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QANTAS AIRWAYS customer review :  20 March 2010 by Karl Joergerman   (South Africa)

PER to SYD in business on A330-200. I agree the seats in that class are not business class seats, not much wider than Y class, the food selection is very marginal, and the crew is in the galley talking with each other than serving customer. The Qantas smile, friendless is missing.

QANTAS AIRWAYS customer review :  20 March 2010 by A Jensen   (Germany)

Sydney-Adelaide, Adelaide-Brisbane via Melbourne, Brisbane-Sydney. Check-in at all airports very efficient, used internet check-in in 1 out of 3 cases. Check-in at Brisbane Airport was a surprise: the check-in machine offered an earlier flight at no additional cost. Onboard service with drink and snack is a pleasure, entertainment system onboard. Booked online a month in advance and got a good deal. All flights on time, and no hassle with luggage.

QANTAS AIRWAYS customer review :  19 March 2010 by D Higgins   (USA)

BNE-SIN. Somewhat older A330, but clean and everything worked. Food selection marginal, wines good and abundant. Cabin crew rather distant and unsmiling, but reasonably attentive. I don't know that this trip was a particularly good value, but the service was adequate. Qantas could use an upgrade on the AVOD monitors. They were universally poor, although the entertainment selection was good.

QANTAS AIRWAYS customer review :  19 March 2010 by Chris Fox   (Australia)

PER-SYD and SYD-AKL in Business, on older B767 aircraft. We do not normally fly in Business and chose to use FF points to upgrade. They are showing their age but both flights were still very comfortable and I thought the service was extremely friendly and efficient. Particularly the AKL-SYD leg, the international cabin seemed much more comfortable than the domestic version. Had a great meal with a red followed by ice cream and dessert wine. Also the QF Business lounge in SYD is very well equipped.

QANTAS AIRWAYS customer review :  17 March 2010 by James Still   (Australia)

Perth to Sydney in business class, in older style A330-200. The seats were not very wide, more like BA premium economy, two buttons to adjust the seat, entertainment system froze a few times, food selection was unsatisfactory - when is Qantas getting a better food variety? Service unfriendly - smile is missing. The charge for trip was overpriced, better off flying with somebody else in premium economy.

QANTAS AIRWAYS customer review :  17 March 2010 by M Dunn   (Australia)

Melbourne - Sydney. Arrived at Melbourne airport for 6pm flight at around 3.45pm. Checked in using Quickcheck and got seats 48 A/B on B767 - and at the bag drop after 10 mins. The bag drop agent, seeing that my friend was 6'6", mentioned that she couldnt get us an emergency exit but as he was tall to see the Customer Service counter airside near the gate. We went to the counter and within no time the agent there gave us new seats 43 A+B, Bulkhead seats. Fantastic cabin crew, hot dinner and served 3 rounds of wine (Cityflier flight - complimentary drinks after 4pm weekdays). Overhead monitors showing the news kept jumping and cabin supervisor apologised and changed the program.

QANTAS AIRWAYS customer review :  15 March 2010 by Ben van Echtelt   (Australia)

BNE-HKG return. Comfortable flight, attentive staff, latest movies on AVOD. Served 2 tasty meals over 8.5 hour flight. Seats 50A and 53A were comfortable, able to sleep over 4 hours during night-time flight back. 777-300 aircraft seemed quite new, and in good condition. Baggage delivered in good time.

QANTAS AIRWAYS customer review :  10 March 2010 by G Caskie   (UK)

LHR-MEL-LHR. Both flights via Hong Kong on a 747. Flew BA Premium Economy a few weeks ago and Qantas Premium Economy is a far superior product. The service was fantastic (after the priority boarding) with plentiful drinks and food (served on china) on both legs. Was upgraded to business on the way back but will gladly fly PE again on business to Australia.

QANTAS AIRWAYS customer review :  9 March 2010 by Peter Fletcher   (UK)

London-Singapore-Melbourne. Flown Qantas before, but now find the general standard of cabin service has deteriorated. Looks like they are trying to save money and cutting down on this aspect.

QANTAS AIRWAYS customer review :  7 March 2010 by Y Ren   (Australia)

BNE-MEL, BNE-ADL return in Y class. Qantas business club in Brisbane is really small. much smaller than Qantas club next door. Very standard service on both trip. Compared with most of 2 hours flights in Europe and America, Qantas does have better services.

QANTAS AIRWAYS customer review :  5 March 2010 by A Gross   (Australia)

PER-MEL. The cabin crew were fantastic, attentive to the passengers, speedy meal service and a very pleasant meal for economy class.

QANTAS AIRWAYS customer review :  5 March 2010 by Deidre Brenner   (South Africa)

Johannesburg to Sydney with my child who has autism and SPD. The rudeness and lack of common courtesy was astounding. My son requires water and as he had his water bottle taken away from him at customs I asked this flight attendant whether she could possibly give him a bottle of water. I got spoken to like a two year old and told that she would give me one from the snack pack that was to be handed out later - and that I wasn't to expect to get another one. Later when this same flight attendant was handing out Qantas activity bags for the children she said to me "I suppose you will want one of these and threw it into my lap. There was also no special meal provided for my son - when I asked about it they said no sorry we don't have anything. and that was that. I tried to contact Qantas via their customer care email but to date no one has had the courtesy to even acknowledge my complaint. I had a totally different experience on Air New Zealand - what a breath of fresh air they were.

QANTAS AIRWAYS customer review :  4 March 2010 by Nicholas Janides   (Australia)

Melbourne-Sydney return on B767-300 and 737-800 services. Ageing 767 had a video screen that was inoperable and a locker that wouldn't close - they are really getting old. The dinner on the way up to Sydney was hot and tasty. A savoury warm muffin was served on the journey back to Melbourne and given to passengers on a napkin. Was this to save time with dishes and cutlery? Sadly crumbs went everywhere. Not a practical way to serve food to passengers.A lot of male cabin crew lack the smiles of their competitors, but female crew members were delightful.

QANTAS AIRWAYS customer review :  4 March 2010 by P Hunt   (UK)

LHR-SIN-MEL-BNE-SYD-SIN-LHR all on Qantas in Economy - a very cheap fare. Service friendly and aircraft very comfortable. Plenty of meals and drinks throughout - food even served on the 1 hr BNE-SYD. SYD-SIN-LHR on the A380 which was extremely quiet compared to the older 747, only about 2/3 full in Economy so plenty of room. The 'help yourself' galley at the back of the aircraft is an excellent idea and IFE was brilliant. All in all, excellent value for money and I would choose them to fly to Australia again.

QANTAS AIRWAYS customer review :  3 March 2010 by C Young   (Canada)

SYD-MEL return. On the outward bound 1.30pm departure we got an excellent sandwich and full drinks service, and on the return 7.30am departure a superb (and relatively healthy) breakfast. Given that Air Canada, for example, only has very mediocre food for sale on flights as long as 5.30 hours, Qantas really excels.

QANTAS AIRWAYS customer review :  1 March 2010 by Roger Stone   (Australia)

BNE-SYD-HKG-LHR, LHR-HKG-MEL-BNE economy on domestic legs, Premium Economy international. Premium Economy on Qantas is an excellent product with top quality wines, good food, good leg room and mostly good service. The flights to / from the UK via Hong Kong seem to be a good option with mostly daylight flights and afternoon or evening arrivals each way which I have found helps overcome jet-lag. These flights also seem to be fairly lightly booked, for reasons I cannot understand - good for passengers but maybe not so good for Qantas. All flights on- time and I found (Platinum Frequent Flyer) the First Class Lounge in Terminal 3 at Heathrow quite good, although staff at the joint user OneWorld Lounge did not seem to understand Platinum Frequent Flyer status or the link to One World Emerald. BNE-SYD leg spoilt with getting a 'window seat without any window' that seems to plague me on Qantas. I cannot understand that if window shades have to be open for take-off and landing for obvious safety reasons, it seems completely counter to safety requirements to have passengers placed next to solid walls on aircraft and unable to see out at all.