PIA Pakistan International Airlines Passenger Reviews and Customer Trip Reports   a World 3-Star Airline       Add your Pakistan International Review   PIA Pakistan Int'l detailed 3-Star ranking   Airline Reviews : A-Z Index

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PIA Pakistan International Airlines customer review :  29 September 2009 : by Ahmad Junaid   (Saudi Arabia)

Riyadh-Lahore return. Cabin clean and maintained, Crew was well mannered and groomed. Need to work on seats as they were rather uneasy to sit on.

PIA PAKISTAN INTERNATIONAL review :  28 July 2009 : by Shawn Walker   (Canada)

Toronto-Lahore Satisfactory legroom. 16 minutes into flight the economy class toilet broke down, crew let us utilize the Premium economy area Bathroom. Inflight Entertainment not so good a few Hollywood moviesbut after an hour most everything was either static or really bad video with static audio. My headphones with the foam padding removed and left speaker not working. My Air Sickness Bag was already used but the flight attendant swapped it with a seat that was unoccupied for the flight. Lunch served warm, it was not bad. Fellow passengers sometimes asked me if they could swap their seats with me which was astonishing. Overall if you seem to have PIA as the only choice, take it but if there are other airlines to choose from, forget PIA.

PIA PAKISTAN INTERNATIONAL review :  13 July 2009 : by David Redford   (UK)

LHR-ISB-LHR Business. Check in at T3 fine, Servisair lounge comfortable, lie flat seats on 777-300ER, meal and soft drinks adequate but unexciting (can carry on own alcohol if you wish) On time arrival at ISB despite 30 min delay leaving stand. Two hour delay on return flight. Overall a competent, adequate but unspectacular experience.

PIA PAKISTAN INTERNATIONAL review :  1 June 2009 : by A Baig   (Pakistan)

KHI to MAN return. Check-in was quick and organized. Free newspapers, pillow and blanket service. Enough space between seats even in economy with personal screens, though limited movies, cabin interior was clean. Cabin crew appeared well groomed. The announcements during the entire flight were adequate. Order of soft beverages and meals served met my expectations. Variety of soft drinks satisfactory and the meals offered tasted good and quantity was sufficient.

PIA PAKISTAN INTERNATIONAL review :  22 April 2009 : by Nishat Haroon   (Pakistan)

LHE-LHR-LHE. Both flights were on new 777 aircraft. Seats relatively spacious for economy, clean and nice cabin, arranged 3-3-3 and equipped with large on-demand video/audio system - although it does tend to freeze quite often. The flights were around 50-75% full on both legs, so everybody got to spread out across the cabin and several window rows towards the back only had one person for 3 seats. Food outbound was good with a choice of lamb and fish for the main meal. The return leg was not as good with a hot meal Chicken/fish and light breakfast choice before landing. Crew were friendly and attentive with one lady who was a notable exception. However, check in staff at Heathrow very slow with long lines.

PIA PAKISTAN INTERNATIONAL review :  7 April 2009 : by Atiq Rehman   (Pakistan)

ISB-MAN-ISB. Outbound trip left on time, aircraft 777 clean and new, staff helpful, flight about 70% full. Return Trip overnight got 4 seats in a row, ife mediocre with few choices. Food and soft drinks plenty, a bit spicy for European palate. People left seats on landing even though the aircraft was still taxiing.

PIA PAKISTAN INTERNATIONAL review :  17 March 2009 : by E Farooq   (Pakistan)

JFK-LHE Business. Smooth check-in. No special boarding announcement to Business passengers. Onboard the B777 with a 2-2-2 configuration Business product is up to average standards in the market. The not fully flat seat is confortable in most positions except the most extended one. Food service attentive and enjoyable including soups and salads but nothing gourmet as promoted. Entertainment selection offered choices but limited for such a long flight. Toilets clean and crew professional and attentive. In general, Business is an acceptable and enjoyable experience, similar to US carriers' products but without the refinement and class of Business levels with carriers that try to go out of their way.

PIA PAKISTAN INTERNATIONAL review :  28 February 2009 : by J Tan

KHI to LHE. Ground agents polite and helpful. Security check very thorough. B772 LR was almost new, personal IFE in economy and a full dinner was served. Quality of food was good and tasty. Inflight crew also cheerful.

PIA PAKISTAN INTERNATIONAL review : 31 October 2008 : by Mohammed Ahsan

Customer Rating : 3/5

Man-Isb B777-300ER. The flight was nice, fantastic seats. The food was not bad, good IFE with good movies to watch. Isb-Man B777-200LR was one of the worst flights ever! The seats weren't as good as the B777-300ER and the cabin was dull and depressing. I could hardly push my seat back no the recline and the seats were cramped, and I'm only 5"2. The food was again not bad and the flight entertainment was rubbish.

PIA PAKISTAN INTERNATIONAL review : 27 August 2008 : by Mohammad Ali Dada

Customer Rating : 4/5

LHR-KHI-LHR route. Both legs were great. Flights on time, new 777s, very decent IFE (much better on the 777-300) and great meals. Crew professional but could be a bit friendlier. And what really set them apart is the 40kg per PAX baggage allowance! That’s one critic eliminated and one satisfied customer created.

PIA PAKISTAN INTERNATIONAL review : 4 August 2008 : by F Ahmed

Customer Rating : 4/5

LHR-KHI-LHR Economy Boeing 777-200ER. During the 8 hour flight we received 2 hot meals of good quality and plenty of opportunities to get a soft beverages. PIA is a dry airline being muslim country but they do not object if you bring your own bottle. Light sandwiches are available during other times should you need a snack. IFE is a little lacking even though screens on every seats with only few movies shown and then a couple of short programs (some in English, others in Urdu). Toilets were clean and crew attentive.

PIA PAKISTAN INTERNATIONAL review : 23 July 2008 : by K Jabbar

Customer Rating : 4/5

Dhaka - KHI Business Class. Airbus A300 clean and cabin crew professional. The food was not great. Flight attendants came around often with water or juice. IFE pretty decent although it took me awhile to figure out how to navigate through the controls. Do have to comment that both of our headsets were missing the foam padding on the ear phones of the headsets and since the headphones are integrated into the center armrests you could not ask for a new headset.

PIA PAKISTAN INTERNATIONAL review : 29 April 2008 : by Waqas Rafiq

Customer Rating : 2/5

ISB-MAN. I was travelling on Pakistan International Airlines and was disappointed with the meals served. On the flight we were served two breakfasts. Many passengers asked cabin crew and they replied in a unprofessional manner that we have changed our system now and do it for all flights.

PIA Pakistan Int'l review by Syed Ali

23 April 2008   Customer Trip Rating :

LHR-KHI return. LHR-KHI staff was rude and didnt pay any attention to any passengers requests, food / meals acceptable. KHI-LHR totally different, service as good as leading airlines. Offered free papers, served drinks/water throughout the journey.

PIA Pakistan Int'l review by Esha Haroon

23 April 2008   Customer Trip Rating :

DXB-Lahore on an PIA fully packed flight. Check-in fast although they couldn't assign me any aisle seat. Ended in a seat in the middle of the aircraft. Boarding on A310 not very well organized, ending with a 30 min delay. Service efficient and friendly. Meal quality OK, but I can see some cost cutting measures like the absence of proper cutlery, served in paper cups. Dinner is always the same for 1 year. Captain updated on flight status twice and apologised for delays. However,no in-flight entertainment of any sort at all.

PIA Pakistan Int'l review by Z Aslam

27 March 2008   Customer Trip Rating :

ISB-LHR business class on 777. Comfortable sets, not as good as on the BA, but had a good sleep. Service, food and drinks OK. Crew attentive and professional. I never use the IFE. PIA arrivals lounge at LHR is nice, great showers.

PIA Pakistan Int'l review by Mohammed Younis

14 March 2008   Customer Trip Rating :

LHR to Islamabad and impressed with the new 777. Food was ok and inflight entertainment was very good for once. Found the cabin crew very helpful and polite. I think PIA could to better with more branded gifts inflight.

PIA Pakistan Int'l review by Fahad Yaqoob

6 March 2008   Customer Trip Rating :

Economy class LHE-LHR. We found staff to be quite friendly and professional. There was ample legroom although the seat did feel a little narrow. The food is fine and there is an ample selection on the entertainment program but less than competition. Toilets clean and rounds by crew with water / juices etc.

PIA Pakistan Int'l review by R Zaidi

30 January 2008   Customer Trip Rating :

Lahore to Karachi on a 747-Combi - pretty old plane. Flight was great, but leg space in upper deck, which is supposed to be Economy Plus (and charge extra) was the same as economy. Food decent. Crew passive but not impolite. In the older 747's its better to sit in the main Economy cabin.

PIA Pakistan Int'l review by Arzoo Masood

10 January 2008   Customer Trip Rating :

KHI-LHE Economy class on 777. Excellent legroom and - for a domestic service - generous meals for 1.5 hour flight with two choices. Friendly and professional crew, clean cabin, both flights on time. Although personal TV screens were fitted, there was no IFE available which is very strange.

PIA Pakistan Int'l review by A Ali

10 April 2007   Customer Trip Rating : n/a

Travelled economy plus to Lahore from Mnachester, Lahore to Bahawalpur the following day. Boeing 777. The seats were more comfortable than economy and service was excellent. Hot food, friendly stewards, and great IFE. Cabin crew were attentive, catering for the needs of my 2 year old daughter. Lahore to Bahawalpur was better experience as the plane was half empty. Return journey the same. But the accommodation for the transit passengers was not good.