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Onur Air Passenger Reviews and Onur Air Customer Trip Reports



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Onur Air customer travel guide

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ONUR AIR customer review :  28 September 2009 : by Mike Summerfield   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bristol-Dalaman return. BRS check in fine, very fast, got the seats we wanted. Comfortable seats, enough legroom, I'm 6'2" and could stretch my legs out. Snacks and drinks are a bit expensive but around the same as Easyjet and Ryanair. Attentive cabin crew, several runs of the snack trolley. Arrived in Dalaman early. Return trip pretty much a copy of the outbound. Arrived back at BRS 30 mins early. Would use them again.


ONUR AIR customer review :  25 September 2009 : by J Daniels   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luton-Bodrum. Flight on time, fast check-in. It was a 3x3, configuration and asked for an aisle seat and told we'd have to sit adjacent, both on the aisle (no different to other budget airlines). Glad we did that on this airline, as there's no doubt in my mind that the seat pitch is one of the smallest for a budget airline. Width OK but neither of us is remotely tall yet the pocket on the seat in front was brushing my knees even when empty of the things I usually stuff in it! Seemed quite claustrophobic for those by the window and middle, worse if the seat in front gets tipped back. Plane in good condition, clean and everything that was supposed to work, was working. Cabin staff a trifle remote - is smiling banned? Tin of Coke cost 2.70 and assume everything else was expensive too. Followed advice on this site and took our own drinks/snacks. Inbound comments a week later would be the same as those above, asked for 2 aisle seats and got them but passengers behind us not so lucky. Stewardesses smiled a bit more this time. During turbulence they walked down the aisle halfheartedly checking seatbelts were done up, but weren't bothered if they couldn't actually see. Both directions they seem to get the luggage off fast - assume quick 'turnaround' required. Safety briefings in English. All in all I'd use them again though not necessarily as my first 'budget' choice - need another couple of inches between me and the seat in front.


ONUR AIR customer review :  22 September 2009 : by A Buckley   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Newcastle-Dalaman. Asked for extra legroom at check-in and got it at no extra cost. Flight on time, plane clean and staff quite polite. Drinks no more expensive than say Thomas Cook or Thomson Airways. Legroom in ordinary seats looked average, announcements for safety ok but quite rushed and quiet. Dalaman-Newcastle return on time, no issues with the flight other than an older MD-83 aircraft which was more cramped. Quite funny to see the cabin crew sleeping however during the flight - not sure about the safety aspect of that.


ONUR AIR customer review :  18 September 2009 : by A Nicholls   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Manchester to Bodrum was great, quick check in, and fairly comfy plane seats although we were a little disappointed there was no entertainment - but that was our own fault for not checking! Never buy food on a plane anyway so that wasn't too much of a problem. Coming back we found the journey quite itchy, and upon arrival at Manchester found ourselves covered in bites. These appear to be either bedbugs or fleas, caught off the plane. We are now in the process of complaining.


ONUR AIR customer review :  18 September 2009 : by Gary Johnson   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Teeside to Bodrum return. This is the third time with Onur this year and about 8th time overall in the past 2 years. Flight had a slight delay of about 45 mins on the way out and was on time returning, and I have not yet ever had a delay of more than 1 hour, with most departures on time. The planes are fine, legroom no better or worse than some others and the cabin crew tend to be a bit reserved. The drinks and snacks are always costly, so no surprises there, but the main thing is that the flights have been without problems.


ONUR AIR customer review :  15 September 2009 : by H Knapp   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Gatwick to Dalaman - a typical no frills airline. The worst part of the process is checking in - the queues at Gatwick were ridiculous. We arrived 2 hours before the flight and by the time we had checked in and got through the long security queues, our flight was on the last call. The flight was okay and I felt safe enough with Onur although the plane did look pretty old and the legroom was probably the worst I have ever had. The staff were friendly enough but ours was a night flight (leaving at 10.25 pm) and they didn't ever turn the lights out so if you want any sleep on a flight, don't fly Onur!


ONUR AIR customer review :  15 September 2009 : by Norman Kyte   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Have used Onur Air for the last 2 years. Flights on time, aircraft fine and have had less legroom with other airlines. Take your own food and drinks as in flight snacks and drinks require a second mortgage.


ONUR AIR customer review :  11 September 2009 : by S Boxall   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Manchester to Bodrum return - you clearly get what you pay for. Only two check-in desks at Manchester for three flights. Such a throng of people you had no way of knowing if you were in the right queue. Flight on an A300-600R aircraft, which was designed to have 8 seats in a row in a 2-4-2 configuration, but Onur Air cram an extra seat into each row, in a 3-3-3 configuration. This means all the seats are very narrow, and seat pitch can't have been more than 29 inches. Both flights an hour late departing with no explanation. Impossible to sleep onboard (our returning flight left at 4am!). Worrying signs - brackets on the cabin wall where extinguishers and emergency torches should be, but weren't there. Bathrooms disgusting. Staff rude. Safety demonstration only in Turkish!


ONUR AIR customer review :  31 August 2009 : by A Malone

Trip Rating : 8/10

Score 8 out of 10

Just got back to Edinburgh from Bodrum with Onur Air. The checkin and flight out was quick and painless although the pilot sounded half asleep when adressing the passengers - only ruined with the outrageous prices for drinks etc on the plane, but like others have said you don't have to purchase them. The flight back was on time - the thing people have to remember is that you're booking a flight with a budget airline and you get what you pay for.


ONUR AIR customer review :  30 August 2009 : by Lewis Elliott

Trip Rating : 6/10

Score 6 out of 10

Onur was a satisfactory airline. The staff were pleasant if slightly reserved, and the food. But a very comfortable flight. If I were to suggest an improvement it would be that Onur Air should have some inflight entertainment. We flew for 4 hours from Durham Tees Valley to Dalaman and it was fairly boring.


ONUR AIR customer review :  30 August 2009 : by J Loughran

Trip Rating : 8/10

Score 8 out of 10

Gatwick to Bodrum. No problems, drinks and food expensive, a bit cramped. The A321 took off on time and arrived early. Give this airline a shot if money is tight.


ONUR AIR customer review :  30 August 2009 : by Robin Harper

Trip Rating : 9/10

Score 9 out of 10

Durham to Bodrum return excellent fights on new aircraft. Good service, much better than easyjet etc, staff very nice and helpful. Drinks expensive but we knew they would be and took our own onboard.


ONUR AIR customer review :  31 July 2009 : by B Hatton

Trip Rating : 3/10

Score 3 out of 10

We had a terrible flight out with extremely cramped seats. The return from Antalya to Manchester was a bit better but crew were rude and unhelpful. When I politely asked if I could have a pillow for the night flight home I was told there were none. I asked why since it was a night flight and the stewardess just snapped back "Don't ask me". She tore the complaints form out of the flight magazine and told me to fill it in if I was unhappy. Wonder where that finished up as it was just to be handed to the cabin crew, not even in an envelope!!


ONUR AIR customer review :  31 July 2009 : by Jacqueline Riggs

Trip Rating : 2/10

Score 2 out of 10

Gatwick to Bodrum Found the fact that our row of seats seemed to move considerably, quite alarming! Very cramped and the staff not very friendly. Refreshments very expensive. Return flight chaotic boarding as we were allowed to board both ends of the plane. Turkish passengers obviously more favoured! But it was cheap!


ONUR AIR customer review :  28 July 2009 : by Sue Wilson

Trip Rating : 7/10

Score 7 out of 10

EMA-Dalaman return.The flight out was on time - we were lucky enough to be allocated extra leg room seats. The announcements were not brilliant and the food onboard is very expensive - but you dont have to buy it. The return journey was on time and although we sat near the back of the plane the flight was comfortable.


ONUR AIR customer review :  20 July 2009 : by S Srinivasan

Trip Rating : 8/10

Score 8 out of 10

IST-Izmir. Check-in was painless, and a separate counter for those checking in without bags. Boarding a bit chaotic, as the announcement was shouted out only in Turkish. Plane was an old MD-80; seats were old, but otherwise the plane was clean and appeared well-maintained. Crews friendly and welcoming. All drinks/food must be paid for, but it's not a big deal on a 1 hour flight. Legroom very good for economy class. I'd recommend them for domestic flights in Turkey.


ONUR AIR customer review :  13 July 2009 : by D Thompson

Trip Rating : 9/10

Score 9 out of 10

Belfast to Dalaman. Good flight both ways, no delays. Staff friendly, flight from Dalaman to BFS had TV screens showing a map of where you were, Bought food and drink on-board as Onur Air do not do in-flight meals a tin of coke cost €4.00 which in uk pounds was 3.50 - so if you dont want to pay big prices buy some food and drinks before you board your flight. Safety demo in English and Turkish, nice plane.




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