QANTAS review :  5 July 2008 by B Jones   (Australia)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Sydney to Shanghai on A330. Flight left 10 minutes late but made up time. IFE system was great with lots of choices. Crew were efficient and nothing more - answered call bells fairly quickly and were polite. A couple of them had trouble smiling and looked quite exhausted. The food was average, however the cup noodles is a nice touch. I got an aisle seat towards front of economy as requested so was happy with that. The crew did a very good job with a disturbance in the cabin. Ground staff in Shanghai had poor communication skills and made transfer arrangements difficult.

QANTAS review :  5 July 2008 by Yi Ren   (Australia)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

Recent trip to UK and China with QF and AY. Qantas has improved services and facilities. PEK-SYD flight was cancelled due to emergency medical situation with passenger, QF did really good job -. put everyone into the hotels, all expenses covered (including meals, hotel and IDD call). Lounge at new PEK airport terminal 3 was good. services at both business class (PEK-SYD) and economy class (SYD-HKG) was great.

QANTAS review :  29 June 2008 by Eric Marshall   (Australia)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-SIN. First trip OK, menu and trip planner provided, although things did not happen according to the planner. Food acceptable, FAs OK but ages to clear after service. Return trip not so good, no menu, one meal inedible, crew slow, ages to clear, lights left on most of the night apart from short period. They were then snapped full on (not slow light increase as can be done) at 3am for breakfast service.

QANTAS review :  29 June 2008 by J Power   (Singapore)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Business

BNE-SIN in Business Class. I decided to pay extra this trip for QF business class because I was recovering from an injury and 7 hours in economy would have been very difficult. I certainly had more leg room which was nice, but that was about it. When I boarded, the steward stood next to me and watched as I (a middle-aged woman) struggled to get my small computer bag into the overhead compartment (I had hurt my shoulder so couldn't lift my arm properly); luckily another passenger helped me, but not a finger lifted by the steward. At no point was I addressed by name (something that always happens when flying J class on SIA or MAS). The one time I dared press the call button, it took 20 mins for someone to respond and I was told that in future, I needed to walk down to the galley to ask for what I wanted. The attendants disappeared completely for about 2 hours mid-flight, though one was seen reading a magazine behind curtains in the crew rest area. Service throughout the flight was perfunctory, and while no one actually scowled, I felt like I (and the other passengers) was a nuisance to the staff. With the price of tickets escalating all the time, I will be giving my custom to those airlines that at least pretend to welcome my patronage, in preference to Qantas who make me feel unwelcome regardless of what class I fly.

QANTAS review :  29 June 2008 by Tim Short   (Australia)

Customer Rating : 2/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Sydney - Brisbane day return. Qantas cancelled my early morning flight so I switched to Virgin Blue. Return flight delayed by 1 hour and downsized plane from 767 to 737 so seating all over the place. Flight itself Ok and pleasant crew, but ground staff obviously busy with the maintenance strike seemed to take pleasure in pushing people from post to post to sort out QF problems.

QANTAS review :  25 June 2008 by M Radford   (UK)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-FRA via SIN. Economy. Brilliant Qantas experience from start to end, travelling with a Platinum FF resulted in the ability to experience Sydney's First Class lounge, which must rate as one of the best First Class lounge, if not the best. Boarding was a little delayed but only by 15 minutes. Once onboard two-class B747 the strength of Qantas came through with superb service and the smart QSnack packs. No problem in Singapore, however the lounge is a little aged. Great flight allowing a connection onto Heathrow through BA and if you can handle the extra stop its usually a great deal cheaper.

QANTAS review :  24 June 2008 by Trish Elkins   (China)

Customer Rating : 1/5

Recommended:

Value for Money:

Cabin Flown:

Economy

I took my 16 year old son to the airport to check in for a flight to Sydney, only to be informed by others in the queue - not the ground staff - that the plane would not be arriving from Sydney until 2 hours after the scheduled departure time. The flight left three and a half hours late, but Qantas had been aware for at least 12 hours that the flight was going to be delayed. They made no attempt to contact us - or anyone else as far as I could tell - to let us know. They request contact details when you book a flight, apparently so they can contact you if the flight is going to be delayed, but they don't use them. This has happened to friends of mine lately as well, and is becoming par for the course as far as Qantas goes. My son missed his connecting flight to Brisbane because of the delay. He got to Brisbane OK, but no thanks to Qantas. They do not deserve a 4 star rating. 3 star at best and slipping steadily.

QANTAS review :  21 June 2008 by M Tay   (Australia)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-MEL and return. Both flights delayed by 15-20 minutes, outbound by late arrival of aircraft, and return by a technical issue. Late flights are becoming a feature of recent travels with Qantas. Apart from that, FAs on both flights were good, at least we got dinner on the flight, and online check in was fast and easy to use.

QANTAS review :  21 June 2008 by Benjamin Volk   (Australia)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-BKK. A330 was delayed out of SYD by almost 2 hours. The entertainment on Qantas is the highlight, although the screens in the economy cabin are on the small size and the brightness on the screens is poor. First meal great, 2nd one is always poor. Service was quite good on this flight. Drinks service regular and the crew worked quite hard.

QANTAS review :  17 June 2008 by C Burns   (New Zealand)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Auckland-Sydney, Sydney-Singapore, Singapore-London, Los Angeles- Auckland. Very mixed bag. Qantas consistency is not their strongest point. Auckland-Sydney crew good, food was terrible and non- existent. Sydney-Singapore was terrible - crew very unfriendly and offhand. Asked for some water and was rudely instructed "fill your water bottle up at the back of the aircraft". You could tell the crew did not want to be on this flight. Singapore-London was nice. Crew accommodating and Snack bags given were decent. However crew were hardly seen during the flight. Los Angeles-Auckland was the best flight - service could not be faulted. Crew came around every 30 minutes with trays of drinks, apples, any request was met with a huge smile and "certainly". If only Qantas could be like that more often. Qantas food ranges from good to average. IFE is excellent with plenty of movie choices. Delays were also a problem with 3 out of 4 flights delayed. I would say Qantas offers value for money on certain flights however, on others not a chance especially the Auckland-Sydney sector where they are regularly the most expensive airline to fly and they give you bare minimum.

QANTAS review :  17 June 2008 by D Hughes   (Australia)

Customer Rating : 1/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Have recently spent 2 months overseas. Flew Qantas as husband a frequent flyer due to work. Was not impressed as our flight left Perth 3 hours late. We were in the Qantas Cub but could not find seating for ages as it was so busy. Missed our connection in Singapore to Frankfurt due to delay. Queues at Singapore airport were long to try and organise reconections. Had to fly to London and then back to Frankfurt so were flying for over 24hrs. Qantas told us there would be someone to assist us to catch our connecting flight to Frankfurt which there wasn't. Had to run around Heathrow with luggage to catch connecting flight and almost missed that. Staff on board helpful but limited as to how they could help. Seats narrow, limited leg room, no foot rests and video played up for most of the flight. Had an around the world but only other Qantas leg was San Francisco to Sydney and guess what? The plane was late again and we missed our connecting flight again in Sydney to Canberra also the video played up again. We got the next flight but because it was not a jet but a little Dash 8 we had problems with hand luggage as the luggage lockers are not very big. Again over 24hrs flying and so tired. My husband flies about twice a week with Qantas, I wish I could find the stats for how often the planes run late as I think it is more than 30% of the time.

QANTAS review :  16 June 2008 by Stephen Bourke   (Australia)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

MEL-LAX-HON-SYD-MEL. Flight from MEL left on time but entertainment system would not work for one of us. LAX to HON although we had confirmed flights with American Airlines, at check in only had 3 seats together in exit row and 2 single seats distributed across aircraft so our 11 year old daughter would be not near us. After objecting changed to an earlier flight but check in did not tell us we would be delayed 6 hours although the knew this. No food provided on LAX-HON flight for economy travellers, although on a QANTAS ticket. HON-SYD codeshare flight with Jetstar, flight delayed 3 hours. Frequent Flyer points not awarded for Jestar Flight although QANTAS Holidays said they would and we were travelling on a QANTAS ticket and we were provided food etc. Staff on QANTAS flights were good.

QANTAS review :  16 June 2008 by T Hentunen   (Finland)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

MNL-SYD-AKL-CHC-AKL. I was quite disappointed with Qantas after all the praise I had heard before. Planes (767 & 737) were old and entertainment almost non-existant. Nice service and good legroom anyway. Basic but solid product, which felt pretty lame after superb Asian airlines. Worst experience on these flights was Sydney airport, where you had to wait for hours to go through all the possible lines and inspections!

QANTAS review :  7 June 2008 by J Huang   (Australia)

Customer Rating : 2/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-HK return. Outbound flight was delayed by more than two hours due to mechanical issues. We had a connection flight from HK to Beijing, with two hours transit time. A water bottle was handed out to passengers at the beginning of the flight and was told to fill up the bottle myself at the back of the plane when I asked for more water. Disappointing service for the Australian national carrier.

QANTAS review :  3 June 2008 by R Tinker   (Australia)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-NRT-SYD. Booked through QF website and very impressed with process and relatively cheap fare. Also like the option of listing yourself for upgrade via website which I did. Night departure from SYD nice as airport very quiet. Impressed with Economy product and AVOD, and managed a few hours sleep. Took Shinkansen from Osaka to Tokyo and NRT express to airport for return. Delighted to learn upgrade to J had cleared for return flight. Long line to check in but after having documents checked was directed to priority check in and allocated a window seat upon request. QF Club Tokyo very nice, with similar décor to SYD, with plenty of food and beverage options. Much hyped Neal Perry food rather bland for my taste. Sleeper seat had the awful feeling of sliding down, as these seats are known for.

QANTAS review :  3 June 2008 by Mike Halpenny   (New Zealand)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Christchurch to Adelaide Via Sydney. Flight was 2 hours late due to delay to arriving aircraft. Check in was suspended so once it restarted everyone was standing in a queue with only 3 or 4 desks operating. Despite being one of the last to check in we were offered emergency exit row so had heaps of leg room. Cabin Crew helpful and friendly. Inflight entertainment of the older main screen type and for some reason half way through the flight the system froze in our two seats also putting the attendants call light on. Baggage collection in Sydney with bags arriving before we managed to reached the collection area less than 5 minutes after we left the aircraft. Good domestic flight of one and half hours from Sydney to Adelaide, Wine and snack offered by friendly crew tidy clean 737 aircraft.

QANTAS review :  2 June 2008 by Bill Atkins   (USA)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

First

LHR-SIN-SYD. Excellent crew on both sectors, and food and wines to a high standard with plenty of choice.

QANTAS review :  31 May 2008 by Claus Dirnberger   (Australia)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Business

MEL-AKL-SYD business class. 744 from Melbourne to Auckland was good (enroute to LAX), but business class seats not as good as Air New Zealand product. Rather disappointing QF does not provide the international business class product on its 767 services across the Tasman, but uses domestic business class configuration instead which is about equivalent to premium economy. Otherwise the service is good and crew approachable, friendly and helpful.