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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports |
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QANTAS AIRWAYS customer review : 2 February 2010 by Brad Blacklaws (Australia)
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Customer Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-MEL return in January. Down and back on 767s room was ok. On the way down, it was the day
that QF had a worldwide check in system glitch and people had to be checked in manually. Got
to MEL 2 hours late. The cabin crew were great on both legs. I have not flown QF domestically
for a while and they seemed to have trimmed a few edges even in Y. The food was morning teas
served in both directions and only a small biscuit and an apple. Some people pay quite a bit
for their tickets so the on flight experience should be better. I have recently also flown
Jetstar and they were much better. I only fly QF for my frequent flyer points.
QANTAS AIRWAYS customer review : 2 February 2010 by A Eastwood (Australia)
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Customer Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MEL-HKG. Outbound flight in Business (upgrade) was impeccable, what you would expect. Return
from SIN and in Economy. Aircraft was faulty so no aircon available on the ground, so we sat
for an hour in the stifling heat. No water was offered - you had to ask. General service was
slow and meal service was exceptionally slow. A Qantas FF I am bitterly disappointed with the
airline and will be using alternates in future.
QANTAS AIRWAYS customer review : 29 January 2010 by Kevin Tunnicliffe (UK)
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Customer Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-MEL return. The price compared very well with the competition from low cost airlines. The
Qantas price included refreshments and a 20kg checked bag allowance which made them cheaper
than the rest. The flights were on time and the seats comfortable for 53 mins flight. On the
ground at check in Qantas were annoying as you can only check in online or at a kiosk and then
have to queue for ages to drop your bags off. It kind of defeats the objective of having the
kiosks. There was just time for service of tea/coffee or soft drinks and a snack before
landing. bags were on the carousel within ten minutes. If they could sort out the bag drop
queues it would be great.
QANTAS AIRWAYS customer review : 29 January 2010 by D Weiss (UK)
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Customer Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
HKG-BNE. Priority boarding, pre-departure drinks, newspapers and breakfast card filled out
before take off. Friendly cheerful crew, vVery attentive service. Food good, although was
expecting more to choose from for breakfast (no choice of hot food). Kept well refreshed with
extensive beverages and pj's. Seats comfortable even though first generation. Slept for 7hours
straight.
QANTAS AIRWAYS customer review : 23 January 2010 by C Logan (Australia)
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Customer Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BNE-HKG Business Class. if only Qantas standards were consistent. BNE-HKG Sector in my
experience is always good. Maybe its because its a daytime flight, or that this flight
provides both a main and a light meal service, but the crew generally on this sector are
attentive and appear to like what they are doing. I've been especially impressed by a male
crew member who make a point of introducing himself as the person preparing the food and
inviting any special request. Quite a personal touch.
QANTAS AIRWAYS customer review : 23 January 2010 by S Jamieson (Australia)
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Customer Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-SIN-SYD Economy 747-400. Outward journey was pretty good - new refurb aircraft and crew
good - they just about got us back as frequent flyers. Return journey awful - older aircraft,
tatty to say the least, food dreadful. However, the worst thing about the return was the
attitude of crew (except 1 lady) - they were disinterested and appeared to have forgotten the
basics of customer service. This is not the type of service I expect from a so called "full
service" airline (having also flown Malaysian and Singapore).
QANTAS AIRWAYS customer review : 21 January 2010 by Klaus Schnauzer (Germany)
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Customer Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
FRA to SYD via SIN in J Class. I believe that this must be my last flight with Qantas . The J
Class needs updating the same to their planes. The 747 has seen better days. There are no flat
seats, and entertainment system does not really want to work. The meal selection and quality
needs to be reworked. Service itself is ok, but nothing to write home about it, specially for
the price you pay.
QANTAS AIRWAYS customer review : 17 January 2010 by Colin Jones (UK)
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Customer Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR-SIN-MEL-PER-SIN-LHR. Upper deck outward on B747-400, great flight. Cabin quiet, lighting
subdued, restful environment. Event though the skybed is not flat, its comfortable. Food hot
and appetising, attentive professional crew. Despite being a little worn the 767 was
comfortable, wide seat ,excellent food and service. The A330 business cabin is smart and has a
clean cool feel, again efficient courteous professional service with great choice of food and wine.
QANTAS AIRWAYS customer review : 17 January 2010 by R Konig (Australia)
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Customer Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Perth to Singapore return. The outbound flight was delayed by 40mins due to a minor technical
problem, however we were informed twice from the first officer about this problem. The cabin
crew on this flight were pleasant, but not overly friendly. The food onboard the flight was
suprisingly delicious! The entertainment system took awhile to work, but once it worked it was
amazing, we had a huge choice of movies, games and TV shows. The plane was in great condition
and very clean too. The return flight was once again delayed for two and a half hours due to a
delayed inbound Qantas flight from London. The captain apologized for the delay once we were
onboard. The cabin crew on this flight were very pleasant and friendly! Once again the
entertainment system was amazing and it worked very well, I had no problems with it. Overall,
I'd recommend Qantas on this medium-haul route.
QANTAS AIRWAYS customer review : 17 January 2010 by S Bott (UK)
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Customer Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BNE-MEL Economy B737-800. The flight was good, boarding efficient, FAs attentive; and the
snacks and drinks served welcome. My issue, however, is that standard (non-emergency exit)
seats are rather cramped, even for a short person like myself. Overall though, not a bad experience.
QANTAS AIRWAYS customer review : 16 January 2010 by O Ryan (Australia)
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Customer Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
Singapore to London on A380 in premium economy, seat was comfortable, crew were attentive and
the food wasn't bad. We were a bit peckish mid flight and got a hot sandwich which the crew
made up on demand. AVOD worked well until right at the end when it stopped working. My wife
enjoyed it and reckons that apart from the seat she preferred the Qantas Premium economy
service to the Air France business class
QANTAS AIRWAYS customer review : 14 January 2010 by J Horsley (UK)
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Customer Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Heathrow to Christchurch. All went well until the refuelling stop in Bangkok and we were
subjected to a 4 hour delay in the aircraft in 30 degree heat. The delay meant we missed our
connection to Christchurch and had to sit 8.5 hours in Sydney airport - just what you don't
need after a long flight. Onboard entertainment was poor, legroom was terrible (B747-400) and
food could have been better.
QANTAS AIRWAYS customer review : 12 January 2010 by S Smith (Australia)
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Customer Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Tokyo to Sydney. Managed to get an exit row seat, staff fantastic, food was okay, nothing to
write home about, inflight entertainment excellent. Generally not the cheapest flights with
Qantas, but this one was at that time.
QANTAS AIRWAYS customer review : 10 January 2010 by S West (UK)
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Customer Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
SIN-SYD (A380) and SYD-HKG (747-400) in business class. A380 flight superb - great service,
seats and cabin configuration seemed intimate. Food on Qantas has improved over the past few
years and the wine selection was excellent. Seats on B747-400 cramped by comparison to the
A380, however for the daytime flight SYD-HKG was ok - however they are not adequate for
overnight flights.
QANTAS AIRWAYS customer review : 8 January 2010 by Geoff Hudson (Australia)
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Customer Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-Adelaide return Economy . Efficient FAs, Breakfast a muffin and coffee - how times have
changed. Flight was on-time leaving Sydney, slightly delayed on return journey due to weather.
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