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QANTAS AIRWAYS customer review :  28 July 2010 by Tony Locantro   (Australia)

PER-SIN on A330-300 and SIN-LHR on A380 return. Although initially underwhelmed with the A380 experience, I must say you start to appreciate the seat comfort, and the larger AVOD screen on a longer flight. The other negative with the A380 was that there was constant confusion as to who was waiting for a toilet or simply stretching out. On the return flight this was addressed as the crew were very strict on anyone loitering in this area. The self service bars are fantastic, however on one flight we were overloaded on the sugary treats and you find you don't require it as much. I found the service to be of a high standard. Upon our arrival at Perth, my holiday experience finished with a fantastic sign off from the captain that not only showed off his aircraft knowledge but made it a more personal experience.

QANTAS AIRWAYS customer review :  27 July 2010 by D de Thierry   (New Zealand)

AKL-SYD Economy Class, B737-800 clean and tidy great entertainment system. Food great and crew fantastic. Sydney-Perth B767-300 aircraft looking old inside, food ok, crew not so great. Perth/Sydney A330-200 clean & tidy interior, great food & entertainment, crew outstanding.

QANTAS AIRWAYS customer review :  25 July 2010 by J Teoh   (Australia)

SYD-NRT, BKK-SYD on B747-400 in Business Class. No business class check-in at SYD. Lounge in SYD was spacious and a good selection of wines and hot food. Priority boarding on both sectors. Good inflight service and FAs friendly. Onboard catering pretty good overall but no hot breakfast on BKK-SYD sector disappointing. Skybed seats are angled lie-flat and not very comfortable for sleeping, as they're quite hard. They seemed a bit more comfortable when adjusted towards the cradle position. Good IFE system with AVOD. Lounge in BKK had good shower facilities but crowded.

QANTAS AIRWAYS customer review :  25 July 2010 by Joe Kaiser   (USA)

Business class LAX-SYD on the A380. The space was excellent the food was decent and the general layout of the plane was really good. What was an extreme disappointment is that Qantas advertises the business class on its 380 sporting a fully flat bed. It is not. It is no different than the AB330 seat configuration in that the seat is at a downward angle. Not as severe as the American Airlines international business class but enough so that you know you are not laying flat. Further and even more disappointing was the level of comfort the seats offered. The pad was thin and hard as a rock. I put 4 blankets on the chair and it barely made a dent. The design of the BC seats is a combination of three pads with a 2 inch gap between the pads. Thus you feel the gap when you are laying flat and it is very uncomfortable. I tossed and turned all night due to the design and lack of padding.

QANTAS AIRWAYS customer review :  25 July 2010 by Roger Stone   (Australia)

Sydney-Buenos Aires-Sydney. Premium Economy both ways but with an upgrade to business outbound. Possibly one of the best Qantas flights I have had. Good food, good wine, excellent attentive service as well as keen interest by the cabin crew in showing the scenery to those showing interest on this set of flights. This service also connects quickly in both directions with the British Airways flight to Sao Paulo and London, making this South American service on Qantas a viable (Oneworld) option for travel between Australia and the UK with interesting opportunities for stopovers available in Argentina and Brazil.

QANTAS AIRWAYS customer review :  22 July 2010 by R Dingle   (Australia)

BNE-SYD-BNE. Crew were good on two morning flights and planes clean. The purser SYD-BNE leg came through the Economy cabin and said hello and asking if she could get my Platinum FF father anything. Only thing that disappointed me was 8.30am departure meant cookie or apple instead of breakfast.

QANTAS AIRWAYS customer review :  21 July 2010 by S Kettle   (Australia)

SYD-PER return. New aircraft on way over, narrower seats. Both meal options available (seated towards back) when served. Basically did not see flight crew after meal cleared but they were friendly when around. Inflight entertainment good - limited range of movies but more TV listings. Return on older aircraft with slightly more generous seating. Despite checking in online within an hour of flight opening online, very limited seat choices available (row 53 and back). Ran out of one of meal options and could not offer anything as an alternative when available meal was not suitable for food intolerance other than crackers pretzels or a toblerone. Dinner menu was identical to lunch menu previous day - wish they would ditch the fruit splices. Service appalling - older crew. Had call light on for over 5 mins and no response so turned it off. Turned it back on when crew member was walking down aisle - he turned it off as walked past and did not attend. Finally got response on 3rd time. Again did not see crew after meals cleared.

QANTAS AIRWAYS customer review :  20 July 2010 by A Heidrich   (USA)

ASP-SYD-HNL, B737-800 and B767-300. Went Economy to Sydney, and cabin crew were chatting the whole time, and wouldn't pick up our lunch trays until right before the final descent. Once we got to Sydney, the Business class lounge was heavenly - all the snacks you could eat. Business class on SYD-HNL was a wonderful flight. Early-90's seats and very out-of-date AVOD. Food great.

QANTAS AIRWAYS customer review :  19 July 2010 by T Wilson   (Australia)

SYD-MNL. Qantas biz lounge spacious and well-stocked. Lunch of Moroccan kingfish with couscous and eggplant was vintage Neil Perry. Cabin crew mostly mature but service was top- notched and faultless. They worked tirelessly for the duration of the 8hr flight with a welcoming smile. The only thing preventing a perfect 10 was the aircraft. It was an old and scruffy B767.

QANTAS AIRWAYS customer review :  19 July 2010 by J Bacallado   (Spain)

SYD-HKG on B747, business class, but seated on row 1, (first class seat). Service was very good, staff very professional. IFE ok, not great. The best thing is you get a good rest, and service prior to arrival in HK.

QANTAS AIRWAYS customer review :  17 July 2010 by M Dorahy   (UK)

SIN-SYD B744 Economy. Airport experience great. Aircraft a 20 year old, 2 class B747 was starting to look like it needed its next fitout. Entertainment system acceptable. Food okay. Cabin crew service poor - nonchalant, blasé, kept calling me "mate" but they definitely weren't my mate given the shocking customer service. I'm Australian and patriotic, but customer service and first impressions count, and until some of the old hands in the QF cabin staff catch up with the competition's customer service, I'll stay elsewhere. An otherwise good experience let down by cabin staff.

QANTAS AIRWAYS customer review :  9 July 2010 by V Wang   (Australia)

SYD-AKL on a Jetconnect 738 which had AVOD, with around 10 movies and 30 short features. Nothing particularly special about this flight. AKL-SYD on an international A330-200 which also had with a much greater selection of around 60 movies. Catering forgot to load my special meal and the crew were very apologetic, handling the situation in a very professional manner.