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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports



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Qantas Airways Customer review :  31 January 2014 by F Dafono    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We booked our holiday with Qantas, to fly from London-Sydney-Fiji-Sydney-London. The journey from London through Dubai to Sydney was superb. Excellent service provided by the ground and inflight crew. Flight attendants were generally friendly and helpful. Food for kids and adults alike was delicious and portions were just right. We enjoyed the return trip from Sydney to London via Dubai. Unfortunately the Sydney-Fiji-Sydney route was a disaster, it was operated by Fiji Airways. I hope Qantas will use one of its own fleet to service the Sydney-Fiji route and back. Anyway, Qantas exceeded our expectations as a family.



Qantas Airways Customer review :  31 January 2014 by Tony Hall    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SCL, business class 747 with new seating arrangement with seats designed for the A380. Had an emergency exit row window seat upstairs which seemed to me to be the best on the aircraft. Ample storage space around the seat. The only drawbacks of the new layout are that you need to climb over your neighbour to get out at night from the other window seats and the overall metallic grey colour scheme is decidedly dismal and depressing. The flight was punctual and the cabin service of a very high standard indeed. Lunch was excellent with even a desert wine available. An excellent flight overall.



Qantas Airways Customer review :  31 January 2014 by Tony Hall    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-BNE. Seats were large but seat pitch was very small. The business cabin was like Qantas domestic even though this was a 3.5 hr international flight. Breakfast was adequate but nothing special. IFE though was good and cabin service was of a high standard. Qantas lounge at Auckland was fine especially the showers.



Qantas Airways Customer review :  31 January 2014 by A Thompson    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled DRW-SYD, 16/1/14. It was our daughter's birthday so we upgraded our economy seats (row 4 - what a mistake) to business with hard earned FF points. Refurbed seats - mine would not work at all, daughter's worked after assistance. I could've moved but I wanted to sit with my husband. FAs were pretty good, reasonably attentive but our kids were asleep when breakfast was served and when they did awake they were not offered anything, not even a water or juice. Our breakfast was appalling. I am gluten free but instead of getting GF bread I was given rice cakes! Cold eggs, cold beans, cold tomatoes. No bacon, no sausage. No fruit, no yoghurt. Overall the trip was bad, we were really disappointed.



Qantas Airways Customer review :  30 January 2014 by S Koffman    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-MNL-SYD on QF19/20 in Business. QF19 is a day flight and although it's around 8 hours, no PJs are offered in case you want to have a sleep. Crew were friendly and efficient and with a little prodding provided me a set of PJs (albeit XL). Food was surprisingly good - had the linguine with sardines and tomato. Flight departed on time and arrived slightly early - almost a first for Qantas. The return flight is a nasty overnighter, departing around 7.20pm local time and arriving around 6.30am to Sydney. Sleep is very uncomfortable on the older angled beds (Airbus A330) so only dozed for around 2 hours. Again the food offering was good but the airline is definitely penny pinching offering only a 'supper' (instead of full dinner) and a 'cafe style' breakfast rather than the previous a la carte service. Crew were outstandingly friendly and efficient - a real credit to the airline in this instance. Qantas IFE is still amongst the best in the skies in terms of choice , although my screen did crackle a little on both legs (seat 3K). The sooner Qantas buys the new planes (eg B787) the better - the older A330s with the old business class simply don't compete with the other major carriers. A refurb is due later this year but it's too slow given the current offering by competitors.



Qantas Airways Customer review :  29 January 2014 by I du Plooy    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew to Japan on QF21 on 18 January on a 747 and returned on 25 January on flight QF26, an A330, both legs in Business. I had seat 1C going there and 2C on the return journey. The seats are very uncomfortable for Business these days. They are very angled and with the bulkhead directly in front of me on the trip there, and the seat pod on the way back, the seating felt very claustrophobic. The fact that Qantas still does not have all aisle access seats in 2014 is beyond me, and in both directions kept being woken up by my neighbour clambering over me during the night. On QF 21 I ha the crew going into the storage cupboard all night and banging the door shut, again disturbing my sleep. The food now supplied in Qantas business is pitiful. I think the Asian and Middle Eastern airlines serve a better meal in their Economy cabin than Qantas does in its Business cabin. Furthermore they have done away with the refreshment hot towels. On both legs, towels were offered only once and that was just before landing in Sydney, nothing on the flight to Narita! The crew on the flight to Narita would have preferred to be anywhere else, except on that flight. The crew on the return flight were better but cannot be compared to the Middle eastern airlines crew for attitude and service. I am a Platinum member of Qantas but will not fly them again on an international flight on an aircraft operated by them. The cost cutting is very evident in the services provided to their Customers. As other airlines lift their game with service offerings, Qantas are cutting theirs?



Qantas Airways Customer review :  29 January 2014 by S Walker    (Bangladesh)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Living in Asia, there are not a lot of route choices with Qantas, especially as they have recently withdrawn a lot of their Asian flights and/or downgraded from 747 and A380 to A330 aircraft. However, as I am still a Qantas Gold member, I decided to remain loyal and travel back to Brisbane (via Sydney) from Bangkok. This flight used to have Premium Economy but since the introduction of the 330 aircraft, there is only Business or Economy, and so because of the exorbitant price for Business Class ($3,920), I chose to travel Economy. The seats were incredibly uncomfortable, with a ridiculously small amount of leg room (I am only 178cm, so I have no idea how a tall person would cope). The seat fabric and carpet was very worn and faded, and stained, and the entertainment system only worked for the first 2 hours of my return trip. The food was terrible, but thankfully the wine was good. However, by far the worst issue is the FA's, most of them have obviously been in their jobs way too long, and no longer seem to enjoy what they do, and show it through their couldn't care less attitude and lack of attentiveness to their customers. I am now thinking about taking my loyalty to Malaysia, Thai or Cathay Pacific, all of which are far better and less expensive than Qantas.



Qantas Airways Customer review :  28 January 2014 by M Lau    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PER, 25/01/2014. Quick and efficient check in at Qantas domestic Sydney. Friendly ground staff. Cabin crews were friendly and approachable despite a full flight. The food was beyond expectation for 4 hours journey. An iPad for every passenger as IFE. Really worth the money! Very impressed!



Qantas Airways Customer review :  28 January 2014 by K Peterson    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SIN, Business Class on A330-300. A pleasant flight with good food and wine onboard. The cabin was full so there was quite a delay serving drinks initially and the staff seemed overworked for most of the flight - an extra staff member seemed to be needed. Cabin was clean and seat was comfortable. Flight departed and arrived on time. Overall, a good flight using FF points though I do not think the experience would justify paying in cash.



Qantas Airways Customer review :  28 January 2014 by G Dimond    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We took QF 051 from Brisbane to Singapore on December 11 2013. Flight and crew exceeded our expectations. This was the first flight on a trip to Europe on which we flew many different airlines including Swiss, BA and Cathay Pacific. Qantas was by far a better airline in all aspects especially the seating and crew. Food was excellent and the water bottles provided were well received. Top marks and we will fly Qantas again for sure.



Qantas Airways Customer review :  28 January 2014 by K Hogan    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF111, PER-AKL economy (5hrs-tailwind record), upgrade to business for return journey QF112 (7hrs). After many years flying Qantas, mainly domestic, I have to say this flight was my best ever. Husband does not like overbearing cabin staff - this crew were so relaxed, friendly and genuine. Business meal was particularly appetising and enjoyable. Left on time both ways and left us feeling very satisfied. Keep it up Qantas!



Qantas Airways Customer review :  24 January 2014 by D Strassberg    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF415, SYD-MEL, A330-200, Y class. This plane continues onto PER and is a great choice to fly SYD-MEL. With VOD Inflight entertainment back of seat, nicer cabin interiors and the new catering in economy is tastier, healthier and defiantly eatable. The crew where very friendly and chatty as they had just started their day and would continue on to Perth. Pleasant trip down to MEL. Return was fine, just an old 767-338 with Q ipads (not working). The A330 is much better choice on this sector.



Qantas Airways Customer review :  24 January 2014 by Moore John    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 8, DFW-SYD via BNE 19 Jan. Speedy check-in at DFW in a deserted Terminal D. Lounge was packed with Club members even-so adequate seating was available as this lounge meanders through a number of connected rooms, only gripe was lack of restrooms. 747-400 upper deck seats 16JK (a good choice as the area to the left of these seats is crew rest area so noise from the galley behind is minimal and the lavatory is at the front of the cabin) in the new configuration. Friendly seasoned flight attendants immediately made us feel welcome home after a five week RTW holiday going "the extra mile" throughout the 15.5 hour flight. Drinks on boarding and full dinner service after take off with the option of 'small plates' throughout the night and hot breakfast as desired prior to the descent. I managed a good seven hours sleep although a fractious toddler did disturb others. Baggage was on the carousel shortly after clearing passport control. Once again a great QF experience and exceptional value.



Qantas Airways Customer review :  24 January 2014 by D Palmieri    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DXB-LHR, QF1 on A380. Qantas have really nailed this product. A private cabin with a dedicated crew, seats are more roomy than economy (2/3/2), better pitch and meals are of a high standard. Used the pre-ordering system 'Q-Eat' for the first time. A good initiative from Qantas, an extra section for each meal not available on board. Beverages are excellent and the option of freshly toasted sandwiches on demand. Fantastic for the late night munchies. Travelling with two small children we were able to arrive in LHR refreshed and ready to start our holiday after nearly 24 hours of travelling. Great flight.



Qantas Airways Customer review :  23 January 2014 by B Foote    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-ADL. Older style 737-800 (without personal IFE), however the cabin looked quite new and clean. The crew were very professional and polite (the new uniform adds to this professional appearance). Excellent service - full service lunch with Yakitori chicken, beer/wine and coffee/tea service. Departed ahead of schedule. I've flown VA and JQ recently and Qantas clearly stands out as the winner in terms of on time performance and overall service. Recommended.



Qantas Airways Customer review :  23 January 2014 by M Wam    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Singapore - Sydney (QF 82) in Dec. We had not flown Qantas for many years however we were unable to get a flight on our usual carrier (SIA). We felt like we were on a budget airline - the service (which started off by flogging duty-free), the food, the screen. There were babies/toddlers who screamed all the way. We used to always fly Qantas about 15-20 yrs ago, I was even a Qantas Club member and racked up 500,000 pts. I was very loyal - I thought I was on a different airline on this last flight.



Qantas Airways Customer review :  20 January 2014 by Michael Little    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Canberra and return in B737s. Very smooth check-ins at the kiosks and bag drops. On both legs the planes operated on time, or a little early. The cabin interiors were a bit tired and the seats a bit tight, but the in- flight service was friendly and the snacks served were fine. Wine and beer were available on the late afternoon flight from Canberra. I travelled using Emirates Miles. I could not check-on online on either the Qantas or Emirates websites. The seats I had chosen when booking on the Emirates website were not honoured by Qantas.



Qantas Airways Customer review :  20 January 2014 by J Busworth    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OOL-SYD, QF865, Jan 14 2014. Check in was seamless and very speedy with very good staff. Qantas Club at Coolangatta Gold Coast is not as good as Sydney but was still quite good. Boarding started 30 mins before flight and was, like check in, very speedy. Cabin Crew very courteous and attentive. IFE was old drop down screens with QEntertainment but the News and Double Episode of Modern Family was quite enjoyable. Also the 12 radio stations were entertaining during take off and landing. Food was a dinner of penne with cream of pumpkin sauce and chicken which was good and it came with a small chocolate and water. Soft drink or wine were also offered. However no beer. Qantas T3 in Sydney was good and arriving from Gate 8 seems to be my lucky charm. As usual my luggage was the very first bag onto the carousel. Taxi line was short and was in a Taxi in less than 5 minutes.



Qantas Airways Customer review :  20 January 2014 by Roger Stone    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-MEL-BNE in mixture of economy out and business back. As is often noted in these columns, if you get a good Qantas cabin crew they are the world's best. The FAs in business were superb and extremely professional. Lunch, service, and wines excellent. Only downside on this trip was that the business lounge in Brisbane (used for business class and platinum members) was closed so one had to endure a bunch of yobs and their beer and noise in the normal Qantas Lounge. Impossible to work in the normal Qantas Lounge that day so better to sit and work outside in the boarding area. Shame Qantas don't have a dress policy for their lounges, at least just to exclude the dirty singlets and flip-flops mob. However, I am again pleased to recommend Qantas to others.





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