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Philippine Airlines Customer Reviews and Philippine Airlines Trip Reports



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Philippine Airlines customer review :  29 June 2010 by R Drury   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Manila to Melbourne business class in new 777 and was very pleased by the experience. Only problem was arriving early and having to wait for quarantine officers to arrive. The seats lack privacy, but comfortable (not lie flat), good service and good IFE. Food average.


Philippine Airlines customer review :  21 June 2010 by Anthony Gob   (Philippines)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-ILO-CEB-MNL in economy class. Check-in was fast and efficient. Offered coffee, tea, juices and some peanuts and biscuits during these short flights which I think reasonably ok. Newer planes and friendly service from the attentive cabin crew.


Philippine Airlines customer review :  3 June 2010 by W Pollitt   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

(HGK-MNL) One way, business class. Surprising good experience. check in was fast, business class lounge was excellent. Plenty of food, drinks, periodicals. Excellent service in flight. Too bad the little things hurt PAL. Seat was not fully operational. Luggage was the first on the carousel. I have had good experience with PAL in Biz class, and will continue to use them into Manila.


Philippine Airlines customer review :  2 June 2010 by K Wicks   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

SFO-MNL-SIN business,refurbished 747-400 with Recaro seats. Service very good. Seats are not proper lie flat,). I found it hard to sleep for long periods as I kept sliding down. Food was very good though wine service was odd. I had to select red or white wine before the meal and there didn't seem to be an option to switch between courses. Transfer in Manila was very weird. They weighed my hand luggage and I had to remove my laptop to show that it was under some weight limit (I had no questions or issues in SFO). Manila business class lounge is an utter joke. Mind you, SFO lounge is not that much better.


Philippine Airlines customer review :  2 June 2010 by Jonathan Day   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-PPS-MNL. A320 outbound clean, service friendly - only tea/coffee and nibbles but only one hour flight. US$100 return fare very reasonable. A330 on return also near new and excellent service again.


PHILIPPINE AIRLINES customer review :  29 May 2010 by P Cadelina   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MNL-SFO B747-400 business class had the new interior with new seating, carpets, and panels. The seats are angled lie flat type, but much more comfortable than the old. Service was impeccable. Meals were very good. Only wine choices were red or white. Did not use the personal video as this was a night flight.


PHILIPPINE AIRLINES customer review :  8 May 2010 by N Sutherland   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BKK-MNL-BKK. I usually avoid PAL after a few bad experiences, mainly around delays but both flights were one time. Cabin was full both times and meal service was fine with plenty of drinks rounds even in the middle of the night. IFE was broken on my seat both flights but other than that the A320 was modern, clean and comfortable. I still prefer the budget airlines for regional routes around Asia. Philippine Airlines are expensive and I'd rather have the money in my pocket than a meal, a movie and mabuhay miles.


PHILIPPINE AIRLINES customer review :  26 April 2010 by E Mallari   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Manila-Kalibo-Manila Business Class. Domestic Business Class check in was quick. Domestic Business Class lounge with attentive waiters. Limited food selection but the soup was very good. My wife and I received attentive service as we were the only passengers in business class. Pre-flight orange juice offered but inflight sandwiches and some fruits was unappetizing. Check in at Kalibo Airport was chaotic although there were only about 50 passengers on the line. Again, no priority boarding for business class passengers. Business Class cabin full on this flight. FAs attentive and friendly. Pre-flight orange juice offered. Inflight meal was again a dissapointment. A320 seats in business class for both flights are comfortable but showing their age.


PHILIPPINE AIRLINES customer review :  26 April 2010 by R Warren   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BKK-MNL return in Business. In BKK the lounge is Thai Royal Silk which is good quality. A320 new and everything worked, including AVOD with a good selection. Business seat similar to US domestic first class - big seat but not much recline. Food was OK and service was attentive and personal, no complaints.


PHILIPPINE AIRLINES customer review :  24 February 2010 by C Santos   (Philippines)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

BKK-MNL. Flight crew was lacking. Whilst some were making an effort, one was completely unprofessional and was rude. Whatever happened to PAL Smiles and Filipino hospitality? I guess they're only reserved for foreign passengers. Everyone else in Business Class might as well sit in Economy because they get Economy service.


PHILIPPINE AIRLINES customer review :  23 February 2010 by R Francisco   (Philippines)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business Class from Manila to Cebu and back. Philippine Airlines utilizes its A330 for the Cebu route making the flight quick and relaxing. Disappointing were the meals in-flight - not as good as it used to be. Good thing they serve their trusty old Arroz Caldo in all their Mabuhay lounges. A well stocked bar, free WiFi and reading materials made the wait at these lounges pleasant. Flight attendants remain young for the domestic routes and service was still friendly. PTV's in the A330 need to be replaced as they were all not functioning properly and did not have enough channels to choose from. Lavatories were clean. Arriving at both airports was smooth and Mabuhay Class passengers get their luggage before everyone else.


PHILIPPINE AIRLINES customer review :  11 February 2010 by N Doe   (Canada)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

YVR-MNL-YVR in economy class A340-300. Planes were old, seat not comfortable and pitch must have been 30-31 inches. Older FA was rude but younger ones were polite. They seem to be in a rush serving dinne as soon as take off. An hour after dinner I needed water but no FA in sight - waited for 10 mins then pressed call button. FA didn't come until 15 mins later and was rude - seems like I bothered them. An hour later I walked down the aisle to the business class area and took a peak. There was no passenger in there, all I saw was FAs sitting and some were sleeping. Now the lack of service started to make sense.


PHILIPPINE AIRLINES customer review :  9 February 2010 by Jacky Ng   (Sweden)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-MNL-HKG 320/330 Check in at HKG and Manila went smoothly so was the boarding and Immigration. Onboard food was good and the service was better with the female crew then the male crew. All flights was on time and aircraft in good shape.


PHILIPPINE AIRLINES customer review :  26 January 2010 by Anthony Gob   (Philippines)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

MNL-TPE-MNL in Economy class. Check-in at NAIA Terminal 2 a breeze. A320 new, food was served immediately and good enough for a 2-hour flight while inflight entertainment was average. Flight attendants hospitable. On the return leg, again check-in a breeze, the plane this time is quite old Airbus A320. Inflight entertainment needs to be updated.


PHILIPPINE AIRLINES customer review :  23 January 2010 by James Carter   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

SFO-MNL. Business class was showing its age and lack comfort. Meals average with poor presentation. The crew were literally non existent and when present, did not smile.


PHILIPPINE AIRLINES customer review :  13 January 2010 by A Mendoza   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

MNL-BKK return Business class. Tickets were not that cheap compared to TG, so I question the value of putting up with slow, clumsy service, old seats and bad food. MNL-BKK leg started well with pre take of drinks and hot towels. Food orders were taken and meals were served properly. Food quality was mediocre at best. BKK-MNL was disappointing. No pre take off drinks or towels. Food orders taken, but service was slow while they appeared rushed. Lots of spilling and plates falling on the floor. Food was inedible. For a little more money, TG would be a world of difference for the same route.


PHILIPPINE AIRLINES customer review :  12 January 2010 by R Namiki   (Japan)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

KLO-MNL return flight was my worst experience. Flight attendants not friendly at all, not even smiling. Also, they let the passengers put the baggage in the overhead compartments even when the aircraft is taxing to the runway, they'll ask you to remove your seatbelt and stand-up to put that baggage. The announcements are simple and not detailed compared to the other local airlines. MNL-NRT by Philippine airlines and that was another a worst experience. My seat was broken and cannot be reclined.


PHILIPPINE AIRLINES customer review :  3 January 2010 by G Wyndham-Jones   (Kuwait)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-ZAM return. Fairly new A320, well-maintained, tight seat pitch but adequate. Flights on time, with good information from flight deck. Cabin crew efficient: on domestic flights, only tea/coffee and nibbles are offered. Generally, a good in-flight experience. On the ground, check-in staff are strict on weight - expect to pay if you have in excess of 15kg hold baggage for domestic flights. Also, have local currency to pay the 200 peso departure tax at all airports. Overall, the flight experience compared very favourably with domestic and regional flying in UK and Europe.


PHILIPPINE AIRLINES customer review :  8 December 2009 : by Danny Hue   (Sweden)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

BCD-MNL-BCD. A320 Plane was not the reffited one - AirAsia (a budget airline) have more comfortable seats and leg room. Crew nice and chatty to some passengers, but to the rest polite only. Majority of PAL crew need more training in following filipino hospitality. Some are robotic or rude, some also back-stab the airline to passengers. The only difference with Economy Light is that you get assigned the most back seats and no peanuts and skyflakes.


PHILIPPINE AIRLINES customer review :  7 December 2009 : by Streb Lovell   (Taiwan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

TPE-LAX via MNL in business. All flights on time, cabin clean, food good, and staff professional. Bathrooms kept clean. Only letdowns were the inflight entertainment system, and the lounge in Manila (it looks more like a dormitory lounge than what should be the airline's flagship lounge). Very good value for money.


PHILIPPINE AIRLINES customer review :  15 November 2009 : by Mark Hurter   (Switzerland)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-Kalibo-MNL and MNL-HKG. Domestic service usual PAL service. Noticed that some ground staff and cabin crew members tend to be friendlier to Caucasian travellers than Pinoy people. Check- in quick and baggage delivery on both legs alright. MNL-HKG: PAL has cut on the meal as no longer any bread on the tray. Service efficient in the PAL manner. One thing PAL has to address is their ground staff. They make you feel they do you a favour by checking you in. Although travelling on two tickets (party of 3 people) as I only needed a one way ticket, we checked in together. She managed to sit us apart. We had to return to the check in counter to get seats assigned next to each other. All in all a 3 star airline that could be more if they would take more attention to details. An upgrade of NAIA2 facilities would do well as well, i.e. domestic terminal flights are allocated to check in counters in a way no one understands and they are written down on a paper printout. Noticed that number of FAs onboard international flights is very high, though one does not notice it service wise.


PHILIPPINE AIRLINES customer review :  15 November 2009 : by K Page   (China)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Philippines Airlines Business Class - there is space, which you'd expect but the cabin was horrible and in my return Manila-Honolulu flight I changed seats 4 times to find a seat that worked correctly or a TV screen that would hold itself up. The plane was very old, and to be honest a bit scary. I hope they maintain the engines better than they do the cabin. I fly business class on flights over 7 hours and this was the worst experience I have ever had. This airline is brutal with excess luggage - even 1Kg is charged (on this sector) US$150 -this is what they tried to charge me for my surfboard coming back from Honolulu. The confusing part for me is they didn't charge me to go over with it so I was shocked when they tried to charge me at Honolulu. I talked my way out of it and I could see the person had heard it all before as she tired of saying the same thing.


PHILIPPINE AIRLINES customer review :  13 October 2009 : by A Jalandoni   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LAX-MNL/MNL-LAX. Philippine Airlines new Business Class product which I was quite pleased with. The cabin was clean, modern and fully staffed. They have the new angled lie flat seats which are quite nice. Entertainment system pretty good. The dinner service was excellent. The only glitch is the wine list - only two choices. The service in general was warm, friendly and sincere. The over all in flight product is good and a great value for your money. However, reservations and check in can be touched up a bit.


PHILIPPINE AIRLINES customer review :  18 September 2009 : by W Coulton   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

YVR-SIN-YVR in Business Class. Older A340's non stop Vancouver- Manila and new A320's on the Manila - Singapore. A340 is showing its age and business class seating is old style (their 747's have been refurbished to the new biz style, but not the A340), the service on board was attentive and professional. The food was very good and well presented. A few drink runs would have been appreciated without having to press the call button. Very good lounges (shared) were provided in both Vancouver and Singapore, while the Philippine Airlines Mabuhay Lounge in Manila was available during the transit stop. The Manila lounge does let the product down, as it is nowhere as nice as the others. Service and food on the regional flight between Manila and Singapore was as good as long haul. Luggage both ways was handled in priority manner. Overall a very satisfactory product, especially for the price PAL charge for their business when compared to some alternatives.




 
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