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QANTAS AIRWAYS customer review :  30 November 2009 by Sarah Moscrop   (UK)

Melbourne-London via Hong Kong. Was hit by very severe airsickness a couple of hours into the first flight, fainted and ended up on oxygen for 2-3 hours. Senior flight attendant contacted ground for medical advice and was told that I needed to see a doctor in Hong Kong who would decide whether I was fit to fly back to the UK. During that flight I was looked after incredibly well, someone stayed with me until I stabilised then checked on me every 20 minutes. At Hong Kong was met by a medical rep who escorted me to the doctor's office, then back to the plane. Was met by new senior flight attendant who told me that she'd read the log of the previous flight and would do all she could to look after me during that flight. Was provided with extra water and blankets, special food according to doctor's instructions etc and checked on at regular intervals. All flight attendants were lovely and went above and beyond the call of duty. Didn't stop me getting sick again but was taken care of so well during both flights that a horrible situation was bearable.

QANTAS AIRWAYS customer review :  25 November 2009 by Heather Kay   (Isle of Man)

Melbourne to London 22nd Nov and have never experienced such an horrendous journey. The cabin lights, call buttons and inflight entertainment weren't working. We sat in the dark throughout the trip unable to read or watch a film to pass the time. Two cabins lights could not be switched off and so they had kitchen foil placed over them. The air conditioning blasted us with cold air but the solution to that was to be issued with more blankets. A gentleman in the row in front very kindly walked through the cabin and found the offending jet and turned it off. It was a bad end to a wonderful holiday and I will be careful not to travel Qantas again.

QANTAS AIRWAYS customer review :  25 November 2009 by Stuart Walker   (Australia)

JFK to SYD Business. Overall a good experience. Qantas use the One World/British Airways lounge at JFK which was very busy in the early evening. Food a bit limited but good variety of soft and alcoholic drinks. Showers were very good. Flight left on time and arrived in LAX 45 mins early. There was then a 2 hour plus wait at LAX. The lounge at LAX was again very busy. Flight from LAX left on time. Business section less than half full on both legs. I missed dinner as I slept. Breakfast was very good. Nice blanket. Flight arrived on time and through immigration, baggage collection and customs within 10min - remarkable for SYD!

QANTAS AIRWAYS customer review :  23 November 2009 by Francisco Segura   (Spain)

LHR-SYD in business class. The A380 is a spectacular plane, very quiet. The seats are very comfortable and cabin is very spacious. The food and service is more like premium economy. So a score of 10 for the plane and seat comfort, and just 4 for the food and service.

QANTAS AIRWAYS customer review :  23 November 2009 by Tim Short   (Australia)

Sydney - Melbourne day return. The best you could rate QF was fine. Both terminals well staffed with no queuing other than to board. Crew did their job, but absolutely not enthusiastic. Any requests out of the ordinary seem to upset them such as asking for a diet coke on the morning flight 'we don't do soft drinks in the morning'! Consistent product on CityFlyer, space on 767 (compared to 737 with Virgin) and frequency of flights means they are still worth using.

QANTAS AIRWAYS customer review :  22 November 2009 by J Jones   (Australia)

SYD-PVG-SYD. Daylight flight on outbound leg was not too bad; flight not full and could move to other seats, lunch edible but staff seemed to rush to feed everyone so that our tea was slopped and my husband was bumped by the FA collecting trays from opposite us. Flight back was worse - a full plane, the two choices of dinner were both Asian themed; if you did not like tofu, the entree (no choice) was out and the sago sweet was very sweet. There is a timeline provided showing what would happen and when during the flight; on neither legs was this adhered to. The temperature remained cold all the way and it was difficult to sleep. QF seem to have really cut down. Last time we flew economy international, we were offered a pre-dinner drink with nuts, then the meal came. That seems to have gone - though we did get a bottle of water. We tend to support QF but not sure it is worth it when we can pick up business on other airlines for a better price.

QANTAS AIRWAYS customer review :  22 November 2009 by Michael Little   (Australia)

Melbourne to Coffs Harbour via Sydney return. The meals on trunk legs between Melbourne and Sydney were better than average airline food these days (especially müsli, real milk and apple slices for breakfast). QantasLink Q400 services between Sydney and Coffs Harbour had friendly crews, adequate snacks and (unlike Qantas itself) free alcohol. The only hitch was an hour delay in the flight out of Coffs Harbour. The previous flight that afternoon had 90 minutes' delay.

QANTAS AIRWAYS customer review :  21 November 2009 by A Carney   (Australia)

SYD-JFK-SYD in J class. Qantas still use 747s on this route. New skybed layout is in place. Noisy aircraft, but noise cancelling headsets help to reduce the sound. Different crew on each leg. Crew for the most part seemed friendly and responsive. I agree with another review, that first class bedding kept in business cabin is quite noisy and bothersome, especially for aisle seats. Seating configuration 2-3-2 in downstairs cabin. Middle seat really is a dud unless sitting next to travelling partners. Always pre-book your seating! Great amenity kit and sleeper suits on SYD-LAX legs. Food was excellent.

QANTAS AIRWAYS customer review :  21 November 2009 by Colin Pay   (UK)

BNE-CNS on B737-800. Flight on time, service good. I noticed they were asking $6 for a can of beer.

QANTAS AIRWAYS customer review :  17 November 2009 by Stuart Walker   (Australia)

SYD to JNB Premium Economy. Unlike some premium economy, there is no lounge access with Qantas. Onboard, I found the seat uncomfortable and hard although the leg room was good. Recline slightly better than economy. The food was OK - two main meals both with 2 choices. Desserts a real disappointment. Amenity pack is a waste of time - why do airlines bother with this if they are going to give rubbish that no one wants. In flight entertainment had big selection but as with previous flights required a reboot after takeoff so was not available for an hour or so. If you fly business on long haul, the premium economy is a disappointment. For a long flight like this (13.5 hours) it is worth the extra to go business - especially for overnight flights. Day flights are tolerable.

QANTAS AIRWAYS customer review :  15 November 2009 by A Huggett   (Australia)

SYD-JFK, LAX-SYD Outbound on 747 which was clean. Flights all full but attentive service on all sectors. Regular runs through the cabin with drinks. AVOD worked well. Inbound on A380 which was beautiful to fly. Quiet, comfortable and crew seemed to enjoy working on their new aircraft. Self-serve galley at rear of economy was great. Entertainment system very good, but did make the 747's seem somewhat ordinary.

QANTAS AIRWAYS customer review :  12 November 2009 by Y Ren   (Australia)

BNE-SYD-PVG-SYD-BNE Y class for domestic and J class for international - trips are pretty average. No outstanding service, staff not interested. PVG-SYD trip was in particular bad, and also treated people differently in similar situations. Business class food was pretty average, nothing special.

QANTAS AIRWAYS customer review :  12 November 2009 by S Brownlee   (UK)

Flew back business class on Qantas with my daughter from Sydney to London, and although we were told we were sitting upstairs, we ended up downstairs. About 13-20 times during the overnight flight the stewards from first class opened the overhead lockers above us to take out blankets and duvets for the first class cabin or put them back. Obviously difficult to sleep and extremely distracting. To say nothing of the fact that we had nowhere to store our own luggage. As this was a BA codeshare I was lumped with them, I decided to keep an open mind - but imagine my joy at being told I had to put up with the noise because they didn't want to disturb the first class passengers.

QANTAS AIRWAYS customer review :  12 November 2009 by Peter Cox   (Australia)

Economy Auckland - Sydney. Plane half empty but service was great in economy. Meals were served within 10 minutes of seat belt sign off, every 10 minutes staff through to see if you wanted anything else. Only downside is that the entertainment system is showing its age just a couple of screen in the economy cabin with the same movie

QANTAS AIRWAYS customer review :  10 November 2009 by Liu Guang Pei   (China)

PVG-BNE / MEL-PVG was good. Economy on A330-200. Bit too warm on the PVG-SYD sectors, but otherwise was okay. Apparently I missed the SYD-BNE by 10 minutes, even though their clock said I was early 10 minutes. Got upgraded (a surprise) to business class on the MEL-PVG. Excellent everything.