QANTAS review :  17 March 2008 by Roger Stone   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

BNE-MEL-BNE-SYD-MEL-BNE a number of times over the past few weeks (plus, I recall an extra flight to HBA in amongst this). The most pleasant aspect was that on almost all flights the cabin was quiet on boarding and taxiing. No overhead 'rock-musak'. Service onboard has been very good lately. I almost always use Qantas' web-kiosks to check-in and they usually cannot read my Qantas FF Card on first time, but I usually am able persevere and get my boarding pass OK. However, I have to especially thank ground staff at Melbourne Domestic (Business Check-in as I am a Platinum FF) on 14th March who found me an earlier flight, also with a very good seat in economy and provided with good humour. That particular flight ended-up as '5-Star' because of exceptional service, the rest of my flights recently probably averaged '4-Star'.

QANTAS review :  15 March 2008 by Andrew Wright   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

CBR-SYD on 737-400. Despite the age of the aircraft it was still in good condition. The service was professional and served tasty snack and juice or water. Online check in and seat selection was excellent.

QANTAS review :  14 March 2008 by J Wright   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

LHR-SYD via SIN. Was impressed by Qantas, I've flown them internationally many times and this was probably one of the best. Both flights departed and arrived on time, despite chaotic scenes at Heathrow due to fog and baggage handling problems the previous day. On demand IFE very good with good selection of films and music. Cabin crew friendly and efficient. Meals excellent and included ice cream after meals and inflight "snack on Q" bag which were nice touches. Would definitely recommend them for the long-haul to Australia.

QANTAS review :  12 March 2008 by Daniel Peterson   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

HKG-SYD. The SkyBed is still an OK product but I still slid down the bed. The catering was actually quite scrumptious but the cabin service was lacking. The flight attendants seemed indifferent to serving passengers. While they were efficient, I am used to a more personalised and friendly touch in the Business cabin. AVOD did work on this flight which is a plus though!

QANTAS review :  12 March 2008 by John Ritchie   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Qantas is so up and down. It's a complete lottery what sort of service or efficiency you are going to get. Just had yet another late afternoon flight out of Brisbane and felt compelled to let rip as I am sick of it. This was the third late flight in a row for me coming out of Brisbane in the afternoon. Today at least was only one hour late. Previously I had a four hour delay for my flight and watched helpless as three other Sydney flights scheduled to go after mine, leave before mine. Then when you finally do get on board, no one wants to smile at you, the stewardesses make you know that they don't want to be there either. Despite the flight finally leaving well in to dinner time, tall hey offer you some sickly muesli bar - the originally catered for afternoon "snack". But who really cares about the service on these short flights. What I really want is on time efficiency.

QANTAS review :  10 March 2008 by W Coulton   (Canada)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

TSV-BNE. Had five flights domestically while holidaying back home to Australia. Four with Virgin Blue and only one with Qantas. If this one flight is an example of Qantas domestic service these days, then its VB in future. Obviously I did not pay a high enough fare to get a smile. The food was not worth the trouble to open the packet (I did, unfortunately). The aircraft used was very tired and worn. The IFE was not worth looking at. Baggage slow to come out in BNE. I can only say that Qantas get you from A to B safely. When I last lived in Australia, Qantas was the way to go. I only hope this flight was just one bad example and not typical of Qantas domestic product, otherwise you wont be able to get a seat on Virgin Blue.

QANTAS review :  4 March 2008 by Y Lee   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

PER-AKL (transit Melbourne) one way economy. Perth to Melbourne flight landed late, they kept the MEL-AKL flight to wait for passengers to transit (a long way from domestic to international terminal). Service, food, check-in and luggage handling satisfactory. Despite being slightly longer because of transit in SYD, MEL or BNE, I still prefer this day flights to the red-eye direct from Perth to Auckland as the latter does not offer enough time to sleep (about 6 hrs).

QANTAS review :  2 March 2008 by John Cheong   (Singapore)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SIN-PER full flight. Delayed take off by 40 mins and no reason was given apparently. arrive 40 mins behind schedule, disrupted our travel arrangements. Flight smooth, seats comfortable, food so-so and extra beer not given upon request. Stewardess friendly. PER-SIN food great, requested 3 beers, 1 wine and lots of bread rolls for my kid and served with a smile. Surprised to be served assorted nuts and pretzels with the extra beer requested. Both ways, we did not get bassinet seats although we checked in early.

QANTAS review :  25 February 2008 by A Sargent   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Singapore to Heathrow Economy. Headrest of seat fell off several times during flight. Very hard for tall person like myself to get any rest if you cannot use the headrest & wings. Service by attendants very poor. They appeared to work hard but everything was a shambles - did not come round with coffee after dinner, entertainment system only turned on after several requests. One toilet at rear out of action, another appeared to be on its last legs.

QANTAS review :  25 February 2008 by J Young   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

Brisbane - Auckland to attend a wedding, on business class outgoing fare. I checked in 90min before the flight, but despite this my checked in bag never left Brisbane. I arrived at midnight in Auckland with no clothes, minimal toiletries and a wedding to attend the next day. My bag arrived at almost midnight the following night (after the wedding) which ensured that I had almost no sleep before having to depart 5 hrs later for a pre-dawn checkin for my economy flight back to Brisbane. Qantas staff were not interested, the number provided was not correct and I have still not been able to find out the mailing address or relevant number of who to contact to proceed with my claim.

QANTAS review :  25 February 2008 by C Weerakkody   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

CBR-BNE-CBR on Boeing 737-400 aircraft. On time departure and arrival. Older style 737 used on CBR- BNE leg and its age was starting to show. Lunch consisted of chicken panini roll, fruit and tea/coffee, portions adequate. Return flight an updated 737-400 with comfortable seats. Tea/Coffee and nuts/muesli bar served as refreshment. On both flights, service and staff attitude were exemplary. Check-in seamless and quick baggage pickup on arrival. Would highly recommend Qantas on domestic routes in Australia.

QANTAS review :  19 February 2008 by Riccardo Lehmann   (UK)

Customer Trip Rating :

Recommended:

n/a

Value for Money:

n/a

Cabin Flown:

Economy

SIN-MEL- IN economy over Chinese New Year, so booked very early and got a very good price. On the night flight to MEL Economy seat was good, nice entertainment program, but staff was so laid back and not very friendly. I asked for Express lane immigration voucher (usually presented to special guests and Business class only as far) and got one - made the arrival very easy. Melbourne airport not as bad as I expected. Friendly immigration officers. MEL-SIN better food and drink service, younger and more motivated crew, had the seat next to me empty. The pilot made an announcement as we passed by the Ayers Rock lighted by the evening sun, which put a great personal touch on this flight. Food great and service good. Baggage claim took nearly 40minutes in SIN, so have to agree, that ground handling staff in SIN is getting worse.

QANTAS review :  16 February 2008 by Tom Fitzgerald   (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-MEL Economy Class. Checked in Online which was great but took a few attempts before the system would load properly and allow me to check-in. As I had no bags for this short flight to Melbourne I proceeded to the Qantas Club on arrival at the airport. Qantas terminal in Sydney is quite bright and airy and for this early morning departure there were no lines at security. Likewise the Qantas Club was not too busy. Some breakfast items available with coffee tea and juice. The lounge itself is kept relatively clean for its massive size but the bathrooms are disgusting, cheap and tacky! Cleaning staff required! During the flight breakfast was served - warm roll, bag of sliced apple and cereal. Not bad but I would have liked some juice! These days it seems that Qantas will provide a drink but only if you ask for one - they are trimming the fat! Overall the service was on the good side of average! Qantas are pretty good on the whole but when they trim the product too much it begins to annoy the most even minded traveler.

QANTAS review :  15 February 2008 by R Bennetts   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

ADL-BNE-HKG return economy. All four sectors consistently good. BNE-HKG crew particularly good despite some demanding passengers travelling to Hong kong for the Chinese New Year. Meal choice run out by the time they got to our row. Crew tended to disappear after meal. Toilets outbound disgusting - not cleaned - we were sitting next to them so noticed that crew zipped in and out to check toilet rolls only. Return delayed in Hong Kong. Ground crew handled situation efficiently and captain apologised for delay.

QANTAS review :  15 February 2008 by Keith Munro   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Darwin-Perth. The usual crowded and cramped flight. Ordered a small bottle of wine with my mediocre chicken lunch. FA took the money, $10.00 was offered for the $6.00. small bottle. I then had to remind him four times that I hadn't received my wine which I finally did. Reminded about the change, I was told 'will get back to you' He never did. Made it an expensive small bottle. Service now seems usual, very bland. Not much when you can do when QF have a monopoly on this route.

QANTAS review :  5 February 2008 by Roger Stone   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

BNE-MEL-BNE BNE-CBR and SYD-BNE over the past week or so. Quite good flights and service ruined by very annoying and occasionally quite loud 'pop-musak' played on the tinnie sounding overheard PA systems, especially during the boarding and waiting-to-taxi process. Have a few screaming children on board as well (it was towards the end of the school holiday period) and what you have is a terrible din. Why Qantas persists with this policy, which puts me on a stress level I was not otherwise experiencing, is beyond me. On a more positive note, Qantas ran B767-300s on the BNE-MEL- BNE sectors on some flights during the school holiday period and this made the airborne part of these journeys quite OK. In-flight service was good.

QANTAS review :  5 February 2008 by N Meinrath   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Extremely disappointing recent trips. I had a flight booked with Qantas to Hong Kong in December. Maintenance issues caused 1 hr of repairs before we were told that the plane was going to be exchanged. 4 hrs later another plane was brought around and needed to be cleaned, etc . Many customers were at risk of missing their connecting flights. I had a continuing flight to Tel Aviv, but before boarding was told that I would miss that flight and Qantas would reroute me to Israel via Istanbul! When I arrived at Hong Kong, I was advised that we had missed the connection to Istanbul, and I (along with 6 others) would be rerouted to Israel via Rome! We were almost immediately placed on the flight to Rome, but on arriving at Rome there was no-one, for over two hours, to advise us as to how we would continue to Israel. Eventually, five hours after landing, we were placed on a flight to Israel. Flying home via Frankfurt, there were problems with maintenance issues again. The plane was on the tarmac for hours before our flight. Fifteen minutes after boarding time, we were told there were technical problems. Back up power was faulty. Took three hours to repair, with the help from Lufthansa. Yesterday, I took a flight from Sydney to Melbourne - 45 minutes delay again due to technical problems. What has happened to their preventative maintenance?

QANTAS review :  29 January 2008 by B Cairns   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

BNE-MEL. Having checked in online I was aware that I would simply need to drop my baggage in the Brisbane domestic terminal. Having travelled on Qantas a few times recently I was aware that their check-in / queuing in Brisbane is woeful. Bear in mind that having checked in online I am told to arrive at check in no later than 30mins prior to departure and recommended 45mins prior to departure - I had friends drop me off 90mins prior as I feared the worst. Qantas did not let me down. The bag drop queue extended right throughout 5 or so rows of the snake in front of the check in desks (many of which were unmanned as usual), right along the baggage reclaim area and almost to Jetstar checkin. Queuing time to the check in desk was 60mins plus - if you can't meet your own service standards, why continue to print misleading information regarding cut-off times on boarding passes? The queuing situation causes a great deal of stress, particularly to novice travellers who fear missing their flights. The haphazard way in which passengers on soon to be departing flights are requested to exit the queue and "check in immediately" pits one passenger against another - it's really a great way for people to start off a trip. The flight itself, uneventful, average - Qantas seem to be slowly reducing the service on board at various times of the day, serving miniscule, albeit high quality snacks and relying on the passenger to prompt for items such as a bottle of water.

QANTAS review :  24 January 2008 by C Carmody   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

PER-SIN. We booked in early and were disappointed to be given row 59, a mixture of food and toilet smells. We got row 51 on the return leg, after requesting not to be in the back of the plane. Fifteen minutes before departure from Perth we were told the flight could be delayed up to 4 hours as there was a leaking fuel issue that needed to be fixed. Qantas handed out food vouchers and the flight crew mixed with passengers, a nice gesture. FAs and food excellent. One issue that annoyed us on both legs of this flight was that the video screens were so lacking in contrast they were almost unviewable, my wife gave up using hers. We couldn't adjust the contrast to improve things. Another minor annoyance is the automatic putting on your seats the pillows and blankets. We don't use them and they become a nuisance, I would prefer if they asked if you wanted a pillow or blanket. The Perth-Singapore flight is less than 5 hours, so some of these extra comforts are necessary. We flew with Air Asia and Tiger from Singapore to Phuket and found them to be fine for short flights. I can see Qantas having to make their service run like clockwork to be competitive against the budget airlines. I agree with the previous reviews comments that Perth International Airport is an embarrassment. It is small, dirty and with limited facilities, not a very encouraging gateway into the state.

QANTAS review :  21 January 2008 by S Robin   (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Perth to Sydney on a 747-300. Flight delayed 3.5 hours was not informed beforehand although e-mail, mobile was supplied. Check in at the Qantas Terminal at Perth airport disgraceful. Lighting inadequate, carpets tattered, overcrowded - checked in online but stood in queue for 45mins! Qantas terminal at Perth airport is too old, irty & small to handle the amount of traffic. Check in staff were friendly & offered a $7.70 voucher for the 3.5 hour delay. Inflight service was excellent, food tasty, Flight attendants provided good service. Legroom & seat comfort was excellent. Inflight movies on personal screen.