Qantas Airways Customer Reviews and Qantas Passenger Trip Reports

Qantas Airways customer travel guide

Qantas 4-Star Airline Ranking

Qantas Economy class seat reviews

Qantas First and Business Class Lounge Reviews

Qantas First Class & Business class seat reviews

Qantas aircraft Seat Maps

Qantas Passenger seat recommendations

PER-SYD, QF 582, 12 December, J Class. 767 an old one with no personal IFE, no promised makeover and old seats. When you're paying business class it is better than the A330 grey coffins but not as good as a 747. I fly a lot and haven't seen a sky bed on this route (as advertised) or any new fit out on the 767 (as advertised). I'm edging closer to Virgin everyday. However, compliments where they are due. Boarded early only to be delayed at the gate for 2 hours due to thunderstorms. Captain kept the passengers informed regularly and despite passing 94 minutes on the ground with the door shut because we were informed we didn't hear any complaints. The cabin crew were similarly attentive, pre-ordering drinks so when we got underway they arrived. The meal, I had salmon was excellent. IFE outdated. Toilet, only one in service. We arrived 15 min before curfew in Sydney and home before midnight. Pity consistency across flights and poor aircraft let the team down.

SYD-BKK-SYD on A330 QF 23 and 24. Both flights full. Pre-flight service was as expected, again most disappointing, attempted online check-in and airport check-in - all resulted in the usual attitude of 'you take what seat we give you'. Surprisingly, the flights were fairly pleasant, seating comfort was good, legroom ok for my height but a struggle to get in and out with the minimal seat pitch. Food was edible but breakfast on BKK-SYD sector was inadequate. Cabin crew tried hard and were professional – although it took 1.5 hours after take off before we got a drink. Cabin and toilets kept clean for the duration. The usual pillows, blankets and headsets neatly arranged on seats. For an airline, the coffee was hot and tasty. Departed and arrived on time. The captain and crew communicated clearly and thoroughly. I would probably fly again if this standard of flight service was to continue - all the cabin staff's good work was undone by the reservation staff / system.

Flew SIN-SYD-SIN. Travelled on the A380 which I was lucky to get since Qantas now operates the SIN-SYD leg with a 747. Check in fast and easy. Boarding quick. Smiling crew. Seat though was not a plus, it was cramped. I couldn't even stretch my arms without hitting the IFE screen. Leg room was pretty much non existent but it did help that the seats had a leg rest. The food was really tasty. The A380 also has a snack and drinks bar at the rear of the plane which was great! There was a wide selection of drinks and food and I was well hydrated throughout the flight. The IFE was great. Wide selection of movies and music. It also had SKYCAM where you could see the plane's tail-cam view. Overall the flight was very enjoyable.

SYD-LAX, LAX-SYD. Flew on A380 and 747. Boarding was prompt. Staff were friendly, service was fast which is great on the late night LAX-SYD flight as you just want to eat then sleep. The bed is fully flat, I am 6'4 but found the bed comfortable. I would put Qantas on par with Virgin Australia business class, through Qantas business offers more cabin privacy. Virgin Beds are slightly better.

This flight would be the start of my family's move from Australia back to the UK, and chose to book our flights with Qantas-British Airways as they were the cheapest available. We had rung a long time in advance to let Qantas know that we'd be requiring extra legroom for a family member as they were on crutches and needed to keep their leg elevated. Despite having agreed, they had no idea about the call. However, the crew were very apologetic and, as the flight was quite empty, they allocated an entire aisle for them. The rest of the flight was very routine, running smoothly with no problems and no thrills. We've flown many times with Qantas before in the past, and like BA, they're very much a good airline to fly with, but you're unlikely to leave determined to fly with them again.

LAX-SYD. A380 into Sydney. Certainly the most comfortable plane I have flown and also the quietest. The usual friendly service, adequate food plus snack packs, breakfast really nice before landing in Sydney. Great staff at Qantas Club in Los Angeles, thanks to the guy who gave me and my partner row of four seats to ourselves on a pretty full plane.

Perth-Adelaide, 2/12/12 on QF668, QF585 Adelaide-Perth, 6/12/12, (737-800). Departures and arrivals were on time. Whilst in-flight entertainment had limited choices, the overall cabin cleanliness, seat comfort, staff services, food were very impressive.

Recently flew return Canberra to Townsville economy. Food was terrible. The seat comfort was poor - it truly is becoming cattle class for most of us who fly economy. We have flown with Qantas for over 30 years and wish there was a viable alternative in the Australian domestic market. They really do need to lift their game.

SYD - AKL. Efficient check in at Sydney with friendly staff. Morning flight to Auckland so lots of business travellers and aircraft appeared to be quite full. Even so, a solid level of cabin service and attentive crew. Qantas individual seat back IFE, included meals and drink service definitely a step or two above the competition. Flew back to SYD a day later with similar experience. Recommended.

Booked seats on May 6 - A380 flight from LAX - Sydney leaving in late October. Selected seat assignments 35A and 35B (premium economy) when booked flight. Checked flight about 28 hours ahead - now had no seats assigned. Learned we had been "reassigned" to a 3 seat row vs. the 2 seats on the side. Seat changes occur if equipment changes (it did not change). Very underwhelming. How much do you have to pay to really get your selected seats? Service staff were abrupt. Flight staff were friendly and provided great service. Flight back was on a 747 (was an equipment change from A380 we booked). Did get the seats we booked originally. Foot rest in economy is really just a bar with limited elevation. Not sure I'd spend the extra $ for this cabin again. Domestic travel in Australia with Qantas was efficient and pleasant.

Excellent flight from Brisbane to Perth, only gripe was the normal 767 was replaced by a 737-800.

Have just returned from South America. We have been loyal Qantas frequent flyers and business club lounge members for several years but our flights from Perth to Sydney to Santiago return were disgraceful. In May we paid a premium price ticket so we could upgrade using our points to business or if not available to premium economy. We did manage to get premium economy on 747 from Sydney to Santiago but the booking didn't have us seated together. The steward didn't want to be there and apart from more space around us the floor area was not very usable and the foot rests were ridiculously uncomfortable. Actually the foot space in economy is more comfortable. From our 4 Qantas flight sectors, this was the only section we were upgraded, on other occasions we were told the business section was full. My husband walked into the business section on each of the long hauls only to find there were vacant seats. The Qantas club lounges in Perth and Sydney were full and it was difficult to find a seat. We will no longer be Qantas fliers.

Travelled SYD-CGK, SIN-BNE. SYD-CGK in A330 was very comfortable with crew attentive. CRM introduced himself and ensured that everything was to my satisfaction. Food and wines selection acceptable. SIN-BNE overnight service in 747. Was dreading this flight as previous travel on outdated and tired 747, however experienced updated BUS class seats and excellent IVOD. Again, personal attention by CRM with good F and B service. Cabin crew very talkative and accommodating. Great to see Qantas CRM's taking ownership of crew and really enjoy the personal touch with outstanding service towards PFF's. Only thing though is that CSM level of service is not consistent across all flights. Very hit and miss.

SYD-HNL - Flew this route early November and had heard varied reports about the old plane used on this flight. I don't complain much, and never have about Qantas, but I guess there is a first time for everything. This flight is simply appalling. The plane (767), must be thirty years old, the worst seat I have sat on - lopsided, thin, the seat padding non-existent, unacceptable for an overnight ten hour flight (not to mention the entertainment system). Boarding the plane was like a cattle sale. Not good enough Qantas - in fact, very poor!

DAR-SYD - Upgraded with points on start of trip to US. Service and seat were great, however, food not impressive. Certainly no gourmet cheeses or hand-made cakes as mentioned on Qantas website. Lamb stew and rice - is this not served in economy?, bread roll, small fruit salad and Cadbury chocolate. Maggie Beer ice-cream served later. Beautiful wines served, but sorry Qantas, for Business Class, expected something better.

3 November, SIN-BNE in J Class, seat 5B. I have always been a loyal QF FF, reaching platinum for many years, now retired and lifetime silver. But after this trip, there will be a serious reassessment, based mainly on the appalling attitude of the J class cabin crew. When travelling premium, you expect an excellent level of service - that is what you are paying for. This crew were simply going through the motions. No sincerity, no attempt at friendliness, no attempt to call pax by name. Customer service manager just walked through and gave out landing cards without a word. 60 minutes after take off, the crew came through with a drink - 60 minutes it took! The meal was a joke, in business class we were presented with a choice of panini rolls or pasta! Only 2 attendants were on hand for the whole cabin. Trays were not taken away, pax removed them themselves. At one stage I pressed the call button 4 times and was completely ignored. My "breakfast" order was misplaced and I was given someone else's. No apology. QF is good, but this particular set of J class cabin staff should be shunted back to Qantas Link.