Origin Pacific Airways Passenger Reviews and Customer Trip Reports
AUGUST 2006 : Origin Pacific Airways suspends operations
Origin Pacific - by Sarah McLaughlin
31 March 2006
I need to extol the wonderful service I continue to receive from Origin
Pacific. I flew CHC-WLG via NSN. Had two bags, one weighing 23kg and
another weighing 17kg. I knew they would be overweight, policy on my e-
ticket said 15kg limit, but the girl at check-in took my 23kg bag and
waived all extra charges! I repeatedly tried to pay but she said it was
fine, but that I would need to pay for the second one. Like I'm going to
say no to that! Flight took off exactly on time, J41 aircraft which was
completely full. Must endlessly praise the flight attendant - she had to
work in a cramped, noisy, full aircraft and she did it all with a smile
on her face. Extremely professional and empathetic - saw me bringing on
a heavy backpack as my carry-on (didn't want to get it checked as it
contained my laptop) and offered to store it next to her seat as it
wouldn't fit under mine. Absolutely fantastic! Stop in Nelson was quick
and painless, FA welcomed me back personally as I boarded and little hop
over the Strait was wonderful. Thank you Origin for a continuously
improving, very high level of service. I am won over and will use you
whenever I can!
Pacific - by Frances Thomas
I always fly Origin Pacific. Find the staff really friendly and I too
have had overweight luggage allowed through without any extra cost or
hassles. Absolutely love the student stand-by fares - they save me a lot
getting back home over the semester breaks from uni ($70 from between
wellington and hamilton instead of $90+ with Air NZ. It makes all the
difference to a student like me).
Pacific - by Sarah McLaughlin
Flew Origin Pacific WLG to CHC this morning on a J31 aircraft. I had apprehensions
about this because it's a TINY plane and I'm not good with small aircraft, however I
had heard great things about Origin so thought I'd give them a shot (and for $69 how
could I not?!). The check in was a bit weird, the other airlines gave notice on the
boards when to check in but there was still no sign from Origin for my flight half an
hour before it was due to take-off. I enquired if the check in was open for
Christchurch and the girl at the counter informed me that yup, it was. Think it would
be better if they said it was open as they did with their other flights to Blenheim
and Nelson but anyway, no problems there. Boarded the tiny plane, nearly tripped on
the step in the middle and could barely fit my bag in front of me as I was right at
the front of the plane behind the pilots. This was actually quite reassuring for me
as I could see what they were doing. The flight itself was surprisingly smooth, I was
expecting to be thrown about the sky thanks to the Wellington northerly! But it was
great, the hour that it took to get to Christchurch whizzed by and we took off and
landed exactly on time - fantastic! I don't understand why people whinge about the
walk from the tarmac at Christchurch, it was great to stretch my legs after the
slight cramping in the plane, and it's not MILES. It took maybe three minutes if
that! Sturdy little planes, noisy but you get used to it, and friendly crew both in
the air and on the ground. Be prepared though, if you're on the J31 there's no
FAs or inflight refreshments so BYO if you need them! Would have no hesitations to
fly with them again!
Pacific - by Susan Newlove
Auckland - New Plymouth. Decided to fly on their 'student standby' fare, which is
NZ$60 one way for this route (usually from NZ$80). Absolutely no problems checking in
- seemless boarding. Remember that these are tiny planes - about 7 rows, with one
seat on one side, and two on the other. It means you can have a rough ride if it's
windy. The pilot & co-pilot, who greet you onboard, are friendly & professional.
It's a quick flight, obviously with no onboard service, but a really nice cheap way to
get from A to B and an alternative to Air NZ. Love the idea of student standby and
they have great repositioning flight deals as well.
Pacific - by Peter Lewis
We booked and paid for return flights Auckland - Napier - Auckland, and received our tickets.
Two weeks before our departure we had a phone call from Origin Pacific to tell us that our 4pm
Friday departure had now been rescheduled to 7pm. This was no good to us, as we had a theatre
booking in Napier at 8pm . 'Thats fine', they said , 'we will give you a refund'. Which hardly
solves the problem. We had to rebook to fly down Air New Zealand at twice the fare - all the cheaper
seats had by then been sold.
Our return flight from Napier was due to leave at 3pm Sunday, so we were at the airport and checked
in soon after 2pm. About half an hour later we were told that the flight was delayed, and at 4pm
were told that the flight had now been cancelled. A telephone call to the Origin Pacific booking
office revealed that they couldn't care less about the fact that we needed to be back in Auckland
ready for work the following morning. Finally, we managed to get seats on an Air New Zealand flight
that left Napier at 7pm.
Personally, we would never book or attempt to travel by Origin Pacaific again. They are totally
unreliable, and do not appear to have any consideration at all for their clients.
Pacific - by Susan Newlove
My first ever Origin Pacific experience and it was all good.
First of all the price - I paid $76 two days before I flew, which was about a third of the price
that Air NZ was asking for.
Check in was a breeze, very friendly check in guy who allowed my 24 kg bag on because the flight
wasn't very full (a very 'she'll be right' attitude - love it). They have a 15kg luggage allowance
normally so I was preparing to pay extra (it's $5 per kg over the limit and they can put your bag on
the next flight if they want).
The flight had come up from Nelson and Origin Pacific only fly once a day from NP to Auckland. Very
small plane - I think it sat about 20. Boarding was quick, with a quick safety talk from the co-
pilot (no in flight service) and we were off. A really quick flight to Auckland, luggage was
through in a jiffy and I was on my way.
Looking forward to flying Origin again, great little airline.
Pacific - by Simon Wilson
I recently flew 7 sectors on Origin Pacific. The airline was dumped by Qantas NZ and has since cut
out it's larger Dash 8 and ATR 72 aircraft. Cabin service on the J41 is now only water (no service
on J31/J32). Due to headwinds on a flight from WLG-HLZ, my suitcase had to be left behind. However,
I was well over the 15kg allowance so I didn't really mind. Unfortunately, the next flight was the
following day. However, the ground crew were excellent in dealing with this problem and handed out
$20 vouchers to those affected. For short flights, not a problem given the fares, and a quicker way
to get your baggage than off a 737. Note that some flights involve a stop or even two or three. More
routes have been dropped, DUD being the latest.
Pacific - by Jack Clark
I have traveled Origin Pacific many a time and will always continue to do so. Origin have great
customer service a nice change from the "snobbish" attitudes of AirNZ and Qantas. People complain
about the walk at CHC airport I have no problem walking for a couple of minutes when I am saving
money on my airfare and also helping out the little guy in this industry. I will always fly and
recommend Origin over AirNZ and Qantas.
Pacific - by Mike Granger
I've read the comments above and I guess it surprises me. I was a commuter airline pilot about 15
years ago and I flew planes on these same sectors that were far smaller and not as well organised as
Origin. Last week I sat in a J31 and flew between Christchurch and Nelson return and I
impressed with every aspect. Some comments refer to the long walk at Christchurch. you obviously
have not flown out of Auckland. check out the walk to the Whangarei or Tauranga Saabs of Air New
Zealand. you could be forgiven if you thought that you were walking that sector. Heathrow use
buses between terminals. Sure there may be some improvements required but IF Origin were not here
tomorrow do you know what Air NZ will do with the fares? Support the competition and maybe we
could see bigger aircraft on those sectors.
Pacific - by O Mitchell
I must say my recent trip on Origin Pacific was my first trip. Christchurch to Dunedin on their
JS41. Those that complain abotu the 5 mile hike to the terminal at CHC are right, it's not good.
Far too long and beware of crossing petrol tankers at the terminal gates. The aircraft was very
cramped, not much legroom and very skinny seats. The flight itself was remarkably uneventful and
boring, the sole cabin attendant looked thrilled not to be in Tahiti (sarcasm) and the service was
not very good, tho the check-in staff at CHC were very nice and most helpful.
We hit very severe turbulence on
approach to DUD without any warning from the pilots, of which I was somewhat
accustomed to from
other airlines, and the plane was pitching and yawing rather violently. We had no word at all from
the flight deck after we got through the ten mins of turbulence and I was left feeling rather shaken
and not too well cared for by the crew. A simple "We're sorry about that folks, hope everyone is
ok" would have been enough recognition, but alas it never came. The near sideways landing was a
welcome relief. Unfortunately as I write this, I am looking at my return ticket for Monday and not
looking forward to another Origin flight. I am flying on my airpoints otherwise I
would have taken my preferred carrier, AirNZ, but oh well, at least I know not to fly Origin again,
and certainly wouldn't be recommending them anytime soon.
Pacific - by Michael Lewis
Check in staff very friendly, long walk from terminal to aircraft, J41 aircraft are very small
without much room very narrow seating, also very noisy aircraft to fly in if seated near the
Service frnm the sole cabin crew member very good.
These smaller aircraft can provide a rough ride esp coming into Wellington airport.
Overall the flight was okay and would use Origin Pacific again - if they offer the cheapest flight on
the day I am travelling.
Pacific - by Patrik Frank
I have been flying with Origin Pacific a few times in the past month (8 single sectors) and I must
say I am truly impressed by the friendliness of their staff. They are doing a great job.
Unfortunately I didn't get any inflight service on 5 out of 8 flights because they don't offer any
service on their Jetstream 31s. As for the the service on the Jetstream 41s it isn't exactly great
but it certainly is way better than Air NZ's "being there is everything"-service. You can actually
get enough food to get you through for a few hours, which is a lot more than the single tiny biscuit
you get with Air NZ. And as I said, staff is awesome, very friendly, helpful and just a pleasure to
be around (this is true for cabin crew, pilots and ground staff alike!).
The only drawback about Origin Pacific are their aircraft. Those BAe Jetstreams are just way to
small. There's not even space for a Laptop in the cabin if the flight is full. Plus the Jetstream
31s don't allow for any inflight service at all. Their only advantage is that you can actually
watch the pilots at work if you're lucky enough to be seated on 1B.
Pacific - by Jordan Simeon
I recently flew the CHC-DUD route on origin and was relatively impressed with the service. Check
in was a little slow and I was disappointed with the long walk through a sparsely covered walkway to
the departure lounge. Once onboard the service was pretty straightforward
-water, coffee, tea and
cheese and crackers or biscuits were offered. The one flight attendant on our little 20 seater was very polite and cheerful.
Pacific - by Rob Clark
I worked for Origin in Wellington and now work for Qantas in Los Angeles. Considering the state of
the airlines in America, Kiwis should be pleased with the balance of service, schedules, prices
and overall competition between Air NZ and Origin/Qantas! Origin and Qantas are so different (Qantas
has been flying for 75 years - Origin 6) that there are bound to be conflicts and occasional ill-
communication. Yet I was always pretty impressed with what Origin achieves despite Air NZ's best
efforts. The owners and senior management have a wealth of experience and a real customer service
Pacific - by P Heath
Pacific act purely as an agent for Qantas in Dunedin they are not able
to book QF passengers nor allocate them seats they can not even look up
there bookings in a computer system ,they rely solely on information
sent to them by Qantas. They are unable to contact passengers that have
booked with Qantas and that responsibility lies totally with Qantas to
advise there clients. With regard to the queues at CHC I wonder if H
Marsh realises that the Qantas check in is carried out by Air New
Zealand staff it might explain the delays ?
Pacific - by Harriot Marsh
response to comments made by P Heath, if you read carefully you would
realise that the 10 minute delay was a minute part of what went wrong
that day. My actual gripe was the fact that we were not contacted about
the change to the Origin schedule that particular day! Now it may not
have been a major problem if we were not travelling with a 5 year old.
And as for the food comment, what I meant was, if you dont mind missing
out on a meal with Air NZ, then you are better off flying with them. Now
I am all for the "little" guy and believe that Origin are
fairly professional, but that particular day was not what I would
consider acceptable. Now we could blame a myriad of people including the
QF ticketing agents and reservation staff. But for me at the end of the
day it falls back on Origin. If Origin staff cannot allocate seats onto
QF aircraft, then when will they be able to? Its a pain when you travel
with children especially. And have you seen the queues recently at CHC
airport? If Origin are going to fly as a link service for QF in NZ then
both airlines need to sort out some kind of memorandum of understanding
that does not let either side down. I have recently flown with Origin on
a day trip to CHC and it was a normal run of the mill flight. This is
what I expect. Although I didn't have a connecting flight to worry
about. I can only say that I have heard 2 or 3 other people I know have
a moan about QF and Origin in Dunedin. For me personally it was a bad
start to a long day. These might be small bumps that need to be ironed
out of the service delivery but it needs to happen sooner rather than
later and hopefully websites like this one can assist.
Pacific - by P Heath
to H Marsh - Qantas should have contacted you as the schedule was
changed back in October. As for your boarding pass Origin are not able
to allocate seats on the Qantas flights and are only allowed to tag your
bags, and obviously you have not travelled Air NZ Express yet as your
meal is a small biscuit only with juice water and tea or coffee not
different to Origin Pacific. Sounds like your only problem with Origin
Pacific is a 10 min delay on the flight from Dunedin. Give the
competition a fair go or go back to Air NZ and pay the price of a
Pacific - by H Marsh
know Origin are doing their best but I had an absolute horrific
experience with then recently. I booked with QANTAS
Dunedin-Auckland-Dunedin. The ticketing agent told me that we would have
to fly Origin for the first sector there and last sector home (DUD-CHC-DUD).
I was okay with that. Yesterday morning we drove to Dunedin airport to
catch our 0730 flight to CHC. We arrived to an empty, non staffed
terminal building. The only life at DUD airport was the Air NZ check in
staff and Air NZ pax. I waited for 20 more minutes and decided to ring
QF. Well the QF agent was not at all helpful and proceeded to tell me
that our flight had been cancelled and rescheduled to 1400hrs! I could
not believe this. She then went on to say that they had tried to get
hold of me at home to tell me the changes! This is untrue as my younger
sister was house sitting for us and never recieved that phone call. So
we went back at 1400 and the plane left 10 mins behind schedule. The
flight attendant was lovely - I take my hat off to her for working
inside a BAe Jetstream41 cabin! It is a very pokey plane and I feel
sorry for passengers who are tall and/or large build. The flight was
non-eventful until we landed and had to do a 5 mile walk from the
aircraft to the gate and eventually inside the arrivals hall at CHC.
Then an announcement for all PX travelling onto AKL from DUD needed to
re-check in! The luggage was tagged but we were not given a boarding
pass straight through from staff in Dunedin! I lined up for 25 mins. I
got our passes and we go onto the QF 737. The cabin crew were quite
young - and very rude to some Asian people on board. The meal was okay
and service acceptable. But origin - well if you dont mind missing out
on a meal - stick to Air NZ!!!
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