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QANTAS AIRWAYS customer review :  8 November 2009 by Ron West   (Australia)

SIN-MEL. I am 194cm and learnt a lesson in shoe-horning my legs under the seat in front of me, and in patience. True, I could have paid extra for an exit row seat, but that would have meant an extra 15% or so on my fare, that's if an exit row seat were available. The 31" seat pitch is the deal breaker with Qantas for me - there are other, and better, choices for leg room. Having said that, there were many good aspects about this very full flight - the cabin crew were exemplary - friendly, cheerful, making frequent runs through the cabin, always quick to respond - fabulous service. I also liked the courteous and assertive way they asked pax to put their seat backs upright for meal service - not everyone does. Dinner was fine, fruit during the night was bananas (a first for me - it's always been apples), the miniscule breakfast was a surprise, but probably reasonable - it's only a 7 hour flight. IFE worked just fine.

QANTAS AIRWAYS customer review :  3 November 2009 by M Clarke   (Australia)

LAX-SYD A380. The premium economy product is worth the extra money. Nice touches of champagne on boarding, meals on china and table cloth, although meals somewhat small. Cabin crew wonderful - seemed to enjoy their job. A380 Premium economy upstairs and is quiet. The extra legroom is a plus and makes sleep much easier. Entertainment system excellent. Only gripe would be that your luggage does not receive a priority sticker and took ages to come off the aircraft.

QANTAS AIRWAYS customer review :  3 November 2009 by H Stewart   (UK)

LHR-SYD-LHR Business class. Excellent value at a shade under £2000 booked when airlines were at their most price-aggressive. Out on 747 with angled bed. Cabin crew were attentive and there seemed to be more per passenger than other long-haul business class carriers. Dinner was as close as I have ever seen to restaurant-style dining given the constraints of an aircraft. Lounge at SYD was good - less food & drink variety than BA lounges but better quality. Return on A380 - first experience of this. Good initial impression but after take-off the only noticeable difference to being on the lower deck of a 747 was the flat seat. Pod proved to be narrow for sleeping and overall not as relaxing as I had expected, but same excellent food & service.

QANTAS AIRWAYS customer review :  29 October 2009 by J Andrews   (Australia)

SYD-MEL business class, a particularly underwhelming experience. The business class cabin on board the 767 was full, the result of passengers transferred from an earlier cancelled flight. The attendants seemed to have very little interest in making us welcome. When the meal service came through, those at the rear of the business class cabin were left with only one meal option - the flight attendant told me this was a result of the sector being under-catered. No apology was given. Is it worth paying $600+ for the sector? Not on your life!

QANTAS AIRWAYS customer review :  29 October 2009 by S Gibson   (Australia)

LHR-MEL via HKG on B747-400 premium economy. Boarding on time and efficient. Very good service and quality of food outstanding for economy. While cabin was full, the extra leg room and extra staff make this rather long journey more tolerable. No delays. Quite impressed and would fly again in this class, if price is competitive.

QANTAS AIRWAYS customer review :  28 October 2009 by R Wright   (Australia)

MEL-SYD on 737-800. Good service. Seating feels a little old but comfortable. Nice chicken and corn soup as a main but the chocolate mint cake was way too sweet. Original booked flight cancelled at short notice by airline.

QANTAS AIRWAYS customer review :  28 October 2009 by Tony Locantro   (Australia)

Business class SYD-PER 767-300ER. Boarding chaotic regardless of class. Cabin staff are not going to break out in star jumps or tell Dad jokes and they don't pretend to be any different. The planes are getting on. Staff professional, food excellent. Will fly again if cost competitive and an upgrade is available.

QANTAS AIRWAYS customer review :  26 October 2009 by J Aaron   (USA)

MEL-CNS-SYD, slight delays on both ends. Service was excellent aboard, a quick flight duration but a full meal was served. Food tasty. Vegetarian meals good. Portions were small, but who can complain with a meal served on this short of a route? The airfare was the same as Virgin Blue, but meals and baggage were included. One negative: we could not reserve seats ahead of time and were separated on our outbound.

QANTAS AIRWAYS customer review :  19 October 2009 by L Ridhalgh   (Australia)

SYD-HKG on A330. My partner and I used QFF points and were upgraded to Business on our recent trip. The express ticket through Customs was a positive. Onboard the staff were very friendly and helpful (probably helped by the cabin being half full). Although once into the flight the staff seemed to disappear. We asked for a tea and a sandwich and it seamed like the greatest inconvenience in the world for the FA. The seats are fantastic, and I found them most comfortable in the almost flat position. Overall I would not pay for business on a QF day flight as Premium economy offers basically the same food without a lie flat seat.

QANTAS AIRWAYS customer review :  18 October 2009 by Laurie Hayes   (Australia)

SYD-SIN A380 - an evolution rather than a revolution but for economy, a good step forward (or probably more correctly, reclaiming what economy was like 25 years ago). Seats a bit wider, reclining with a "cradle" action that gives you a bit more knee room; the IFE box is thinner, regaining the foot space lost when IFE was introduced on 747s. Meals and service were top class for economy, with the snack stations containing drinks, fresh fruit and biscuits a nice extra for economy on Qantas. IFE is one area of revolution - a generation beyond anything I have seen in economy before including ability to watch takeoff from camera mounted in tail. Overall, whilst economy is still economy, it will be hard to go back to a 747 once you have experienced an A380 flight.

QANTAS AIRWAYS customer review :  15 October 2009 by C Belton   (UK)

LHR-SIN-SYD. Staff on LHR-SIN sector amateurish and not particularly warm in their approach: service much better ex SIN. Underwhelmed by A380 experience don't think it lives up to the hype on the Qantas website. Ground service at SYD for connecting flight to NZ appalling.

QANTAS AIRWAYS customer review :  14 October 2009 by Mark Keohane   (UK)

LHR-SYD-LHR A380 Premium Economy. Staff excellent on three of the four legs, we were addressed by name on several occasions by genuine, smiling crew. On SYD-SIN the Customer Services Managerwalked around and met everyone in the cabin and thanked us for flying with Qantas. Food was ordinary in truth, though nicely served on linen, china, etc. Good wine, including after dinner port (liquers also offered). Cabin crew largely very attentive and helpful. Sandwiches available between set mealtimes or instead of meals, which came in handy on one occasion. IFE excellent, on-demand, touch screen, and a ton of choice. Part of my anti-jetlag plan on the return journey was to stay awake for as long as possible and the IFE really helped me to do this! Bit of a nuisance that you can't watch the take-off and landing viewed from the Skycam in the tail because the screen has to be stowed in the armrest. Pre-flight access to website and on-line check in all very efficient and helpful. Luggage all turned up promptly (especially on arrival at SYD). Overall a pretty good experience and one I'd be happy to repeat.

QANTAS AIRWAYS customer review :  10 October 2009 by Philip Loveder   (Australia)

ADL-PVG-ADL. Despite our luggage not making the transit from our connecting domestic flight in Sydney (happens all too often at this airport), I found Qantas business class to be reasonable. Meals tasty, staff cheerful (though they tend to get noisy and boisterous in the galley when you are trying to sleep) and AVOD service good. However, the seats in the upright position are less comfortable than economy (hard and unyielding) and the amenities pack is very disappointing compared to the promotional material on their website. They have a cheek! Business class with this airline is very pricey, so they need to be top notch - and they aren't there yet.

QANTAS AIRWAYS customer review :  10 October 2009 by R Dupreez   (Australia)

SYD-JNB-SYD, on 747-400. AVOD has good selection of entertainment, efficient, friendly crew, surprisingly good vegetarian meal option.