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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports



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Qantas Airways Customer review :  24 May 2014 by H Thompson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF3 and QF4 Sydney/ Honolulu return. Having read the dire reports of this particular route, we went equipped with an extra inflatable cushion each, plus a neck roll. The seats were not as bad as we expected although as cramped as you would expect in Economy. The price for travelling Business on this route is outrageous. Boarding at Sydney was a complete shambles. All the departure boards announced that the gate was open. However when you arrived at the gate there was a surly security man ordering everyone to sit in a holding bay next to the gate. Countless people turned up at the gate and explained that the boards said it was open, to be given no explanation, but ordered to sit elsewhere. The problem was that there was a JetStar flight to Honolulu that was late leaving and all their passengers were also in the holding bay. There was not one announcement as to what was going on. Occasionally a passenger would be called by name and allowed through, but the rest of us had to stand and endure the glare from the security man. Eventually a woman security person turned up and was much more amenable but was muttering about 'security' procedures. Eventually they opened the gate and all the passengers went through. By this time the Qantas and Jet Star passengers were all mixed up and of course after the Jetstar flight had been called and was about to close there was one poor passenger who was still mingling in with the Qantas passengers and almost missed his flight! It was then announced that it was the 'late arrival of the cleaners' that had caused the problem. Total shambles. Onboard the cabin crew were cheerful and willing to help. The service of drinks is a bit bizarre, they don't serve a drink before the meal, so if you don't want wine (which was vile) you end up having a gin and tonic, or other aperitif with your meal. Or not, as the case may be. On the return leg I asked for a G & T, they said they would bring one back, but never did. I couldn't be bothered to ask again. The food was fairly awful. My husband had something described as pearl cous cous, it looked like spider's eggs and tasted of nothing! The ice cream after dinner was the best part of the meal service. The Ipads are a complete waste of time, the sound is terrible and after trying to get two or three to work we gave up. The staff must hate them, as they seem to spend a lot of time sorting them out! On the way back, boarding at Honolulu was very well organised. The plane was full, but the cabin staff again were very good. Two of the call buttons got stuck and kept pinging every few seconds for about two hours, but eventually they managed to stop the noise. Again the food was forgettable. All flights were on time and we arrived safely, so that's what counts, but 10 hours was quite long enough!



Qantas Airways Customer review :  22 May 2014 by Roger Stone    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SCL (Santiago)-SYD on QF27/28 again in Premium Economy. This almost feels like a 'flagship route' for Qantas these days. These flights are excellent and interesting and offer (if one is lucky) unbelievable views of the Antarctic Ice Shelf, especially at this time of the year as the aircraft follows the necessary 'Great Circle Route' to and from Australia. Top professional service and a sense of a quality product on these 747 flights .I only wonder why Qantas doesn't offer Premium Economy Seating on its A330 flights into Asia as does Cathay Pacific. I'm sure it would be a winner.



Qantas Airways Customer review :  22 May 2014 by T Annan    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Sydney and onto Hawaii and back on QF3 and QF4. After boarding found that the aircraft was older than others, however we did not have an issue with the seating or leg room, the service and meals were more than satisfactory and the crew were fantastic on both flights. If you would like to be critical, the iPads take a while to get working, if they don't work all together the cabin crew are very quick to replace it with another, most of the time it was just a matter of turning it off and re booting. Both the domestic flights were also good, as we travelled with a family of four we also found the baggage allowance of two check ins per person by 23 kg fantastic. When booking the flights our travel agent got Qantas as the cheapest out of Virgin, Hawaiian and Jetstar.



Qantas Airways Customer review :  21 May 2014 by Ruth Mackinnon    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Attendants will ply you with excellent Aussie wine and very good food. Snacks galore. Unlimited choices on your TV. They provided plenty of blankets and pillows and the first leg was not crowded and they had no problem that I stretched out across 3 seats and slept a few hours.



Qantas Airways Customer review :  18 May 2014 by R Brydon    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF28 from Santiago to Sydney on 12th May was a dream trip. Staff very attentive, personalized service and great seat comfort. Cabin staff even suggested I try to get on an earlier flight from Sydney to Melbourne after clearing customs and immigration, which got me home 1 hour before schedule.



Qantas Airways Customer review :  18 May 2014 by J Curtain    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Melbourne. After an overnight JAL flight from Tokyo to Sydney I connected with a QANTAS domestic to Melbourne. I made the mistake of taking carry on luggage that was way too heavy. The staff were quite understanding and arranged for it to be stored until the plane landed in Melbourne . It says something of the quality of the staff that they were understanding and patient when a mistake like this is made by a customer. The breakfast served was very good and quite substantial for such a short flight. Good IFE as well.



Qantas Airways Customer review :  18 May 2014 by Don Coleman    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to Auckland on B737-800. Business section was poorly maintained. Sticky residue from unknown source all over my seat and entertainment controls. The entertainment monitor was difficult to get out (bent or damaged fittings, perhaps?). Staff appeared tired and unenthusiastic, food on par with cafeť food (stale, tasteless). Service is inconsistent. Bit of pot luck whether you will get reasonably good or poor service. Loose panels on wall and disgusting state of washroom suggest Qantas is cutting spending on maintenance and cleaning. I'm now one of the growing number of Australians who say "anyone but Qantas" when booking an international flight.



Qantas Airways Customer review :  18 May 2014 by Don Coleman    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX to BNE, on Boeing 747-400. Business class (upstairs). Poor service from uninterested crew. This was once a great airline, now service is just so inconsistent it's a joke. Even though this was I believe a refurbished plane, the layout looks third world compared to say Emirates business class. Qantas fare prices don't seem competitive, and poor value for money. If you're reading this to help you decide whether to fly Qantas or a competitor, keep looking! Good points, punctual, that's about it. Yet another in the rapidly expanding "anyone but Qantas" group of customers. They seem to be on the verge of going belly up, and have only themselves to blame.



Qantas Airways Customer review :  17 May 2014 by A Rowling    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney to Singapore on the first leg to Tel Aviv. Haven't been on Qantas for some years. The flight to Singapore and back on the return trip were pleasant. On time, pleasant crew, clean plane. Food was good, seats ok considering that we flew economy. We would fly Qantas again.



Qantas Airways Customer review :  13 May 2014 by Vieira Manuel    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used Qantas on 8th May from Cairns to Sydney to connect to Kuala Lumpur for the first time. Was completely surprised by the quality of the service. The flight was on time, the staff were really good and professional, they served a tasty hot meal and even got a nice ice cream before landing. The inflight service was also good, they put a movie and the news after that. For me living in Europe and knowing that most European airlines don't have a nice service in Economy anymore was good to enjoy such a good service as Qantas.



Qantas Airways Customer review :  12 May 2014 by Binding Ronald    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIN-MEL on 10/5/2014, Economy. First question why don't airlines and I only fly Qantas place families with children throughout the aircraft and not in a designated area on the plane preferable at the rear of the plane. Secondly, we had a miserably crew flying back (a great crew flying up) it seems that returning crew are not that interested in serving or smiling and on this flight took ages to serve a simple meal. I am a real fan of Qantas and will always support them but on this occasion this flight was not what I expect from Qantas.



Qantas Airways Customer review :  11 May 2014 by G Thomas    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Caught flight from MEL-DXB-LHR. I'm always concerned when I catch a flight because in all reality it comes down to two things - food and staff. I have said it before and I will say it again Qantas needs to dump Neil Perry. His food selections and food inspirations are 'tripe' and while some people enjoy that most don't. On the other hand the staff were great. Acknowledged me by name and were very attentive. All in all a good flight but one that will always be marred due to the food, IFE was OK buy could do with a wider selection.



Qantas Airways Customer review :  8 May 2014 by Tanmay Bhakta    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Sydney to Christchurch in economy class. Check in went very smoothly and staff were very helpful. There was a 45 minute delay for the flight. But the airline did apologize for it and said that it was due to bad weather. When we boarded we were welcomed by a smiling and friendly cabin crew. The plane was a brand new 737-800 which had an almost spotless cabin. The seats were very comfortable with plenty of leg room and a reasonably sized IFE. The food was great and was very filling. The toilets were also clean and fresh.



Qantas Airways Customer review :  1 May 2014 by Ken Howie    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg - Sydney on retrofitted 747. Seats very comfortable and enjoyed good sleep in both directions. Good choice of food from Neil Perry menu and knowledgeable advice on wines. Service excellent throughout. Entertainment system proved quite frustrating in use.



Qantas Airways Customer review :  1 May 2014 by Dianne Gough    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Brisbane - Dubai - London on A380. We were lucky enough to snag seats 32 J&K which are a pair of bulkhead seats in the economy section on the upper deck. It was a peaceful oasis at the back of the plane. Seats were comfortable and we had plenty of legroom due to the bulkhead. Storage bin in the side was excellent for storing handbags, coats etc for easy access. Service from staff was excellent. Very friendly and efficient. Food was, surprisingly, very good. Drinks and fruit/snacks were offered regularly throughout the flight. I hope we are able to snag these seats again next time we fly. So much better than the downstairs economy section. IFE was good with plenty of movies, games, TV shows and music to choose from. All in all, a very satisfying flying experience.



Qantas Airways Customer review :  28 April 2014 by Govindraj Gopinath    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with the family from MEL-JFK on PE class by QF93/107 on 5 April and return by QF108/94 on 19 April. Overall very satisfied, value for money and PE class stood for its rating. A380 hands down is very quiet and spacious. Transit experience at LAX can be very exhausting but can't be blamed on QF. Flight deck update apt including sharing the flying route and vantage views. Seat legroom and comfort fine but would have preferred little more leg rest adjustment features. Noise cancelling headsets provided, amenity kit provided onward but not provided on return. Table linen service with menu cards and real cutlery provided. Two options for main course and breakfast provided but Neil Perry recipe can reconsider the meagre dessert servings; food little bland and not appealing. Welcome drinks with bubbles a special by QF compared to other competition. Stand out was the staff on board - genuinely friendly, courteous and engaging in short conversation. Onward flight supervisor personally introduced addressing last names and walked through the features of the cabin and service. On return leg night flight one of the crew woke all sleeping passengers to advise them to eat since it is a long flight and breakfast was not for another 12 hours - a very caring touch. Mid flight snacks and beverages frequent. Crew pleasingly responded to request for dessert wine and cappuccino. Toilets shared with business class, kept clean. Overall, arrived with less fatigue after 23 hours flight and thanks to Qantas PE good service.



Qantas Airways Customer review :  28 April 2014 by Jay Howard    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SYD. Off to a bad start when they tried to change my seat at check-in with no explanation. On board, they had screwed up my pro-ordered meal, was given no entree (I had to ask for it when I realised I had been forgotten) and given the wrong main course - an inedible chicken dish (slimy and fatty meat) on a bed of awful-tasting rice. Staff were apologetic about the errors. Breakfast was poor quality, a ricotta and spinach pastry item that was cold in the middle. Given they push you to pre-order meals online in Business class they could at least get it right.



Qantas Airways Customer review :  25 April 2014 by S West    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to SYD via Dubai on an A380. Overall, the Qantas product is average at best which is a shame given the excellent product that once it was. Boarded aircraft at LHR and offered a drink, however once finished glasses collected and despite a 2 hour delay, nothing further was offered. Not sure what the current procedures are on Qantas, however once the plane had finally taken off, it was another 2 hours before a meal or drinks service was offered bringing the aggregated time of almost 4 hours without any service. This is simply not acceptable when compared with the competition. Once the service had commenced, the food and drink offering was significantly more Spartan than previous trips on the carrier. The stopover in Dubai was OK - the emirates business lounge was enormous, however the one thing that was not sufficient were the shower facilities with a 30 mins wait despite the overall lounge being almost the size of a football field! Once on route to Sydney, service again was slow following take off demonstrating that the London leg was not a one off. The IFE package was however excellent and the seats on board very comfortable. Something that does seem a waste of time is the so called on board business lounge and self service bar. Tiny area with the offering at bar comprising of a half drunk bottle of red wine, 3 cans of coke and 3 packets of crisps. If this is the offering, suggest that Qantas consider removing this facility and replace it with additional toilets as every time I went to use these facilities, there was a 10-15 wait which is something one hopes to avoid in business class. On arrival in Sydney everything worked like clockwork and returned to the levels of service that I had previously associated with Qantas. Suggest that this airline needs to spend more time focussing on the overall service provided rather than gimmicks such a new uniforms.



Qantas Airways Customer review :  25 April 2014 by Ritchie Craig    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF52, 747, Singapore to Brisbane, 18 April 2014. Seats 70J and 70K. Excellent flight home, departed late, arrived around 15 minutes late into Brisbane at 05.25. Service was good, inflight dinner meal was very good and very tasty. Inflight entertainment QStream has much improved I'm glad to say, plenty of current movies, tv shows and a tonne of music to listen to. Overall the best international flight I've had with Qantas in the past 4 years. Its a pity the airline seems to be run by idiots. Seats 70J and 70K are a 2 seat row, down back near toilets (did not worry us), very good position actually pretty quiet.



Qantas Airways Customer review :  24 April 2014 by A Chauhan    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF172 - Wellington to Melbourne on 21 April 2014. After the negative press that Qantas has been receiving recently, I felt it necessary to comment at how exceptional this flight was. I was a little hesitant initially given that the aircraft (B737-800) was a narrow aisle aircraft and was operated by Jetconnect crew. How wrong I was! The plane itself had a variety of IFE options. The staff were brilliant, warm, perceptive and on top of every passenger's needs. The only critique would be the food options - unfortunately the Cajun fish I had was a little bland. I was happy to receive a great beverage service, something lacking from many airlines. Keep up the excellent work Qantas.



Qantas Airways Customer review :  23 April 2014 by G Thomas    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Caught QF616 from Melbourne to Brisbane and still Qantas cannot get it right. One staff member checking customers onto the flight makes a joke of the priority line, especially when the staff member is stationed behind the general boarding check in. The cost cutting is there for all to see. The flight was pleasant enough and the staff were also professional. However, people should really consider what the continuing cost cutting is doing to this one proud airline.



Qantas Airways Customer review :  22 April 2014 by K Birkett    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Coffs Harbour-Sydney-Melbourne. There were several hiccups and delays on the way but they were all dealt with quickly and efficiently. The captain on the SYD-MEL leg was very good, keeping us informed with what was happening with the delays. He even personally said goodbye to every single passenger as they disembarked. Baggage service was quick and despite having a few somewhat fragile items in a softshell bag they were completely untouched.



Qantas Airways Customer review :  22 April 2014 by Rod McGuire    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-SYD in seat 32J which is in the front row of the upper deck economy section of the A380. Extremely quiet and surprisingly smooth (usually I find sitting toward the back of a plane rougher ride). Used their Dubai Connect service due to 8h+ transit from Casablanca. Very efficiently handled by Emirates/Qantas. Would say I preferred Qantas over EK because the cabin staff were warmer and showed their personality. Also there were countless rounds of the cabin with trays of snacks and drinks. IFE was excellent.



Qantas Airways Customer review :  20 April 2014 by D Walker    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After not flying on QF International for some years after a rather rude experience, I decided to try QF return Brisbane to Singapore and was presently surprised at the service I received. Very efficient, friendly, professional, mature and younger female FA's. Food was nice, particularly good from BNE. Hot chocolate, ice creams and fruit served during the flight. Drink service was very good as was the entertainment on the older 747's. A rather good experience but a somewhat underrated airline in this country.



Qantas Airways Customer review :  17 April 2014 by M Graham    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have always received excellent service from Qantas. In particular, I thoroughly enjoyed a recent A380 flight from Los Angeles to Melbourne. The flight attendants were friendly yet professional and the A380 was great too. I particularly loved the self-serve snack bar and in-flight entertainment on the A380, as well as how quiet the aircraft is. Despite flying in economy, I managed to get a good rest on the overnight flight. The plane departed and arrived on time too. I had a good experience and wouldn't hesitate to recommend this airline.





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