Pegasus Airlines Passenger Reviews and Pegasus Airlines Customer Trip Reports

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I flew from Stansted to Antalya via Istanbul, it was my first time with Pegasus, I found the planes to be clean and modern and the legroom wasn't too bad. The only problem was not checking in online all the way to Antalya, so we had to collect our luggage and re-check in at Istanbul.

SAW to ASR. Plane older but clean, staff courteous. Have no illusions - service at Pegasus is plain and correct. No ads, no hidden fees - just transport. The airport they operate from (Sabiha Gokcen) is far from the city and has its own separate issues.

Stansted to North Cyprus. It was so hot on plane that this made journey was very uncomfortable. Our return flight was just as bad. Felt ill after both flights. Never again with Pegasus.

IST-ANT-IST on brand-new B737-800s. The safety videos were fun and innovative. Both flights on time and Sabiha Gokcen is better than Ataturk Airport. The legroom was good. What else can you expect from a low- cost airline, mostly flying short distances?

We flew from Athens to Izmir hassle free. Modern airplane. Great safety video. Bags arrived. Its a discount airline but was ok for our needs.

I travelled last week from Amsterdam to SAW (Sabiha Gokcen Istanbul). Although Online check-in is promoted, there is none at Amsterdam Schiphol Airport, so you still need to stand in line for an hour to check in. At Sabiha Gokcen Airport, ground staff are not capable of being friendly. Very unprofessional. No more Pegasus for us.

Flew with a family of 4 children to Dubai for a week, first time and last time with Pegasus. A day before departure, I was called to be informed that the flight 'might' be cancelled. The uncertainty helped make it a stressful day. At check-in, was informed that the flight was not cancelled, but we may be changed to Azerbaijan Airways for the Dubai leg, and have an additional stop. Finally arrived at Dubai only to find out that our 5 checked in pieces of baggage, primarily the children's items, had been sent to Cyprus. Promised to have them in 24 hours, but took over 3 days. To make matters even worse, I had to go back to the airport to collect the bags. Overall, I would pay the extra next time to fly with a more reliable carrier.

Flew TLV to SAW return. Short flights were on time, and no frills as per the pricing, but no surprises either. No free water in Gokcen, so we were thirsty on the flight. Bags came promptly, and no complaints about the airline. Third party ground staff in Istanbul had weak English, but not a major issue. Plane was clean and modern.

I travelled on the 17th December 2012 from IKA to SAW and unfortunately arrived late at the airport. The check-in counter were already closed and no personnel to be seen. Finally, 35min before departure, an Immigration officer called to the Pegasus gate and the employee agreed to pick me individually up at the Immigration. Go with me through security and check me in manually. I have been travelling with Pegasus four times already from SXF to IKA via SAW and am satisfied with their value for money and now even their flexibility. The aircraft departed on time.

My wife and I took a return flight from Amsterdam to Dubai. Departure at Amsterdam delayed 5 hours due to weather in Amsterdam so we missed our connecting flight to Dubai. PGS call centre offered us the choice of refunding our money or taking the next flight, 2 days later. Both options not acceptable for we were booked on a cruise ship leaving the next day. Decided to take the delayed flight to Istanbul and booked (and paid for) a flight with Emirates from Istanbul to Dubai the next day. Not very convenient. However, the way Pegasus dealt with their delayed passengers was a pleasant surprise. Upon arrival, PGS staff were available, got us through customs and assisted in claiming our luggage and within half an hour, we were in a nice hotel at PGS cost. For a low-cost carrier like PGS, this exceeded my expectations. Flights were convenient given the price. Free baggage allowance of 20 kg is not common these days. Positive surprise was the apt of Sabinha Gokcen, nice and modern and easy to find you way. Return flights were spot on time. If you are looking for a low priced carrier, Pegasus is a reasonable choice and I would not hesitate to book them again.

Flew Stansted to Tbilisi AND back changing at Istanbul - very satisfied. Booking was easy, and I was delighted to be able to book through journeys with automatic transfer of baggage (not always possible with budget flights). Hold luggage was free, staff pleasant and unobtrusive. The planes, which seemed pretty new, were as comfortable as one can expect on a budget flight, with screens showing flight paths which was interesting as it was unknown territory for me, and the flight information done on screen by kids rather than self-conscious flight attendant was a novelty (though it palled a bit by my 4th journey). Arrived on time with each flight. Best of all was the price - a quarter of what a direct flight with a big airline would have been. I'll definitely use them again.

I had a flight between London Stansted and Tel Aviv with a stop at Sabiha Gokcen airport in Istanbul. The flights were great and on time! The only disadvantage is that meals cost money, but it's not that bad. There is a lot of leg room and the staff friendly. I will definitely fly them again!

Just done London Stansted-Ercan via Istanbul. Flights on time both ways. Seemingly new Boeing 737-800 aircraft with the new sky interiors very impressive. Same as any other loco carrier, not much in the way of comfort. Echo previous comments, prices of inflight drinks/meals expensive. 3 euros for coffee/soup. 7 50 for spirit mixer, 6 euro for wine/beer, crazy prices. If price was right, would use them again!

My wife and I bought a round trip ticket Tbilisi - Mestia in the Republic of Georgia. The plane was scheduled to leave at 11 am but was supposedly delayed. I say supposedly because no one bothered to inform us. At around 1 pm, one of the passengers went to the ticket office to remind them that after a two-hour delay you must provide a lunch for stranded passengers. The manager angrily replied "OK, we will bring you water", but never did. The plane left at 4 pm. Two days later we were supposed to fly back at 4 pm. At 1 pm we were informed that the flight was cancelled and told to come to the airport to pick up the money. How do we get to Tbilisi from this very remote town high in the mountains with no other transportation except a private car that we didn't have?

Recently flew to N Cyprus. Initially a little weary, as had never heard of Pegasus. Pleasantly surprised, new aircraft, cabin crew friendly and helpful. The only downside was inflight meals and drinks - one can of coke, 16ml bottle of wine, and sandwich - not much change from £20. Get your drinks and sandwiches in departure lounge. All in all though a pleasant experience and would fly Pegasus again.

Flew ORY-SAW-BEY in November 2012. I was a little nervous about flying with Pegasus after reading all the negative comments here, but booked with them because they were cheaper than their nearest competitor. Boarding for my first flight started late but somehow they managed to leave Orly on time. I paid 22 euros extra to upgrade to a first row seat and was very pleased to find out this was a next generation 737-800 with LCD TV screens displaying the flight map, etc. Flight attendants polite and efficient. The plane looked brand new and clean. Didn't sample the food, but prices were reasonable with a wide selection. Same goes for my second flight to Beirut. Left late but arrived bang on time. Really enjoyed flying with Pegasus, and since 20kg hold luggage was included in the price, it was exactly like flying a normal airline. Would fly again!

Before flight no information that no drink and meal will be served. Flight from Stuttgart to Istanbul: Inflight no German speaking steward. On time. On return flight, airplane was not clean, found some food on my table. This time a German speaking steward onboard and flight on time.

AYT to CPH via SAW. I flew with PGS 3 times over the last year and not once did things really go well. Once the flight out of HAM was delayed by 8 hours (no drinks or food - in fact no one to complain to as the airline does not have an office there). Once the plane broke down en route from AYT to HAM - after a bit of circling we were diverted to SAW. This time we were late as usual - technical problems at AYT. What really upset me was the airport staff at their counters - rude, arrogant and unhelpful. Planes are new, prices slightly lower than TK.

Flight from Istanbul (Sabiha Gokcen Airport) to Ankara (Esenboga Airport) on 30 Sep 2012. A brand new 737-800 with Boeing Sky Interior, large windows, bigger LED TVs. Cabin was so clean. Seats were comfortable enough (I mean, for a low-cost airline). The flight was ok. Prices are acceptable on the board. The fare was very cheap compared to Turkish Airlines. I recommend if you have a domestic flight from Istanbul Sabiha Gokcen Airport.

Flight from Ankara (Esenboga Airport) to Istanbul (Sabiha Gokcen Airport) on 28 Sep 2012. An old 737-400. Cabin was clean. Seats were ok for a low-cost airline. Prices are acceptable onboard. The fare was also very cheap. 20 minute delay was ok.

ORY-TBS-ORY via Istanbul. Pegasus is low cost and it is very good value for money. You have 20kg of luggage free, the seat is allocated at check-in desk and the food is for purchase. Planes were new Boeing 737-800 next generation with nice sky interior, food was very good (cost is modest) and staff very helpful. Seats are narrow. The service of Lufthansa, Turkish and British Airways is much better but the cost offered by Pegasus is attractive. I would recommend this airline for flights to Tbilisi since the company has much better service in comparison with LOT Polish, Czech airlines or Ukraine International. I would encourage Pegasus to introduce the online check-in.

For a budget airline it is fine. Flew Istanbul airport to Ankara and return, on time flights, short flight times and good value for money, £30 return includes 15kg case.

On checking in at Ercan we found that our reserved seats had been allocated to other passengers. The ground staff then changed their story and told us the seats were only reserved to Istanbul. This was obvious nonsense as we had through tickets to Stansted. I have written twice to Pegasus to demand an explanation, and even perhaps a refund of our £34. The first time I received no reply, the second time elicited a response that they were dealing with the matter. This was more than 3 weeks ago, since when I have heard nothing. They should realise they do not have a monopoly on the Stansted-Ercan route.

Persuaded to travel Pegasus Airlines to Ercan, North Cyprus. There was to be a 40 minute stopover at Istanbul which turned out to be 2 1/4 hours. We paid extra for our seats as my wife is disabled and requires an aisle seat and pre-board, pre-board apparently means half way through normal boarding! When we eventually got on board we found a Turkish man sitting in my wife's seat and he would not move, when my wife said to the flight attendant that he could stay there if he paid her the £30 she had paid for the seat he practically ran to another seat. All the luggage on the plane was offloaded at Istanbul, it was then supposedly sorted into two groups, one group for those leaving the plane and one for those passengers flying on to Ercan and then the additional luggage of the passengers joining the plane at Istanbul for Ercan. All very well in theory but I am reliably informed that luggage very often goes astray. Coming home was even worse, no representative at Ercan, 1 1/2 Hours queuing at check in, no seats for waiting, no disabled assistance. Never again will we fly Pegasus or go through Ercan. Larnaca with a 45 min transfer is for us, flying with Atlas, Monarch, Thomas Cook or any airline other than Pegasus.

Flight from Dalaman to Aberdeen. Check in took over two hours which was ridiculous. One of our travelling party was aged 91 and was left with 10 minutes to get from check in desks to plane as a result. Tried to say we were late checking in despite being in queue as check-in process started. Did however arrange for wheelchair after some confusion to assist. Pilot then made very last minute decision to abort landing at Aberdeen due to poor visibility. Fair enough to protect passengers but why did every other plane land just before and after ours? Landed in Glasgow and left on plane for over an hour with baggage first being removed from plane and then put back on while we were told they were contacting Istanbul for a weather forecast to see if we could fly back to Aberdeen. Woman with young child on plane asked for water for the child and was told they would see what they could do but a cost would be involved.

Fantastic video with kids taking the place of adults running through the normal safety info. Ercan-Stansted flight was on time. Food fine, seating fine. Great for a budget airline with friendly staff. Allows 2 bags rather than the usual 1 bag only policy.

Difficult to communicate effectively with the booking agent in the UK. However, we flew from Sabhia to Dalaman. Everything was incredibly smooth, it is a short flight so cost was not an issue onboard. The aircraft was very new, the crew were pleasant. We all felt highly impressed from the moment of check-in to disembarking.

Manchester to Dalaman. Waited over an hour to check-in even though 3 desks were open. Everyone who had overweight luggage was given a ticket then wandered around the airport to pay whilst the check-in assistant sat back and waited for them to return instead of dealing with the next customer. We paid for extra legroom and got the front seats. Compared to other airlines, this was minimal. We have never sat in smaller width seats. All 3 of us had to raise our glasses together to drink in unison. Extremely uncomfortable for 4 hours! The cabin crew never smiled and were downright surly. The drinks are extortionate. We do not have a good thing to say about Pegasus.

Dalaman to Bucharest. I took my flight from Dalaman Turkey to Istanbul. Flight was delayed so long I missed my connecting flight in Istanbul for Romania. It took me 4 hours to find someone at the airport to "help" me. She offered to sell me another ticket for a flight 2 days later. I told her it was not my fault I missed my connecting flight, to which she said, "You are welcome to go to any other airline." I ended up having to purchase a very expensive last minute ticket from another airline for 3 times the cost of my entire Pegasus flight. On the flight from Dalaman to Istanbul, we were in tiny, cramped seats, and they only sell food and drinks. Never ever again.

Stansted to Ercan via Izmir. Check-in was smooth and swift, the plane was on time and was spotless. The legroom is a bit cramped but not the worst we have been on. The food and drink onboard were no dearer than a UK based budget airline all in all a very positive experience.

We flew via Istanbul to North Cyprus on 24 March 2012 returning a week later. The aircraft on both legs of the journey were immaculate, seating was good and the service professional and efficient. I will be travelling with this airline again.

We flew to Istanbul. Online check-in and boarding smooth. The flight, however, was terrible. On most night flights they serve drinks and food and dim the lights so passengers can rest. Not on Pegasus! They kept the lights on the whole flight and the crew kept going up and down the aisle selling products! The return was the same story!

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