QANTAS review :  16 June 2008 by T Hentunen   (Finland)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

MNL-SYD-AKL-CHC-AKL. I was quite disappointed with Qantas after all the praise I had heard before. Planes (767 & 737) were old and entertainment almost non-existant. Nice service and good legroom anyway. Basic but solid product, which felt pretty lame after superb Asian airlines. Worst experience on these flights was Sydney airport, where you had to wait for hours to go through all the possible lines and inspections!

QANTAS review :  7 June 2008 by J Huang   (Australia)

Customer Rating : 2/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-HK return. Outbound flight was delayed by more than two hours due to mechanical issues. We had a connection flight from HK to Beijing, with two hours transit time. A water bottle was handed out to passengers at the beginning of the flight and was told to fill up the bottle myself at the back of the plane when I asked for more water. Disappointing service for the Australian national carrier.

QANTAS review :  3 June 2008 by R Tinker   (Australia)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-NRT-SYD. Booked through QF website and very impressed with process and relatively cheap fare. Also like the option of listing yourself for upgrade via website which I did. Night departure from SYD nice as airport very quiet. Impressed with Economy product and AVOD, and managed a few hours sleep. Took Shinkansen from Osaka to Tokyo and NRT express to airport for return. Delighted to learn upgrade to J had cleared for return flight. Long line to check in but after having documents checked was directed to priority check in and allocated a window seat upon request. QF Club Tokyo very nice, with similar décor to SYD, with plenty of food and beverage options. Much hyped Neal Perry food rather bland for my taste. Sleeper seat had the awful feeling of sliding down, as these seats are known for.

QANTAS review :  3 June 2008 by Mike Halpenny   (New Zealand)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Christchurch to Adelaide Via Sydney. Flight was 2 hours late due to delay to arriving aircraft. Check in was suspended so once it restarted everyone was standing in a queue with only 3 or 4 desks operating. Despite being one of the last to check in we were offered emergency exit row so had heaps of leg room. Cabin Crew helpful and friendly. Inflight entertainment of the older main screen type and for some reason half way through the flight the system froze in our two seats also putting the attendants call light on. Baggage collection in Sydney with bags arriving before we managed to reached the collection area less than 5 minutes after we left the aircraft. Good domestic flight of one and half hours from Sydney to Adelaide, Wine and snack offered by friendly crew tidy clean 737 aircraft.

QANTAS review :  2 June 2008 by Bill Atkins   (USA)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

First

LHR-SIN-SYD. Excellent crew on both sectors, and food and wines to a high standard with plenty of choice.

QANTAS review :  31 May 2008 by Claus Dirnberger   (Australia)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Business

MEL-AKL-SYD business class. 744 from Melbourne to Auckland was good (enroute to LAX), but business class seats not as good as Air New Zealand product. Rather disappointing QF does not provide the international business class product on its 767 services across the Tasman, but uses domestic business class configuration instead which is about equivalent to premium economy. Otherwise the service is good and crew approachable, friendly and helpful.

QANTAS review :  26 May 2008 by M Tay   (Australia)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Sydney-Melbourne-Sydney. Used both online check in and QuickCheck at the airport on this trip. Both methods quick and painless. Did not understand why Qantas needs to segregate bag drop lines by check-in method. This leads to unnecessarily long lines, in my opinion. Planes used were older 767-338s. I deliberately picked non-peak times for travel, so lots of space. Cabin service was better than my last couple of trips with Qantas on both flights. Only downside was baggage collection in Melbourne. It took 45 minutes for our bag to appear on the conveyor, and this was for a flight that was two thirds full at most.

QANTAS review :  25 May 2008 by C Thomson   (Japan)

Customer Rating : 2/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Melbourne-Tokyo. As a regular traveller on this route, my flights are constantly delayed while we (usually) wait for the A330 to be towed from the hangar after maintenance. Last week we were over 2 hours late, and last month nearly 3 hours. I'm naturally all for safety and maintenance, but Qantas have really got to get their act together with this schedule, not least because you run into public transportation problems late at night from Narita Aiport, which is over 60kms out of Tokyo itself. I've missed the last bus to my preferred point in the city 3 times in the last 6 months because Qantas have arrived so late. I've found the Qantas A330s also seem to have more than their fair share of IFE problems. Economy food is 3rd rate slop compared to other similar airlines, although business class food and service is certainly up there with the others. Basically, nowadays I only travel with Qantas because I have to.

QANTAS review :  21 May 2008 by R Dunne   (Australia)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

Canberra-Melbourne-Canberra. Outbound leg departed and arrived on time. Return leg delayed 25 minutes due to delay of a connecting aircraft and a "technical crew". Our luggage was wet when collected in Canberra, presumably because it was left uncovered in rain at Melbourne. Canberra ground staff were not interested in this since, in their view, there was no loss or damage involved. Because most of the contents were packed in plastic bags, only one item in one case was damp when unpacked. Cabin service on both legs was good, with interesting snacks (biscuits and pesto, roasted chick peas) on offer. It was also pleasing to see Qantas offering fresh fruit on its flights.

QANTAS review :  20 May 2008 by S Gallagher   (Australia)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-BKK-LHR and LHR-SIN-SYD economy, exit row for all sectors. Had requested points upgrade for LHR- SYD but first and business completely full - plane had not been reconfigured for premium economy. Very friendly and helpful staff, very acceptable food provided- no menu provided LHR-SIN as catering had provided incorrect choices, but cabin manager explained in advance, and let us know what the choices were. Will continue to fly Qantas for international routes - if connecting from LHR to another European destination give yourself three hours to go through security.

QANTAS review :  20 May 2008 by Holger Meinke   (Netherlands)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

FRA-BNE return, Business class. Excellent service and comfort. I liked the pyjamas and it made sleeping a lot more comfortable. I had an aisle seat on the upper deck which could do with a bit more storage room around the seat (window seats have plenty of storage space). The skybed is great, but would be better if it went back more to be really flat. The ticket costs, however, are outrageous.

QANTAS review :  18 May 2008 by Robert Eicholz   (USA)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Business

LAX-SYD return business class. Everything was OK, and nothing more. Starting with the Lounge at LAX, which doubles as an American Airlines lounge, we got 2 free drink tickets. So after $18,000 I pay for my 3rd drink? Don't insult me. The snacks were just that - crackers and cheese, with the world's smallest sandwiches - mostly bread, and not what you'd expect for International Business Class tickets. To compound lounge issues, our flight was not announced, and we were among the last to board, unintentionally. Onboard, no drink was offered to me upon sitting down. Some folks got one, and some didn't. I asked and finally got one. 90 minutes into the flight, and again, no drinks, snacks, etc. were offered. Finally, the dinner order was taken and service began. The meal was just adequate and nothing more. The seats are comfortable when you're not sleeping, and OK (nothing more) when you fully recline. Like others, I found myself slipping down the "fully flat", but "inclined" bed. They are not competitive with the new breed of Business Class seats offered on many other airlines. One gets the feeling that Qantas if flying on a route with little competition, and that's the case. Funny how that works: Little competition leads to shockingly high prices and mediocre products and services. Message to Qantas: Excellence is a good thing. Give it a try.

QANTAS review :  18 May 2008 by K Goshalia   (Australia)

Customer Rating : 2/5

Recommended:

Value for Money:

Cabin Flown:

Economy

MEL-SYD-MEL checked in online so it was easy to print boarding passes at Q check in at both airports. MEL-SYD the aircraft was generally clean. Full flights both ways. Outbound served a lunch. Entertainment was working. Their website is misleading when it says you are served beer or wine on flights after 12pm which is not true. They dont serve any complimentary alcohol until 4pm but can be purchased. Crew were rude and no smiles like doing you a big favour. Flight arrived on time. SYD-MEL the CSM announced no IFE only apologies. The window seat where I was seated had food like tomato sauce on the seat. They serve cold sandwiches on these flights. Nothing great - not worth paying the extra for the frills which they advertise a full service carrier and they fail to provide. I would not fly Qantas again unless they have bargain fares.

QANTAS review :  17 May 2008 by D Webb   (UK)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

BKK-LHR. Flew in newly fitted out 747 Aircraft in Economy. Seat pitch not great, however the actual seat is comfortable. Inflight service from a crew which lacked in personality, somewhat mechanical. Meals more than adequate, served a snack pack after main meal service and saved a trip to the galley during the night. A pretty good service though could have been improved by a more 'interested' cabin crew.

QANTAS review :  17 May 2008 by D Dale   (Australia)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

BNE-AKL-CHC-AKL-BNE. Departure delayed 40 mins due to crew issues. However, Captain kept passengers informed regarding issue. Full B737-800 to Auckland. Clean and well presented aircraft and we arrived only ten minutes late even with delay. No shortage of food and drinks. F/A's very friendly. Auckland to Christchurch return on B737-300's. Aircraft showing age however, was also clean and well presented. Kiwi F/A were great and handed out lots of food and drinks for 1.2 hour flight. Auckland to Brisbane on a B737-400. Flight was on time. Seated in emergency exit row seat. Plenty of space in this area. Seats do not recline in exit rows. On all sectors flight crew were friendly and smiled. Would fly Qantas again. Purchased tickets while they were on sale so great value for money.

QANTAS review :  17 May 2008 by Roger Stone   (Australia)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

BNE-DRW return. Travel on a B767-300 is worth it on these longer hauls in Australia, especially with a full aircraft and this type of aircraft operates the BNE-DRW run. Surprising but welcome upgrades to business class both ways and this enabled me to get some work done. Quite good food, especially on the return late lunch-time leg with good quality wine and coffee offered. Flights close to on- time. Very useful aspect of using the Valet Parking and associated check-in facilities at Qantas Brisbane Domestic Terminal. Overall, a pleasant experience.

QANTAS review :  17 May 2008 by A Sarthou   (Philippines)

Customer Rating : 1/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Melbourne to Manila - a 10-hour flight which actually took us 30 hours. Melbourne to Sydney, scheduled to leave Tullamarine Airport at 1100 hours. Because of “mechanical problems”, this flight was late out of the starting gate, and we landed at Sydney just before 1300 hours. When we reached the transfers desk Qantas staff informed us that our plane had already left, and that arrangements would be made to put us on the next available flight. We had to wait 4 hours before being put on QF31 to Singapore. There, we were told we could catch a connecting flight to Manila. Like our previous flight, landed late in Singapore. We almost made connection, but for some inexplicable reason, the four of us were bumped off the connecting flight. We were stranded in Singapore until the following morning, so that by the time we got to Manila, it was 30 hours after we had left Melbourne.