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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports



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Qantas Airways Customer review :  30 December 2013 by Daryl Hannant    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Hong Kong-Melbourne, QF29, 23/12/2013 and QF30, 27/12/2013, Business class. Check-in MEL: Staff great. No problems at all. Had checked in online so that made it even easier. Business Class Lounge MEL: Staff not so perfect. No energy. Did not seem to be a happy bunch. No cups at tea/coffee station, tables not cleaned, whole place messy. Some customers doing the work of staff to help other customers out. Flight MEL-HKG: Flight attendants were excellent. Could not ask for better service. Food not the best. Too cold. Check-in HKG: Same as for MEL. Great service. Business Class Lounge HKG: Cleaner and tidier than MEL but staff just the same. Cleaned up those tables around the food/drink counters but not keen to go to the people sitting further away. Flight HKG-MEL: Flight attendants excellent yet again. Service top quality. Food much better. Uniforms. Not sure what to say. Very dark. Did not go with the happy, pleasant outlook put forward by those wearing them. Business Class Cabin. Seats are dark and dull. Cabin needs some color/cheering up. Overall: Staff at check-in and on flights were fantastic. Business Class lounges and cabin/seats are average. Food could be better.



Qantas Airways Customer review :  29 December 2013 by Shaun Gardner    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy flight from London to Auckland return. At 6ft 3" I have nothing good to say. Far too many seats crammed into the A380. Seats are far too thin and uncomfortable, allowing the seats to recline is valid except for when the person in from ends up on my lap! Food is of a poor standard and not enough based on length of trip.



Qantas Airways Customer review :  29 December 2013 by J Tinning    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Dubai (return) in December 2013 onboard the A380. A wonderful flight, brilliant crew and catering was good too. Punctual and comfortable onboard. Blankets, pillows and headsets provided. Brilliant IFE. Great first experience with Qantas!



Qantas Airways Customer review :  29 December 2013 by Mark Barbeliuk    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SYD on an antique 767. The new slimline seats are ok but pitch is woeful. iPad IFE clumsy but adequate content. As for food, the cookie, which was the full extent of a snack, was awful. A full service airline? When VA introduce meals on all flights in 2014 Qantas is going to struggle. Qantas staff are either exceptional or truly awful, never a happy middle ground. On this flight they were generally snooty. One FA was even chewing gum for half the flight! Inflight magazine was tattered with pages torn out. I checked the magazine in the adjoining seats and they too were in poor condition. To add insult to injury the seat I selected on line was not given to me.



Qantas Airways Customer review :  29 December 2013 by A McNicol    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF81, SYD-SIN on a full A330. On time from Sydney early into Singapore. Service the usual Qantas blend of informal but professional attention. All in all a consistent product that met my expectations.



Qantas Airways Customer review :  25 December 2013 by J Morgan    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SYD-JFK (via LAX)-LAX-SYD-MEL. All flights were pleasant, especially those on the A380 and refurbished 747. The older 747 looked a little dated and the entertainment was not as good on the sector using that aircraft. Flights were generally punctual. Food was reasonably good on all flights and drinks were offered relatively often. Flight attendants were for the most part friendly. The entertainment system is very good on the A380 and refurbished 747, but continually freezes on the older 747s. Had a wide variety of movies, television shows and documentaries. Plenty of leg room on all flights. Would definitely fly Qantas again.



Qantas Airways Customer review :  25 December 2013 by Craig Willis    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SYD, A330 aircraft in reasonable condition. Seated 1A and was greeted with an offer of juice or water and a morning newspaper. Flight left on time and after take-off breakfast was served with the option of French toast or Muesli. Service was excellent and crew were very pleasant. Landed in Sydney 10 mins early and baggage delivery was prompt. One thing of note was that one of the flight attendants was exceptional and I am not sure if Qantas have anywhere on their website to praise their staff? Anyway it was a very good flight but the aircraft appeared "tired".



Qantas Airways Customer review :  25 December 2013 by R Read    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF668, PER-ADL, 24/12/13. Surprisingly was the best price when booked 6 months previous. Old looking interior in 737-800, had seen better days, no personal entertainment options only a small screen that shorter people cannot see if more than 3 rows away. Staff were friendly enough, food was average with soggy muffins and undercooked scrambled eggs, legroom was equivalent to a low cost airline seat. Very fast and hard landing in Adelaide with hard braking sending everyone forward in their seats and overhead baggage down the compartments.



Qantas Airways Customer review :  23 December 2013 by R Damien    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney-Los Angeles-Sydney, on QF11 and QF12 in December. Both flights left on time and the comfort of the A380 with better entertainment, foot nest and snack bars made the journey better. All flight attendants served with warmth and often came around to offer either food or drinks.



Qantas Airways Customer review :  23 December 2013 by Murray Groves    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class on QF 8 Dallas to Brisbane departing US on 11th December. The refurbish on the 747 is great. My partner and I were seated on the upper deck in the first row. A very private and quite place to be sitting. Service from seasoned flight crew was faultless as was IFE, food and beverages. The breakfast service was fantastic and a well made latte by flight crew went down well. We both slept for 11 hours each making the 16 hour flight seem much quicker. The limo service was also faultless.



Qantas Airways Customer review :  23 December 2013 by Duncan Robinson    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Sydney-Dubai November and return in December. I can't fault the service received from Qantas. As for the seating on the A380-800, top deck, it was outstanding as was the service from the F/A's. They couldn't do enough for me. The environment was quiet and restful. I can thoroughly recommend this airline.



Qantas Airways Customer review :  20 December 2013 by P Shepherd    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN-SYD, Dec 11 on QF81 and return Dec 17 on QF82. Flight out in business was one of the best we have experienced. An older cabin crew really knew how to look after their passengers. Food was OK, wine was very good, but service was absolute stand-out. Flight back suffered from the new 'supper' offering. We had superb dining at the Singapore Club, but two small pieces of cheese, crackers and a few grapes make an onboard bus class cheese platter? Again crew were very good. All flights on time and quick passage through customs etc.



Qantas Airways Customer review :  20 December 2013 by A Goldring    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL to BKK via SYD. Qantas at its best. FA's were wonderful on all sectors. Drinks were never empty, food was great (and I was a little concerned on that front in advance of the fight given some of the reviews) and well timed. Flight from SYD delayed an hour due to some twit that went missing then thought it was hilarious keeping a 747 load of people waiting! For anyone that has bitterness write about QF, try flying in the US. Australians are spoilt with service from QF.



Qantas Airways Customer review :  16 December 2013 by Vijayakumar Arumugam    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with Qantas recently on the Sydney - Queenstown and the Christchurch - Sydney legs, with a couple of infants. Though I had pre-ordered the food online 72 hours before the plane departure from my frequent flier account, the staff on the plane didn't have the update, and hence, my children were served the normal food. During the return leg, I had chosen the seats at the front-end of the aircraft and yet they put me at the back-end of the aircraft, which was a bit disappointing. The lounge facilities (Gold member) at the Sydney airport were excellent whilst the lounge facilities in Christchurch could be improved a bit, especially for the kids.



Qantas Airways Customer review :  16 December 2013 by Roger Stone    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Santiago and back on Qantas (BNE-SYD-SCL-SYD-BNE) Premium Economy - another unusual and not very satisfying experience. Service was very mixed - some flight attendants excellent, some seem to have been in their roles for too many years and were keen to show it. Food and wine very good on Qantas PE, possibly the best, globally. The Big problem was the domestic connection on return in Sydney - what a shambles. The return flight from SCL was just 10 minutes late but already being aware from their schedules that I had about 70 minutes to make domestic connections I made special effort to ensure I only had carry-on luggage, would utilise my APEC card to assist rapid immigration, and have an Express Pass as well. Despite being a Platinum Frequent Flyer, having my boarding pass properly checked at the International Terminal Transit Area as being valid for my next flight, and then arriving at the new departure gate at least 35 minutes before the scheduled boarding time (an hour before scheduled departure time) when I was finally boarding I was then abruptly bumped off the flight 'as the Qantas computer advised it would normally be too late for someone to make my connection and so they had allocated my seat to another passenger'. By then I had been 27 hours without sleep and had to struggle to find a seat on that flight or next flight. It was an awful experience overall and one wonders how the IT programming and scheduling guys at Qantas develop such a program that causes such a problem. A final point is that maybe it is time, globally, for it to be acceptable to tip airline flight attendants for good service if they provide it. Although we are all aware flight attendants are primarily on-board for safety reasons, surely it would be possible to tip the service component of their duties and perhaps make them happier.



Qantas Airways Customer review :  16 December 2013 by John Moore    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF23, SYD to BKK, 14 Dec. Personable interactive cabin crew led by a formidable CSM (he even kept us personally well informed on the state of play in the Ashes match at Perth with a PA report for the whole plane on landing), quality service, interesting and varied lunch menu complimented by great Australian wines and served at a leisurely pace. Boarding at a remote stand by bus and stairs, hardly QF fault says more about the airport management than the airline, with a personal and friendly greeting at the door. Slight delay in push back but kept well informed by flight deck crew. QF at it's very best, only sour note was touch screen IFE not working.



Qantas Airways Customer review :  16 December 2013 by T Brown    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled business class return from Sydney to Gold Coast. Very pleasant flight. Was a mid afternoon flight on the way up, and was served a selection of cold meats and cheese as well as a warm bread roll and desert. Red and white wine to drink and lots of top ups by the friendly flight attendants. On the way home, was served dinner, I chose the Barramundi with rice. Again, the wine was flowing! I travel this route regularly in business class and always impressed with the food and service on this very short sector.



Qantas Airways Customer review :  12 December 2013 by V Florido    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew QF652, Sunday 8th. My wife choose to use her maiden name so I always ring to ensure they put us together. Told by phone service that they could not allocate seats so I would need to do it at airport. Told at airport that flight was full and best they could do is me at 34b and my wife at 54j. She said how sorry she was but I could try at lounge. This company has a bad attitude when if comes to customer service.



Qantas Airways Customer review :  11 December 2013 by F Jojart    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SYD and return. We flew last week the flights were both great. The breakfast on both flights was very tasty, the staff professional and the TV and movies great to watch. Would definitely fly Qantas again.



Qantas Airways Customer review :  11 December 2013 by J Teoh    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN-SYD in economy. Both flights on A330-300. Check-in at First Class counters as a OneWorld Emerald member was fast and the agent was very friendly. Fast-track through immigration and security in SYD much appreciated. Qantas International First Lounge wonderful, as always, with excellent quality catering and very friendly staff. Priority boarding honoured on both flights. Seat was comfortable and there was a reasonable amount of legroom and recline. On-board catering was pretty good. Meals were of a decent portion and also tasty. Both flights were on time. Qantas Lounge in Singapore was nice with very friendly and helpful staff. Cabin crew reasonably good on the SYD-SIN leg (QF81) but they were great on the SIN-SYD leg (QF6). IFE was AVOD. Selection of latest releases was a little limited and the screens were a bit on the small side. Fast-track through immigration and customs provided on arrival in SYD. Aircraft were well-maintained. Overall, this was quite a pleasant experience. Haven't flown QF economy in a very long time but I wouldn't hesitate to do so again, as long as the price was competitive.



Qantas Airways Customer review :  10 December 2013 by Jim Ash    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled to Auckland, New Zealand December 2-8, 2013, on Qantas from DFW-BNE-SYD, and AKL-BNE-LAX. The DFW-BNE flight used the refurbished 747-400ER and Business Class was amazing - two of the best Flight Attendants I have met. The service, food, beds, amenities etc. were wonderful, and the cabin was so clean and spacious. The AKL-BNE flight, on a 737-800 aircraft, was quite roomy in Business Class, and had personalized service and great food. BNE-LAX used the older version of the 747-400 and had the old, First Class, used as Business Class b- felt like acres of space, great food, and again, two great Flight Attendants in the cabin. The pre-order for breakfast is very smart on Qantas' part- love having it presented and not having to discuss and wait-saves a great deal of time! First time flying in a premium cabin with Qantas and it is highly recommended.



Qantas Airways Customer review :  9 December 2013 by Andrew-Stuart Catton    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business class using Frequent Flyer points upgrade. Aircraft was a brand new 737-800. Leather seat was extremely comfortable. Staff were attentive and very professional throughout the flight. was particularly happy to have in-flight entertainment after travelling on the forward sector with Virgin Australia, who offered no IFE at all! Ground service at check in and in the lounge was faultless. A very enjoyable flight. Will definitely be supporting our national carrier by flying Qantas in the future.



Qantas Airways Customer review :  9 December 2013 by S Faulkner    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What a difference between North American carriers and Qantas! After a first class seat connection from LAX to Miami with AA we then boarded a Qantas flight home. I'm convinced that Qantas being an old hand at long haul just know how to do it better. The timing of meals, stewards service, pjs all add up to a very professional approach. Seats were not lay flat which lets them down a bit but service and planes compared to AA was a cut above.



Qantas Airways Customer review :  9 December 2013 by J Sosinko    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I recently flew Perth - Melbourne on our way to connect with a flight to Auckland, New Zealand. Have not flown Qantas in recent years, switching to other airlines after dissatisfaction with their services. We had a great experience, so much so would choose to fly Qantas again. The crew were friendly, but professional, my vegetarian meal was delicious, but what impressed us most was that the crew were thoughtful enough to fetch my husband's meal at the same time mine was served, so for the first time in many flights, we were able to eat together. It's only a small thing, but the attention to detail was very much appreciated. The aircraft was clean, seating in Economy comfortable, and the flight was on time. Thanks for a great flight.



Qantas Airways Customer review :  5 December 2013 by Kay Field    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 82, Singapore-Sydney - 30/11/2013. Staff on the flight appeared untidy, lackadaisical, off hand with passengers, meals were served down one aisle and then the other, meaning the first served were finished eating before the others were served. The Staff morale appeared very low or disinterested in their job. My last flight prior to this was with Singapore Airlines - there is no comparison, Staff were immaculate, polite and friendly. There were no declaration forms available 'we weren't given any' said Staff, passengers collected them on disembarking. Overall very disappointing service from "our" National carrier.



Qantas Airways Customer review :  5 December 2013 by S Cooling    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent, top notch service that you would expect from a Premium Carrier's Premium Cabin. Food was good, staff helpful with good attitude. IFE miles above Virgin's.



Qantas Airways Customer review :  5 December 2013 by Thomas Cunningham    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Brisbane to Perth with Qantas on their upgraded 767-338 and was pleased to see that the ethics of Australia's only real full service carrier have been upheld. On this aircraft each passenger was supplied with an Apple IPad which connects to the Wi-Fi onboard the aircraft and streams a variety of entertainment. We were served lunch on this flight and I was very happy with my meal choice. The crew were polite and attentive throughout the flight and came through the cabin frequently to make sure all passengers were comfortable. I am very pleased with the Qantas experience and am able to say that it is still a marvellous Australian Airline.



Qantas Airways Customer review :  5 December 2013 by Steven Brook    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fantastic service during flight from crew on QF2 London to Sydney in first class, but let down by on the ground customer service difficulties both in London and Sydney. Impossible to make changes online resulted in many unhappy hours on the phone on hold waiting to be connected with a customer services agent. Not what I pay a first class fare for!



Qantas Airways Customer review :  4 December 2013 by Tim Reeves    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Adelaide to Canberra return via Melbourne. Two flights on 737-800s, two on 737-400s (only four of these left in the fleet to retire, thankfully, as they're real rattlers). Flights booked on points but still attracted $165 in fees including a steep Qantas charge for the privilege. All flights departed and arrived close to on time. Service on board as one has come to expect - professional, helpful but not intrusive. Food of high quality including a delicious pea soup with creme fraiche on one sector. There is a special Business Class lounge in Melbourne which is a nice touch. The only jarring note was luggage way back on the carousel on the trip over but, in summary, very satisfying.



Qantas Airways Customer review :  3 December 2013 by Colin Woodley    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Sydney QF82 arriving 3 December 2013 was a huge disappointment. Business Class. Cabin crew seemed to be of low morale, no extra spirit to help and were no more than going through the motions. I had to ask instead of being offered more than a few times. But it was very much inferior food (to Thai, Singapore, Emirates) that really was a bad shock. We had 'supper plates' instead of a full meal, and 'cafe breakfast' instead of the previous full breakfast. I assume Neil Perry is under the control and budget of a Qantas bureaucrat. I predict a downward spiral for Qantas who apparently are trying to cut costs but they will surely cut customers.



Qantas Airways Customer review :  2 December 2013 by Judy Benvenuti    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I recently flew from Sydney to Bangkok with Qantas. It is many years since we have flown with this carrier, usually flying with Emirates which we consider to have superior service. It was interesting for us to conclude at the end of the Qantas trip that our opinion has not changed, unfortunately. The attendants on Emirates are in our opinion more obliging, more approachable and must I say a lot younger maybe explaining their increased enthusiasm for their job. This is an observation that we could not help but notice. At the end of the day customer service should be the main priority of these employees and if the enthusiasm and motivation to deliver this service has waned the company has a problem. Flight attendants are the face of the company and can spoil the customer's experience if service is not delivered in an obliging, friendly manner.



Qantas Airways Customer review :  2 December 2013 by Terry Carson    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In the past 2 years have booked 6 domestic and 2 international flights. 3 of the domestic and both international flights were cancelled. They rebooked my flights and generally happy but on 1 domestic flight they had actually called for boarding when flight cancelled. Staff disappeared and general announcement made to collect baggage and book on next available. Chaos. Poor inflight service domestic and international. Won't ever fly with them again.



Qantas Airways Customer review :  28 November 2013 by M Thomson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Queenstown to Sydney on a new 737-800 in a full business class cabin. Check-in was quick and easy although we had to wait a few minutes for the check-in counters to open, which in Queenstown happens 2 hours before departure. Qantas don't have a lounge at this airport but we were given invitations to the ANZ Koru Lounge which is located before the security screening area. It's a comfy lounge with fairly basic catering but a decent selection of beers, wines and other drinks in the fridge, hot soup, breads, cheeses and other snacks, and good views of the tarmac and airstrip. The flight boarded on time and we were greeted on the aircraft by the smiling CSM. Pre- departure bubbly, coats hung, safety briefing done and we were away on time. Throughout this short flight the service was faultless, the wines were good, the food was nicely presented, generous in portions and very tasty, and we even managed to watch a movie on the seat-back AVOD system. Noise cancelling head sets were provided when we boarded, along with a blanket, pillow and menu. We found the leather recliner seats to be comfortable enough and although they obviously don't hold a candle to the Emirates A380 product that flies between Australia and NZ, they were adequate for a comfortable flight across the ditch. Arrival into Sydney was on time, there were no queues at immigration or customs and for the first time, the SmartGate worked for both of us! Our priority baggage was on the belt after the first few bags and we were out of the terminal within 15-20 minutes of landing. This was Qantas at its best and we enjoyed the flight very much.



Qantas Airways Customer review :  27 November 2013 by John Curtain    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Sydney - 22 November. My flight was cancelled due to an event outside the control of Qantas, a severe storm in Sydney. However I was impressed by the courteous and efficient way the problem was handled. I was transferred to another flight and the delayed luggage was delivered to my hotel. The flight itself was very enjoyable. A good dinner which included free drinks.



Qantas Airways Customer review :  27 November 2013 by G Murray    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - Los Angeles on QF 11, the Airbus A380 on a first-class Oneworld award I had booked way back in January, for November travel. I'm picky, but this is everything I wanted it to be. Highlights were probably the Sydney First Class lounge, plus wonderful, caring service onboard, great food, and a comfortable seat with large, flatbed convertible sleeping accommodations. Also just loved the in-flight entertainment, particularly the ability to view the tail-mounted "Sky Cam" throughout the entire flight. Performance was on-time, too. So were there any nits at all? Well, the boarding music was a little funky for my tastes, and the flight attendant kept lapsing into calling me "Mr. Murphy" rather than "Mr. Murray" (until I finally corrected her), but heck, so many airlines don't even try to use one's name anymore. Probably the best flight I've had.



Qantas Airways Customer review :  25 November 2013 by L Ford    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-PER A330. I fly with QF frequently but this has got to be the best trip I have taken. Crew were friendly and fantastic. Food was best plane food I have had. Entertainment has got to be the best I have seen on board an aircraft. Never bored. Seats felt new even though the plane was 6 years old. They where extremely comfortable. Air show system is still my favourite. Only compliant is the QF club in MEL does not have enough seat. On time performance was like clockwork.



Qantas Airways Customer review :  25 November 2013 by Brenton Ward    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The crew were very proud of their brand new aircraft, fresh from Seattle - as per the Captain's announcement! A lovely flight to be on with friendly, attentive and efficient crew. Great snacks and on time departure! Will definitely choose Qantas on my future flights to Adelaide.



Qantas Airways Customer review :  25 November 2013 by Brenton Ward    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On-time departure, attentive, efficient service. Tasty in-flight meal and great entertainment. The aircraft and the crew were well-appointed.. Definitely will travel Qantas for business or leisure in the future.



Qantas Airways Customer review :  25 November 2013 by Murray Groves    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew QF7, SYD to Dallas, 16th November 2013 in premium economy. Friendly flight crew as we boarded via priority boarding in Sydney. Sparkling wine, OJ, water offered by friendly flight attendant. This is a long flight of almost 15 hours that went much quicker than one would expect. Possibly due to plenty of food and great wine. Premium economy is very similar to domestic business class. The fact Qantas offer snacks including toasted sandwiches at any time during flight really equals business minus not economy plus. Seat comfortable and highly rate row 36 bulk head seats with plenty of room. Overall a great flight with okay service.



Qantas Airways Customer review :  25 November 2013 by Steve Bennett    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB to LHR on A380, Economy Class. I picked up an inexpensive Emirates flight to Hong Kong and one of my options for the DXB to LHR leg was to fly on a code share flight operated by Qantas. I have never flown on the A380, nor have I experienced Qantas before, I decided to take this option rather than stick with Emirates for the whole return journey. Sadly, I have to say that this was a mistake. Emirates outshines Qantas in just about every respect. The first problem was not of Qantas's making insofar as we were delayed by over 2 hours in Dubai because of the late arrival of flight QF1 from Sydney. Obviously, this is beyond the control of the airline. Embarkation was pretty chaotic. There was no call for families with younger children to board first, resulting in kids blocking the gangways and frustrated parents attempting to get them into their seats before other passengers came along. Seats in economy are a little wider, but they also seem to be lower so I was constantly scraping my shines when trying to extend my legs under the seat in front. There really does not seem to be much room from the seated position to the back of the seat in front of you, especially if the person in front decides to recline their seat so watching a movie is not very comfortable. The entertainment on offer is nowhere near that offered by Emirates and as for the food – the best way to describe it was inedible. For supper the offering was a chicken filled wrap and tea or coffee. I know that airline food in economy is hardly considered gourmet class, but this offering was disgusting. In comparison, the Emirates flight from HKG to DXB offered a fish dish on Thai noodles or a beef bourguignon together with dessert and cheese and a granary bread roll a lot better than a floury disgusting wrap. The inflight entertainment on Qantas can best be described as adequate. Emirates entertainment is far superior. Finally a word or two about the cabin crew. On Emirates the crew members seem to want to help you. On the flight I have just taken, it seemed like an Imposition to ask for anything. The crew were all in the galley area and I wandered down to see if I could get a cup of coffee. The looks I got from one stewardess in particular seemed to scream that I was being a pain. I am sorry to be so scathing about Qantas. I was looking forward to the experience of flying with them. Sad to say the expectation greatly exceeded the reality and Emirates will get my custom for all the legs on my next trip to the Far East or beyond.



Qantas Airways Customer review :  25 November 2013 by A Huggett    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SYD on 767-338ER using FF points to upgrade. Business lounge and Qantas Club lounge were excellent. Flight on time and service was exceptional. Staff were professional, down-to-earth, and genuinely helpful to some elderly passengers who required assistance. Two meal choices were available and drinks were plentiful. (There was no problem in staff knowing the difference between drinks, in the event that anyone required two varieties of sparkling water to be available on a domestic flight). Seats were very comfortable, perhaps a little more so than usual as the aircraft was one of the few in international configuration.



Qantas Airways Customer review :  25 November 2013 by H Tyson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-MEL-LHR return. Couldn't be much happier. Reserved seat booking was honoured. Had a short connection in Melbourne so was granted an earlier internal flight to have more time to clear customs. Hard working yet happy flight attendants on all legs, even constantly coming through the cabin at early hours of the morning to look after the non-sleeping passengers. Only one out of the four international sectors were full but service wasn't diminished. 4 out of 6 flights on time, the other two were early. After this experience I'm not so sure why many Australians think our flagship airline is so poor internationally. I've flown with other Asian carriers to Asia and across the Tasman and in my experience, Qantas is right up there.



Qantas Airways Customer review :  21 November 2013 by K Streeter    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ADL to SYD Economy, have not flown Qantas for a long time and will try not to fly them again. Flight jam packed, and the seats so narrow, locked into the window seat, the seat could not recline, and really was the most unpleasant experience. Cheap ticket. Flight crew: hardly saw them, and maybe they could train staff in the difference between sparkling mineral water and soda water.



Qantas Airways Customer review :  21 November 2013 by M Walsh    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gorgeous old 767-300ER for the short hop and back from MEL-SYD-MEL. Boarding was smooth, the crew welcomed us by name, and the flight was on time. Departure from gate was great, flight was smooth, and snack was served on the mid-morning flight. Much the same on the way back, but tasty dinner was also provided with James Squire beer - huge plus. 2-3-3 layout is fantastic, and the iPads are great. 9/10 bar for the cost of the ticket, although it is almost worth it if you can.



Qantas Airways Customer review :  21 November 2013 by M Harrison    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Dubai on QF09. Seats were comfortable and the entertainment & food as good as any. Staff were both professional & friendly in a down to earth way. Kept an eye on those not sleeping with regular snacks and drinks. We could not have been more comfortable.



Qantas Airways Customer review :  19 November 2013 by B Campanaro    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Los Angeles to Sydney, October 23rd. Flight attendants could not possibly be less interested in service if they tried. Not one flight attendant offered to help with bedding or even inquire if I needed anything. Food service was dreadful. The flight attendant practically dropped the breakfast tray in my lap when she got around to serving it. The breakfast was nothing to write home about and what is it with serving the utensils from the freezer? I was so looking forward to flyng Qantas because I had heard good things about the service. Sadly my experience would hardly fit in that category. The return trip from Sydney to Los Angeles on November 12th offered friendlier flight attendants and better service but not enough to make up for the my very poor first impression. This flight departed Sydney around noon and "lunch" was not served until about 4pm Sydney time. What took so long? The "snacks" that you offer are basically junk food as even your "fresh fruit" is served in a sugary syrup.



Qantas Airways Customer review :  19 November 2013 by Craig Willis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-ASP Return. Boarding in Melbourne was prompt as was the service. Seated in 1 D in Business and offered juice or water prior to take-off. Left on time and then offered 3 options, soup, chicken salad or cheese platter which was excellent. Landed ahead of time and very prompt bag delivery. Return flight was also excellent with a great meal and excellent wine. Staff were very good and most attentive. Both aircraft were 737-800NG with the new red seats and seat back screens. Overall a most pleasant flight.



Qantas Airways Customer review :  18 November 2013 by Michael Davies    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Sydney on a Boeing 737-800. Brand new plane, the Captain said, only delivered 3 days previously. Comfortable maroon leather seats, plenty of room for a short flight. Configured 2-2 and only 3 rows. Good quality lunch with a jolly nice sparkling wine. Overhead screens but I didn't watch anything as I had a great view out of the window. Slightly delayed departure but early arrival as flight was a little over an hour. Check in quick with no queues. Baggage delivered promptly. Very efficient trip.



Qantas Airways Customer review :  18 November 2013 by Michael Davies    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Honolulu on B767. I agree with some of the points raised by Christine Woodward on 2 October. This is business class from the late 80's. The seats were wide and I found them very comfortable and we had a good nights sleep. Its true that if you are in a window seat with someone next to you, you cannot get out without disturbing him/her. But there are only 5 seats like this. The cabin is configured 1-2-2, so there are 20 aisle seats out of 25 total. I didn't like the iPad system. You were always looking down on it, you couldn't watch while eating or when the seat is in the recline position. However, the staff were great - very friendly and offered excellent service. The food was good as were the wines. Priority boarding of business class - and they stuck to it - turning back economy passengers and telling them to wait. On time departure and we were allowed to disembark first. We a good flight, but this is an out of date product, as Qantas know and I'm sure they will put the A330 on this route as soon as they can. But this is still much better than flying with JetStar, who share the route with Qantas.



Qantas Airways Customer review :  18 November 2013 by Chris Fox    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelling CHC-SYD-PER, excellent flights in business on both sectors. Morning service out of CHC then a lunchtime service out of SYD. On the SYD service the quality of the service, food and beverages was top notch. 3 course meal was of a very high standard and the wine offering was superb. The A330-200 J class seating is not the greatest compared to the -300 models and Qantas is fixing these which is good as they will all be lie-flat in the future. All in all an excellent level of service for a domestic product which outshone another carrier I flew with in business on an international service a few days earlier.



Qantas Airways Customer review :  14 November 2013 by Peter Weeblitz    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic Flight Sydney to Gladstone. For a domestic flight within Australia it was a very expensive fare to pay. The aircraft used was way out of date. The catering was of a poor standard. You best bring your own sandwiches and Tetra packed fruit juice.



Qantas Airways Customer review :  14 November 2013 by B McCullough    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-LHR. Fantastic night flight from Dubai to London Heathrow on A380. Comfy seats, good service and all the things that you would need (but not more.) Cushion in particular is very comfy. Food was great.



Qantas Airways Customer review :  13 November 2013 by D Bingham    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF1 - a mixed experience as I had come from a codeshare JQ flight that wasn't really a codeshare at all, no thru checked bags and no advice about the transfer at SYD to QF1. Had I known that I would have flown direct from BNE on Emirates. The check in and onboard experience was very good, I was in the small section in Y on upper deck - paid for but recommended as I slept most of the way to DXB. Food very good, and comfortable seats - a good point to point trip but don't expect an easy JQ/QF transfer experience.



Qantas Airways Customer review :  13 November 2013 by V Batt    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SIN-HKG. Staff were rude, arrogant, condescending. On domestic Australian flights this is the norm, but with more competition on international routes I expected better. After the flight, I had trouble getting Qantas to credit my Frequent Flyer points despite providing them my number when I booked my ticket. This is the third time this has happened and after two unanswered emails, it was only after a phone call that they credited my points. Qantas like to promise the world with their FF programme, but when it comes to delivering, they try to avoid to meet their obligations in the hope that they do not have to credit you the points they owe you.



Qantas Airways Customer review :  12 November 2013 by J Palutikof    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney-Joburg business class, best night sleep on a plane. Love the quilted mattress thing they put over the seat - looks thin but makes a big difference. Food okay, nothing special, IFE the same, crew efficient and friendly. But the high point is the seat - wide and very comfortable. Would highly recommend although there's not a lot of choice on this route.



Qantas Airways Customer review :  10 November 2013 by David Husband    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-BKK. Not used to Economy on longer flights but this day timer was OK. Food surprisingly good, especially panna cotte! With nobody next to me it was an added blessing! VOD was pretty ordinary. Service was OK, but choices and quality better than Virgin Premium Economy given the few bumps we had. Toilets were kept clean, but did run out of Kleenex.



Qantas Airways Customer review :  10 November 2013 by Vishnu Rai    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN-SYD. Crew very friendly. Only issue is food. I opted for vegetarian meal and it was tasteless. IFE had huge collection to watch. Seats were good and comfortable. Overall a good experience.



Qantas Airways Customer review :  6 November 2013 by N Vitas    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sunday evening flight Melbourne to Sydney. Had a window seat and already printed my pass at one of the many self- serve kiosks. Asked the attendants at the sales desk if I could change my seat after printing, explaining I thought I was too late. She politely stated that it was ok, a new one would be printed. Gate 7 at domestic departures, Tullamarine Airport - the attendants were on time, polite and had high standards of uniform. More importantly two people were scanning tickets to enter the gate, not one. Entering the aircraft was greeted with more smiles, including the head flight attendant. After take off, she agreed to move me to the exit row given my height (190cm). Ipads in all the seats and also complimentary headphones before entering the plane. Flight attendants then walked down both aisles making sure anyone who missed them got a pair before take-off. Food was very good, timely delivery with multiple takings and more service with a smile. So far dealt with 5 flight attendants - faultless. Drinks were great and they were very prompt with taking rubbish despite having a full 767. I was also offered to have my trench coat stored during the flight with the business class luggage, very thoughtful. Flight was comfortable, service exceptional, farewell contained yet more smiles and I've never flown better in my life. Very impressed with the way I was treated.



Qantas Airways Customer review :  6 November 2013 by Diffin Corey    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HKG Return. Economy. 747 and A380. Compared to other One World partners, Qantas really does provide a great product. Tasty and plentiful food and plenty of additional snacks and extras throughout the flight. While the friendliness of the crew can be inconsistent, this would be the only detracting feature. The A380 product, seat and inflight entertainment is excellent. A satisfying experience that really could not be faulted.



Qantas Airways Customer review :  6 November 2013 by J Goei    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very rude check in staff! I was flying with Emirates from Wellington, but since Emirates does not fly directly to Wellington I had a Qantas connection. My hand carry was a little bit over the allowable limit and they won't let me through! I would not have minded re-packing and paying the extra charges, but the check in staff were so rude it made me react differently. First they didn't greet me with a smile, and then they talked down to me. I support them being strict about policies but there should be room for common sense.



Qantas Airways Customer review :  4 November 2013 by D Vincensiu    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD to SIN on A330. Seat was horrible! I arrived in Singapore with sore thigh. They should have installed a footrest! Flight attendants were neither polite nor impolite. No smile, no expression (except one cheerful lady). Seems like they are forced to do their jobs. I requested for special diet as I am a vegetarian, food was edible, but nothing special. Entertainment options was OK, however the system is very slow, difficult to navigate and very outdated. Some other domestic Qantas fleet has been equipped with touch screen entertainment system, so why retain this old remote style IFE on-international fleet? Considering that the price that I paid wasn't cheap, and with the same price I can fly with another airline with a better reputation, I am expecting a better service.



Qantas Airways Customer review :  4 November 2013 by A Jopson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew Qantas/Jetconnect from Brisbane to Auckland QF125, this flight leaves Brisbane at 6.45pm arriving into Auckland at around 11.50pm. Online check-in was easy, and when we dropped our bags at check-in the staff were friendly and very nice. Once onboard the crew were welcoming and friendly as always with the Kiwi Spirit, was sitting in row 15, leg room was good for myself, and seat was comfortable, meals were great and options for Beverages were just the same. Would recommend Qantas across the Tasman any day with it being one of the only Full Service Airlines that operate from Australia to New Zealand, and these flights are all operated by New Zealanders, so they are always friendly and welcoming with a Smile.



Qantas Airways Customer review :  4 November 2013 by L Batman    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Sydney - London and return on QF1/2 in Premium Economy. Believe it was worth the sale price we obtained the tickets for but not the normal full price. The cabin service was excellent as we're the meals and entertainment system. The only downside of the trip was a late return into Sydney resulting in a missed connection. We were told we would be on the next flight but at domestic transfer we were told our domestic booking had not been changed and as there were no seats on the next flight we have to weight another hour for the flight after.



Qantas Airways Customer review :  4 November 2013 by D Burgess    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Santiago and return. Food was terrible, Qantas have cut so many corners in recent times they may as well tell you to bring a packed lunch and your own drinks. Service was slow, airplane turned into a dustbin in the 12/13 hours I was on it. Seats, although reconditioned were not comfortable and arm rests didn't retract fully. In flight entertainment was ordinary. Very disappointing. I definitely wouldn't recommend Qantas for long haul international flying anymore - they've had it.



Qantas Airways Customer review :  4 November 2013 by P Williss    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DRW-ADL. Upgraded to Business Class, great flight all round. Older cabin but still great seats, nice lunch offerings and plenty of top notch wine. Service was very good, and purser devoted his entire time to passengers making sure they had everything they wanted. Nice touch with Maggie Beer ice-cream after lunch. Very pleasant flight and thanks to Darwin Qantas Club for the flight upgrade.



Qantas Airways Customer review :  1 November 2013 by Henry Tib    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic flights Adelaide - Alice Springs, Cairns - Melbourne - Adelaide. All flights on time, mature, efficient and pleasant cabin crew. Catering was good and on the Cairns to Melbourne flight a choice of hot meal was offered. IFE available on two of the flights, with recent films.



Qantas Airways Customer review :  1 November 2013 by D Weiss    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent service, even though seat pitch were 31", it was more comfortable than I would expect. Business class on upper deck 747-400 seat are very good and peaceful. Food not great, eggs were served almost raw. Entertainment was good.



Qantas Airways Customer review :  29 October 2013 by R Jones    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew DXB-LHR in Business on the A380. A bit of a bland product in my opinion. Very minimalist and lots of extras missing. Amenity kit not worth bothering about. The evening supper was difficult to eat on the tiny plates with and most ended up on the table cloth. But generous with the drinks and I had a few hours deep sleep on the very comfortable flat beds. Breakfast, a la carte and pre-ordered was good and made up for the poor super. Would prefer Emirates any day on this route but it made a change. Baggage delivery was fast and overall satisfied.



Qantas Airways Customer review :  29 October 2013 by Roger Stone    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HKG-SYD in Premium Economy - two of the most unusual flights I have ever had but which don't seem to fit the Travel Experience categories. Qantas has a great premium economy product: very good food and wines and generally excellent service in this part of the cabin. However, on this set of flights I had unhappy experiences: for SYD- HKG I did not get my usual window seat preference, even though I am a platinum frequent flyer. This is sort of ok, but after take off I was asked to swap seats with someone who couldn't get his IFE to work, which I was pleased to do, but then found myself surrounded by a bunch of passengers, who were it seems, trying to drink as much alcohol as possible and who invited their mates up from the back of the plane to join in the party, which generally took place in the isles or at the front of this cabin. This made for a terrible flight experience as one could neither work nor sleep due to the loud talking and calls for more drinks - which, I was slightly surprised to see, Qantas staff obligingly provided. On the return travel, the staff at the boarding gate insisted on changing my boarding pass to give me one for someone of another name (it was a woman's name as well, and I am not a woman) and then arguing with me that this other passenger was me! A bizarre and embarrassing experience, to say the least, especially as this also held up the boarding process for some time with other passengers glaring at me as if it was all my fault. My guess is that this boarding pass was for a woman who they had given my original seat to. Thankfully the situation was sorted out by a senior staff member, as it turned out I was to be provided with a business upgrade - which was excellent.



Qantas Airways Customer review :  29 October 2013 by M Ray    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Old faithful. SYD-MEL-SYD, 24/25 October B767. Great Service on a comfortable, if rattly, business class seat. Compared to the current, dreadful, A330 business seat to Perth that I'm dreading to have to sit in for 5 hours in a few days time, I'd happily have the old seat any day. Someone should start a campaign to ensure Perth bound business passengers have as much comfort as we get on these old birds.



Qantas Airways Customer review :  29 October 2013 by G Bemrose    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy domestic, Perth - Brisbane, 767-300 refurbished aircraft. FAs all friendly and helpful, stopping to chat with pax when not busy. Breakfast tasty and 2 drink runs. Downsides - many iPad entertainment units not working, food service took 45 mins to travel from one end of cabin to another just to hand out breakfast. At least was a choice even on domestic. Very happy overall and landed 30 mins ahead of time.



Qantas Airways Customer review :  26 October 2013 by A Rawling    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were not expecting much, having previously flown Air Asia (not recommended!), so when we boarded the flight we were met with very professional, friendly and approachable staff. Then we were served good food and wine, had great access to a good list of films and other entertainment. We were very comfortable and well accommodated by the staff. I'd go so far as to say I enjoyed this flight!



Qantas Airways Customer review :  23 October 2013 by C Tregenza    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled Qantas Premium Economy as part of British Airways from Brisbane to Singapore and return. The trip over was great but on the return I had a person in front who had his seat fully reclined I was unable to even bend over as there was so little room. I also had difficulty getting out of my seat because of the distance between seats. This was very disappointing considering the extra cost. The service and food were great. It was a sad finish to a good trip.



Qantas Airways Customer review :  21 October 2013 by Karen Salvaterra    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I recently flew to Grand Cayman to visit our daughter. We flew with Qantas from Brisbane to Los Angeles before travelling on to Cayman, then returned with Qantas from Los Angeles. We have travelled extensively in recent years but due to poor experience with Qantas over 25 years ago, had not used Qantas since then. We were very impressed with Qantas on our recent journeys. The staff were professional, relaxed and very accommodating not only to us but to passengers around us. The cabin was clean, well equipped with blankets etc for our long trip. The entertainment devices worked well. Most of all I felt the little extra touches made the trip more comfortable - bottles of water without needing to request water, extra snacks in case of "the munchies" during the night or other than mealtimes. The standard of food was well above any of the many airlines which we have used in recent years. Overall, Qantas made us feel very proud of "our airline".



Qantas Airways Customer review :  16 October 2013 by Francis Belanger    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF12, 16 Sep 13 - leaving Boston. QF11, 29 Sep 13 - leaving Sydney. I have nothing but praise, convenience, and comfort to my review of Qantas. My seat selection, although a bit more money was an exit seat (66A) onboard Airbus 380. It's worth the extra for an exit row seat. The crew was very hospitable and pleasant along with the hot food and drink that made the flight much more enjoyable.



Qantas Airways Customer review :  14 October 2013 by Roy Clogstoun    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to Sydney on QF545. After experiencing rude ground staff and chaos on Jeststar on the journey up to Brisbane my children and I were quite pleased to be 'upgraded' to Qantas after our Jetstar flight was cancelled due to technical reasons. We were not allowed to have our boarding tickets printed until a hour before the flight but this was not Qantas' fault as they were waiting for Jetstar to provide then with the names of all the "bumped off" Jetstar passengers. It was a delight to fly Qantas, the staff were welcoming and friendly, very professional and the snacks, ample but tasty. My 8 year old was given a child's pack to keep her distracted. The plane left and arrived on time.



Qantas Airways Customer review :  14 October 2013 by Max Charles    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Melbourne to Los Angeles. Seat extremely comfortable and reclined into fully flat bed. They give you a mattress that smoothes out any lumps and bumps in the seat. I was able to get about 7 hours sleep. There was so much legroom I could stretch my legs out as far as possible without hitting anything in front of me. The staff were relaxed yet professional. The lounge was a great place to talk to the people you are travelling with. The sleeper suit was very comfortable and the items in the amenity kit provided an excellent experience. The food was what you would expect in first class. Qantas will be my first option when I travel.



Qantas Airways Customer review :  14 October 2013 by Matt Omatic    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-LHR, 31 August in Business Class. A380 is a great aircraft to travel in. Plenty of choice on the IFE. Crew attentive and the food on Qantas is the best I've tasted of all four One Worlds I've travelled on in Business Class. Pleasure to eat, the soups are wonderful and mains I've tasted are restaurant quality. But please Qantas, don't cheat on desserts, I like to have a choice there too and certainly not just ice cream. In addition, the pick up service takes a lot of anxiety from the trip. Value for money wasn't relevant, it was an FF ticket.



Qantas Airways Customer review :  14 October 2013 by Matt Omatic    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to SYD, 26 September. Late switch from A380 to 747 was disappointing, and a worry I was about to cop a tilted flat seat. All fine, it was a refurbished 747. Good crew, IFE and great food (slow roasted lamb shoulder on couscous! And a real dessert, not just ice cream.



Qantas Airways Customer review :  11 October 2013 by G Gifari    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF767 on a B767-300. BNE-PER. Red-eye flight. Overall, the service was good but I wasn't satisfied with the journey. My flight at BNE was supposed to depart at Gate 24 at 2005. Then there was an announcement that a different Qantas flight had been delayed and will depart from a new gate, Gate 24, at 2000. Moments after, they announced my flight has been changed to Gate 23 and is delayed by one hour. When we got on board, the plane had not been refuelled and we sat for another hour. So that was a two hour delay. The cabin didn't smell very nice and the duvet/blanket needs to be washed. During flight, however, the service was great. The IFE was an iPad and it was actually very good. My dissatisfaction for this trip stems after contrasting it with the return flight I took with "Qantas' main competitor": they were on-time and managed to land in my destination 40 minutes early.



Qantas Airways Customer review :  11 October 2013 by L Whittall    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jetconnect Qantas: This little Kiwi subsidiary of QANTAS does "across the ditch" only and we flew from SYD-WGTN, then home AKL-SYD. The crew were without exception fabulous people on both flights. Nothing was too much trouble for them. Food was average, seats appallingly tight and hard. I am 5'7in and my knees were pressed hard against the seat in front of me. The poor passenger next to me in the middle seat could not find enough room to eat his dinner so I leaned out into the aisle to help him with space. This, however, meant the flight attendants kept banging into me as they passed. They apologised profusely but the aisle was so narrow they couldn't help it. Even for 2hrs 45 mins this was economy at its most uncomfortable. Never again. I feel sorry for the crew working in such a narrow space.



Qantas Airways Customer review :  10 October 2013 by J Huang    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from BNE-MEL on a business upgrade award. The flight was delayed approximately 30 minutes due to late arrival of the flight deck crew from another flight, but time was caught up in the air. The business product on the 737-800s was of the older variety, with less comfortable seating and lack of inflight entertainment, which were the only negatives. As always, when Qantas service is good, it is unbeatable. Excellent service for the full business cabin from the mature crew, especially the CSM. When my travel partner asked for a lolly (to help with ear discomfort on ascent), the CSM gave him some vicks vapor drops from her own bag - and even gave him some more when we were descending, which I thought was a really nice touch.



Qantas Airways Customer review :  10 October 2013 by M Ray    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PER-SYD, 8/9 October, A330, QF575/582. The worst business class seats in the world. I have flown a lot lately, for business and pleasure. Domestically (in Australia and abroad) and Internationally. These comments are specific to the A330 Sydney-Perth service that I've had to do several times now. I had need to fly to Perth for business and these comments take into account recent flights in the last 3 months on airlines as varied as LAN, American, Air Tahiti and Qantas. Today, the excellent staff had to keep apologising for the lack of space on one of the most expensive sectors in the world. Welcome to coffin class - where you pay a fortune for the privilege of sitting in the most uncomfortable seats (and expensive) in the sky. Upright coffins. The passenger in front reclines into you. Your TV screen is at your side, at lap level, too close and in your face. I'm disgusted at the advertising - lie flat seats to Perth, perhaps plain lies. Business class for bad backs, forget it. The old 767s are far more comfortable. Domestically, I've been loyal to Qantas but now it seems like TAA is back. That's Try Another Airline if you want comfortable business class seats to Perth.



Qantas Airways Customer review :  8 October 2013 by Terrie Rhodes    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew return to London from Sydney last month Qantas and Emirates. I chose Qantas for this trip, as it was the most inexpensive option at the time of booking. I must say the staff were quite unpleasant, though not so much so that you could complain. There was no drinks trolley, no nibbles. A couple of hours or so after we departed Sydney the meal trolley came around and we were offered juice, soft drinks, tea/coffee or wine or beer with the meal only. That was it, no tea/coffee trolley after the meal, you had your wine/soft drink and coffee with your meal and that was it. Didn't see the staff until breakfast then. This was indicative of the lack of service. One passenger asked for a spare blanket and was told there were none and to put another jumper on. The seats also seemed "flimsier" than the other airlines I have used. I have not flown Qantas for years, I gave up using them due to the rudeness of the staff which seems it has not changed. I must say that the meal were very nice though. This is probably the only good point I can think of. However, if you want a budget airline service without the frills, and don't want pleasant service, then go Qantas!



Qantas Airways Customer review :  8 October 2013 by Marcia Kimball    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned from Amsterdam via Dubai on Emirates/Qantas code share. A Qantas ticket/Emirates plane and in late on 7th October. The staff who attended us seemed inexperienced, inattentive, delays with meals and served very close to landing. The two attendants seemed confused as to who had ordered what. Seemed like an economy service which is a shame given the cost for business class and as a frequent overseas traveller. Also a rude response from a male cabin attendant when waiting for the toilet some 3O minutes before landing as he was about to close/clean it? Could have redirected appropriately. Disappointing given flight over with Emirates had been excellent. Shame to experience uneven services!



Qantas Airways Customer review :  8 October 2013 by Dylan Orika    (New Zealand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-SYD (737-800), SYD-BKK (Airbus 330)-SYD-BNE (737-400), BNE-AKL (737-800). First and the last I will fly Qantas. 737-800 wasn't to bad but service was very dull. Once we landed in Sydney we went over to the Qantas Service desk in the transit terminal and the staff were so rude. Had a bit of an attitude. After that, we made our way through to our gate to depart for Bangkok. Flight departed 50mins late. A330 used on this leg was so cramped and ICE and seating was outdated!. Same thing on the way back through to AKL. I also flew Bangkok Airways from BKK-HKT return on the A319 and their service was much better although their english was limited. Shame on Qantas! Never would I fly with Qantas again.



Qantas Airways Customer review :  3 October 2013 by Dinala Gooneratne    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LAX and SCL-SYD-MEL recently. Flew on a mix of A380, B747-400ER and B767. All flights on time and the flight from Chile was 40 minutes early into SYD. Check in fast and swift. Seats comfortable. The B747 has updated interior similar to A380. AVOD IFE was excellent. Staff were a mixed bag. Some friendly and some were a bit cold. Only down side was food. Not good. Bread served stale. Salad frozen cold. The main portion tiny. QF have done away with the Cheese Crackers. However drinks were plentiful. Fares paid were good. Will use again.



Qantas Airways Customer review :  2 October 2013 by Christine Woodhouse    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew business class on QF3, SYD-HNL as part of a round the world ticket. The cabin was in no way a business class cabin. The seats were reclining armchairs which is fine if there is plenty of room between rows but there was not. The consequence of this was that when the lady in front of my husband decided not to eat dinner but recline her seat to its fullest extent, he had her head in his lap whilst trying to eat dinner. It was impossible to gain access to the aisle from a window seat without physically clambering over the person seated next to you, not good if the person seated next to you is a complete stranger. When I enquired about the entertainment system I was told that there was an iPad in the seat back pocket, I thought it was a joke. The iPad was streaming films etc but had to be held or propped up on the tray table, impossible to watch and eat at the same time. The ear phone jack plug did not fit properly with constant loss of picture and sound every time you moved. Totally unacceptable in business class. It would seem that Qantas have no competition on this route and are therefore able to get away with offering this extremely substandard cabin to its business class customers.



Qantas Airways Customer review :  2 October 2013 by N Hai    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF23, SYD-BKK, (Airbus 330) and QF6, SIN-SYD (Refurbished 747). Flights left on time and arrived early. Seats were comfortable with sufficient leg room. Food was good, plenty of cold drinks. Water, orange juice and fresh fruit were offered throughout the flights. Lots of choices of movies etc.. The entertainment system was better on QF6 with large touch screens. Flight attendants, young and not so young, were friendly, polite and efficient. Fantastic value. Highly recommended.



Qantas Airways Customer review :  30 September 2013 by Susannah Tennant    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently returned LHR-SYD, via Dubai on an A380. After taking off from Dubai, we were given lunch around 11.30 - 12.00 noon, then 'put to bed' around 4.00pm. Blinds down, lights lowered and nothing more to eat until breakfast around 4.00am. Snacks are supposedly always available, but when I requested the biscuits listed on the menu, only an apple could be provided. Why is it thought that travellers wish to spend around 12 hours in semi-darkness? Is it that we are less trouble to the crew when we are expected to rest/sleep for hours on end? A final point, does anyone read these reviews and are they given any weight at all?



Qantas Airways Customer review :  27 September 2013 by W Coenik    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne - Perth return Business class. Flight over was great as on an international class A330 with angled lie flat beds. Service was great, food was great seat was great. Left and arrived on time. Flight home was on a normal A330 with standard business seats. Note as much room, in fact quite cramped after having tasted the international standard A330. But my biggest concern was that when they got to row 5 the selection of food was down to get what is left and be happy with it. Very disappointed that they run out of food selection on a PER-MEL flight in business class. Isn't that what flying business class is all about?



Qantas Airways Customer review :  25 September 2013 by L Artthajinda    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-BKK-SYD on QF23 and QF 24, A330. Seats 57 J and K. As a QF frequent flyer member and having enjoyed 2 other recent trips SYD to BKK return just when I thought Qantas were lifting their game in summary, this flight was a big disappointment. Outbound flight was pleasant enough because the aircraft was near empty in the rear cabin allowing us to stretch out. Cabin crew accommodating. However I could not eat the main meals offered. Return flight full. The food again was unappealing. Main gripe was that the cabin crew did not request those seated in front of me to put their over-reclined seats upright for meal times. I had to ask the PAX to do so. Based on my previous flights with Qantas, it is most apparent that the cabin crew makes all the difference and in this regard, Qantas seems to be still a hit and miss affair.



Qantas Airways Customer review :  25 September 2013 by K Ayre    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF3, Sydney to Honolulu on 6 Sep and return QF4 on 18 Sep in business class. An old refurbished 767 with IPAD entertainment. The cabin staff were outstanding as were the lounge staff in SYD and Honolulu. The entertainment choices were somewhat limited but worked well except for the small in ear earphones which are a nuisance. The seat was comfortable but not full reclining and offered PJs on the overnight flight. Food was very well presented but more healthier and snack options would be good. Several of the main plates were loaded with mayo. Good value at a sale price!



Qantas Airways Customer review :  25 September 2013 by Cheng Jun Lee    (Singapore)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was booked on a flight from Singapore to Brisbane in September. This was also my first time taking this airline. My family was a family of three. The plane operated for my flight was a refurbished Boeing 747 and was quite excited at that time as it was a refurbished aircraft. the economy class seats have a touchscreen IFE but I couldn't find the remote. Service for this airline was okay, a smile from the flight attendants whenever they were serving us. The food is below average as I got a fish with rice meal for myself, the fish was quite spicy which I did not like.



Qantas Airways Customer review :  25 September 2013 by Craig Willis    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-MEL on the "redeye" which departs at 00.40 am. Allocated exit row seat 14D on Boeing 737-800 which was a great relief due leg room. Seat seemed to be partially made of concrete as which which ever way you sat it was hard. There was no way to get comfortable as there is no armrest on the right hand side of the seat due exit door. Staff were fine with regular drink runs of water etc. Flight landed 25 mins early into Melbourne but advised by the captain that there were no bays available as no aircraft had departed at that hour for anywhere so we were left sitting on the tarmac waiting for a gate. Overall a flight which had to be done but nothing special.



Qantas Airways Customer review :  23 September 2013 by P Williss    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DRW-PER. Cannot fault Qantas on domestic flights. Often travel this route, and service always fantastic with lunch and complimentary wine/beer. Food very tasty, great entertainment on offer but watched my IPad instead. Crew always seem to enjoy their job, and always prefer the extra leg-room seats. Only paid $179 for this flight, absolute bargain.



Qantas Airways Customer review :  23 September 2013 by P Williss    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER - DRW. First stop Perth Qantas Club which was incredibly quiet due to being a Saturday morning. Love the pancakes and barista coffee. This flight always serves a cooked breakfast, and the scrambled egg tortilla was great. Coffee seems to have improved on these flights, and mini Anzacs are a nice little touch. Got great fares for this flight and would choose no other airline to fly.



Qantas Airways Customer review :  23 September 2013 by W Vlies    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 130,14/9/2013, Shanghai - Sydney. Sydney - Hong Kong, 6/9/2013, QF 127. I have travelled with many airlines over the past 30 years. This was my first and last time with Qantas. Rude cabin attendants and very poor food. None of the 4 people around me could eat their breakfast.



Qantas Airways Customer review :  17 September 2013 by Andrew David    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF81, Sydney-Singapore. Flight delayed 2 hours. Food took a long time to serve as by then passengers were hungry. No hot towel service or drinks and nuts service prior to main meal understandably due to the delayed service. My special meal order ignored - meal not loaded according to crew. Had to take what they were serving as so hungry by then. Small portion meals you can tell there is budget cuts. Hungry passengers later asking for food was only offered pretzels. Hot chocolate service without peppermint tea although it was mentioned in the menu card. Crew walked through quickly without paying attention to passengers as they did the service had to stop them to get coffee as they just chatted away in their own world while supposedly doing a coffee/tea service. Crew generally okay some better friendlier but there was a senior attendant who seemed unhappy to be on the flight - showing her displeasure with attitude like throwing things around on the trolley and not looking at passengers when serving. Overall it just an okay flight if you don't have any high expectations but when compared to SQ or EK they are just falling behind and not as polished.



Qantas Airways Customer review :  17 September 2013 by L McKenzie    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SYD, B767 and SYD- MEL, A330 both in business class. Check in was smooth and the business lounge was great, good selection of food and drinks and well trained staff. Both flights departed and arrived on time. The seating on the 19 year old B767 (1-2-2) was by far better that the new A330 (2-3-3). The crew on both flights were well trained and the service was excellent. A choice of meals and drinks was offered and tasted good. Had the new IPad (B767) and new touch screen (A330) entertainment systems and both had lots of choices and would keep you entertained for long flights let alone a 90 min hop to SYD. I recommend Qantas domestic Business.



Qantas Airways Customer review :  16 September 2013 by Glenn Lyons    (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I thought at first we would have a really cramped and uncomfortable 14 hr flight. I must say that even though the Economy cabin was crowded, I did find that I had enough room to settle down and doze through the night. Very attentive cabin crew, reasonably tasty meals and plenty of snacks and drinks through the flight.



Qantas Airways Customer review :  16 September 2013 by Julie Alessi    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to LAX. Great flight, attendants at the airport were excellent. Flight attendants also very good, ground crew that little bit better. Otherwise a wonderful flight there and back. Must say not one problem.



Qantas Airways Customer review :  16 September 2013 by W Williams    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DXB-LHR-DXB-SYD. Recently did a return London flight in Premium Economy on an A380. Managed to score an exit row seat on the trip over and had the back corner on the way back - both were good. Try and always get a window seat if you can - the extra storage bin on the side is really useful. I was very satisfied with all aspects - friendly crew, decent food, good wine and I really like the small cabin. After walking through the huge Business Class cabin, the Prem Econ cabin feels more intimate and much quieter. I am a big broad guy at 6'2 & around 100kgs and found the seat quite comfy and wide enough. It does not go flat (or close to it), but I was comfortable enough. Doing this trip annually in Business Class - usually on Middle Eastern airlines - I was quite happy to save the $3k-$4k and still have the benefit of fast boarding/check-in and a nice relaxing trip without the excess of a limo to and from the airport etc that you really pay for. If you can get a good deal on this fare like I managed to, it is definitely worthwhile and it is good to see Qantas at the top of their game again.



Qantas Airways Customer review :  13 September 2013 by Donald McKelvie    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30 Aug 13, Flight QF974 and 1 Sep 13, Flight QF973. Recently flew BNE-TVL return. Great flight and cabin crew were faultless, snack meals both ways were very nice.



Qantas Airways Customer review :  13 September 2013 by Khan Arshad    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just came back from Dubai today on Qantas QF001 in A380 on a code share flight with Emirates which was my original airline. This was the first time I had travelled on Qantas and would say that it was my worst experience, watched the rudest flight attendants giving the worst of service to passengers. It was evident from their body language that they were not the least bothered about being polite to passengers. I am not saying that all of them were rude but most were. The food was pathetic and in the name of hot food, only omelette was served and the quantity and quality of the food was not up to standard. I was stopped by one of the female attendants when I was trying to go into the toilet after standing in a long queue before the landing as they wanted to clean the toilet which was not required at that time as there was a long queue.



Qantas Airways Customer review :  10 September 2013 by L Cook    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-BNE. Wonderful staff, great flight. Flying solo with two kids (4 and 5 month old) can be a challenge. The cabin crew were helpful, coming and holding my daughter, seeing if I needed anything. They came and chatted during the flight and kept seeing how we were doing. Nothing was too much hassle. I really can't compliment them enough. We fly international a couple of times a year for my husbands work and always fly Qantas due to their outstanding service. It's the little things that make flights bearable, especially with kids. As soon as we landed we got on a Virgin Flight over to Bali and the Virgin crew where so rude and too cool for school, it was a bit of a shock. Food is great, service is wonderful, heaps of entertainment.



Qantas Airways Customer review :  10 September 2013 by J Diamond    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Agree with "28 August 2013 by N Woodcock" - recently flew with Qantas-BA: Melbourne-Montreal-London Heathrow- Melbourne and I found the service has vastly improved at every level since I last travelled with the carrier several years ago.



Qantas Airways Customer review :  10 September 2013 by Patrick Crowe    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel Business Constantly on Qantas throughout SEA. Most flights were satisfactory and staff treated me with respect. I will say former comments about luggage, so true. You travel business and you get your bags last in Australia. In Indonesia, BKK, HK and Singapore always one of the first. So there is something wrong with priority baggage in Australia, this is pathetic. The food is good, the wines are very good. But the seat in business I can only sleep in for about 3 hours before I get uncomfortable. The screens in Qantas are inferior to Cathay and Emirates. Now the bags in the overheads, I usually sit in 1A and the people who fill up my overhead with their bags really annoy me. The Toiletry Bag could be better and Qantas are inconsistent with when and on what flights they give PJs. I will be flying First to HK soon, look forward to the experience.



 
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