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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports
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Qantas Airways Customer review : 16 January 2013 by Bevan Sim (Australia) |
| Rating : 8/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Used our frequent flyer points to do the 7 hr flight from Brisbane-Singapore-Brisbane on QF51 and 52 on a
747. I appreciated the extra leg room, as 'shoehorned' into an economy seat of a flight longer than 3 hours is
potentially dangerous to a person of my height (1.93cm). All other aspects of the flight were the usual
Qantas high standard.
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Qantas Airways Customer review : 15 January 2013 by C Dunlop (Australia) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Sydney to Melbourne on reconfigured 767, return on old config 767. Both flights left on time, crew pleasant
and served a cookie going to Melbourne and an almost indelible panini on the return. Very ordinary.
Melbourne baggage delivery was delayed, receiving bag 40 minutes after landing. Flight to Melbourne had
iPads which compared to the old system is fantastic. Reasonable selection and more than enough for short
flight.
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Qantas Airways Customer review : 14 January 2013 by Rod Tayler (Australia) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled MEL-LAX-BNE and had excellent service on both flights. MEL-LAX on A380 with comfortable seats,
great IFE and wonderful flight crew who were very attentive. Return journey on refurbished 747 was equally
enjoyable having retrofitted to A380 pods. I found 11k upper deck on this aircraft very comfortable and was
able to easily manage several hours sleep.
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Qantas Airways Customer review : 14 January 2013 by J Rait (Australia) |
| Rating : 9/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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QF94, LAX to MEL. Over the past 2 years, I have flown the A380 for work (in both first and business class),
but have to commend Qantas on the quality of their PE product on a family holiday to the USA. Comfortable
seats, great food, wine and inflight entertainment and above all: excellent customer service from friendly
staff. Premium Economy with QF is great value and truly Business minus rather than just Economy plus!
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Qantas Airways Customer review : 14 January 2013 by G Butcher (Australia) |
| Rating : 8/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Have avoided QF Premium Economy on Qantas's 747's as unimpressed with value when first introduced a few
years ago on transpacific flights. Flew QF52, SIN-BNE and am now a convert with current 747 layout,
dedicated PE toilet and excellent and attentive service.
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Qantas Airways Customer review : 14 January 2013 by Jay Dee (Australia) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MEL-SIN-MEL, A380. After a 90 min departure delay, we sat next to the runway for another 40 minutes. Seats
are not designed for anyone over 6 ft, I'm 6 ft 5, and are about as comfortable as a milk crate for everyone
else. Seat pitch for a long haul flight is pathetic, and once the seat in front of you is reclined, it becomes
simply a joke. Service is like they are doing you a favour, not doing their job. Flight had a mix of Western and
Asian attendants, and the Asian attendants barely spoke English, and referred you to a Western attendant at
every call. Ran out of food selections at every meal. Cabin crew vanished immediately after meal service, and
magically re-appeared 90 mins from SIN. I am a long standing high level Qantas frequent flyer, but will spend
my points and get away from QF as quickly as possible. The price, service and cabin (long haul) simply is not
worth it.
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Qantas Airways Customer review : 11 January 2013 by C Braybrooke (Australia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Transferred to QF from LH en-route home from MAN-MEL. Transfer in SIN. Unable to gain a boarding pass on
check-in at LH, told computer systems are different between the airlines although my luggage would go all
the way without rechecking. Queued up at transfer desk at SIN, queue was out along the hallway, when I
finally got to the desk was told I was on standby. They kept me waiting in the transfer area for over 3 hours
before allocating me a seat! Once on board A380 I felt the QF service was slack and unprofessional. Staff
did the minimum. Very little room between seats. Took over 2 hours before we were fed and water given
sparingly throughout the flight. I have not been QF long haul for several years and it definitely has gone
downhill in all areas.
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Qantas Airways Customer review : 10 January 2013 by F Hutcheon (Australia) |
| Rating : 2/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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QF068 from Hong Kong to Perth on 7/1/2013. A330 Business Class Cabin looks fabulous but looks can be
deceiving! Seats were very uncomfortable, there was a bar that went right across my calves making it
difficult to get comfortable, the seats were very hard and cramped, though in a pod style. There was one
cabin crew member looking after 30 business class passengers, the menus had Sydney to Hong Kong printed
on them which were asked to ignore, as I was second last to be asked my menu option, my preference wasn't
available so I settled for a vegetarian option. When it arrived it was completely inedible. Flight was 8 hours
long and then for breakfast we were given was a ham and cheese croissant and some coffee - no option and
that was it. Business class is supposed to be better than the norm, after all you pay a premium. In
comparison to many international flights Qantas has a long way to catch up as they appear amateurish and I
will not fly them international again, especially when there are so many quality options on the market.
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Qantas Airways Customer review : 9 January 2013 by N Hills (Australia) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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A380 from Sydney to Hong Kong was excellent. Seat was comfortable and the food brilliant. Inflight
entertainment was pretty good except the touch screen was a bit slow. Self serve at back of plane was a
great touch. Cabin crew informative and helpful. Have experience many airlines and A380s through my time
but the Qantas product trumped them all.
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Qantas Airways Customer review : 8 January 2013 by Kevin Tao (Australia) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-SIN operated by an A380. Flight delayed around 1 hour due to engineering reasons. Seats were the
Skybed business seats and they were quite comfortable. A large selection on the IFE. Aircraft was full
booked. Food was very disappointing considering it was business class. They ran out of menus so
passengers had to share one around the cabin. Entree was a salad, main course had 3 choices but by the
time they got to my seat (which was near the back) two of the choices were unavailable already. Dessert was
either ice cream or fruit plate - not both. Only one choice. Very disappointing when compared to other large
airlines. Dinner service took 2.5 hrs. Waiting time between entree and main course was 45mins. Staff service
was average and everything was rushed. I really hope this flight was a rare occasion as Qantas really needs
to pick up their game if they want to stay in the world's top airlines.
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Qantas Airways Customer review : 8 January 2013 by Steven Cao (China) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Shanghai Pudong-Sydney return with A330-200, Sydney-Brisbane with B738, all on time. Ground staff at
Shanghai Pudong airport and Sydney airport are rude and unprofessional, once on board, everything is perfect!
Brand new aircraft, comfortable seats, nice food and wine provided on PVG-SYD route, AVOD superb, staff very
friendly. Definitely will fly with QF again.
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Qantas Airways Customer review : 8 January 2013 by Thomas Smith (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Brisbane to Townsville return. All flights departed on time, and arrived early. The new inflight
entertainment systems on the new 737-8 are fantastic. These 7pm departures use to come with a free hot
dinner, but it looks like QF have replace hot meals with cold sandwiches. Having flown this route at the same
time 4 times in the last 2 months, it looks like the catering side is taking a budget cut.
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Qantas Airways Customer review : 7 January 2013 by C Ritchie (Australia) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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QF528, Sydney to Brisbane, Boeing 767-300. Left a tad late, had exit row seats which made it pleasant as
186cm. Lunch just a pie (nice and warm) with coke/water. AVOD was IPAD which was pathetic. No volume
control could be found for my partners so she could not hear a thing. Q Streaming selection on IPAD also
woeful, movie selection limited, TV selection not great. Music selection was also woeful. Staff very pleasant,
but they had no idea how the IPAD worked. Only a 90 minute flight, we got in 10 minutes late, then waited
another 20 minutes for our baggage. Overall I'd give Qantas a low 3/10 for this trip mainly due to the very
poor Q Steaming IPAD system they have on the 767-300.
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Qantas Airways Customer review : 7 January 2013 by C Ritchie (Australia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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QF509, Brisbane to Sydney, Boeing 737-800. Early morning flight, left 7.30am, arriving in Sydney on time.
Very pleasant 90 minute flight, AVOD was rather good (December) had a reasonable array of movie, TV and
music selection but it could be improved quite a lot. Breakfast was not taken by us, its the same old same
old we have seen on other early morning flights, no difference whatsoever. Crew very good and polite,
baggage was delivered promptly which enabled us to get away from Sydney T3 rather quickly.
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Qantas Airways Customer review : 4 January 2013 by Paul Williss (Australia) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DRW-PER, Business class in late December. Could not really fault anything. 737-800 with new interior, the
red leather business seats which are very comfortable. Food service an improvement on previous business
class trip to Sydney, entree served (great soup), plus 3 choices for main and either cheese board or ice cream
for dessert. Flight attendant extremely professional without being too official, great wines and
entertainment system - was in row 1, so had pull-out TV screen. Well worth the upgrade!
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Qantas Airways Customer review : 3 January 2013 by Roger Brunning (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Singapore to Sydney. Flight was late due to weather problems at LHR, but no sympathy from the flight crew
who were dreadful. Economy class was obviously an embarrassment to them and they did everything they
could not to come into contact with us. Service was not a word in their vocabulary. Would never fly Qantas
again by choice.
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Qantas Airways Customer review : 3 January 2013 by M Eggleton (Australia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-SIN-MEL. My second leg this year with Qantas, and I'm still not convinced they are up to it. Check in at
Heathrow T3 was interesting. Only 3 people in the queue, and 2 desks open, but I was made to go print my
own boarding pass and bag tags, only to then have to queue in that same line to hand my bags over. The
computers took over 10 minutes to process, so was pointless if you still have to queue, as check-in doesn't
take more than 5 minutes. Getting into the gate (7) took 40 minutes. Staff were just too slow. In the air on
the A380 was great. No bottle of water on the seat which you should get. First leg from London very good
due to our friendly crew member. I was in seat 48A which gets food first, but I didn't enjoy the actual meals.
Breakfast was an odd omelette which tasted of nothing. The things that went with the meals were great, but
the meals themselves left something to be desired. Second leg from Singapore was fine. Getting into gate
(C23) was fairly quick and painless, you can always expect an efficient transfer at Changi airport, which
makes it less painful of a journey (12hr+7hr). Got back on the same plane, just refuelled and restocked,
cleaned etc. Meals again lacked, only given 1 or 2 drinks between meals, but do supply plenty with your
meal. It felt like 6 toilets wasn't enough for downstairs, 350 people. It meant people queuing down the
aisles. One other downfall seemed to be how long staff took to clear away your empty tray. It was well over
30 minutes. Entertainment was good, I flew January 1st/2nd and had Decembers films on still. Overall I was
happy with the plane, seat, and the staff service, but the food and entertainment lacked slightly for me.
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