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Customer Review scoring : PLUNA
6.8 out of 10  6.8 out of 10
30 reviews



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PLUNA (Primeras Líneas Uruguayas de Navegación Aérea) passenger guide

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PLUNA URUGUAY customer review :  5 July 2012 by Sven Tuerk   (Sri Lanka)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Pluna is the worst airline I've experienced in more than 25 years of air travel. After several hours of delays and excuses, finally the staff announced that my flight MVD-EZE was cancelled. Ground staff, particularly the Supervisor of Pluna at the MVD airport are extremely rude and not helpful at all. About 40+ people were stranded and about to miss their connecting flights to other parts of the world which left the mentioned supervisor with the standard/repeat answer: "sorry I can't help you". If he would have tried at least, but that would have been asked too much for I guess. They collected all phone numbers of the people stranded that night saying that they will put us on the first flight to EZE the next day and contact us. By 11am the next day there was still no sign of a call from Pluna, so I had to go to their city office to arrange for a flight the day after. In addition to this I lost my connecting flight ticket (business class) from EZE to Asia due to 'no show'.


PLUNA URUGUAY customer review :  7 June 2012 by Enrique Simeone   (Belgium)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MVD-SAO. Check-in smooth and fast. One class only on new bombardier, good service for a low cost airline. Paid extra to be seated in front row, and access to lounge for a total of 65 us, also been taken to plane in a Pluna car. All in all no trills no frills. CA were friendly and very polite. Would recommend.


PLUNA URUGUAY customer review :  24 May 2012 by Mark Carolla   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew them on 7 May AEP Buenos Aires-MVD-GRU. Paid $30 USD extra each way for front row roomier seat equivalent to Premium Economy. Ground staff extremely helpful and friendly. Needed special assistance and they went the extra mile. Yes they charge for food but beverages were free and all charges were declared well before on website. Highly recommend them.


PLUNA URUGUAY customer review :  22 May 2012 by Darren Kilminster   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew Santiago to Montevideo and Buenos Aires to Santiago via Montevideo. Flights were good, nothing to complain about. Last flight was 1 hour late but these things happen and we were kept informed. Comfortable seats and friendly staff. Have to pay for everything but I knew that. It was kind of funny having duty free service on the 30 minute flight from AEP to MVD.


PLUNA URUGUAY customer review :  10 May 2012 by M Sarucci   (Uruguay)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MVD-GRU. The flight departed on time and arrived 30 min before the scheduled time. Check in agent was very friendly and offered me a seat in the first row. Comfortable seat with more space, preference during boarding and you deplane first - this only for 30 USD. Such as in US they charge for food and beverages onboard, the salmon sandwich was delicious. The aircraft was very modern, clean and quiet. The fare was much cheaper than other airlines.


PLUNA URUGUAY customer review :  20 February 2012 by M Murad   (Belgium)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AEP-MVD. We checked in 90 min before our scheduled flight. Check-in agent suggested moving us to an earlier flight. Very efficient and friendly service onboard. MVD-GIG on time departure. Easy access to the plane, flight on time. Aircraft very modern and clean, attentive and efficient cabin crew. Good choice of inflight (to purchase) snacks. LCC ideas, but executed in a friendly and efficient manner.


PLUNA URUGUAY customer review :  11 January 2012 by Billy Dolan   (Argentina)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Multiple delays on departure of my flight MVD-AEP. Very inefficient MVD hub management by PU. No boarding control on excessive size carry ons that did not fit into overhead bins. Personnel courteous.


PLUNA URUGUAY customer review :  21 September 2011 by J Caldentey   (Chile)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SCL-MVD-GRU-GIG-MVD-SCL. Three of four flights with hours of delay. The aircraft's are in poor condition and the airline personnel not helpful. They give passengers poor explanations for the delay and told us to file our complaints online.


PLUNA URUGUAY customer review :  9 March 2011 by B Namsil   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Santiago - Montevideo Roundtrip. Comfortable, clean and modern planes, very attentive crew. PLUNA has a Pay-as-you-consume approach. Pay to check-in luggage, pay for onboard snacks, for premium seats, for VIP lounge, and even for priority boarding. It is still very competitive versus LAN, TAM, etc, and Montevideo complements the experience with an easy, very clean and beautiful airport.


PLUNA URUGUAY customer review :  22 January 2011 by D Zardo   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I was supposed to fly from Buenos Aires to Porto Alegre (Brazil), changing planes in Montevideo. I couldn't use their on-line check-in because I was travelling with a baby. Their staff at check-in were very rude and extremely unhelpful, which was specially bad as I was travelling alone with three children. They first told me I only had seats reserved for the second flight (Montevideo-Poa), before telling me I had not purchased any ticket after all. Their sales desk was more helpful and printed a second copy of my e-ticket. With that the check-in desk had to find seats for me and the three children, but not before enquiring how did I manage to print it. (?) The plane was then delayed for two hours, which seems to be customary. As we were going to miss our connection in Montevideo we were transferred to another plane from TAM Airlines, and one of our three luggages disappeared in between planes, never to be found again. Christmas time luggage, with presents for kids and family, plus all my 12 year old son clothes and the babies things. To add insult to injury, Pluna didn't handle this well. They did not know the right procedure as we had travelled with a different airline, and were very incompetent in handling the case. We had to visit the airport five times and phone them many more to finally get a lost luggage form, and even so were told it was given as a courtesy. Courtesy of losing our luggage and our holiday time, more likely. Now they seem unable to reimburse the money to an account in the UK.


PLUNA URUGUAY customer review :  11 October 2010 by A Gaitan   (Argentina)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

GIG-MVD-AEP, CRJ900. Check in fast in GIG, quick boarding. In a 3.5 hour flight no even a glass of water offered. They sell food & beverage onboard: U$2 for water, U$3 for a can of soda, U$7 for a sandwich. An international flight of 3 hours they should at least have water complementary.Once in MVD, the connections had a delay of 1 hour (usually has delay, took already 3 flights of Pluna and always there are a problem) We embarked and wait 45 minutes onboard on our seats without any explanations from the crew. PLUNA is cheaper than others, but should be considered a low cost airline and not 3 starts. Now they charges also U$20 per luggage, U$25 for preferable seats and the food & beverage onboard.


PLUNA URUGUAY customer review :  2 September 2010 by C Karpati   (Belgium)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AEP-MVD-AEP flight - a very short 25 min flight on a new Bombardier CRJ 900NG. Outbound flight delayed nearly 6 hours, however e informed by e-mail in advance. We had to pay 25$ each for the luggage, though if we had checked-in online, it would have cost 15$. We heard about it only at the airport, so for the return flight we did check-in on their website. Inbound flight was delayed with an hour.


PLUNA URUGUAY customer review :  29 June 2010 by B Namsil   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SAO-MVD-SAO. I usually fly AA from NY to MVD, sometimes via EZE and MIA. This time I tried TAM connecting in SAO with PLUNA. Perfect connection southbound, a little bit longer wait on the return, but what a difference! Excellent service and comfortable airplanes makes it an enjoyable experience. I strongly recommend PLUNA and Montevideo's new terminal for regional travel and connections.


PLUNA URUGUAY customer review :  8 January 2010 by R Lucas   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BUE-MVD-SCL roundtrip. Check-in was uneventful, plane was nice/clean. All flights segments were late by about 10 minutes. Ground crew in MVD not too functional with gate info. Flight attendants were great, flight experience great, website is easy to use/straight-forward. I would fly again, but not if I have time constraints - this was a leisure trip so no rush.


PLUNA URUGUAY customer review :  4 December 2009 : by B Namsil   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MVD-AEP very nice experience. Very comfortable Bombardier CJ900, convenient connecting schedules and punctuality. Decent snack menu to be purchased on board. Pluna is the only non- Argentina airline operating from Aeroparque, Buenos Aires domestic city airport (as opposed to Ezeiza international 40 minutes away from downtown).


PLUNA URUGUAY customer review :  29 June 2009 : by D Glodon   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AEP-MVD-AEP in Y. Took a very short flight from Aeroparque (Buenos Aires) to Montevideo. The flight going was delayed due to fog at MVD and was 2 hours late. Staff did their best to keep passengers informed in Spanish and English. Once we got going the flight was very smooth and fast (30 minutes). Since you pre-clear Uruguayan customs at Aeroparque, upon arrival you collect your bags and head to the exit. The return flight was just as easy. The only complaint was that on the outbound flight the safety announcements were made in Spanish and were attempted in English. The flight attendant really mangled the script. She struggled to get through the presentation. If you really wanted to understand what was being said, you would need English sub-titles to get the jist of what she was trying to say. Words flowed into each other and she gave new meaning to the run-on sentence. The captain however, spoke English clearly. Apart from this, the staff were very professional, helpful, and courteous. The airplane was tidy and the seats were as comfortable as a CRJ-900 can be.


PLUNA URUGUAY customer review : 26 March 2009 : by R Skrzypkowski

Customer Rating :  4/5

4 Star Rating

GRU-MVD-AEP-MVD-GIG. Connecting in Montevideo is a breeze, new, comfortable planes. Crew rather formal but helpful and smiling. Sandwiches, snacks and drinks were served on GRU-MVD and MVD-GIG legs. On flights between Montevideo and Buenos Aires you have to pay for food and drinks, however the flight time is around 30 minutes so nobody really bothers. Flying out of Brazil you can check in one piece of luggage free of charge, on all other flights there is a charge of $20 per suitcase, however you can avoid that by checking in online (At least that was the case when flying out of Argentina). TIP: If online check in doesn't work (like it happened to us) make sure you take a printout of a fault screen with you to the airport - it's to prove for check in staff that you intended to check yourself in so they won't charge you for luggage. (We didn't know that). Overall very solid service with an interesting mini-hub at MVD, would fly PLUNA again. Also the fact that they fly into AEP rather than EZE is also a huge advantage for me. Pluna was over $100 cheaper than all the competition - TAM, GOL and Aerolineas on this particular routing.


PLUNA URUGUAY customer review : 3 March 2009 : by B Lissman

Customer Rating :  4/5

4 Star Rating

Buenos Aires - Sao Paolo roundtrip via Montevideo. Very convenient flights from Buenos Aires Aeroparque (domestic + regional airport). New Bombardier CJ900, modern equipment. Purchased Premium Pass ($50) which included free baggage allowance, VIP lounge and first row seat. Decent snack and attentive crew.


PLUNA URUGUAY customer review : 19 February 2009 : by J Cocker

Customer Rating :  5/5

5 Star Rating

Aeroparque (Buenos Aires) to Sao Paulo and return. Excellent experience, short transit time in Montevideo. I did web check in easily waving the USD 20 for my baggage. The same aircraft as Lufthansa Cityline (CRJ 900), brand new and nice staff. The best part is the value for money. I travelled directly from Buenos Aires downtown to Sao Paulo for half of the price of a flight from Ezeiza (Buenos Aires international airport) and from a much more convenient location. It is way much better than Aerolineas Argentina and Gol and is catching up with LAN.


PLUNA URUGUAY customer review : 15 December 2008 : by A Hetier

Customer Rating :  2/5

2 Star Rating

Buenos Aires - Montevideo as well. I would give two stars to Pluna on this short flight, because it is still better than Aerolineas Argentinas... No frills, no smiles, and don't expect more than an orange juice, but planes are cleaner. And less noisy.


PLUNA URUGUAY customer review : 26 November 2008 : by B Pinter

Customer Rating :  1/5

1 Star Rating

Buenos Aires-Montevideo-Buenos Aires short flight. Newly adopted 20$ baggage fee for each item were never communicated, nor is shown on the ticket. For the return flight tried to check-in online (they advertise with free baggage at web check-in), but web check-in didn't work, returning the weird message "only following cities enabled web check-in: Montevideo, Buenos Aires" - won't ever understand. Further the website is only available in Spanish. Hotline didn't answered the call. Check-in staff was after this incident with the web check-in rude and uncooperative.


PLUNA URUGUAY customer review : 11 November 2008 : by Simon Smith

Customer Rating :  4/5

4 Star Rating

AEP-PDP with Pluna. The short flight was comfortable and on time, and we liked the new regional jets - they compare very well with the ancient 737s that the competitor (Aerolineas Argentinas) uses. The only downside is that they have adopted some aspects of the low cost business model, including a steep US$20 charge per item of checked luggage. Apparently you can avoid this charge you check in online but we were not told this when buying the ticket.


PLUNA URUGUAY customer review : 12 September 2008 : by Derek Gollan

Customer Rating :  4/5

4 Star Rating

Poor experience on outbound flight AEP-PDP but amends made by PU station manager. all Center said note would be made that my wife needed extra assist down escalator from gate to bus on departure and in PDP. This confirmed at check in but gate agent brushed us aside claiming no one informed her. At plane side PU Station Manager said he would inform PDP and that we would be met and assisted. No one showed up and my wife hurt herself getting on and off transfer bus with unreasonably high steps. On return trip PU couldn't have been more helpful, offering us lounge passes and arranging golf cart transfer to planeside. Otherwise PUs new Canadian jets are a pleasure to fly aboard after the airline phased out ATRs and Boeing 737s. PU now have a $20 per checked bag charge but it was waived on our return after our outbound trip snafus.


 


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