PHILIPPINE AIRLINES Customer Reviews and Passenger Trip Reports

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PHILIPPINE AIRLINES customer review :  9 February 2010 by Jacky Ng   (Sweden)

HKG-MNL-HKG 320/330 Check in at HKG and Manila went smoothly so was the boarding and Immigration. Onboard food was good and the service was better with the female crew then the male crew. All flights was on time and aircraft in good shape.

PHILIPPINE AIRLINES customer review :  26 January 2010 by Anthony Gob   (Philippines)

MNL-TPE-MNL in Economy class. Check-in at NAIA Terminal 2 a breeze. A320 new, food was served immediately and good enough for a 2-hour flight while inflight entertainment was average. Flight attendants hospitable. On the return leg, again check-in a breeze, the plane this time is quite old Airbus A320. Inflight entertainment needs to be updated.

PHILIPPINE AIRLINES customer review :  23 January 2010 by James Carter   (USA)

SFO-MNL. Business class was showing its age and lack comfort. Meals average with poor presentation. The crew were literally non existent and when present, did not smile.

PHILIPPINE AIRLINES customer review :  13 January 2010 by A Mendoza   (UK)

MNL-BKK return Business class. Tickets were not that cheap compared to TG, so I question the value of putting up with slow, clumsy service, old seats and bad food. MNL-BKK leg started well with pre take of drinks and hot towels. Food orders were taken and meals were served properly. Food quality was mediocre at best. BKK-MNL was disappointing. No pre take off drinks or towels. Food orders taken, but service was slow while they appeared rushed. Lots of spilling and plates falling on the floor. Food was inedible. For a little more money, TG would be a world of difference for the same route.

PHILIPPINE AIRLINES customer review :  12 January 2010 by R Namiki   (Japan)

KLO-MNL return flight was my worst experience. Flight attendants not friendly at all, not even smiling. Also, they let the passengers put the baggage in the overhead compartments even when the aircraft is taxing to the runway, they'll ask you to remove your seatbelt and stand-up to put that baggage. The announcements are simple and not detailed compared to the other local airlines. MNL-NRT by Philippine airlines and that was another a worst experience. My seat was broken and cannot be reclined.

PHILIPPINE AIRLINES customer review :  3 January 2010 by G Wyndham-Jones   (Kuwait)

MNL-ZAM return. Fairly new A320, well-maintained, tight seat pitch but adequate. Flights on time, with good information from flight deck. Cabin crew efficient: on domestic flights, only tea/coffee and nibbles are offered. Generally, a good in-flight experience. On the ground, check-in staff are strict on weight - expect to pay if you have in excess of 15kg hold baggage for domestic flights. Also, have local currency to pay the 200 peso departure tax at all airports. Overall, the flight experience compared very favourably with domestic and regional flying in UK and Europe.

PHILIPPINE AIRLINES customer review :  8 December 2009 : by Danny Hue   (Sweden)

BCD-MNL-BCD. A320 Plane was not the reffited one - AirAsia (a budget airline) have more comfortable seats and leg room. Crew nice and chatty to some passengers, but to the rest polite only. Majority of PAL crew need more training in following filipino hospitality. Some are robotic or rude, some also back-stab the airline to passengers. The only difference with Economy Light is that you get assigned the most back seats and no peanuts and skyflakes.

PHILIPPINE AIRLINES customer review :  7 December 2009 : by Streb Lovell   (Taiwan)

TPE-LAX via MNL in business. All flights on time, cabin clean, food good, and staff professional. Bathrooms kept clean. Only letdowns were the inflight entertainment system, and the lounge in Manila (it looks more like a dormitory lounge than what should be the airline's flagship lounge). Very good value for money.

PHILIPPINE AIRLINES customer review :  15 November 2009 : by Mark Hurter   (Switzerland)

MNL-Kalibo-MNL and MNL-HKG. Domestic service usual PAL service. Noticed that some ground staff and cabin crew members tend to be friendlier to Caucasian travellers than Pinoy people. Check- in quick and baggage delivery on both legs alright. MNL-HKG: PAL has cut on the meal as no longer any bread on the tray. Service efficient in the PAL manner. One thing PAL has to address is their ground staff. They make you feel they do you a favour by checking you in. Although travelling on two tickets (party of 3 people) as I only needed a one way ticket, we checked in together. She managed to sit us apart. We had to return to the check in counter to get seats assigned next to each other. All in all a 3 star airline that could be more if they would take more attention to details. An upgrade of NAIA2 facilities would do well as well, i.e. domestic terminal flights are allocated to check in counters in a way no one understands and they are written down on a paper printout. Noticed that number of FAs onboard international flights is very high, though one does not notice it service wise.

PHILIPPINE AIRLINES customer review :  15 November 2009 : by K Page   (China)

Philippines Airlines Business Class - there is space, which you'd expect but the cabin was horrible and in my return Manila-Honolulu flight I changed seats 4 times to find a seat that worked correctly or a TV screen that would hold itself up. The plane was very old, and to be honest a bit scary. I hope they maintain the engines better than they do the cabin. I fly business class on flights over 7 hours and this was the worst experience I have ever had. This airline is brutal with excess luggage - even 1Kg is charged (on this sector) US$150 -this is what they tried to charge me for my surfboard coming back from Honolulu. The confusing part for me is they didn't charge me to go over with it so I was shocked when they tried to charge me at Honolulu. I talked my way out of it and I could see the person had heard it all before as she tired of saying the same thing.

PHILIPPINE AIRLINES customer review :  13 October 2009 : by A Jalandoni   (USA)

LAX-MNL/MNL-LAX. Philippine Airlines new Business Class product which I was quite pleased with. The cabin was clean, modern and fully staffed. They have the new angled lie flat seats which are quite nice. Entertainment system pretty good. The dinner service was excellent. The only glitch is the wine list - only two choices. The service in general was warm, friendly and sincere. The over all in flight product is good and a great value for your money. However, reservations and check in can be touched up a bit.

PHILIPPINE AIRLINES customer review :  18 September 2009 : by W Coulton   (Canada)

YVR-SIN-YVR in Business Class. Older A340's non stop Vancouver- Manila and new A320's on the Manila - Singapore. A340 is showing its age and business class seating is old style (their 747's have been refurbished to the new biz style, but not the A340), the service on board was attentive and professional. The food was very good and well presented. A few drink runs would have been appreciated without having to press the call button. Very good lounges (shared) were provided in both Vancouver and Singapore, while the Philippine Airlines Mabuhay Lounge in Manila was available during the transit stop. The Manila lounge does let the product down, as it is nowhere as nice as the others. Service and food on the regional flight between Manila and Singapore was as good as long haul. Luggage both ways was handled in priority manner. Overall a very satisfactory product, especially for the price PAL charge for their business when compared to some alternatives.

PHILIPPINE AIRLINES customer review :  13 August 2009 : by A Torres   (Singapore)

SIN-MNL Mabuhay Class. Check in at Singapore airport was a breeze, airport lounge was shared with other airlines, but still pleasant. The plane was a new A320 with about 12 seats in Mabuhay class - only 4 of us in that section. FA courteous and helpful, calling us by name when serving. Seats comfortable, with individual touchscreen video screens, although entertainment selection was limited. Food and drinks service was good, and mid-flight snacks and drinks offered.

PHILIPPINE AIRLINES customer review :  31 July 2009 : by J Long   (USA)

My family's experience with PAL is pretty much typical with most of the others on this site. We flew LAX-MNL with a scheduled 45min layover in Hawaii. Our layover ended up being 3.5 days! They first sent us to two different musty smelling motels, which later changed because the passengers started becoming unruly (local police were even called in). PAL said that the plane had mechanical issues and sending in another plane was not an option @ the time. They later sent to a better hotel. Being in Hawaii would have been fine for most people, but we had a 3 and an 11 month old, all we had supplywise was what we had carryon. We were sent to a from the hotel and airport a total of three times, each one resulting in disapointment and outrage by the passengers, we were already on the local TV News. After 3.5 days they ended up sending another smaller plane. And when we arrived, all we recieved for our troubles was a voucher for free roundtrip domestic. FA's the worst, at one point during being stranded we were all waiting at the gate to board. The sign board said we would be leaving at 8pm. I noticed the crew get up and start walking away from the gate and overheard the lead FA ask one on the pilots if they wanted to go and eat their dinner at 7-45!