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Fiji Airways (formerly Air Pacific) Passenger Reviews and Customer Trip Reports



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Air Pacific Customer review :  25 June 2012 by Mohinesh Prasad    (Fiji)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight: In last month. AKL-SUV 737-700. The flight was disappointing. Considering the quality of the flight. The food was cold, icy cold to be exact. In flight entertainment was not suitable for the length of the flight, as the movie had to stop prematurely. The aircraft interior looked old and worn out. The flight was full of carry on luggage. During takeoff some sort of chemical smell was in the cabin. The flight was boring. But the upside was that the aircraft took less time to complete the journey then expected. Clearly not worth choosing Air Pacific.



Air Pacific Customer review :  25 June 2012 by T Wei    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight: In last month. I flew on 6/24 from Nadi to LA. The staff were not helpful or courteous. The inflight entertainment did not work. The food was not edible. I only flew this airline because I was travelling to Fiji and there aren't any other airlines operating direct flights on this route, but I will never fly them again.



Air Pacific Customer review :  25 June 2012 by Terry Wannan    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We requested a window seat but even though we were early in the check in queue were given last row seats- almost no recline and very poor air conditioning. Most uncomfortable trip ever. These seats should be sold only at a huge discount - they are not fit for human habitation.



Air Pacific Customer review :  19 June 2012 by Mor Singh    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

31st of May 2012 flight from Auckland to Nadi. The flight was delayed at Auckland. In flight the food was pathetic. The crew members were good. Their service was excellent. Also at NAdi, upon arrival had to stay in the plane for 3/4 hour. The service was not good. From Nausori to Auckland the food was cold pasta with Tuna. Better to tell passengers that there is no food on board rather than giving rubbish. The crew members for AKLD-Nadi flight, their service was excellent, very friendly and very approachable.



Air Pacific Customer review :  6 June 2012 by Joan Richards    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What a disappointment. I have travelled for many years between Sydney and Nadi return but was shocked this month at the breakdown of customer service by cabin staff. Also the appalling "meal in a box" almost thrown at us. The box contained cold pasta with a splash of some type flavouring, a cold and dried out Roti and a small packet of corn chips. All inedible. Everyone around me complained. Make sure you eat before boarding! There at 2 toilets on the 737-800 for 154 economy and 1 toilet for 8 business class seats. Disgraceful. The economy toilets are located at the rear of the plane and as the trolley is mostly in the aisle, just try getting 154 people including kids to the toilet during the 4 hour flight while the 8 in Business class rest in comfort!



Air Pacific Customer review :  29 May 2012 by B Owen    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nadi-Melbourne. Check-in quick and polite at dedicated Business check-in although only available 3 hours before flight. Lounge basic but comfortable and away from kids. Flight departed on time. Aircraft downgraded from 747 and re-timed 2 hours earlier but this was communicated via email. Seat comfortable enough for 737 with much better leg room than Qantas J 737’s. Did not eat however the menu looked extensive. Crew happy to put aside a cheese plate for later and wines kept topped up. Service delivered efficiently if not as enthusiastically as I would expect. IFE available but was unwatchable due to video and audio quality. Digi-players provided on some flights/aircraft and I would have appreciated these being available for this 6 hour flight given Air Pacific seem to be aware of the poor quality of the IFE. Priority bags delivered first and through customs and on the way home in 20 minutes of arriving. Would be disappointed in this flight except that the sale price of our J fare was only A$250 more than discounted economy fare so excellent value for some extra comfort in this small cabin of 8.



Air Pacific Customer review :  10 May 2012 by Richard Marsden    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from Nadi to Auckland and the flight was awful. A few years ago you used to get a nice hot meal with quite a good breakfast and lunch/dinner. These days they serve you garbage in green cardboard boxes consisting of snacks which cost less than $10. You are better to grab a snack at the Airport before boarding as the food is awful. Air Pacific seems to have become a budget airline all of a sudden, yet the airfare prices remain the same.



Air Pacific Customer review :  3 May 2012 by Nicholas Bates    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nadi to Sydney 28 April 2012. Revamped 737 with Jetstar style seats - leather and no adjustable head rests. Service is fine but the light breakfast was appalling. Coffee - worst I've ever tasted on a plane. As always the service was friendly but really, the food, is disgusting.



Air Pacific Customer review :  11 April 2012 by D Mclean    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I travelled NAN-Melbourne April 6th, after 2 hours in the air told we had to return to Nadi. Landed and were given vouchers for hotels covering stay, food, phone calls etc. The down side was the complete lack of contact by ground staff in Nadi in rebooking - all had to be done by the passengers.



Air Pacific Customer review :  26 March 2012 by W Gaw    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YVR-LAX-NAD-AUK return: NAD-AUK delayed 4hrs due to crew shortage, stranded at LAX on return due to mis-scheduling of connection by Air Pacific. They denied responsibility and refused to pick up the phone to get me another flight. Planes dirty, food awful. Not worth the savings.



Air Pacific Customer review :  23 March 2012 by M Nichols    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We connected in Los Angeles, from Alaska Airlines to Air Pacific for our Fiji flight. We walked between terminals, however the boarding pass issued by Alaska in Seattle was not sufficient to get past TSA at the International Terminal. Wwe felt very rushed at LAX and were the last to board. We sat in Row 28, with no one between us, so had an extra seat. My TV didn't work, so it was a long 10 hours. The food was fine, plenty of it and nice flight attendants. On the return we opted for the upgrade, sat in the upper level of the 747, 3 seats across each and slept from Nadi to LAX.







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