Qantas Airways Customer Reviews and Qantas Passenger Trip Reports

Singapore-Melbourne-Singapore, A380. I was impressed with Qantas service and new aircraft, particularly the inflight entertainment. Over the last 8 years I have chosen Qantas for its continuous improvement and innovation in service, the flight from Singapore and return flight was excellent, especially the service and cleanliness of staff and aircraft. They have improved definably since 2004.

Recently travelled from SYD-LAX with Qantas on their Premium Economy Class. I found the cabin excellent and the seats generally comfortable. The service and attention from the flight attendants was very good. The food was good, I had a special meal requirement which I found met my needs. Also, Qantas also provide excellent snakes on their flights. They provided comfortable pillows and blankets for each seat and offered a refreshment prior to take off.

LAX-MEL, A380. Can't really fault the service. Crew coming around constantly with refreshments if needed. Cabin is quiet and IFE was superb. My only gripe is that I find the seats a little too uncomfortable and having my legs sitting in the net made my legs feel a little numb so not much sleep for an overnight 15 hour flight. Can't see no reason apart from that to continue flying with Qantas.

Sydney to London via Dubai. Paid $180 for exit row seat 79h (sister seat on the other side of the plane is 79C). I read comments after I paid for this seat and I could not change after had booked it. The seat itself is great. But it is located next to the gallery and I got the banging noise and the loud laughter of the crew sitting in the galley area all night. There was a curtain which closed and extended across the walk way. This meant every time the galley was accessed, the light flickered in my eyes. The part of the curtain which extends across the walk way had people walking through a split and in direct line of fire with me and my feet and I kept being kicked all night during the flight. A comment I read about online after I booked this seat. Hope future flights are more pleasant.

AKL-SYD-HND return. First and last legs were on a 737 and seats were tightly placed together but appropriate for the short flight. Sydney to Tokyo routes were on a 747 which was clean and more spacious. I enjoyed the meals and was generally happy with quality food offered to coach passengers. Crew were lovely and service was attentive. Nice range of magazines and newspapers offered as well as movie options. Overall pleasing flights with QF and will look to fly again in the future.

PER-BNE, B767. Have flown with Qantas for many years now and was impressed with the fact that whilst new plane orders have been delayed until end of 2013 (787 Dreamliner and A330 refurb project) they're still trying to keep the standards high with the new Ipads for entertainment which while they were a bit limited on choice, they still did the job for the 4-5 hour flight. Food was quite good considering economy and the staff service was friendly. Much better than Virgin hands down.

Flew SYD-PER in Y and return in J. Both flights left on time and arrived a little early. Economy class on the 737-800 was almost full and had very little leg room. Avoid row 9 on the port side which has no window, increasing the claustrophobic feeling. In addition, seats were hard and unyielding. Cabin crew, however, were very good. Meal was average and bland. The return was on an A330-200 and the J class seat was marginally softer and more comfortable. This cabin had personal IFE but poor programming with old movies, even in the Recent Releases section. Food was plentiful, but again, average and bland. Cabin crew were excellent and pampered us well.

Flew Wellington to Sydney and on to Cairns last week and return same sectors 8 days later. All 4 flights the staff were great and friendly, both on ground and in the air. For economy class, all meals were above expectations for airline meals. Good choice of entertainment. Overall, a very good experience flying Qantas (I normally fly Air NZ).

BKK-SYD, QF 24 on A330, 28 May. Flight 60% full. Pre-flight check-in online service achieved the near desired results with seat selection, at least they were window and aisle seats seated in 57 J & K with a feeling of space. Departed almost 2 hours late due to late arrival at BKK because of fog and also a technical issue. Smooth flight. The normal flight duration of 9 hours became a journey of 15 hours because of the need to divert due to more fog in Sydney. The cabin crew had a positive attitude for the duration of the flight and worked with enthusiasm. A refreshing change and significantly an improvement over other Qantas flights in recent years. In the early hours a crew member noticed I was having problems sleeping and asked if there was something he could get me to help me sleep. Food edible and plentiful, seat comfort good. Aircraft cabin and toilets kept clean at all times. In conclusion, a most pleasant and relaxing flight.

On 14 May 2013 I flew from Johannesburg to Sydney and then on to Melbourne. Code shared with SAA. I was carrying a walking stick. Although I did not request assistance the cabin crew and ground staff were excellent and so helpful and attentive. Both the cabin and ground staff were wonderful and I was assisted right through to Melbourne. I received the same assistance on my return flight. I would highly recommend Qantas to anyone flying on your routes.

Qantas QF702, MEL to Cairns and QF703 Cairns to MEL. None of these 3.5 hour flights had AVOD or personal IFE on our 737-800, which surprised me. On the way back IFE was even worse as the sound system completely died and there was no entertainment whatsoever. Having said this the staff on QF703 were brilliant. They went out of their way to make us comfortable, with a wide assortment of magazines, blankets, pillows, newspapers, activity packs for the kids, even paper to draw on for my daughter. Food was good quality for plane food. Just wished the IFE was a lot better.

QF5, Sydney-Singapore departed on time, easy boarding as the flight was half empty. Possibly refurbished 747, smart and fresh. The hard working mature age cabin crew were efficient, supplying drinks and snacks and water throughout the eight hour flight, perhaps it is asking too much for them to smile a bit. The entertainment system with choices of movies, TV and music is superb, and should please all tastes. I just hope this service to Singapore stays financially viable for Qantas.

Sydney-Tokyo-Sydney in Economy. Both flights were on schedule. Check-in was quick both times. The aircraft (same on both flights) is quite old and while clean and well maintained its age is showing: old toilets, old seats and an ancient in-flight-entertainment system. By the way, the selection of movies and other entertainment available is excellent. On both flights the cabin service was friendly and efficient. The food was reasonable. Overall quite pleasant flights and reasonable value for money considering the booking was made the day before departure.

Business Class from Sydney to Santiago - 15 April 2013 and return May 9. The newly reconfigured cabin arrangement (apparently the same as the A380 now) was very comfortable - but at the exorbitant price one would expect nothing less. Very nice flat bed seats and the flight attendants were friendly, funny, ever helpful and made the trip a pleasure. Fortunately I was not hungry as the food was the most disgusting I have ever experienced on any class on any flight - ever. Cannot believe that Neil Perry puts his name to this awful food - chicken not properly cooked, revolting flavours - very second rate.

24 May, SYD-DRW, 767-300. After an awful experience on Emirates from DXB-SYD, this flight was a relief. Staff attentive, friendly - couldn't have asked for better. Food (VLML/VGML) tasty and drinks regularly served. IPad inflight entertainment - this was a brilliant system - really enjoyed it. Everything was faultless - flight arrived early.

B737-400, SYD-ADL. Business class on B734, the boarding was horrible, told by rude ground staff that due to one FA boarding there was no priority boarding. Seat was no different to Economy class and no separation to Economy. The flight attendants were nice. Food was ok but had run out of options by the time they got me. No Inflight entertainment system. Will not fly again with QF on B734.

SYD-LAX-SYD, A380, Business Class. Hands-down the best business class seat and cabin across the Pacific. Catering more than acceptable, cabin crew attentive and professional even though there was a full cabin in both directions. A380 is, in my opinion, superior to the 777 and 747 craft flown by the competition. LAX is still a hideous airport but that's not really QF's fault. Never use the IFE except for the inflight map so can't really comment on that. I had 7.5 hours of uninterrupted sleep LAX-SYD which results in a minimum of jet-lag. Very good flight and far superior comfort and privacy in the Skybed compared to the other carriers on this route.

QF11 from DXB-MEL on 1/6/13 in economy class on an A380. Economy class is brilliant. The seats are comfortable with plenty of space and legroom. The cleanliness of the aircraft was flawless. It was great to be greeted by such friendly staff when boarding and having such a good attitude throughout such a long flight. The food was delicious. Inflight entertainment was more than enough for a 13 hour flight with such a wide variety of movies, TV shows and music as well as interesting articles about Qantas destinations. It's also the little details that made it that much better. Shortly after take off each passenger was given a small bottle of water and it was encouraged that we refill it regularly throughout the flight at the self service water taps. The self serve snack bar also made it that much better as it was very convenient when you felt like something small.

Flew Sydney to Darwin. Nice quiet cabin, new red leather seats on 737-800. Service very good, staff very apologetic that my entertainment system did not work - I was informed of this in business loung at Sydney beforehand. Couple of choices for dinner plus cake and ice cream, plenty of wine on offer. Nice smooth flight, on time into Darwin.

QF4, Honolulu - Sydney aboard a refurbished but well experienced 767-300. This was a day service and isn't a massive sector so the lack of amenities and inbuilt AVOD found on a 747 or A380 isn't a big deal. In saying that the I-pod option although a novelty is let down by the lack of choice when watching TV and the fact that most of the movies offered are legacy items. Food on this service was the usual Qantas economy offering which is to say better than the offerings of many other airlines. Staff were in general excellent and double so for the cabin services manager who was a real gent and very professional. He and his colleagues were let down by one man who either had a bad day or is naturally grumpy.

A380, SYD-LHR and return. A380 a great improvement over B747. Was surprised with the amazing level of service provided by the crew and all with a smile. Food was defiantly above average for economy class and flight entertainment was up their with the best. Will definitely fly Qantas again.

LAX to Melbourne, 26th May. Flight delayed 3.5 hours. Fridges broken. Flight left without any food, just some fruit and odd bits and pieces. Only given some water on take off and then nothing until 12 hours later. A bit of fruit, a croissant and some fruit loops. Staff were very embarrassed about the situation. Seat was also uncomfortable. The flip out foot rest was in the way as I am tall but when folded back it was raised and not sitting flat so it dug into my legs. We flew over on Cathay and the comfort was far superior. I would have thought that all passengers would have had an apology from Qantas for the food issue. 15 hours is a long time without a decent meal.

Flight was only 1/3 full and the window seat beside me was spare so there was more space than normal and I was able to sleep. A330 was quiet, service was fine (water runs throughout the night), the food was good, and the plane was 20 minutes early into Melbourne and so I was able to avoid the peak hour airport crush. Frequent flyer points were credited to my account on the day of arrival, unfortunately Qantas only sent me my departure information 3 days after I had already departed! I'm not sure what happened, but in any event it didn't matter. Qantas website no longer provides information about seat pitch in economy, which implies to me that Qantas also realises their seats are spaced too close together and nothing to boast about. I would recommend them if there was enough room for my legs.

New A380 from Dubai to Melbourne. The seats specified by Qantas on this brand new aircraft are very small comparing to exactly the same A380 owned by Emirates. All facilities on this plane are done on the cheap and you get the feeling that you are flying a 20 year old aircraft. I do understand that was the budget cutting exercise. But Qantas dose not charging budget prices for tickets.

Melbourne - Sydney on 767. I do agree that these planes, though old, are more comfortable than 737-800's. Still a lot of grunt in them. Nice snack of cheese, chutney and crackers plus complimentary bar for a flight no more than an hour. Cheerful staff. Good flight before continuing on evening service to Darwin.

LAX-SYD in Business class on A380. Priority lane for security screening at LAX provided. OneWorld business lounge comfortable with plenty of food and beverages. Separate boarding provided for premium passengers. Pre-departure drinks offered. Seat comfortable for sitting and very comfortable for sleeping with the new sleep service where a mattress covers the seat to provide extra padding. The new duvet is also very comfortable. Pyjamas provided. Disappointed to see that the menu was a photocopied piece of paper, which made it look cheap. Both supper and breakfast was of very good quality. Managed to get about 9 hours of sleep on this 14 hour flight. Flight on time. Cabin crew were excellent and always addressed passengers by name. Fast track through immigration and customs provided on arrival in SYD. Qantas offer the best premium product on transpacific flights. Highly recommended.

Just hopped off QF10 from London to Melbourne via Dubai. What can I say, the trip took 19 hrs up in the sky and the crew were funny, friendly, genuinely interested in you and your journey. It was a recurring theme, I will be back on QF soon I hope. Flight itself was smooth and well organised, was out of customs in Australia in 10 mins.

Darwin-Melbourne. Booked extra leg room seats which makes the trip easier. Overall, efficient economy flight. Lunch/dinner is served on this four hour flight. Food tasty, but portions very small like a kids meal. Always appreciate the cheese and crackers, plus pretzels every time you order a drink. Crew were very good and flight arrived a half hour early into Melbourne. Still prefer Qantas to any other domestic carrier - one fare includes everything, and the least complicated website.

MEL to BKK via Sydney. SYD to BKK was on the A330-300 an older model but clean and well presented. Crew were fantastic, but that is my normal experience. Only downside was the 9+ hour flight without sleeper suits, makes no sense as a cost saving. Food was ok, but the Chicken Schnitzel was wrong so don't go this option. Overall a good flight. The only thing that made it a task was the rude and totally selfish family that let their little child crawl all over the seat next to me, several times the little delight invaded my space, taking my water and generally being a pain. Please parents, I know you have every right to travel with your little treasures, but have some respect for the others that don't need to deal with your poor parenting on a long haul flight. Otherwise, Qantas your staff make up for so much, well done.

SYD-PER-SYD on A330-300 and A330-200. Both flights were very good in all respects. Staff were polite and professional and gave excellent assistance to passengers who required help. Meals were of a high quality - on par with some international services. Both aircraft were in international configuration which meant the excellent Panasonic touch-screen entertainment system was not installed. Nonetheless, the older AVOD system worked very well and the choice of programs was good. I would not hesitate to fly Qantas again on trans-continental routes.

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