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Fiji Airways (formerly Air Pacific) Passenger Reviews and Customer Trip Reports



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Air Pacific Customer review :  28 January 2013 by S Page    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SYD-NAN return. Given we booked with Qantas we had not realised the SYD-NAN leg was with Air Pacific under their codeshare agreement until it was too late too change. I can only reiterate what others have said. The food is a joke, the IFE barely functions and the seats are very uncomfortable. The toilets were filthy, the sinks did not drain and so on. Felt very sorry for people going all the way to or from LAX.



Air Pacific Customer review :  28 January 2013 by William Boyde    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from LAX to AKL. We found them excellent, no delays, fast check-in, lots of leg room on the 747. The food was good, the staff were friendly and the entertainment centre was old and didn't work very well - however, most people wanted to sleep. I will fly with them again.



Air Pacific Customer review :  28 January 2013 by Tony Hall    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had not been expecting much in the light of previous comments but I was pleasantly surprised by a well- organised flight. It was a late evening flight and the airport and lounge were deserted. The fairly small lounge had good canapés and drinks but only one computer and very little reading matter. The 737 appeared old and the seat rather battered. I could not make the recline controls work properly. The 8-seat business cabin was full. The beef dinner with wine was tasty. The cabin crew were friendly and efficient. IFE was satisfactory for the length of flight. The flight departed on time and arrived slightly early. Apart from the old seat, a very good flight.



Air Pacific Customer review :  14 January 2013 by G Wheeler    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - Nadi return. Check in good, on time flight. My issues were with the food and entertainment. For a full service airline the food was appalling and inedible. 06.30 flight, food consisted of orange juice, tiny yoghurt, bag of sliced apple and a small piece of fruit cake! Return trip was orange juice, 2 biscuits, tiny tub of pasta and a tiny hotdog in a bun. It was also barely warm. Any extra food was charged for. I have been fed better on no frills airlines! Entertainment was drop down screens from ceiling that due to the seat I was in was either too far away or right above me making watching impossible. I understand the entertainment will be fixed when their new planes arrive! I will fly another airline next time.



Air Pacific Customer review :  10 January 2013 by C Landos    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight was on time - no trouble with check-in or out. We got food and headphones/movie included without charge and pillow etc. Got from A to B in good time. Staff warm and attentive. Our drop-down TV was broken, but kids could move to aisle seat to see another one.



Air Pacific Customer review :  9 January 2013 by D Triston    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Worst experience in 30+ years of flying. Checked with airline 3 times prior to going to the airport as there had been a storm in Fiji. Told all was well and on time. Arrived at airport and stood in line for 2 hours to be told of a 12 hour delay. Got to LA far too late to catch any planes to San Francisco. Put up in a reasonable hotel but then the same thing happened in LA! Told we were booked to San Francisco to find the flight was cancelled the night before and we weren't notified. Didn't get to SFO until nearly midnight after spending a night in LA. Things happen, but keep us informed and don't make people stay in airport lounges for 10-12 hours needlessly. Will never fly with them again.



Air Pacific Customer review :  9 January 2013 by Alan W Nash    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I were booked on a flight from Sydney to LAX (with stop in Nadi) on Dec 9, 2012. About midnight on Dec 8, I called to confirm the flight and was told the flight from Nadi to LAX had been cancelled. No attempt to notify anyone on the flight. Told Air Pacific would provide vouchers but no other assurances were made. There was a long wait in Nadi for Air Pacific to make arrangements for all the passengers. There was a minimal voucher provided that did cover the hotel cost plus one meal. The flight to LAX the next morning was on an ancient 747. In the 3 seats in which my wife and I were located and the 3 in front, only 1 light worked. Two seats did not recline. None of the 6 seats had a working TV so there was no entertainment. The food was bad. When we finally arrived in LA we were told that Air Pacific would not reimburse any expenses we incurred except for providing hotel in LA. We were forced to pay the change ticket costs of our connecting flight in LA.



Air Pacific Customer review :  9 January 2013 by Brian Richmond    (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-NAN on 12 Dec. The service and food was unacceptable considering the cost of a return ticket, I have travelled a lot with Air Pacific in the past and the service and food has deteriorated considerably. Food and beverage supplied - small hot dog, container of inedbiel pasta and an orange drink - smacks more of a low level budget airline. My wife and I also travelled from NAN to CHCH return on 23 and 30 Dec. Same horrible inedible food and definitely no Xmas spirit. Shocked at the quality of the food on this flight considering its a 4 hr journey. We travel for the last time with Air Pacific to AKL on the 13th Jan.



Air Pacific Customer review :  2 January 2013 by Gerald Matthews    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return trip Honolulu to Brisbane. My wife and I arrived at Honolulu International and were told that our flight to Brisbane was delayed two hours and we might not make our connection in Nadi to Brisbane but Air Pacific would get us on another flight and accommodate us as necessary. We had no issue with this as delays happen. When the two hours were up the airline announced that there would be a further 90 minutes delay and they would issue a voucher for lunch. We returned to the gate after 90 minutes and Air Pacific told us that the aircraft would not be flying. After a considerable time we managed to retrieve our bags, lined up for the shuttle. We were about to board our shuttle when Air Pacific staff turned up to announce our aircraft was now flying - everyone thought he was joking. They had to retrieve people from hotels who had already checked in. Again we had to check our bags back in and go through security. Finally we were aboard the aircraft, 7 hours late. We arrived in Nadi at midnight - a general announcement was made about the options. There was mass queue jumping and they were dealing with 2 or 3 people at once - it was farcical. When we got to talk to someone we asked could we fly to the Gold Coast. At first this couldn't be done, then this changed and we were on an Air Pacific flight to Auckland then a Virgin flight to the Gold Coast. We went to the shuttle to be transferred to the overnight hotel. In Auckland the Transfer Desk is only manned by Air NZ, and they issued us Qantas boarding passes to Brisbane. The flight to Brisbane was like 5 star service compared to 2 star service we had received from AP.



Air Pacific Customer review :  20 December 2012 by C Herbst    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Nadi to LAX on 10 Dec 12. No boarding organization. Paid a lot extra to sit in Business Class. Narrow, uncomfortable seats. Seat broken - would not recline so little or no sleep during 10 hr flight. Headset broken, sound was all static, no movie menu from which to chose, screen was extremely small, movie already in progress and no controls to restart. Because of this, didn't watch or listen to anything. Because of dietary restrictions, could not eat anything on the dinner menu. Cheese offered during inflight snack was stale. Ordered drink, which I did not receive. Always had to ask for water or get your own. Slow, unacceptable service. This was not even close to any other Business Class comfort and service. Will not fly Air Pacific again.




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