Qantas Airways Customer Reviews and Qantas Passenger Trip Reports

Qantas Airways customer travel guide

Qantas 4-Star Airline Ranking

Qantas Economy class seat reviews

Qantas First and Business Class Lounge Reviews

Qantas First Class & Business class seat reviews

Qantas aircraft Seat Maps

Qantas Passenger seat recommendations

Perth-Singapore-London. No major complaints, but on the first leg from Perth on a brand new A300 a passenger sat down and the seat broke, which resulted in a 45 minute delay, 8 of us had to be moved for safety reasons. Luckily I didn't get asked to leave the plane (due to shortage of seats) and I got a better seat out of it, but the crew took forever to sort out a simple task. Flight still managed to arrive near enough on time in Singapore. Food was excellent. Friendly and helpful staff, comfy seats and very good entertainment. I do feel that Qantas overcharge though for their flights. I would fly with them again, only if they reduce the prices, I had to get back to the UK soon so was the cheapest option for me at the time at such short notice. Second leg to Heathrow was very good, a little delayed, but food was excellent, although more drinks should of been supplied. Staff at this point seemed more interested in their own breaks and sleeping downstairs. It was an A380-800 so big comfy seats, big TV's and no broken trays or toilets. Overall, very impressed, especially with the food.

We traveled Perth to Melbourne, we left on time and arrived early. The food was great and the seats very comfortable. In flight entertainment was great, you can see what they have been spending money on. The crew were good, were always helping you and quick to clean up your rubbish.

Flew LHR-SIN-MEL on the new 380. Staff were first class, in flight entertainment excellent and the food and drink good. As we were travelling around OZ we flew with Qantas internally, although some of the planes were old the level of service was still first class. Food and drink were very good. Our return journey was BNE-SIN-LHR first leg was on the 747 again staff were great, from Singapore we were lucky to be on the 380 again what a smooth flight. Will definitely use Qantas again.

Thought I would wait until my return trip before I wrote a review just check that my wonderful SYD-SIN-LHR flight wasn't sheer luck. I am glad to say it wasn't. Very comfortable in seat 79a well worth the extra charge. Staff were helpful and friendly, I had the vegetarian option, it wasn't great but ok, it would be perfect if they had a seafood option. AVOD was great, boarding effortless as was online check in. I am now making Qantas my airline of choice.

SYD-DFW-BNE-SYD. Travelled to the USA for a work trip and decided to connect through DFW rather than LAX as I usually would. I found DFW much better than LAX, particularly clearing customs before connecting on internal flights. Very impressed with the whole flight - new seats and interiors, three meal choices for economy, heaps of IFE available and really personal service, even down the back. The quality service provided by Qantas really stands out, especially when you compare it to the substandard 'service' you get with American Airlines internally. Definitely recommended and very convenient connecting through DFW too.

MEL-BNE-LAX-JFK-BNE-MEL over a period of 6 weeks. The menu was confusing. The first meal out of LAX to BNE was little more of a snack. Same between LAX and JFK. Website will not let me check in only and select seats 24 hours before the flight. Customer service in Brisbane helped me out on the way out, purchased pre- seating on all legs on the way back when told by the website the plane was almost full. Only to find the plane half empty. Sheer rip off intended to drain maximum money off you. 1 hour wait for luggage at LAX inbound and Brisbane inbound. After being in the air for 14 plus hours. Would fly again if Qantas gets their seat selection correctly.

Flight Sydney to Hong Kong. Service level was excellent being spoken to by name, meals served to a high standard and with option of varying the time to suit oneself. Seats are the slanted flat seat format which is not so good for sleeping but is very comfortable in reclined or upright positions. The seats don't have much in way of places to store items for travel such as books, glasses etc.

A380 SIN-LHR-SIN. I only care about IFE and food, and Qantas had great quality in both. Huge range of TV shows and movies to choose from, and food was excellent. Self serve bar was a novel idea - its great to be able to take something to eat whenever you want. Frequent refresh packs with chips, candy bars and the like. Leg Room more than sufficient for comfort, but makes it a little difficult to get to the aisle from window seat. Other than leg room, I would say perfect.

On my return journey - London to Sydney I was unable to pre-select my seat without paying a $20 fee! I was attempting to do this less than 24 hours before the flight. I tried repeatedly with the same result. My last attempt was 10 hours prior to take-off and I then got a message that I was unable to pre-select a seat for this flight. Information is also conflicting.

LAX-SYD. A great 14 hour flight on a 747. The cabin was clean and the seat comfortable. Two good hot meals were served. FAs were friendly and professional. The on-demand entertainment system was excellent. The flight left on time and my luggage was on the conveyor belt a few minutes after landing. All in all another very pleasant experience from a great airline.

I have taken nine flights in business and economy on east coast Australian routes in July and August 2012. Very impressed, no delays, all flights arrived on time. The big difference compared to a few years ago is the in-flight service. On every flight, flight attendants have been friendly and attentive towards passengers. This is a huge improvement from a few years ago. In particular, the service in business on a BNE to CBR flight on a Sunday night was memorable. Impressive domestic product.

London - SYD via SIN in A380. Flew a number of legs during a 3 week combined work/holiday with various airlines. Qantas was by far and away the best for both on ground and inflight customer service. Was able to get exit rows on Qantas at time of booking but for other airlines needed to wait until a release date. Check- in quick and was treated courteously and professionally. Seats were comfortable but without a seat in front on an exit row found myself slipping forward when dozing! Food was very good for economy and streets ahead of other carriers flown. Flew one long leg with BA and noticed a stark difference in the attentiveness of the Qantas cabin crew who were excellent.

SYD-SIN, BKK-SYD. Cabin staff were great, a huge improvement since the last time, staff trying hard to be of service. Inflight entertainment was extensive and catered for wide taste and mood choices. Food tasty and drinks in supply.

Qantas domestic business is my choice twice every week but the inconsistency of the good service we have come to expect is getting very frustrating. Letting economy class passengers invade the space you have paid at least twice or even up to four times the price for is inexcusable and the food is at times below par for the class. Some CSM's and cabin crews are excellent but some unfortunately are bordering on appalling and should either pick up their game or go and work for a budget airline. Come on Qantas what is happening to you!

Melbourne-LA in an A380. Very quick and friendly check-in (but we were very early for the flight). Boarding was quite smooth and onboard service was friendly and efficient, though the vegetarian meals were a bit bland. We had exit row seats in row 79, which are worth the extra money for the generous legroom but are next to the galley which was bright and noisy much of the night.

I flew Calgary to Sydney via LAX. Staff friendly and food was great. The entertainment was good and slept well.

Flew from Singapore to Perth. Flight supposed to leave at 11.30pm but when I arrived at the airport it was delayed 2 hrs 10 mins due to technical problems, so was given a S$20 food voucher for Starbucks or Burger King at check-in, but who wants to eat a heavy meal like that at midnight! Boarding was pretty quick, and all staff were polite and friendly. I think the plane was a new 777, seats were comfortable but the pitch wasn't good, I'm 6'5" and found a better exit seat as the flight was quite empty. Entertainment seemed good, but I slept for most of the journey as it was late, so I can't comment any further. I wasn't disturbed which was good. Overall very good experience.

Flew London to Sydney via Singapore on A380. Great friendly crew. Food good and plenty of options. Lots of drinks offered and juice and water brought around during the flight. Slept very well on the Skybed. Plane so quiet so you get a great sleep. Breakfast was one of the best I've had in a long time.

SYD-NOU-SYD-MEL. Bought a special sale Y fare which was around AUD250 cheaper than usual. SYD-NOU on an older B738. Flight not full hence had an empty seat next to me. Good breakfast and pleasant and smiling staff. NOU-SYD B767 in international configuration. Was upgraded to Business Class. Good Wine and Meals. Staff ok, except one steward who was a bit off hand. SYD-MEL on a B 767. Excellent Staff. Good evening snack and beverages. All flights on time or early. I am an satisfied QF customer.

Bangkok-Sydney 1 Aug. Boarded A330 at 8.30pm. The air conditioning on the aircraft stopped working before we could take off, should be fixed in 5 minutes according to the pilot as we taxied back to the terminal. 2.5 later in a very hot A330, we finally got off the ground bound for Sydney, no hope of catching our connecting flights. In flight entertainment is woeful. Food was okay, meal after takeoff ok, breakfast - you'd be better off waiting until you had got off the aircraft. Flight crew, hardly saw them other than for the 2 meals, otherwise they were totally invisible. The Economy class seat has very little pitch, no foot type support and its hard. Overall, much better flying economy with other major airlines.

We flew Melbourne - Perth return, business class. On both legs we noted a distinct improvement in cabin service - service on previous trips was poor. Maybe customer service is back on the Qantas radar.

Sydney to London via Singapore on an A380. The crew were extremely welcoming when you board, champagne brought around with regular refills. Lovely quiet plane. Food great and plenty of it with snacks available. Great lounge at Singapore. Continuation of flight to London just as good as from Sydney, plenty of food etc. Managed to sleep a lot. Would recommend.

Melbourne-Brisbane-Cairns. Once again the quality of service from experienced staff is great. Flight from Brisbane started with screaming toddler, who continued to be disruptive for most of the two hour flight. However Flight Attendants were great, assisting the anguished parents, trying to calm the child and making an extra effort to look after the passengers sitting nearby.

Flew Sydney to Perth on a day time flight on an A330. First time I have flown Qantas for 3 years and I really enjoyed the service from the older experienced crew who were friendly and took time to ask me if I would like another bottle of wine or another coffee with my lunch. The movie system was great with lots of movies and other programmes to chose from. The plane seemed quite new and the seat was very comfortable although I would have liked a window seat but none available. My only complaint was the PA system was very loud and blasted everyone's ears off.

We flew BNE-SYD-HNL return in July. Great flight to HNL, great service. QF284 return HNL-SYD not so great. We were actually put on Jetstar JQ3 on arrival at the airport. Staff informed that as we were Qantas passengers we would receive a comfort pack and 2 meals and drinks. iPads were only available for those who had pre-booked them. We were flying Qantas, why would we pre-book anything on a Jetstar flight? Anyway, the ten hour flight was very long with no entertainment and limited food and drinks. Qantas have tried to blame the service we received on Jetstar, our question is "if they push passengers onto Jetstar, why not ensure Jetstar treat them as Qantas would and offer full service?" The best thing about the flight was getting off it and onto a Qantas flight back to Brisbane. The staff on Qantas were very cheery and happy to oblige. As you would expect!

SYD-BKK-SYD in Economy on A330. Overall a sub par experience. A330s are quite claustrophobic in economy - not much leg room and not much cabin space. So a fairly oppressive 10 hours. Service was cold, indifferent and generally below expectations. Qantas is generally better on the ground than in the air and this trip was no exception.

Business class on an A380 London-Singapore-Melbourne and also Sydney-London. Overall, despite the tedium of the final leg to London, it was a good experience and the crew were attentive, friendly and co- operative. The seat could be a little wider and one needs more space to put things at night, but it is a lovely plane and I have no grumbles.

PER-MEL-PER, A330 both ways. All the cabin staff were elderly. Ran out of meal choice on the return flight, and food on both flights was very average. My beef in red wine and rosemary sauce on the way over was just full of meat fat and gristle. No bread roll with butter, and the ice cream both ways was cookies and cream, which I'm not a lover of. IFE seemed slow and antiquated, and the flight map provided all sorts of info such as latitude and longitude but no altitude details. Normally always fly Virgin Australia, but this was a work trip so had to fly Qantas. Will stick with Virgin if I can help it.

A380 MEL-LHR via SIN. Melbourne lounge reasonably good. Singapore transit is short enough that it is not worth going to the lounge. Cabin crew SIN-LHR better than MEL-SIN. Business class cabin has a very good feeling of spaciousness. Qantas had well publicised naming ceremonies for their A380s, but surprisingly you can't find the name anywhere in the Business Class cabin. As a first-time business class passenger in this aircraft, I needed somebody to explain the operation of the seat. The buttons are logical, but still need working out.

Flew from Melbourne to Cairns via Sydney. Upgraded using frequent flyer points. Unfortunately had to use more than quoted as we flew via Sydney. I emailed the airline twice over this issue and never received a response. Flights and lounges were good. The new 737 business seats are excellent. The 767 business seats are a bit old now.

Flew SYD-HKG on A380, which was then changed to 747-400. Old first class on this aircraft is extremely sub- par compared to the new A380 first, would be more suitable for a good quality business class. Once on board, IFE didn't work, service was poor and unorganized, seat didn't work and eventually had to move to business due to F being full. Absolute shambles, Qantas business bed is appalling.

QF1116 Perth - Port Hedland in a fairly new B737-800 with AVOD. Good flight with good service but seat 14F was horrible - the padding so thin that frame of the seat nearly cut you in half.

Upgraded from Economy to Business with points SYD-BKK A330. Generally very good service except the crew were somewhat bored and disengaged in their attitude. It says on the menu that you can ask for a snack or fresh fruit at any time during the flight. My partner asked did they have any bananas and was told in a patronising tone by stewardess "yes, maybe at home". This sort of unprofessional interaction is unacceptable and illustrates a need for better crew training in customer service. IFE excellent, food pretty average, seat comfortable.

SIN-MEL QF10, economy on A380. Very good flight from start to finish. Orderly boarding, comfortable seat (for economy), IFE excellent, tail camera views on take-off and landing were awesome. Food tasty and reasonably healthy, not stingy with drinks. Crew efficient and helpful. The A380 puts long haul flying in a different league, took 777 from Paris to SIN before this and the 380 is whisper-quiet by comparison.

Flew Sydney-Singapore then Singapore-Melbourne on A380. Both flights took off a few minutes late due to weather but arrived on time. Check in staff excellent. Flight crew good, plane was full so would have been a busy flight for them. In flight entertainment excellent and made the time pass quickly. Would definitely fly Qantas and especially the A380 again, very quiet and comfortable flight.

My wife and I flew QF02 and QF52 Qantas to London and return last week. Business class there and Premium economy back via Singapore. Business class very good - seats excellent; staff excellent; food OK - served on plastic trays - not much different from economy; wines very good. Premium economy is a disgraceful price for what you get. Seats little different from economy; we had to ask the guy in front to put his seat up so that we could get out of the window seat - the leg room was very little better than economy - I can't see how anybody can be happy with the price of premium economy.

Flew PER-HKG return. Had previously flown with the airline and was satisfied, however this time I was impressed with the many improvements made. Plenty of food and beverages and the staff were friendly and helpful. Only complaint is that they should use a plane with bigger seats. They currently use an A330 which is usually fine however on a packed return flight, it was a little difficult to sleep with limited space.

HKG to MEL on A330. This overnight flight departed on time and arrived a few minutes early. The plane was well-maintained and clean. The Qantas Club lounge at the airport was very good with a wide range of food and drinks. My wife and I were welcomed by name by the purser at the beginning of the flight and given amenity kits and pyjamas. Dinner was high quality and the Australian wines were excellent. Breakfast was served on request and the items could be pre-ordered which meant you received only the food you wanted. Friendly, professional service from experienced, mature flight attendants. Overall a great experience.

SYD-NRT in Premium Economy on B747. First time in the new QF premium economy and thought it was impressive. Seats comfortable, service quite good, IFE adequate. Cabin was peaceful, I was able to sleep and believe this class represents very good value versus economy. Would definitely recommend.

QF97 BNE-HKG left Brisbane late. Qantas crew in Economy very good, food okay, the Qantas Q Streaming In Flight Entertainment VOD/AVOD is poor. Not enough range particularly in the music section, whilst its full of American TV series. Flight arrived on time, which was a blessing as the Economy Seats are not that comfortable at all with limited pitch for the 9 hour flight.

NRT-SYD in Business on B747. Opted for business on the return flight to SYD as this aircraft had the new lie flat seat, not the older angled seat. Everything about the flight was outstanding. Seat was very comfortable, cabin ambience pleasant, food exceptional, IFE great and cabin service was attentive and very professional.

SYD-SIN-LHR on A380. Crew very welcoming when you board, champagne brought round with regular refills. Lovely quiet plane. Food great and plenty of it with snacks available. Great lounge at Singapore, really great to be able to have a shower and freshen up etc. Continuation of flight to LHR just as good as from SYD, plenty of food etc. Managed to sleep a lot. Would recommend.

From FRA to SIN in an older 747. The plane was full, but luckily I had the last row and there was nobody beside me, which was a good thing as it would have been so cramped. Crew were friendly and helpful, food on board was average, especially since they did not have enough of the choice I preferred, ended up eating nothing the first time, breakfast was great. This is the only negative thing, they start always from the middle and then to the end of the plane, you are sure not to get the choice you want. On an Asiana flight there was however a stewardess who gave me her meal, that was real service! and yes, they were very strict on 23 kg for a bag.

Premium Economy - A380 - Singapore to Heathrow. Having flown outbound in BA's World Traveller Plus I was pleasantly surprised by Qantas' superior Product and Service. From start to finish it feels a cut above BA WTP. On the A380, Premium Economy is located at the rear of the Upper deck so you board the aircraft via a separate airbridge to Economy passengers. Because the rest of the Upper deck is Business Class there is a nice, relaxed calm feel to the cabin and contrary to a previous report I didn't notice any discernible difference during turbulence compared to further forward in the plane. Being at the back means you have your own toilets, galley and self serve bar with no movement of people from other Cabins. Qantas allocate 2 cabin crew to Premium Economy and I can only say that I received some of the best service I have had in any Cabin. It's important to make sure you're allocated the best seats though as the middle rows (apart from front and rear rows) have much less leg-room. Try and go for the pair of seats along the sides of the cabin if possible, and the window seats have handy storage bins. Seat recline is good too. The seats might seem a little firm to some people but it never worried me. Food was excellent with a menu handed out at the start of the flight, proper cutlery, a drink before take-off. A380 is also a very quiet aircraft and there was any number of AVOD channels to enjoy on your personal armrest touch screen. I would highly recommend Qantas Premium Economy on the A380 if the price is right.

Took Qantas from Perth to Singapore for my connecting flight to Helsinki on 2nd July 2012 and return flight on 11 July 2012 from Singapore. I found great cabin improvement including very clean and comfortable seats and very good entertainment system. The cabin crew were very friendly and helpful. Keep up the good work!

Flew MEL-BNE-ROC return. All flights great. Could not understand the rule about paying, not paying for wine on flight from Brisbane to Melbourne. Got one free and paid for second drink.

Perth to Sydney. Flight left on time A330 with sleeper seats - excellent food, wine and service - entertainment system and selection was excellent - couldn't fault anything.

Flying Melbourne to Cairns via Sydney. The Sydney to Cairns flight on the new 737's is great. The personal inflght entertainment system is a great improvement. These flights are always full however that does detract from the quality of the service.

HKG - SYD A380. Excellent service, staff were thorough and attentive. All meals (VLML) were of a good standard. Drinks service good and regular water/refreshment runs by cabin crew. Inflight entertainment is excellent. In terms of space even though the seat pitch isn't great, you do feel you have a bit more room on the A380 and we were travelling with a 2 year old so any extra space is appreciated. Flying Qantas was a joy after a recent experience on BA. If you are flying QF/BA to Australia try and fly QF wherever possible. QF product offering is a lot more up to date.

Flew AKL-SYD-LAX and LAX-BNE-AKL on QF Economy Class. Extremely satisfied with legroom on B747-400s however disappointed with AKL-SYD and BNE-AKL legroom. Appalling. The person in front certainly could not recline as my legs were already jammed up to the seat in front (I'm 6ft 1"). Service was outstanding though on all flights. IFE system crashed twice on LAX-BNE sector. Very elderly VH-OJH 744 on that leg.

MEL-PER on A330. Nice and comfortable flight. Crew nice and friendly. Dinner service was ok, not a fan of the main meal, tasted odd. AVOD good selection. seat comfort - great, seated a few rows from the back of the plane (56J I think) - feels like there was more room because of 2-3-2 layout instead of 2-4-2 at the front. No mood lighting like Virgin though. Overall a great product, will definitely use them again, especially with coast to coast travel when ticket prices are right.

JNB-SYD on a QF 747. Specifically requested exit row seats, paid $160 in advance and chose seats near the galley. On check in, it was changed to seat 46H, which is an exit row seat but near the toilets instead. I objected to this but was rudely told that is the only option available and I should take it or leave it, and if I did not take it, I would not only lose the $160 seat-selection fee but the only available seats were in the centre row. Even though it was an exit row seat with extra legroom, people kept using the toilets throughout the night, standing near the exit and in the process bumping into my legs. Service was very poor, food was terrible. To top it off, my entertainment system quit 2hr into the flight. I've flown Qantas before, but this is the last time. Disgraceful service from both the ground staff and flight attendants, old aircraft with broken equipment and rude, inconsiderate passengers.

LAX-SYD on A380 and SYD-DFW on refurbished 747. Excellent trip both ways. Seats are very comfortable and the foot net under the seat in front is great for elevating your feet while sleeping. Cabin crews friendly and efficient. Food was good and AVOD selection would satisfy anyone. Definitely good value for money.

Travelled Business Class Sydney to Singapore on A380 in May 2012. Lie flat beds a very comfortable with very good distance between rows. Even with the aisle seat in lie flat position the window seat passenger could easily access the aisle. Staff, food and service excellent. Check-in very easy.

SYD-MEL. The newer style Qantas check-in is very efficient at Sydney airport. No long lines like some other airlines. Travelled at 2pm, so the airport was relatively quiet. Good hot and cold lunch choices in Qantas club. The flight was on a 767, although a little bit older the interior appeared well kept. While there was no IFE, the main screen had afternoon news and short sitcoms. Really impressed with the friendly attitude consistent throughout the cabin crew on this particular flight. Provided with newspapers in economy class which you don't seen much. Efficient service clearing meals etc. Flight on time, bags out quickly. Paid under $100 for this flight, so overall very satisfied with the experience.

PER-PHE and ZNE-PER Both legs on 737-800 which is a relatively new aircraft but getting tired very quickly. Seat cushions had just about collapsed on both aircraft. PER-PHE (10.35 departure) was actually on time, while the return trip was 2.5 hours late. Seat width remains an issue - if you have somebody even slightly oversized next to you (which is common on Pilbara flights) then you're in for an uncomfortable flight. Food on the outward flight was just a snack (OK for mid-morning) but a reasonable hot meal was served on the return flight. Staff were friendly and obliging on the outward flight but obviously tired and a bit surly coming back.

While good seats in premium economy are OK, I rate my return QF94 flight with my wife as very poor due to the fact Qantas do not allow or guarantee seat allocation, and to overcome we checked in at LAX a full 3.5 hours early only to find we could not even travel together with my wife stuck in the worst seat in the cabin, 39E. My attempts to negotiate better seating for us together on-board were met with rudeness and derision by a Steward. The price is definitely not worth it if you cannot at least fly together and be able to pick reasonable seats. Complaints to Qantas go unanswered as well!

Travelled Johannesburg-Sydney. Cabin staff very friendly and provided an excellent service on this flight. PE seats are like domestic business class seats. Comfortable enough to get a descent sleep. Amenity pack the same as in business. Would recommend.

SYD-BNE Return. Morning leg in economy, easy, great service - couldn't fault them. Arrived early. Business on the return was fantastic, much better than I would have thought for a domestic flight. Qantas really go out of their way to give you a premium service. Would fly them over the cheaper competition any day.

Flight: In last month. LHR-SIN-SYD A380. SYD-MEL 737-800. Very comfortable, excellent entertainment and fabulous cabin crew - especially ex-London it has to be said. I had booked Premium Economy for my return and wondered if I had spent the extra money needlessly since the economy product was very good for long haul flights. Qantas are my new favourite long-haul airline, almost faultless. Even the short hop SYD-MEL was a joy with food provided and top notch cabin crew.

Travelled Sydney to Hong Kong and return. Planes clean, staff excellent and very helpful. I thought the food and wine was first class and plenty of it. Very comfortable, overall a great flight.

Travelled flagship route SYD-LHR-MEL on A380. Cabin crew excellent. Cabin design ensures maximum personal space and comfort with enhanced privacy. Meal and wine selection are impeccable and seating accommodates for those that wish to dine with their companion in the comfort of your own seat. However, the bubble burst on the return final leg, SIN-MLB with a crew member who had lost interest. Struggled to get a drink or food,1.5-2 hours after take off and attendant unwilling to offer the level of service that this travel class expects.

SYD - MEL return - love that old 767 so much more space and only 1 seat in 7 the dreaded middle seat. Not much dearer than the competition anyway but worth it for the bigger aircraft - great friendly crew both ways!

Recently flew back from Adelaide to Canberra with Qantas, paid an upgrade as the trips were so cramped, I became very claustrophobic and as a late arrival home felt a meal would be good. The business cabin was full 12 passengers only on a one hour fifty flight. Took about 50 minutes to get served a meal and a drink. The ocean trout was so pale and the flavour non-existent, in short inedible. The FA was so lax in speed to get the meals out I could not believe it. So over $800 for one drink and a slightly more capacious seat, no business class lounge in Adelaide so in with the rest. The food at the clud was the usual muck they serve, value for money who are they kidding! No more business for me and I ceased flying first international with them a long time ago. Once a great airline I am now ashamed of it, dirty aeroplanes, staff that appear to have given up and food that is inedible.

We would like to thank the Qantas check-in team at Karratha airport for the professional and efficient way they handled our bookings, changing flights and for re-routing our luggage on the evening of the 12 June 2012. The care and consideration given, due to the problems that arose with weather was greatly appreciated.

Travelled flagship route SYD-LHR-MEL on A380. Cabin crew excellent. Cabin design ensures maximum personal space and comfort with enhanced privacy. Meal and wine selection are impeccable and seating accommodates for those that wish to dine with their companion in the comfort of your own seat. However, the bubble burst on the return final leg, SNG-MLB with a crew member who had lost interest. Struggled to get a drink or food,1.5-2 hours after take off and attendant unwilling to offer the level of service that this travel class expects.

LAX-SYD-PER return. LAX-SYD on an A380, a great product and a joy to fly. SYD-PER on A330 then 737 on return. I would not recommend the 737 as seat pitch appears much smaller and gives the overall feeling of a very cramped plane. A330 is a much better option for domestic flights. Flight crew was great and helpful. Overall I think it is the best way to fly from USA to Australia. Entertainment was fantastic.

I flew Qantas on a flight from Singapore to Perth. The value of money was excellent, due to the Qantas "2 city deal". The inflight entertainment was alright, together with seat comfort, as I find it spacious. However, I feel that there should be a room for improvement in terms of food and beverages, they should put the sauces separately from the rest. But what truly makes my Qantas flight count is the excellent service by the crew.

Pt Hedland - Perth on a fairly new Boeing 737-800 with the new seat back entertainment system. Received advice - flight was delayed but departed on time. Service was good and cabin crew friendly. Only complaint being the seat swabs, never have I sat in a more uncomfortable seat, the flight was only 2 hrs but I was sore and glad to get off.

SCL-MEL via SYD. Flight SCL-SYD on a new refurbished B747-400ER. Seats similar to A380 and extremely comfortable. Flight relatively empty. Makes one wonder how long this route will last or whether it will shelved like EZE. Had ample room to spread out. Left on time and arrived into SYD 40 mins early. AVOD was superb. Food and Beverages were excellent and well presented. Snacks and additional drinks always available. The best feature was the crew. Very engaging and professional. SYD-MEL was changed to earlier flight without any issue. Flight was on an ageing B734. Yet again served a hot meal for dinner with a wide array of drink. Crew again friendly and really showed that they were there to please customers. Qantas will have me back again.

LHR-HKG-MEL. Flew 747-400 which no longer serves this route. Flight was delayed by half hour but made up the time by strong tail winds. I had low expectations for the 747 and was going to change my flight so I could fly back with the A380 as I flew over on the A380. Very glad I didn't. The 747, although old, was remarkably comfortable. Plenty of leg room (I'm 6'3). Cabin crew seemed a little robotic. IFE screens are small but suitable. Again food was delicious. Hong Kong airport was an absolute joke. I had to go through security once which I understand, the second time was a little annoying but third time where they were in the actual Jetway was just unnecessary. Will avoid going through Hong Kong at all costs in future. I paid extra to get seats I wanted and on every leg got them which was a bonus. Definitely a great airline and would love to fly them again, but only on the QF9 Route.

LAX-MEL on A380. Food was awful, not enough drink runs. Seat pitch seemed very stingy, the width in particular and weren't very comfortable. Crew tried their best but were a little overwhelmed. The only thing that made the flight go quickly was the size of the inflight entertainment screens - very large and clear and the choice of entertainment. Other than that nothing to recommend.

BNE-LAX-BNE. Outbound trip good. Return left at midnight, got woken for meal 2 hours later. Trays taken away quickly, and goodnight from staff. We were right down at the rear of the plane and everyone going to the toilet thought it was a chatroom, which did not help with trying to sleep. Rubbish was not collected before breakfast, so everything ended up on the floor. It seems the staff were not looking after everyone's needs. Wont be recommending Qantas. Terminal 4 LAX is not what you would call an international terminal, needs a lot of fixing up.

LHR-SIN-SYD on A380. Exceptional service out of LHR with outstanding cabin service. Great selection of food and beverages (self service snack bar is a great idea). AVOD was ok but I was a little disappointed with the range of choice. Breakfast into Singapore was lacklustre (salty scrambled eggs). Service out of Singapore was less impressive (functional but slightly more robotic and less personal). Again excellent food and wine. Seat comfort is great (I'm 6'3) and I managed a decent sleep which I rarely get on long haul. The foot rest is my only gripe as it doesn't "add" anything to the overall comfort and is more of a nuisance. The small cabin, quality of food and drink plus excellent service made this feel like a business class product.

SYD-PER on old B767 aircraft. Old style business class seat, aircraft interior and poor inflight entertainment system was showing its age. However, the shortfalls in general cabin product were made up for by an outstanding crew performance and high quality food offering. Cabin crew were hospitable, used passenger names consistently throughout the flight, displayed an attention to detail and had thorough product knowledge. Flight departed on time and arrived early. Checked baggage arrived within minutes on the baggage carousel after arrival. Some of the best service I have experienced on an airline. Pity about the ageing fleet.

Melbourne to London Via Singapore. Flew on A380 which was so more luxurious than the ageing 747, although with the 747 refurbishment's taking place I can no longer judge the old 747. Took off on time, flight attendants polite but nothing special. Food was actually above my standards and really enjoyed it. The Self serve snack bar is brilliant. Seats comfortable and I had plenty of leg room (I'm 6'3"). IFE system is not as good as Emirates but is acceptable. The only problem being is getting in and out if you need to go to the toilet. Would like to see an airline where you can get up and out without bothering other passengers. Definitely recommend if it's one of the cheaper options.

PER-HKG. Route flown using a Qantas A330. Was a very pleasant flight and good service. Entertainment system could be updated (was an older Qantas A330 and had Q as opposed to iQ) but still sufficient for the 8 hour trip. Cabin staff were great. Check-in was slow and congested but this is nothing out of the ordinary at Perth International, a joke of an airport. Great setup with the connecting flight with Cathay Pacific onto Tokyo. Would recommend Qantas on this route again.

LAX-SYD-AKL-SYD-LAX. Qantas was a great surprise. Fly BA all the time and needed to get to NZ fast. The Premium product is excellent both on 380 and 747. If you select a bulk head you have a huge amount of room to relax. Overall modern, clean and comfortable for huge long haul trip over 4 days. Service was the high point and on par with many other business products. Qantas (and BA) now have an excellent flying experience that if you have to pay for (and fly quickly) yourself is affordable and a pleasure. Will fly again and it does not worry me not fly business at this point.

SYD-HNL. The flight was on an old 767 but the cabin looked well maintained and clean. My seat was comfortable. An amenity bag consisting of toothbrush, toothpaste and an eye shade was provided together with good quality pillow and blanket. The was no back seat screen but this was not a surprise. Three movies were shown on main screens. The best part about the flight was the good food and excellent service. For a 9 hour trip, two great hot meals were served and the FAs went out of their ways to make everyone happy. On the strength of this experience, I'd rate Qantas above Singapore airlines. Highly recommended.

EDI-LHR-SIN-LHR-EDI. The British Airways Galleries lounge at Edinburgh and British Airways/Qantas First lounge at London Heathrow's Terminal 3 was also quite the experience - great food and service by staff. Their First Class product is second to none - a quiet, spacious and comfortable cabin. The food and drink was delicious. A very attentive crew! Welcomed by name from the Captain. Highly recommended for long haul.

A380 Premium Economy Sydney-Los Angeles return (36J and K). Even better flight than in May 2009 (same aircraft). Great flight attendants, seats and food. Only letdown is that from Perth there was 8 hour Sydney layover and 6 hour Los Angeles for connection to Las Vegas. Wish we could have PE from Perth or reduced Business Class Fare. Also Lounge use for FF Members (Bronze) even for payment.

A380 Sydney to Hong Kong return, good seats and spacing 180cm tall, new plane in excellent condition, very friendly and attentive service, food a bit disappointing but will definitely fly Qantas again.

SIN-SYD on A380 in Economy. First time on A380 and first time flying Qantas international for a number of years and was quite impressed. The A380 is a lovely plane to fly in with comfortable seats and quiet cabin. Service was good, flight attendants friendly and efficient and excellent inflight entertainment. The only negative was the food, poor choice and very small portions. The self-service snack and drink bar at the back of the cabin was a nice touch though. Overall a good experience and would fly again.

FRA-SIN-SYD-HBA return. 747, 380 and 737 legs. Cabin on the 747 a bit dated but not bad, catering good and plenty on all legs, good seat pitch and quality, very friendly crew.

LHR to BNE by A380 via Melbourne and return a month later. Faultless trip. Airbus was a star with comfortable seats, attentive staff, good food (far too much) and good IFE. Short hop to BNE equally good for short haul. Will try and use again next time.

Business class on A380 from LA to Sydney. Aircraft was quiet, spacious, with very comfortable beds. Service was excellent and friendly. The crew onboard took a personal interest and addressed us by name. The food was delicious. All in all, an extremely pleasant and positive experience.

I flew HKG-MEL on 747-400 a couple of months ago, now they're using the A330 on this route. I traveled with my wife and 6 month old daughter at that time. Check-in staff were very professional and did every possible thing to get us a bassinet seat and allowed us to board the aircraft first. Onboard were friendly crew and they made my overnight flight comfortable. They saw my child was unsettled and took special care to make sure we had our meals served first and had our trays removed when finished before everyone else. During the night the crew that were on duty offered to help.

DFW-BNE and BNE-CNS followed by CNS-SYD a few days later. Found very little to criticize. Every flight departed and arrived within a couple of minutes of schedule. Food and beverage were quite good and attendants friendly and engaging as well as helpful. IFE was unbelievably good; could not believe the number and quality of movies offered. Bags were quickly delivered at the end of all 3 flights. Cannot think of any reason to fly any other carrier to Australia.

SIN-ADL on newer version of A330 with IFE in each seat (unlike the tired model that flies to HNL), both Business and Economy not full. Left SIN on time and arrived 40 minutes early. Service onboard was fantastic, whilst I don't find the lay flat beds that comfortable to sleep in, they are a step up from economy. Food and drink service excellent, great idea on having a "choose your breakfast menu" which like room service you fill it out and hang it on the coat rack and in the morning you have what you ordered. We did the same going ADL-SIN and it was nice to see that the exceptional attention to detail on the way out was as good on the way back.

Dallas to Sydney via Brisbane in economy in a refurbished 747 with large touch screens. Flight not full so managed to have 4 seats to stretch out which certainly helped as it was 15.5 hours from Dallas to Brisbane. Flight attendants very friendly and efficient, serving dinner soon after take off. We were given a refreshment pack consisting of bottled water, potato chips, some chocolate and a shortbread biscuit. Snacks were also available at the back of the plane. Breakfast was served about 2.5 hours out of Brisbane and a snack between Brisbane and Sydney. Flight was on time on both legs. Definitely recommend.

Flew from Santiago, Chile to Sydney. First time on Qantas in quite a few years and I must say that I was pleasantly surprised. Seat comfort good - even legroom was ok and I'm 6'3". Seats comfortable, food good, flight attendants friendly and attentive and excellent inflight entertainment. The 14.5 hours flew by. Took LAN on the way over and whilst they were fine Qantas was a cut above. The non-stop flight is also a lot better than stopping in Auckland. It was a day flight so got some amazing views of the Antarctic ice shelf.

Completed MEL-SIN in First on A380. An impressive aircraft that never fails to put a smile on my face. The check-in experience and new First Class lounge in Melbourne is great, and pre-flight lunch was a welcome start to the flight. FAs were excellent, and the food was above expectation. Overall, I could not fault the journey, pity the rest of my trip to London is in business class.

 
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