QANTAS AIRWAYS   Customer Reviews and Passenger Trip Reports

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QANTAS AIRWAYS customer review :  9 February 2010 by Karl Stein   (Sweden)

Sydney-Perth in Business, Flight departed on time, seats are like sofa chairs, unfriendly service, meal is nothing to write home about, Entertainment system failed 4 times. The product itself is very overpriced, with very little features and benefits.

QANTAS AIRWAYS customer review :  8 February 2010 by S Davies   (Australia)

LAX-MEL on A380 in business class, from the moment I sat down until I exited the aircraft I was unimpressed. No hello or welcome onboard, first words spoken to me were water or juice and about the last. They clearly need to get the service aspect right on the A380, as the crew look rushed when they broke away from their huddle in the galley.

QANTAS AIRWAYS customer review :  8 February 2010 by Andrew Wizza   (Australia)

Melbourne-Hong Kong-Melbourne. More legroom than I expected. Service was great. Food was great. Not as many movie/tv choices as some other airlines but enough. They also have a priority check in service so no waiting for a long time as you normally would at economy check in. Would recommend Qantas premium economy.

QANTAS AIRWAYS customer review :  8 February 2010 by M Prin   (Switzerland)

Return flight LHR to Australia and New Zealand. Trips with A380 (LHR-SIN and SYD-LHR) was brilliant for economy. Very quiet plane and crew did a great job - lots of drinks and food along the way (ifyou want more, you find small self serve bar along the economy cabin of A380). Travel across Tasman sea was also good for trip of 4 hours (SYD-CHC, AKL-MEL), crews very friendly. I was just a little disappointed for my flight between Singapore and Darwin, operated by Jetstar, the low cost airline of Qantas, the A321 was cramped for a night flight.

QANTAS AIRWAYS customer review :  5 February 2010 by Tim Reeves   (Australia)

Canberra-Melbourne on 767-300, Melbourne-Adelaide on (an international) A330-300. First leg plane clean, service pleasant, refreshment of sandwiches, yoghurt and biscuit uninspired. These planes are looking tired. Second leg service excellent, refreshment superb, plane very comfortable. Business Class passengers did not receive their luggage first-off, a problem I have encountered with Qantas over the years (domestically and internationally). I don't understand why they can't get their head around this issue, especially when they charge the fares they do.

QANTAS AIRWAYS customer review :  2 February 2010 by Brad Blacklaws   (Australia)

SYD-MEL return in January. Down and back on 767s room was ok. On the way down, it was the day that QF had a worldwide check in system glitch and people had to be checked in manually. Got to MEL 2 hours late. The cabin crew were great on both legs. I have not flown QF domestically for a while and they seemed to have trimmed a few edges even in Y. The food was morning teas served in both directions and only a small biscuit and an apple. Some people pay quite a bit for their tickets so the on flight experience should be better. I have recently also flown Jetstar and they were much better. I only fly QF for my frequent flyer points.

QANTAS AIRWAYS customer review :  2 February 2010 by A Eastwood   (Australia)

MEL-HKG. Outbound flight in Business (upgrade) was impeccable, what you would expect. Return from SIN and in Economy. Aircraft was faulty so no aircon available on the ground, so we sat for an hour in the stifling heat. No water was offered - you had to ask. General service was slow and meal service was exceptionally slow. A Qantas FF I am bitterly disappointed with the airline and will be using alternates in future.

QANTAS AIRWAYS customer review :  29 January 2010 by Kevin Tunnicliffe   (UK)

SYD-MEL return. The price compared very well with the competition from low cost airlines. The Qantas price included refreshments and a 20kg checked bag allowance which made them cheaper than the rest. The flights were on time and the seats comfortable for 53 mins flight. On the ground at check in Qantas were annoying as you can only check in online or at a kiosk and then have to queue for ages to drop your bags off. It kind of defeats the objective of having the kiosks. There was just time for service of tea/coffee or soft drinks and a snack before landing. bags were on the carousel within ten minutes. If they could sort out the bag drop queues it would be great.

QANTAS AIRWAYS customer review :  29 January 2010 by D Weiss   (UK)

HKG-BNE. Priority boarding, pre-departure drinks, newspapers and breakfast card filled out before take off. Friendly cheerful crew, vVery attentive service. Food good, although was expecting more to choose from for breakfast (no choice of hot food). Kept well refreshed with extensive beverages and pj's. Seats comfortable even though first generation. Slept for 7hours straight.

QANTAS AIRWAYS customer review :  23 January 2010 by C Logan   (Australia)

BNE-HKG Business Class. if only Qantas standards were consistent. BNE-HKG Sector in my experience is always good. Maybe its because its a daytime flight, or that this flight provides both a main and a light meal service, but the crew generally on this sector are attentive and appear to like what they are doing. I've been especially impressed by a male crew member who make a point of introducing himself as the person preparing the food and inviting any special request. Quite a personal touch.

QANTAS AIRWAYS customer review :  23 January 2010 by S Jamieson   (Australia)

SYD-SIN-SYD Economy 747-400. Outward journey was pretty good - new refurb aircraft and crew good - they just about got us back as frequent flyers. Return journey awful - older aircraft, tatty to say the least, food dreadful. However, the worst thing about the return was the attitude of crew (except 1 lady) - they were disinterested and appeared to have forgotten the basics of customer service. This is not the type of service I expect from a so called "full service" airline (having also flown Malaysian and Singapore).

QANTAS AIRWAYS customer review :  21 January 2010 by Klaus Schnauzer   (Germany)

FRA to SYD via SIN in J Class. I believe that this must be my last flight with Qantas . The J Class needs updating the same to their planes. The 747 has seen better days. There are no flat seats, and entertainment system does not really want to work. The meal selection and quality needs to be reworked. Service itself is ok, but nothing to write home about it, specially for the price you pay.

QANTAS AIRWAYS customer review :  17 January 2010 by Colin Jones   (UK)

LHR-SIN-MEL-PER-SIN-LHR. Upper deck outward on B747-400, great flight. Cabin quiet, lighting subdued, restful environment. Event though the skybed is not flat, its comfortable. Food hot and appetising, attentive professional crew. Despite being a little worn the 767 was comfortable, wide seat ,excellent food and service. The A330 business cabin is smart and has a clean cool feel, again efficient courteous professional service with great choice of food and wine.

QANTAS AIRWAYS customer review :  17 January 2010 by R Konig   (Australia)

Perth to Singapore return. The outbound flight was delayed by 40mins due to a minor technical problem, however we were informed twice from the first officer about this problem. The cabin crew on this flight were pleasant, but not overly friendly. The food onboard the flight was suprisingly delicious! The entertainment system took awhile to work, but once it worked it was amazing, we had a huge choice of movies, games and TV shows. The plane was in great condition and very clean too. The return flight was once again delayed for two and a half hours due to a delayed inbound Qantas flight from London. The captain apologized for the delay once we were onboard. The cabin crew on this flight were very pleasant and friendly! Once again the entertainment system was amazing and it worked very well, I had no problems with it. Overall, I'd recommend Qantas on this medium-haul route.

QANTAS AIRWAYS customer review :  17 January 2010 by S Bott   (UK)

BNE-MEL Economy B737-800. The flight was good, boarding efficient, FAs attentive; and the snacks and drinks served welcome. My issue, however, is that standard (non-emergency exit) seats are rather cramped, even for a short person like myself. Overall though, not a bad experience.

QANTAS AIRWAYS customer review :  16 January 2010 by O Ryan   (Australia)

Singapore to London on A380 in premium economy, seat was comfortable, crew were attentive and the food wasn't bad. We were a bit peckish mid flight and got a hot sandwich which the crew made up on demand. AVOD worked well until right at the end when it stopped working. My wife enjoyed it and reckons that apart from the seat she preferred the Qantas Premium economy service to the Air France business class

QANTAS AIRWAYS customer review :  14 January 2010 by J Horsley   (UK)

Heathrow to Christchurch. All went well until the refuelling stop in Bangkok and we were subjected to a 4 hour delay in the aircraft in 30 degree heat. The delay meant we missed our connection to Christchurch and had to sit 8.5 hours in Sydney airport - just what you don't need after a long flight. Onboard entertainment was poor, legroom was terrible (B747-400) and food could have been better.

QANTAS AIRWAYS customer review :  12 January 2010 by S Smith   (Australia)

Tokyo to Sydney. Managed to get an exit row seat, staff fantastic, food was okay, nothing to write home about, inflight entertainment excellent. Generally not the cheapest flights with Qantas, but this one was at that time.

QANTAS AIRWAYS customer review :  10 January 2010 by S West   (UK)

SIN-SYD (A380) and SYD-HKG (747-400) in business class. A380 flight superb - great service, seats and cabin configuration seemed intimate. Food on Qantas has improved over the past few years and the wine selection was excellent. Seats on B747-400 cramped by comparison to the A380, however for the daytime flight SYD-HKG was ok - however they are not adequate for overnight flights.

QANTAS AIRWAYS customer review :  8 January 2010 by Geoff Hudson   (Australia)

SYD-Adelaide return Economy . Efficient FAs, Breakfast a muffin and coffee - how times have changed. Flight was on-time leaving Sydney, slightly delayed on return journey due to weather.