Pulkovo Airlines Passenger Reviews and Pulkovo Airlines Customer Trip Reports
PULKOVO AIRLINES review : 11 November 2008 : by Daniel Guenter
Customer Rating : 3/5
Pulkovo aka Rossiya Airlines. Berlin to St. Petersburg in Y class. Our aircraft was changed from
Boeing 737-500 to Tupolev 154M some days before the flight. Check-In was opened on time (only one
check-in counter for Y and C class passengers. Security seemed to be of a lower concern for the crew,
as security display was only done in a half-hearted manner. The whole service was done with this
attitude. No smiles, everything was rushed. If you had a question, nobody knew the answer. You would
be lucky if the person you asked something spoke English, at least rudimentary. I had to ask my
neighbour to translate my questions to Russian to get some better answers. he food was okay, it was
done by LSG Catering and a better breakfast. The cabin was clean, although showed it's age. The
seats had a massive pitch, were old and used, but very comfortable. The price was really low, which
is the reason why I give it a 3 star rating.
PULKOVO AIRLINES review : 27 May 2008 : by K Walsh
Customer Rating : n/a
Flew to London in April from St Petersburg to London and back. Flight was good on the way over but I
was not happy with the service on the return journey. Food was inedible and when I asked for a glass
of water mid way during the flight, the FA told me that the service was finished. Customer service
Pulkovo Airlines review by Colin Gammans
7 August 2007
London-St Petersburg Return. Aircraft was TU-154 a workhorse of Russian aviation. It was clean well
kept and appeared as well maintained as any aircraft I've travelled on. Plus the seats pitch was
massive with more than 6 inches free space in front of my legs. The airline food was OK and better
with the food put on at SPB.
Pulkovo Airlines review by Bjorn Sjogren
25 July 2007
Pulkovo is also marked as Rossiya Airlines. Flew St Petersburg-Stockhom
Arlanda recently. Everything worked out fine. LED international terminal
is very small with only five or so gates. The 737-500 a bit worn and not
much space. FA’s nice and hard working. Complimentary meal - breakfast -
was good and filling. Crews command of English could be improved. Apart
from that good international quality of this airline.
Pulkovo Airlines review by T Frankenmolen
26 August 2006
Business class AMS-LNG-KRR and v.v.(Russian) staff at Amsterdam airport
efficient, polite and helpful. The Pulkovo cockpit and cabin crew makes
all announcements both in russian and english also on domestic flights.
The crew tries to speak english to foreign passengers may be not
excellent but for sure highly appreciated. Quality of catering is good.
Tupolev 154 has no APU or A/C, so when grounded at Krasnodar having high
summer temperatures the cabin changes into a sauna. Cabin crew tries to
pacify the sweating passengers in their narrow seats, especially mothers
with crying children. Finally after more than 10 minutes of flying the
cabin temperature is normal. Because of a number of recent crashes even
the Russian TV criticised the safety of the Tu 154. Overnight stay at
St.Petersburg offered by Pulkovo to transit passengers - still too bad
for words. All in all enough reasons for me to fly never again with
Pulkovo Airlines review by B Vandenbroucke
23 August 2006
Paris to St Petersburgh return. Flight was excellent. Very kind
people on= board who did all is possible to make this flight comfortable.
One point : Not easy to understand the captain when he talked english.
Nice welcome at Pulkovo Airport by smiling immigration employees.
Pulkovo Airlines review by Harold Daily
6 July 2006
Stockholm to St. Petersburg - had missed my SAS flight. Desk agent at
airport very helpful - he found a very reasonable fare, helped me to
check in, and telephoned the Viking ship in SP so that I had someone
to meet me at the airport on arrival. He even refused a tip!! Plane was
a 737-500 and they had about 5 FA's who fell over trying to serve us
snacks. It was a pleasant and unusual experience.
Pulkovo Airlines review by Michael Ladnok
3 June 2006
Helsinki-SPB-Bishkek. Pulkovo's ground personnel in SPB's airport were
totally incompetent, and the airport signage was extremely bad. Lack of
formation/information, total lack of English language skills, no
announcements in English (even for international flights), etc. The
hostel was simply awful and the TU154 seats were very dirty. This
company seems not to understand the meaning of "customer care", and I do
not understand how they dare to classify SPB's airport as
"international". In a brief, I fully agree with two previous reviewers:
"a long way to go to being a good quality airline", and "there is still
a huge job to do for the quality manager of Pulkovo".
Pulkovo Airlines review by L Carroll
18 May 2006
Almaty, Kazakhstan to St. Petersburg on a fairly new (I presume) and clean TU-154. Only complaint was the inconvenient schedule (3:45 a.m. departure)
and very tight seating. Otherwise, the flight staff were pleasant and efficient, speaking English
well-enough, in our opinion.
Pulkovo Airlines review by Ian Morley
15 May 2006
LED to SVO - pretty uneventful although it was hard to find the correct
check-in desks at LED for the flight (why do they have separate check in
desks for the Moscow flights and then not tell anyone?) No option on
seat - they squeezed everyone together and most people ended up moving
around. Crew nice enough although no English spoken (always makes it
Pulkovo Airlines review by R Cusato
6 May 2006
LED-HEL with Pulkovo, Economy Class, Boeing 737-500. Plane maybe a
little bit old and seats a bit dirty, but very nice staff at the airport
and quite smooth 40 minutes flight, with drink and snack offered. Not
the best but quite good indeed.
Pulkovo Airlines review by Francesco Lulli
15 March 2006
LED-SVO, economy, Tu-154; tight seats, coffee or tea but no snack, surly
staff at LED, nicer on board. No complaints but not a huge difference
from other local airlines.
Pulkovo Airlines review by Steve Hughes
10 February 2006
Fly regularly to Murmansk from London, normally BA to Moscow then
connect Air Siberia. Unfotunately Air Sib temporarily stopped this
route. Flown 3 times with Pulkovo and each was a disaster -
cancellations, delays, lost baggage, you name it. Am now stumping up a
fortune for Aeroflot instead.
Pulkovo Airlines review by David Wisternoff
13 September 2005
Flew Tu154 from Barnaul to St Petersburg - Getting on was a bit of a bun
fight with interesting discussions about seat allocations, and there was
no safety briefing at all, but apart from that, the flight was very
smooth, and passed pleasantly enough with sufficient food and drink to
keep me happy.
Pulkovo Airlines review by G Chew
15 August 2005
Murmansk - St.Petersburg - not the best flight, but was acceptable. Murmansk airport
was tiny (literally a check-in desk and some seats - didn't see any shops/toilets),
and people go onto the tarmac to smoke (safety!?!). When the flight was called,
everyone rushed forward then the dispatcher stood on the aircraft steps
shouting at everyone - you couldn't hear her for the noise of the engines (would have
been a nasty experience in the -30C Murmansk winter). The TU154 was very cramped,
with barely any room to put the tray table down, and all the seats could easily be
pushed forward completely - bizarre. Interestingly, on the safety card, it says that
nylon skirts should not be worn on the escape slide. The meal was ok, but the drinks
selection was very sparse, with no plain water, orange juice or coke available.
Pulkovo airport in St.Petersburg had very poor signage (like most of Russia), and the
luggage belts aren't easy to find. There is one door for entrance/exit to the entire
domestic terminal it seemed very chaotic.
Pulkovo Airlines review by Richard Mortara
8 August 2005
St Petersburg-London. Pulkovo airport has to be the strangest I've been to, with
check-in after a security check and security control. Aircraft was a TU154, in which legroom was very tight and the seats narrow.
Crew were OK, but very few if any smiles (the only one I saw was from the Captain,
who acknowledged me as I walked from the 'plane. Service comprised of a around of drinks, i had a reasonable white wine, then a hot
meal; a slice of cheese, salami, bread (which formed a nice salami sandwich), a fresh roll and an
orange flavoured swiss roll. the main course was very tough beef with pasta and beans.
More water was offered later in the flight, which was nice as this is rarely done
these days on european ecomony flights. Arrival on time and baggage was out within 25 minutes.
Shame they had to squeeze everyone in the front part of the cabin instead of using
up spare seats further back, and the beef was a real let down. Against that time keeping was spot on and I for one disagree with many comments
about the TU154. I found the ride very good and its sporty performance was a joy. Shame they are
disapperaing from the skys of Europe. As for Pulkovo - a long was to go to being a good quality airline.
Pulkovo Airlines review by Jean-Luc Louicellier
3 August 2005
I used this company for a flight (Paris-Saint-Persbourg) and return, in economy
class. Good service, the staff spoke Russian but also French (with a charming
accent !) Paris-SP in a Tupolev TU154M, which seemed a bit old (the seats a bit
worn), but comfortable. Return with a Boeing 737. Extremely satisfied, would
certainly fly with them again.
Pulkovo Airlines review by T Frankenmolen
21 July 2005
Flew what Pulkovo calls business class, Amsterdam-St.petersburg-Krasnodar and v.v.
Quality of comfort, catering service and attitude of cabin crew of same low standard
as the noisy over 30 years old TU154 and TU 134 Pulkovo is flying with. On the
delayed domestic stretch LED-KRR our business class seats were taken by "a friend of
big boss". Cabin staff spoke fluently Russian. This can be a serious problem for
foreign passengers in case of an emergency ! Overnight stay in Pulkovo hostel at
St.Petersburg disastrous - with obligatory sharing of shabby rooms in dilapidated 5
story building without elevator. There is still a big job to do for the quality
manager of Pulkovo.
Pulkovo Airlines review by Boris Blasberg
4 June 2005
Pulkovo from Dusseldorf to St. Petersburg, and since i had a choice of either LH or FV i
choose FV due to the fact that my favorite aircraft is the TU-154M which i was lucky to get. The
flight was great with the most attractive flight attendents around and very friendly too unlike
their usual reputation. There was only one downside to the flight and that was that the front
lavatory had broken down inflight but it didnt bother me for it is only a 2.5 hour flight.
I hope the EU will not impose the TU-154M ban.
Pulkovo Airlines review by Michael Schade
21 April 2005
Petersburg-Duesseldorfin Y class. Uneventful flights with very basic service/food on a very old and tired looking Tupolev 134A. If
you want to flown from point A to B, Pulkovo is a good choice. If you prefer comfort, fly LH.
Pulkovo Airlines review by Niko Turkka
11 April 2005
I have taken Pulkovo Airlines' flights several times on a route Helsinki - St.Petersburg -
Novosibirsk - St.Petersburg - Helsinki. The international sectors HEL-LED-HEL are always great, the
inflight service is fantastic, Tupolevs are comfortable and domestic flights are also ok, but
Aeroflot and Siberia Airlines are better. Pulkovo crews don't make announcements in English on the
domestic flights, when the purser is not fluent in English. Once I had to translate the whole
safety demo to one French lady. I told that to stewardess and she said "well, you speak both Russian
and English, passenger understood your translation - and by the way it is not my problem, I'm not the
purser on this flight". If the purser is not able to speak English, can't somebody else make the
announcement? Does it has to be the purser, like it is said in the company policy manual? where
it is also said that announcements should be made at least in Russian and in English?
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