Polynesian Airlines Passenger Reviews and Polynesian Airlines Customer Trip Reports
POLYNESIAN AIRLINES CEASED
OPERATIONS OCTOBER 2005
Polynesian Airlines - by Peter Moore
12 November 2005
My wife and I travelled on the very last flight by Polynesian Airlines from Alofi in Niue via Apia
in Samoa to Sydney. We were booked to fly on Friday 28th October but the sole aircraft broke down
and we didn't depart Alofi until Saturday afternoon at 3pm. Nobody could tell us if we we going to
Sydney or overnighting in Auckland and it wasn't until we reboarded in Apia that it was confirmed we
were on the way to Sydney. Quite a few passengers, including us, had had their seats allocated to
more than one passenger and it was very lucky the aricraft was not full..
Being their last flight, business class appeared to be full of airline executives who were having a
very good time with lots of drinks and photographs being taken. The cabin crew struggled to look
after the economy class passengers as they semed to have nearly used everything on the inward flight
from Auckland. The only meal available was fish, which was cold, and they very soon ran out of wine
and beer. My wife was given the last glass of white wine which the cabin attendant pinched from
business class. It was a long hungry, thirsty, six hour flight from Apia to Sydney.
It is no surprise that the airline has ceased operations from Australia and New Zealand. All the
feedback we heard from Samoa and Niue was goodbye and good riddance and everyone is looking forward
to the new service from Polynesian Blue.
Polynesian Airlines - by Linda Dean
My experience rates it as the worst airline I have ever flown. Flights from
Sydney to Apia and returning a week later were delayed almost two hours. On the
Polynesian did not load any passenger luggage in either Apia or Tonga (except
- instead gave priority to freight. No inflight announcement of this. Although we
have committed mutiny on the FA's if we had known. Advice came after 45mins of
waiting at the
baggage carousel. Luggage took 2 and a half days to reach me in Sydney. Interstate
passengers would have had further delays. Alcoholic beverages were only served with
the meal and on
demand. The only inflight movie shown on the return journey had prolific use of the
"f" word. A
poor example for families with children.
Polynesian Airlines - by Nisha Patel
My daughter and I flew Polynesian last month from Sydney to Apia via Auckland, after a long flight
from Los Angeles. I thank the flight attendants, they were great, the food was delicious and the
service was the best. I enjoyed the time we spend in Samoa and Honolulu and I will never forget the
great experience on Polynesian Airlines. Great aircraft, clean and tidy.
Polynesian Airlines - by William Little
SYD - APW must say that the crew on board the flight were second to
none, always helpful and willing to lend a hand. They sure have the Pacific
Two thumbs up for Polynesian Airlines and the wonderful crew.
Polynesian Airlines - by Betty Myers Patterson
A great trip to Samoa, Tonga, New Zealand and Australia. I have flown Polynesian airlines,
Royal Tongan, Air New Zealand and Qantas. I have found Polynesian Airlines to be the best. The
flight attendants were very helpful and friendly. The food was excellent inflight entertainment was
great (good choice of movies) the best entertainment was the flight attendants. I can only wish our
American carriers would give the similar services or even consider it. They would not have to go
through difficulties because we Americans would always consider them as our priority instead of
Polynesian Airlines - by M Fredland
We bought tickets in Los Angeles to fly Qantas
LAX-SYD-AKL-PPT and when we checked in, were told
that our flight was operated by Polynesian Airlines fSYD-AKL-PPT. We were
very disppointed with the Qantas service on our way to Sydney. FA's not friendly at
all, they were old and no smiles. On our flight from Sydney after we were told that we
will be on another airline for our Tahiti flight, we wanted to drop everything and come home. As we
approached the entrance of the Polynesian Airlines 737-800 a FA came out and greeted us
- took our carry-ons and led us to our seats. I was so relieved -
why didn't we get this
service from Qantas? The Polynesian airlines service was absolutely fantastic. The flight was
full and everyone was having a good time with the FA's. I would ask Qantas to consider customer
service as a priority or even look at Polynesian Airline crews as an example. We are forever
sharing our fun flight on Polynesian with our friends and families. A well done job by Polynesian Airlines and we will fly on you again
and use our frequent flyer points from Qantas.
Note: After various ISP tests, we believe the above comments were
submitted by a member of staff or someone directly associated with
Polynesian Airlines - please take that into account when reading this.
Polynesian Airlines - by Con Stavros
My wife and I just completed our first flight with PH out of Auckland to Honolulu
and found the
service of PH matching the 2nd place in the Pacific region behind Air Tahiti Nui. Their FA's are always smiling
and never too busy for us pax. The service was competent and
swift. Food was great, also great to see beverage top ups were done regularly. A
departing AKL that headsets were handed out when airborne. A/C clean overall excellent service.
Safety demo video abit too long, but safety does come first.
Polynesian Airlines - by Tolu Efu
Was recently on from AKL-APW on a midday flight. Pretty unusual that headsets were not handed out
till airborne. Apart from that, I found the service from the FA's to be
excellent - lunch was
pretty good, but would praise the beverage service which continually came through the flight
which went via Niue. Equally up there with Qantas if you ask me!
Polynesian Airlines - by Maciu Bower
Thank God Polynesian Airlines are now flying out of Niue - before this we had to fly out of Hanan to NukuAlofa
TBW on a tiny Royal Tongan Airlines aircraft to Fuamotu Airport then transfer for hours awaiting the
connecting flight. Polynesian Airlines FA's, meals, legroom, interior etc etc all fresh & welcoming. The Pacific feel which you
come to expect from a Pacific Carrier.
Polynesian Airlines - by Nancy P Nielson
3 December 2002
I have flown Polynesian Airlines from Auckland New Zealand Papeete. I enjoyed myself very much, the
service was excellent and the Flight Attendant were extremely attentive to each passenger's needs.
I must comment on the service a Polynesian Airlines agent in Los Angeles offered me. When I
called she was more than willing to help me. I give Polynesian Airlines two thumbs up for everything and for making my short vacation
an event of a lifetime. A job well done to Los Angeles office and to
Polynesian Airlines flight attendants.
Polynesian Airlines - by Michael Truong
12 November 2002
Apart from the rude check in agent in Auckland. Found Polynesian service good. FA's are smiling, service fast. Food was
nice and the cabin welcoming. Good service throughout my flight to Papeete.
Polynesian Airlines - by Larry Makkas
27 October 2002
First time on J Class and I found the service surprisingly excellent - outstanding hospitality
provided by the crew. It does not match the major carriers QF and Air NZ J Class,
but it was great
to see that service and product Polynesian offers is value for your money.
Polynesian Airlines - by L Cohen
25 October 2002
This was the first time we had been to a Pacific Island and the whole experience was amazing. Polynesian really took
care of us. The flight attendants were friendly and helpful. Food was delicious
- I am over 6 feet tall and
found the economy cabin spacious to relax and enjoy the great inflight entertainment.
I would highly recommend Polynesian airlines for travel around the pacific and beyond.
The Cabin crew were professional and pleasant and genuinely looked like they wanted to be there
and they enjoyed what they were doing.
Polynesian Airlines - by Lagi Saumani
22 October 2002
In response to S de Maria's comments. I am Samoan myself and would have to say you
don't know what Polynesian Airlines was like only 5 years
ago? far from what they are today. They have skyrocketed its service from then. You ask any Samoan
and they would agree. Also these names are far from Samoan ones too. As far as
I'm concerned bias isn't an issue, as what you
see on Polynesian comments is what you get.
Polynesian Airlines - by S de Maria
20 October 2002
I can't help think all the comments about Polynesian Airlines are from Samoans and a long way from reality.
Polynesian Airlines is potentially a powerful South Pacific carrier yet is held back by political
and cultural mindsets that will take generations to change. The double standard that is set
by Samoans when comparing their own airline as against other regional and international carriers is
Polynesian Airlines - by Paula Strathburn
09 September 2002
Very pleased to see Polynesian airlines found itself on the star ranking table!
I would have to agree with the other comments on this carrier. I would recommend Polynesian
Airlines to anyone flying in the Pacific/Pacific Rim.
I recently took the famous Poly Pass that enables pax to fly around the the
Pacific islands - where I
truly felt the service of Poly.
Polynesian Airlines - by Gary Tsoupis
30 July 2002
On a recent flight from LAX to APW via HNL I found the service of Polynesian excellent!
The 5 hour Delta flight from LAX to HNL was pretty standard with the service
and all. On Polynesian I found the service to be of high standard.
In terms of lumbar support in economy & roomy leg room I found the cabin more comfortable then Air NZ.
I have to backup Hannicks comment on the restaurant quality meals. Sure beats the big
Overall I found the service friendly & FA's always there when you need them. Attentive & well
groomed at all times.
Polynesian Airlines - by Andrew Peteru
28 July 2002
travel often around the Pacific on all if not most regional airlines, and am surprised
Polynesian Airlines has not received a star ranking with Skytrax.
I've flown Polynesian Airlines several times over the past 14 years and have seen a transformation
of inflight service that exceeds normal expectations from any airline. I've flown business and
economy class recently and have been quite impressed with both. Business Class easily
outranks Air Calin when it comes to entertainment and personal attention, while pancakes and bananas
for breakfast is definitely more tasty and generous in economy than Air
New Zealand. FA's without a
doubt are friendly and attentive to safety procedures.
Business class service outranks Air New Zealand on short haul routes, and economy class
services outrank Qantas, Air New Zealand, Air Niugini and Air Calin when it comes to FA
Probably one of the best short haul international airlines.
Polynesian Airlines - by Lia Agropolous
10 July 2002
Despite the delay due to the weather on a recent trip from Sydney to Papeete. The service on
Polynesian was still up to my standards in terms of pitch of class Y seats
and inflight entertainment.
Legroom was great & 34" gave me a lot of space as I am a tall person needing the space.
I found the FA's to be more attentive than Qantas. Service of beverages was carried out far more
than other major airlines - snacks etc etc came thru the cabin through out the flight
After a change of crew in Auckland it felt as if the first ones were still there. Friendly smiles
always there when you need something.
I would agree with Singrid about the excellent service this airline is breaking thru. Possibly the
smaller version to Singapore Airlines!
Polynesian Airlines - by Singrid Thornton
08 July 2002
After a speedy checkin from PH agents on my sector from HNL-APW the service on Polynesian Airlines
From the time you step on the spacious 737-800 new generation aircraft,
you felt the calm cooling
interior - together the warm smiles that came with the FA as soon as you step
Meals were great - especially portions were more than Air NZ
offer. Would like to praise the wide
selection of wine & beverages also.
Like to add great legroom & lumbar support seats in Y class prove to be a challenge to FJ & NZ as
Overall would recommend Polynesian Airlines to anyone who are flying into the Pacific.
Polynesian Airlines - by Hannick Sondram
02 June 2002
I travel the world with all types of Air Carriers. Samoa is one place I
love. This was the first time I have flown with Polynesian Airlines. I usually
stick to Air NZ, but for a change I thought I would use the National Carrier.
Would like to praise the service of Polynesian Airlines - the aircraft used 737-800 was
smooth, very advanced plane considering a little airline with the nation in
the South Pacific. The crew were very friendly & attentive at all times.
Meals were excellent - restaurant quality. As soon as meals were finished with
they were cleared - within 15 min we received top ups of more refreshments. Unlike Qantas & Air NZ you still
see the Poly crew hanging around, always there. Whereas Qantas you don't see any flight attendants
after meals, they hiding?
Overall Polynesian Airlines has an outstanding service in customer commitment &
safety. Surely beats all the big guns out there.
Like what they say Good Things Come in Small Packages!
Well Done Polynesian Airlines.
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