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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports
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Qantas Airways Customer review : 13 December 2012 by M Ray (Australia) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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PER-SYD, QF 582, 12 December, J Class. 767 an old one with no personal IFE, no promised makeover and old
seats. When you're paying business class it is better than the A330 grey coffins but not as good as a 747. I
fly a lot and haven't seen a sky bed on this route (as advertised) or any new fit out on the 767 (as
advertised). I'm edging closer to Virgin everyday. However, compliments where they are due. Boarded early
only to be delayed at the gate for 2 hours due to thunderstorms. Captain kept the passengers informed
regularly and despite passing 94 minutes on the ground with the door shut because we were informed we
didn't hear any complaints. The cabin crew were similarly attentive, pre-ordering drinks so when we got
underway they arrived. The meal, I had salmon was excellent. IFE outdated. Toilet, only one in service. We
arrived 15 min before curfew in Sydney and home before midnight. Pity consistency across flights and poor
aircraft let the team down.
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Qantas Airways Customer review : 13 December 2012 by K Piddick (Australia ) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-BKK-SYD on A330 QF 23 and 24. Both flights full. Pre-flight service was as expected, again most
disappointing, attempted online check-in and airport check-in - all resulted in the usual attitude of 'you take
what seat we give you'. Surprisingly, the flights were fairly pleasant, seating comfort was good, legroom ok
for my height but a struggle to get in and out with the minimal seat pitch. Food was edible but breakfast on
BKK-SYD sector was inadequate. Cabin crew tried hard and were professional – although it took 1.5 hours
after take off before we got a drink. Cabin and toilets kept clean for the duration. The usual pillows, blankets
and headsets neatly arranged on seats. For an airline, the coffee was hot and tasty. Departed and arrived on
time. The captain and crew communicated clearly and thoroughly. I would probably fly again if this standard
of flight service was to continue - all the cabin staff's good work was undone by the reservation staff /
system.
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Qantas Airways Customer review : 10 December 2012 by Arif Ahmad (Singapore) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew SIN-SYD-SIN. Travelled on the A380 which I was lucky to get since Qantas now operates the SIN-SYD
leg with a 747. Check in fast and easy. Boarding quick. Smiling crew. Seat though was not a plus, it was
cramped. I couldn't even stretch my arms without hitting the IFE screen. Leg room was pretty much non
existent but it did help that the seats had a leg rest. The food was really tasty. The A380 also has a snack
and drinks bar at the rear of the plane which was great! There was a wide selection of drinks and food and I
was well hydrated throughout the flight. The IFE was great. Wide selection of movies and music. It also had
SKYCAM where you could see the plane's tail-cam view. Overall the flight was very enjoyable.
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Qantas Airways Customer review : 10 December 2012 by B Johnson (Australia) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-LAX, LAX-SYD. Flew on A380 and 747. Boarding was prompt. Staff were friendly, service was fast which
is great on the late night LAX-SYD flight as you just want to eat then sleep. The bed is fully flat, I am 6'4
but found the bed comfortable. I would put Qantas on par with Virgin Australia business class, through
Qantas business offers more cabin privacy. Virgin Beds are slightly better.
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Qantas Airways Customer review : 10 December 2012 by N Bromwich (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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This flight would be the start of my family's move from Australia back to the UK, and chose to book our
flights with Qantas-British Airways as they were the cheapest available. We had rung a long time in advance
to let Qantas know that we'd be requiring extra legroom for a family member as they were on crutches and
needed to keep their leg elevated. Despite having agreed, they had no idea about the call. However, the crew
were very apologetic and, as the flight was quite empty, they allocated an entire aisle for them. The rest of
the flight was very routine, running smoothly with no problems and no thrills. We've flown many times with
Qantas before in the past, and like BA, they're very much a good airline to fly with, but you're unlikely to
leave determined to fly with them again.
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Qantas Airways Customer review : 7 December 2012 by P Williss (Australia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LAX-SYD. A380 into Sydney. Certainly the most comfortable plane I have flown and also the quietest. The
usual friendly service, adequate food plus snack packs, breakfast really nice before landing in Sydney. Great
staff at Qantas Club in Los Angeles, thanks to the guy who gave me and my partner row of four seats to
ourselves on a pretty full plane.
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Qantas Airways Customer review : 7 December 2012 by T Shanka (Australia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Perth-Adelaide, 2/12/12 on QF668, QF585 Adelaide-Perth, 6/12/12, (737-800). Departures and arrivals were
on time. Whilst in-flight entertainment had limited choices, the overall cabin cleanliness, seat comfort, staff
services, food were very impressive.
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Qantas Airways Customer review : 3 December 2012 by Gordon Lee Koo (Australia) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Recently flew return Canberra to Townsville economy. Food was terrible. The seat comfort was poor - it truly
is becoming cattle class for most of us who fly economy. We have flown with Qantas for over 30 years and
wish there was a viable alternative in the Australian domestic market. They really do need to lift their game.
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Qantas Airways Customer review : 30 November 2012 by B Foote (Australia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD - AKL. Efficient check in at Sydney with friendly staff. Morning flight to Auckland so lots of business
travellers and aircraft appeared to be quite full. Even so, a solid level of cabin service and attentive crew.
Qantas individual seat back IFE, included meals and drink service definitely a step or two above the
competition. Flew back to SYD a day later with similar experience. Recommended.
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Qantas Airways Customer review : 29 November 2012 by Kathryn Clayton (USA) |
| Rating : 5/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Booked seats on May 6 - A380 flight from LAX - Sydney leaving in late October. Selected seat assignments
35A and 35B (premium economy) when booked flight. Checked flight about 28 hours ahead - now had no
seats assigned. Learned we had been "reassigned" to a 3 seat row vs. the 2 seats on the side. Seat changes
occur if equipment changes (it did not change). Very underwhelming. How much do you have to pay to really
get your selected seats? Service staff were abrupt. Flight staff were friendly and provided great service.
Flight back was on a 747 (was an equipment change from A380 we booked). Did get the seats we booked
originally. Foot rest in economy is really just a bar with limited elevation. Not sure I'd spend the extra $ for
this cabin again. Domestic travel in Australia with Qantas was efficient and pleasant.
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Qantas Airways Customer review : 29 November 2012 by Leon Batman (Australia) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Excellent flight from Brisbane to Perth, only gripe was the normal 767 was replaced by a 737-800.
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Qantas Airways Customer review : 29 November 2012 by J Devenish (Australia) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Have just returned from South America. We have been loyal Qantas frequent flyers and business club lounge
members for several years but our flights from Perth to Sydney to Santiago return were disgraceful. In May we
paid a premium price ticket so we could upgrade using our points to business or if not available to premium
economy. We did manage to get premium economy on 747 from Sydney to Santiago but the booking didn't
have us seated together. The steward didn't want to be there and apart from more space around us the floor
area was not very usable and the foot rests were ridiculously uncomfortable. Actually the foot space in
economy is more comfortable. From our 4 Qantas flight sectors, this was the only section we were upgraded,
on other occasions we were told the business section was full. My husband walked into the business section
on each of the long hauls only to find there were vacant seats. The Qantas club lounges in Perth and Sydney
were full and it was difficult to find a seat. We will no longer be Qantas fliers.
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Qantas Airways Customer review : 29 November 2012 by Rod Tayler (Australia) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled SYD-CGK, SIN-BNE. SYD-CGK in A330 was very comfortable with crew attentive. CRM introduced
himself and ensured that everything was to my satisfaction. Food and wines selection acceptable. SIN-BNE
overnight service in 747. Was dreading this flight as previous travel on outdated and tired 747, however
experienced updated BUS class seats and excellent IVOD. Again, personal attention by CRM with good F and
B service. Cabin crew very talkative and accommodating. Great to see Qantas CRM's taking ownership of crew
and really enjoy the personal touch with outstanding service towards PFF's. Only thing though is that CSM
level of service is not consistent across all flights. Very hit and miss.
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Qantas Airways Customer review : 26 November 2012 by P Williss (Australia) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-HNL - Flew this route early November and had heard varied reports about the old plane used on this
flight. I don't complain much, and never have about Qantas, but I guess there is a first time for everything.
This flight is simply appalling. The plane (767), must be thirty years old, the worst seat I have sat on -
lopsided, thin, the seat padding non-existent, unacceptable for an overnight ten hour flight (not to mention
the entertainment system). Boarding the plane was like a cattle sale. Not good enough Qantas - in fact,
very poor!
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Qantas Airways Customer review : 26 November 2012 by P Williss (Australia) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DAR-SYD - Upgraded with points on start of trip to US. Service and seat were great, however, food not
impressive. Certainly no gourmet cheeses or hand-made cakes as mentioned on Qantas website. Lamb stew
and rice - is this not served in economy?, bread roll, small fruit salad and Cadbury chocolate. Maggie Beer
ice-cream served later. Beautiful wines served, but sorry Qantas, for Business Class, expected something
better.
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Qantas Airways Customer review : 25 November 2012 by D Donald (Thailand) |
| Rating : 0/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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3 November, SIN-BNE in J Class, seat 5B. I have always been a loyal QF FF, reaching platinum for many
years, now retired and lifetime silver. But after this trip, there will be a serious reassessment, based mainly
on the appalling attitude of the J class cabin crew. When travelling premium, you expect an excellent level of
service - that is what you are paying for. This crew were simply going through the motions. No sincerity, no
attempt at friendliness, no attempt to call pax by name. Customer service manager just walked through and
gave out landing cards without a word. 60 minutes after take off, the crew came through with a drink - 60
minutes it took! The meal was a joke, in business class we were presented with a choice of panini rolls or
pasta! Only 2 attendants were on hand for the whole cabin. Trays were not taken away, pax removed them
themselves. At one stage I pressed the call button 4 times and was completely ignored. My "breakfast" order
was misplaced and I was given someone else's. No apology. QF is good, but this particular set of J class
cabin staff should be shunted back to Qantas Link.
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