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Rating 1.0 (very poor) to 5.0
(excellent) |
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QANTAS review : 5 July 2008 by B Jones (Australia)
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Customer Rating : 4/5 |  |
Recommended: |  |
Value for Money: |  |
Cabin Flown: | Economy |
Sydney to Shanghai on A330. Flight left 10 minutes late but made up time. IFE
system was great with lots of choices. Crew were efficient and nothing more -
answered call bells fairly quickly and were polite. A couple of them had trouble
smiling and looked quite exhausted. The food was average, however the cup
noodles is a nice touch. I got an aisle seat towards front of economy as
requested so was happy with that. The crew did a very good job with a
disturbance in the cabin. Ground staff in Shanghai had poor communication skills
and made transfer arrangements difficult.
QANTAS review : 5 July 2008 by Yi Ren (Australia)
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Customer Rating : 5/5 |  |
Recommended: |  |
Value for Money: |  |
Cabin Flown: |
Business |
Recent trip to UK and China with QF and AY. Qantas has improved services and facilities. PEK-SYD
flight was cancelled due to emergency medical situation with passenger, QF did really good job -.
put everyone into the hotels, all expenses covered (including meals, hotel and IDD call). Lounge at
new PEK airport terminal 3 was good. services at both business class (PEK-SYD) and economy class
(SYD-HKG) was great.
QANTAS review : 29 June 2008 by Eric Marshall (Australia)
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Customer Rating : 3/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
SYD-SIN. First trip OK, menu and trip planner provided, although things did not happen according to
the planner. Food acceptable, FAs OK but ages to clear after service. Return trip not so good, no
menu, one meal inedible, crew slow, ages to clear, lights left on most of the night apart from short
period. They were then snapped full on (not slow light increase as can be done) at 3am for breakfast
service.
QANTAS review : 29 June 2008 by J Power (Singapore)
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Customer Rating : 3/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
BNE-SIN in Business Class. I decided to pay extra this trip for QF business class because I was
recovering from an injury and 7 hours in economy would have been very difficult. I certainly had
more leg room which was nice, but that was about it. When I boarded, the steward stood next to me
and watched as I (a middle-aged woman) struggled to get my small computer bag into the overhead
compartment (I had hurt my shoulder so couldn't lift my arm properly); luckily another passenger
helped me, but not a finger lifted by the steward. At no point was I addressed by name (something
that always happens when flying J class on SIA or MAS). The one time I dared press the call button,
it took 20 mins for someone to respond and I was told that in future, I needed to walk down to the
galley to ask for what I wanted. The attendants disappeared completely for about 2 hours mid-flight,
though one was seen reading a magazine behind curtains in the crew rest area. Service throughout the
flight was perfunctory, and while no one actually scowled, I felt like I (and the other passengers)
was a nuisance to the staff. With the price of tickets escalating all the time, I will be giving my
custom to those airlines that at least pretend to welcome my patronage, in preference to Qantas who
make me feel unwelcome regardless of what class I fly.
QANTAS review : 29 June 2008 by Tim Short (Australia)
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Customer Rating : 2/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Sydney - Brisbane day return. Qantas cancelled my early morning flight so I switched to Virgin Blue.
Return flight delayed by 1 hour and downsized plane from 767 to 737 so seating all over the place.
Flight itself Ok and pleasant crew, but ground staff obviously busy with the maintenance strike
seemed to take pleasure in pushing people from post to post to sort out QF problems.
QANTAS review : 25 June 2008 by M Radford (UK)
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Customer Rating : 5/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
SYD-FRA via SIN. Economy. Brilliant Qantas experience from start to end, travelling with a Platinum
FF resulted in the ability to experience Sydney's First Class lounge, which must rate as one of the
best First Class lounge, if not the best. Boarding was a little delayed but only by 15 minutes. Once
onboard two-class B747 the strength of Qantas came through with superb service and the smart QSnack
packs. No problem in Singapore, however the lounge is a little aged. Great flight allowing a
connection onto Heathrow through BA and if you can handle the extra stop its usually a great deal
cheaper.
QANTAS review : 24 June 2008 by Trish Elkins (China)
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Customer Rating : 1/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
I took my 16 year old son to the airport to check in for a flight to Sydney, only to be informed by
others in the queue - not the ground staff - that the plane would not be arriving from Sydney until
2 hours after the scheduled departure time. The flight left three and a half hours late, but Qantas
had been aware for at least 12 hours that the flight was going to be delayed. They made no attempt
to contact us - or anyone else as far as I could tell - to let us know. They request contact details
when you book a flight, apparently so they can contact you if the flight is going to be delayed, but
they don't use them. This has happened to friends of mine lately as well, and is becoming par for
the course as far as Qantas goes. My son missed his connecting flight to Brisbane because of the
delay. He got to Brisbane OK, but no thanks to Qantas. They do not deserve a 4 star rating. 3 star
at best and slipping steadily.
QANTAS review : 21 June 2008 by M Tay (Australia)
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Customer Rating : 3/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
SYD-MEL and return. Both flights delayed by 15-20 minutes, outbound by late arrival of aircraft, and
return by a technical issue. Late flights are becoming a feature of recent travels with Qantas.
Apart from that, FAs on both flights were good, at least we got dinner on the flight, and online
check in was fast and easy to use.
QANTAS review : 21 June 2008 by Benjamin Volk (Australia)
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Customer Rating : 3/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
SYD-BKK. A330 was delayed out of SYD by almost 2 hours. The entertainment on Qantas is the
highlight, although the screens in the economy cabin are on the small size and the brightness on the
screens is poor. First meal great, 2nd one is always poor. Service was quite good on this flight.
Drinks service regular and the crew worked quite hard.
QANTAS review : 17 June 2008 by C Burns (New Zealand)
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Customer Rating : 4/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Auckland-Sydney, Sydney-Singapore, Singapore-London, Los Angeles- Auckland. Very mixed bag. Qantas
consistency is not their strongest point. Auckland-Sydney crew good, food was terrible and non-
existent. Sydney-Singapore was terrible - crew very unfriendly and offhand. Asked for some water and
was rudely instructed "fill your water bottle up at the back of the aircraft". You could tell the
crew did not want to be on this flight. Singapore-London was nice. Crew accommodating and Snack
bags given were decent. However crew were hardly seen during the flight. Los Angeles-Auckland was
the best flight - service could not be faulted. Crew came around every 30 minutes with trays of
drinks, apples, any request was met with a huge smile and "certainly". If only Qantas could be like
that more often. Qantas food ranges from good to average. IFE is excellent with plenty of movie
choices. Delays were also a problem with 3 out of 4 flights delayed. I would say Qantas offers value
for money on certain flights however, on others not a chance especially the Auckland-Sydney sector
where they are regularly the most expensive airline to fly and they give you bare minimum.
QANTAS review : 17 June 2008 by D Hughes (Australia)
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Customer Rating : 1/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Have recently spent 2 months overseas. Flew Qantas as husband a frequent flyer due to work. Was not
impressed as our flight left Perth 3 hours late. We were in the Qantas Cub but could not find
seating for ages as it was so busy. Missed our connection in Singapore to Frankfurt due to delay.
Queues at Singapore airport were long to try and organise reconections. Had to fly to London and
then back to Frankfurt so were flying for over 24hrs. Qantas told us there would be someone to
assist us to catch our connecting flight to Frankfurt which there wasn't. Had to run around Heathrow
with luggage to catch connecting flight and almost missed that. Staff on board helpful but limited
as to how they could help. Seats narrow, limited leg room, no foot rests and video played up for
most of the flight. Had an around the world but only other Qantas leg was San Francisco to Sydney
and guess what? The plane was late again and we missed our connecting flight again in Sydney to
Canberra also the video played up again. We got the next flight but because it was not a jet but a
little Dash 8 we had problems with hand luggage as the luggage lockers are not very big. Again over
24hrs flying and so tired. My husband flies about twice a week with Qantas, I wish I could find the
stats for how often the planes run late as I think it is more than 30% of the time.
QANTAS review : 16 June 2008 by Stephen Bourke (Australia)
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Customer Rating : 3/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
MEL-LAX-HON-SYD-MEL. Flight from MEL left on time but entertainment system would not work for one of
us. LAX to HON although we had confirmed flights with American Airlines, at check in only had 3
seats together in exit row and 2 single seats distributed across aircraft so our 11 year old
daughter would be not near us. After objecting changed to an earlier flight but check in did not
tell us we would be delayed 6 hours although the knew this. No food provided on LAX-HON flight for
economy travellers, although on a QANTAS ticket. HON-SYD codeshare flight with Jetstar, flight
delayed 3 hours. Frequent Flyer points not awarded for Jestar Flight although QANTAS Holidays said
they would and we were travelling on a QANTAS ticket and we were provided food etc. Staff on QANTAS
flights were good.
QANTAS review : 16 June 2008 by T Hentunen (Finland)
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Customer Rating : 3/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
MNL-SYD-AKL-CHC-AKL. I was quite disappointed with Qantas after all the praise I had heard before.
Planes (767 & 737) were old and entertainment almost non-existant. Nice service and good legroom
anyway. Basic but solid product, which felt pretty lame after superb Asian airlines. Worst
experience on these flights was Sydney airport, where you had to wait for hours to go through all
the possible lines and inspections!
QANTAS review : 7 June 2008 by J Huang (Australia)
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Customer Rating : 2/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
SYD-HK return. Outbound flight was delayed by more than two hours due to mechanical issues. We had
a connection flight from HK to Beijing, with two hours transit time. A water bottle was handed out
to passengers at the beginning of the flight and was told to fill up the bottle myself at the back
of the plane when I asked for more water. Disappointing service for the Australian national carrier.
QANTAS review : 3 June 2008 by R Tinker (Australia)
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Customer Rating : 4/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
SYD-NRT-SYD. Booked through QF website and very impressed with process and relatively cheap fare.
Also like the option of listing yourself for upgrade via website which I did. Night departure from
SYD nice as airport very quiet. Impressed with Economy product and AVOD, and managed a few hours
sleep. Took Shinkansen from Osaka to Tokyo and NRT express to airport for return. Delighted to learn
upgrade to J had cleared for return flight. Long line to check in but after having documents checked
was directed to priority check in and allocated a window seat upon request. QF Club Tokyo very nice,
with similar décor to SYD, with plenty of food and beverage options. Much hyped Neal Perry food
rather bland for my taste. Sleeper seat had the awful feeling of sliding down, as these seats are
known for.
QANTAS review : 3 June 2008 by Mike Halpenny (New Zealand)
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Customer Rating : 4/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Christchurch to Adelaide Via Sydney. Flight was 2 hours late due to delay to arriving aircraft.
Check in was suspended so once it restarted everyone was standing in a queue with only 3 or 4 desks
operating. Despite being one of the last to check in we were offered emergency exit row so had heaps
of leg room. Cabin Crew helpful and friendly. Inflight entertainment of the older main screen type
and for some reason half way through the flight the system froze in our two seats also putting the
attendants call light on. Baggage collection in Sydney with bags arriving before we managed to
reached the collection area less than 5 minutes after we left the aircraft. Good domestic flight of
one and half hours from Sydney to Adelaide, Wine and snack offered by friendly crew tidy clean 737 aircraft.
QANTAS review : 2 June 2008 by Bill Atkins (USA)
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Customer Rating : 5/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
First |
LHR-SIN-SYD. Excellent crew on both sectors, and food and wines to a high standard with plenty of
choice.
QANTAS review : 31 May 2008 by Claus Dirnberger (Australia)
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Customer Rating : 3/5 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
MEL-AKL-SYD business class. 744 from Melbourne to Auckland was good (enroute to LAX), but business
class seats not as good as Air New Zealand product. Rather disappointing QF does not provide the
international business class product on its 767 services across the Tasman, but uses domestic
business class configuration instead which is about equivalent to premium economy. Otherwise the
service is good and crew approachable, friendly and helpful.
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