ONUR AIR review : 10 October 2008 : by Lynne Cusse

Customer Rating :   3/5

Party of 8 adults flying from East Midlands to Dalaman. Check-in at both ends was fast & efficient with our group seated together. Our outbound flight was delayed by 3.5 hours but given refreshment vouchers (although as this was a late evening it seemed even more tiring) and inbound flight about 35mins. We had been advised there was no entertainment and food is expensive so we had taken provisions of our own. The staff were attentive enough and we were informed of delay reasons. Planes were ok, if a little tired, and leg room seemed to vary. Onur Air is a budget airline with no frills and doesn't pretend otherwise - all in all you get what you pay for.

ONUR AIR review : 9 October 2008 : by T Kay

Customer Rating :   2/5

Birmingham to Bodrum. The seat was uncomfortable and my knees were touching the seat in front the whole time no matter how I sat. The plane was old, food trays were damaged and would slope so anything put on them would end in your lap. Quite a few of the seats were stuck in the reclined position. The flight back from Bodrum was delayed by 2 hours - as many have said, Bodrum airport is a rip off (£5 for a standard 330ml can). So take food and drink with you - Bodrum doesn't have the same controls over liquid and food like the UK. We did know there wasn't going to be entertainment and the tv's just repeated the same promotional tourist info every now and again which became annoying. The flights were cheap and you get what you pay for. I did however find it too uncomfortable for the 3.5-4 hour flights.

ONUR AIR review : 9 October 2008 : by Ruth Haynes

Customer Rating :   4/5

Stansted to Dalaman return. Both flights on time and landed slightly early. Staff were pleasant - food and drink are expensive but in line with budget airline prices. We were pleased with our experience. Good value for a no frills flight.

ONUR AIR review : 6 October 2008 : by Chris Messenger

Customer Rating :   4/5

Gatwick to Antalaya return. Boarded early and took off on time - same with the return journey. Safety procedures were a little hard to understand on the outward bound trip but you just had to listen carefully (not a bad thing). On the return journey a recorded voice message in clear English. The staff each way were very friendly. Prices at the airport and on the plane were over the top paying over £6.00 for a can of beer and a small tub of pringles. Onur Air are a no frills airline, so you get what you pay for - but we would use them again.

ONUR AIR review : 1 October 2008 : by D Tabiner

Customer Rating :   3/5

Leeds to Bodrum. Flight was approx half an hour late leaving outbound and a little late leaving inbound. Crew friendly enough and aircraft clean - if basic. I would use them again if they were the best price etc at the time. They are a budget airline and as long as you remember that then they are fine.

ONUR AIR review : 1 October 2008 : by Gary Best

Customer Rating :  4/5

Gatwick to Bodrum return. Did not have any problems with any delays. Staff seemed okay, drinks and food were expensive so take your own. Food and drinks even more expensive at the airport about £5 for a packet of crisps, so buy before you get there.

ONUR AIR review : 1 October 2008 : by Susan Orrell

Customer Rating :  4/5

We had no problems with outward and inward flights to Dalaman and Manchester. The aircraft was comfortable with enough legroom and the cabin crew very pleasant. Both flights left on time with the return flight landing earlier than expected. I appreciate that some passengers have bad experiences but it is only fair to speak as you find. I would use this airline in future.

ONUR AIR review : 30 September 2008 : by Muriel Turnock

Customer Rating :  4/5

Birmingham-Bodrum return were better than expected. We had a small delay on return journey. Staff were generally quite pleasant. If Danny Quigg (3rd Sept) could leave someway of my contacting him I will send his son a teddy bear which I managed to get.

ONUR AIR review : 23 September 2008 : by Kate Draycott

Customer Rating :  1/5

It would have been a higher rating but they have disgusted me! Flew from Gatwick to Bodrum return. It was nothing less then you would expect from a budget airline so cant complain about the conditions. On the return flight there were no films on - so instead they put a different type of entertainment on the screens. They decided to show bull fighting - so if you like to watch animals being slaughtered then this is the airline for you!

ONUR AIR review : 23 September 2008 : by I Fairbairn

Customer Rating :  4/5

Glasgow-Bodrum return. We were delayed 2.5 hrs on departure from Glasgow, but otherwise the flight out was good with friendly and helpful cabin staff , and seating was reasonable with adequate legroom. Return flight delayed 1 hr which was not too bad considering the weather conditions at Bodrum. For flight back good seating and adequate legroom and cabin staff were friendly and helpful. Safety videos in Turkish and English were easy to understand. I would advise taking your own food and drink to Bodrum Airport as prices are ridiculous and food quality is not too good. Water sells at around 6 lira (£3) for a small bottle and a can of coke was 10 lira (£5)!

ONUR AIR review : 22 September 2008 : by B Vickers

Customer Rating : 2/5

Leeds - Dalaman. Told at check in up to 20 hour delay, ended up 4 hour delay. Old tatty aircraft, smelly toilets with dodgy locks, staff hidden behind curtains. Returned on what seemed to be same old aircraft, this flight was particularly bad as there was no air conditioning, crew told us captain had turned up heating as we were all asleep!! We were stuck to the leather seats it was so hot! There were metal plates with Lufthansa stamped on them in the toilets, presume this was an old Lufthansa aircraft with a clean coat of paint. Will not use this airline in the future.

ONUR AIR review : 18 September 2008 : by H Stickley

Customer Rating : 4/5

Gatwick to Dalaman. We were very pleasantly surprised. Both flights were on time, planes were as comfortable as most budget and charter airlines and crew were pleasant and spoke reasonable english. The flight safety demonstrations were in English. Food and drink was expensive but then it is with most budget airlines - we took our own. We would use this airline again.

ONUR AIR review : 16 September 2008 : by Geoff Beswick

Customer Rating : 3/5

Leeds-Bradford to Dalaman return. Outgoing flight on time, inbound 25 mins late leaving but still managed to be in early. Some of the staff made an effort at being pleasant. It is a basic, no frills operation and it is unlikely they will win awards - but our experience would not deter us from using them again if no better alternative presented itself.

ONUR AIR review : 16 September 2008 : by S Garside

Customer Rating : 3/5

Liverpool to Dalaman Flight - had no problems, the check in desk was open early, took off on time, got us there a little bit earlier, staff friendly and helpful, food and drink not as expensive as some budget arilines. The plane was in good condition and quite comfy nothing to complain about. Flight home had about an hours delay - not sure why and left sitting at gate without an explanation. I would have no problem using them again.

ONUR AIR review : 15 September 2008 : by Tracey Young

Customer Rating : 4/5

Gatwick-Dalaman. It is a Turkish Budget Airline, so don't expect anymore than that & you won't be disappointed. We took our own food and drink onboard and staff were fine with that. If you are paranoid about the safety video demonstration, then fly with a different airline - with Onur there is no video and the demonstration is in Turkish.

ONUR AIR review : 12 September 2008 : by D Cuffy

Customer Rating : 1/5

Dalaman to Leeds Bradford - 24 hour delay, little communication, unfriendly airport and aircraft staff. Given food and drink periodically through the day. Agree with other forum members Dalaman airport complete rip off - take your own even if its just crisps and water do not pat those airport prices. Will not be flying with them again, can only be described as a Airport Nightmare - travelled with 7 year old daughter.

ONUR AIR review : 12 September 2008 : by T Denby

Customer Rating : 3/5

Manchester-Dalaman Flight there was fine no problems, set off on time, got us there a little bit earlier, staff friendly and helpful, food and drink was expensive but just like any other airline, plane was in good condition and quite comfy nothing to complain about really. Basic but thats all we paid for. Flight home had about an hours delay - not sure why no reason given. Have heard rumours about long delays on some flights though and this did worry me a little at the time.

ONUR AIR review : 12 September 2008 : by Paul Bentley

Customer Rating : 3/5

London Gatwick to Bodrum return. Flight left on time on the outward flight with a 20 minute delay on the way back. A can of coke is £2.40 on board so take your own food and drink. The staff were fairly rude and simply ignored most passenger requests. Most of the crew didnt seem to speak much English. Seats are cramped. But was the cheapest flight for my dates.

ONUR AIR review : 9 September 2008 : by Gary Johnson

Customer Rating : 4/5

Humberside to Bodrum, on time and an uneventful flight with no problems. Return with only a 20 minute delay leaving but arrived early at Humberside. Flight again uneventful - prices on board are expensive so take your own food (and drinks from Turkey). Fourth trip with them this year and nothing to complain about, although well aware that they seem to have problems every year with delays mainly to and from Dalaman.

ONUR AIR review : 7 September 2008 : by Ian Locker

Customer Rating : 1/5

Dalaman to Gatwick. A 10 hour plus delay on departure. After two hours airport staff shouted in very bad English there is a technical fault and we will be delayed for 1 -2 hours more. We were then told we would have to move back from the gate into the departure lounge. We were offered a KFC sandwich and drink after 4 hours delay - no facilities available for the babies or food offered. A further 4 hours passed and we were then offered a further sandwich and drink - and although no announcement made the screens showed we were to depart at 06.00 and that we would be going to Leeds Bradford / Gatwick. This left all the passengers wondering if we were to go to Gatwick first, be coached from Leeds to Gatwick - no information at all and as to where our luggage was at this point it did not bear thinking about. Once on the replacement plane we had to pay for all drinks, food even after a 10 hour 40 min delay . Lights on the plane did not work, no entertainment, no screens no music.

ONUR AIR review : 7 September 2008 : by Andrea Munden

Customer Rating : 1/5

Outward flight delayed by 14 hours. Very bad communication. Delays shown on the board and then announcement to go to the information desk where we were told we were to be taken back to check in to talk to the duty manager. We were put up overnight at the airport Hotel but the organisation for getting us checked in was extremely bad with lots of queue jumping. We were told flight would be going at 6am, then, 7am, then 10am so not able to get much sleep. Some people did get breakfast vouchers but we were not offered any. Once we were on the plane a further 1.5 hours delay waiting for a slot. Not much of an apology from the air staff but we were promised that Onur Air reps would meet us and give us a letter re the delay for our insurance companies. This did not happen. The information desk at the airport referred us to the Onur Air office but the girl on duty was rude and said she only dealt with lost baggage. No delays on the flight home, promised letter at check out was not forthcoming and once again no one would admit to being a representative, just a subcontractor with no information. On arrival at Gatwick only one baggage handler so it took an hour and a half to get back our bags.

ONUR AIR review : 6 September 2008 : by Steve Moon

Customer Rating : 1/5

Manchester to Dalaman return. On arriving at check-in desk at Manchester told there would be a six hour delay - I asked for a reason none was forthcoming at that time. Initially we were left to our own devices in the departure lounge, but later in the morning we were transferred to a local hotel, just outside the airport, where we were given rooms to relax and a hot meal, before being taken back to the airport later in the afternoon. The departure time was extended throughout the day and we finally boarded the aircraft and took off 10 hours after our programmed take off time. It was only on boarding the plane that the captain apologised for the delay, explaining that there had been a technical problem with the aircraft. The aircraft itself was scruffy and dirty. There appeared to be excessive movement in the seats, a metal end plate to my seat arm rest was broken and fell off even before we became airborne, and there was a lump of used chewing gum in the ashtray. The toilet door on the mid-left toilet was defective in that it wouldn’t lock because the sliding lock mechanism was broken. When I attempted to us it, about two hours into the flight, I found it dirty, with wet and soiled paper towels discarded across the floor, sink and work surface. Also, the seating on the aircraft was tight and restricting which made any hope of sleep impossible. The return trip was on time, but whatever you do, don't rely on feeding yourself at Dalaman airport without a 2nd mortgage. This place is the biggest rip off I've ever come across, with a small glass of orange juice costing £4 and a pizza over £20.

ONUR AIR review : 6 September 2008 : by E Bishop

Customer Rating : 4/5

Manchester to Dalaman, 9 people in our party, check in was fine and seated together as a group. Flight left on time, aircraft of a decent standard. Safety procedure was a bit difficult to understand but we managed. Food/drinks extremely pricey, take your own. Staff were polite and friendly. Same standard for return flight - no delay, nice aircraft and friendly staff. Maybe we were just lucky but have booked again for next summer and for what we paid I am happy to take the chance again.

ONUR AIR review : 3 September 2008 : by Danny Quigg

Customer Rating : 1/5

Belfast to Dalaman return. Outward flight was delayed for 11 hours and no reason was given. As we spent all night in the airport we were all to exhausted to notice anything on the flight. We noticed plenty on the return flight. The staff were appalling. We travelled with our 7 year old who has Down's Syndrome and we encourage him to be as independent as possible. Armed with his money he wanted to buy a cuddly pilot and pointed it out to the stewardess who kindly took his order and promised to return. He was incredibly excited at the thought of his new acquisition but after an hour his excitement waned. He re-ordered this cuddly toy from another stewardess selling duty frees in the other aisle and I explained to her that we were waiting for an hour. She appeared to be a senior member of staff as she wore a red waistcoat. She assured him she would be back. After almost another hour there was still no sign of the toy. Third time lucky,I caught the attention of this member of the cabin crew again and politely drew her attention to my son who was still clutching his money, now very wrinkled and informed her of my disappointment. She apologised and promised to return with the cuddly pilot. Quelle surprise! After 25 minutes she still had not returned and we were informed that we should fasten our seat belts for landing. I had to inform my son that he could not have a cuddly pilot as he had to land the plane. I was livid and as we disembarked, I informed this lady (which my son insisted on calling her) that I was not happy with their obvious contempt of this child. They appeared to be more preoccupied selling cigarettes and alcohol for a lot of money and nine euro and fifty cents for a bear wasn't worth the hassle. Either that or children with learning needs aren't worth listening to or serving. I did inform her that I will be making a formal complaint but alas can't find an official forum to air my views. I would appreciate if anyone out there did have a link to enable me to contact customer services at Onur Air. If I can help it I certainly won't fly with them again and has tainted what was a wonderful holiday in Turkey

ONUR AIR review : 2 September 2008 : by K Theiler

Customer Rating : 1/5

Zurich-Istanbul-Zurich on Onur Air. We actually wanted to fly OHY because they fly the route with MD-80s this summer and they had a good package (flight plus hotel). The flight Istanbul-bound was one hour delayed. The flight attendants were really unfriendly. They didn't say anything to us while boarding the flight and standing next the door nor while serving the menu. Only the safety announcements were in English, but very poor. I couldn't really understand what they were saying. The airplane was in a bad shape (MD-83), dirty and worn-out. The flight back was changed from 7:10 to 10:00 but we were not informed. When I asked for the reason, the check-in staff said "There is some delay, sir" - with no reason. I'd guess there was something wrong with the aircraft. A week before, an Onur Air MD-88 rejected take-off in Zurich because of an engine failure. We were given a free sandwich and a drink around 10:00 but all announcement at the airport were only made in turkish too. Our flight finally departed at 11:00. The plane looked better this time (MD-88) and crew was friendlier, one flight attendant even spoke german and made announcements in german. I heard a lot of nightmare stories about Onur Air but I wanted to give it a try - I would never use this airline again.

ONUR AIR review : 2 September 2008 : by Claire Davis

Customer Rating : 1/5

Dalaman to London Gatwick on 24th August 2008. We experienced an 11.5 hour delay due to a technical fault with the plane, and had to wait for another plane. Although the delay was very inconvienant, the main problem was the complete lack of information. We were originally told that we would be delayed 2 hours, then another 6 hours, and then we finally were told that we would fly out at 6am the following morning. There were no Onur Air representatives at the airport, and the only information we got was from the airport information screens. This told us that we were going to Leeds Bradford, and again, the airline staff couldn't answer questions about why this was. Passengers were anxious thinking that we were going to be bused from Leeds to London, which after an 11.5 delay was an upsetting prospect. Once we eventually got on the plane, the staff were rude and completely unsympathetic. They was complete chaos on boarding because our new plane had a different seat arrangement, so passengers were moved around and didnt know where they were sitting, where the staff were completely unhelpful in resolving this problem. Families were separated, and when one woman asked to sit near her 8 year old daughter, she was rudely dismissed by the air hostess, so she spent a 4 hour flight separated from her daughter.

ONUR AIR review : 2 September 2008 : by S Ritchie

Customer Rating : 1/5

Flight out ok although 1 hour delay - flight back was a nightmare with a 13 hour delay. There was no communication at all, in fact the manager at Dalaman airport refused to speak to anyone about the situation. Were given a sandwich and 2 lots of drinks but really we should have had more. Overall our treatment at the airport was disgusting with no one having any idea what was happening. When we did get information it was obvious that they were lying to us as I was told that our plane hadn't left Gatwick yet but it was still going to get to Dalaman within 2 hours! I will never fly with these cowboys again - we even heard a rumour of a flight leaving the day before ours which was 25 hours late. Avoid them like the plague.