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PIA Pakistan International Airlines Passenger Reviews and Customer Trip Reports



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PIA Pakistan International Airlines customer review :  28 January 2013 by S Bhatti    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to Islamabad with kids. Plane interior was old and shabby. eat covers were torn and no pillows or blankets were available even though it was a night flight. TV screens were not working and nothing was done to rectify the problem. No choice in regards to food, kids got the same dishes as the adults.



PIA Pakistan International Airlines customer review :  17 October 2012 by Sheryar Awan    (Pakistan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ISB. Check in was good and quite simple. The lounge was ok with some good nibbles. Boarding was very good, we had priority so we were the first in. 2-3-2 layout and were booked for 3D, 3E and 3H. Takeoff was smooth. The service was fantastic, cabin crew were polite and helpful. The Food was the best I have had on any airline I have travelled!! The seat was comfortable. In-flight entertainment was disappointing. PIA is good at the hard and soft product.



PIA Pakistan International Airlines customer review :  17 October 2012 by A Hassan    (UAE)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight was last week between AUH-ISB. Apart from the inefficient ground staff to the lethargic cabin crew, the unkempt interior and bland food, they managed to lose my luggage as well. Unfortunately I should have known better because just months ago they managed to lose my mothers luggage.



PIA Pakistan International Airlines customer review :  12 October 2012 by Mo Arif   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I went to Islamabad on 29th September from Birmingham. Entertainment was poor, inflight staff were polite and food was really poor. Came back on 11th October and faced the same issues, food horrible and entertainment was non existent. Come on - eight hours flight without any entertainment?


PIA Pakistan International Airlines customer review :  23 July 2012 by A Ahmed   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I found my trip from LHR-ISB very easy going and comfortable, the flight left on time, crew and staff were very enthusiastic and willing to help, the plane itself was clean and presentable, with great legroom, a good amount of movies to choose from. In flight meals and snacks were efficiently given out, and had plenty in terms of choice, same on the return journey! The airline operates a more than generous 40kg allowance per passenger which is another added bonus.


PIA Pakistan International Airlines customer review :  14 June 2012 by Amna Shabbir   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

13-hour direct flight from NYC-LHE and a connecting flight to Karachi. The crew were very friendly. I lost count of how many times we were served food which was always good and had multiple components. The entertainment could have had more variety but it wasn't bad. The seats were very comfortable. Bathrooms looked clean. Even te check-in staff at NYC were helpful. What I was most surprised about was that our flight from Lahore to Karachi couldn't have been more than 1.5 hours and yet were served a full dinner. Overall my experience was excellent and the ticket was cheaper than all other airlines: we paid about $1470 for 3 flights (Atlanta to NYC, NYC to LHE and LHE to Karachi).


PIA Pakistan International Airlines customer review :  8 June 2012 by S Karimi   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dubai–Karachi. Check-in process disorganized with long lines. Check-in open for two cities at the same time. Help was not available consistently. Local staff at the counter very helpful and cheerful. Nice welcome at the cabin door. Got an “A” window seat in the rear section of A310. Cabin remained very warm until the aircraft started taxiing. FAs asked passengers forcefully (but not rudely) to get to their seats and remain seated. Very proper announcements with a pleasant manner were made in Urdu and English. Sound and video quality of safety procedures slightly mumbled. No audio or video entertainment available, though plane was equipped with both. Decent drinks and food service, given the short 1 hour 40 minutes flight duration. Female FAs were well groomed and cheerful. Male staff looked fatigued and needed some perking up in grooming. Arrival in Karachi on time, but plane was sent to the domestic satellite. Passengers were taken to the international arrivals hall by bus, which was chaotic.


PIA Pakistan International Airlines customer review :  21 May 2012 by Mark Bickerton   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Premium Economy

ISB-KHI. I had received a message the night before saying that the 10am flight would probably be delayed and this was confirmed in the morning as 12.30. Its annoying, but at least I knew in advance so stayed in the hotel for a few more hours. The check-in was fine and fast at ISB, and eventually we left at 12.30. Poor food, just a dry sandwich and some coke, so I am glad I wasn't hungry! I don't think I saw one of the crew smile for the whole flight.


PIA Pakistan International Airlines customer review :  22 March 2012 by M Qayyom   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Chicago ORD-Karachi KHI - B777-200. Plane was new, flight crew excellent and the seats easy to sleep in. Entertainment is ok, food is simple but of goof quality. Cabin crew provided kids with coloring books. Eye masks and toothbrush provided upon request, crew were quick and fast to respond.


PIA Pakistan International Airlines customer review :  19 March 2012 by Sarah Mohd   (Malaysia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

KUL-LHE and LHE-JED return. Cabin crew from KL to Lahore were not friendly. Food was ok, but were not offered a choice. Inflight Entertainment very outdated. I was asked twice to move from my original seat with no apologies.


PIA Pakistan International Airlines customer review :  15 March 2012 by A Aamir   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We have travelled to Pakistan many times on PIA from Toronto to Karachi and I have to say that the experience was great. Staff were friendly and courteous and the inflight entertainment was very good. The food was good except on the return. The bathrooms were very dirty but the overall experience was good.


PIA Pakistan International Airlines customer review :  3 March 2012 by Fahad Yaqoob   (Pakistan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Just flew Paris to Lahore with my family and we were very satisfied. Good service, great food, polite staff and spacious seats with personal screen but lacked good entertainment system. We liked the Boeing 777 seating.


PIA Pakistan International Airlines customer review :  20 February 2012 by Rabia Alvi   (Pakistan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ISB-MAN return. 777 with 3x3x3 seating arrangement which were comfortable and ample leg space. Nice and professional crew on both sides, served with a smile and always courteous. Main meals were very good but a bit spicy for Western taste buds, second meals served prior to landing and light breakfast on return which were OK and should be improved. Personal screens but very limited movie choices. Flights left late but landed on time.


PIA Pakistan International Airlines customer review :  17 February 2012 by M Naseer   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ISB-HKK. Boarded on time but due to issues with luggage loading, delayed 30 minutes, but landed HKK on time. Staff very attentive and well mannered. Plane A310, which is almost 20 years old. Entertainment system still old TFT screens. Seating was very comfortable, much better than the Cathy Pacific's A330 economy class arrangement. Overall, very impressed.


PIA Pakistan International Airlines customer review :  31 January 2012 by A Haroon   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ORD-KHI. Excellent inflight service. Crew was very courteous. Seats are getting old but very comfortable. Good food. Flight was delayed.


PIA Pakistan International Airlines customer review :  17 January 2012 by N Alam   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Lahore to Karachi one way. Travelled Economy class on the 777-300. Flight less than half full, fares not cheap at equivalent of 90 one way. Departed on time at 06.30, before any fog issues. Snack served, which is just a sandwich, dessert, tea and coffee. Nothing substantial, hence why its called a snack. Landed on time. Bags out quickly and plenty of time to get Emirates connection.


PIA Pakistan International Airlines customer review :  13 October 2011 by Valerie Smith   (Pakistan)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

ISB-YYZ-KHI business class in July 2011. While the interior of the plane was aged, the seats were very comfortable, food passable, and service quite good. The amenity kit and pajamas were a nice touch. No alcohol, of course. For the price, this is a good deal for business class. And you can't beat the timing into Toronto. Departure at 7:30 Am from Islamabad and arrival in YYZ at 1PM same day. There's no more direct route to travel between Islamabad and Toronto. From that point of view alone, this flight is a good choice and worth considering, particularly for Toronto bound passengers, but you have to accept that this flight will not have the amenities that Emirates, Etihad, Qatar, and other airlines that fly internationally in and out of Islamabad.


PIA Pakistan International Airlines customer review :  26 September 2011 by A Nazerali   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-LHE-KHI. Good service, comfortable 777, food was good. IFE and website/online booking and check-in really needs to be improved and was the only downside for me.


PIA Pakistan International Airlines customer review :  12 September 2011 by N Chaudhry   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Old aircraft's, poor inflight entertainment, unfriendly cabin crew. Haughty and unfriendly staff at check-in. Overall a poor experience.








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