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QANTAS AIRWAYS customer review :  17 January 2010 by R Konig   (Australia)

Perth to Singapore return. The outbound flight was delayed by 40mins due to a minor technical problem, however we were informed twice from the first officer about this problem. The cabin crew on this flight were pleasant, but not overly friendly. The food onboard the flight was suprisingly delicious! The entertainment system took awhile to work, but once it worked it was amazing, we had a huge choice of movies, games and TV shows. The plane was in great condition and very clean too. The return flight was once again delayed for two and a half hours due to a delayed inbound Qantas flight from London. The captain apologized for the delay once we were onboard. The cabin crew on this flight were very pleasant and friendly! Once again the entertainment system was amazing and it worked very well, I had no problems with it. Overall, I'd recommend Qantas on this medium-haul route.

QANTAS AIRWAYS customer review :  17 January 2010 by S Bott   (UK)

BNE-MEL Economy B737-800. The flight was good, boarding efficient, FAs attentive; and the snacks and drinks served welcome. My issue, however, is that standard (non-emergency exit) seats are rather cramped, even for a short person like myself. Overall though, not a bad experience.

QANTAS AIRWAYS customer review :  16 January 2010 by O Ryan   (Australia)

Singapore to London on A380 in premium economy, seat was comfortable, crew were attentive and the food wasn't bad. We were a bit peckish mid flight and got a hot sandwich which the crew made up on demand. AVOD worked well until right at the end when it stopped working. My wife enjoyed it and reckons that apart from the seat she preferred the Qantas Premium economy service to the Air France business class

QANTAS AIRWAYS customer review :  14 January 2010 by J Horsley   (UK)

Heathrow to Christchurch. All went well until the refuelling stop in Bangkok and we were subjected to a 4 hour delay in the aircraft in 30 degree heat. The delay meant we missed our connection to Christchurch and had to sit 8.5 hours in Sydney airport - just what you don't need after a long flight. Onboard entertainment was poor, legroom was terrible (B747-400) and food could have been better.

QANTAS AIRWAYS customer review :  12 January 2010 by S Smith   (Australia)

Tokyo to Sydney. Managed to get an exit row seat, staff fantastic, food was okay, nothing to write home about, inflight entertainment excellent. Generally not the cheapest flights with Qantas, but this one was at that time.

QANTAS AIRWAYS customer review :  10 January 2010 by S West   (UK)

SIN-SYD (A380) and SYD-HKG (747-400) in business class. A380 flight superb - great service, seats and cabin configuration seemed intimate. Food on Qantas has improved over the past few years and the wine selection was excellent. Seats on B747-400 cramped by comparison to the A380, however for the daytime flight SYD-HKG was ok - however they are not adequate for overnight flights.

QANTAS AIRWAYS customer review :  8 January 2010 by Geoff Hudson   (Australia)

SYD-Adelaide return Economy . Efficient FAs, Breakfast a muffin and coffee - how times have changed. Flight was on-time leaving Sydney, slightly delayed on return journey due to weather.

QANTAS AIRWAYS customer review :  8 January 2010 by L Fotinos   (Australia)

BNE–PVG via SYD, HKG–BNE. 767-300 on first leg is starting to show it’s age, though clean and tidy. Very good cabin service from FAs and a good hot breakfast. Transfer at SYD between Domestic & International Terminal is a highlight as they use the airside apron amongst all the A\C. Escalator at International end out of service, though no problem to myself, proved problematic for the elderly and those with children. Good business lounge at SYD. SYD–PVG in A330-200 beautifully quiet aircraft, personable FAs, excellent food and easy to use AVOD. HKG–BNE A330-300 was very good though FAs didn’t have the same opportunity to shine as we slept most of the time, seat and AVOD were again good. If only QF can get a little more consistent with their offering!

QANTAS AIRWAYS customer review :  8 January 2010 by S Jones   (Australia)

AKL to MEL Boeing 737. Cabin crew rude, meal average, seats cramped. Placed near back of plane, whilst generally not a problem, there was queue about 10 deep for the bathrooms the entire flight - one toilet for business (12 passengers) and two for the rest - about 160. Being single aisle plane meant there was plenty of guts and butts intruding into aisle seat where I was placed. Luggage slow to arrive in MEL. 737 really not adequate plane for 4 hour journeys.

QANTAS AIRWAYS customer review :  7 January 2010 by J Douglas   (Australia)

PER to SYD in J Class. Being a PL Member, I must say that the Lounge in PER is dirty and unclean. The seats in J Class are more or less a cheap version of Premium Economy. In-flight Entertainment failed again, reset and failed again. The service and cuisine in J Class is in question. The service was acceptable, but not J class standard.

QANTAS AIRWAYS customer review :  7 January 2010 by E Leung   (Hong Kong)

HKG-SYD-CNS-BNE-SYD-HKG HKG-SYD New A330 aircraft. Crew friendly, Seats wernt that comfortable but bearable. Entertainment Choices were great but the monitor is too small. Meals were ok. SYD-CNS B767-300 the aircraft was a bit dirty and worn out. Lunch tasty and crew were nice and friendly seats and legroom tight. CNS-BNE B737 Seats were tight and uncomfortable. A cookie and Drink was served. BNE-SYD was Delayed 30 mins with explanation why but nearly missed the connection to Hong Kong at Sydney. SYD-HKG Seats ok but tight leg room! Overall the worst thing is Legroom.

QANTAS AIRWAYS customer review :  1 January 2010 by B Stewart   (Hong Kong)

HKG-MEL. While QF have discontinued First class service on LHR-HKG-MEL for the time being, the First class cabin is available with business class service for those with oneworld status. Very good food and wine and outstanding service by a crew that could not do enough to ensure tat everyone enjoyed their flight. I wish QF inflight service standards could be this good all the time.

QANTAS AIRWAYS customer review :  31 December 2009 by D Samonte   (Australia)

MEL-SYD-MEL on flagship Cityflyer outbound flight delayed by 1 hour due to engine problems unit is an Airbus A330 crew very apologetic drinks were offered and inflight AVOD system were available during the whole interruption but no inflight meal due to turbulence. On my way back on their B767 aircraft pretty neat cabin and about 65% capacity. Would fly them as long as their fare is competitive enough against DJ.

QANTAS AIRWAYS customer review :  29 December 2009 by H Johnson   (Australia)

I flew LA to Melbourne in Dec 2009 in Premium Economy Class for the first time. I think their offering is excellent value for money. The seats are fine with plenty of leg room and comfortable. I feel that if you can survive the LA to Melbourne leg then it must be okay. Cuisine and service also excellent.

QANTAS AIRWAYS customer review :  26 December 2009 by Arthur Tsang   (Hong Kong)

Sydney to Melbourne on the lowest economy. The original flight was severely delayed but the staff was able to protect me to the next immediate departure that I even don't have to wait to board the plane. Food was good. Melbourne to Sydney was on time this time and the staff were friendly. The dinner was good and some good wines on the flight.

QANTAS AIRWAYS customer review :  26 December 2009 by Jim Durslag   (USA)

AKL-LAX, B747-400 with two class seating service. Had Seat 1A with 1B next to me empty, so had a ton of extra room. Cabin was clean and seat features worked well. As on the outbound flight out of LAX to MEL, meals were average quality at best, however cabin service was better than average but there were only 6 of 18 seats occupied in the forward business class cabin. Got a good nights sleep with no hassles and blew through customs at LAX even with the morning QF SYD flight arrival just 10 minutes apart.