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Pegasus Airlines Passenger Reviews and Pegasus Airlines Customer Trip Reports



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Pegasus Airlines Customer review :  18 December 2012 by S Ran    (Israel)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had a flight between London Stansted and Tel Aviv with a stop at Sabiha Gokcen airport in Istanbul. The flights were great and on time! The only disadvantage is that meals cost money, but it's not that bad. There is a lot of leg room and the staff friendly. I will definitely fly them again!



Pegasus Airlines Customer review :  12 December 2012 by Tim Hall    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just done London Stansted-Ercan via Istanbul. Flights on time both ways. Seemingly new Boeing 737-800 aircraft with the new sky interiors very impressive. Same as any other loco carrier, not much in the way of comfort. Echo previous comments, prices of inflight drinks/meals expensive. 3 euros for coffee/soup. 7 50 for spirit mixer, 6 euro for wine/beer, crazy prices. If price was right, would use them again!



Pegasus Airlines Customer review :  5 December 2012 by A Matskevich    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I bought a round trip ticket Tbilisi - Mestia in the Republic of Georgia. The plane was scheduled to leave at 11 am but was supposedly delayed. I say supposedly because no one bothered to inform us. At around 1 pm, one of the passengers went to the ticket office to remind them that after a two-hour delay you must provide a lunch for stranded passengers. The manager angrily replied "OK, we will bring you water", but never did. The plane left at 4 pm. Two days later we were supposed to fly back at 4 pm. At 1 pm we were informed that the flight was cancelled and told to come to the airport to pick up the money. How do we get to Tbilisi from this very remote town high in the mountains with no other transportation except a private car that we didn't have?



Pegasus Airlines Customer review :  27 November 2012 by Steve Connolly    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew to N Cyprus. Initially a little weary, as had never heard of Pegasus. Pleasantly surprised, new aircraft, cabin crew friendly and helpful. The only downside was inflight meals and drinks - one can of coke, 16ml bottle of wine, and sandwich - not much change from 20. Get your drinks and sandwiches in departure lounge. All in all though a pleasant experience and would fly Pegasus again.



Pegasus Airlines Customer review :  9 November 2012 by Kaminsky Rafal    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew ORY-SAW-BEY in November 2012. I was a little nervous about flying with Pegasus after reading all the negative comments here, but booked with them because they were cheaper than their nearest competitor. Boarding for my first flight started late but somehow they managed to leave Orly on time. I paid 22 euros extra to upgrade to a first row seat and was very pleased to find out this was a next generation 737-800 with LCD TV screens displaying the flight map, etc. Flight attendants polite and efficient. The plane looked brand new and clean. Didn't sample the food, but prices were reasonable with a wide selection. Same goes for my second flight to Beirut. Left late but arrived bang on time. Really enjoyed flying with Pegasus, and since 20kg hold luggage was included in the price, it was exactly like flying a normal airline. Would fly again!



Pegasus Airlines Customer review :  7 November 2012 by G Tronich    (Germany)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Before flight no information that no drink and meal will be served. Flight from Stuttgart to Istanbul: Inflight no German speaking steward. On time. On return flight, airplane was not clean, found some food on my table. This time a German speaking steward onboard and flight on time.



Pegasus Airlines Customer review :  16 October 2012 by L Boris    (Denmark)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AYT to CPH via SAW. I flew with PGS 3 times over the last year and not once did things really go well. Once the flight out of HAM was delayed by 8 hours (no drinks or food - in fact no one to complain to as the airline does not have an office there). Once the plane broke down en route from AYT to HAM - after a bit of circling we were diverted to SAW. This time we were late as usual - technical problems at AYT. What really upset me was the airport staff at their counters - rude, arrogant and unhelpful. Planes are new, prices slightly lower than TK.



Pegasus Airlines Customer review :  3 October 2012 by Ali Celikcekic    (Turkey)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Istanbul (Sabiha Gokcen Airport) to Ankara (Esenboga Airport) on 30 Sep 2012. A brand new 737-800 with Boeing Sky Interior, large windows, bigger LED TVs. Cabin was so clean. Seats were comfortable enough (I mean, for a low-cost airline). The flight was ok. Prices are acceptable on the board. The fare was very cheap compared to Turkish Airlines. I recommend if you have a domestic flight from Istanbul Sabiha Gokcen Airport.



Pegasus Airlines Customer review :  2 October 2012 by Ali Celikcekic    (Turkey)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Ankara (Esenboga Airport) to Istanbul (Sabiha Gokcen Airport) on 28 Sep 2012. An old 737-400. Cabin was clean. Seats were ok for a low-cost airline. Prices are acceptable onboard. The fare was also very cheap. 20 minute delay was ok.



Pegasus Airlines Customer review :  29 September 2012 by M Toushishvili    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORY-TBS-ORY via Istanbul. Pegasus is low cost and it is very good value for money. You have 20kg of luggage free, the seat is allocated at check-in desk and the food is for purchase. Planes were new Boeing 737-800 next generation with nice sky interior, food was very good (cost is modest) and staff very helpful. Seats are narrow. The service of Lufthansa, Turkish and British Airways is much better but the cost offered by Pegasus is attractive. I would recommend this airline for flights to Tbilisi since the company has much better service in comparison with LOT Polish, Czech airlines or Ukraine International. I would encourage Pegasus to introduce the online check-in.



Pegasus Airlines Customer review :  29 August 2012 by John Krzyzanowski    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

For a budget airline it is fine. Flew Istanbul airport to Ankara and return, on time flights, short flight times and good value for money, 30 return includes 15kg case.



Pegasus Airlines Customer review :  20 July 2012 by John Pidoux    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On checking in at Ercan we found that our reserved seats had been allocated to other passengers. The ground staff then changed their story and told us the seats were only reserved to Istanbul. This was obvious nonsense as we had through tickets to Stansted. I have written twice to Pegasus to demand an explanation, and even perhaps a refund of our 34. The first time I received no reply, the second time elicited a response that they were dealing with the matter. This was more than 3 weeks ago, since when I have heard nothing. They should realise they do not have a monopoly on the Stansted-Ercan route.



Pegasus Airlines Customer review :  5 July 2012 by R Mitchell    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Persuaded to travel Pegasus Airlines to Ercan, North Cyprus. There was to be a 40 minute stopover at Istanbul which turned out to be 2 1/4 hours. We paid extra for our seats as my wife is disabled and requires an aisle seat and pre-board, pre-board apparently means half way through normal boarding! When we eventually got on board we found a Turkish man sitting in my wife's seat and he would not move, when my wife said to the flight attendant that he could stay there if he paid her the 30 she had paid for the seat he practically ran to another seat. All the luggage on the plane was offloaded at Istanbul, it was then supposedly sorted into two groups, one group for those leaving the plane and one for those passengers flying on to Ercan and then the additional luggage of the passengers joining the plane at Istanbul for Ercan. All very well in theory but I am reliably informed that luggage very often goes astray. Coming home was even worse, no representative at Ercan, 1 1/2 Hours queuing at check in, no seats for waiting, no disabled assistance. Never again will we fly Pegasus or go through Ercan. Larnaca with a 45 min transfer is for us, flying with Atlas, Monarch, Thomas Cook or any airline other than Pegasus.



Pegasus Airlines Customer review :  4 July 2012 by C Sutherland    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Dalaman to Aberdeen. Check in took over two hours which was ridiculous. One of our travelling party was aged 91 and was left with 10 minutes to get from check in desks to plane as a result. Tried to say we were late checking in despite being in queue as check-in process started. Did however arrange for wheelchair after some confusion to assist. Pilot then made very last minute decision to abort landing at Aberdeen due to poor visibility. Fair enough to protect passengers but why did every other plane land just before and after ours? Landed in Glasgow and left on plane for over an hour with baggage first being removed from plane and then put back on while we were told they were contacting Istanbul for a weather forecast to see if we could fly back to Aberdeen. Woman with young child on plane asked for water for the child and was told they would see what they could do but a cost would be involved.



Pegasus Airlines Customer review :  13 June 2012 by M Perkins    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fantastic video with kids taking the place of adults running through the normal safety info. Ercan-Stansted flight was on time. Food fine, seating fine. Great for a budget airline with friendly staff. Allows 2 bags rather than the usual 1 bag only policy.



Pegasus Airlines Customer review :  11 June 2012 by K Barden    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Difficult to communicate effectively with the booking agent in the UK. However, we flew from Sabhia to Dalaman. Everything was incredibly smooth, it is a short flight so cost was not an issue onboard. The aircraft was very new, the crew were pleasant. We all felt highly impressed from the moment of check-in to disembarking.





 


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