Qantas Airways Customer Reviews and Qantas Passenger Trip Reports

Used our frequent flyer points to do the 7 hr flight from Brisbane-Singapore-Brisbane on QF51 and 52 on a 747. I appreciated the extra leg room, as 'shoehorned' into an economy seat of a flight longer than 3 hours is potentially dangerous to a person of my height (1.93cm). All other aspects of the flight were the usual Qantas high standard.

Sydney to Melbourne on reconfigured 767, return on old config 767. Both flights left on time, crew pleasant and served a cookie going to Melbourne and an almost indelible panini on the return. Very ordinary. Melbourne baggage delivery was delayed, receiving bag 40 minutes after landing. Flight to Melbourne had iPads which compared to the old system is fantastic. Reasonable selection and more than enough for short flight.

Travelled MEL-LAX-BNE and had excellent service on both flights. MEL-LAX on A380 with comfortable seats, great IFE and wonderful flight crew who were very attentive. Return journey on refurbished 747 was equally enjoyable having retrofitted to A380 pods. I found 11k upper deck on this aircraft very comfortable and was able to easily manage several hours sleep.

QF94, LAX to MEL. Over the past 2 years, I have flown the A380 for work (in both first and business class), but have to commend Qantas on the quality of their PE product on a family holiday to the USA. Comfortable seats, great food, wine and inflight entertainment and above all: excellent customer service from friendly staff. Premium Economy with QF is great value and truly Business minus rather than just Economy plus!

Have avoided QF Premium Economy on Qantas's 747's as unimpressed with value when first introduced a few years ago on transpacific flights. Flew QF52, SIN-BNE and am now a convert with current 747 layout, dedicated PE toilet and excellent and attentive service.

MEL-SIN-MEL, A380. After a 90 min departure delay, we sat next to the runway for another 40 minutes. Seats are not designed for anyone over 6 ft, I'm 6 ft 5, and are about as comfortable as a milk crate for everyone else. Seat pitch for a long haul flight is pathetic, and once the seat in front of you is reclined, it becomes simply a joke. Service is like they are doing you a favour, not doing their job. Flight had a mix of Western and Asian attendants, and the Asian attendants barely spoke English, and referred you to a Western attendant at every call. Ran out of food selections at every meal. Cabin crew vanished immediately after meal service, and magically re-appeared 90 mins from SIN. I am a long standing high level Qantas frequent flyer, but will spend my points and get away from QF as quickly as possible. The price, service and cabin (long haul) simply is not worth it.

Transferred to QF from LH en-route home from MAN-MEL. Transfer in SIN. Unable to gain a boarding pass on check-in at LH, told computer systems are different between the airlines although my luggage would go all the way without rechecking. Queued up at transfer desk at SIN, queue was out along the hallway, when I finally got to the desk was told I was on standby. They kept me waiting in the transfer area for over 3 hours before allocating me a seat! Once on board A380 I felt the QF service was slack and unprofessional. Staff did the minimum. Very little room between seats. Took over 2 hours before we were fed and water given sparingly throughout the flight. I have not been QF long haul for several years and it definitely has gone downhill in all areas.

QF068 from Hong Kong to Perth on 7/1/2013. A330 Business Class Cabin looks fabulous but looks can be deceiving! Seats were very uncomfortable, there was a bar that went right across my calves making it difficult to get comfortable, the seats were very hard and cramped, though in a pod style. There was one cabin crew member looking after 30 business class passengers, the menus had Sydney to Hong Kong printed on them which were asked to ignore, as I was second last to be asked my menu option, my preference wasn't available so I settled for a vegetarian option. When it arrived it was completely inedible. Flight was 8 hours long and then for breakfast we were given was a ham and cheese croissant and some coffee - no option and that was it. Business class is supposed to be better than the norm, after all you pay a premium. In comparison to many international flights Qantas has a long way to catch up as they appear amateurish and I will not fly them international again, especially when there are so many quality options on the market.

A380 from Sydney to Hong Kong was excellent. Seat was comfortable and the food brilliant. Inflight entertainment was pretty good except the touch screen was a bit slow. Self serve at back of plane was a great touch. Cabin crew informative and helpful. Have experience many airlines and A380s through my time but the Qantas product trumped them all.

SYD-SIN operated by an A380. Flight delayed around 1 hour due to engineering reasons. Seats were the Skybed business seats and they were quite comfortable. A large selection on the IFE. Aircraft was full booked. Food was very disappointing considering it was business class. They ran out of menus so passengers had to share one around the cabin. Entree was a salad, main course had 3 choices but by the time they got to my seat (which was near the back) two of the choices were unavailable already. Dessert was either ice cream or fruit plate - not both. Only one choice. Very disappointing when compared to other large airlines. Dinner service took 2.5 hrs. Waiting time between entree and main course was 45mins. Staff service was average and everything was rushed. I really hope this flight was a rare occasion as Qantas really needs to pick up their game if they want to stay in the world's top airlines.

Shanghai Pudong-Sydney return with A330-200, Sydney-Brisbane with B738, all on time. Ground staff at Shanghai Pudong airport and Sydney airport are rude and unprofessional, once on board, everything is perfect! Brand new aircraft, comfortable seats, nice food and wine provided on PVG-SYD route, AVOD superb, staff very friendly. Definitely will fly with QF again.

Flew Brisbane to Townsville return. All flights departed on time, and arrived early. The new inflight entertainment systems on the new 737-8 are fantastic. These 7pm departures use to come with a free hot dinner, but it looks like QF have replace hot meals with cold sandwiches. Having flown this route at the same time 4 times in the last 2 months, it looks like the catering side is taking a budget cut.

QF528, Sydney to Brisbane, Boeing 767-300. Left a tad late, had exit row seats which made it pleasant as 186cm. Lunch just a pie (nice and warm) with coke/water. AVOD was IPAD which was pathetic. No volume control could be found for my partners so she could not hear a thing. Q Streaming selection on IPAD also woeful, movie selection limited, TV selection not great. Music selection was also woeful. Staff very pleasant, but they had no idea how the IPAD worked. Only a 90 minute flight, we got in 10 minutes late, then waited another 20 minutes for our baggage. Overall I'd give Qantas a low 3/10 for this trip mainly due to the very poor Q Steaming IPAD system they have on the 767-300.

QF509, Brisbane to Sydney, Boeing 737-800. Early morning flight, left 7.30am, arriving in Sydney on time. Very pleasant 90 minute flight, AVOD was rather good (December) had a reasonable array of movie, TV and music selection but it could be improved quite a lot. Breakfast was not taken by us, its the same old same old we have seen on other early morning flights, no difference whatsoever. Crew very good and polite, baggage was delivered promptly which enabled us to get away from Sydney T3 rather quickly.

DRW-PER, Business class in late December. Could not really fault anything. 737-800 with new interior, the red leather business seats which are very comfortable. Food service an improvement on previous business class trip to Sydney, entree served (great soup), plus 3 choices for main and either cheese board or ice cream for dessert. Flight attendant extremely professional without being too official, great wines and entertainment system - was in row 1, so had pull-out TV screen. Well worth the upgrade!

Singapore to Sydney. Flight was late due to weather problems at LHR, but no sympathy from the flight crew who were dreadful. Economy class was obviously an embarrassment to them and they did everything they could not to come into contact with us. Service was not a word in their vocabulary. Would never fly Qantas again by choice.

LHR-SIN-MEL. My second leg this year with Qantas, and I'm still not convinced they are up to it. Check in at Heathrow T3 was interesting. Only 3 people in the queue, and 2 desks open, but I was made to go print my own boarding pass and bag tags, only to then have to queue in that same line to hand my bags over. The computers took over 10 minutes to process, so was pointless if you still have to queue, as check-in doesn't take more than 5 minutes. Getting into the gate (7) took 40 minutes. Staff were just too slow. In the air on the A380 was great. No bottle of water on the seat which you should get. First leg from London very good due to our friendly crew member. I was in seat 48A which gets food first, but I didn't enjoy the actual meals. Breakfast was an odd omelette which tasted of nothing. The things that went with the meals were great, but the meals themselves left something to be desired. Second leg from Singapore was fine. Getting into gate (C23) was fairly quick and painless, you can always expect an efficient transfer at Changi airport, which makes it less painful of a journey (12hr+7hr). Got back on the same plane, just refuelled and restocked, cleaned etc. Meals again lacked, only given 1 or 2 drinks between meals, but do supply plenty with your meal. It felt like 6 toilets wasn't enough for downstairs, 350 people. It meant people queuing down the aisles. One other downfall seemed to be how long staff took to clear away your empty tray. It was well over 30 minutes. Entertainment was good, I flew January 1st/2nd and had Decembers films on still. Overall I was happy with the plane, seat, and the staff service, but the food and entertainment lacked slightly for me.