QANTAS customer review :  29 August 2009 by D Brewer   (UK)

First Singapore-London, A380. Great product, good crew, top notch IFE, food and wine. The seat is up there with the CX First seat. Its a large, very well padded, seat with plenty of space, good (but not over large) TV screen, lots of storage space, and well ventilated . Service can be slow - which is frustrating when you just want to eat and then sleep asap. I found myself cutting out pudding etc to get enough sleep time. That said, it probably reflects the very high quality of the food and the care that is taken with preparing the food. The seat control is a over-engineered 'touch based' control screen - a bit like those hotel rooms where it takes you half an hour to turn the light off, when you just wish they'd installed a simple on/off switch.

QANTAS customer review :  29 August 2009 by Carl Foster   (USA)

SFO-SYD-SFO in economy. Had expected that the airline would consider length of flight and adjust legroom accordingly. I was wrong. I found the flights tortuous. No room to extend or even wiggle the legs. At one point I went back and sat on a FA jump seat to relieve leg cramps and was snarled at by an FA, without even a please, thank you or excuse me. Had it not been for that, I would have given Qantas a top rating. Food was good and the FAs were generally very helpful and efficient. If Australia wants to increase tourism to the country, they should work with Qantas to improve conditions on the flight. I know that I won't return until I can afford business class.

QANTAS customer review :  17 August 2009 by B Smith   (New Zealand)

AKL-SYD-CNS return in economy, B767 aircraft. Was surprised to see that the flight across the Tasman still was on an old 767 with overhead projector screen and old faded blue seats. Was only about 40 pax (maybe due to 6.10am dep) however the crew still seemed to rush through with the breakfast service without much conversation or smiles. Must say transit in SYD was very easy and only took approx 30min to be processed and transferred to domestic terminal. Flight to CNS also a 767 and seemed to have nicer seats and still played a movie, served a lunch snack with ice creams, I found this service nicer than the international flight and the crew seemed a bit friendlier. Return flight was pretty much the same, decent flight CNS-SYD with another lunch served with movie etc, transfer was easy once again and easy to understand. Flight SYD-AKL was on the old 767 again with overheads and tattered seats.

QANTAS review :  13 August 2009 by Paul Hill   (Australia)

Premium economy from SYD-BKK return. The flights were both very different stories. The seats are pretty comfortable but on the 747 they are looking very scruffy, cabin is tired and the seatbacks scuffed with armrests warped. The flight to BKK with good food and service very good with champagne - not sparkling rubbish. The toilets however are in economy and you are in trouble if you walk forward to biz class toilets. The flight back however had no menus, food awful and disgusting toilets. If you are paying the Qantas premium economy fare you should either look for a discounted biz class fare or pay less and fly Virgin or BA and save yourself a grand on average. I think Qantas should decide what this is - ie. is it economy with a better seat or is it biz class with a worse seat. and then price it accordingly

QANTAS review :  13 August 2009 by Brad Jones   (Australia)

LAX-SYD on B747. Crew friendly and efficient, food was standard for economy food. The snack bags and juice runs throughout the flight were great. IFE system worked well and the range of movies and programmes amazing - Emirates has a better selection.

QANTAS review :  12 August 2009 by H Tayeh   (Australia)

MEL-SYD-EZE return Economy 767/747ER. Cabin clean and good IFE for an old aircraft. Cabin crew efficient and courteous. Food decent for economy with extra snacks served on request. Seat pitch a little cramped. Highly recommended for long-haul flights.

QANTAS review :  9 August 2009 by J Barrett   (UK)

Singapore to Brisbane. Flight punctual, had several spare seats, dinner was good, flight attendants friendly and a sense of humour. Also, in flight movies and entertainment were great - I would fly with them again.

QANTAS review :  2 August 2009 by Pam McConnon   (UK)

LHR-SIN-PER, SYD-BKK-LHR. Previously flew economy with Qantas which was good value and comfortable seating. This time paid £2,745 extra per seat (upgrade). Skybed seat padding was insufficient and could feel metal frame. This was at its worst in the sleeping position. Sleeping position not flat and was uncomfortable. Unable to sleep throughout and simply not worth the extra money. Other aspects of the journey were adequate. Complained to Qantas and they are not interested. Would never fly Business Class with them again.

QANTAS review :  2 August 2009 by S Widberg   (UK)

LON-SYD return. My wife and I travelled with our 7 year old granddaughter on an extremely reasonable fare. The seats are a bit tight on the 747, but the service was excellent. My wife's AVOD broke down and she was promptly presented with a $100 voucher. The food was straightforward - no caviar, just great food simply presented. On the negative side - lounge at BKK over-crowded, and lounge at LHR is dull. First Lounge in SYD is the best I've ever seen. I think the staff are trying hard in difficult times.

QANTAS review :  20 July 2009 by Adrian Storey   (USA)

LAX-AKL rtn. Flew Economy down and Business back. Plane was full on first leg and crew provided good service. Plenty of water and also handed out apples during the night. Business back was very good - great crew, excellent meal and good wines.

QANTAS review :  22 July 2009 by D Webb   (USA)

LAX-MEL, SYD-LAXl. I have been flying back and forth to Australia for 10 years and it gets worse every year. Flight was again delayed by two hours out of LAX which seems to be a given. The flight attendents were inattentive. Food hasn't changed in years and on SYD-LAX they actually ran out of breakfast food - when I made a comment the FA was angry. Skybeds are the worst part, constantly sliding down and having to push back up into the seat and you feel the metal cross sections in your ribs all night. The first class lounge at SYD is great, other than that nothing positive to say.

QANTAS review :  20 July 2009 by J Huang   (Australia)

BNE-SYD-ADL-MEL-BNE Qantas economy. Check-in was quick and easy with online check-in or quick at the airports. The flights were delayed (on average by around 15 minutes) and a longer delay from Melbourne to Brisbane due to mechanical problem with the aircraft. We sat on the plane for around half an hour, but kept informed by the flight deck and cabin staff. The service ranged from reasonably polite to fantastic. When the crew are good they are really good. Food was great and staff obliged with requests for seconds. Inflight entertainment is quite bad with odd programming choices on main screens.

QANTAS review :  19 July 2009 by L McBeth   (UK)

Arrived on time for my A380 flight from Sydney to London. I knew I was in trouble when only 3, yes 3 agents were checking in 500 people. 1.5 half hours later I was still half way down the line when pulled as I was "late". 3kg over so had to go to another desk to pay $150.00. Have not left yet!

QANTAS review :  15 July 2009 by James Horner   (Australia)

Shanghai-Sydney Business Class A330-200. Slow service for check-in for Business class - outsourced and no trace of Qantas staff to be found. Lounge overlooking the main concourse and operated by a third party. Ample food and drink and the lounge has one well stocked shower room. Flight 20 minutes late with lounge staff keeping us well informed before hand. Priority boarding worked well with two jet bridges. A nice cotton sleepsuit and amenitykit provided. Meals onboard delicious. Breakfast equally good. Snacks during the flight were woeful with only chocolate bars available. Flight attendants happy to serve and extremely helpful. Arrival into Sydney great with bags coming out quite quickly. I waited in the line for a taxi for longer than it took me to get from my seat, through customs, pick up my bag and pass into the arrivals hall. Sydney Airports should be ashamed. Overall the flight was great but I would just like to see the airline provide consistent service!

QANTAS review :  15 July 2009 by L White   (Australia)

SYD-MNL return, was satisfied with the good level of service. Trip was bit spoilt by one drunk passenger and upsetting others. The staff handled it well. The entertainment system was fine, onboard navigation screen worked perfectly and made the trip more informing. Overall a high standard of service. Return flight at night, excellent food and service although poor legroom in economy.

QANTAS review :  15 July 2009 by Roger Stone   (Australia)

BNE-SYD-HKG-SYD-BNE. Booked Premium Economy but was upgraded to Business Class SYD-HKG and used points to upgrade myself to Business on the return run. (I think I have had more upgrades in the past 4 months than I have had in the last 10 years - but I'm not complaining! Maybe this is a sign of the times.) Nevertheless, excellent flights with very good service, food and wine selection (except for the breakfast HKG-SYD). The service was professional and anticipatory. Really enjoyed using the First Class Lounge at Sydney International Terminal (as a Platinum Frequent Flyer). This lounge has superb meals and service. Conversely, the Hong Kong first-business lounge was packed and gloomy, and on arriving from a hot and steamy Tokyo, I was very disappointed to discover that I could not get a shower at this lounge. There was a wait list for the showers and I was 19th on the list. Cathay Pacific business lounges in Hong Kong are far superior. Other than that, excellent flights on Qantas.