QANTAS review :  4 December 2007 by E Ozen   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-LAX-JFK Economy Class. Check in quick if not friendly, crew were friendly, but a bit scarce, seems Qantas has decreased the numbers of staff in economy as they appeared stretched. LAX a shambles, they lost our baby stroller, and forget about trying to contact Qantas in the USA for any sort of assistance. No-one on the ground, either at LAX or JFK appeared to know exactly what the procedure was. Told to make enquiry at NY, but then in NY was told that I needed to speak with people when first noticed stroller missing - LAX. Back in SYD situation only got worse, took months for QANTAS to make a decision, originally suggesting we were lying as we did not have proof the stroller was checked in (we were told to hand it to ground crew just before boarding plane and it would then be stored in the hold for us to pick up as soon as we got off), then eventually they agreed to pay us a fraction of what the thing cost. Were informed Qantas was a business and needed to seek to limit its liability - really not worth chasing them any further and I think they rely on this. It is a problem that others we have spoken to have had. In summary, really great crew in- flight, not so good on the ground, and terrible in the event you need any support or to deal with a problem.

QANTAS review :  28 November 2007 by Alex Wade   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

First

LHR-BKK-LHR. Well sized seat, although not particularly private and in need of an update. Good menu, with fair choice. Superb wine list with varied selection. Crew made it though. Efficient and full of enthusiasm in their product - and especially the food and wine. Really wanted you to enjoy it! I managed to get some sleep but it didn't feel 'luxurious' enough for a First Class product. Use of the BA spa at LHR was an excellent start to journey. The Elemis chair is very relaxing. The small First class lounge in Bangkok is superb, with an excellent selection of wine, champagne and canapes.

QANTAS review :  27 November 2007 by Roger Stone   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

BNE-SYD-DUB-SYD-CBR-BNE on a combination of Qantas and Qantaslink. Mixed feelings about all these flights, mainly because of poor check-in capabilities at Brisbane (no idea what is going-on at Qantas Brisbane Domestic these days - I overheard a check-in person asking another what 'J' Class could possibly mean. I wondered what training some staff get these days!). Anyway, in-flight service on all legs was excellent and seating on either the 767-300 and Dash 8s of various marques was good. Very annoying loud music on the PA system before take-off on the final CBR-BNE Dash 8-400 and had to make a complaint to the FA about this. Why do airlines in Australia seem to persist in this annoying aspect?

QANTAS review :  23 November 2007 by M Edwards   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

CNS-DRW. Check in at Cairns for this flight was swift. The flight boarded, took off and arrived at destination on time - almost Swiss precision. Flight attendants professional and efficient throughout the flight. There were 2 bar services as well as a meal. The only issue I had with this flight was the cost - 345 AUD for a 2.5 hour flight. We have been paying 180 - 200 AUD for similar length flights with Virgin Blue and QANTAS where there is competition on the route. Unfortunately, QANTAS currently have a monopoly on this route so will continue to charge what they please.

QANTAS review :  19 November 2007 by Marshall Davies   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

MEL-NRT-MEL in Economy. MEL-NRT flight was 2.5 hours late departing (maintenance & cleaning issues) following a non-announced gate change. One of the 2 main courses had run out by the time the single trolley on the port side of the aircraft reached us - but kudos for staff in obtaining meals from Business Class for several passengers who didn't want fish. My wife's entertainment unit failed after lunch & was not fixed by restarting. Fortunately, a number of the centre rows were empty, although it took 2 changes of seat to find a unit that was working properly. Flight back from NRT departed on time but we were diverted to Adelaide due to fog in Melbourne. Sat on the Adelaide tarmac for an hour before finally arriving back in Melbourne about 3 hours behind schedule. Through Immigration in 3 minutes but waited 30 minutes for our bags 'due to the unscheduled arrival of the aircraft'. Quite good service from all Qantas staff but the Economy class food in both directions was mediocre. Seating was reasonably comfortable on the airbus but only limited seat recline. Screens for entertainment seemed small compared with my memory of those on Malaysia Airlines. In summary, apart from the excellent service by Qantas staff, the flights were memorable for the wrong reasons

QANTAS review :  18 November 2007 by K Khiran   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

First

SYD-SIN return. Quick dedicated check-in at SYD and SIN but no personal escort/valet as per Thai at BKK. New fast track immigration and security at SYD a welcome service improvement. New First lounge at SYD a pleasure but need to book in advance any spa services. Both flights on time and service generally good. However, on the return flight cabin staff seems to give over the top attention to one particular female passenger (not sure whether she was famous) and the chief purser, whilst friendly, was a bit condescending. Food onboard OK but getting a bit bored with Neil Perry cuisine and QF really needs to look what its other competitors are offering. Champagne and wine selections excellent. Inflight amenities good but turn down duvet service was not offered. Flat bed seat, whilst currently the best way to fly on QF, is starting to get outdated - narrow width and TV screen which is smaller than QF business class. Whilst new facilities are being planned for the A380 QF should really start to update their first seats on the 747-400. Luggage arrived first at SIN but one of the last at SYD and at SYD new customs fast track lane was closed (on ground staff was apologetic) though airport was busy as usual! Would give 4.5 star rating if available.

QANTAS review :  14 November 2007 by Pat Grillas   (Canada)

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Recommended:

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Cabin Flown:

Economy

LAX-SYD-CNS-SYD-HNL-YYZ. Expected a higher quality service with more enthusiastic cabin crew. Unfortunately, all four flights I experienced were consistent in that manner. I also expected better than average seat pitch in economy class on the long-haul flights. I was fortunate enough not to have anyone seated beside me on the B747-400 and the B767-300 which compensated somewhat for the seat pitch.

QANTAS review :  14 November 2007 by Marc Roberts   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

London to Hong Kong. Flight not full so room to make ourselves comfortable. Crew welcoming and offering assistance to myself and wife with kids. After take-off menu's offered, kids packs, and special welcome as a frequent flyer with Qantas. Drink service with full bar, meal service very friendly. Video on demand worked on this flight great selection. Hot chocolate service, snack service, drinks offered throughout flight, fresh fruit, and breakfast for our arrival, choice of a hot or cold breakfast. This flight was one of the best I have encountered with Qantas.

QANTAS review :  13 November 2007 by Peter Harrison   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SIN - PER - SYD - Qantas provided flights for the second and third sectors of my round the World trip. However the entire journey had been planned online using the Qantas website and other "partner" airlines covered the other sectors. The journey planner is extremely easy to use and (subject to certain rules) you can play around with destinations dates and times so that you come up with a schedule to meet your personal requirements. The only ticket is an email setting out clearly all the information needed. I chose six destinations and check in etc was no problem at any point. However with the exception of the sectors where the flights were with BA I was not given any seating option but an aisle seat had been pre allocated in each case. The flights themselves were trouble free - the cabin crew very young and friendly and generous with the in flight beverages. Food was disappointing with only pasta options on each flight.

QANTAS review :  9 November 2007 by Ron West   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-SYD-MEL. I flew on a mileage ticket, SFO-SYD sector on a fairly full 744. I got an exit row seat - to be thankful for, as I am 195cm. The seat I was originally allocated looked cramped, and had an AV box under the seat in front - most uncomfortable. My seat was fine, although I don't think the slimline seats are that comfortable - no real support, I get a sore tail bone after a few hours in one of those (the adjustable head rests are a neat touch). Service was good if a little impersonal (seemingly few crew, many passengers), food was OK (I had ordered low fat low calorie meals, and these were provided), there were water runs during the night, as well as several fruit runs (apples each time). I like the fact that Qantas provide water fountains, too (unlike, say, AA). The entertainment system worked but not in the way it's supposed to - not on demand, no TV that I could find, no route map, and poor sound quality. Both the cabin manager and the captain apologised for the AV problem next morning, shortly before arrival. The flight was smooth all the way - not once did the seat belt sign come on during the 13.5 hour flight. Transfer arrangements from international to domestic terminal at Sydney airport were efficient. Once in the domestic terminal, I appreciated the chance to have a quick shower in the Qantas Club before the next flight - and the one hour or so QF Sydney Melbourne domestic sector on a 767 was fine - waiting half an hour for baggage to come off the aircraft was not. It's a long journey - and overall, Qantas provided good service.

QANTAS review :  3 November 2007 by Dickson Cheung   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-NYC Economy, plane 100% full, a veteran 747-400, nicely maintained. Carpet next to my seat on aisle ripped, taped by adhesive after plane cleaned in LAX during transit. Used frequent flyer points, costing $406 as processing fee. When reservations called, affirmed an aisle seat in the middle column, but on checking in, assigned a different aisle seat on the 3 seated column. Lucky enough to be seated next to 2 yobs, who carried out a marathon conversation & drinking for 10 hours. They only slept at the last hour of the flight. Cabin crew surly & impersonal, except for one. They work under a scheduled routine, reminiscent of the SQ robots, one round after another. When asked for a drink, given without any personal touch or smile. Round of ice cream, Q snack, hot chocolate/peppermint tea give a good impression. Food of smaller portions when compared with the past. Food quality nothing to write home about, standard economy class food. I fly the SYD/LAX route once each 6 months on average, so can compare. Toilets kept clean during flight. Overall quality of service & presentation of products ahead of American carriers.

QANTAS review :  3 November 2007 by Chris Barry   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Sydney-Tokyo-Sydney in economy. Both legs on Airbus A330-300. Flights more or less on time, aircraft clean, seats reasonably comfortable (I'm 192cm), entertainment systems worked & cabin crew were pleasant. Food on the Sydney-Tokyo leg was very good; on the Tokyo-Sydney leg it was poor. All in all the flights were pleasant enough and were good value for money.

QANTAS review :  31 October 2007 by R Coghlan   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

Syd-Tokyo return. Flight over average. Took approx 2 hours for AVOD system to work, and they did not announce when it was working, you just had to guess. At point during the flight, I walked into the galley and asked a crew member about purchasing some duty free items. He looked at me as though I was disturbing him greatly. Return was better. Overnight flight so meal service was provided quickly and then lights out. No probs with AVOD. All in all, service was ok and as they say, you get what you pay for, but I will be looking at other airlines in the future.

QANTAS review :  31 October 2007 by R Palmer   (Australia)

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Recommended:

Value for Money:

Cabin Flown:

Business

PER-BNE-NRT return. 767-300 each leg. Red eye Perth to Brisbane fine. full cabin, got a couple of hours sleep - can't remember much more. Brisbane to Narita via Cairns was excellent. Business cabin only 1/3 full. Very attentive and pleasant service from FAs. Didn't have a problem being on older 767-300 on this afternoon leg. Missing AVOD is the downside. Great noise reduction headphones offered. Night flight Tokyo to Perth. Business cabin full. All elements less satisfying then outward bound leg. FAs pleasant but much more business like with a full cabin. Sleep less comfortable than expected. Overall this return leg made me think I was in a half way zone between economy and a full business service. Overall the things that stick are the quality of the customer/staff interactions. BNE-NRT showed how airlines can nail this and leave a good lasting impression. Makes me wonder why QF doesn't beef up this relatively inexpensive option with more thorough training and better processes.

QANTAS review :  22 October 2007 by Bryan Smith   (Australia)

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Recommended:

Value for Money:

Cabin Flown:

Business

Was disappointed with many aspects of last flight. The Admirals Club in LAX was overcrowded and miserable with drinks and food. The seats were okay on the upper deck but wife in window seat had to climb over me when reclined. The food was poorly served and cold when received. Cabin crew were missing in action much of the time and inattentive to requests. An upgraded passenger was permitted to have several economy visitors at the one time causing the aisle to be blocked. Overall not a good experience. When matters raised with the airline after our return, the reply was a stock standard answer and several specific questions were ignored and not answered.

QANTAS review :  19 October 2007 by Tim Short    (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Sydney - Melbourne return economy. Qantas help people self check-in and are very flexible with flight changes if they have room on these shuttle flights. 767 looks a bit old, but no issues with space (I'm 6ft2"/1.88m). Crew pleasant and efficient. Food (snack) a bit pathetic compared to BA/Thai/Singapore and they look at you like an alcoholic if you ask for a beer or G&T before about 6pm! However for their ticketing flexibility and honest service they beat other domestics every time.

QANTAS review :  19 October 2007 by G Jones    (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

PER-SYD-PER outbound A330, inbound 747-300. The biggest tip to give is to do online check-in - opens 24 hours before flight. Enables wide choice of seating- saves the mad scramble at the airport. Flight from Perth was 1 hour late leaving due to late arrival of flight from Singapore. Choice of hot or cold breakfast. AVOD not functioning at all - no music either. Given that this was a new plane and already the system does not work is bizarre. Flight was full. Service was adequate, however no drinks service offered - except on request- is this normal for a morning flight? Flight home was delayed 5 hours - due to many factors apparently - ie: the use of only the one cross runway at Sydney, and the start of school holidays and football grand finals. Offered $ 15 food voucher at airport - which was a nice gesture. Announcements made regularly and even the co-pilot coming out into the waiting area and making personal announcements appologizing for the delay. Plane old 747-300 however with working seat back videos. Crew attentive, if not, from the more "mature" FA's. 2 hot meal choices and drinks offered. Another good tip is if selecting seats on the 747's is to request seats at the very back of the plane where there are only 2 seats to the window instead of 3 due to the curvature of the plane.

QANTAS review :  18 October 2007 by Steve Conroy    (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Economy class in aging B737-400 from Melbourne to Brisbane. Like many aircraft transiting through Melbourne on the night of 11 Oct, the thunderstorms delayed the arrival of the connecting flight. Most delays around 1 to 2 hours. Ours was 6 hours!! (original departure time 6pm. Actual departure time 12:05am) Qantas provided only minimal information at the departure lounge. I went back to the Qantas Club. The bar was closed and all food was removed. Staff there clearly wanted to get rid of us so they could go home. The service desk assured me that this was a catered flight, and that a meal would be served. This was misleading. Like most passengers, I didn't purchase food in the terminal, in reliance on Qantas policy that a hot meal would be served on flights after 6pm (most concessions closed at 9pm anyway). Instead, all we got was a packet of chick peas and a drink. Whilst Qantas cannot be blamed for the weather, they could have done so much better in the way they handled they matter. No vouchers issued for food. No compensation, as the meal is factored into the price. No information about departure times, unless you interrogated the service clerk. We weren't even told about the lack of catering on board until well into the flight. I can handle the 2am arrival into Brisbane - but the lack of information and catering was unacceptable. I have flown Qantas extensively over the past 6 months, and generally speaking they have lifted their game. However they spectacularly dropped the ball on this one.

QANTAS review :  18 October 2007 by Vincent Wang    (Australia)

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Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-SYD on a Boeing 747-400ER, one of their newer 747s featuring the spacious Boeing Signature Interior. Flight was full, and seats had decent legroom and good recline. Due to the late departure time (10pm) I skipped the dinner but the breakfast was quite good, though portions were a bit small. Individual bags of snacks were given, and onboard entertainment was excellent, with plenty of programs, though the system malfunctioned 2/3 way into the flight and flight attendants had to reset the entire system and that took around 40 mins. Service was again unattentive, with calls often missed, and I feel some flight attendants were patronizing towards Economy class passengers (especially evident with the purser). All in all a good flight, but service could be improved.