Air Pacific Passenger Reviews and Air Pacific Customer Trip Reports

Airline Reviews

Airline Seat Reviews

Airport Reviews

Air Pacific customer review :  2 September 2011 by W Moreland (Australia)

I have been travelling to Fiji for 20 years, the now and then service has changed. The then cabin service was 'Full service' the now service is a sad reflection of the current administration of the airline. The cabin crew can only deliver what is provided . A cold chicken roll and coffee delivered in polystyrene cup is not full service. As a member of Tabua club I use the club lounge at Nadi, the food refreshments offered were only one tray of cold sandwiches nothing else. Poor service.

AIR PACIFIC customer review :  29 August 2011 by Shawn Sulton (Australia)

NAN to HNL on 737 aircraft. Served a cold dinner wrap (chicken or beef) on departure with a good selection of spirits and wine. However, prior to arrival in Honolulu there was no breakfast offered - just a glass of watered down juice. This could be improved. Previously a delicious hot breakfast was served and it would have been nice to have food at 7.30am in the morning prior to the long customs and immigration wait. Overall, friendly staff and great aircraft.

AIR PACIFIC customer review :  26 August 2011 by Hematlal Soni (New Zealand)

Myself and my wife were flying to Auckland. I forgot my laptop in the departure lounge. Ground staff found the laptop and informed me onboard. On arrival, I was met by ground staff and given help, the laptop was in Auckland the next day. Staff were helpful and efficient at a stressful time.

AIR PACIFIC customer review :  22 August 2011 by Lisa Greene (Australia)

Sydney to Nadi return. 747, with old Business seats and small TV screens. Sat in row 1 with plenty of leg room. Although the seats were older, there was no horrible "sliding" down when the bed is angled flat. Flight attendants were pleasant and continually wandered through the cabin offering drinks. Lunch was very nice. Return flight, check-in and boarding was seamless. Priority tags attached to luggage so it arrived quickly. At Nadi airport staff took all Business/Priority bags off the carousel and had them sitting next to it.

AIR PACIFIC customer review :  18 August 2011 by M Prasad (New Zealand)

SUV-AKL. The interior of the 737-700 looked worn out and old. Certain films were slightly inappropriate. The food selection was poor, a cold burger was served, together with small packet of potato chips. Tea and coffee served was not even warm. Water was served after long intervals. Cabin crew were friendly but smiles are not enough to make the flight okay.

AIR PACIFIC customer review :  17 August 2011 by Thomas Mackellar (Australia)

NAN-LAX return. Fares were very cheap, for this you can't expect much, but the seat even though old recliners were comfortable and spacious. IFE was very old (10 channel) loop. Food was fair. Lounge in NAN, quite good and lounge in LAX needed improving. A good alternative to travelling the other major carriers in Business from SYD- LAX.

AIR PACIFIC customer review :  11 August 2011 by Helen Cameron (Australia)

Brisbane-Nandi-Tarawa return. Friendly captain, helpful and efficient crew. Food adequate and seconds were given. Aircraft clean, toilets ok, IFE bit fuzzy but could hear it. Blankets were handed out if necessary. The seats are a bit close. We enjoyed our flight and were encouraged to spread out as flight not full.

AIR PACIFIC customer review :  10 August 2011 by Gary Eisner (Australia)

Sydney-Nadi-LA return. I had an iPhone loaded with videos in preparation for the failure of in flight entertainment and made sure I had plenty of food. The in-flight entertainment system was lousy (about 1 in 3 work), the food was dated and the seat covers were falling off, but for $950 return Sydney to LA I am not going to complain. Read the reviews, expect the worst, be prepared with food and entertainment and you really won't have a problem. Staff were friendly enough.

AIR PACIFIC customer review :  1 August 2011 by Alex Chee (Australia)

On arrival at the airport 0900hrs we got behind a queue of more than 80 passengers and it did not move at all. After close up time at about 1115hrs an agent staff told passengers that the flight was full and all of us who were left behind had to be routed to either SYD, MEL or overnight BNE to catch the following night's flight which was scheduled to depart at 2300hrs. The four of us opted for the overnight stay in BNE, we eventually checked into the BNE (not NAN) hotel, as it was 1445 which was supposed to have been the scheduled arriva of our flight at NAN. The airport representative knew of the change in the aircraft type and was not forthcoming in warning the passengers of the offloading. We were made to wait like cattle in the queue and eventually wasted five precious hours. Our flight was rebooked for the next night with meals, accommodation and transport to and fro the airport. Vouchers refreshments were only handed to passengers after the 2 hours wait. Air Pacific staff should have adopted a positive attitude and taken advantage of the situation to provide a high standard of service with proper planning and execution to lessen the already inconvenienced passengers. Service on board was mediocre. With a flight of more than 3 hours from BNE/NAN a cold snack was inappropriate for a scheduled airline which charged international fares.

AIR PACIFIC customer review :  28 July 2011 by W Moreland   (Australia)

Been travelling to Fiji for many years. Always found service to be great. On time departures, good cabin service and friendly crew. What more do you want.

AIR PACIFIC customer review :  25 July 2011 by K Arnott   (Australia)

Sydney to Los Angeles via Fiji. 1st leg of trip with Qantas (Perth-Sydney) was cancelled due to the Chilean volcanic ash cloud grounding flights. We had booked our fare online and it was non-refundable. Air Pacific rescheduled our flight with no additional cost and were delightful to deal with. En-route, the flight attendants were friendly and helpful. We observed them dealing with a variety of situations and they displayed professionalism, courtesy and appropriate assistance.

AIR PACIFIC customer review :  23 July 2011 by S Sheehan   (Australia)

BNE-NAN on a 737-700, flight was delayed by over 3 hrs, apparently due to a member of the crew calling in sick. Since we had come in on another flight from MEL, we had little choice but to wait the 3+ hrs at Brisbane airport. Once we boarded we were given a very warm welcome by the flight crew. The aircraft's condition was satisfactory - not great, but you can do a lot worse. Once in flight we were served breakfast consisting of tropical fruits, orange juice and a cupcake. I did notice that when the head flight attendant spoke over the PA he would take frequent and long pauses, which made him come across as nervous. The remainder of the flight went without a hitch, and upon landing in Fiji the flight crew was once again very apologetic about the delay. Overall a nice experience (3 hr delay aside) and very good value for money.