Philippine Airlines Customer Reviews and Philippine Airlines Trip Reports   an official 3-Star Airline       Add your Philippine Airlines customer review   Philippine Airlines detailed 3-Star ranking   Airline Reviews : A-Z Index   Customer Review scoring : Philippine Airlines   5.8 out of 10 169 reviews

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Philippine Airlines customer review :  15 May 2012 by M Binas   (Saudi Arabia)

Travelled PR several times already both on International and Domestic routes and on both J and Y class. Impressed that no flight was delayed. Their new safety video catches one's attention. Food is not the best but not the worst one either. PAL may be a bit expensive compare to other local airlines but you get what you paid for.

Philippine Airlines customer review :  11 May 2012 by Raenard Llano   (Philippines)

Cotabato (RPMC) to Manila (RPLL). I was not impressed nor disappointed. Flight delayed 45 minutes. The service was fine. The cabin crew were very professional, very informative displays, however their inflight snack was a let down. Aircraft was an Airbus A319. Although there was enough leg room, the space is still so limited that you cannot go to the washroom without disturbing other passengers. My return flight to Cotabato was a little bit better. Delayed only 20 minutes, the plane was Airbus A320, the snack was a little better considering they served coffee that day, and the cabin crew professional as always. However, the cabin was too hot.

Philippine Airlines customer review :  10 May 2012 by E Cabilis   (Philippines)

MNL-PEK-MNL on an airbus 320. New, clean with good legroom even in economy. No personal AVOD, only overhead screens but a good movie selection. Both flights on time and inflight catering was good with ice cream served. Flight attendants very professional.

Philippine Airlines customer review :  8 May 2012 by Paul Wells   (Australia)

Hostesses were great, the plane was clean and the food average. The entertainment was below standard, on the flight from Melbourne to Manila I could only see a screen 8 rows in front of me in the next section. They need to lift their game to get more westerners to fly with them. If you want the whole package fly Singapore or New Zealand.

Philippine Airlines customer review :  8 May 2012 by Matt Buck   (Thailand)

BKK-MNL-KLO return, O/N in Manila on outbound trip. First leg non-refurbished 747-400, A319 on flights to and from KLO and A330 return to BKK. All flights were delayed, IFE was on overhead monitors and bulkhead screen. Seat comfort was okay, service was professional. Vegetarian Meal was tasty and drinks, snacks and ice cream were served. Some passengers weren't given their meal preference as it had run out and were given what was left. Overall experience was not bad, but not great either. I flew PAL for the scheduling and destinations and would fly with them again based on price and routing.

Philippine Airlines customer review :  25 April 2012 by D Perez   (Japan)

Cancelled flight from Cebu to Narita and didn't tell the passengers until after 8 hours waiting in the terminal. Never offered any compensation. Plane left the following day like nothing happened and everything was normal. A truly non-caring airline towards customers.

Philippine Airlines customer review :  24 April 2012 by D Bendavid   (Philippines)

MNL-CEB-MNL. No problems with check-in and security in Manila. NAIA Terminal 2 was a bit spartan but much nicer compared to the dreaded old NAIA 1. Boarding this non-AVOD A330 (filthy inside and out) and departing 30 minutes behind schedule. No blankets or pillows offered. No service except for some peanuts/crackers and coffee/tea/water. Safety video not played and a live, manual demo was done. Overhead screens not functioning, not even the airshow. Inflight magazine missing from all Economy Class seats. Seats fairly comfortable, legroom much better than Cebu Pacific but lesser than Korean Air. Carpets and footrest are filthy. Cebu airport is in a bad state, though check-in was not a hassle. Return flight on A330, equipment change from a 747. Same complaints concerning the overhead bins and food/drinks however, this time overhead screens were functioning but only airshow was shown and a live safety demo was done in lieu of airing a safety video. In short, mediocre (but not poor) experience.

Philippine Airlines customer review :  22 April 2012 by S Fletcher   (UK)

Generally good service and comfortable flight, purchased ticket on Philippine Airlines where the website stated it included a meal. This was a small packet of peanuts and soft drink! This does not represent good value when compared to the other budget airlines operating in the Philippines. Flights are often delayed, cancelled or simply amalgamated with flights of their sister airline Phil Air Express.

Philippine Airlines customer review :  5 April 2012 by Cyril Asuncion   (Switzerland)

SGD-MNL. Check-in was fast and the ground crew were friendly. The plane took of with a 10 min delay. The food was really good and were provided with blankets for the night flight.

Philippine Airlines customer review :  4 April 2012 by Samuel Samson   (USA)

LAX-MNL-CEB-MNL-LAX. Flight to MAN from LAX was very uneventful, food was passable, refurbished 747-400. Comfortable seats, good, friendly service. MAN-CEB on a refurbished 747-400, good service again, although they do not let you use your cell phone while waiting for pushback. Return trip from CEB-MAN used the new 777, it was spacious, seats were comfortable and aircraft was clean. MNL-LAX, plane delayed 30 mins in MAN, 747 was not refurbished, stuffing coming out of seats, plane had to divert to Sapporo, Japan to fix ventilation system, but the staff were friendly in helping us with the problem.

Philippine Airlines customer review :  3 April 2012 by A Galacgac   (Philippines)

Departing for Narita on B777. Smooth check-in. Nice plane. Clean cabin but the seating scheme is awkward! Less choices of magazines. Nice food and attendants however music and movies need updating.

Philippine Airlines customer review :  28 February 2012 by John Philips   (Australia)

Aircraft interior was aged and in serious need of upgrade. Inflight entertainment system was old, screens were colourless and almost impossible to see. Inflight safety instruction via said screens could not be seen from where I was sitting. Cabin temperature was hot and humid, complaints to cabin staff were ignored. Food quality and service was very bad for an international carrier. Service is lax and uninterested.

Philippine Airlines customer review :  15 February 2012 by W Pollitt   (USA)

PVG-MNL. Nothing great, and nothing bad. Typical Philippine airline equipment problem, my foot rest had been broken for a while. Entertainment was by a large screen, and poor choices of entertainment. It seems it is the little things that dog this airline, in addition to the chaos of going to MNL airport.

Philippine Airlines customer review :  15 February 2012 by P Pup   (Australia)

Sydney to Manila, return flight Manila-Melbourne-Sydney. Plane delayed in Sydney due to a problem loading cargo. Aircraft on both trips A340, no personal screens but radio was great and entertainment on overhead screens decent. Plane comfortable and spacious compared to A330. Food was good. More than enough food on return trip. Cabin and lavatory very clean. Staff friendly. Inflight magazine interesting, plus exclusive terminal in Manila is convenient. Both flights were pleasant.

Philippine Airlines customer review :  13 February 2012 by Peter Tan   (Singapore)

SGP-MNL-LAX. All except one flight was delayed. Did not really like the A320. A bit to small and only had overhead screens. Boeing 747 was a lot better. Interior was new and had personal TV screens. Flight to LAX even took off 10 mins early. Overall, I think PAL should just refurbish their airbus A320's to the ones like the Boeing 747. Terminal 2 should also be expanded and renovated.

Philippine Airlines customer review :  28 January 2012 by Y Barnett   (Australia)

I flew to Manila and return to Australia on the 25 Jan. On my trip back to Australia, we left Manila at 9 am and arrived Sydney at 8 pm - we had one main meal all day and a snack before we landed Sydney. I paid $2000 for my return airfares to Manila, and I ended up hungry. I think we pay enough airfares to be served a decent amount of food. There was also a mix up with my seat, I checked in at 5 am, only to find somebody else sitting in my seat however in the end staff sorted it out.

Philippine Airlines customer review :  19 December 2011 by N Sutherland   (UK)

MNL-CGK-MNL. Terminal 2 check-in was fine though Jakarta was very slow. On time departures and arrivals on all flights. Food and drinks choices were okay. All in all okay flights, the price was nothing special.

Philippine Airlines customer review :  19 December 2011 by Mark Hurter   (Switzerland)

HKG-MNL, MNL-TAG and TAG-MNL. Chose B777-300ER service out of HKG. Seat width a bit limited due to layout but pitch is good. Seat pitch usual A320 layout on domestic flights which is tight in economy. IFE on 777 is good. Good choice for short flight. Overhead screens on domestic sectors. FA's the usual PAL staff. Some (very) friendly and some "only" professional. Could do with consistency on the friendly side. Flights during service provider transition period. But hot meal available on international leg. Choice and quality was good. Better than CX that only serve a bun. No internet check-in available. Overall value for money.

Philippine Airlines customer review :  13 December 2011 by H Setiawan   (USA)

SIN-MNL-LAX. SIN to MNL on A320 - 5 hours, no personal IFE (only drop-down overhead LCD TV), only breads and drinks were available, FA's were hiding for majority of the time. Seat was okay, nothing special about this flight. MNL to LAX: it was the old, un-refurbished 747-400. Ground staff were helpful, but the security check line took forever. Even though I had to wait for about 10 hrs in the airport, they only gave us two food vouchers. In the 744, no personal IFE, they only put the map on the big LCD projector, seat was okay, meal was not attractive but it was delicious, however they served it a bit late. FA was attentive, bathroom and cabin were not that clean but still okay. I chose Philippine Airlines because I got very cheap tickets ($ 700 for SIN-LAX return trip).

Philippine Airlines customer review :  8 December 2011 by Michael Moffett   (USA)

Called and reserved window seat and that also fully reclined. I got a window seat just infront of emergency exit. The seat did not recline. Flight was supposed to be non-stop but stopped in Hawaii for over 1 hour to off load and receive passengers. Checked my ticket and printed itinerary, it all said non-stop. Good thing for me I had no connecting flight I had to meet in limited time. On the return reserved window seat that reclined, however seems they changed the plane from a 747-400 to something that looked like it could only hop from island to island. I had 2 choices and chose the lesser of two evils that still required me to get out of my seat no less than 12 times to allow people to go to and from the rest room and visit friends. There was no stop at Hawaii on the return trip. Seats, not made for long haul and very uncomfortable after only 1 hour. Service was mediocre. Food was ok.

Philippine Airlines customer review :  25 November 2011 by R Silverio   (Philippines)

Manila to Jakarta on A320. Crew lack courtesy asking passenger to pass on meals to their seat mates. Crew would pass on blankets, headphones and even meal boxes on top of people's heads and sometimes a row away from the recipient. Food is awful and is not served in paper boxes. Coffee is now served in styrofoam which is environmentally unfriendly. PAL has downgraded its meal service. I think PAL should now be identified as a budget airline rather than a 3 star airline even if their fares are almost the same as other 5 star airlines.

Philippine Airlines customer review :  24 November 2011 by S Gonster   (USA)

LAS-MNL, MNL-HKG, HKG-LAS. Average trip, all but one flight arrived on time. Food is so-so. Flight from HKG- MNL loaded and ready 15 mins early, but due to ATC delays, left almost 1 hr late. Crew were informative and apologetic. Extra $50 for Economy Plus seat worth it on LAS-MNL segment. Transfer from HKG flight in Manila to LAS flight is a test of your patience, no direct gate to gate access. You go to the Transfer Desk, they take your passport and boarding pass, confirm they have located your luggage. Escort you upstairs to passport control, through a metal detector and patdown, then to the gate for a final passport inspection. Only then are you allowed to proceed to the boarding gate. All this for a same airline flight transfer. We were then an hour late leaving MNL. No seatback IVOD and screens were hard to see.

Philippine Airlines customer review :  17 October 2011 by A Miller   (USA)

Not a fan. Have now made 4 business class trips from LAX-MNL or SFO-MNL. B747s in Business Class are OK, but the Airbus is old and the business class seats uncomfortable and sub-standard. The food is horrible. Can't give it a good rating.

Philippine Airlines customer review :  16 September 2011 by R Sahana   (Indonesia)

CGK-MNL-FUK. The seat was old, the plane was dirty with water flowing from the lavatory. There's no pillow or blanket left for me, no explanation just they left me freezing. The food is okay, on my transit time at NAIA they gave passengers a coupon for breakfast but they don't give any information as to where we can use it. Shocked that there was no personal TV and the headset do not work well.

Philippine Airlines customer review :  13 September 2011 by E Milana   (Philippines)

MNL-CEB-MNL. From MNL check-in was quick and easy until we get to the waiting area of Terminal 2, which was packed with people early in the morning which was understandable considering it was peak season. We were delayed about 20-30 mins. On boarding the A330-300, the seat was fairly comfortable although I think the legroom was a little small. The cabin crew were alright, the cabin temperature good enough. On the return, check- in was quick and easy, delayed again for 30 mins. Before boarding one of PAL's newest B777-300ER, the cabin ambience was good and everything felt good, the seats were new and comfortable, legroom roomy, good IFE system this plane is more comfortable than the older A330. Cabin crew were nice and accommodating, the second flight was the real value for our money.

Philippine Airlines customer review :  1 September 2011 by M Enrile   (Australia)

MNL-SYD return. I was expecting a newer/refurbished plane, but unfortunately it was an old one. Food was acceptable, nothing special. Toilets were clean. Flights a few minutes delayed. What won me over, however, were the hospitable flight attendants. Smiling and courteous.