ONUR AIR review : 2 August 2008 : by D Topham

Customer Rating : 3/5

Manchester to Dalaman. Flight was on time, no delays. Staff pleasant when you saw them, they tended to stay behind the curtain! Leg room good for a budget airline, however seats were a bit worn. A bit of turbulence but not too bad. Dalaman to Manchester. Flight on time - once again, didn't see a lot of the stewards and stewardess' but what we did see was pleasing. Safety video played in Turkish and English. Legroom and seats good.

ONUR AIR review : 2 August 2008 : by J Allen

Customer Rating : 4/5

Gatwick to Dalaman. Chaotic check-in (initially only 2 desks for a fully booked flight) not sure if this is the airline's fault. Aircraft both ways clean and reasonably comfortable. Staff pleasant enough on both flights - looking at previous comments it seems they dont really have a corporate approach to customer care. As a budget airline they probably dont have a large fleet of aircraft so it is a bit of a gamble as far as cancellations and delays are concerned - bear this in mind when you book.

ONUR AIR review : 26 July 2008 : by S Banks

Customer Rating : 3/5

Edinburgh-Bodrum Milas-Edinburgh A321. On time both ways, although check-in desks at Bodrum were very slow on the way back. Considering cost of the ticket paid and as with all low cost carriers, snacks on board are expensive - save money and take your own with you! Staff seem to understand what you are saying onboard when it suits them. Seats were comfortable but legroom not the best. Duty free prices on board very good and you can pay in euros or turkish lira or sterling. Although no entertainment onboard, the route map showing throughout the flight. Overall great value for money.

ONUR AIR review : 26 July 2008 : by H O'Connor

Customer Rating : 4/5

Manchester to Bodrum return, No complaints about our flight. Took off on time, staff as courteous as any other airline we have travelled, even with a language barrier.

ONUR AIR review : 22 July 2008 : by K Leigh

Customer Rating : 1/5

Return travel Machester to Bodrum. While appreciating that this is a budget airline, this is the worst flight I have ever had to endure. Check-in was a shambles - we arrived 3 hours prior to departure, queued for an hour, and were seated separately. The flight was delayed for 90 minutes with no explanation, while we sat and gazed at the plane on the tarmac. On the flight, staff were unhelpful, there were no complimentary drinks or meals, no in-flight entertainment and extortionate prices if you want to buy a bottle of water. We asked for some tap water, as we were not carrying any cash, and the hostess laughed at us and walked off! All prices are in Euros, and they round the exchange rates up or down to suit them! I cannot understand why anyone has given this airline higher than a 1 star rating.

ONUR AIR review : 22 July 2008 : by D Broadley

Customer Rating : 3/5

I flew Humberside to Dalaman. The staff certainly need lessons in manners - when you actually saw them as they tend to stay behind the curtain at the front and back of plane for almost the whole flight. When they did appear it was usually to snap at someone. On the whole this is a budget airline so you get what you pay for.

ONUR AIR review : 22 July 2008 : by Joy Adams

Customer Rating : 4/5

I was dreading the flight East Midlands Airport to Bodrum. However, stewards were helpful & pleasant and both flights were on time. I did notice on your forum that the majority of delayed flights seemed to be in relation to Manchester airport and a flight returning to Manchester from Bodrum whilst we were waiting to board our own flight had a delay of 4 hours. Overall a good experience.

ONUR AIR review : 17 July 2008 : by P Martin

Customer Rating : 3/5

Just back from Antalya, flight out delayed 10 mins plenty of leg room, coming back delay 30 mins but not much leg room, no entertainment on board, snacks and drinks available - no better or worse than any budget airline. Crew were ok, but very little smiling from them - only concern I had was coming back that the cockpit door was open for quite long periods of time which I thought was against air travel law!

ONUR AIR review : 5 July 2008 : by Amanda Lamb

Customer Rating : 1/5

Booked flights to Izmir back in February and booked accommodation around the flights. Two weeks before travel the flights were cancelled - no apology, no explanation no nothing. No though of the poor people at the hotel who lost out as a result. Shan't book with them again.

ONUR AIR review : 5 July 2008 : by S Newlands

Customer Rating : 3/5

Glasgow to Dalaman on a Boeing 767 which was clean and respectable enough. Seat width and leg width fine. Aircrew pleasant. Return flight on a Airbus 300 which seemed old and worn. Air conditioning did at least work on this plane. Again staff pleasant enough.

ONUR AIR review : 30 June 2008 : by Dave Ball

Customer Rating : 3/5

Manchester to Bodrum. Allowed 20kg allowance as opposed to usual 15kg. Took off only 15 minutes late, had decent seats with a window. Leg room average. Cabin instructions difficult to understand due to heavy accents of cabin staff, but we couldn't speak Turkish so shouldn't complain. No meal, but not a problem as snacks & drinks available at a price. On arriving at Bodrum, luggage was waiting on the carousel for us (slight delay at immigration). Return journey also on time and no problems encountered. Overall no better or worse than any other budget airline, and I would have no problem using them again.

ONUR AIR review : 30 June 2008 : by B Young

Customer Rating : 4/5

Traveled to Dalaman from Liverpool. Flight out on time, clean modern aircraft, legroom adequate - flight attendants cheerful. Would use this airline again.

ONUR AIR review : 25 June 2008 : by D Woodbine

Customer Rating : 3/5

Manchester to Dalaman at end of May. No inflight entertainment. Staff did their best - some language difficulties. Food and drinks slightly on the expensive side. Slight delays on both outward and return flights. Would travel with them again.

ONUR AIR review : 18 June 2008 : by C O'Donnell

Customer Rating : 3/5

Travelled to Bodrum from Teesside - on outward journey we were 90 minutes delayed but coming back we actually set off 45 minutes early! Staff weren't over friendly but no real complaints. Leg room no different from any other budget airline. For £139 per person we would definitely use them again.

ONUR AIR review : 7 June 2008 : by Gerry Boyce

Customer Rating : 2/5

Just had Onur Air cancel our flights for a holiday to Turkey from Glasgow in July, no comment, no explanation and to hell with all of the problems that will cause for our hotel booking, transfers and car parking. A disgraceful way to treat your customers.

ONUR AIR review : 7 June 2008 : by A Koneri

Customer Rating : 2/5

IST-AYT, ASR-IST. IST-AYT on an old A300. Flight full but on time. Boarding through both forward and rear doors resulted in passengers crossing each other in the middle. Very disorganized. Seats very worn and uncomfortable, could feel the metal behind the cushion. Was served with drinks and a cake. They are a budget carrier and this showed.fro

ONUR AIR review : 7 June 2008 : by Ron Kuhlmann

Customer Rating : 2/5

IST-ASR-IST. Not great. The seating was very tight and the crew was "present" but barely. Outbound was OK but the return was delayed by slot problems in IST with no information at all. Compared with Turkish, these folks run a distant second.

ONUR AIR review : 3 June 2008 : by Mark Skelding

Customer Rating : 3/5

Just returned from Dalaman to Gatwick. Onur Air is a budget airline. Don't buy food on board, take your own if you need to. Legroom was adequate on both flights. For the money its okay. Don't expect 5 star service and you won't be disappointed.

ONUR AIR review : 3 June 2008 : by A Fitzgerald

Customer Rating : 4/5

Gatwick-Bodrum return. An overnight flight and sleeping passengers weren't disturbed. Safety briefing made via a video in Turkish and English. Cabin crew pleasant, English was limited. Legroom was just ok, no worse than other airlines. I believe that a meal was served despite being advised they had been withdrawn prior to travelling. Return flight left Bodrum on time. Despite being informed that inflight meals had been withdrawn, we received a meal, free soft drinks, tea and coffee. Plenty of legroom, more than the outbound flight. Safety demonstration was carried out by cabin crew. Any announcements in English were very difficult to understand! As an economy, short haul airline, I would fly again with Onur.

ONUR AIR review : 30 May 2008 : by K Bainbridge

Customer Rating : 3/5

Newcastle to Bodrum return. The staff are the most miserable, unhelpful and rude flight attendants I have come across. When speaking to one male attendant on our outbound trip he ignored me mid sentence and started speaking and laughing with a female colleague in his native language. Do not purchase the food on board - it cost £16 for 2 cheese sandwiches, 2 packets of crisps and 2 small bottles of wine (which were not consumed as they are awful) the sandwich looked to be full from the packaging but when we opened it "it was just for show" with nothing actually in the sandwich!

ONUR AIR review : 27 May 2008 : by Bill Jones

Customer Rating : 3/5

Waited for one and three quarter hours on the plane on the tarmac, owing to baggage problem at Manchester Airport. Smooth entry at Dalaman, about 15 minutes. Return journey was swift at Dalaman but waited nearly an hour on the tarmac at Manchester Airport trying to find a place to disembark. Stood in wind, cold and rain as bus was not there!! I think the problem is at Manchester Airport which is failing its customers and harming its reputation. However, I met other travellers who had been 2 or 3 hours late with Onur Air and said they would not travel with them again. We found staff fine, but did have to wait until Captain decided to inform us what was happening! Communication skills of Captains needs improving!

ONUR AIR review : 21 May 2008 : by C Dear

Customer Rating : 1/5

Have just used Onur for the first time and from other reviews here they appear to have a poor record for reliability of flight times. I agree. Our outgoing flight from Gatwick to Bodrum was delayed over 7 hours overnight with explanation of a technical fault. They sent another aircraft for the outbound flight which went half full as some passengers had been offered a previous flight. We had no knowledge of this and Gatwick were very poor at giving out any information to all passengers. That flight in the end was comfortable and an inflight breakfast provided. The cabin crew look very smart but any flight messages in English were not easily understood and spoken at speed. Our return flight went on time 7.30pm, but the airplane was extremely cramped for leg room and very little space between you and seat headrest in front (the worst I have travelled on). The plane was full and we hadn't been advised at all that there would be no free drinks provided or in-flight meal, even though our holiday booking documents stated our travel included in-flight meals. Refreshments appeared very expensive to buy. Would advise anyone travelling to make sure you have your own drink and food with you for the 3.5 hour flight.

ONUR AIR review : 21 May 2008 : by David Smith

Customer Rating : 1/5

Manchester to Bodrum return. Both flights subject to long delays, with no explanation or apology offered. The staff take the view that long delays are normal and that passengers should accept them, including those passengers with infant children, or who are elderly, or have a disability. Apparently the inconveniencing of several hundred paying customers does not even merit comment from their staff. At Bodrum airport the prices are scandalously high, for example a small can of Sprite lemonade costs about £5. This is not an airport you want to be delayed at. On the plane the English passenger behind me asked for some assistance from one attendant, while another attendant laughingly made insulting and disparaging remarks about him in Turkish. If the staff on this airline regard themselves as some sort of elite, and better than their customers, then they have a lot to learn. The management of the service, its punctuality, its customer service standards, and the behaviour of some staff are all unacceptable.

Onur Air - by M Whyte

21 May 2008  Customer Trip Rating :

Dont think we will travel with Onur Air again. No Leg room made the journey very uncomfortable, food and drinks very expensive and staff unhelpful. No delays though.

Onur Air - by Jane Eaves

19 May 2008  Customer Trip Rating :

We have just returned after our first flight with Onur Air, and never again. The outbound flight was delayed over 6 hours with no explanation. The cabin crew were rude and abrupt. By the time the flight took off it was the early hours of the morning, and after being at the airport for 9 hours by the time the flight left, all passengers were very tired to say the least, but cabin crew did everything in their power to prevent all passengers from sleeping. The flight back had no delays and the crew were a lot better.

Onur Air - by Sue Harding

16 May 2008  Customer Trip Rating :

Manchester to Bodrum. We boarded the plane on time but were delayed due to a baggage problem for an hour. The flight was fine - no better no worse than other charter airlines Id been on. We didnt purchase food so cant comment on that. Coming back we had the old A300 airbus seat configuration of 2-4-2. It was half full and could sit anywhere. The return flight again was fine. No delays whatsoever coming back.

Onur Air - by N Alen

16 May 2008  Customer Trip Rating :

Travelled to Dalaman and back. Flight was comfortable, staff friendly, minor gripe no free drinks but for the price it was very good value. People who fly with Onur must remember its a budget airline and as such its basic.

Onur Air - by L Scaresbrook

13 May 2008  Customer Trip Rating :

I have used Onur Air several times, Dalaman to East Midlands return and have had no complaints once I am actually onboard the aircraft. The problem is with delays. In 2007 myself, family and friends used Onur Air Dalaman/ East Midlands route and every single journey we all encountered horrendous delays. Every Sunday the flight was late leaving Dalaman and then late leaving East Midlands for the return trip. Surely if this is an ongoing problem, steps could be taken to rectify it for the future. Without so many delays I would be a very happy and satisfied customer. I therefore rate my experience with this airline as 'Poor' because of the continuing delay problem.

Onur Air - by Nicola Holmes

13 May 2008  Customer Trip Rating :

Manchester to Antalya. I was extremely concerned about flying with Onur after reading poor reviews and being extremely fearful of flying. Outbound flight was delayed by 2.5 hours and return was delayed by 5 hours! We were told while waiting for our return flight that there had been a technical fault with the plane coming to Antalya and that an alternative was being sent from Amsterdam to Bodrum to Antalya - this only made my nerves even worse. As safety was my main concern - both flights were actually comfortable with hardly any turbulence. All staff carried out full safety checks and seemed well trained and were pleasant. No in flight entertainment however. Overall would not travel with Onur again because of the delays and safety issues.

Onur Air - by T Rees

23 April 2008  Customer Trip Rating :

Flight on way out much more comfortable than return flight and staff much more friendly on outgoing flight than return. Not much leg space in between seats which can make the journey very uncomfortable.

Onur Air - by Gary Johnson

15 April 2008  Customer Trip Rating :

Manchester to Bodrum and plane was no better / worse than other carriers I have been with. Cabin crew a bit on the surly side but no complaints. Onboard drinks expensive, but again no surprises there. Return flight set on time. Cabin crew a bit more jovial this time and drinks still as expensive.

Onur Air - by S Scott

4 March 2008  Customer Trip Rating :

Have flown twice with Onur Air. On the first occasion, Bournemouth to Dalaman, we had a 6 hour delay and were given a £5 voucher for food and drink. The second flight was from Gatwick to Dalaman. We had a 24 hour delay as the original flight was cancelled and we had to be bussed to Bodrum for the return flight the next day. We were put up in an awful hotel in Marmaris and provided with dinner and breakfast. No apology and no compensation for additional car hire, Gatwick parking etc. Customer service is zero. Would never fly with them again but unfortunately, particularly out of season, there is very little alternative.

Onur Air - by P Johnson

27 January 2008  Customer Trip Rating :

Flew Onur Air six times in 2007 - return flights Gatwick to Bodrum. It is not the most pleasant of airlines but I find it to be adequate for what is a budget airline. Thankfully the standard inflight food is no longer provided, but food and drinks are available to buy onboard at the standard expensive rates. Only 2 minor delays in 12 flights which I consider acceptable. I have always found the stewards to be friendly & helpful.

Onur Air - by K Hughes

24 January 2008  Customer Trip Rating :

Just flown back with Onur Air from Bodrum to Manchester - never again. We had a four and a half hour flight and didn't get so much as a cup of coffee, let alone an in flight meal. We were promised an inflight meal on the letter we received with our tickets, but nothing was provided - we had to pay for anything we wanted, and budget airline or not, it certainly didn't reflect it in its prices. We will not be using their services again.

Onur Air - by Christine Noy

28 October 2007  Customer Trip Rating :

We flew out of Bristol Airport to Dalaman. After watching the boarding screens we were informed boarding would be in 15 mins (on time). within minutes this had changed to a two hour delay, after half an hour this changed to a four and a half hour delay. In fact the plane had not left Turkey when staff were challenged. No remorse from ground staff, just a £5.00 voucher to get a lunch at the airport. We needed to add more to enable a meal to be purchased. On the return flight again another two hour delay at Dalman airport. The food was the same on each journey a piece of omelette with four/five thin slices about 1/2in long of supposed to be saute potato with the smallest sliver of tomato that had vanished into the dish. One hard roll butter, jam and a cake. This cost £5.00 each way. Very poor. (at the hotel - others arriving from Leeds and Newcastle reported long delays in their flights - so appears a common occurrence). Also beware of the cost charged in the airport eating outlets in Dalaman airport - outrageous. Coffee 8 lira = £3.25, soft drinks the same. Take some water with you, no rules on carrying liquids through.

Onur Air - by J Goodwin

26 October 2007  Customer Trip Rating :

Cardiff to Dalaman return. Both outward and return journeys were good. The plane was clean, the captain kept us informed during journey and crew were very helpful and happy. The food was hot and edible. Would be very happy to fly with them again anytime.

Onur Air - by Clive Moore

19 October 2007  Customer Trip Rating :

Had read a few issues about safety and a little apprehensive. The plane however was new, fresh and clean and flight crew could not have been better. The pilot kept us informed when we encountered some severe turbulence over Europe. The food was Turkish and above the standard of some airlines, not to everyone's taste but found it pleasantly different. Return flight was all normal and very enjoyable, would use Onur again no problem. I think they have made real efforts to get there act together.

Onur Air - by Tom White

20 September 2007  Customer Trip Rating :

Glasgow to Bodrum. Check in chaotic but not airlines fault. A300 was comfortable, crew professional and helpful. The food was surprisingly good and seats were allocated outbound and inbound. The duty free sales were a bit slow. Would have no hesitation in flying Onur Air again.

Onur Air - by A Thorne

11 September 2007  Customer Trip Rating :

Newcastle-Dalaman return. A300 clean and tidy. Crew were miserable but food was hot and enjoyable. Return from Dalaman (the worlds most expensive) was different. Airport service people were out of there depth when it came to check-in, and boarding gate. Delay for 1 hour which we never found out what was for, food again very good but plane was past sell-by-date. Everything rattled and water poured from the centre consol carrying the luggage/overhead air con unit.

Onur Air - by L Murphy

6 September 2007  Customer Trip Rating :

Bodrum to Belfast return with Onur Air. Only irritation was delay - an hour outbound and almost 12 hours on way home, due to safety problem with an aircraft. Meant we ran out of money and Bodrum airport was extremely expensive! Aircraft themselves clean and comfortable. Crew were polite although spoke little English. One FA on return flight was rather snappy. Enjoyed watching flight progress on overhead screens on return flight. Food not great - airline food rarely is but I barely touched any of mine coming home. Overall, a cheap budget airline that I would have no qualms about using again.

Onur Air - by David Addison

21 August 2007  Customer Trip Rating :

LGW-Dalaman return. Dalaman airport is modern and security was re-assuringly tight. There is a McDonalds/Pizza Hut etc in the food court, but be prepared for ridiculous prices. Airbus A-300 was clean inside and out. Legroom better than most budget airlines. Crew welcoming and very professional. Safety Video was played in Turkish and English and as comprehensive as other airlines. Food was hot and surprisingly good. I would happily fly Onur Air again.

Onur Air - by Sharon Campbell

16 August 2007  Customer Trip Rating :

Glasgow-Bodrum. On boarding (after adults with etc etc) we were told this is a free seat flight so just sit where you wish. This was a disgrace as many families ended up being separated and it caused quite a bit of upset for them. Isn't this against safety if anything happened who would know who was sitting where? Food was cold as they have no heating facilities for Glasgow flights. Cold chicken nuggets.As someone else has said the crew could be a bit more friendly and slow down a bit whilst talking as its very difficult to understand them. All in all a very pleasant flight though.

Onur Air - by Jeffrey Matthews

7 August 2007  Customer Trip Rating :

Doncaster to Bodrum return. Aircraft modern and clean, seat pitch 2" better than most. Food was Turkish and hot and tasty, nicely served by pleasant courteous attendants who understood english. A good selection of drinks, red and white wine, lots of soft drinks (free), wine pleasant. Suggestion for improvement, slow down the announcements in english, give us chance to accustom ourselves to the lovely Turkish accent and take in what you are saying. For a cheap holiday flight this should be rated excellent.

Onur Air - by Sandra White

2 August 2007  Customer Trip Rating :

LGW to Bodrum return. Check in at Gatwick very busy - but its a big plane with many passengers. Newish plane - very clean - same legroom as other economy flights. Food both ways very good - hot food. Only downfall is no inflight entertainment especially if you have children - on way back drop down televisions showed map of flight home - so come on Onur - if you have the TVs on board - show some films! Most of the crew speak broken English, but the odd one can't speak any and their safety is questionable - one passenger clearly did not have his seat belt on, but the crew don't check properly. Overall, would fly with them again as it was all I expected.

Onur Air - by C Heade

2 August 2007  Customer Trip Rating :

Just returned from Turkey (Dalaman) with Onur air. Very good flights each way, plenty of legroom, staff courteous, food good, free soft drinks. Only complaint was delays both ways. One hour forty minutes going out, and one hour delay at Dalaman ,which is a horrendously expensive airport to be at! £10 for 3 cans of soft drink! Outrageous. So be prepared for any delays.

Onur Air - by Lee Melbourn

31 July 2007  Customer Trip Rating :

LGW to Dalaman. Check in chaotic at Gatwick but Onurair use Servisair so you cannot really blame them. We queued for over two hours just to check in. We boarded the A300 on time, but then sat on the ground for over 2 hours in the heat with no explanation for the delay. The plane was an old Lufthansa A300 with 316 seats all taken. The plane was clean, had all leather seats and is all economy class. The leg room is pretty good but no entertainment or movies to watch. I was surprised that the crew really do not speak much English at all. People were asking them questions and they had no idea. The crew do look professional and smart though. There was no announcement or greeting from the pilot on either the outbound or return flight. There is no choice of food and if you are taking children I would suggest taking your own food for them. Soft drinks are free although they are a cheap Turkish brand. The safety demonstration was a joke, there was crew member missing on the left aisle and not all passengers could even see the one crew member on the right. On the return flight, the captain actually had the flight-deck door open all the time, even on landing. The crew let the plane land with window blinds shut and people still sleeping with reclined seats. Overall I certainly did not feel safety was a priority on this airline. If you travel on the A300 seats 2C and 2F have extended and excellent leg room. The return flight had only 260 passengers from a possible 316.

Onur Air - by Gary Burnham

25 July 2007  Customer Trip Rating :

Birmingham to Dalaman return. Aircraft clean. Staff immaculately dressed and polite. Turkish breakfast not to our taste. Would not hesitate to use again. Far better than we expected for a "no frills" airline.

Onur Air - by Sarah Turner

22 June 2007  Customer Trip Rating :

East Midlands to Dalaman return. Overall the flight there and back were good. We had good leg room. My hint to you is to make yourself a packed lunch to eat at the airport. Expect delays of approx 2 - 3 hours. The staff didnt speak much english, however they tried!

Onur Air - by Karen Kay

20 June 2007  Customer Trip Rating :

I have flown to Dalaman using Onur Air twice already this year, on both occasions I requested pre boarding as my travelling companions are disabled, Onur Air did nothing to help us on the first flight we were allocated row 8 and on the second flight row 15, this is ok for people who can walk, but as my companions cannot they had to have a chair to get them to their seats. This would have been ok has they had pre boarding, but it was very embarrasing for them when the plane was already half full as well as holding up oher people boarding. Was not impressed with the crew, after all they are there to help us not the other way round. I suppose you get what you pay for, Next time I will pay the extra couple of quid and use another airline.

Onur Air - by K Mee

14 June 2007  Customer Trip Rating :

The planes clean and fairly spaceous. The leg room was fine and the seats go back a comfortable amount. The soft drinks were free and unlimited. The journey to Dalaman was under 4 hours in both directions. The staff were friendly but did not bother you unless you needed them. The only negative point was the food. It is pretty bad. I dont know what we were given on the way out and I didnt even attempt to eat it but on the way back the food was actually still frozen. I would fly with them again - no problem.

Onur Air - by K Cartwright

5 June 2007  Customer Trip Rating :

I have flown with Onur Air twice now and they're no worse than any other budget airline. Food is not spectacular but as the flight is approx 4 hours, food wasn't important, but they do give unlimited drinks free of charge. Also they give 20kg baggage allowance and most airlines only give 15kg.

Onur Air - by J Edwards

24 May 2007  Customer Trip Rating : n/a

I don't understand why everyone is saying the food is free. It is not free - they charge £10 per adult, as do most charter airlines. The only difference is that its not optional - you cannot remove the flight meal so your travel agent is probably not telling you.

Onur Air - by Glenn Sleator

17 May 2007  Customer Trip Rating :

I have flown with Onur air many times from Dublin to Izmir. The planes I have been on are newish clean and comfortable. Legroom is standard and acceptable. The staff are efficient and friendly and usually speak english. The food is just ok and acceptable if you are hungry - its free! There is a limited amount of inflight entertainment. The inflight magazine is inspiring and worth while to read and is printed in both turkish and english. The overhead TV monitors are mostly in turkish but it occupies the mind and interesting clips to watch. All flights have been on time for the exception of one time it was delayed a few hours. They are a very good holiday charter airline.

Onur Air - by B Toop

13 May 2007  Customer Trip Rating :

LGW and Bodrum return. On boarding our outward flight, there was a very unpleasant stench. Thankfully, this seemed to clear after take off. Food and bar service fine if a little hectic, but they do try to serve both at the same time - food was not all that on the way out. Seats extremely uncomfortable on flight out. Return trip better - newer plane and no unpleasant smells. The staff were so stressed and stretched with the combined food and drink service, that we had to ask three times before our drinks order was completed. Food was tastier on the way home, although it was basically the same menu as on the way out. Because the food/drink part of the service has taken so long, the crew were still issuing duty free and trying to stow trolleys, as the pilot was on runway approach into Gatwick!. Both flights were pretty much on time, which is an important factor of course, but overall, this was not an inspiring experience. We may use them again if there is no other option, but not sure I would recommend to others.

Onur Air - by A Maxton

20 April 2007  Customer Trip Rating :

Istanbul-Izmir return last week. Wasn't too bad, good value for money and just a few Euros more than the bus fare. Check- in was easy and I was able to get my preferred Exit row seat on both ways. FAs seemed to speak Turkish only - when offering me a choice between a slice of cake and crackers, she just held them out in both her hands and gestured 'this' or 'that'. But then otherwise no complaints really. Aircraft was clean.