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Qantas Airways Customer Reviews and Qantas Passenger Trip Reports



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Qantas Airways Customer review :  21 November 2013 by K Streeter    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ADL to SYD Economy, have not flown Qantas for a long time and will try not to fly them again. Flight jam packed, and the seats so narrow, locked into the window seat, the seat could not recline, and really was the most unpleasant experience. Cheap ticket. Flight crew: hardly saw them, and maybe they could train staff in the difference between sparkling mineral water and soda water.



Qantas Airways Customer review :  21 November 2013 by M Walsh    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gorgeous old 767-300ER for the short hop and back from MEL-SYD-MEL. Boarding was smooth, the crew welcomed us by name, and the flight was on time. Departure from gate was great, flight was smooth, and snack was served on the mid-morning flight. Much the same on the way back, but tasty dinner was also provided with James Squire beer - huge plus. 2-3-3 layout is fantastic, and the iPads are great. 9/10 bar for the cost of the ticket, although it is almost worth it if you can.



Qantas Airways Customer review :  21 November 2013 by M Harrison    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Dubai on QF09. Seats were comfortable and the entertainment & food as good as any. Staff were both professional & friendly in a down to earth way. Kept an eye on those not sleeping with regular snacks and drinks. We could not have been more comfortable.



Qantas Airways Customer review :  19 November 2013 by B Campanaro    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Los Angeles to Sydney, October 23rd. Flight attendants could not possibly be less interested in service if they tried. Not one flight attendant offered to help with bedding or even inquire if I needed anything. Food service was dreadful. The flight attendant practically dropped the breakfast tray in my lap when she got around to serving it. The breakfast was nothing to write home about and what is it with serving the utensils from the freezer? I was so looking forward to flyng Qantas because I had heard good things about the service. Sadly my experience would hardly fit in that category. The return trip from Sydney to Los Angeles on November 12th offered friendlier flight attendants and better service but not enough to make up for the my very poor first impression. This flight departed Sydney around noon and "lunch" was not served until about 4pm Sydney time. What took so long? The "snacks" that you offer are basically junk food as even your "fresh fruit" is served in a sugary syrup.



Qantas Airways Customer review :  19 November 2013 by Craig Willis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-ASP Return. Boarding in Melbourne was prompt as was the service. Seated in 1 D in Business and offered juice or water prior to take-off. Left on time and then offered 3 options, soup, chicken salad or cheese platter which was excellent. Landed ahead of time and very prompt bag delivery. Return flight was also excellent with a great meal and excellent wine. Staff were very good and most attentive. Both aircraft were 737-800NG with the new red seats and seat back screens. Overall a most pleasant flight.



Qantas Airways Customer review :  18 November 2013 by Michael Davies    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Sydney on a Boeing 737-800. Brand new plane, the Captain said, only delivered 3 days previously. Comfortable maroon leather seats, plenty of room for a short flight. Configured 2-2 and only 3 rows. Good quality lunch with a jolly nice sparkling wine. Overhead screens but I didn't watch anything as I had a great view out of the window. Slightly delayed departure but early arrival as flight was a little over an hour. Check in quick with no queues. Baggage delivered promptly. Very efficient trip.



Qantas Airways Customer review :  18 November 2013 by Michael Davies    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Honolulu on B767. I agree with some of the points raised by Christine Woodward on 2 October. This is business class from the late 80's. The seats were wide and I found them very comfortable and we had a good nights sleep. Its true that if you are in a window seat with someone next to you, you cannot get out without disturbing him/her. But there are only 5 seats like this. The cabin is configured 1-2-2, so there are 20 aisle seats out of 25 total. I didn't like the iPad system. You were always looking down on it, you couldn't watch while eating or when the seat is in the recline position. However, the staff were great - very friendly and offered excellent service. The food was good as were the wines. Priority boarding of business class - and they stuck to it - turning back economy passengers and telling them to wait. On time departure and we were allowed to disembark first. We a good flight, but this is an out of date product, as Qantas know and I'm sure they will put the A330 on this route as soon as they can. But this is still much better than flying with JetStar, who share the route with Qantas.



Qantas Airways Customer review :  18 November 2013 by Chris Fox    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelling CHC-SYD-PER, excellent flights in business on both sectors. Morning service out of CHC then a lunchtime service out of SYD. On the SYD service the quality of the service, food and beverages was top notch. 3 course meal was of a very high standard and the wine offering was superb. The A330-200 J class seating is not the greatest compared to the -300 models and Qantas is fixing these which is good as they will all be lie-flat in the future. All in all an excellent level of service for a domestic product which outshone another carrier I flew with in business on an international service a few days earlier.



Qantas Airways Customer review :  14 November 2013 by Peter Weeblitz    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic Flight Sydney to Gladstone. For a domestic flight within Australia it was a very expensive fare to pay. The aircraft used was way out of date. The catering was of a poor standard. You best bring your own sandwiches and Tetra packed fruit juice.



Qantas Airways Customer review :  14 November 2013 by B McCullough    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-LHR. Fantastic night flight from Dubai to London Heathrow on A380. Comfy seats, good service and all the things that you would need (but not more.) Cushion in particular is very comfy. Food was great.



Qantas Airways Customer review :  13 November 2013 by D Bingham    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF1 - a mixed experience as I had come from a codeshare JQ flight that wasn't really a codeshare at all, no thru checked bags and no advice about the transfer at SYD to QF1. Had I known that I would have flown direct from BNE on Emirates. The check in and onboard experience was very good, I was in the small section in Y on upper deck - paid for but recommended as I slept most of the way to DXB. Food very good, and comfortable seats - a good point to point trip but don't expect an easy JQ/QF transfer experience.



Qantas Airways Customer review :  13 November 2013 by V Batt    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SIN-HKG. Staff were rude, arrogant, condescending. On domestic Australian flights this is the norm, but with more competition on international routes I expected better. After the flight, I had trouble getting Qantas to credit my Frequent Flyer points despite providing them my number when I booked my ticket. This is the third time this has happened and after two unanswered emails, it was only after a phone call that they credited my points. Qantas like to promise the world with their FF programme, but when it comes to delivering, they try to avoid to meet their obligations in the hope that they do not have to credit you the points they owe you.



Qantas Airways Customer review :  12 November 2013 by J Palutikof    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney-Joburg business class, best night sleep on a plane. Love the quilted mattress thing they put over the seat - looks thin but makes a big difference. Food okay, nothing special, IFE the same, crew efficient and friendly. But the high point is the seat - wide and very comfortable. Would highly recommend although there's not a lot of choice on this route.



Qantas Airways Customer review :  10 November 2013 by David Husband    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-BKK. Not used to Economy on longer flights but this day timer was OK. Food surprisingly good, especially panna cotte! With nobody next to me it was an added blessing! VOD was pretty ordinary. Service was OK, but choices and quality better than Virgin Premium Economy given the few bumps we had. Toilets were kept clean, but did run out of Kleenex.



Qantas Airways Customer review :  10 November 2013 by Vishnu Rai    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN-SYD. Crew very friendly. Only issue is food. I opted for vegetarian meal and it was tasteless. IFE had huge collection to watch. Seats were good and comfortable. Overall a good experience.



Qantas Airways Customer review :  6 November 2013 by N Vitas    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sunday evening flight Melbourne to Sydney. Had a window seat and already printed my pass at one of the many self- serve kiosks. Asked the attendants at the sales desk if I could change my seat after printing, explaining I thought I was too late. She politely stated that it was ok, a new one would be printed. Gate 7 at domestic departures, Tullamarine Airport - the attendants were on time, polite and had high standards of uniform. More importantly two people were scanning tickets to enter the gate, not one. Entering the aircraft was greeted with more smiles, including the head flight attendant. After take off, she agreed to move me to the exit row given my height (190cm). Ipads in all the seats and also complimentary headphones before entering the plane. Flight attendants then walked down both aisles making sure anyone who missed them got a pair before take-off. Food was very good, timely delivery with multiple takings and more service with a smile. So far dealt with 5 flight attendants - faultless. Drinks were great and they were very prompt with taking rubbish despite having a full 767. I was also offered to have my trench coat stored during the flight with the business class luggage, very thoughtful. Flight was comfortable, service exceptional, farewell contained yet more smiles and I've never flown better in my life. Very impressed with the way I was treated.



Qantas Airways Customer review :  6 November 2013 by Diffin Corey    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HKG Return. Economy. 747 and A380. Compared to other One World partners, Qantas really does provide a great product. Tasty and plentiful food and plenty of additional snacks and extras throughout the flight. While the friendliness of the crew can be inconsistent, this would be the only detracting feature. The A380 product, seat and inflight entertainment is excellent. A satisfying experience that really could not be faulted.



Qantas Airways Customer review :  6 November 2013 by J Goei    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very rude check in staff! I was flying with Emirates from Wellington, but since Emirates does not fly directly to Wellington I had a Qantas connection. My hand carry was a little bit over the allowable limit and they won't let me through! I would not have minded re-packing and paying the extra charges, but the check in staff were so rude it made me react differently. First they didn't greet me with a smile, and then they talked down to me. I support them being strict about policies but there should be room for common sense.



Qantas Airways Customer review :  4 November 2013 by D Vincensiu    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD to SIN on A330. Seat was horrible! I arrived in Singapore with sore thigh. They should have installed a footrest! Flight attendants were neither polite nor impolite. No smile, no expression (except one cheerful lady). Seems like they are forced to do their jobs. I requested for special diet as I am a vegetarian, food was edible, but nothing special. Entertainment options was OK, however the system is very slow, difficult to navigate and very outdated. Some other domestic Qantas fleet has been equipped with touch screen entertainment system, so why retain this old remote style IFE on-international fleet? Considering that the price that I paid wasn't cheap, and with the same price I can fly with another airline with a better reputation, I am expecting a better service.



Qantas Airways Customer review :  4 November 2013 by A Jopson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew Qantas/Jetconnect from Brisbane to Auckland QF125, this flight leaves Brisbane at 6.45pm arriving into Auckland at around 11.50pm. Online check-in was easy, and when we dropped our bags at check-in the staff were friendly and very nice. Once onboard the crew were welcoming and friendly as always with the Kiwi Spirit, was sitting in row 15, leg room was good for myself, and seat was comfortable, meals were great and options for Beverages were just the same. Would recommend Qantas across the Tasman any day with it being one of the only Full Service Airlines that operate from Australia to New Zealand, and these flights are all operated by New Zealanders, so they are always friendly and welcoming with a Smile.



Qantas Airways Customer review :  4 November 2013 by L Batman    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Sydney - London and return on QF1/2 in Premium Economy. Believe it was worth the sale price we obtained the tickets for but not the normal full price. The cabin service was excellent as we're the meals and entertainment system. The only downside of the trip was a late return into Sydney resulting in a missed connection. We were told we would be on the next flight but at domestic transfer we were told our domestic booking had not been changed and as there were no seats on the next flight we have to weight another hour for the flight after.



Qantas Airways Customer review :  4 November 2013 by D Burgess    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Santiago and return. Food was terrible, Qantas have cut so many corners in recent times they may as well tell you to bring a packed lunch and your own drinks. Service was slow, airplane turned into a dustbin in the 12/13 hours I was on it. Seats, although reconditioned were not comfortable and arm rests didn't retract fully. In flight entertainment was ordinary. Very disappointing. I definitely wouldn't recommend Qantas for long haul international flying anymore - they've had it.



Qantas Airways Customer review :  4 November 2013 by P Williss    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DRW-ADL. Upgraded to Business Class, great flight all round. Older cabin but still great seats, nice lunch offerings and plenty of top notch wine. Service was very good, and purser devoted his entire time to passengers making sure they had everything they wanted. Nice touch with Maggie Beer ice-cream after lunch. Very pleasant flight and thanks to Darwin Qantas Club for the flight upgrade.



Qantas Airways Customer review :  1 November 2013 by Henry Tib    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic flights Adelaide - Alice Springs, Cairns - Melbourne - Adelaide. All flights on time, mature, efficient and pleasant cabin crew. Catering was good and on the Cairns to Melbourne flight a choice of hot meal was offered. IFE available on two of the flights, with recent films.



Qantas Airways Customer review :  1 November 2013 by D Weiss    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent service, even though seat pitch were 31", it was more comfortable than I would expect. Business class on upper deck 747-400 seat are very good and peaceful. Food not great, eggs were served almost raw. Entertainment was good.



Qantas Airways Customer review :  29 October 2013 by R Jones    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew DXB-LHR in Business on the A380. A bit of a bland product in my opinion. Very minimalist and lots of extras missing. Amenity kit not worth bothering about. The evening supper was difficult to eat on the tiny plates with and most ended up on the table cloth. But generous with the drinks and I had a few hours deep sleep on the very comfortable flat beds. Breakfast, a la carte and pre-ordered was good and made up for the poor super. Would prefer Emirates any day on this route but it made a change. Baggage delivery was fast and overall satisfied.



Qantas Airways Customer review :  29 October 2013 by Roger Stone    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HKG-SYD in Premium Economy - two of the most unusual flights I have ever had but which don't seem to fit the Travel Experience categories. Qantas has a great premium economy product: very good food and wines and generally excellent service in this part of the cabin. However, on this set of flights I had unhappy experiences: for SYD- HKG I did not get my usual window seat preference, even though I am a platinum frequent flyer. This is sort of ok, but after take off I was asked to swap seats with someone who couldn't get his IFE to work, which I was pleased to do, but then found myself surrounded by a bunch of passengers, who were it seems, trying to drink as much alcohol as possible and who invited their mates up from the back of the plane to join in the party, which generally took place in the isles or at the front of this cabin. This made for a terrible flight experience as one could neither work nor sleep due to the loud talking and calls for more drinks - which, I was slightly surprised to see, Qantas staff obligingly provided. On the return travel, the staff at the boarding gate insisted on changing my boarding pass to give me one for someone of another name (it was a woman's name as well, and I am not a woman) and then arguing with me that this other passenger was me! A bizarre and embarrassing experience, to say the least, especially as this also held up the boarding process for some time with other passengers glaring at me as if it was all my fault. My guess is that this boarding pass was for a woman who they had given my original seat to. Thankfully the situation was sorted out by a senior staff member, as it turned out I was to be provided with a business upgrade - which was excellent.



Qantas Airways Customer review :  29 October 2013 by M Ray    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Old faithful. SYD-MEL-SYD, 24/25 October B767. Great Service on a comfortable, if rattly, business class seat. Compared to the current, dreadful, A330 business seat to Perth that I'm dreading to have to sit in for 5 hours in a few days time, I'd happily have the old seat any day. Someone should start a campaign to ensure Perth bound business passengers have as much comfort as we get on these old birds.



Qantas Airways Customer review :  29 October 2013 by G Bemrose    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy domestic, Perth - Brisbane, 767-300 refurbished aircraft. FAs all friendly and helpful, stopping to chat with pax when not busy. Breakfast tasty and 2 drink runs. Downsides - many iPad entertainment units not working, food service took 45 mins to travel from one end of cabin to another just to hand out breakfast. At least was a choice even on domestic. Very happy overall and landed 30 mins ahead of time.



Qantas Airways Customer review :  26 October 2013 by A Rawling    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were not expecting much, having previously flown Air Asia (not recommended!), so when we boarded the flight we were met with very professional, friendly and approachable staff. Then we were served good food and wine, had great access to a good list of films and other entertainment. We were very comfortable and well accommodated by the staff. I'd go so far as to say I enjoyed this flight!



Qantas Airways Customer review :  23 October 2013 by C Tregenza    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled Qantas Premium Economy as part of British Airways from Brisbane to Singapore and return. The trip over was great but on the return I had a person in front who had his seat fully reclined I was unable to even bend over as there was so little room. I also had difficulty getting out of my seat because of the distance between seats. This was very disappointing considering the extra cost. The service and food were great. It was a sad finish to a good trip.



Qantas Airways Customer review :  21 October 2013 by Karen Salvaterra    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I recently flew to Grand Cayman to visit our daughter. We flew with Qantas from Brisbane to Los Angeles before travelling on to Cayman, then returned with Qantas from Los Angeles. We have travelled extensively in recent years but due to poor experience with Qantas over 25 years ago, had not used Qantas since then. We were very impressed with Qantas on our recent journeys. The staff were professional, relaxed and very accommodating not only to us but to passengers around us. The cabin was clean, well equipped with blankets etc for our long trip. The entertainment devices worked well. Most of all I felt the little extra touches made the trip more comfortable - bottles of water without needing to request water, extra snacks in case of "the munchies" during the night or other than mealtimes. The standard of food was well above any of the many airlines which we have used in recent years. Overall, Qantas made us feel very proud of "our airline".



Qantas Airways Customer review :  16 October 2013 by Francis Belanger    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF12, 16 Sep 13 - leaving Boston. QF11, 29 Sep 13 - leaving Sydney. I have nothing but praise, convenience, and comfort to my review of Qantas. My seat selection, although a bit more money was an exit seat (66A) onboard Airbus 380. It's worth the extra for an exit row seat. The crew was very hospitable and pleasant along with the hot food and drink that made the flight much more enjoyable.



Qantas Airways Customer review :  14 October 2013 by Roy Clogstoun    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to Sydney on QF545. After experiencing rude ground staff and chaos on Jeststar on the journey up to Brisbane my children and I were quite pleased to be 'upgraded' to Qantas after our Jetstar flight was cancelled due to technical reasons. We were not allowed to have our boarding tickets printed until a hour before the flight but this was not Qantas' fault as they were waiting for Jetstar to provide then with the names of all the "bumped off" Jetstar passengers. It was a delight to fly Qantas, the staff were welcoming and friendly, very professional and the snacks, ample but tasty. My 8 year old was given a child's pack to keep her distracted. The plane left and arrived on time.



Qantas Airways Customer review :  14 October 2013 by Max Charles    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Melbourne to Los Angeles. Seat extremely comfortable and reclined into fully flat bed. They give you a mattress that smoothes out any lumps and bumps in the seat. I was able to get about 7 hours sleep. There was so much legroom I could stretch my legs out as far as possible without hitting anything in front of me. The staff were relaxed yet professional. The lounge was a great place to talk to the people you are travelling with. The sleeper suit was very comfortable and the items in the amenity kit provided an excellent experience. The food was what you would expect in first class. Qantas will be my first option when I travel.



Qantas Airways Customer review :  14 October 2013 by Matt Omatic    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-LHR, 31 August in Business Class. A380 is a great aircraft to travel in. Plenty of choice on the IFE. Crew attentive and the food on Qantas is the best I've tasted of all four One Worlds I've travelled on in Business Class. Pleasure to eat, the soups are wonderful and mains I've tasted are restaurant quality. But please Qantas, don't cheat on desserts, I like to have a choice there too and certainly not just ice cream. In addition, the pick up service takes a lot of anxiety from the trip. Value for money wasn't relevant, it was an FF ticket.



Qantas Airways Customer review :  14 October 2013 by Matt Omatic    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to SYD, 26 September. Late switch from A380 to 747 was disappointing, and a worry I was about to cop a tilted flat seat. All fine, it was a refurbished 747. Good crew, IFE and great food (slow roasted lamb shoulder on couscous! And a real dessert, not just ice cream.



Qantas Airways Customer review :  11 October 2013 by G Gifari    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF767 on a B767-300. BNE-PER. Red-eye flight. Overall, the service was good but I wasn't satisfied with the journey. My flight at BNE was supposed to depart at Gate 24 at 2005. Then there was an announcement that a different Qantas flight had been delayed and will depart from a new gate, Gate 24, at 2000. Moments after, they announced my flight has been changed to Gate 23 and is delayed by one hour. When we got on board, the plane had not been refuelled and we sat for another hour. So that was a two hour delay. The cabin didn't smell very nice and the duvet/blanket needs to be washed. During flight, however, the service was great. The IFE was an iPad and it was actually very good. My dissatisfaction for this trip stems after contrasting it with the return flight I took with "Qantas' main competitor": they were on-time and managed to land in my destination 40 minutes early.



Qantas Airways Customer review :  11 October 2013 by L Whittall    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jetconnect Qantas: This little Kiwi subsidiary of QANTAS does "across the ditch" only and we flew from SYD-WGTN, then home AKL-SYD. The crew were without exception fabulous people on both flights. Nothing was too much trouble for them. Food was average, seats appallingly tight and hard. I am 5'7in and my knees were pressed hard against the seat in front of me. The poor passenger next to me in the middle seat could not find enough room to eat his dinner so I leaned out into the aisle to help him with space. This, however, meant the flight attendants kept banging into me as they passed. They apologised profusely but the aisle was so narrow they couldn't help it. Even for 2hrs 45 mins this was economy at its most uncomfortable. Never again. I feel sorry for the crew working in such a narrow space.



Qantas Airways Customer review :  10 October 2013 by J Huang    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from BNE-MEL on a business upgrade award. The flight was delayed approximately 30 minutes due to late arrival of the flight deck crew from another flight, but time was caught up in the air. The business product on the 737-800s was of the older variety, with less comfortable seating and lack of inflight entertainment, which were the only negatives. As always, when Qantas service is good, it is unbeatable. Excellent service for the full business cabin from the mature crew, especially the CSM. When my travel partner asked for a lolly (to help with ear discomfort on ascent), the CSM gave him some vicks vapor drops from her own bag - and even gave him some more when we were descending, which I thought was a really nice touch.



Qantas Airways Customer review :  10 October 2013 by M Ray    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PER-SYD, 8/9 October, A330, QF575/582. The worst business class seats in the world. I have flown a lot lately, for business and pleasure. Domestically (in Australia and abroad) and Internationally. These comments are specific to the A330 Sydney-Perth service that I've had to do several times now. I had need to fly to Perth for business and these comments take into account recent flights in the last 3 months on airlines as varied as LAN, American, Air Tahiti and Qantas. Today, the excellent staff had to keep apologising for the lack of space on one of the most expensive sectors in the world. Welcome to coffin class - where you pay a fortune for the privilege of sitting in the most uncomfortable seats (and expensive) in the sky. Upright coffins. The passenger in front reclines into you. Your TV screen is at your side, at lap level, too close and in your face. I'm disgusted at the advertising - lie flat seats to Perth, perhaps plain lies. Business class for bad backs, forget it. The old 767s are far more comfortable. Domestically, I've been loyal to Qantas but now it seems like TAA is back. That's Try Another Airline if you want comfortable business class seats to Perth.



Qantas Airways Customer review :  8 October 2013 by Terrie Rhodes    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew return to London from Sydney last month Qantas and Emirates. I chose Qantas for this trip, as it was the most inexpensive option at the time of booking. I must say the staff were quite unpleasant, though not so much so that you could complain. There was no drinks trolley, no nibbles. A couple of hours or so after we departed Sydney the meal trolley came around and we were offered juice, soft drinks, tea/coffee or wine or beer with the meal only. That was it, no tea/coffee trolley after the meal, you had your wine/soft drink and coffee with your meal and that was it. Didn't see the staff until breakfast then. This was indicative of the lack of service. One passenger asked for a spare blanket and was told there were none and to put another jumper on. The seats also seemed "flimsier" than the other airlines I have used. I have not flown Qantas for years, I gave up using them due to the rudeness of the staff which seems it has not changed. I must say that the meal were very nice though. This is probably the only good point I can think of. However, if you want a budget airline service without the frills, and don't want pleasant service, then go Qantas!



Qantas Airways Customer review :  8 October 2013 by Marcia Kimball    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned from Amsterdam via Dubai on Emirates/Qantas code share. A Qantas ticket/Emirates plane and in late on 7th October. The staff who attended us seemed inexperienced, inattentive, delays with meals and served very close to landing. The two attendants seemed confused as to who had ordered what. Seemed like an economy service which is a shame given the cost for business class and as a frequent overseas traveller. Also a rude response from a male cabin attendant when waiting for the toilet some 3O minutes before landing as he was about to close/clean it? Could have redirected appropriately. Disappointing given flight over with Emirates had been excellent. Shame to experience uneven services!



Qantas Airways Customer review :  8 October 2013 by Dylan Orika    (New Zealand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-SYD (737-800), SYD-BKK (Airbus 330)-SYD-BNE (737-400), BNE-AKL (737-800). First and the last I will fly Qantas. 737-800 wasn't to bad but service was very dull. Once we landed in Sydney we went over to the Qantas Service desk in the transit terminal and the staff were so rude. Had a bit of an attitude. After that, we made our way through to our gate to depart for Bangkok. Flight departed 50mins late. A330 used on this leg was so cramped and ICE and seating was outdated!. Same thing on the way back through to AKL. I also flew Bangkok Airways from BKK-HKT return on the A319 and their service was much better although their english was limited. Shame on Qantas! Never would I fly with Qantas again.



Qantas Airways Customer review :  3 October 2013 by Dinala Gooneratne    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LAX and SCL-SYD-MEL recently. Flew on a mix of A380, B747-400ER and B767. All flights on time and the flight from Chile was 40 minutes early into SYD. Check in fast and swift. Seats comfortable. The B747 has updated interior similar to A380. AVOD IFE was excellent. Staff were a mixed bag. Some friendly and some were a bit cold. Only down side was food. Not good. Bread served stale. Salad frozen cold. The main portion tiny. QF have done away with the Cheese Crackers. However drinks were plentiful. Fares paid were good. Will use again.



Qantas Airways Customer review :  2 October 2013 by Christine Woodhouse    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew business class on QF3, SYD-HNL as part of a round the world ticket. The cabin was in no way a business class cabin. The seats were reclining armchairs which is fine if there is plenty of room between rows but there was not. The consequence of this was that when the lady in front of my husband decided not to eat dinner but recline her seat to its fullest extent, he had her head in his lap whilst trying to eat dinner. It was impossible to gain access to the aisle from a window seat without physically clambering over the person seated next to you, not good if the person seated next to you is a complete stranger. When I enquired about the entertainment system I was told that there was an iPad in the seat back pocket, I thought it was a joke. The iPad was streaming films etc but had to be held or propped up on the tray table, impossible to watch and eat at the same time. The ear phone jack plug did not fit properly with constant loss of picture and sound every time you moved. Totally unacceptable in business class. It would seem that Qantas have no competition on this route and are therefore able to get away with offering this extremely substandard cabin to its business class customers.



Qantas Airways Customer review :  2 October 2013 by N Hai    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF23, SYD-BKK, (Airbus 330) and QF6, SIN-SYD (Refurbished 747). Flights left on time and arrived early. Seats were comfortable with sufficient leg room. Food was good, plenty of cold drinks. Water, orange juice and fresh fruit were offered throughout the flights. Lots of choices of movies etc.. The entertainment system was better on QF6 with large touch screens. Flight attendants, young and not so young, were friendly, polite and efficient. Fantastic value. Highly recommended.



Qantas Airways Customer review :  30 September 2013 by Susannah Tennant    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently returned LHR-SYD, via Dubai on an A380. After taking off from Dubai, we were given lunch around 11.30 - 12.00 noon, then 'put to bed' around 4.00pm. Blinds down, lights lowered and nothing more to eat until breakfast around 4.00am. Snacks are supposedly always available, but when I requested the biscuits listed on the menu, only an apple could be provided. Why is it thought that travellers wish to spend around 12 hours in semi-darkness? Is it that we are less trouble to the crew when we are expected to rest/sleep for hours on end? A final point, does anyone read these reviews and are they given any weight at all?



Qantas Airways Customer review :  27 September 2013 by W Coenik    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne - Perth return Business class. Flight over was great as on an international class A330 with angled lie flat beds. Service was great, food was great seat was great. Left and arrived on time. Flight home was on a normal A330 with standard business seats. Note as much room, in fact quite cramped after having tasted the international standard A330. But my biggest concern was that when they got to row 5 the selection of food was down to get what is left and be happy with it. Very disappointed that they run out of food selection on a PER-MEL flight in business class. Isn't that what flying business class is all about?



Qantas Airways Customer review :  25 September 2013 by L Artthajinda    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-BKK-SYD on QF23 and QF 24, A330. Seats 57 J and K. As a QF frequent flyer member and having enjoyed 2 other recent trips SYD to BKK return just when I thought Qantas were lifting their game in summary, this flight was a big disappointment. Outbound flight was pleasant enough because the aircraft was near empty in the rear cabin allowing us to stretch out. Cabin crew accommodating. However I could not eat the main meals offered. Return flight full. The food again was unappealing. Main gripe was that the cabin crew did not request those seated in front of me to put their over-reclined seats upright for meal times. I had to ask the PAX to do so. Based on my previous flights with Qantas, it is most apparent that the cabin crew makes all the difference and in this regard, Qantas seems to be still a hit and miss affair.



Qantas Airways Customer review :  25 September 2013 by K Ayre    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF3, Sydney to Honolulu on 6 Sep and return QF4 on 18 Sep in business class. An old refurbished 767 with IPAD entertainment. The cabin staff were outstanding as were the lounge staff in SYD and Honolulu. The entertainment choices were somewhat limited but worked well except for the small in ear earphones which are a nuisance. The seat was comfortable but not full reclining and offered PJs on the overnight flight. Food was very well presented but more healthier and snack options would be good. Several of the main plates were loaded with mayo. Good value at a sale price!



Qantas Airways Customer review :  25 September 2013 by Cheng Jun Lee    (Singapore)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was booked on a flight from Singapore to Brisbane in September. This was also my first time taking this airline. My family was a family of three. The plane operated for my flight was a refurbished Boeing 747 and was quite excited at that time as it was a refurbished aircraft. the economy class seats have a touchscreen IFE but I couldn't find the remote. Service for this airline was okay, a smile from the flight attendants whenever they were serving us. The food is below average as I got a fish with rice meal for myself, the fish was quite spicy which I did not like.



Qantas Airways Customer review :  25 September 2013 by Craig Willis    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-MEL on the "redeye" which departs at 00.40 am. Allocated exit row seat 14D on Boeing 737-800 which was a great relief due leg room. Seat seemed to be partially made of concrete as which which ever way you sat it was hard. There was no way to get comfortable as there is no armrest on the right hand side of the seat due exit door. Staff were fine with regular drink runs of water etc. Flight landed 25 mins early into Melbourne but advised by the captain that there were no bays available as no aircraft had departed at that hour for anywhere so we were left sitting on the tarmac waiting for a gate. Overall a flight which had to be done but nothing special.



Qantas Airways Customer review :  23 September 2013 by P Williss    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DRW-PER. Cannot fault Qantas on domestic flights. Often travel this route, and service always fantastic with lunch and complimentary wine/beer. Food very tasty, great entertainment on offer but watched my IPad instead. Crew always seem to enjoy their job, and always prefer the extra leg-room seats. Only paid $179 for this flight, absolute bargain.



Qantas Airways Customer review :  23 September 2013 by P Williss    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER - DRW. First stop Perth Qantas Club which was incredibly quiet due to being a Saturday morning. Love the pancakes and barista coffee. This flight always serves a cooked breakfast, and the scrambled egg tortilla was great. Coffee seems to have improved on these flights, and mini Anzacs are a nice little touch. Got great fares for this flight and would choose no other airline to fly.



Qantas Airways Customer review :  23 September 2013 by W Vlies    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF 130,14/9/2013, Shanghai - Sydney. Sydney - Hong Kong, 6/9/2013, QF 127. I have travelled with many airlines over the past 30 years. This was my first and last time with Qantas. Rude cabin attendants and very poor food. None of the 4 people around me could eat their breakfast.



Qantas Airways Customer review :  17 September 2013 by Andrew David    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QF81, Sydney-Singapore. Flight delayed 2 hours. Food took a long time to serve as by then passengers were hungry. No hot towel service or drinks and nuts service prior to main meal understandably due to the delayed service. My special meal order ignored - meal not loaded according to crew. Had to take what they were serving as so hungry by then. Small portion meals you can tell there is budget cuts. Hungry passengers later asking for food was only offered pretzels. Hot chocolate service without peppermint tea although it was mentioned in the menu card. Crew walked through quickly without paying attention to passengers as they did the service had to stop them to get coffee as they just chatted away in their own world while supposedly doing a coffee/tea service. Crew generally okay some better friendlier but there was a senior attendant who seemed unhappy to be on the flight - showing her displeasure with attitude like throwing things around on the trolley and not looking at passengers when serving. Overall it just an okay flight if you don't have any high expectations but when compared to SQ or EK they are just falling behind and not as polished.



Qantas Airways Customer review :  17 September 2013 by L McKenzie    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SYD, B767 and SYD- MEL, A330 both in business class. Check in was smooth and the business lounge was great, good selection of food and drinks and well trained staff. Both flights departed and arrived on time. The seating on the 19 year old B767 (1-2-2) was by far better that the new A330 (2-3-3). The crew on both flights were well trained and the service was excellent. A choice of meals and drinks was offered and tasted good. Had the new IPad (B767) and new touch screen (A330) entertainment systems and both had lots of choices and would keep you entertained for long flights let alone a 90 min hop to SYD. I recommend Qantas domestic Business.



Qantas Airways Customer review :  16 September 2013 by Glenn Lyons    (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I thought at first we would have a really cramped and uncomfortable 14 hr flight. I must say that even though the Economy cabin was crowded, I did find that I had enough room to settle down and doze through the night. Very attentive cabin crew, reasonably tasty meals and plenty of snacks and drinks through the flight.



Qantas Airways Customer review :  16 September 2013 by Julie Alessi    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to LAX. Great flight, attendants at the airport were excellent. Flight attendants also very good, ground crew that little bit better. Otherwise a wonderful flight there and back. Must say not one problem.



Qantas Airways Customer review :  16 September 2013 by W Williams    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DXB-LHR-DXB-SYD. Recently did a return London flight in Premium Economy on an A380. Managed to score an exit row seat on the trip over and had the back corner on the way back - both were good. Try and always get a window seat if you can - the extra storage bin on the side is really useful. I was very satisfied with all aspects - friendly crew, decent food, good wine and I really like the small cabin. After walking through the huge Business Class cabin, the Prem Econ cabin feels more intimate and much quieter. I am a big broad guy at 6'2 & around 100kgs and found the seat quite comfy and wide enough. It does not go flat (or close to it), but I was comfortable enough. Doing this trip annually in Business Class - usually on Middle Eastern airlines - I was quite happy to save the $3k-$4k and still have the benefit of fast boarding/check-in and a nice relaxing trip without the excess of a limo to and from the airport etc that you really pay for. If you can get a good deal on this fare like I managed to, it is definitely worthwhile and it is good to see Qantas at the top of their game again.



Qantas Airways Customer review :  13 September 2013 by Donald McKelvie    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30 Aug 13, Flight QF974 and 1 Sep 13, Flight QF973. Recently flew BNE-TVL return. Great flight and cabin crew were faultless, snack meals both ways were very nice.



Qantas Airways Customer review :  13 September 2013 by Khan Arshad    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just came back from Dubai today on Qantas QF001 in A380 on a code share flight with Emirates which was my original airline. This was the first time I had travelled on Qantas and would say that it was my worst experience, watched the rudest flight attendants giving the worst of service to passengers. It was evident from their body language that they were not the least bothered about being polite to passengers. I am not saying that all of them were rude but most were. The food was pathetic and in the name of hot food, only omelette was served and the quantity and quality of the food was not up to standard. I was stopped by one of the female attendants when I was trying to go into the toilet after standing in a long queue before the landing as they wanted to clean the toilet which was not required at that time as there was a long queue.



Qantas Airways Customer review :  10 September 2013 by L Cook    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-BNE. Wonderful staff, great flight. Flying solo with two kids (4 and 5 month old) can be a challenge. The cabin crew were helpful, coming and holding my daughter, seeing if I needed anything. They came and chatted during the flight and kept seeing how we were doing. Nothing was too much hassle. I really can't compliment them enough. We fly international a couple of times a year for my husbands work and always fly Qantas due to their outstanding service. It's the little things that make flights bearable, especially with kids. As soon as we landed we got on a Virgin Flight over to Bali and the Virgin crew where so rude and too cool for school, it was a bit of a shock. Food is great, service is wonderful, heaps of entertainment.



Qantas Airways Customer review :  10 September 2013 by J Diamond    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Agree with "28 August 2013 by N Woodcock" - recently flew with Qantas-BA: Melbourne-Montreal-London Heathrow- Melbourne and I found the service has vastly improved at every level since I last travelled with the carrier several years ago.



Qantas Airways Customer review :  10 September 2013 by Patrick Crowe    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel Business Constantly on Qantas throughout SEA. Most flights were satisfactory and staff treated me with respect. I will say former comments about luggage, so true. You travel business and you get your bags last in Australia. In Indonesia, BKK, HK and Singapore always one of the first. So there is something wrong with priority baggage in Australia, this is pathetic. The food is good, the wines are very good. But the seat in business I can only sleep in for about 3 hours before I get uncomfortable. The screens in Qantas are inferior to Cathay and Emirates. Now the bags in the overheads, I usually sit in 1A and the people who fill up my overhead with their bags really annoy me. The Toiletry Bag could be better and Qantas are inconsistent with when and on what flights they give PJs. I will be flying First to HK soon, look forward to the experience.



 
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