PEGASUS AIRLINES  Passenger Reviews and Customer Trip Reports

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PEGASUS AIRLINES customer review :  19 February 2010 by F Menzer   (Switzerland)

ZRH-SAW-IKA and return. First two flights delayed by about one hour (waiting for connecting flights at SAW), flights back on time. Check-through baggage possible both ways (but worked only on the flight there, not on the flight back because ground staff at IKA didn't bother to read on the ticket what our final destination was). Overall very good service for a low-cost airline. Their safety instructions video is cute (played by children) and gets the attention of all passengers. Would definitely fly them again.

PEGASUS AIRLINES customer review :  25 January 2010 by Catherine Mitchell

Customer Rating : 4/5

Superior customer services. Easy access to the airport. Excellent services from the ground personnel and air crew. Easy check-in. On time departure and arrival. Pleasant flight. Fast delivery and handle with care of the luggages - and unbeatable prices.

PEGASUS AIRLINES customer review :  8 January 2010 by Yassen Tounev

Customer Rating : 4/5

Sofia-Bodrum/Milas return. New B-737-800, enough leg room, clean and neat. Very friendly cabin crew, speaking good English. No onboard meal included, inflight cafe prices- EUR 4 for a small sandwich (doesn't worth the price) soft drinks at EUR 2.50, coffee at EUR 2.00, anyway, no matter, the flight from SOF to BJV is just 1 hour.

PEGASUS AIRLINES customer review :  31 August 2009 by V Barr

Customer Rating : 2/5

Dalaman to Gatwick. Very interesting experience at Dalaman regarding excess baggage. It appeared that every family in front of us in the check in queue was required to pay excess baggage, including a lady who said that she had not purchased one single item in Turkey! We were 10kg over (there were four of us in the party) and were required to pay £70 (£7 per kilo). Yet strangely enough at Gatwick each of our suitcases were under the allowance - so there should have been enough "space" for the boxes of turkish delight that weighed so much! To crown it all, when my case finally appeared on the carousel at Gatwick it was prised open at the corner.

PEGASUS AIRLINES customer review :  31 August 2009 by P Beszant

Customer Rating : 5/5

Stansted to Ercan via Istanbul return, with prebooked seats in emergency exit rows 15 & 16, seats a & b. Check in smooth at each end, both flights good, planes not new but clean and more or less on time. These flights do not have IFE, but it wasn't a problem at all. Outwards FAs good but dead pan faced unless you made eye contact and then they smiled, return FAs helpful and friendly. We knew that food & drinks were not included within ticket price. Outward we chose normal airline meals with wine @ 10.99 euros each, return we decided on large rolls @ 4 or 5 euros plus soup @ 2 euros - all food good.

PEGASUS AIRLINES customer review :  18 May 2009 : by J Hollick

Customer Rating : 5/5

Stansted to Ercan via Istanbul. Flight excellent and crew pleasant and helpful, speaking good English. All flights on time and comfortable 737-800 but paid for extra leg room. Had a hot meal and it was good and not expensive. Quite a good range of duty free items onboard although not many catalogues for everyone to view. Return flight was just as good and would fly Pegasus again.

Pegasus Airlines - by Thomas Owen
1 May 2009  Customer Trip Rating :

Stansted to Ercan. Flight on the way was ok. Stansted to Istanbul crew were not that friendly although they spoke good English. They didn't want to serve hot food as they said it was a short flight (3hours approx). Drinks service twice on the flight and if you asked for more they got it for you. Istanbul to Ercan was great. Crew changed and the new crew were very friendly and could do anymore to help. Return flight excellent. Crew helpful and friendly and more than happy for me to practice my Turkish language skills! B737-800 a bit cramped but seats were comfortable.

Pegasus Airlines - by I Becirevic
6 March 2008  Customer Trip Rating :

Istanbul to Ercan, affordable and punctual. Flight left from the new Sabiha Gokcen airport on the Asian side of the city, which is a gorgeous facility, and seemed to be less of a zoo than Ataturk Airport. The seats B737-400 were comfortable, with acceptable seat pitch. Pegasus was an absolute steal at about 35 Euro each way. I would not hesitate to fly them again.

Pegasus Airlines - by A Finch
9 November 2007  Customer Trip Rating :

Flew twice this year with Pegasus, to/from Ercan. Modern 737-800 with good seat pitch. Short check-ins at Stansted. food average but always the same. Staff pleasant.

Pegasus Airlines - by Austin Hardman
5 October 2007  Customer Trip Rating : n/a

Travelled with Pegasus for first time this year Edinburgh to Dalaman on 27th August. Plenty of legroom, food not brilliant but what charter airline food is? Cabin crew very friendly, spoke good English and were pretty efficient on both legs of the journey. Is the lack of in flight entertainment such a big deal. Arm yourself with a couple of mags, a book and an MP3 player. If you have kids maybe take along a portable DVD? Would have no qualms flying with them again. Also used Onur Air two years ago which is another Turkish carrier. They were pretty good too.

Pegasus Airlines - by Patrick Carson
6 July 2007

Doncaster-Dalaman. The worst airline I have ever experienced. Cabin crew spoke limited English, not friendly/helpful and yawned constantly through their duties. Inflight meals were poor and drinks limited to regular Coca Cola or water. Aircraft relatively clean. No entertainment during a 4 hour+ flight. Shame on UK travel operators who use this low quality budget airline and anyone who enjoys the meals on their flights obviously got it free (instead of paying like everybody else) or are completely insane

Pegasus Airlines - by Peter Gammage
26 January 2006

Have flown from Norwich with Pegasus many times, the flight has always been on time apart from once when it rained so hard in Norwich we couldn't refuel and had to land in Germany. Food is usually Turkish and although different has always been tasty if basic - it's free isn't it? No inflight entertainment for the kids, but it isn't exactly long haul and time goes very quickly anyway. Have no complaints about cabin crew, they have always been happy smiley people.

Pegasus Airlines - by Stephanie Potts
17 October 2005

Norwich to Dalaman return. Aircraft very clean on both journeys and food quite good. No delays, cabin crew spoke good English and were efficient.

Pegasus Airlines - by W Lennox
2 October 2005

Flew from Glasgow to Bodrum on 12/9 plane looked in good shape, flight was reasonable in time, staff well dressed and presented, but lack of english and manners made this flight a bad one. On both return and outwards alternations to flight being diverted to Manchester airport, at the last minute to the schedule, beware the food is not recommened,.

Pegasus Airlines - by Ryan McGowan
31 August 2005

Edinburgh to Dalaman. Airline the worst I have flown. Although the airline is only 5 years old, all the planes are dated. Food was disgusting and its was the same on the return. No in flight entertainment and with young kids this was a struggle to keep them occupied.

Pegasus Airlines - by Helen O'Sullivan
19 August 2005

Just returned from Bodrum into Cardiff. Good flight times. Meals were included as were free soft drinks- very good for flight only! Plane looking a bit shabby but no concerns during the flight. We were given extra leg room without even asking! Would fly with them again.

Pegasus Airlines - by Kay Auld
10 August 2005

Gatwick to Dalaman, very basic plane, not enough meals to go around and only one toilet working. Check in staff were very good and was able to get extra leg room which helped me through the flight as I did not feel so closed in. The staff were not really helpful as thier English was limited and we could'nt understand what they were saying. Coming home we were waiting to check in, when a young couple walked past the queue to the front desk - next thing we saw that they were being checked in. When I asked them why they got preferential treatment, they told me it was because they were Turkish and they had a big family and lots of friends - needless to say it did not go down well. When we got to the desk, we were aout the tenth to check in. I asked for extra leg room only to be told it had all gone. If Pegasus policy is to give preferential treatment to thier own people I am afraid people will choose to fly with an airline that is not so biassed.

Pegasus Airlines - by Marilyn Huxtable
21 July 2005

Bristol to Antalya - have flown twice with them and must say - excellent. Wish we could still use them , but available from Bristol any longer. Flight home times were very good not hanging around all day in resort waiting for the bus to pick you up. Food was OK too. Staff very pleasant - could not fault anything

Pegasus Airlines - by Victoria Cromar
10 July 2005

Newcastle to Turkey in June and I have to say it was a very good flight. Staff very nice and the free soft drinks was a lovely touch. Shame there was no movies though. But good all the same. 

Pegasus Airlines - by Peter Waddington

2 July 2005

We had a fantastic flight from Dublin to Bodrum. We were greeted by the pilot as we boarded the plane, food and service was fantastic, plenty of leg room. We will definitely use Pegasus again.

Pegasus Airlines - by Mike Rafalczyk

29 March 2005

I´ve just returned from turkey with Pegasus rline. We had two different 737-800 experiences. I agree with all of you concerning space and meal, but both planes were in a lousy shape. Very dirty lavatories, shabby seats/covers and everything else was dirty or/and out of order. I.E. the cabin monitors: the 2nd plane hade some and I was looking forward for at least some kind of entertainment during 3 hours flight for my kids. Nothing, no movie, no music, no flight information. The cabin crew was friendly, but didn´t work together too well. They just forgot to give some passengers their meals, for example. One thing I´d like to add: for the supervision of airline safety is strictly ruled and I felt safe. Everything else is just a matter of comfort and origins in the price.

Pegasus Airlines - by S Powell

13 December 2004

We flew Pegasus Airlines, Luton to Antalya, Turkey earlier this year. Excellent all round. Good leg room. Clean. Food above average! Nice to get free soft drinks. Staff friendly. Didn't mind the fact that there was no in flight entertainment. Check in good. Flights on time.

Pegasus Airlines - by Anne Vernon

30 September 2004

What a pleasant surprise. No delays, good inflight meal, excellent service and a clean aircraft. I would certainly fly with Pegasus in the future and would even consider flight only.

Pegasus Airlines - by Carolyn Young

17 September 2004

Flew to Dalaman from Bristol on 30/8/04 and returned on 13/9/04. One of the nicest in-flight meals we've had in a long time, and how many charter airlines provide free soft drinks? No struggling to squint at in-flight movies (there weren't any!) and the flights passed quickly. The crew were friendly. No they weren't fluent in English - it is a Turkish airline after all and we wouldn't hesitate to fly with them again.

Pegasus Airlines - by Ken Gutman

8 September 2004

East Midlands to Bodrum August 2004.Although the plane looked well used there was plenty of leg room. The food was good and the service was also good. The only minor issue was some of the staff had difficulty with their English. However, a very nice flight and I would not hesitate to fly with Pegasus again.

Pegasus Airlines - by Henk Ranselaar

24 May 2004

AMS-AYT on May 14th 2004. Food was adequate, but cabin crew was rather stressy. Communication did not run smoothly since the English language was not widely known among them. So we changed to German, which meant an improvement. Missed inflight information as to our whereabouts, speed, outside temperature etc during the flight. Suppose that was due to the age of the plane.

Pegasus Airlines - by T Ladislas

5 May 2004

Though I agree that service and food is excellent on Pegasus, I have to share my sad experience on my last flight. In March 2004, I bought on board a few presents for my family (alcohol, cigarettes, cosmetics) using my credit card. To my surprise, I was not only charged for these purchases (about 50 euros) but also curiously a month later for 25 and 24 euros. My advice would therefore be to not use your credit card on board if you wish to avoid the same fraud.

Pegasus Airlines - by Siegfried Bauer

1 April 2004

Berlin-Antalya and Antalya-Berlin. Adequate food, enough leg room, very friendly staff and good service. Clean lavatories. Bad acoustical quality of the loudspeaker announcements.

Pegasus Airlines - by Gill Cole

28 January 2004

Excellent - would fly to Turkey with them every time if possible. Good food, service and adequate seats compensate for lack of video.

Pegasus Airlines - by D Turphin

8 January 2004

Best charter airline I have flown around Europe. The cabin crew did nice job.

Pegasus Airlines - by John Frewen-Lord

28 July 2003

Pegasus Airlines to Dalaman, Turkey, from Humberside and return. Outbound trip left 10 mins early, flight was on a well used 737-800. We asked for and got row 15 - exit row, lots of leg room. No special instructions from the crew on operating the emergency door. Food quite good, flight attendants courteous and reasonably friendly. Return trip similar - left 10 mins early, again got row 15, although check-in clerk at Dalaman never even acknowledged our request - we had to check our boarding cards for confirmation! Again, no instructions from crew on operating emergency doors, and a bit casual on safety in general - no announcements about keeping seatbelts fastened until plane has stopped, etc. Food not as good as outbound, and flight attendants slightly less friendly, but hard working on this 4 hour flight. No entertainment either way. 737-800 on the return trip noisy and with a constant low frequency vibration. All in all, pretty good for a UK charter flight, and far better than I was expecting.