Air Pacific Passenger Reviews and Air Pacific Customer Trip Reports

AIR PACIFIC customer review :  19 July 2011 by Wayne Anstey   (Australia)

BNE-NAN-LAX-NAN-SYD. Admittedly BC but I can't say any negatives about any part of the flight. All left on time, all crew were friendly and as efficient as you would need. Price was very good and my kids are using them today to go and visit another sibling in Canada. The aircraft cabin up front still looks like the FC seats we used to use on Qantas in the early 90's however they are no worse than the Qantas dreamtime seats (apart from A380 ones) as the bottom part of your body is actually horizontal. Top part obviously isn't. We travel regularly in First and Business on all oneworld carriers and if you go into all flights with the right piece of mind you will find the experience is almost always better. I am looking forward to using FJ again in January but will most definitely look forward to the day when they can upgrade the 744's to something fresher.

AIR PACIFIC customer review :  16 July 2011 by T Cooke   (Fiji)

Air Pacific remains the least expensive way (usually) to travel NAD-LAX. But as noted by many others, service is only barely adequate. Very few smiles, no friendly words. Flight attendants appeared very bored with their jobs. (Big change from several years ago!) Economy seats are very uncomfortable for 11+ hr. (Probably okay for somebody under 30, but not for a mature person.) I don't understand their "requirement" to keep all shades shut, as dawn over distant Hawaii can be spectacular, and there's nobody out there to peep in! Aircraft interior appears aged, with inadequate care. Customer Service (misnomer!) does not answer emailed questions (e.g., anticipated excess baggage limit/cost), despite giving that option. They also lie (or are completely ignorant of) seat selection policies, assigning seats months ahead, and then denying that possibility at check-in. This airline clearly has a near monopoly on their route (Qantas and Air New Zealand share the airplane and all its elements), and considers passengers as mere annoyances to collecting their salaries. Too bad. Fiji deserves far better.

AIR PACIFIC customer review :  1 July 2011 by Michael Peters   (New Zealand)

I have been travelling on Air Pacific for many years mainly because I live in Fiji and the flight schedules of other airlines are not as frequent or suited. Of late I ensure that I have a meal before I board the flight and simply then try to sleep through the flight. This is because the service, the meals in particular are unacceptable. Cold sandwiches on a "full service" airline? The fleet is also very old and Air Pacific have dreamt dreamliners are stuck with this old fleet. What that means is that "on our all flights meals and handsets are complimentary", spare us the headsets, not worth watching or listening to. Pity that because Air Pacific is a poor representation of what Fiji is famous for - its sunny hospitality.

AIR PACIFIC customer review :  9 June 2011 by T Doherty   (Australia)

BNE-NAN-LAX and return LAX-NAN-BN. Worst service ever, food atrocious. Smiles nowhere to be seen by any flight attendant. Seemed like it was a chore for them even if you wanted a glass of water. I would never recommend them to anyone nor would I ever fly with them again. It was not even a cheap deal. They were recommended by the Travel Agent - have changed travel agent too.

AIR PACIFIC customer review :  25 May 2011 by G Odewahn   (Australia)

SYD-NAN-LAX return. First part of the flight was average, Boeing 747 desperately needs renovation inside, fittings broken, sink in toilet smashed, electrical and IFE problems, stained curtains and upholstery, seatbelt and smoking signs burnt out. Seat was quite comfortable and padded, there was a flickering light above my seat, cabin crew said that they couldn't turn it off. Instead, they distributed eye masks but the FA refused to give me one as he thought that the light wasn't disturbing me. Even though I demanded one, he refused. The food served was very poor. NAN-LAX flight at 2230 was delayed for 4 hours due to a mechanical fault and we were not allowed off the plane. LAX-NAN, the already poor IFE failed to work, I called the flight attendant who was rude and she said "yeah it clearly doesn't work does it?", then stormed off. She never returned to apologise for the issue that was only with 2 rows of seats. NAN-SYD, the same aircraft with faulty IFE and even poorer food. A child in front was disturbing me so I asked to the flight attendant to ask them to stop. She walked off and never did a thing about it. Absolutely disgraceful product and service, it is definitely not the World's Friendliest Airline and how it can be rated 3 stars is beyond me.

AIR PACIFIC customer review :  15 May 2011 by P Tyson   (USA)

LAX-NAN-AKL. LAX check in friendly and helpful. Agent changed our seats on NAN-AKL leg as requested. Gave us a coupon for admission to the departure lounge at LAX which was well stocked with snacks and drinks . We flew business class and had seats in the first row of the B747-400. With the seat fully reclined, there was still two feet of space in front of us. The business class section was very small for this airplane. Cabin service was friendly, food pretty good. Entertainment system adequate. Newspapers available. Transferring from the 747 to NAN-AKL B767-300 involved walking a few hundred feet into the terminal building where our names were checked off on a roster, then carry on bags put through the x-ray and hand searched thoroughly. This seemed a bit extreme as bottles of water given to us on the previous flight were taken away from us. This caused quite a bottleneck behind us as most passengers aboard were in transit. Any duty free liquor purchased in LAX and carried, was taken by authorities in Nadi. General departure lounge is surrounded by huge duty free shops and business class passengers have separate departure lounge downstairs (no elevator) where breakfast items were furnished. NAN-AKL flight was uneventful.

AIR PACIFIC customer review :  28 April 2011 by Markus Pesch   (China)

Worst airline ever. Food terrible, service only friendly on the surface. Onboard entertainment worst ever., not even a local newspaper. Nearly could not leave from Nadi to HKG because they told us that we need onward tickets from HKG which is rubbish when you are on transfer to Macao or the mainland. They forced us to buy an expensive ticket to Frankfurt (German passport holder/2,000 Euros per ticket one way on a Cathay Pacific flight) and told me I could cancel it at their counter in Hong Kong. The staff refused talking to me and others and just said we would have to buy another ticket (with time running out and only 2 flights per week that are mostly sold out for several weeks). Some couples were left behind since they did not have the necessary funds available to do so. On Spanish couple started crying - can understand. At HKG it became clear that they do not have a ticket counter in all of HKG. They sent me to Cathay Pacific (partner airline) which explained that they are not responsible which made sense since Air Pacific received the money. Contacted the handling agent in HKG (only available Air Pacific contact in Hong Kong) and told me has to send copy of ticket to Fiji and it will take 3 months to refund me.

AIR PACIFIC customer review :  14 January 2011 by James Wallace   (USA)

LAX to Auckland with a 3hour stop in Fiji in economy round trip during the Christmas holiday. I received miles with American Airlines immediately after the flights. Flight attendants excellent and kept the bathrooms clean. Food consisted of a sandwich with a glass of wine free, and before landing in Nadi a full hot breakfast. They serve some nice fruit on this flight. The fasten seatbelt sign was turned off five minutes after take-off and not put back on until about eight minutes before landing which means a very smooth flight. I would rate this airline higher than a US airline but not as high as an Asian airline. The use an older 747-400 which has no First Class and a small Business Class section so there are a lot of people on the plane in economy. Many of Air New Zealand's tickets do not include miles (in Economy) with Star Alliance carriers (like United and Continental) and when one flies this many miles it is nice to get them.