Pegasus Airlines Passenger Reviews and Pegasus Airlines Customer Trip Reports

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PEGASUS AIRLINES customer review :  23 August 2010 by Michael Davies   (UK)

Istanbul Gocken to Bodrum. Flight cost £45 return each. Great value. Cabin crew efficient and friendly. New B737-800, nice leather seats and safety video. Inflight service efficient. Prices what you would expect. A fellow Turkish traveller says their domestic network is fantastic compared their international service.

PEGASUS AIRLINES customer review :  23 August 2010 by J Emmins   (UK)

LGW to Dalaman - a week before we are due to travel we have flights cancelled, booked onto another one but when we get to Gatwick it is chaos as the flight we had been booked onto does not even exist - after a long delay we finally get on a flight which does not match any paperwork we had previously been given, nor even the boarding cards? On the day we were due to fly back we checked online to see if anything was happening and the flight does not exist! After a dash to Dalaman Airport, we established that we had been put on a flight on the night to Istanbul and the following evening to Stansted. Then we had to pay for a taxi to get us to home. After much discussion with the manager of Pegasus at Dalaman Airport we were put onto the Gatwick flight but had to be back at the airport in 30 mins with no guarantee - rude staff.

PEGASUS AIRLINES customer review :  13 August 2010 by T O'Leary   (UK)

I was called last night and told my flight on the return was cancelled and I had to fly 10 hours earlier which meant changing my plans - also losing the night before as we had to leave at a ridiculous hour to catch this flight. We have been calling them and getting one different story after another about this flight change and it all sounds like a big lie. When I asked for a manager I was told "NO" . I was also told "this is your problem". Never again, don't waste your time!

PEGASUS AIRLINES customer review :  12 August 2010 by Cathy Guenier   (UK)

I can honestly say that Pegasus is the worst airline I have ever flown with. We were phoned 3 days prior to our departure to be informed that our flight was canceled, we had been transferred to an alternative flight 12 hours earlier with no alternatives offered. After waiting for 1.5 hours for check in, we were then flown from Gatwick to Manchester prior to going onto Dalaman - flight took a total of 9 hrs, it should have taken 4hrs. The plane was clean, but had poor service, staff spoke little English and we were poorly informed of times etc. Upon our return the same thing happened - but worse, we were offered a flight via Istanbul to Stansted, we needed to get to Gatwick! We declined this flight and were offered a very poor refund for which we are still waiting.

PEGASUS AIRLINES customer review :  12 August 2010 by O Vuigner   (Switzerland)

SAW-Malatya, Trabzon-SAW with connection to Milan Bergamo. Quite friendly onboard staff with mostly decent English, new planes (737-800) on SAW-MLX and SAW-BGY (on TZX it was an older 737-500). Security measures seemed to be followed. Onboard catering is good value for money.

PEGASUS AIRLINES customer review :  17 July 2010 by G Miosch   (Cyprus)

I've used Pegasus several times on Europe to Turkey and Turkey to Cyprus routes. The airline is a low-cost carrier and that does show in the quality. Staff speak little to no English (or any other language than Turkish for that matter) and subsequently most announcements are in Turkish only. Recently the security advisory video has been changed to be conveyed by a 5 year old Turkish boy putting on fake English accent for comic effect. Unfortunately the hybrid Turkish/English is so bad that one can hardly understand what he is saying - I don't even what to image what it's like for non-native English speakers. Okay given - most frequent fliers already know how to open a seat belt and where the life jackets are - but the attitude towards safety this shows does give you cause to worry. The planes were generally in okay shape and the food/beverage prices are a bit on the expensive side but not outrageous.

PEGASUS AIRLINES customer review :  29 June 2010 by R Symons   (UK)

There were 24 passengers originally flying Bodrum to Stansted direct, a few days before we were due to fly out we were informed that the flight was cancelled. A refund was offered or the alternative of a flight via Istanbul (which we took at such short notice). The flight from Bodrum to Istanbul eventually took off 5 hours late and so the connecting flight was missed. Pegasus staff in Bodrum could not speak any English and it was left to the airport manager to sort out the confusion. Missed the connecting flight and if it had not been for one of the party who could speak Turkish I think the bad treatment we received would have been even worse. Compensation was promised but none has been forthcoming, any attempt to chase it up results in phones being hung up halfway through a conversation or to an email address to which there is no reply.

PEGASUS AIRLINES customer review :  29 April 2010 by Kevin Penfold   (UK)

Stansted to Ercan via Istanbul. Cabin Crew tried overcharging for drinks linking pound for euro, they were still overpriced regardless! £2.50 for a can of coca cola! Staff didnt really have a clue, nil or very little english spoken. Crew change at Istanbul, no better so miserable. Return flight, ten days late due to volcano, 24th April, crew most helpful, flight deck announcements, one would have thought it was a different airline! Bad one day, good the next! I would compare them more in line with Ryanair, than Easyjet. I give them a 2 star rating. Nice flight safety videos though, with child actors putting the safety instructions across very well.

PEGASUS AIRLINES customer review :  28 April 2010 by T Bekker-Nielsen   (Denmark)

Copenhagen-Istanbul (SAW) and Istanbul-Samsun. The plane arrived late in Copenhagen and departed late. The aircraft was old and not well maintained; at the forward end of the cabin, the plastic covering over the emergency lighting strip had come off, exposing wires and soldered joints. The cabin crew were friendly but stressed and inexperienced - they seemed at a loss where to stow their paperwork and other paraphernalia. On other flights cabin crew check that chair backs and window shades are up for landing, but here they didn't. During approach, the crew were not all properly strapped in, one was even moving about the cabin just before landing. Another had a pile of loose papers at her feet. The general impression was a rather casual attitude to safety and flight regulations. The onward connection to Samsun was a complete contrast. New plane, competent cabin staff, all regulations observed.

PEGASUS AIRLINES customer review :  19 February 2010 by F Menzer   (Switzerland)

ZRH-SAW-IKA and return. First two flights delayed by about one hour (waiting for connecting flights at SAW), flights back on time. Check-through baggage possible both ways (but worked only on the flight there, not on the flight back because ground staff at IKA didn't bother to read on the ticket what our final destination was). Overall very good service for a low-cost airline. Their safety instructions video is cute (played by children) and gets the attention of all passengers. Would definitely fly them again.

PEGASUS AIRLINES customer review :  25 January 2010 by Catherine Mitchell

Customer Rating : 4/5

Superior customer services. Easy access to the airport. Excellent services from the ground personnel and air crew. Easy check-in. On time departure and arrival. Pleasant flight. Fast delivery and handle with care of the luggages - and unbeatable prices.

PEGASUS AIRLINES customer review :  8 January 2010 by Yassen Tounev

Customer Rating : 4/5

Sofia-Bodrum/Milas return. New B-737-800, enough leg room, clean and neat. Very friendly cabin crew, speaking good English. No onboard meal included, inflight cafe prices- EUR 4 for a small sandwich (doesn't worth the price) soft drinks at EUR 2.50, coffee at EUR 2.00, anyway, no matter, the flight from SOF to BJV is just 1 hour.

PEGASUS AIRLINES customer review :  31 August 2009 by V Barr

Customer Rating : 2/5

Dalaman to Gatwick. Very interesting experience at Dalaman regarding excess baggage. It appeared that every family in front of us in the check in queue was required to pay excess baggage, including a lady who said that she had not purchased one single item in Turkey! We were 10kg over (there were four of us in the party) and were required to pay £70 (£7 per kilo). Yet strangely enough at Gatwick each of our suitcases were under the allowance - so there should have been enough "space" for the boxes of turkish delight that weighed so much! To crown it all, when my case finally appeared on the carousel at Gatwick it was prised open at the corner.

PEGASUS AIRLINES customer review :  31 August 2009 by P Beszant

Customer Rating : 5/5

Stansted to Ercan via Istanbul return, with prebooked seats in emergency exit rows 15 & 16, seats a & b. Check in smooth at each end, both flights good, planes not new but clean and more or less on time. These flights do not have IFE, but it wasn't a problem at all. Outwards FAs good but dead pan faced unless you made eye contact and then they smiled, return FAs helpful and friendly. We knew that food & drinks were not included within ticket price. Outward we chose normal airline meals with wine @ 10.99 euros each, return we decided on large rolls @ 4 or 5 euros plus soup @ 2 euros - all food good.

PEGASUS AIRLINES customer review :  18 May 2009 : by J Hollick

Customer Rating : 5/5

Stansted to Ercan via Istanbul. Flight excellent and crew pleasant and helpful, speaking good English. All flights on time and comfortable 737-800 but paid for extra leg room. Had a hot meal and it was good and not expensive. Quite a good range of duty free items onboard although not many catalogues for everyone to view. Return flight was just as good and would fly Pegasus again.