AIR PACIFIC Passenger Reviews and Customer Trip Reports

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AIR PACIFIC customer review :  9 March 2010 by Peter Fletcher   (UK)

Melbourne to Nadi, and Nadi to LAX, B767 and 747. Both planes were scruffy, and the entertainment systems on both were substandard, earphones did not work and the experience was second rate. The chaos at Nadi airport coming in was horrible - going not much better. Would not choose to fly with this airline again - Qantas should insist on better standards from this partner.

AIR PACIFIC customer review :  9 March 2010 by J Inoke   (Fiji)

Air Pacific have lots of room for improvement but they are not doing it right for their customers. Meals in Air Pacific business class was no match to meals served in economy class in Air NZ eg meal portion, quality and presentation. Air Pacific aging fleet and the many delays due to tech problems.

AIR PACIFIC customer review :  5 March 2010 by A Stech   (USA)

NAN to LAX, a Qantas flight operated by Air Pacific. The plane was close to full but they didn't allow people to check in to the bulkhead seats because the electrical for those seats wasn't working. Service average. The screens had poor image and sound quality. The food was inedible. I don't know if Air Pacific is an economical option as I purchased my ticket through Qantas (for a price I considered reasonable), but I would not recommend this airline for a 10+ hour flight.

AIR PACIFIC customer review :  12 February 2010 by L Pulliam   (USA)

NAN-LAX. Full B747 from Nadi to LAX. Nothing special. The planes are showing their age and seat back screens on the small side. Other than that they were OK. I did like their scheduling as it worked perfect for us.

AIR PACIFIC customer review :  8 February 2010 by M Scott   (Australia)

SYD-NAN return. Check-in clerk made a big deal of us not having copy of tickets at check-in (even though travel agent told us we only needed ID and we had a printout of booking). FA's at gate helpful. Inflight service very good outbound but quite poor on return. Food OK. Long wait (~30min) for baggage at SYD on return. Entertainment system poor quality (had to change seats to find one working) and limited movies. However, economical and would use again for short flights.

AIR PACIFIC customer review :  4 February 2010 by C Lau   (Hong Kong)

HKG-NAN in Economy on B767-300ER. No personal TV, but the failure of reading lights plus audio across the whole cabin was beyond me. The cabin crew's response to this ('Oops, sorry') was disappointing. And the main screen was too bright for anyone who wanted a nap. These made for a boring 10-hour flight. Food was ok. Some cabin crew could use a bit more smile, having called themselves the World's Friendliest Airline.

AIR PACIFIC customer review :  10 August 2009 by A Simons   (Australia)

Flew mid July from Sydney to Nadi with my wife on B747-400 in Tabua Class (business class). The seat is spacious and quite comfortable. Meals relatively good, but not the standard I expected and that was advertised on the Air Pacific website. (a first class experience etc). This flight is code-shared with Qantas - we compared prices and it is much cheaper to book business class through Air Pacific website than Qantas - same plane, same flight, but different prices! For the shortish hour flight, I would fly them again.

AIR PACIFIC customer review : 1 February 2009 : by James Wallace

Customer Rating : 4/5

LAX to Auckland in December and return in January. The price I paid was less than half what Air New Zealand or Qantas was asking at the time. They served a lite pasta dinner around midnight after take-off and a full breakfast before landing in Nadi. In Nadi, I found out that there were mechanical problems with the plane and the flight would be delayed a few hours. Air Pacific insisted that everyone on the plane (over 435 people) spend the day at a hotel and gave everyone a breakfast voucher. I thought the service from Nadi to Auckland was better than the LAX to Nadi flight. Even though the flight was only 3.5 hours, a full meal was served with wine or beer. This is the second time I have flown Air Pacific and I like this airline. The flight attendants have great smiles and the fasten seat belt sign is only on when needed. I received full miles from American Airlines from the flight, however, you must send your boarding passes to AA. If only my flight from Florida to LAX could have been this good!

AIR PACIFIC customer review : 24 January 2009 : by R Kumar

Customer Rating : 1/5

We flew Air Pacific from LAX in December and back in January 2009 and were very disappointed with the service, especially with food. They offer cheap cheese and egg for all the meals. Legroom between seats cramped. Even smaller aircraft 737, which we used for connecting from LAX, had much more leg room and more comfortable seats than this 747. Unfortunately, for now, only Air Pacific flies to Fiji, so we dont have any choice and maybe this is the reason they dont care about the passengers. Eat before you board the plane and perhaps carry some food with you.

AIR PACIFIC customer review : 22 December 2008 : by M Khan

Customer Rating : 4/5

LAX-NAN service was very good. Air Pacific needs to update the web ticketing out of Vancouver. Need to see the muti-stop booking system so that it makes easy to plan the itinerary and plan the travel plans accordingly.

AIR PACIFIC customer review : 14 November 2008 : by K Russell

Customer Rating : 1/5

The recent decision of Air Pacific to cease direct flights into Canada has been disappointing and extremely inconvenient. While understanding that financial decisions must be made it would have made a huge difference if the company had made any effort to be flexible in its rerouting of prebooked and paid passengers. Last minute notice (ie Oct for Dec flights that were booked in April) meant no alternative options were available due to the heavily booked Christmas period. A direct flight with a young family now involves 8 hour waits in out of the way airports for undesirable flights with other allocated airlines at times which now require very late arrivals overnight stays due to missed connections and great expense due to having to rebook holiday arrangements which then require additional money due to the drop in value of the AUD. Not to mention $100 fee to change the name on a ticket even though it had to be reissued regardless. Communication with senior staff resulted in belligerent disinterest in allowing any alterations that would have made less impact on us and at no cost to them. Very poor effort.

AIR PACIFIC customer review : 25 September 2008 : by M Garni

Customer Rating : 4/5

Tabua class from Sydney to LAX via Nadi. Attentive staff. Food was good. I would recommend this airline for travel to and from Australia. They may not be as glitzy as Qantas and the others but I enjoyed the friendliness and service.

AIR PACIFIC customer review : 6 September 2008 : by F Burton

Customer Rating : 5/5

Vancouver to Fiji in August. Safety and comfort are stressed. The attendants are friendly, helpful, and available. The food is good, seats have more than usual amount of legroom. They actually cleaned the restrooms during the flight several times. Highly recommended.

AIR PACIFIC customer review : 29 August 2008 : by Philip DiBerardino

Customer Rating : 1/5

Poor customer service and confusion seem to highlight our recent trip from LA to Fiji aboard Air Pacific. The ticket agents were atrocious and seemed confused by the most menial of tasks which were complicated when they had to cancel our outbound flight after sitting on the tarmac at the gate for over 4.5 hours. Clearly their aging fleet is poorly maintained. On the return, the ticket agents informed us that the flight was leaving for LA at 11 instead of 10 and when we missed the flight they made no efforts at accommodating us or even notifying the carrier for our connecting flight. The flight crew itself was very friendly though. Overall, a horrendous experience and we wish there were other carriers traveling to Fiji. Despite enjoying the people and the culture as we will never visit again if Air Pacific is the only option.

AIR PACIFIC customer review : 27 August 2008 : by Craig O'Brien

Customer Rating : 4/5

Brisbane-Nadi. Upgraded to Business Class for AU$400.00 when checking in - excellent value. On time departure in 737-800. Service was excellent, food good, and seats quite good. Nadi-Sydney upgraded to Business Class at check-in - no problems, very efficient service. On time departure in 747-400. Showing their age, however clean and presentable with ample space up front. Once again service excellent and breakfast good. Air pacific may not be up to Singapore Airlines standard, however they would give many well known airlines a run for their money. I would happily use Air Pacific again and recommend them to other travellers without hesitation.

AIR PACIFIC customer review : 24 June 2008 : by L Mishant

Customer Rating : 4/5

A good airline although there ageing fleet is a big concern, but they seem to be handling the conditions well. Staff were helpful and efficient with the service. They attended my calls and provided me with my needs. I think their economy class seats were good and were not cramped.

AIR PACIFIC customer review : 18 June 2008 : by James Allen

Customer Rating : 4/5

The seats were comfortable, the staff very attentive and polite. If you have survived flying on any US carrier, you'll be fine - this is a step up from any US carrier, however, it isn't a Singapore Airlines or a Qantas. The service is with a smile. We had just flown LAX to NAN on Air New Zealand. As the Air New Zealand flight attendant put it "we flew an old duck". No personal tv's. I would well and truly recommend Air Pacific.

AIR PACIFIC customer review : 7 June 2008 : by C Hampton

Customer Rating : 3/5

LAX-NAN Business Class. For a non flat seat it is very wide and we slept well. The configuration of the seats however is weird. The toiletry bag was the worst I have ever seen. No face mask or ear plugs. The staff was average, nothing special and made noticeable mistakes in during the food service. The food was below par and something you would expect in coach class finish out in the plain was worn and out dated. This flight is what you suspect of an island airline that has no competition and therefore no need to improve.

Air Pacific review - by Benjamin Carrol

27 March 2008  Customer Trip Rating :

NAN-LAX. The interior on this plane really needs a re-fit. The seats are tattered and food trays loose. The seating is very cramped, especially if you have to sit upstairs on the 747. Air Pacific have very bland meals (sandwiches or fish curry) and no bread roll. I have been told this airline is quite reasonable from Australia where the trip is 3 hours, however from LAX go with Air New Zealand.

Air Pacific review - by Jonas Erikson

16 March 2008  Customer Trip Rating :

This has to be the worst airline ever. We were originally scheduled to go on Air New Zealand from Nadi, Fiji to LA, USA. Due to weather conditions the NZ plane was grounded and we had to fly Air Pacific two days later. On the 10 hour flight, we were stuck next to a massive giant who took up half of my girlfriend's seat. We tried to get the air crews attention to have a glass of water, despite waving, asking politely every staff member passing down the aisle, we did not get any serving for the duration of 90 minutes. Poor service right there. However, the tipping point was the fact that the overflowing man consumed a total of three inflight meals and had a staggering 5 Fiji beer cans on his breakfast table before landing in LA. Incompetent, unhelpful and unfriendly staff.

Air Pacific review - by Tim Howard

12 March 2008  Customer Trip Rating :

Air Pacific had the only daylight flight Honolulu to Vancouver so that was the reason for flying them. Business Class had ample seating room and the food was okay, but sparse. The problem is that their planes need refitting. The interiors are tired and a little shabby. My original seat was broken was broken and my next seat had limited leg support. I would fly them again, but only if they refit their interiors. The flight itself was on time and professional.

Air Pacific review - by M Heinze

7 March 2008  Customer Trip Rating :

Nadi - Savusavu (SVU) return. Following an uneventful flight from AUK to NAN on Air New Zealand, we made a connecting flight on Air Pacific to Savusavu. Confusion was the rule at the check-in counter, no tickets were issued, extra baggage fees were charged to many passengers with little seeming consistency, the credit card machine was not working, the in-terminal Western Union counter was out of Fijian money, and almost no carry-on luggage could be accommodated on the tiny plane. Not one of the passengers on our late morning flight arrived in Savusavu with their luggage. Although we waited in town for 5+ hours based on assurances from the airline that our bags 'were on the next flight,' they didn't arrive till after the weather forced us to leave at 5:00 p.m. for the 20+ mile trip to the island where we were staying. Air Pacific made no attempt to deliver our luggage. We had no clothes than those we arrived in and no dive equipment. Late on day 3 of an 8-day dive, our bags were delivered by a local with a boat at the cost of $250 USD. Complaints filed in person and using the official 'form' for this purpose brought no response from AP, nor did email follow-up when stateside, nor did calls and letters from the resort operator. We heard Air Fiji is a better option. It could hardly be worse.

Air Pacific review - by James Wallace

8 January 2008  Customer Trip Rating :

LAX to Nadi return. Booked the ticket 11 months in advance and paid $980.00 which is a great price for the holiday. A hot meal after take-off and hot breakfast before landing provided. Towels provided as were individual tv monitors, blankets, pillows. Sparkling wine with breakfast - a nice touch. Customs and immigrations were quick but I did wait awhile for my bag - almost gave up. Leaving, the flight was delayed 17 hours due to mechanical problems, I found out at the airport after going through security and immigration, but they provided a hotel and breakfast/lunch vouchers. Air Pacific offers 32 inches of legroom in economy compared to Qantas 31 inches. I would fly them again.

Air Pacific review - by D Bowyer

4 January 2008  Customer Trip Rating :

We were due to fly Air Pacific SYD-LAX via Nadi on the 17th December. We received a text on the Sat prior stating that our layover in Nadi would be extended to 8hrs due to operational issues. Without any notice we turned up at Sydney Airport to find out that our flight was cancelled. There was no communication from Air Pacific to the customers except there was a whiteboard with an explanation on it. This was an xmas holiday that I did not want to miss out on, so I quick talked my way onto a direct service QF flight. My husband and toddler were looked after by the staff on the QF flight despite the fact that we had a toddler on our laps the entire way. The return trip however was not as good. Air Pacific managed to get their planes back up into the air and our flight leaving LAX was on time. The leg into Nadi was smooth until we had to reboard after the 4hr lay over. The boarding announcement was made and all parents (which there was a lot of) made their way and we were kept standing for an extra 20mins before we were able to board. once on the plane, we were endured another 30mins on the tarmac in intense heat and humidity without explanation. The flight staff - to their credit began to hand out towels and ice for the children on board. We decided to fly to Air Pacific due to the cost compared to a United and QF to the US. However after this episode, I would rather pay the extra $$$ and get a service that is decent. I wouldn't call the Air Pacific 747 decent. I am not one to judge an airline, I am happy if it gets me there on time. I am surprised that Air NZ, QF and AU Jetstar would assign their names to this horrible airline!