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PAL Express Passenger Reviews and PAL Express Customer Trip Reports

 

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PAL Express
7 out of 10  7 out of 10
6 reviews



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PAL Express Customer review :  3 June 2014 by John Mower    (Philippines)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown several times this year on the Bacolod - Manila route, most recently in the last week of May. Delays are dreadful, as they seem to be on other PAL Express routes. Some of the delays are due to congestion at Manila Airport, but most are not. What makes a frustrating situation worse is the complete inability to keep passengers (and those waiting to collect them) informed. Check the airport information screens and they will likely say the departure time was two hours ago; check the internet and there is no indication of any delay. Absolute rubbish. Once the plane takes off then the seating and service are fine for a budget airline.



PAL Express Customer review :  9 January 2014 by J Metillo    (Philippines)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was my first international flight (MNL-DXB) and it was nothing but disappointment. To start with the flight was delayed 2 hours as there was no aircraft. The check-in process was a mess. When I boarded the aircraft there was no in-flight entertainment system (you could rent an iPad for $15) so all you could do during the entire flight is sleep, eat, sleep. The cabin crews were not so friendly and don't have the sense of urgency. Aside from the airline being delayed, food serving was also delayed and when it was our turn to be served there were no food choices anymore! I would never fly PAL Express again!



PAL Express Customer review :  25 December 2013 by S McSorley    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MNL - Bacolod. - MNL. Outbound trip OK. No real issues apart from PAL Express web site stating all PAL Express flights leave from NAIA terminal 3 when in fact this one leaves from Terminal 2. Plane OK and cabin service pretty much what you would expect from a low cost airline. Return journey absolutely dreadful. Arrived Bacolod in plenty of time and checked in. No mention at check in of any delays. Passed through to airside where indicators showed the 19.15 flight now scheduled at 20.25 No explanation offered and no staff visible to ask. Around 20.00 finally an announcement that the aircraft would arrive at 20.30 and depart at 21.00. No apology or explanation offered. Eventually boarded after 21.00 and took off around 22.00. Attempted to ask gate staff why the delay and received the meaningless response 'false alarm at Manila'. After 3 hours in an airport with no food outlets, cabin service amounted to a dry biscuit and some water. On arrival at Manila, all the usual arrival announcements were made and only as an afterthought was an apology made for the late arrival but again no explanation given. We then parked at a remote stand. Not an issue except that no steps could be found for about 20 minutes. De planing then seemed to take an age. The reason for this became apparent as we reached the top of the stairs. A flight with about 120 people on board was being serviced by a single bus with capacity for around 30 at a time. Result, nearly an hour from landing to reach the terminal. All in all, as a 'national carrier' PAL bring shame on their nation.



PAL Express Customer review :  20 December 2013 by A Paul    (UAE)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The Manila - Dubai flight was unceremoniously switched to Manila - Abu Dhabi at the point of passenger Check-in on December 19th 2013. You have to swallow their attitude of: "We're sorry, our flight to Dubai is not operational today, we will be re-routing you to Abu Dhabi" and get you to Dubai in a Shuttle Bus. Drop off point not known. Sorry".



PAL Express review : 1 June 2009 : by A Mariner

Customer Rating :  3/5

3 Star Rating

Manila-Calbayog return. My local travel agent (NZ) said she couldn't book domestic flights to Calbayog so I went online and did it myself via the PAL express website. I found it easy to use and the fares were quite cheap. As expected we had delays in both directions. Going to Calbayog there was a 3hr delay, but the ground staff gave us a free meal. On the return trip we had about a two hour delay. The aircraft was still newish, quite comfortable and roomy. Flight time was about 1.5hrs and being a budget airline there were no free snacks or drinks. The only thing to be aware of is the checkin baggage allowance. It is only 10kg per person. excess weight was charged at P112 per kilo. Hand carry allowance is 7kg. I would fly PAL express again.



PAL Express review : 29 September 2008 : by Robert Chua

Customer Rating :  4/5

4 Star Rating

PAL Express is Philippine Airlines low-cost brand and operates a turbo-prop fleet of Q300 and Q400s. It normally operates the feeder routes, secondary and tertiary airports. I took the MNL-Boracay flight, which took only 40 minutes. Service was good. Cabin was spacious. Legroom was even better than the parent airline's. However, no drinks or food are served on all flights. Service is very average, but the tickets are cheap. They also operate separately from PAL. Flights originate from NAIA Terminal 3, which at this time is just too lifeless.



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