Qantas Airways Customer Reviews and Qantas Passenger Trip Reports

Qantas Airways customer travel guide

Qantas 4-Star Airline Ranking

Qantas Economy class seat reviews

Qantas First and Business Class Lounge Reviews

Qantas First Class & Business class seat reviews

Qantas aircraft Seat Maps

Qantas Passenger seat recommendations

Dreadful! Arrived almost 7 hours late in Auckland, travelling from San Francisco, because Qantas held the flight for 4 hours to pick up a late connecting flight coming in from NY. They had claimed that it was because of a technical fault on the aircraft on the ground in SF. We found out the truth when the passengers came through from the NY flight. Problems occur, which passengers accept, but Qantas lied to us! Will never fly again with Qantas.

A380, SYD-HKG and then an A330 HKG-MEL. The inflight service on both flights were excellent with happy and efficient staff on both legs. Meals were tasty and the wine excellent as always. The first generation Skybed on the A330 is of course not as comfortable for sleeping as the upgraded version on the A380 but still quite comfortable and the cabin was immaculate. I like the fact that the galley is at the rear of the J class cabin and bathrooms at the front on the A330 which made the use of the bathrooms so much easier. The IFE on both flights worked well and was on demand. The screen quality is better on the newer aircraft.

PER-SYD return in economy. Flight from Perth to Sydney was on a relatively new 737-800 with personal touch screen IFE which worked quite well. Whilst the service was good, I feel like the aircraft used was too small for a 4 hour flight and the three across seating felt quite cramped. Hot breakfast was served which was only average, with a 'snack on Q' served an hour before landing. Flight back to Perth was on an internationally configured A330-300, so there was much more room than the outbound flight. Hot lunch and ice cream was served which were very tasty. The personal IFE on this plane was not touch screen and seemed as if it was from the 90s. Cabin crew seemed very tired, untidy and unenthusiastic. One of the attendants was chewing gum which I found highly unprofessional and disappointing. Overall, this Qantas experience was rather average, however for the competitive price paid I would most probably fly them domestically again.

SYD-MEL. Business class. First impression - interior looking dull and outdated. Seat very uncomfortable. Staff loud and dinner service slow to arrive, 30 minutes into flight. Dinner was a tiny entree portion of cold and tasteless Moroccan chicken. No inflight entertainment and baggage arrived late despite being tagged business. Overall product feels more like American Airlines domestic.

PER-SIN. From check-in through to final disembarking in SIN Qantas really impressed. Pleasant helpful check-in staff, excellent onboard crew. Previously having been disappointed by Qantas over the past 5 years, this was a great improvement. Food plentiful, hot and delicious meal choice, freely offered beverages and frequent drink runs. Onboard entertainment is more than adequate for a 5 hour leg. Seat legroom quite good and could stretch out. A330 is not very new, but well kept and comfortable. Clean washrooms. Ice creams and plunger coffee. Huge improvement in product and crew performance. If they can continue this level, I will gladly fly them more often in the future. On time departure and arrival. Excellent communication from captain and crew throughout.

I recently flew return SYD to CNS in economy class on a Boeing 767. I was hoping to be flying on a refurbished 767 which includes an iPad for every seat, however this was not the case. Instead, I boarded an extremely outdated aircraft. The flight to Cairns featured drop-down screens along the aisles, which was acceptable since I could see it from my seat. The flight home to Sydney appeared to be an even older aircraft, featuring a projection screen at the front of the cabin barely visible from my seat. The bathrooms were also outdated and unclean. The breakfast served on the first flight was great, however the dinner served on the flight home (not even sure what it was) was atrocious. For an airline that prides themselves on quality and comfort, I was very disappointed and even surprised that Qantas would still be using 767's that are so outdated in this day and age.

BNE to HKG return on an Airbus A333. This was my first international trip with QF in some time, they lost my support in the past for a number of reasons. However, QF have redeemed themselves in my eyes. Cabin service to and from Australia was excellent, food was good by airline standards, cabin staff were most attentive, cabin was clean and prepared with pillows, blankets and headset, leg room was cramped for a person of my height, seats were comfortable. All flights were on time.

HKG-SYD, 8/11/2012, 7.40 pm on A380. Checked in online only 2 hours after flight opened and could not get a window seat, however once onboard plenty of spare seats available. Flight delayed in HKG, Qantas staff advised us to return to the Departure gate at 9pm and advised us that if we present our boarding pass to any of the cafes in the terminal they would pay up to $90HKD towards a meal. Returned at 8.45 to find the boarding gate open. Once on the plane we waited another 40 minutes. Around 10pm we finally took off, luckily the Inflight entertainment was on the entire time. Staff were helpful, food service was good. The wait for the toilets was very long. Self Service Bar is a great idea especially on the overnight flights, not saying that I over used it, but as it turns out was happy to have an aisle seat.

SIN-MEL, QF10. Fantastic flight and great service back home to Australia recently, Qantas has improved over the last 5 years, new planes and new cabin layouts on Airbus A380.

BRU-LHR-SYD-CNS-SYD-LHR-BRU in Economy. BRU-LHR-BRU operated by BA. Nothing but praise for Qantas flights on A380, B767 and B737. Outstanding value for money, I paid €1,300 for all these flights. Only one flight delayed, CNS-SYD due to storms in SYD. I was especially impressed by the level of service on the domestic flights in Australia: hot breakfast on a flight departing SYD at 9.15 am, choice between two hot mains, and free wine, on late afternoon CNS-SYD flight. Excellent in-flight entertainment with seat-back screens on B737-800 operating CNS-SYD. Far superior to what we get here in Europe. Will definitely fly again.

We flew domestic economy, MEL-BNE, BNE-MEL. Flight up was disappointing due to the old and worn out 737-400 we were on. The overhead monitors were very old! I don't think anybody even bothered to watch anything, and the music didn't work properly. Some channels so loud they deafened you, whilst others you could not hear at all. Breakfast was horrible. Flight back on a 737-800 was just lovely, what a difference the aircraft can make. The plane was nice and new, we each had our own IFE with lots of movies, music and entertainment for adults and kids, and the food was delicious, a fresh scone with jam and fresh cream. This is the Qantas, I know and love!

HBA to MEL. This route has now been downgraded to a twin turbo prop making Hobart feel like a genuine rural centre. The plane was full, standard carry on cases do not fit in the overhead locker and it generally felt cramped. No inflight entertainment. Breakfast - a pathetic mueslie bar, a floppy pastry and lukewarm coffee.

BNE-SYD, B737-400. Business Class. Seat was uncomfortable and not what you would describe as business class. I wonder how long it will take Qantas to phase out these dated aircraft with slightly premium economy style seats that don't pass as Business class. It's always a letdown when you think you're on a newer aircraft and you're moved to clapped out metal. Staff were reasonably attentive but slightly stuck up. I'm on the verge of using Virgin full time. It's hard to justify going with Qantas when they offer this product. I hope they pick their game up. It's a shame to see them going down hill.

SYD-LAX-SYD in Business class on A380. Quick check-in at SYD at the separate business/first class counters with friendly staff and fast-track through immigration and security provided. Business class lounge in SYD was spacious with a good selection of food and beverages available. Priority boarding honoured. Pre- departure drinks offered once on board. Was seated in the small front cabin on the upper deck for both flights, which felt private and was quiet. seat was comfortable in the sitting position and converts into a fully-flat bed with a very slight angle that was hardly noticeable. In the flat position, the seat does feel a bit on the hard side and lumpy but Qantas are starting to introduce a thin mattress as part of their turn-down service in business class. It also feels a little narrow. Pyjamas and amenity kit provided. Catering reasonably good on both flights but the champagne ran out halfway through the first meal service on outbound flight! No fast-track through immigration or customs on arrival at LAX, which can be quite stressful if you have a tight connection. On return, passengers have to re-check in at LAX if connecting from a domestic flight but there are priority check-in counters, which made the check-in process quick and easy. OneWorld lounge at LAX was crowded and we were lucky to find seats. Again, a good selection of hot food and beverages were available. Priority boarding at LAX was slow. Cabin crew on both flights were great with the return being marginally better than outbound flight. Service has definitely improved and Qantas are definitely the airline to beat for transpacific flights. IFE was AVOD with a good selection of latest releases but my system crashed on the return flight unfortunately. Both flights were generally on time. Overall, a very enjoyable flight experience and one that I would happily repeat in future.

Flew Sydney to LA on A380. Used the lounge in Sydney which is great, always able to find a seat, excellent choice of food and alcohol. Boarding nice and fast, pre take off Champagne. Aircraft nice and clean, well maintained. Crew friendly and always smiling, food lovely. Managed to sleep most of the flight in the Skybed which I find really comfortable. Great breakfast before arriving into LA. Always enjoy flying Qantas.

PER-SYD return. Had a good flight, both ways on time. Flights, service good, meals edible, inflight entertainment great. Will definitely fly with them again.

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