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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports



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Qantas Airways Customer review :  27 February 2014 by Raymond Kwong    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Singapore, 14 Feb, economy. Check in efficient and friendly, the business class lounge was pleasant offering a hot breakfast and excellent coffee. Aircraft clean and tidy, we were delayed an hour due to the impact of the volcanic eruption in Indonesia, captain kept the passengers informed. The mature crew were friendly and worked hard to ensure we had a pleasant and comfortable day flight. Inflight entertainment very extensive, lunch and refreshment were very good, full bar service and good selection of Australian wines offered. Overall a very good experience at a very good price.



Qantas Airways Customer review :  24 February 2014 by S Donnelly    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 9, Melbourne to Dubai. Had seat 24 K which is exit row Premium economy. Considered using points to try and upgrade but if you can secure this seat then it's not worth it. Heaps of legroom and storage with side bin. Meal was good, service was good and managed to sleep for most of the flight.



Qantas Airways Customer review :  21 February 2014 by J Atkins    (Israel)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Sydney in January, then Melbourne-Singapore in Feb. Check-in staff in Singapore were excellent. The cabin crew on the first leg were friendly and talkative, although the "supper" service was far too slow for a night flight. We were never actually given a meal for the flight, just a "supper" and "breakfast" (just yoghurt and a banana). Mine were gluten free and pretty average. Melbourne-Singapore the food was far better, although the "salad" was a tub of mixed leaves and nothing else. The check-in agent in Melbourne flatly refused to give me an exit row aisle seat for free, saying I needed to pay $90 despite getting it for free (due to impeded legroom) twice before. Poor staff knowledge. IFE was pretty good.



Qantas Airways Customer review :  20 February 2014 by D Lee    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF36 Economy, Singapore to Melbourne on 15 Feb 2014. Full flight owing to the start of the Australian university term. Huge difference from the superior A380 that used to ply this route - seats on the A330-300.were old, IFE sets small and mine was not working properly for some reason. Upgrades are needed quickly lest Qantas loses out to other airlines on this route. Supper and breakfast service was ok, nothing special. Cabin crew professional throughout. Coffee was atrocious. Arrived in Melbourne on time and bags on the luggage belt within half an hour. All in all, decent service but could be much better. If you're flying from Southeast Asia Qantas is ok if you they have a good deal for tickets, but if you're paying full fare it would be better to stick to Singapore Airlines.



Qantas Airways Customer review :  20 February 2014 by Paul Williss    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Darwin, breakfast flight at 8.30. Flying into Darwin on morning flights, the only city you get a hot breakfast out of is Perth so was expecting another bland offering on this flight and it did not disappoint. Thankfully Melbourne Qantas Club had plenty of nice offerings to fill up on before the flight. Again a boxed meal (if you can call it a meal) served, a tub of muesli with yoghurt and a bag of apple slices. Not sure what is going on with Qantas and their catering, but it seems like a budget offering, and it will be a shame if this is the direction Qantas is going. Bring back proper meal service, I don't mind paying extra, this is why I have always travelled this airline.



Qantas Airways Customer review :  20 February 2014 by Paul Williss    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Melbourne continuing on from Darwin. Great food in Sydney Qantas Club. Refreshments are advertised on this flight, so don't expect anything too much at 8.30pm on a flight little over an hour long. Flight full and service good, but refreshment a little disappointing - sweet biscuits and nothing else. Free wine was served, so can't really complain. Managed to get an extra leg-room seat which is always good.



Qantas Airways Customer review :  20 February 2014 by J Osinga    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-DXB on the A380. Last section of the plane was only a third full thus giving each person 3 or 4 seats usage. Nevertheless the reduced number of passengers didn't mean that inflight service diminished, on the contrary service became nearly one-on-one and was outstanding. Good entertainment system although the LEDs are a tad small and are not the best for screen clarity. Music channel options are fantastic. Great flight.



Qantas Airways Customer review :  19 February 2014 by Paul Williss    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is the first of my three negative reviews of Qantas. Flew Darwin to Melbourne via Sydney. I fly Qantas domestic, refusing to fly Jetstar or Virgin simply because cannot be bothered with budget airlines. Lunch-time flight out of Darwin. New plane, nice crew, spare seat between me and fellow passenger. Lunch served was appalling! A boxed lunch made up of buckwheat and brown chicken slices hardly appealing. No dressing, no bread roll, nothing. If this is the path Qantas is taking, it's a pity.



Qantas Airways Customer review :  19 February 2014 by G Gifari    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 824 on 28 Dec 2013 and QF 825 on 1 Feb 2014, BNE-DRW-BNE on B767. In this 4 hours flight, a breakfast of muesli and fruit slice was served. For some passengers like myself, this was just too small. Service from the cabin crew was quick and efficient, so they weren't chatty. Snacks (cookies) was served prior descending. The flight back had less passengers and it was this trip that left a good impression. Ordered a vegetarian meal and was served a quinoa salad. The cabin crew took pity and they serve me the main meal which was roasted vegetables. Ended up chatting with the cabin crew. Ice cream was served prior to landing and I got two servings. The second was placed on my table to my surprise as I got back from the washrooms.



Qantas Airways Customer review :  17 February 2014 by David Dowling    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In November 2013 my wife and I booked Premium Economy for return Flights to Hong Kong in late January. In November we accessed the advance seat selection and altered our seat allocation to window side seats in the A380 on both outbound and inbound flights. When checking in on the internet the day before departure we had been relocated to the middle seats on the way out and in separate seats on opposite sides of the aircraft on the way home. On complaining we were informed that I must have failed to complete the seat selection properly. That did not ring true as the reallocated seats were different to the original seats prior to the advance seat selection and the original allocation would have remained so if I had not changed the seats.



Qantas Airways Customer review :  17 February 2014 by S Rane    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy on QF51 Brisbane to Singapore on a 747. The check-in experience didn't make for a good first impression. The lady at the check-in counter was extremely rude and grumpy. However, check-in was the only negative aspect. The flight departed on time. The ageing cabin crew were friendly enough, but you got the impression that they were doing no more than they had to. The food and beverages exceeded my expectations. The in-flight entertainment was more than adequate. The seats were comfortable and the 7.5 hour journey seemed to pass quickly.



Qantas Airways Customer review :  17 February 2014 by S Kurian    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tokyo-Sydney, leaving 1950h overnight 9 hours. Arrive 0700h. Boeing 747-400. Qantas is not making money and this is certainly reflected in the quality of its business class travel which appears to be cost cutting severely. No champagne offered before takeoff. No dinner! Supper is what it's called. Ran out of the 2 Japanese choices early. Small green leaf salad and 3 other choices. Dessert on menu but not offered. Sake on menu but not available. No hot breakfast available unless you count toasted sandwich. Comfort kit is possibly the worst of any business airline. Some moisturiser, toothbrush and paste, socks and eye mask. Not a flat bed but reasonably comfortable. Good blanket and cushions. No privacy screen. Crew tried hard but obviously tired. Good range of screen viewing choices.



Qantas Airways Customer review :  12 February 2014 by M Sinko    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LHR on QF9 - A380 on 8 Feb 14, Business Class. The A380 is easily the quietest and nicest airplane to fly on. Staff and service were near faultless on both legs (Melbourne to Dubai and then Dubai to London). They were attentive, knowledgeable and efficient. The meals were pretty good in general. I had a rack of lamb for dinner with some quality wine. What I'm not happy with though are the Business Class seats. They are very ordinary indeed and there are much better offerings available from many other airlines. The seats are ageing, lack storage space and seem to have functions that no longer work - at least my seat was like this. Wobbly armrest and a TV that wouldn't lock down in place. The footrest is particularly uncomfortable as in its folded position it sits "proud" of the rest of the seat. The tray table was unsteady and made for some interesting balancing acts for food and drinks. There is very limited space to put drinks on the narrow, shared arm rest between seats, with not enough room for two drinks to sit side by side. If you have a window seat you don't have direct access to the aisle and end up having to leap over the person next to you if they have their seat extended for sleeping. Even with the new "mattress" to put on top of the seat for sleeping, the seat is still hard and you end up with sore hips / back after a short period of lying down. The service was great - friendly and efficient. They're charging a premium price without providing a premium product.



Qantas Airways Customer review :  11 February 2014 by J Curtain    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Singapore, 31 January, Economy. A very comfortable flight. Excellent, friendly service. The food was good, but could have been a bit more substantial. The refreshment on the second part of the tour (a pizza roll), left a bit to be desired. The IFE had a good selection, but unfortunately wasn't working properly.



Qantas Airways Customer review :  11 February 2014 by Mickey Asgar    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew domestic flight SYD-ADL-SYD in business class, the seats are standard recliner seats on the B737-800, overhead entertainment food and service was good but not a great value for the money.



Qantas Airways Customer review :  7 February 2014 by M Doig    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy from Honolulu to Sydney during the day. All was reasonable excepting the entertainment that I was looking forward to, to pass the time of day away. Adult movie selection was 4 B grade movies. The ipads froze for 10 seconds every 3 minutes. The sound was not audible through the earphones. The attendants answer was that it was the movies fault and a replacement ipad did not make any difference. The flight on Jetstar to Honolulu was a more enjoyable trip.



Qantas Airways Customer review :  7 February 2014 by Garman Sandra    (New Zealand)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

19 Nov 2013, AKL-SYD, QF 144. 21 Nov 2013, SYD-DXB, QF 1. 25 Nov 2013, DXB-LHR, QF 1. 12 Jan 2014, LHR-DXB, QF2. 14 Jan 2014, DXB-SYD, QF2. 17 Jan 2014, SYD-AKL, QF 143. I was really disappointed in the diabetic meals I received. They really weren't much different to the ordinary fare. Instead of being offered cheese and crackers like the "normal" people I was offered Anzac biscuits - high in sugar. Fresh fruit or cheese and crackers would have been far more appropriate. Won't be ordering these meals again but will have to pick and choose from what's offered on the ordinary folks menu!



Qantas Airways Customer review :  4 February 2014 by Tom Ross    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Sydney to Alice Springs and return business class with Qantas. Great flight overall. Plane was only a few months old, new business class seats are very comfortable. Drinks and nuts offered after take off before lunch service. Food was great and the wine was plentiful. In flight entertainment was very extensive for a domestic service, many movies, TV shows and documentaries to choose from. Crew were friendly and attentive, would definitely recommend Qantas domestic business class.



Qantas Airways Customer review :  4 February 2014 by Jacob Murray    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from LAX to Melbourne on the 21 January on QF94, seat 74F. I have injured my shoulders and was unable to lift bags and reach for meals etc. When greeted at the door of the aircraft I was asked If I needed help, and got looked after extremely well by the kind cabin crew.



Qantas Airways Customer review :  31 January 2014 by F Odds    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was pitched into the Qantas flight when my chosen BA flight was cancelled. It seems the Qantas A380s often fly with a lot of spare space. My long flight from Sydney to Dubai was rendered intolerable by a crying infant, but the comments that follow concern only the Qantas provision. Cabin crew: brusque and uninterested in passengers. From start to finish all members gave the impression they had a lot of hard work to do. Why is a smile something so difficult to provide? There was no pre-service of aperitifs (even though aperitifs were listed on the menus handed out at the start). The food was excellent: I really enjoyed the taste of all that was offered on both legs of my SYD-LHR trip. Wine appeared to be supplied grudgingly, and there was no offer of "seconds" of coffee — routine on BA flights. Legroom on the A380 was adequate. The plane was clean. The seats were not comfortable — after a bit their hard pressure on the backs of the thighs became annoying. The ridiculously low maximum weight limit for Qantas cabin baggage is a major reason for avoiding this airline, regardless of other considerations.





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