Qantas Airways Customer Reviews and Qantas Passenger Trip Reports

Qantas Airways customer travel guide

Qantas 4-Star Airline Ranking

Qantas Economy class seat reviews

Qantas First and Business Class Lounge Reviews

Qantas First Class & Business class seat reviews

Qantas aircraft Seat Maps

Qantas Passenger seat recommendations

SYD-LAX  in business on upper deck of A380. While most all of flight was fine, as I am 6'4" with broad shoulders, I found the lie flat bed poor, especially when compared with the business class beds on Cathay (which I had flown on outbound portion as my trip started in HKG).  Otherwise found the FAs pleasant and the IFE satisfactory although not as good as CX.

Business Class from BNE-SIN-LHR return. Having paid full price for the seats I was extremely disappointed with the level of service offered on the A380 from SIN-LHR and again the A380 LHR-SIN and the 747 SIN-BNE. Staff were rude and discourteous on both of these legs, with the exception of the cabin manager from BNE- SIN, she was polite. Seats were above average, with the extra leg room and the ability to stretch out a 6ft frame. The seat also comes with an in-built massager, however these were loud. The fully-flat seats in Business aren't as comfortable for sleeping as one might think. Yes, it is good to be laying down and not have that sneaky little incline, but the sleep factor on something that it nearly as hard as the floor says it all. One of the business class seats next to us was broken and the leg rest had to be pulled out by an attendant despite being fully automatic. Food wasn't particularly interesting at all and a rude wake up experience by the cabin manager on the SIN-BNE flight asking "Do ya want breakfast yet?". Having flown in J previously with QF on the A380, I have to admit that it now just looks tired and in desperate need of a makeover.

SYD-SCL on Christmas Eve. Aircraft was a refurbished 747-400 with A380 style lie-flat beds. The beds were too narrow. Each of my shoulders touched the sides of the pod. I couldn't sleep on my side because my knees would either hit the wall of the side of the centre console. The sleep service was not offered on this flight so I was left trying to sleep with a bar across my back. I don't know who Qantas designed this seat for, but it wasn't a 6'1" tall person with broad shoulders. The only good thing about the flight were the flight attendants.

Adelaide to Melbourne on a 737-800 (WL) everything was great. It is only a short flight and the crew answered everyone with any questions that they had. Left and arrived on time, comfortable seat and very nice terminals at both ends were new and clean.

SYD-CHCH. Brand new Boeing 737-800. Check-in at SYD was fast and friendly. Express through security and immigration. Qantas lounge is good with tasty selection of food. Boarding was on a us that took us to the plane which was on the tarmac. Plane was brand new with new business class seats that were very comfortable for a short flight across the Tasman. Cabin crew friendly and attentive. Didn't have my choice of breakfast and second choice was average. Entertainment was also good and screens a good size. Great flight and on time.

Traveled 14 Dec, SYD-PER, QF571: window seat, near end of an old but clean Boeing. Flights I've taken with Qantas usually leave a neutral impression, but the service on this flight was exceptional and made the trip that much better. I was fortunate to win the seat lottery and have an empty seat next to me, which I used to lie down after take-off. Within a few minutes, I felt a light tap on my shoulder and it was a flight attendant offering me a pillow. The attendant had also closed the 2 window blinds for me. It was something small, but greatly appreciated. Was served chicken curry for dinner, and I also loved the Weis mango ice-cream served as a light snack. Everything fell into line on this flight.

QF46 CHC - SYS. 737-800. Flight departed on time. Seats fairly standard for international economy. Service was exceptional, offered refreshments twice on the 3 hour flight as well as with the meal. Food was good. Entertainment was brilliant for Trans Tasman service. Will defiantly fly Qantas again.

QF001 Sydney to London via Singapore A380-800. Seats were comfortable, I had enough room to stretch my legs out under the seat in front of me and I'm 6ft. Refreshments offered every hour and the meals were good. The thing that makes Qantas stand out is the self service snack bars, in economy there are 3, and are stocked with biscuits, crisps, pretzels and a good supply of drinks. Also a tap to fill up your water bottle. I cannot fault Qantas, even made up the 60 minute delay in Singapore. Entertainment was good, plenty of selection to choose from over the 21 hours in the air including a camera mounted in the tail to watch take off and landing.

Melbourne to Sydney mid-week early evening flight on a 767-338 that had not been refurbished. Excellent flight. Dinner and drink service on a full plane with a flying time of under one hour was very well handled. While not a new aircraft, it is difficult to complain about the comfort and spaciousness of a 767. There was a refreshing sense of professionalism from the cabin crew and the pilot and first officer gave useful information and regular updates. Flight departed on time and arrived early.

LHR-SYD via SIN on QF2 first class on A380. The good news is that the seat is first class with plenty of room surrounding the seat and superb sleeping conditions. Unfortunately that is where the good news ends as service and food is as bad as I have experienced flying internationally over the last 10 years. Crew on both legs were not interested and orders for food and drink were forgotten and ignored. The food supposedly based on Neil Perrys restaurants was in the main tasteless and only came to me lukewarm. A comparable journey by BA first class two months before was far, far superior in food quality, food choice and crew service. I am now trying to change my return journey to BA Business Class as it is a better offering.

On 23rd of November 2012 I travelled business class from Brisbane to Perth. The plane was old and tattered and the toilets broke down inflight leaving all passengers with one toilet for the 6 hour flight. The seats were old. The service was excellent however the choice of movies was a drop down screen and that was it. Expensive ticket and a waste of money.

Our family of 5 have just returned from our BNE-JFK-BNE (via LA) trip on QF. The inflight service was disappointing on both sectors. It was obvious that the crew only did what they had to - no sincerity or pleasantness. On the BNE-JFK flight, wanting water, we pressed the call button (as the gallery curtain was closed), only to be told by the attending crew member in a curt tone that the next time we should go up to the gallery. Made us felt like school children, not valued passengers. On the return flight (QF16), it was rare to find a crew member with a smile. Overall, in-flight entertainment good. Food average. Ability to check baggage to final destination was a plus. We checked in online Brisbane to New York but had to check in again at Los Angeles as TSA would only allow official boarding passes. QF has some work ahead to improve their in-flight service if they are to compete internationally.

BNE-SIN-LHR Business 747-400 and A380. This flight was done using BA Avios and the BNE-SIN leg was booked in PE, but I was upgraded on boarding. SIN-LHR leg was booked in Business. Lets start with the seats - both aircraft had the updated pods. I am 5'8" and of medium build, but found that as fully flat beds, they were not as wide as the BA CW seats and I didn't sleep as well. Plus points were the massage function which was great and it was much easier climbing over the passenger next to you to go to the loo. Of course the QF seats all face forward. Food - BNE-SIN leg was a chicken fillet dish that was superb, the SIN-LHR leg was a duck dish that was bland. The drink selection was good and the AVOD superb. Crews were excellent. Arriving in LHR, I took advantage of the AA arrivals lounge in T3 which was good for a shower, but I wish the O/W group could organise something a bit better in T3, as it is where the longest of flights arrive and arguably when the passengers need most pampering. In conclusion if given the choice, I would probably stick with BA for the Business Class product, simply because I find the seats more comfortable.

QF 594 Perth to Brisbane in a revamped 767-338 with Q Stream WiFi on IPads. Flight delayed 90 mins due to storms then delayed further after aircraft was hit by lightning to 180 mins waiting for an alternate aircraft. The delay was then made even greater by 5 no show passengers and having to wait further whilst their luggage was removed. Qantas kept everyone informed of the progress of the delays none of which were Qantas fault. Once in the air the cabin crew gave good service and the meal was good. The revamped interior of the 767 looked good however the much hyped Q Stream WiFi on IPads was a big let down, slow to initially load and a poor selections of program's, all the movies, of which there were only 8, whilst the TV shows were very limited. A number of passengers had trouble with their pads and had to have then replaced en-route.

I've made over 35 QF flights (business) in the last 12 months and have watched the service, quality of aircraft and timeliness degrade. We've just returned from a series of flights with QF, CX, BA, AF and KLM back to business trips. This time an A330 SYD-PER, J Class. I thought they'd changed the seats on the A330 but they haven't. They are horrible and uncomfortable, like flying in an upright light grey coffin. The spin - we are changing our cabins - to Skybeds is no longer believable. No legroom as the IFE blocks and the back of the seat in front is in your face. No room for a standard rollaboard that I've been using for the last decade on domestic flights. Not enough room to work comfortably. The mid-flight snack was a packet of nuts - how cheap is that? Having just experienced CX and (BA!) QF no longer feels like a premium airline. Old tired planes, old tired service. I'm back to Sydney on a 767ER so looking forward to the old cabin.

B747 HKG-SYD. Upstairs by choice. I'm going to be sad when these are retired. Quite frankly, I prefer upstairs on these old birds to First on many. However, despite my affection for the plane we just came off a CX new M layout cabin from London onto a sloping skybed. The cabin is old and the sloping bed on a 10 hour night flight not comfortable. So, what else? The service on QF compared to CX is unbelievably bad. I like the comfortable Aussie attitude but appreciate the Asian attention to detail and timeliness. Not knowing my name stood out as did waiting 3 hours after takeoff for the dinner service. This meant minimal sleep as the flight was actually a fast 8 hours. The CX First lounge at HKG is still being redone or we would have eaten there.

SYD-HKG A380 (JClass 12E). The cabin is light and airy. Plenty of storage space. The cabin is half empty. My wife took off on a CX flight as there were no frequent flyer seats available so I travelled up on QF with the seat next to me (and there were more) vacant. FA was kind but didn't address me by name throughout the trip. Curious as the domestic crew always do. I can't say the lie flat sky bed is comfortable to sleep in as it was a day flight. Tried it out - my view is it's good to sit in but you feel the bumps lying down. The food was pleasant, wines restricted. All in all, other airlines have a better product and service. It seems that QF international is dying as a lack of service, old looking cabins (even on the new plane) and cost cutting shows. So I have trouble recommending QF despite wanting to.

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