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Philippine Airlines customer travel guide
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Philippine Airlines customer review :  11 May 2012 by Raenard Llano   (Philippines)

Cotabato (RPMC) to Manila (RPLL). I was not impressed nor disappointed. Flight delayed 45 minutes. The service was fine. The cabin crew were very professional, very informative displays, however their inflight snack was a let down. Aircraft was an Airbus A319. Although there was enough leg room, the space is still so limited that you cannot go to the washroom without disturbing other passengers. My return flight to Cotabato was a little bit better. Delayed only 20 minutes, the plane was Airbus A320, the snack was a little better considering they served coffee that day, and the cabin crew professional as always. However, the cabin was too hot.

Philippine Airlines customer review :  10 May 2012 by E Cabilis   (Philippines)

MNL-PEK-MNL on an airbus 320. New, clean with good legroom even in economy. No personal AVOD, only overhead screens but a good movie selection. Both flights on time and inflight catering was good with ice cream served. Flight attendants very professional.

Philippine Airlines customer review :  8 May 2012 by Paul Wells   (Australia)

Hostesses were great, the plane was clean and the food average. The entertainment was below standard, on the flight from Melbourne to Manila I could only see a screen 8 rows in front of me in the next section. They need to lift their game to get more westerners to fly with them. If you want the whole package fly Singapore or New Zealand.

Philippine Airlines customer review :  8 May 2012 by Matt Buck   (Thailand)

BKK-MNL-KLO return, O/N in Manila on outbound trip. First leg non-refurbished 747-400, A319 on flights to and from KLO and A330 return to BKK. All flights were delayed, IFE was on overhead monitors and bulkhead screen. Seat comfort was okay, service was professional. Vegetarian Meal was tasty and drinks, snacks and ice cream were served. Some passengers weren't given their meal preference as it had run out and were given what was left. Overall experience was not bad, but not great either. I flew PAL for the scheduling and destinations and would fly with them again based on price and routing.

Philippine Airlines customer review :  25 April 2012 by D Perez   (Japan)

Cancelled flight from Cebu to Narita and didn't tell the passengers until after 8 hours waiting in the terminal. Never offered any compensation. Plane left the following day like nothing happened and everything was normal. A truly non-caring airline towards customers.

Philippine Airlines customer review :  24 April 2012 by D Bendavid   (Philippines)

MNL-CEB-MNL. No problems with check-in and security in Manila. NAIA Terminal 2 was a bit spartan but much nicer compared to the dreaded old NAIA 1. Boarding this non-AVOD A330 (filthy inside and out) and departing 30 minutes behind schedule. No blankets or pillows offered. No service except for some peanuts/crackers and coffee/tea/water. Safety video not played and a live, manual demo was done. Overhead screens not functioning, not even the airshow. Inflight magazine missing from all Economy Class seats. Seats fairly comfortable, legroom much better than Cebu Pacific but lesser than Korean Air. Carpets and footrest are filthy. Cebu airport is in a bad state, though check-in was not a hassle. Return flight on A330, equipment change from a 747. Same complaints concerning the overhead bins and food/drinks however, this time overhead screens were functioning but only airshow was shown and a live safety demo was done in lieu of airing a safety video. In short, mediocre (but not poor) experience.

Philippine Airlines customer review :  22 April 2012 by S Fletcher   (UK)

Generally good service and comfortable flight, purchased ticket on Philippine Airlines where the website stated it included a meal. This was a small packet of peanuts and soft drink! This does not represent good value when compared to the other budget airlines operating in the Philippines. Flights are often delayed, cancelled or simply amalgamated with flights of their sister airline Phil Air Express.

Philippine Airlines customer review :  5 April 2012 by Cyril Asuncion   (Switzerland)

SGD-MNL. Check-in was fast and the ground crew were friendly. The plane took of with a 10 min delay. The food was really good and were provided with blankets for the night flight.

Philippine Airlines customer review :  4 April 2012 by Samuel Samson   (USA)

LAX-MNL-CEB-MNL-LAX. Flight to MAN from LAX was very uneventful, food was passable, refurbished 747-400. Comfortable seats, good, friendly service. MAN-CEB on a refurbished 747-400, good service again, although they do not let you use your cell phone while waiting for pushback. Return trip from CEB-MAN used the new 777, it was spacious, seats were comfortable and aircraft was clean. MNL-LAX, plane delayed 30 mins in MAN, 747 was not refurbished, stuffing coming out of seats, plane had to divert to Sapporo, Japan to fix ventilation system, but the staff were friendly in helping us with the problem.

Philippine Airlines customer review :  3 April 2012 by A Galacgac   (Philippines)

Departing for Narita on B777. Smooth check-in. Nice plane. Clean cabin but the seating scheme is awkward! Less choices of magazines. Nice food and attendants however music and movies need updating.

Philippine Airlines customer review :  28 February 2012 by John Philips   (Australia)

Aircraft interior was aged and in serious need of upgrade. Inflight entertainment system was old, screens were colourless and almost impossible to see. Inflight safety instruction via said screens could not be seen from where I was sitting. Cabin temperature was hot and humid, complaints to cabin staff were ignored. Food quality and service was very bad for an international carrier. Service is lax and uninterested.

Philippine Airlines customer review :  15 February 2012 by W Pollitt   (USA)

PVG-MNL. Nothing great, and nothing bad. Typical Philippine airline equipment problem, my foot rest had been broken for a while. Entertainment was by a large screen, and poor choices of entertainment. It seems it is the little things that dog this airline, in addition to the chaos of going to MNL airport.

Philippine Airlines customer review :  15 February 2012 by P Pup   (Australia)

Sydney to Manila, return flight Manila-Melbourne-Sydney. Plane delayed in Sydney due to a problem loading cargo. Aircraft on both trips A340, no personal screens but radio was great and entertainment on overhead screens decent. Plane comfortable and spacious compared to A330. Food was good. More than enough food on return trip. Cabin and lavatory very clean. Staff friendly. Inflight magazine interesting, plus exclusive terminal in Manila is convenient. Both flights were pleasant.

Philippine Airlines customer review :  13 February 2012 by Peter Tan   (Singapore)

SGP-MNL-LAX. All except one flight was delayed. Did not really like the A320. A bit to small and only had overhead screens. Boeing 747 was a lot better. Interior was new and had personal TV screens. Flight to LAX even took off 10 mins early. Overall, I think PAL should just refurbish their airbus A320's to the ones like the Boeing 747. Terminal 2 should also be expanded and renovated.

Philippine Airlines customer review :  28 January 2012 by Y Barnett   (Australia)

I flew to Manila and return to Australia on the 25 Jan. On my trip back to Australia, we left Manila at 9 am and arrived Sydney at 8 pm - we had one main meal all day and a snack before we landed Sydney. I paid $2000 for my return airfares to Manila, and I ended up hungry. I think we pay enough airfares to be served a decent amount of food. There was also a mix up with my seat, I checked in at 5 am, only to find somebody else sitting in my seat however in the end staff sorted it out.

Philippine Airlines customer review :  19 December 2011 by N Sutherland   (UK)

MNL-CGK-MNL. Terminal 2 check-in was fine though Jakarta was very slow. On time departures and arrivals on all flights. Food and drinks choices were okay. All in all okay flights, the price was nothing special.