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Philippine Airlines Customer Reviews and Philippine Airlines Trip Reports
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Philippine Airlines Customer review : 10 June 2013 by M Mejia (Philippines) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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PR512, SIN-MNL. After a rather lacklustre MNL-SIN leg (an early morning flight marred by dismal FA service and
attitude), I was optimistic that the outbound leg was merely a fluke. Check in at Changi and the ground staff
messed up seat assignments (I traveled with 3 children and we were separated on the flight - good thing we were
able to switch with a friendly lady so we can sit together). Flight delayed an hour out of Singapore and FA
attitude was exactly the same as our outbound flight. Service was hurried, cold and distant. Food was inedible.
Good thing we had dinner at Changi before the flight. I really wish PAL would pay more attention to the people
skills of their staff.
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Philippine Airlines Customer review : 22 May 2013 by A S Moulic (Philippines) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Our family of 5 went to Boracay for vacation last week (starting May 16). Manila-Kalibo on May 16, Kalibo-Manila
on May 19, 5.15pm. Trip going to Kalibo was ok, however, I was shocked to receive an email advisory from PAL, on
Saturday night at 6.35pm, that we have been re-booked from our May 20 5.15pm flight to May 20, 6.30am instead! It
is impossible to get from Boracay island to Kalibo by that hour. CS agent and supervisor were insisting we either
take the 6.30am May 20 flight, or do a "go-show" for their 8pm or 10pm or 12.15am flights. I had to stay on the
line with their CS Supervisor until he finally got us confirmed seats on May 20 4.15pm flight. In all of this, all
PAL could say was "sorry for the inconvenience". I will avoid this airline from now on.
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Philippine Airlines Customer review : 20 May 2013 by M Mejia (Philippines) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew PR 511, MNL-SIN on 19 May 2013 in coach. PAL doesn't have online check in for international flights.
Fortunately, flight was fairly empty and an early morning flight and check in meant that the airport was not as
crowded as usual. Painless going through check in with a full compliment of baggage from the family (wife and 3
kids). Immigration and security was a breeze. Because of the few number of passengers on this 6am flight, boarding
was easy. In fact, the plane was fully loaded a good 20 mins before scheduled push back from the terminal. The
good part of the flight ended there. I knew beforehand that there was no personal entertainment on PAL's A330 so I
loaded the kids' gadgets with entertainment to keep them occupied for the 3 plus hour flight (an eternity in kids'
clocks). What ruined the flight for me was the FAs attitudes of just going through the motions of completing the
cabin service. It was rushed and no effort was made to accommodate passengers' requests. My wife's aisle cart ran
out of the beef option but mine was stocked with it. When she requested for the beef, she was merely told they ran
out. I had to point out to the FA in her aisle to get the selection from the other cart. The food was pretty tasty
for airline food, though. Twice requested for coffee and it never came. No after meal drink run and the FAs were
just in the galley chatting away. I recall the time when the saving grace of Philippine Airlines was the friendly
and efficient service of the staff. Now they seem to even be losing that. I never thought I'd live long enough to
see the day when I had better service from American FAs (was on Delta a few months ago) than from Philippine
Airlines' FAs.
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Philippine Airlines Customer review : 11 May 2013 by K Taylor (Australia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Have flown PAL twice now from Melbourne to Manila, first time was so so, plane was late taking off but on board
service was fine. Flew again in April and was pleasantly surprised by the improvement in the airline, flight on
time, cabin crew were very friendly and welcoming. Am a bit disappointed they are cutting out the direct Melbourne
to Manila flight. All in all no complaints though their terminal is a bit small and stuffy.
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Philippine Airlines Customer review : 7 May 2013 by Mark Lundy (Canada) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Recently flew from Toronto to Manila Flit# 119 and returned Flit# 118 with Philippine Airlines. The crew
onboard the flight were very professional, courteous and made sure everyone was comfortable through the
entire journey. The seats though not first class were comfortable, leg room was sufficient, food was good, no
complaints here. If I am ever to return to the Philippines for another vacation, I will once again choose PAL.
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Philippine Airlines Customer review : 6 May 2013 by D Olsson (Australia) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Had a fairly pleasant flight but the plane (A330 Singapore to Manila in economy) was very old and rickety. A small
number of common TVs down the centreline that skipped and lost sound constantly. Old seats, aggressive aircon and
everything just didn't seem very well put together. Good food and staff though.
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Philippine Airlines Customer review : 5 May 2013 by C Hazelford (Taiwan) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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New B777-300ER from Manila to Toronto. They were excellent and for the price, their product is hard beat. Staff were
excellent, and service was outstanding. The wine selection leaves something to be desired but their food was creative
although portions were small. The aircraft was clean, and seats were comfortable. They are not fully horizontal but
for me they were comfortable.
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Philippine Airlines Customer review : 2 May 2013 by Daniel Wilson (Hong Kong) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Hong Kong - Manila return, service has improved since I last flew them. A340 out and 747 on return were comfortable
with excellent seat pitch in economy. B747 had good AVOD. A hot meal is provided, which is a welcome return to service
and cabin crew are polite and efficient. The first leg was on time, but the flight from Manila was dreadful as we were
boarded 45 minutes late (terminal 2 is far inferior to terminal 3 - hot, crowded, noisy and like a greenhouse), but
then sat on the stifling plane to sweat for a further 2 hours. Looking at the flight, I may stick with Cebu Pacific in
future as the PAL terminal building is awful and the very long, hot delay was not at all acceptable.
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Philippine Airlines Customer review : 2 May 2013 by David Lubuguin (Canada) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MNL-YVR. Airbus A340-300. The seat was ok. It has quite a big legroom for a tall man like me. The food was delicious,
the cabin was clean, the Flight attendants have great service. In flight Entertainment is poor.
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Philippine Airlines Customer review : 22 April 2013 by Samuel Chang (Philippines) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MNL-YVR on a Boeing 777. Service was good and the food and beverages were tasty. My seat was a window
seat and was comfortable. The seat was reclining and the cabin was clean, we were given blankets. Enjoyed
the inflight entertainment.
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Philippine Airlines Customer review : 22 April 2013 by Vee Manley (Canada) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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On line booking is a challenge and needs an upgrade. I didn't get the seat I booked online for an additional
fee. The staff member behind the counter did not speak English nor Filipino. On our way back same thing
happened, the seat I booked was not given to us. This time the staff member admitted their lack of
upgrades in the computer system and worked on changing our seats fast and was apologetic. Never had an
on time flight with PAL. The only thing good about it is the cabin crews. They are very nice. Mine and my
husband's TV did not work.
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Philippine Airlines Customer review : 18 April 2013 by E Andrada (USA) |
| Rating : 0/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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GUM-MNL-LAO and back. Mediocre Airline. No inflight entertainment, No Lounge access at GUM and LAO.
Nothing that makes this airline stand-out from the rest.
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Philippine Airlines Customer review : 25 March 2013 by Martin Müller (Germany) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Nice flight from Manila to Cebu. Plane was very new and the staff very friendly. All in all a perfect flight for
this short distance!
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Philippine Airlines Customer review : 19 February 2013 by Jonathan Francia (Philippines) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Great service from Manila to Toronto. Meals are tasty, lounge is not that elegant but it is clean. Onboard,
seats are relaxing. Would definitely fly again.
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Philippine Airlines Customer review : 19 February 2013 by E Trinh (Hong Kong) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Manila - Puerto Princesa - Manila (domestic travel). 5 day trip: delayed 3 hours on both legs. Poor
communication, lack of explanations and terrible customer service. The standard of this is airline is far below
that of a budget airline and I will avoid flying with PR in future. A highly disorganised domestic carrier to be
avoided.
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Philippine Airlines Customer review : 15 February 2013 by Kim Have (Denmark) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Hong Kong to Manila in January 2013 on an A330. Upon arrival in Hong Kong the plane was delayed so we
went out of Hong Kong approx 30 mins late. The Service was slow and my selection of food was not
available. Also, they apparently didn't have any Coke available. Upon arrival in Manila I couldn't help notice
that the cabin staff were still cleaning up in the galley just a few minutes before our touch down in Manila.
As a European I'm used to that the cabin is usually ready for arrival at least 15 minutes before touch down.
There was no personal monitors, however, for a 2 hour flight that's not an issue for me. They did show some
entertainment on a common screen but I didn't watch it. The messages from the captain were good and easy
to understand.
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Philippine Airlines Customer review : 15 February 2013 by N E Alexander (Canada) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Return Vancouver - Manila return on Boeing777. Online booking got me a good seat in the front - not what I
call the second class business class back one compartment same as on the Airbus 340. The 777 is not as new
as I expected but much better than the tired old 340s. Seats are a bit complicated to figure out with all the
controls. Pitch is excellent with lots of room and I had nobody beside me on both legs. This was good as
there are no seat pockets to store books or any items. The 777 is better configured and has a nice AVOD
system although the choices were somewhat limited in music and TV shows. On the return leg the system
crashed at the half way point and never came back on. The 777 is about one hour faster than the 340 and
makes the trip a bit faster which is a bonus. Food was okay and service very good and attentive. My last 340
flight last year the cabin crew disappeared after dinner service but on this flight they were always around. On
time flights and spacious. Will travel again next year on the 777 for sure - good value.
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Philippine Airlines Customer review : 23 January 2013 by M Mead (Norway) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK-MLA. Nice flight with good service. The food was good and the flight attendants delightful. Not much
inflight entertainment.
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Philippine Airlines Customer review : 18 January 2013 by T Mira (Philippines) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MNL-YVR-LAS return. The flight attendants were generally pleasant and accommodating, but slow. The food
was good - 4 meals plus one snack for a 14-hour flight so more than sufficient. The seats are not very
comfortable, they do not support the back or neck well. Fine for short flights, but not good for long trips. The
seats in the middle rows have ample leg room, though the seats by the windows are quite cramped. As for
the in-flight entertainment - there is no provision for personal entertainment, only a large LCD screen with
poor image quality. The same movie was shown twice. Interior of the cabin is not very well-maintained.
There were scuff marks, the seat covers were not pristine, the passenger pamphlets tattered and there was
some rubbish left behind by the previous passengers. 3 of the 6 restrooms in Economy had clogged toilets
and sinks.
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Philippine Airlines Customer review : 15 December 2012 by Mark Habla (Singapore) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Nov 15, MNL to SIN, economy class. The seats are okay and comfortable. The food is excellent and tasty. The
cabin crew as always, serve with a smile. Aircraft used was A320 and the seats were quite empty at the back
of the plane (where I was seated). As to Inflight entertainment, this is where I hope they can still further
improve. The monitors are shared among the passengers so if you are seated above the monitor or too far,
then you might find it hard to watch. But at any rate, overall the service is okay.
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Philippine Airlines Customer review : 3 December 2012 by Mark Borce (Philippines) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Booked a one-way ticket from Manila to Melbourne. The last time I flew PAL was 4 years ago and I can say
that there is a big improvement in terms of service. I only wish they'd start online check-ins. The in-flight
entertainment as well as food and beverages were adequate.
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Philippine Airlines Customer review : 3 November 2012 by M Trinidad (Philippines) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I was forewarned about glitches at check-in due to a computer system upgrade, so was prepared for the
worst. An agent assisted passengers, it was no consolation because check-in seemed to take forever, with
my frequent flyer number missing and likewise, my pre-reserved seat. Commendation however, should be
given to the in-flight crew who did a superb job with their pleasant service attitude. Food was ample and
delicious, but where it lacked was in presentation. Midnight snacks offered after dinner which helped quell
my hunger due to the long flight (flight skipped the Guam technical stop and so it became a long 14 hour
non-stop flight LAX-MNL). Since I flew on a similar aircraft MNL-LAX 19 days earlier, I was disappointed
however, that the legroom on this 747-400 was shorter than the aircraft I flew on earlier. Having been a
regular flyer of Philippine Airlines, I was pleasantly surprised at the enhancements experienced on over-all
service on these flights.
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Philippine Airlines Customer review : 18 October 2012 by Jacob Carter (USA) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew SFO-MNL-BKK. Aircraft 747 was adequate. Compared to top tier carriers, Philippine Airlines Business
Cabin is cheaper with enough legroom and great food. Staff friendly and attentive. Generally, I fly Thai or
Singapore to BKK but Philippine Airlines offered the best quality of service for Business travelers for the
cheapest fares in Business Class. Would recommend for those who want to save but still have a quality of
service.
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Philippine Airlines Customer review : 9 October 2012 by E Vergara (Philippines) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MNL-BKK-MNL. Wouldn't normally fly Business Class but found a bargain fare. Was assigned a seat in the former First
Class cabin of an old A340, with seats and legroom a couple of notches better than the regular Business Class cabins.
Seat showed its age, but well maintained and comfortable; was able to lower it into an almost flat position and
managed to have a very good nap. Staff attentive, and their enthusiasm seemed quite genuine. Nothing fancy in the
meal service, but the food was tasty and plenty of it - ask for the excellent mango smoothie! Inflight entertainment
was sub-par, not even as good as economy in the top-tier airlines. Overall, very satisfied and will gladly fly with
them again.
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Philippine Airlines customer review : 14 September 2012 by R Tolentino (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I flew PAL for the first time on a trip to Manila and Bangkok from Honolulu. The service was good and food
was tasty. Flight Attendants were courteous and friendly.
Philippine Airlines customer review : 12 September 2012 by J Boyd (Canada)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
YVR–MNL-YVR (Aug 26, Sep 10). The service was great. The flight attendants were always available to assist
passengers and several times they go around to give water and snacks. They serve dinner and breakfast. The
food is tasty and comparable with other Asian airlines. The B777-300 aircraft is spotless, the legroom is
ample, the seat will recline and it has personal entertainment system with good selections of movies, games,
and music. Overall, PAL did a good job, and I will fly with them again.
Philippine Airlines customer review : 4 September 2012 by C Figueroa (Philippines)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BKK-MNL, business class on the refurbished B747. Flight on time. Meals were tasty. Legroom was ample and
seat reclined to around 160 degrees. Asked flight purser to reserve an item for me from their duty-free upon
delivery and she gladly delivered it to me right after a few minutes even before take-off. AVOD was also
working and offered several options.
Philippine Airlines customer review : 23 July 2012 by S Fitzpatrick (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BXU-MNL-HKG-MNL. Basically on time all sectors. As all sectors were 2 hrs or less didn't really miss fancy
entertainment system. Cabin crew were good as was the food.
Philippine Airlines customer review : 23 July 2012 by P Chambers (USA)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flight 102 from Manila to LAX, July 15, 2012, returning home to LA from lovely trip to Thailand. We flew from
Bangkok to Manila, then Manila to LAX. First flight delayed by 5 hours, which prevented us from taking the
original second flight. The airline did a good job of trying to reach us about it, ground staff in Bangkok did a
good job of getting us onto a later flight and ground staff in Manila airport did a good superb job of
expediting us from the first flight to the second, which had been held for us and seven other people who had
the same problem. It had been held an entire hour waiting for those last 9 passengers - with all other
passengers on board and apparently no AC. Plane felt like a sauna when we boarded. From here it all goes
down hill. This was the most uncomfortable plane I have ever been on. Very little legroom, and the seats
were unusually narrow, so no elbow room. When the guy in front tilted his chair back, it felt uncomfortable
and intrusive. Food was average except for the fluffy cake desserts. Service was adequate, some attendants
were nice but others seemed apathetic. We would not choose Philippine Airlines again.
Philippine Airlines customer review : 16 July 2012 by E Carew (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The new Boeing 777 on the Australia routes (serving MEL and SYD from MNL) makes a huge difference as it
has AVOD. Flights were full in economy in both directions with excellent punctuality coming back, but half an
hour late or so on the forward journey. Overall, a good experience.
Philippine Airlines customer review : 5 July 2012 by Eric Brian Roca (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My flight from Iloilo to Manila and on to Los Angeles was really good. The food was good but the inflight
entertainment was pretty bad. However I think they are getting new inflight entertainment so I would recommend
PAL.
Philippine Airlines customer review : 2 July 2012 by Ram Drilon (Philippines)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MNL-YVR-MNL. The service is impeccable. Check-in is a breeze. From ground crew to cabin crew, they were
hospitable, and assist you all the time. Long Haul Business Class is just smooth for nearly 12 hours flight
and the entertainment is indeed good. Food is good though it needs more presentation.
Philippine Airlines customer review : 25 June 2012 by Bob Nell (Canada)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Manila to Vancouver April 15, 2012. Crowded flight-terminal hot and waiting area over flowing with
passengers-long evasive pre-flight baggage check. Plane an old Airbus 340. Seats adequate. Entertainment
system terrible with only three channels one so fuzzy could not watch it. Plane was hot and complained twice
to no avail. Passenger to my left had a caregiver to attend to her and she blocked the aisle for 30 % of the
flight. Staff were pleasant enough and food adequate. Prices have increased to the point where it is poor
value for the money. I asked to be seated in the premium business section as I have been a Mabuhay
member since 2005. I was refused and I know the section was almost empty. Will never fly PAL again to
Canada.
Philippine Airlines customer review : 14 June 2012 by Phyllis Wong (Hong Kong)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
3 flight delays in one trip! HKG-Manila-Tagbilaran City Bohol. For the first flight, when we arrived the
boarding gate, there was no aircraft at HKG for Manila. We waited an hour for departure, and arrived in
Manila one hour later than scheduled. We asked the crews and interestingly, they said the connecting flight
to Tagbilaran city would wait for us. After we landed, we rushed to transfer desk, and were informed that the
connecting flight had already departed. Subsequently, the airline scheduled us for an early flight the next
morning. Arranged shuttle to and from hotel. Return flight from Tagbilaran City to Manila, delayed 20mins.
When we reached the boarding gate for connecting flight back HKG, we almost missed the flight with only 8
mins to spare. No one helped us through the domestic terminal to the international airport. However, the
flight back HKG was delayed again. Overall total: 25% on time rate!
Philippine Airlines customer review : 11 June 2012 by K Robinson (Canada)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I am waiting for my international flight as we speak and I have never been on such a disorganized airline!
After passing several gates and several metal detectors and waiting in several lines I wanted to sit, relax,
eat and wander around and shop until my flight. Unfortunately that is not happening because we had to go
through an additional line, baggage screening, pat down and talk to more people at their kiosk! We could not
have our water that we just bought inside the gate area and now we are stuck in a roped off area at our gate
unable to go out and have lunch or a drink of water! I am so frustrated, if only they had checked all of our
stuff properly at the gate entrance there would not be this problem of waiting and not being able to leave.
This is the first time using Philippine Airlines and I will not be using them again.
Philippine Airlines customer review : 8 June 2012 by L Reyes (Philippines)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
CEB-MNL I was excited to try their Mabuhay Class onboard their brand new B777-300ER. I had a great time
with them. Check-in was a breeze and boarding was smooth for business class. Seat was very comfortable
and I could fly that seat for 16 hours with no discomfort. The B777 features an AVOD. Food was average
though it was a pasta meal they served on business class. Landing was smooth as always. I will definitely fly
them again.
Philippine Airlines customer review : 24 May 2012 by J Urtus (Canada)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manila to Vancouver. The seat was ok, not too crowded, nice screen on the seat back to watch movies etc.
The female stewardesses were rude with no please or thank you. I had no blanket, when I asked the
stewardess she told me if it wasn't on my seat it was too bad as there were no more. Aircraft was good ,
service staff need to be brought up to standards!
Philippine Airlines customer review : 22 May 2012 by Geoff Mayo (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Good food, could have done with more liquid refreshment, baby bassinet on floor meaning no legroom in
bulkhead row, reasonable AVOD IFE, no airshow (map) on entire plane on return journey. Terrible terminal at
MNL for arrivals (1hr wait for immigration, 1.5 hr wait for baggage), terrible terminal at MNL for departures
(cannot buy liquids airside despite going through 2x security lines, little to eat, few places to sit, aircon
broken down). I've flown with Cebu Pacific and PAL before, and used all 3 terminals at MNL, but this is by far
the worst experience so far in so many ways.
Philippine Airlines customer review : 18 May 2012 by Bruke Lachowski (Germany)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MNL to Tag Bohol. Flight on time, flight attendants very professional and service was great. Quite expensive
but I will definitely fly them again.
Philippine Airlines customer review : 15 May 2012 by M Binas (Saudi Arabia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Travelled PR several times already both on International and Domestic routes and on both J and Y class.
Impressed that no flight was delayed. Their new safety video catches one's attention. Food is not the best
but not the worst one either. PAL may be a bit expensive compare to other local airlines but you get what
you paid for.
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