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QANTAS AIRWAYS Passenger Reviews and Passenger Trip Reports |
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QANTAS customer review : 29 August 2009 by D Brewer (UK)
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Customer Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
First Singapore-London, A380. Great product, good crew, top notch IFE, food and wine. The seat
is up there with the CX First seat. Its a large, very well padded, seat with plenty of space,
good (but not over large) TV screen, lots of storage space, and well ventilated . Service can
be slow - which is frustrating when you just want to eat and then sleep asap. I found myself
cutting out pudding etc to get enough sleep time. That said, it probably reflects the very
high quality of the food and the care that is taken with preparing the food. The seat control
is a over-engineered 'touch based' control screen - a bit like those hotel rooms where it
takes you half an hour to turn the light off, when you just wish they'd installed a simple
on/off switch.
QANTAS customer review : 29 August 2009 by Carl Foster (USA)
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Customer Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SFO-SYD-SFO in economy. Had expected that the airline would consider length of flight and
adjust legroom accordingly. I was wrong. I found the flights tortuous. No room to extend or
even wiggle the legs. At one point I went back and sat on a FA jump seat to relieve leg cramps
and was snarled at by an FA, without even a please, thank you or excuse me. Had it not been
for that, I would have given Qantas a top rating. Food was good and the FAs were generally
very helpful and efficient. If Australia wants to increase tourism to the country, they
should work with Qantas to improve conditions on the flight. I know that I won't return until
I can afford business class.
QANTAS customer review : 17 August 2009 by B Smith (New Zealand)
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Customer Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AKL-SYD-CNS return in economy, B767 aircraft. Was surprised to see that the flight across the
Tasman still was on an old 767 with overhead projector screen and old faded blue seats. Was
only about 40 pax (maybe due to 6.10am dep) however the crew still seemed to rush through with
the breakfast service without much conversation or smiles. Must say transit in SYD was very
easy and only took approx 30min to be processed and transferred to domestic terminal. Flight
to CNS also a 767 and seemed to have nicer seats and still played a movie, served a lunch
snack with ice creams, I found this service nicer than the international flight and the crew
seemed a bit friendlier. Return flight was pretty much the same, decent flight CNS-SYD with
another lunch served with movie etc, transfer was easy once again and easy to understand.
Flight SYD-AKL was on the old 767 again with overheads and tattered seats.
QANTAS review : 13 August 2009 by Paul Hill (Australia)
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Customer Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
Premium economy from SYD-BKK return. The flights were both very different stories. The seats
are pretty comfortable but on the 747 they are looking very scruffy, cabin is tired and the
seatbacks scuffed with armrests warped. The flight to BKK with good food and service very good
with champagne - not sparkling rubbish. The toilets however are in economy and you are in
trouble if you walk forward to biz class toilets. The flight back however had no menus, food
awful and disgusting toilets. If you are paying the Qantas premium economy fare you should
either look for a discounted biz class fare or pay less and fly Virgin or BA and save yourself
a grand on average. I think Qantas should decide what this is - ie. is it economy with a
better seat or is it biz class with a worse seat. and then price it accordingly
QANTAS review : 13 August 2009 by Brad Jones (Australia)
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Customer Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LAX-SYD on B747. Crew friendly and efficient, food was standard for economy food. The snack
bags and juice runs throughout the flight were great. IFE system worked well and the range of
movies and programmes amazing - Emirates has a better selection.
QANTAS review : 12 August 2009 by H Tayeh (Australia)
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Customer Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MEL-SYD-EZE return Economy 767/747ER. Cabin clean and good IFE for an old aircraft. Cabin
crew efficient and courteous. Food decent for economy with extra snacks served on request.
Seat pitch a little cramped. Highly recommended for long-haul flights.
QANTAS review : 9 August 2009 by J Barrett (UK)
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Customer Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Singapore to Brisbane. Flight punctual, had several spare seats, dinner was good, flight
attendants friendly and a sense of humour. Also, in flight movies and entertainment were great
- I would fly with them again.
QANTAS review : 2 August 2009 by Pam McConnon (UK)
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Customer Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR-SIN-PER, SYD-BKK-LHR. Previously flew economy with Qantas which was good value and
comfortable seating. This time paid £2,745 extra per seat (upgrade). Skybed seat padding was
insufficient and could feel metal frame. This was at its worst in the sleeping position.
Sleeping position not flat and was uncomfortable. Unable to sleep throughout and simply not
worth the extra money. Other aspects of the journey were adequate. Complained to Qantas and
they are not interested. Would never fly Business Class with them again.
QANTAS review : 2 August 2009 by S Widberg (UK)
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Customer Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
LON-SYD return. My wife and I travelled with our 7 year old granddaughter on an extremely
reasonable fare. The seats are a bit tight on the 747, but the service was excellent. My
wife's AVOD broke down and she was promptly presented with a $100 voucher. The food was
straightforward - no caviar, just great food simply presented. On the negative side - lounge
at BKK over-crowded, and lounge at LHR is dull. First Lounge in SYD is the best I've ever
seen. I think the staff are trying hard in difficult times.
QANTAS review : 20 July 2009 by Adrian Storey (USA)
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Customer Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LAX-AKL rtn. Flew Economy down and Business back. Plane was full on first leg and crew
provided good service. Plenty of water and also handed out apples during the night. Business
back was very good - great crew, excellent meal and good wines.
QANTAS review : 22 July 2009 by D Webb (USA)
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Customer Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LAX-MEL, SYD-LAXl. I have been flying back and forth to Australia for 10 years and it gets
worse every year. Flight was again delayed by two hours out of LAX which seems to be a given.
The flight attendents were inattentive. Food hasn't changed in years and on SYD-LAX they
actually ran out of breakfast food - when I made a comment the FA was angry. Skybeds are the
worst part, constantly sliding down and having to push back up into the seat and you feel the
metal cross sections in your ribs all night. The first class lounge at SYD is great, other
than that nothing positive to say.
QANTAS review : 20 July 2009 by J Huang (Australia)
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Customer Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BNE-SYD-ADL-MEL-BNE Qantas economy. Check-in was quick and easy with online check-in or quick
at the airports. The flights were delayed (on average by around 15 minutes) and a longer delay
from Melbourne to Brisbane due to mechanical problem with the aircraft. We sat on the plane
for around half an hour, but kept informed by the flight deck and cabin staff. The service
ranged from reasonably polite to fantastic. When the crew are good they are really good. Food
was great and staff obliged with requests for seconds. Inflight entertainment is quite bad
with odd programming choices on main screens.
QANTAS review : 19 July 2009 by L McBeth (UK)
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Customer Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Arrived on time for my A380 flight from Sydney to London. I knew I was in trouble when only 3,
yes 3 agents were checking in 500 people. 1.5 half hours later I was still half way down the
line when pulled as I was "late". 3kg over so had to go to another desk to pay $150.00. Have
not left yet!
QANTAS review : 15 July 2009 by James Horner (Australia)
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Customer Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Shanghai-Sydney Business Class A330-200. Slow service for check-in for Business class -
outsourced and no trace of Qantas staff to be found. Lounge overlooking the main concourse and
operated by a third party. Ample food and drink and the lounge has one well stocked shower
room. Flight 20 minutes late with lounge staff keeping us well informed before hand. Priority
boarding worked well with two jet bridges. A nice cotton sleepsuit and amenitykit provided.
Meals onboard delicious. Breakfast equally good. Snacks during the flight were woeful with
only chocolate bars available. Flight attendants happy to serve and extremely helpful. Arrival
into Sydney great with bags coming out quite quickly. I waited in the line for a taxi for
longer than it took me to get from my seat, through customs, pick up my bag and pass into the
arrivals hall. Sydney Airports should be ashamed. Overall the flight was great but I would
just like to see the airline provide consistent service!
QANTAS review : 15 July 2009 by L White (Australia)
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Customer Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-MNL return, was satisfied with the good level of service. Trip was bit spoilt by one
drunk passenger and upsetting others. The staff handled it well. The entertainment system was
fine, onboard navigation screen worked perfectly and made the trip more informing. Overall a
high standard of service. Return flight at night, excellent food and service although poor
legroom in economy.
QANTAS review : 15 July 2009 by Roger Stone (Australia)
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Customer Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BNE-SYD-HKG-SYD-BNE. Booked Premium Economy but was upgraded to Business Class SYD-HKG and
used points to upgrade myself to Business on the return run. (I think I have had more upgrades
in the past 4 months than I have had in the last 10 years - but I'm not complaining! Maybe
this is a sign of the times.) Nevertheless, excellent flights with very good service, food and
wine selection (except for the breakfast HKG-SYD). The service was professional and
anticipatory. Really enjoyed using the First Class Lounge at Sydney International Terminal (as
a Platinum Frequent Flyer). This lounge has superb meals and service. Conversely, the Hong
Kong first-business lounge was packed and gloomy, and on arriving from a hot and steamy Tokyo,
I was very disappointed to discover that I could not get a shower at this lounge. There was a
wait list for the showers and I was 19th on the list. Cathay Pacific business lounges in Hong
Kong are far superior. Other than that, excellent flights on Qantas.
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