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Rating 1.0 (very poor) to 5.0 (excellent)

QANTAS review :   28 August 2007  -  Roger Stone

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

n/a

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Economy

 
SYD-BNE-MEL-BNE in economy class over a few days. Quite good service throughout (spoilt by annoying rock music on the PA system - is this peculiar to Australia?). Otherwise, the larger seat pitch on the B767 flight (SYD-BNE) compared to B737 flights on other legs was noticeable and made that particular flight very pleasant indeed. Good service throughout, including check-in service at Sydney in some difficult circumstances. Good facilities for working in the Qantas Clubs together with Qantas valet parking at Brisbane also helped make this a good run for working on a busy schedule throughout.

QANTAS review :   28 August 2007  -  B Stewart

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

n/a

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Business

 
HKG/MEL Business Class. Daylight flight with excellent seat, IFE, food and service. Well at least most of the service was excellent with the exception of one particularly grumpy male flight attendant. This was in stark contrast to the other flight attendants who couldn't do enough. Inconsistent service is a recurring theme for me in Qantas premium cabins - such a pity.

QANTAS review :   28 August 2007  -  J Fox

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

4.0

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SYD-CNS / SYD-ME. friendly, efficient and courteous cabin crew. Food was nice and healthy. Only flew with them Domestically in Australia. Qantas Domestic desk at T1 (international) in Sydney is chaotic with long queues and not enough check-in staff. However, they were accommodating and apologetic.

QANTAS review :   21 August 2007  -  N Hansen

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

1.0

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IAH-LAX-SYD-PER. LAX-SYD leg of the trip was terrible. 747-400 aircraft seemed to be almost new, but seats were too small, no legroom, for an aircraft used for 14 hr flights. The entertainment system did not work nor did individual reading lights, so we were forced to fly for 14 hrs in a seat that made it impossible to sleep, unable to watch a movie, listen to music or read. Miserable flight and all the QF crew did was say that they were sorry. Unfortunately, due to QF draconian ticket refund and change policies, I will be forced to return to LAX on their airline. This will be my last flight on Qantas - there are other ways to get to Australia and next time, I will use one of the alternatives, even though it takes a little longer to get there.

QANTAS review :   21 August 2007  -  Brett Watson

Traveller Satisfaction Score

Would you recommend this airline?

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Cabin flown

4.0

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DRW-BOM Business. Flight full with most pax having joined flight in SYD. FA's polite and professional, without being friendly. Everything attended to and they provided additional drinks and snacks without being asked and could anticipate needs. Food decent with two meals served on the leg: lunch and snack. FA's disappeared for some time after first meal service and relied on the snack bar for passengers to get their own drinks, etc. Received a warm welcome from the customer service manager. Service for QF was competent and without some of the lack of care that is sometimes shown. Overall a good and comfortable flight with a four star rating

QANTAS review :   21 August 2007  -  K Khiran

Traveller Satisfaction Score

Would you recommend this airline?

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Cabin flown

5.0

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JFK-SYD. Immigration and security quick and stayed in the BA F lounge - large but poorly equipped. FA's efficient and quick minded - AVOD system turned on during the delay and pre-flight drinks service was continued. Arrived late at LAX for transit and SYD for arrival and some passengers lost their connections (LAX and SYD). Food and service excellent and cannot be faulted. Flat seats comfortable but QF should think of upgrading them again as other airlines are to offer better and wider F seats with bigger LCD screens. The new pyjamas and slippers were better from the previous F class offer but QF should have stuck to La Prairie instead of Payot for toiletries. For this sector, the only competition is United Airlines and Qantas are miles better than UA.

QANTAS review :   15 August 2007  -  M Samios

Traveller Satisfaction Score

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Was it value for money?

Cabin flown

5.0

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Sydney-London-Hong Kong-Sydney. SYD-LHR trip was business class - staff friendly, welcoming and attentive. Seats very good. Sat with my daughter who had window seat. Very hard to exit window seat when both seats fully reclined. Would not have liked middle business class seat in centre row as you would have to climb over people to get out when seat reclined. London-Hong Kong we were codeshared on BA. No real complaints. Seats a bit narrow but lie flat.

QANTAS review :   15 August 2007  -  Rohan McCarthy

Traveller Satisfaction Score

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Cabin flown

5.0

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SYD-SIN, Business-Class. Had used my points to upgrade and was impressed! The 747 was configured in a two-class layout, and I had seat 1B up in the nose. A cosy feeling with less seats than even upstairs cabin. Food was nice, wines great (though there weren't in reality as many as on the menu card). Due to heavy turbulence, I didn't sleep properly despite the lie-flat seat. Found it very comfortable though when watching IFE. Only criticism of Qantas on this leg is that they really did keep the cabin unusually warm. I think that may have made it a bit harder to sleep in addition to the turbulence.

QANTAS review :   09 August 2007  -  Steve Hayes

Traveller Satisfaction Score

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Cabin flown

3.0

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AKL-ZQN economy return via CHC. Flight itself was OK. Service from FA's was good, but plane was a bit sad. Toilets not working, no hand towels and this was on the 7AM flight (First of the day), tray tables not clean, seats grubby and a bit shabby all round. Return flight left on time, again, good onboard service from the FA's. Again though, the plane was shabby and unclean, tray tables dirty, crumbs from previous pax over seats. Overall the good work of the FA's is let down by the lack of cleaning and general appearance of a tired fleet.

QANTAS review :   09 August 2007  -  H Ofsoski

Traveller Satisfaction Score

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Cabin flown

3.0

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J Class Auckland - Sydney. After flying Air Pacific business class I found the pitch difference was overly noticable. We flew in a 2x2x2 config, and found the cabin to be too tight for an international flight. Food nice, and wine/alcohol selection was reasonable. IFE via main screen, although FA's did ask if passengers wanted to watch a selection of DVDs on personal DVD players.

QANTAS review :   23 July 2007  -  B Johns

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

2.0

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ADL-MEL, MEL-SIN, HKG-SYD, SYD-ADL. Economy. The domestic sectors were good as I usually find with Qantas. The international sectors were something else, flight attendants looked like they wanted to be elsewhere and not a smile to be seen. After food was served on both international sectors flight attendants disappeared behind the curtains and weren't seen until the second round of meals. Waited on the HKG-SYD leg for 20mins for someone to respond to the call button, got sick of waiting and turned it off myself, considering most people were asleep what were they doing? How is a passenger going to get the new inflight offerings throughout the flight if they won't respond to call buttons. Luckily AVOD worked this time. The service has slipped, the food has slipped from a frequent flyer point of view.

QANTAS review :   23 July 2007  -  P Major

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

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ADL-MEL return. Our flight over was madness - fog had covered Melbourne Airport and planes could not land. Luckily we had chosen to fly Qantas so the three hour delay was a little more bearable. Refreshments offered in the terminal - each passenger was offered $7.50 to spend at most of the food and beverage outlets in the terminal upon presentation of their boarding pass. Announcements made on a regular basis and finally we were allowed onboard. The flight attendants were impeccable - in the beginning, drinks were provided and inflight entertainment was turned on early while we waited for takeoff. I had never seen a delay handled so well. Our return flight was on time and baggage came through fast. But it's worth noting, like a lot of people have, the service is quite varied. Half the FAs look happy as Larry, while some just look like they don't want to be there and have no idea about customer service. But I do appreciate the experience and professionalism that you mostly get from Qantas, which you don't often get from Jetstar or Virgin.

QANTAS review :   23 July 2007  -  Roger Stone

Traveller Satisfaction Score

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Cabin flown

4.0

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BNE-MEL-BNE-MEL-BNE two trips in a week Brisbane-Melbourne. Service on economy sectors was quite good and cheerful, all flights left on time or near to it. Business Class on one leg (BNE-MEL) was excellent with superb wine and very good afternoon light meal. Qantas Club lounge environment not that good for working due to school holidays and some children running amok. Qantas Lounges also full on most occasions. I had sympathy for the check-in staff in the Business check-in in Melbourne having to deal with unruly children screaming and annoying the Qantas staff while they were obviously trying to cater for the large holiday crowds and the childrens' parents thought it was their right to cause such a problem. Some of the staff on duty during this period deserve an award! 4 stars for economy and 5 stars for business sectors this time.

QANTAS review :   19 July 2007  -  Tom Fitzgerald

Traveller Satisfaction Score

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Cabin flown

2.0

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MEL-LAX Business Class. Check-in was hard to find and only three people working that day which resulted in a twenty minute wait to check in. A new service which was handy was the new fast track immigration and security service which was a nice touch and made a difference. The Qantas club lounge was busy at that time of the morning with a few spare seats but not many. I arrived only ten minutes before the boarding announcement. No less than five minutes passed before they made a final call after the first call. Service on board was indifferent and I had to ask for a drink after boarding. The Sky beds are reasonable but quite frankly the leg room is poor compared to other airlines. After take off the business class cabin was not served a drink for almost an hour which is not usual. It is quite apparent that cost cutting is taking its toll as lunch was served on a spartan rubberised tray with no tablecloth; the chicken was much like the tray - rubbery. I think the levels of cost cutting are now at the ridiculous stage! Business Class amenity kit handed out was embarrassing and makes me ashamed of my national carrier. The kit came in a cheap paper bag and was a small plastic box resembling a child’s lunch box when closed and a cafeteria tray when opened. Inside, was one tube of moisturizer, a toothbrush & toothpaste, and the obligatory eye mask and socks. I've seen better kits given out on SIA economy flights! On arrival the priority luggage tags hardly worked as almost half of business class and first class was left waiting for their bags well after the economy passengers had left. My overall impression is that the business class product is a shell of itself, too much has been scrapped away in the name of profit to warrant me strongly assessing why I should pay a business class price tag for a hollow product.

QANTAS review :   13 July 2007  -  P Thomas

Traveller Satisfaction Score

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Cabin flown

2.0

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SYD-SIN-SYD, SYD-HKG, SIN-PER-SYD Economy. We travelled to Singapore, with a 5 hour transit time there to connect with another carrier. Qantas managed to reduce this to 20 minutes through their delays and we barely made the connection (if we had had checked baggage I think we would not have). Two weeks later, my son travelled to Hong Kong, to make a connection with another carrier. Qantas was so late this time that he did miss his connections. The entertainment system was not working on several of our seats on the outward journey, the games program not working throughout the plane on the SIN-PER sector and ran out of food choice on PER-SYD. Seats uncomfortable on 747s, okay on Airbus. Staff gracious and helpful at all times and food fine. We are FFlyers with Qantas and will be investigating alternatives after this experience.It has made me wonder what kind of shortcuts they must be taking to produce such spectacular delays in 2 out of 3 of our international flights.

QANTAS review :   12 July 2007  -  Tom Neuhaus

Traveller Satisfaction Score

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Cabin flown

4.0

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LHR-HKG-SYD-HBA-SYD-DRW and SIN-LHR. Economy. A very enjoyable experience. Great in-flight entertainment on B747s. Main screen movie only on Sydney-Darwin flight. Catering better than I had expected - meals very tasty and filling. Loved the Asian style options - both for dinner and breakfast. Ice cream, hot chocolate, snack bags and fruit all made the long haul flights (particularly LHR-HKG) appear a lot shorter and more pleasant. Domestic catering excellent as well, particularly on Sydney-Darwin leg, with choice of hot meals and ice cream. Flight attendants very attentive throughout the flight - unlike those of many other airlines they kept coming through offering drinks, more fruit, etc. throughout the entire flight Most of them very friendly and none at all grumpy or rude. Only disappointment: seats in economy are rather uncomfortable and seat pitch quite bad. (Also, the service on the Singapore-London leg was a bit basic considering this was the longest out of all the flights I had with them.)

QANTAS review :   06 July 2007  -  M McGrath

Traveller Satisfaction Score

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Cabin flown

4.0

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SYD-SIN-LHR Business Class. I was in 12A on the upper deck. Service very good throughout. The lounge at Singapore excellent with great showers. The food here better than in the Qantas Business lounge in Sydney. Seats comfortable and I managed 8 hours sleep from Singapore on the tilting flat bed. Would recommend the upper deck as it is quiet. The food throughout the flight was very good. The only downside was there was only one white wine on board, a Chardonnay. Given the excellent Semillions and Sauvignon Blancs in Australia, a pity that they were not featured as well. All in all a good experience.

QANTAS review :   04 July 2007  -  Janice Jones

Traveller Satisfaction Score

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Cabin flown

5.0

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Brisbane Sydney Business Return. Friday night silver service choice of salmon or beef italian salad sweets choc wine and soft drink and coffee and tea, all in one hour. Greeted by name and great staff. Sunday return afternoon, choice of salad or cheese box with salad. Unhurried, chatty staff service - all in one hour.

QANTAS review :   03 July 2007  -  J Huang

Traveller Satisfaction Score

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Cabin flown

5.0

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Brisbane - Melbourne - Brisbane over this last week. Brisbane to Melbourne on one of the older 767s but the cabin was clean and comfortable. Seat pitch a bit tight but service from the cabin crew was remarkable. Last time I flew QF on a breakfast flight, they served corn flakes - was pleasantly surprised that they have now upgraded to a hot bacon and egg muffin with some other snacks and fresh fruit. Return flight on a 737-800 and service again impeccable. As it was not a meal time flight, they offered a choice of sweet or savoury.

QANTAS review :   27 June 2007  -  Rebecca Walsh

Traveller Satisfaction Score

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Cabin flown

3.0

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n/a

 
Heathrow to Singapore. Didn't start out well as we were 5 hours delayed in Heathrow. Inflight Entertainment excellent. Food good, especially liked the hot chocolate and snack pack - nice touches. I was in 35C - the legroom is very limited and I am only 5ft 6. Cabin crew not really the smiling type. Not rude, just not friendly either. Would I fly Qantas again - no. I had the choice of BA, Singapore Airlines or Qantas. Qantas flight was just a little more convenient time wise. Think I will go with Singapore Airlines the next time.

QANTAS review :   5 June 2007  -  Bill Atkins

Traveller Satisfaction Score

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Cabin flown

2.0

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SYD-LAX First Class - a word of warning that, regardless of class, your chosen seat will be given away to a Qantas elite frequent flyer if they decide at check-in they want that particular seat. No matter how far in advance you book, this may happen.

QANTAS review :   25 June 2007  -  Roger Stone

Traveller Satisfaction Score

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Cabin flown

4.0

n/a

n/a

Business

 
BNE-MEL, HBA-MEL, MEL-SYD and SYD-BNE on Qantas in the past week. Overall a reasonable experience made more pleasant due to many of the flights being about two thirds full and the middle seat in economy left empty accordingly. Service was quite good with meals varying from pretty woeful to a reasonable dinner on the MEL-SYD evening service. The SYD- BNE leg was bearable but with the again very annoying habit of some unthinking passengers shoving their seat back into the laps of the passengers behind. I strongly support the comments of others in this forum that this process can be at best annoying and at worse quite dangerous to other passengers. Surely, the pre-flight briefing by the FAs should contain some remarks or instructions on appropriate 'seat- back practice' for passengers. As it was, the FAs on this flight asked one of the characters responsible for this behaviour to put their seat- back in the upright position while afternoon tea was being served but he promptly put it back as far as possible as soon as the coffee run had been completed. FAs then served this guy extra alcohol throughout the remainder of the flight so he was near drunk by the time we arrived in Brisbane. I think he was actually intent on completely wrecking his seat! However, the female FAs seemed to enjoy the whole process. The female passenger next to me was not pleased at all as she was the one undergoing the torture of the seat in front being shoved back into her. Again, the annoying practice of raucous pop-music being played of the PA system on Qantas was an unfortunate aspect.

QANTAS review :   25 June 2007  -  Jonny Jobes

Traveller Satisfaction Score

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Cabin flown

4.0

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n/a

Economy

 
LHR - BKK return. I found the seats in economy to be comfortable with ample legroom and I was unaffected by the gentleman in front fully reclining his seat. The entertainment on demand was excellent and featured a huge array of television programmes and movies. Furthermore, the food was excellent. Perhaps my only problem was with the cabin crew, specifically the male members. I found them to be sullen and they looked like they wanted to be anywhere other than onboard the flight. This was perhaps due to the fact that owing to the delay, a different crew had to be pulled together at the eleventh hour.

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