Qantas Airways Customer Reviews and Qantas Passenger Trip Reports

Qantas Airways customer travel guide

Qantas 4-Star Airline Ranking

Qantas Economy class seat reviews

Qantas First and Business Class Lounge Reviews

Qantas First Class & Business class seat reviews

Qantas aircraft Seat Maps

Qantas Passenger seat recommendations

DRW-AKL (via SYD). Qantas is going from bad to worse. Looks like they've inserted an extra couple of rows in the domestic 737-800 doing the Darwin to Sydney run. There is no leg room and I'm not big. The food is edible to average. It is so disappointing to see Qantas continuing to slip down the rankings. SYD-AKL leg return was at least average simply because there was more leg room. The food was a little better, but that was about it. The only thing that was good was the AVOD system with choice of movies etc. But I'd trade that any day for a more comfortable seat.

NRT-SYD. The 747 aircraft had been completely updated with an A380 interior. The Skybed was so comfortable, the added storage between the seat and the window was very handy and as a solo female traveler, the privacy screen is most welcome. As always the Qantas crew were very attentive.

MEL-SYD-MEL in economy. MEL-SYD on A330. Flight delayed due to ATC, so no fault of the airline. Seat pitch good, crew efficient with snack and drink served. SYD-MEL on 767. Departed and arrived on time. Dinner and drinks served on evening flight, was ok, once again crew efficient. 767's are getting old, but prefer them over the 737's because they have more leg room and space.

ADL-BNE. Not having flown with Qantas for a few years I found all aspects fantastic. Easy self service check- in and a warm welcome back on boarding. The flight on a new 737-800 has a spacious cabin and in seat touch screen IFE with plenty of selections and USB charging port - a great improvement. Economy seat was comfortable enough, although at 185cm you wouldn't want to be much taller. The crew were professional and attentive, although I do miss being offered a coffee top-up. All up an enjoyable flight with great customer service.

A380, SYD-HKG in Premium was pleasant. Delayed boarding due to catering being loaded and when it occurred for upper deck it was disorganised. Crew on board generally friendly, the crew member looking after the section I was in was very good. Seat comfort OK, leg rest ineffectual and IFE good. Food adequate, quantity lower than thought and next time would eat first in lounge. What was served was simple and tasty. Wine very good. Had to ask for water on four occasions in the galley, outside of meal service crew rarely seen. No amenity kit or hot towels unlike other carriers PE products. Would fly on this service again as it was OK for PE and certainly better than Economy. While A380 was quiet given the number of passengers boarding and leaving it was not a significant advantage being on this plane. On board was really like any other aircraft.

Sydney - Narita - Sydney in Premium Economy. Both flights on time, check-in and boarding straightforward, seats are pretty good (with a lot of legroom and power for devices available), food was good, cabin attendants were pleasant and efficient. IFE is very good with a huge selection available. All in all a pleasant experience. The price for Premium Economy seems to be sneaking up though and is starting to hit the limits of value for money.

As relatively experienced travellers, my wife and I have shunned Qantas in recent years due to some bad experiences flying to/from Asia. We arrived back from the US last weekend and used Qantas to get to and from Sydney. What a pleasant surprise. Compared to the US airlines and previous experiences, Qantas was far superior. The service was great, the food excellent and the inflight entertainment much better than their American counterparts. We deeply regretted not using Qantas on the longer flights to the west coast of US via Hawaii. A great turnaround as far as we were concerned.

SYD-MEL - 26 Oct. A very comfortable flight. The transfer from my international flight to domestic was well handled. Because my o/s flight was delayed I had to change my flight. It was done easily with no fuss. Flight Attendants friendly and professional. A quiche served for lunch, which was fine for a short flight. The IFE was quite OK.

Having enjoyed an A320 and A321 from PER-SYD-CBR which were both modern, roomy and comfortable we made the mistake of a direct evening flight back to PER from CBR. Late departing on a 737-800 and the plane was packed, overhead lockers could hardly cope. I was jammed in a window seat with no leg room or space. The IFE were small screens that dropped from overhead lockers. The screen was several seats away and not very clear. By the time the food arrived there was only one choice, a pie. I did not bother. The crew were the only redeeming feature, they tried hard and were run off their feet. The plane was very hot and stuffy - all in all a very uncomfortable flight. On landing at PER there were no available bays so we sat for what seemed an eternity before eventually going to an area to put some steps beside the plane so we were able to walk into the terminal. Informed at baggage collection that our bags had been off loaded, no explanation as to how the plane became over weight but our baggage was delivered to our home the following evening.

Flew LA to Sydney on an old plane. During my trip, Qantas kept calling us to bump us to another flight. My friends were expecting to fly back on an A380 but the plane was downgraded and Qantas wanted to shift us. During dinner service, the flight attendant forgot to serve my friend and I food. She was so frantic rushing back and forth to the kitchen area. When the rows behind us were being served, we tried to mention it to her but she ignored us every time. It was only when the flight attendant serving coffee arrived, that they realised that did not serve us meals. Such a shame since the trip there was so good.

Flew Sydney to LA and had a good experience. The plane felt very new on the inside and staff were very friendly and chatty. They kept feeding us food and snacks so the flight went by fairly quickly. The arm rest even had a usb port. At the start, given menu cards which I think are a waste and they should put it in the inflight entertainment unit. The only downside was the touch screen of the inflight entertainment, wasn't that responsive so sometimes you had to keep pressing it. Overall a very good experience and would highly recommend them from this flight alone.

BNE-SYD-DFW-BNE Premium Economy and excellent flights in all respects. Qantas really seem to be concentrating on excellence for these flights to Dallas. Both flights completely full, at least in Business and Premium Economy, which must be good news for Qantas balance sheets! Food and wine selection superb and, thankfully, PE on Qantas has its own bathroom so one does not need to fight for bathroom space down the back as occurs with BA and Cathay. Almost unbelievable on-time performance on my flights, considering these are 15-16 hour sectors. Qantas Premium Economy is the world's best, in my opinion.

Domestic flight Sydney - Brisbane. Given the short flight time, scheduled at 90 mins but usually shorter, Qantas offers remarkably high level of in-flight service. Even though its cheap fare deals are comparable with Virgin, you get included baggage, IFE and beer and wine after 4 pm and, on selected evening flights, a hot dinner. On this “dinner flight”, service exceed expectations. Cabin staff were pleasant and present in number throughout. I was offered, in succession, three 187 ml bottles of wine. I asked if there was any fruit, common on Qantas, but as there was none I was given extra chocolate. However, some time later, a banana was found for me. The only problem on the flight was that we were stacked for 45 mins and ended up nearly an hour late because of one of the runways at Brisbane was closed for construction work. As this must have been known in advance it raised the question of why some rescheduling, or at least advance warning, could not have been made.

A380 Melbourne to Singapore and B747 to Frankfurt. Experience on A380 was fantastic although the seat was a little uncomfortable. The experience on the reconfigured B747 was terrible. FAs nowhere to be seen, seats were extremely uncomfortable.

The trip was QF 2 London to Sydney, on the A380. The first leg was a great leg for resting and with the comfort and full recline of the seat it was quite easy to get to sleep. On the second leg I spent a lot of time watching TV shows - the range and amount of TV shows was incredible.

Sydney to Cairns. Warm greeting onboard with great customer service and a choice of lunch. Since the flight was not full I put my seat back and slept. Will be flying them again.

BNE-AKL-BNE business class, B737-800. Service outstanding, FA's attentive. Food of good standard and drinks plentiful. Flight on time. Purchased ticket on Qantas business sale and worth every dollar.

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