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Philippine Airlines Customer Reviews and Philippine Airlines Trip Reports



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Philippine Airlines customer review :  22 April 2012 by S Fletcher   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Generally good service and comfortable flight, purchased ticket on Philippine Airlines where the website stated it included a meal. This was a small packet of peanuts and soft drink! This does not represent good value when compared to the other budget airlines operating in the Philippines. Flights are often delayed, cancelled or simply amalgamated with flights of their sister airline Phil Air Express.


Philippine Airlines customer review :  5 April 2012 by Cyril Asuncion   (Switzerland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SGD-MNL. Check-in was fast and the ground crew were friendly. The plane took of with a 10 min delay. The food was really good and were provided with blankets for the night flight.


Philippine Airlines customer review :  4 April 2012 by Samuel Samson   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LAX-MNL-CEB-MNL-LAX. Flight to MAN from LAX was very uneventful, food was passable, refurbished 747-400. Comfortable seats, good, friendly service. MAN-CEB on a refurbished 747-400, good service again, although they do not let you use your cell phone while waiting for pushback. Return trip from CEB-MAN used the new 777, it was spacious, seats were comfortable and aircraft was clean. MNL-LAX, plane delayed 30 mins in MAN, 747 was not refurbished, stuffing coming out of seats, plane had to divert to Sapporo, Japan to fix ventilation system, but the staff were friendly in helping us with the problem.


Philippine Airlines customer review :  3 April 2012 by A Galacgac   (Philippines)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Departing for Narita on B777. Smooth check-in. Nice plane. Clean cabin but the seating scheme is awkward! Less choices of magazines. Nice food and attendants however music and movies need updating.


Philippine Airlines customer review :  28 February 2012 by John Philips   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Aircraft interior was aged and in serious need of upgrade. Inflight entertainment system was old, screens were colourless and almost impossible to see. Inflight safety instruction via said screens could not be seen from where I was sitting. Cabin temperature was hot and humid, complaints to cabin staff were ignored. Food quality and service was very bad for an international carrier. Service is lax and uninterested.


Philippine Airlines customer review :  15 February 2012 by W Pollitt   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PVG-MNL. Nothing great, and nothing bad. Typical Philippine airline equipment problem, my foot rest had been broken for a while. Entertainment was by a large screen, and poor choices of entertainment. It seems it is the little things that dog this airline, in addition to the chaos of going to MNL airport.


Philippine Airlines customer review :  15 February 2012 by P Pup   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney to Manila, return flight Manila-Melbourne-Sydney. Plane delayed in Sydney due to a problem loading cargo. Aircraft on both trips A340, no personal screens but radio was great and entertainment on overhead screens decent. Plane comfortable and spacious compared to A330. Food was good. More than enough food on return trip. Cabin and lavatory very clean. Staff friendly. Inflight magazine interesting, plus exclusive terminal in Manila is convenient. Both flights were pleasant.


Philippine Airlines customer review :  13 February 2012 by Peter Tan   (Singapore)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SGP-MNL-LAX. All except one flight was delayed. Did not really like the A320. A bit to small and only had overhead screens. Boeing 747 was a lot better. Interior was new and had personal TV screens. Flight to LAX even took off 10 mins early. Overall, I think PAL should just refurbish their airbus A320's to the ones like the Boeing 747. Terminal 2 should also be expanded and renovated.


Philippine Airlines customer review :  28 January 2012 by Y Barnett   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I flew to Manila and return to Australia on the 25 Jan. On my trip back to Australia, we left Manila at 9 am and arrived Sydney at 8 pm - we had one main meal all day and a snack before we landed Sydney. I paid $2000 for my return airfares to Manila, and I ended up hungry. I think we pay enough airfares to be served a decent amount of food. There was also a mix up with my seat, I checked in at 5 am, only to find somebody else sitting in my seat however in the end staff sorted it out.


Philippine Airlines customer review :  19 December 2011 by N Sutherland   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

MNL-CGK-MNL. Terminal 2 check-in was fine though Jakarta was very slow. On time departures and arrivals on all flights. Food and drinks choices were okay. All in all okay flights, the price was nothing special.


Philippine Airlines customer review :  19 December 2011 by Mark Hurter   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-MNL, MNL-TAG and TAG-MNL. Chose B777-300ER service out of HKG. Seat width a bit limited due to layout but pitch is good. Seat pitch usual A320 layout on domestic flights which is tight in economy. IFE on 777 is good. Good choice for short flight. Overhead screens on domestic sectors. FA's the usual PAL staff. Some (very) friendly and some "only" professional. Could do with consistency on the friendly side. Flights during service provider transition period. But hot meal available on international leg. Choice and quality was good. Better than CX that only serve a bun. No internet check-in available. Overall value for money.


Philippine Airlines customer review :  13 December 2011 by H Setiawan   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-MNL-LAX. SIN to MNL on A320 - 5 hours, no personal IFE (only drop-down overhead LCD TV), only breads and drinks were available, FA's were hiding for majority of the time. Seat was okay, nothing special about this flight. MNL to LAX: it was the old, un-refurbished 747-400. Ground staff were helpful, but the security check line took forever. Even though I had to wait for about 10 hrs in the airport, they only gave us two food vouchers. In the 744, no personal IFE, they only put the map on the big LCD projector, seat was okay, meal was not attractive but it was delicious, however they served it a bit late. FA was attentive, bathroom and cabin were not that clean but still okay. I chose Philippine Airlines because I got very cheap tickets ($ 700 for SIN-LAX return trip).


Philippine Airlines customer review :  8 December 2011 by Michael Moffett   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Called and reserved window seat and that also fully reclined. I got a window seat just infront of emergency exit. The seat did not recline. Flight was supposed to be non-stop but stopped in Hawaii for over 1 hour to off load and receive passengers. Checked my ticket and printed itinerary, it all said non-stop. Good thing for me I had no connecting flight I had to meet in limited time. On the return reserved window seat that reclined, however seems they changed the plane from a 747-400 to something that looked like it could only hop from island to island. I had 2 choices and chose the lesser of two evils that still required me to get out of my seat no less than 12 times to allow people to go to and from the rest room and visit friends. There was no stop at Hawaii on the return trip. Seats, not made for long haul and very uncomfortable after only 1 hour. Service was mediocre. Food was ok.


Philippine Airlines customer review :  25 November 2011 by R Silverio   (Philippines)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Manila to Jakarta on A320. Crew lack courtesy asking passenger to pass on meals to their seat mates. Crew would pass on blankets, headphones and even meal boxes on top of people's heads and sometimes a row away from the recipient. Food is awful and is not served in paper boxes. Coffee is now served in styrofoam which is environmentally unfriendly. PAL has downgraded its meal service. I think PAL should now be identified as a budget airline rather than a 3 star airline even if their fares are almost the same as other 5 star airlines.


Philippine Airlines customer review :  24 November 2011 by S Gonster   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LAS-MNL, MNL-HKG, HKG-LAS. Average trip, all but one flight arrived on time. Food is so-so. Flight from HKG- MNL loaded and ready 15 mins early, but due to ATC delays, left almost 1 hr late. Crew were informative and apologetic. Extra $50 for Economy Plus seat worth it on LAS-MNL segment. Transfer from HKG flight in Manila to LAS flight is a test of your patience, no direct gate to gate access. You go to the Transfer Desk, they take your passport and boarding pass, confirm they have located your luggage. Escort you upstairs to passport control, through a metal detector and patdown, then to the gate for a final passport inspection. Only then are you allowed to proceed to the boarding gate. All this for a same airline flight transfer. We were then an hour late leaving MNL. No seatback IVOD and screens were hard to see.


Philippine Airlines customer review :  17 October 2011 by A Miller   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Not a fan. Have now made 4 business class trips from LAX-MNL or SFO-MNL. B747s in Business Class are OK, but the Airbus is old and the business class seats uncomfortable and sub-standard. The food is horrible. Can't give it a good rating.


Philippine Airlines customer review :  16 September 2011 by R Sahana   (Indonesia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

CGK-MNL-FUK. The seat was old, the plane was dirty with water flowing from the lavatory. There's no pillow or blanket left for me, no explanation just they left me freezing. The food is okay, on my transit time at NAIA they gave passengers a coupon for breakfast but they don't give any information as to where we can use it. Shocked that there was no personal TV and the headset do not work well.


Philippine Airlines customer review :  13 September 2011 by E Milana   (Philippines)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

MNL-CEB-MNL. From MNL check-in was quick and easy until we get to the waiting area of Terminal 2, which was packed with people early in the morning which was understandable considering it was peak season. We were delayed about 20-30 mins. On boarding the A330-300, the seat was fairly comfortable although I think the legroom was a little small. The cabin crew were alright, the cabin temperature good enough. On the return, check- in was quick and easy, delayed again for 30 mins. Before boarding one of PAL's newest B777-300ER, the cabin ambience was good and everything felt good, the seats were new and comfortable, legroom roomy, good IFE system this plane is more comfortable than the older A330. Cabin crew were nice and accommodating, the second flight was the real value for our money.


Philippine Airlines customer review :  1 September 2011 by M Enrile   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-SYD return. I was expecting a newer/refurbished plane, but unfortunately it was an old one. Food was acceptable, nothing special. Toilets were clean. Flights a few minutes delayed. What won me over, however, were the hospitable flight attendants. Smiling and courteous.


Philippine Airlines customer review :  1 September 2011 by C Figueroa   (Philippines)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MNL-PPS on Business Class. Pleasantly surprised when they replaced the aircraft to the A330 for this domestic flight (instead of the A320). Good service with full breakfast in Mabuhay Class. Flight attendants excellent and focused on attending to passengers needs.






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