PLUNA URUGUAY review : 12 September 2008 : by Derek Gollan

Customer Rating :  4/5

Poor experience on outbound flight AEP-PDP but amends made by PU station manager. all Center said note would be made that my wife needed extra assist down escalator from gate to bus on departure and in PDP. This confirmed at check in but gate agent brushed us aside claiming no one informed her. At plane side PU Station Manager said he would inform PDP and that we would be met and assisted. No one showed up and my wife hurt herself getting on and off transfer bus with unreasonably high steps. On return trip PU couldn't have been more helpful, offering us lounge passes and arranging golf cart transfer to planeside. Otherwise PUs new Canadian jets are a pleasure to fly aboard after the airline phased out ATRs and Boeing 737s. PU now have a $20 per checked bag charge but it was waived on our return after our outbound trip snafus.

PLUNA- by C Taboada

24 December 2007  Customer Trip Rating :

Buenos Aires-Pta del Este - terrible. More than 4 hours waiting at the airport without any explanation. Customer service inexistent or worse, very bad mood. Offices in Pta del Este gave different lies as explanations. Really, a company with good performance in some weeks of the year during low season. High season flies just pray for not having hours of delays and lies.

PLUNA- by J Ruiz

4 November 2007  Customer Trip Rating : n/a

MAD-MVD in Economy with Pluna. Lucky enough to have the only empty seat in the whole Economy cabin next to me. Seat pitch very good. Flight crew attentive. There was a very old man seating close to me and the crew actually helped him fill the immigration form. I thought they really did a great service during the whole flight. Left gate on time, but 5 minutes later we were told we had to come back to the gate due to a mechanical problem. We ended leaving 1 hour 15 minutes late, but I prefer that than having had to make an emergency landing somewhere to fix the problem. Food was actually great though it was so late at night that I was not very hungry. Breakfast was very good as well. Much better than in many other airlines. Only bad thing is you cannot get any miles for this trip but I´d fly Pluna again.

PLUNA- by Richard Aspinall

4 December 2006

Buenos Aires (AEP) to Punta del Este (PDP) and return in Economy. Both journeys, on a 737-200, were fine. The South American airlines' ubiquitous cheese & ham sandwich was served on the return. However, both our flight times were changed several times (one by around 12 hours). Even after re-confirming, there was a further change notified just a few hours later. Just view Pluna's timetable as a vague stab in the dark at when you may or may not travel, and you'll be fine.

PLUNA- by F Hamilton

10 October 2006

Buenos Aires to Punta del Este 31 Aug and return. Aircraft is a small 47-pax ATR turboprop but fairly comfortable for a 50 minute flight. They serve a small sandwich and beverage on this short trip. Both flights on time, flawless baggage handling at both ends. Aeroparque is a pleasure to fly from but other than flights to Uruguay, only offers service to Argentine domestic points. Punta del Este´s airport looks like a miniature Dulles International in Washington, DC - it only gets a few flights a day from Brazil and Argentina so is never crowded yet offers a full range of services including a nice duty-free. All-in-all very pleased with PLUNA service on this short route and will try to use them in future on longer trips.

PLUNA- by Chris Beck

5 March 2006

Buenos Aires (Aeroparque) to Punta del Este and return. The flight to PDP left at 12:30 and we were served a hot ham and cheese sandwich , along with a beverage service. From PDP to AEP,our flight left at 500PM and we were served an ice cream snack, along with a beverage service. Both flights are short (45 minutes). On the return, Boeing 737-200 was full and yet 4 FA's managed to do the service with a smile. Due to a snowstorm, the flights from EZE to JFK were cancelled and American Airlines re-booked me to JFK via Dallas on American Airlines. In contrast to PLUNA, on a three hour flight from DFW to JFK, leaving at lunchtime, AA only served offered beverages (I ended with a cup of coffee and a small glass of ginger ale). No food was offered at all. On the PLUNA flights, FAs' were young and enthusiastic whereas on the American flights were all tired looking.

PLUNA- by Diego Fresco

20 November 2005

I travel 4 to 6 times a year GRU-MVD-GRU. Virtually always delayed flights (from 45 minutes to 4 hours in my worst experience) with no information provided by staff for reasons for delay, status, expected time of departure or otherwise. Delays are worst on National hollidays in Uruguay or Brazil (I suspect they add flights beyond the fleet capability). Things have worsened in the last 6 months or so. One one occasion a not scheduled stop in PDP was only announced once we took off from MVD on what it was supposed to be a direct flight to GRU. Absolute lack of respect to clients is the standard. Unfortunately no other option on this route. Planes are reasonable, staff attentive. If other option in this route appears in the future I would certainly give it a try, it is almost impossible to be less reliable.

PLUNA- by Enrique Simeone

10 November 2005

MVD-BUE-MBD C class. Although a very short flight, leaving from the very convenient J Newbery Airport in BUE, rather old Boeing 737-200, earlier part of the Varig's fleet, good service and attentive staff. All in all, best option in this air route. Would recommend. Other options need to go to EZE, which is far out, dangerous and expensive ride.




 

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