Darwin. Christmas night flight to Darwin on Boeing 717. Last flight out of a Cairns at 8.40pm, Qantas Club empty after we arrived a bit after 6pm. Nice food in club, nice wine and pleasant staff. Flight left early, only 50 people on board. Nice dinner served - chicken pasta bake, complimentary wine. Flight crew were very nice and flight arrived early into Darwin. No entertainment on these planes, but everyone has I-Pads don't they.



Qantas Airways Customer review :  30 December 2013 by Paul Williss    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Darwin-Cairns. QantasLink to Cairns on dinner flight on Boeing 717. These planes are quite comfortable with more legroom than 737-800's. While service was good, it was also a bit slack in parts. Plane was full (125 pax), dinner was served, but no drink service. Dinner would have been nice if not overcooked. Dried pasta and limp bok choy with chicken. We were told drinks would be served after dinner after we buzzed flight attendants asking for a wine. That is fine, though a bit annoying, but the flight crew took their time in serving as they fussed over some baby. Overall, flight fine, but it would be good if Qantas could maintain an equal standard on all it's domestic flights. If it has the flying kangaroo on it's tail, then I expect the same service anywhere in Australia.



Qantas Airways Customer review :  30 December 2013 by Daryl Hannant    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Hong Kong-Melbourne, QF29, 23/12/2013 and QF30, 27/12/2013, Business class. Check-in MEL: Staff great. No problems at all. Had checked in online so that made it even easier. Business Class Lounge MEL: Staff not so perfect. No energy. Did not seem to be a happy bunch. No cups at tea/coffee station, tables not cleaned, whole place messy. Some customers doing the work of staff to help other customers out. Flight MEL-HKG: Flight attendants were excellent. Could not ask for better service. Food not the best. Too cold. Check-in HKG: Same as for MEL. Great service. Business Class Lounge HKG: Cleaner and tidier than MEL but staff just the same. Cleaned up those tables around the food/drink counters but not keen to go to the people sitting further away. Flight HKG-MEL: Flight attendants excellent yet again. Service top quality. Food much better. Uniforms. Not sure what to say. Very dark. Did not go with the happy, pleasant outlook put forward by those wearing them. Business Class Cabin. Seats are dark and dull. Cabin needs some color/cheering up. Overall: Staff at check-in and on flights were fantastic. Business Class lounges and cabin/seats are average. Food could be better.



Qantas Airways Customer review :  29 December 2013 by Shaun Gardner    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy flight from London to Auckland return. At 6ft 3" I have nothing good to say. Far too many seats crammed into the A380. Seats are far too thin and uncomfortable, allowing the seats to recline is valid except for when the person in from ends up on my lap! Food is of a poor standard and not enough based on length of trip.



Qantas Airways Customer review :  29 December 2013 by J Tinning    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Dubai (return) in December 2013 onboard the A380. A wonderful flight, brilliant crew and catering was good too. Punctual and comfortable onboard. Blankets, pillows and headsets provided. Brilliant IFE. Great first experience with Qantas!



Qantas Airways Customer review :  29 December 2013 by Mark Barbeliuk    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SYD on an antique 767. The new slimline seats are ok but pitch is woeful. iPad IFE clumsy but adequate content. As for food, the cookie, which was the full extent of a snack, was awful. A full service airline? When VA introduce meals on all flights in 2014 Qantas is going to struggle. Qantas staff are either exceptional or truly awful, never a happy middle ground. On this flight they were generally snooty. One FA was even chewing gum for half the flight! Inflight magazine was tattered with pages torn out. I checked the magazine in the adjoining seats and they too were in poor condition. To add insult to injury the seat I selected on line was not given to me.



Qantas Airways Customer review :  29 December 2013 by A McNicol    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF81, SYD-SIN on a full A330. On time from Sydney early into Singapore. Service the usual Qantas blend of informal but professional attention. All in all a consistent product that met my expectations.



Qantas Airways Customer review :  25 December 2013 by J Morgan    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SYD-JFK (via LAX)-LAX-SYD-MEL. All flights were pleasant, especially those on the A380 and refurbished 747. The older 747 looked a little dated and the entertainment was not as good on the sector using that aircraft. Flights were generally punctual. Food was reasonably good on all flights and drinks were offered relatively often. Flight attendants were for the most part friendly. The entertainment system is very good on the A380 and refurbished 747, but continually freezes on the older 747s. Had a wide variety of movies, television shows and documentaries. Plenty of leg room on all flights. Would definitely fly Qantas again.



Qantas Airways Customer review :  25 December 2013 by Craig Willis    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SYD, A330 aircraft in reasonable condition. Seated 1A and was greeted with an offer of juice or water and a morning newspaper. Flight left on time and after take-off breakfast was served with the option of French toast or Muesli. Service was excellent and crew were very pleasant. Landed in Sydney 10 mins early and baggage delivery was prompt. One thing of note was that one of the flight attendants was exceptional and I am not sure if Qantas have anywhere on their website to praise their staff? Anyway it was a very good flight but the aircraft appeared "tired".



Qantas Airways Customer review :  25 December 2013 by R Read    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF668, PER-ADL, 24/12/13. Surprisingly was the best price when booked 6 months previous. Old looking interior in 737-800, had seen better days, no personal entertainment options only a small screen that shorter people cannot see if more than 3 rows away. Staff were friendly enough, food was average with soggy muffins and undercooked scrambled eggs, legroom was equivalent to a low cost airline seat. Very fast and hard landing in Adelaide with hard braking sending everyone forward in their seats and overhead baggage down the compartments.



Qantas Airways Customer review :  23 December 2013 by R Damien    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney-Los Angeles-Sydney, on QF11 and QF12 in December. Both flights left on time and the comfort of the A380 with better entertainment, foot nest and snack bars made the journey better. All flight attendants served with warmth and often came around to offer either food or drinks.



Qantas Airways Customer review :  23 December 2013 by Murray Groves    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class on QF 8 Dallas to Brisbane departing US on 11th December. The refurbish on the 747 is great. My partner and I were seated on the upper deck in the first row. A very private and quite place to be sitting. Service from seasoned flight crew was faultless as was IFE, food and beverages. The breakfast service was fantastic and a well made latte by flight crew went down well. We both slept for 11 hours each making the 16 hour flight seem much quicker. The limo service was also faultless.





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