Thai Airways

✅ Trip Verified | 30 mins into flight the screens went blank along the row of three seats. I brought this to the attention of a flight attendant in the galley area – who was irritated but did offer to have a look as soon as possible. Waited 30 mins – nobody came to look at the screens. I asked another flight attendant who looked at the screens and said “I’ll get them reset”. Waited another hour - nothing happened. Asked yet another flight attendant who said “they will be reset”. I asked how long this might take – a shrug was the response. Over the next hour we asked attendants twice more about the progress with no further information being forthcoming – we had lost faith in the ‘it’s being reset’ comment. Now 2 hours 30 mins into the flight a ‘minor manager’ arrived to offer us “compensation” – a choice of ‘2500 Thai air miles’ or $100 off our next Thai Air flight. We explained that this was not compensation because as we were unlikely to fly to Thailand again the offer had no value to us. We asked to speak to the ‘manager’. After another 30 minutes and now about 3 hours into the flight the ‘flight manager’ arrived and explained that no other offer of compensation was available, but, she would take my email address and we would be contacted after the flight via email with an offer of compensation. The flight manager apologised for the failure of the systems and said that she understood how disappointed and inconvenienced we were by the equipment failure – this was the first apology received. As of now, 21 April, five days after the flight no contact has been made to my email address. I would like to point out that all power to the systems in our row of three seats was off. Obviously, we had no access to any of the ‘provided’ films or other entertainment/information. As we had no power to the row of seats it was not possible to ‘call’ an attendant; so our contact was achieved by repeatedly moving through the cabin to find an attendant. We had no lights to read from. This was a problem as the passenger in the window seat was trying to sleep so had shut the window. This passenger was woken up and provided with an eye mask and then opened the window so that it was just possible to read, but with difficulty. There was no power to charge phones – so whilst I was able to watch my phone for a while, this became impossible later in the flight. There was no air ventilation from above and at times the space was very stuffy and uncomfortable because of this. We would also like to point out the poor communication with flight attendants. Until the ‘flight manager’ spoke to us three hours into the flight none of the attendants had apologised or shown any sympathy. I felt like I was an inconvenience to the attendant and found their manner short and off-hand. We did appreciate the apology of the ‘flight manager’ and the offer to reach out and contact us after the flight – it is a shame that this did not actually happen. We remain very disappointed in the lack of facilities available to us on the flight and the manner in which our concerns were dealt with by staff. It was without doubt the worst long haul flight we have experienced in many years of travelling.

✅ Trip Verified | Thai cancelled the flight and put the passengers through hell, not having a clear plan set up for hosting us at hotels, etc (I had to take my own cab to a hotel that eventually we heard about, an hour or so after waiting at luggage). Then I was put on another flight via Singapore. The flight was about Oct 10, 2023, and per EU regulations, Thai Air owed us compensation. They would bounce me around during calls & emails and finally said an office in the USA had to provide the compensation. It is now 19 April 2024, and I have yet to hear or receive anything from them. I will never book with Thai again and suggest you strongly consider other options yourself. Their flights may be cheaper than others, but you get what you pay for. In fact, you don't even get what you pay for at a lower price.

✅ Trip Verified | This was a codeshare flight with Turkish Airlines. We tried to book seats before departing Bangkok, and could not. My husband and I ended up in the middle seat of 3 seat plane - behind each other. We ordered vegetarian food, and got inedible vegan food. Obviously Thai Airways does not know the difference between vegetarian and vegan. Cabin crew practically non existent after serving food, staying at the back. Entertainment poor selection. No blanket on my seat - had to ask my husband as he was not using his for the overnight flight. No amenity kit provided. Would not recommend Thai Airways.

✅ Trip Verified | I had to reschedule a flight. It was impossible to do this online. Getting hold of anyone in customer services is an absolute nightmare. The phones are hopeless. If you search around online you may be lucky to get an email address that someone will answer. It wasn’t as if this was a cheap ticket. If you need any kind of money back, including for a flight cancellation, then after they have helped themselves to a sizeable slice of your pie, you may wait months without any updates or contact.

✅ Trip Verified | It took the airport 1 hour plus to attend to me after i had forgotten my cabin bag at security screening. Consequently I missed the flight and they would neither provide a refund or reroute me to the next flight. I reported the forgotten baggage to immigration desk at 7:50 PM and was attended to by the airport staff at 9 PM for a flight at 9:35 PM. I had 35 minutes to redo the security check, claim the forgotten luggage and take the airport train to the gate - an impossible feat to achieve!

✅ Trip Verified | We flew Thai Airways again. This time from Bangkok to Frankfurt round trip. The first leg was day flight which we enjoyed very good service. The check-in was smooth and the aircrew onboard were friendly and helpful. We enjoyed a nice meal and drink served with efficient and fast service. During flight we also had snacks i.e. sandwich, fruit and soft drink. The flight was smooth and we arrived a little early than schedule. The second leg back to Bangkok was night flight. The check in which serviced by Lufthansa staff had some problem with my seat which was changed unnoticed but this was solved before our boarding. The service by aircrew on board was excellent eventhough the flight was fully booked. The food was very good and tasty both dinner and breakfast. Of course the crew privide some snacks during the flight which we were very much appreciated. We arrived on time. Excellent flight and service.

✅ Trip Verified | Passengers embarking on what should have been a routine journey with Thai Airways found themselves stranded in a vortex of incompetence. With a delay stretching five hours, the airline failed to provide customer service beyond the instruction to wait in limbo. Neither sustenance nor refreshments were offered. Highly do not recommend.

Not Verified | Poor cabin service and ignorant staff. Multiple attempts to get an attendant and they just keep turning the call light off until you give in. Food ordinary with no coffee served after the meal and no rubbish collected. Check in easy and quick. Baggage delay on arrival- more than 1.5h.

✅ Trip Verified | Older aircraft a little worn but still comfortable. Food and service is sensational, Thai Airways never get this wrong. Inseat tv was slow to respond and ear phones are uncomfortable to wear. Got moved to a empty seat towards the front of the plane was very appreciated

Not Verified | I book a ticket Bangkok to Hanoi for my wife December 26 on Thai Airways website. The system charged me twice. I called immediately Thai Airways and the agent told me yes I see you will be refund in two weeks through your credit card. Two months after despite new calls to the airlines and many mails I do not receive any refund. I am a ROP member of Thai Airways and do not understand the behavior of the airline. Unbelievably dishonest. Cannot trust them any more.