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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports



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Qantas Airways Customer review :  19 March 2014 by J Teoh    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN-SYD in Economy last month. Both flights on A330-300 and on time. Use of lounges and fast-track service at both airports due to OneWorld elite status. Seat for day flight to SIN was comfortable. IFE system a bit on the old side but there was a reasonable selection of movies and TV shows. Meal was tasty and of a good portion. Cabin crew were friendly and helpful. Return flight to SYD was an overnight flight. Seat not great for sleeping as legroom not quite enough. Maybe another 1-2" of pitch would have made all the difference. Cabin crew were very good on this flight. I have been quite impressed with the service standards on my last few international flights with Qantas and they are definitely winning me over.



Qantas Airways Customer review :  17 March 2014 by H Duncan    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne to Singapore on QF35 in March 2014. As a platinum member have flown Qantas a fair bit and really can not see why people rubbish them. A330 business class is fine for the MEL-SIN flight, staff professional and friendly and always available. Lounges are some of the best in the world, certainly a lot nicer than the MH lounge in KL where I am sitting as I write this! Good selection of films and the food is better than a lot of other airlines I fly on (eg Cathay, Finnair, Malaysia). I always prefer to fly Qantas and will continue to do so.



Qantas Airways Customer review :  17 March 2014 by G Gifari    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF15, BNE-LAX with an onward connection to SEA with AS on Friday, the 14th March onboard a B747-400. The overall experience was above satisfactory on this 13 hour, transpacific flight. The service was that of what you would expect from a full-service carrier, starting from the ground at BNE. Excellent seat designs and seat pitch. The Economy Class food was a choice from three and these were premium selections and were considerate towards passengers with special dietary needs such as vegetarian. Premium selection of alcohol, wine, and soft drinks and with every hour the cabin crew did drink rounds. A snack bar was provided for passengers at the rear of the aircraft. The In-Flight Entertainment had ample choice of videos, but their audio selections weren't as great as Virgin Airline's RED. Cabin crew were polite and civilized towards passengers. However, I was scrutinizing the tiny details that would have made the flight truly exceptional compared to its competitors. The check-in personnel at BNE could not fully advise me on the cutoff time to drop bags with its codeshare partner, Alaska Airlines. Qantas did not play any cabin music during boarding which would have set the ambience. No amenity kits were handed out for Economy PAX. The toilets were kept clean but had only basic toiletries (hand soap). No in-seat power for your electronic devices. Some TV channels on the IFE did not stream and there were no onboard internet. There was also a slight inconsistency with the service by the cabin crew when some rows were offered alcoholic drinks while other rows were simply asked what would they like to drink. Overall, though, it was a great flight.



Qantas Airways Customer review :  17 March 2014 by Clark Karen    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Perth-Melbourne-Perth, 3/3/14 return 13/3/14. The service on both flights was some of the best I have received in economy for a long time. The staff were friendly but professional and the lunch on both flights was very good. Plenty of drinks both soft and alcoholic and desert was an ice-cream on both flights. Can not fault these flights. On time, great staff and good food.



Qantas Airways Customer review :  17 March 2014 by Lobo Dilip    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class from Sydney to Hong Kong return on A380. Seat was great and comfortable to sleep. TV on one leg stopped working but the crew were very apologetic and moved me quickly. Service was very good and professional and has improved compared with the last trip a a couple of years ago. On the overnight leg however it took a long time for drinks and dinner to be served. Also breakfast did not include a hot full breakfast which is very poor for a business class fare. Overall a very good product from Qantas.



Qantas Airways Customer review :  14 March 2014 by Christopher Neep    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF11, SYD-LAX, March 10 2014. Outstanding service from Qantas staff both on the ground and in flight. Inflight crew constantly coming through cabins with water and other refreshments. Dinner and breakfast far superior to economy class on other airlines. Good selection of reading materials and assortment of snacks in the self serve snack bar. In flight entertainment comprehensive and intelligent. Qantas has designed a comfortable economy class seat which again is far superior to seating on other airlines - both European and North American. I'm a light sleeper but even I managed to sleep. Highly recommend Qantas.



Qantas Airways Customer review :  14 March 2014 by Christopher Neep    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF94, LAX-MEL, Feb 15 2014. We deliberately chose to fly from Vancouver to Los Angeles in order to fly Qantas. We were not disappointed! Outstanding service from Qantas staff both on the ground and in flight. Inflight crew constantly coming through cabins with water and other refreshments. Dinner and breakfast far superior to economy class on other airlines. Good selection of reading materials and assortment of snacks in the self serve snack bar. In flight entertainment comprehensive and intelligent. Qantas has designed a comfortable economy class seat which again is far superior to seating on other airlines - both European and North American. I'm a light sleeper but even I managed to sleep. Highly recommend Qantas.



Qantas Airways Customer review :  14 March 2014 by C Burke    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to Perth, 777-200 Airbus. Always wanted to try a different airline to compared to the usual one we fly, so gave Qantas a go. Big mistake we won't be making again. It was a long 7.5 hour trip when you are in economy class with very limited movement squeezed in like sardines in a can! No leg room, and trust me we are not big people! Seats were like sitting on a thin wooden chair they were so thin and hard. Meals were very bland, no taste and really not inviting, should of eaten before the flight. Staff were okay, did their job to the best of their abilities. Overall flight was good no roughness, but really couldn't wait to get off as was so sore from sitting on the uncomfortable seats. Overall we felt ripped off, with the price of the tickets and extra purchase of luggage at a ridiculous price per extra 5kg it was not worth the change in airlines.



Qantas Airways Customer review :  12 March 2014 by David Stones    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DXB (Codeshare with Emirates), 15/2/14 on QF2 using an A380 for first time (Long standing BA customer) so pre- flight was quite excited at the prospect and to be frank was not disappointed. Big spacious cabin on the upperdeck in J Class, comfy seat and a very quiet flight. However, the level of service by Qantas is sadly lacking and clearly starved of resource, no pre-take off drink offered, 1st drink 1hr into flight no offer of subsequent drinks, "meal" of Hot Salt Beef Sandwich was inedible etc. In absolute contrast, the return fight on an Emirates B777 was exemplary, irony of older plane (but still very nice) but incredible service couldn't have been more polarising, hot towels x 4, champagne pre-take off, wonderful meal and extensive and regular drink service, if anything was too regular, lucky I had the chauffeur service at the other end. Up your game Qantas as I can't and won't recommend you and I notice from this forum I am not alone in his thought, but will now always consider Emirates along with BA.



Qantas Airways Customer review :  12 March 2014 by Eisenberg Aaron    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney to Perth and back at the weekend. Airbus 330-200 on both ways. New A330-200 from SYD to Perth. Big screen IFE seat back. Sliding new seats. For me it was very comfortable although not sure its good for the back on long haul flight these new seats. On the way back older A330-200 with smaller seat back IFE screens but still enjoyed watching new releases movies. Ordered vegetarian meal, wasn't disappointed. Hot meals. Free drinks. Very good quality. Excellent staff service. Departures and arrivals on time. I traveled around the world with dozens of airlines. All together very good for a domestic flight or any flight really on all aspects, compared with other major world airlines.



Qantas Airways Customer review :  11 March 2014 by P Moran    (Laos)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 23, SYD to BKK, 4 March 2014. Economy. A330-300 aircraft 2 class configuration. Older style aircraft with small seatback TVs. Good IFE choices but slow to load and software to guide is not the easiest to use. However, flight attendants were friendly and provided exceptional service, well beyond my expectations. Food and wine good.



Qantas Airways Customer review :  10 March 2014 by H Watson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I just arrived back from Singapore this morning. SIN-SYD on an A330-300 in business class. Tickets were purchased with frequent flyer points so value for money not relevant. The seat was comfortable and folded down into a flat bed. The staff were cheerful, happy and always ready to help with anything. Seeing as it was an overnight flight I didn't have any food or use the entertainment system, but I had a quick flick through to see what they had, and the movie/TV selection wasn't nearly as extensive as other airlines such as Singapore. We left early and arrived early.



Qantas Airways Customer review :  4 March 2014 by Steven Earl    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne to London and back last week. It was the worst trip I have had there and back. The food was very poor, we were watching the trays after every meal getting packed away and they were hardly touched so we were not the only ones who thought so, the breakfasts were shockingly bad. The flight crew from Dubai were very unprofessional, complaining out loud about the airline and their shifts. Qantas advertise on there own page about enjoying a hot chocolate, this is only offered once each way from Melbourne to London and Back. No ice creams offered as advertised. The self serve snack bar food is plain and boring offering plain biscuits, nuts and small cake bars. First and last time we fly with this airline, in the airlines troubled times they should be doing so much better, will never forget the awful meals provided for every meal.



Qantas Airways Customer review :  4 March 2014 by Shannon Conroy    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 494 / 489, MEL-SYD-MEL on 10/01/14 - 12/01/14. 21.00 Flight from Melbourne on an old 767 (no seatback IFE) boarded early, but was probably only 30% booked. Roared out of Tullamarine ten minutes before scheduled departure time with the captain announcing that the plane had been given an early landing slot at Sydney and we were going to get there as quick as possible. Captain announced that this was the aircraft's last commercial flight with Qantas. Flight crew were cheerful and offered beer and wine on the flight. offering everyone a second round as the cabin was lightly booked. 20.30 Flight back was pleasant however service was somewhat more contrite, and being a weekend flight alcoholic refreshments were not complimentary. Aircraft was an equally dated 767 which had been refitted but still looked tired, although the flight back contained the iPad streaming IFE which works well. Otherwise an overall pleasant experience. Flights were booked months in advance extremely cheap during a sale.



Qantas Airways Customer review :  4 March 2014 by Shannon Conroy    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-PER-MEL, QF653/476 on the 24/01 - 27/01. Flew Business into Perth and Economy back to Melbourne. Airbus A330-200 both legs. Flight to Perth was delayed 20 mins at boarding with no announcements over the PA or at the gate. Cabin was modern and clean. Seats in business were very comfortable with plenty of legroom, which is to be expected. Good range of TV and movies on the seatback IFE. I was offered a refreshing glass of pear and strawberry juice upon boarding. Nice touch. The 3 course meal served during flight was good, and beer and wine was topped up cheerfully throughout the flight by the very professional flight attendants. Towards the end of the flight the crew had run out of James Squire in the business cabin but were more than happy to source more from economy for me and chill it right down. Flight back was in economy and was in a modern and clean A330-200. Cabin was nearly full, but flight attendants were friendly and professional. Hot lunch was served which was satisfying and beer/wine was offered throughout the flight. Good range of IFE for a domestic economy flight. Overall very pleased with experience. Flights were well priced as they were booked during a sale.



Qantas Airways Customer review :  4 March 2014 by B Widjaja    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 41 (A330) on 13/01/14. Travelling with spouse and two young children. Check in at SYD took about 35 mins. Flight took off on time and arrived ahead of schedule. Cabin crews were attentive. Food was average but edible. Infight entertainment is good for 6.5 hrs flight, Return trip on QF 42 (A330) on 03/02/14. Check in at CGK no hassle, took about 5 mins. Flight took off behind schedule due to airport congestion. It arrived on time at SYD. Cabin crews consist of good and uninterested staff. Foods were average, but find main menu on both selections spicy. Overall, it was a good trip. However, Qantas needs to keep up their standard with their competitor, I had the same sector flight with Asian carriers, they seem to be offering slightly better service.



Qantas Airways Customer review :  3 March 2014 by Roger Stone    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-PER-BNE two trips in 3 weeks and very pleasant flights. Good service, free wine and reasonable food for economy. On one flight I boarded with an upset stomach and the flight attendant brought me some quality white wine from business class which helped enormously. Generally very full flights but on-time departures. I especially appreciated the careful route track selection to avoid headwinds on the westbound flights and to take advantage of these strong westerly winds for the eastbound flights, meaning all flights either arrived exactly on time or were early. The Perth Qantas Club lounge is huge but at peak hour is still somewhat difficult to find space to sit down. Qantas have very annoying and intrusive people mover buggies sounding their warning sirens while moving around their Brisbane terminal (also the same in Sydney and Melbourne) - and mostly just transporting crew and friends about - what's wrong with a bell or soft honking horn as is the case in terminals such as Hong Kong? However, flights themselves were very good on Qantas.



Qantas Airways Customer review :  28 February 2014 by J Vancurova    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Perth to Sydney. Staff were very attentive and tried to help with eating arrangements because we flew with our 16 months old daughter. Food was ok. seats comfy.





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