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Philippine Airlines Customer Reviews and Philippine Airlines Trip Reports



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Philippine Airlines customer review :  12 August 2011 by J Slazenger   (Taiwan)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

TPE-MNL-VAN. The food is awful, seats are old, worn out and cramped (Airbus A340). Service is poor with stewardesses and ground staff dismissive, if you can get their attention. Shared TV with few screens. They now charge $50 for an exit row seat. If you need to transfer in Manila be warned: the transfer process involves a lot of pointless hanging around.


Philippine Airlines customer review :  29 July 2011 by Jonathan Williams   (Thailand)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

If you're flying to Manila, you can avoid the awful international terminal by flying Philippine Airlines (PAL). In the past 3 months, I have flown twice a month on PAL and over 70% of the time, they are late. It's only when you're checked in and sitting in the lounge that the inevitable delays are announced. Even 4 hr delays appear to take PAL by surprise. The aircraft are ok, cabins a little shabby.


Philippine Airlines customer review :  25 July 2011 by M Dunn   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

SFO-MNL. Flight over was not refurbished, plane old, video monitors broken and one of our seats wouldn't recline however they did change our seats. Food is good, but for a westerner would like to see more choices other than traditional plates. Even special meals are geared toward Asian cultures. Went to PAL office in Manilla to complain about being sold a ticket under false advertisement when website shows updated planes. Staff called me after visit to office to tell me the plane on the return would be an updated plane. On the return, the seats were electric lie flats, great pillows and blankets and the same FA's were on both legs. The FA's have always been professional, personable and eager to make your trip enjoyable. Definitely worth the extra money for a long trip.


Philippine Airlines customer review :  24 June 2011 by E Mabley   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LAX-SIN via MNL. The LAX-MNL had a 50 min fuel stop in HNL. The flight left LAX late and arrived HNL late, but the delay was made up for on the HNL-MNL leg. Boarding was the usual LAX chaos. The mabuhay (business) class seating on the LAX-MNL 744 flight was the airline's new seat, which is a sloped 170 degree recliner. The seat was a bit firm due to the newness but comfortable and I was able to get a bit of sleep. The IFE was on par with Delta and United, i.e. nothing special. The food was very mediocre, but the cabin service was outstanding. The MNL-SIN leg was operated by a 320 with standard short haul business class product. The seats were adequate for a 3.5 hr flight. The food was marginally better than the LAX-MNL leg but cabin service was again outstanding. Overall, PR offers very good value considering that their business class fares were significantly cheaper than the competition on the LAX-SIN route.


Philippine Airlines customer review :  9 June 2011 by J Topel   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SFO to MNL Roundtrip. Flying to Manila, the sinks in the lavatory was clogged and dirty water was overflowing. The security tape around the toilet had peeled off. The service was substandard. When processing through Manila Airport to return back to SFO, three security check points failed to detect two bottles of water, bottle of gel, lighters, and a small pocket knife I used while fishing. The flight back, was substandard - 14 hours of no entertainment because both our screens wouldn't work. The flight attendants didn't care, and their subsequent customer service support was very poor.


Philippine Airlines customer review :  2 June 2011 by R Silverio   (Philippines)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Jakarta to Manila en route Singapore using A320. Seats worn out with audio that does not function. Toilet seems to be run down and not well maintained. Food is good but needs improvement in quantity and quality. Attendants food service is extremely slow. PAL's price is no longer competitive or cheaper compared to other airlines serving the route such as SQ, but the latter's service is far better than Philippine Airlines.


Philippine Airlines customer review :  25 May 2011 by Stephen Yeo   (Singapore)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

MNL-SGP. Was told flight has been delayed till 1800h, then was again told flight has been delayed and was finally told at 1845h that flight has been cancelled. The staff was of no help at all and could not answer any questions being asked by passengers. No explanation was given for the cancellation. PAL could have done better in handling such situation.


Philippine Airlines customer review :  22 May 2011 by Daniel Tan   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-YVR-MNL B777-300ER. Service and inflight entertainment great. Each economy seat has it's own AVOD. Food was good.


Philippine Airlines customer review :  19 May 2011 by N Villareal   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

MNL-SFO-MNL. Service extremely poor Manila to San Francisco travelling with a child. We were charged US$100 for requesting bassinet seats for our child and the lady beside us travelling with babies wasn't charged at all! We then discovered no bassinets were available. We completed a formal complaint on the plane regarding the overcharge and no response from Philippine Airlines has been forthcoming. On the way back from San Francisco to Manila we were only charged $US50 for seats with a bassinet. The policy isn't consistent! Terminal two in manila travelling to SFO was just appalling - the lines were not organised.


Philippine Airlines customer review :  6 April 2011 by Mark Hurter   (Switzerland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-TAG-MNL. Flights on time. Check-in quick and very friendly in MNL, not always the case. Cabin crew good but still the same pattern. Men and elder lady FAs friendly. Some of the younger ladies more interested in their appearance than being there for passengers. Snacks fine and choice of water, coffee and tea. No OJ anymore but second runs. All in all a good experience for the price paid.


Philippine Airlines customer review :  27 March 2011 by Anthony Gob   (Philippines)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL–SIN–MNL. Arrived on time but spend quite some time since there is a long line in the check-in counter, good enough I got a window-seat. Inflight entertainment is average - A340-300 and not the Boeing B777 with AVOD. Inflight meal is tasty and good enough for a 3.5 hours flight. Flight attendants hospitable and helpful. Flight back the same, long line in the check-in, meal was fantastic.


Philippine Airlines customer review :  27 February 2011 by M Ponce   (Australia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SYD-MNL-SYD, B777 is quite new and IFE was good enough for a 7-hour flight, although the movie channel on MNL-SYD was unavailable for the first two hours. SYD-MNL food was average, flight attendant in our cabin section was friendly. MNL-SYD plane actually left on time, but staff was rude and abrupt with service. It was more the female staff who looked like they were afraid their make-up would crack if they smiled.


Philippine Airlines customer review :  21 January 2011 by M Mejia   (Philippines)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-SIN return economy. Check in at MNL terminal 2 was slow but moving, considering the number of flights departing and the limited ground crew available. Traveling with 3 kids, we were allowed to board early Crew on both legs (same ones) very friendly and chatting with passengers and helping with carry on baggage to facilitate boarding. An hour before landing, my youngest had severe motion sickness and the flight attendants were quick to help me clean up the mess and freshen the air. Food, however, was terrible both legs.


Philippine Airlines customer review :  14 January 2011 by William Ford   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

I had limited expectations for my flight from LAX-Manila. Yes, the cabin interior is a bit tired, Business seat was not flat, food won't blow anyone away and AVOD had limited selections, but it wasn't bad. We made the scheduled, intermediate stop in Hawaii to add fuel and then another 11 hours to Manila from there. The service was fine and FA's were friendly enough. All in all, I would say that it wasn't bad and if you would rather get there a little faster then this is an OK option.


Philippine Airlines customer review :  7 January 2011 by Alexander Hill   (Hong Kong)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-MNL Economy class. The flight wasn't delayed (I seem to remember this being a regular occurence at Manila airport). The cabin crew were friendly, and no problem when I requested an emergency exit seat. The ticket price was great, so no complaints.


Philippine Airlines customer review :  2 January 2011 by K Chang   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

YVR-LAS-YVR A340. A lot of legroom and space on A340. Clean restrooms, good food choices for the 2.5 hour transborder flights. IFE only showed the airshow. FA's very nice, quick service. At YVR, the airport displayed the gate area wrong, so the ground staff came looking for us instead of using the PA's. Very nice as they lead us to the gate directly.


Philippine Airlines customer review :  22 December 2010 by Anthony Gob   (Philippines)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-TPE-MNL, Used this airline for the 3rd time this year in international flights and more than 5 in domestic flights and the service remained the same. Friendly service from ground staff and cabin crew, seat pitch adequate, check-in service a breeze, inflight entertainment average. The inflight catering is getting more mediocre than before, taste sometimes bland and choices limited.


Philippine Airlines customer review :  14 December 2010 by J Sabaduquia   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Cebu to Boracay RT. Used PAL Express/Airphils. Both flights on a Q300. Very comfortable seats. Flights all left on-time. FAs were very friendly. No food or drinks, which was a negative. Not even BOB! Cabin was super warm, A/C broke. Overall, not bad for a short flight.


Philippine Airlines customer review :  13 November 2010 by R Paul   (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-MNL, given aisle seat and pretty comfortable on A330. Food wasn't too bad. MNL-MEL nice ground staff, bag had 5kgs over allowance on a fully booked flight and was checked in. Onboard food was disappointing.


Philippine Airlines customer review :  3 November 2010 by E Cabilis   (Philippines)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manila to Narita flight on their new 777, good legroom on economy equipped with the latest in flight entertainment, personal AVOD. Food was good and they gave ice cream and cakes for dessert. Return flight on older A330, no personal IFE, food also good. Cabin crew professional and service was average to good. Overall, good value for what you paid for compared to Delta who is operating also on the same route (direct).


Philippine Airlines customer review :  10 September 2010 by James Steward   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-SYD. Check-in swift, B777-300ER with a clean interior. Cabin Crew professional, attentive to safety, and delivered service with a smile. Call bells were promptly answered. The dinner was delicious. Y Class touches included footrests, small amenity kit with eye shades, newspapers offered, USB access at each seat, easy to use IFE with great audio and video choices, and cabin announcements were kept to a minimum by the crew resulting in minimal disruption for the night flight. The only setback was the cabin temperature which was kept very cold. Would certainly fly PAL again as they provided a friendly service which was value for money.


Philippine Airlines customer review :  24 August 2010 by J Sabaduquia   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CGY-MNL. Check-in very fast and agent friendly. A319 seats very comfortable, legroom aso good. FAs friendly - 4 FAs serving the economy section. Peanuts and cookies served. IFE is drop- down LCDs, airshow map then a tv show.


Philippine Airlines customer review :  20 July 2010 by B Lance   (Philippines)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

RUH-MNL. B747-400 is not refurbished, interior of aircraft showing its age. Seats are not comfortable, overhead bin are shaking, inflight entertainment is very poor. FA friendly and professional, food excellent. The advantage is direct flight from Riyadh to Manila. I hope PAL will use new aircraft on this route - it should be equipped with better inflight entertainment and comfortable seats.






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