ONUR AIR review : 7 September 2008 : by Andrea Munden

Customer Rating : 1/5

Outward flight delayed by 14 hours. Very bad communication. Delays shown on the board and then announcement to go to the information desk where we were told we were to be taken back to check in to talk to the duty manager. We were put up overnight at the airport Hotel but the organisation for getting us checked in was extremely bad with lots of queue jumping. We were told flight would be going at 6am, then, 7am, then 10am so not able to get much sleep. Some people did get breakfast vouchers but we were not offered any. Once we were on the plane a further 1.5 hours delay waiting for a slot. Not much of an apology from the air staff but we were promised that Onur Air reps would meet us and give us a letter re the delay for our insurance companies. This did not happen. The information desk at the airport referred us to the Onur Air office but the girl on duty was rude and said she only dealt with lost baggage. No delays on the flight home, promised letter at check out was not forthcoming and once again no one would admit to being a representative, just a subcontractor with no information. On arrival at Gatwick only one baggage handler so it took an hour and a half to get back our bags.

ONUR AIR review : 6 September 2008 : by Steve Moon

Customer Rating : 1/5

Manchester to Dalaman return. On arriving at check-in desk at Manchester told there would be a six hour delay - I asked for a reason none was forthcoming at that time. Initially we were left to our own devices in the departure lounge, but later in the morning we were transferred to a local hotel, just outside the airport, where we were given rooms to relax and a hot meal, before being taken back to the airport later in the afternoon. The departure time was extended throughout the day and we finally boarded the aircraft and took off 10 hours after our programmed take off time. It was only on boarding the plane that the captain apologised for the delay, explaining that there had been a technical problem with the aircraft. The aircraft itself was scruffy and dirty. There appeared to be excessive movement in the seats, a metal end plate to my seat arm rest was broken and fell off even before we became airborne, and there was a lump of used chewing gum in the ashtray. The toilet door on the mid-left toilet was defective in that it wouldn’t lock because the sliding lock mechanism was broken. When I attempted to us it, about two hours into the flight, I found it dirty, with wet and soiled paper towels discarded across the floor, sink and work surface. Also, the seating on the aircraft was tight and restricting which made any hope of sleep impossible. The return trip was on time, but whatever you do, don't rely on feeding yourself at Dalaman airport without a 2nd mortgage. This place is the biggest rip off I've ever come across, with a small glass of orange juice costing £4 and a pizza over £20.

ONUR AIR review : 6 September 2008 : by E Bishop

Customer Rating : 4/5

Manchester to Dalaman, 9 people in our party, check in was fine and seated together as a group. Flight left on time, aircraft of a decent standard. Safety procedure was a bit difficult to understand but we managed. Food/drinks extremely pricey, take your own. Staff were polite and friendly. Same standard for return flight - no delay, nice aircraft and friendly staff. Maybe we were just lucky but have booked again for next summer and for what we paid I am happy to take the chance again.

ONUR AIR review : 3 September 2008 : by Danny Quigg

Customer Rating : 1/5

Belfast to Dalaman return. Outward flight was delayed for 11 hours and no reason was given. As we spent all night in the airport we were all to exhausted to notice anything on the flight. We noticed plenty on the return flight. The staff were appalling. We travelled with our 7 year old who has Down's Syndrome and we encourage him to be as independent as possible. Armed with his money he wanted to buy a cuddly pilot and pointed it out to the stewardess who kindly took his order and promised to return. He was incredibly excited at the thought of his new acquisition but after an hour his excitement waned. He re-ordered this cuddly toy from another stewardess selling duty frees in the other aisle and I explained to her that we were waiting for an hour. She appeared to be a senior member of staff as she wore a red waistcoat. She assured him she would be back. After almost another hour there was still no sign of the toy. Third time lucky,I caught the attention of this member of the cabin crew again and politely drew her attention to my son who was still clutching his money, now very wrinkled and informed her of my disappointment. She apologised and promised to return with the cuddly pilot. Quelle surprise! After 25 minutes she still had not returned and we were informed that we should fasten our seat belts for landing. I had to inform my son that he could not have a cuddly pilot as he had to land the plane. I was livid and as we disembarked, I informed this lady (which my son insisted on calling her) that I was not happy with their obvious contempt of this child. They appeared to be more preoccupied selling cigarettes and alcohol for a lot of money and nine euro and fifty cents for a bear wasn't worth the hassle. Either that or children with learning needs aren't worth listening to or serving. I did inform her that I will be making a formal complaint but alas can't find an official forum to air my views. I would appreciate if anyone out there did have a link to enable me to contact customer services at Onur Air. If I can help it I certainly won't fly with them again and has tainted what was a wonderful holiday in Turkey

ONUR AIR review : 2 September 2008 : by K Theiler

Customer Rating : 1/5

Zurich-Istanbul-Zurich on Onur Air. We actually wanted to fly OHY because they fly the route with MD-80s this summer and they had a good package (flight plus hotel). The flight Istanbul-bound was one hour delayed. The flight attendants were really unfriendly. They didn't say anything to us while boarding the flight and standing next the door nor while serving the menu. Only the safety announcements were in English, but very poor. I couldn't really understand what they were saying. The airplane was in a bad shape (MD-83), dirty and worn-out. The flight back was changed from 7:10 to 10:00 but we were not informed. When I asked for the reason, the check-in staff said "There is some delay, sir" - with no reason. I'd guess there was something wrong with the aircraft. A week before, an Onur Air MD-88 rejected take-off in Zurich because of an engine failure. We were given a free sandwich and a drink around 10:00 but all announcement at the airport were only made in turkish too. Our flight finally departed at 11:00. The plane looked better this time (MD-88) and crew was friendlier, one flight attendant even spoke german and made announcements in german. I heard a lot of nightmare stories about Onur Air but I wanted to give it a try - I would never use this airline again.

ONUR AIR review : 2 September 2008 : by Claire Davis

Customer Rating : 1/5

Dalaman to London Gatwick on 24th August 2008. We experienced an 11.5 hour delay due to a technical fault with the plane, and had to wait for another plane. Although the delay was very inconvienant, the main problem was the complete lack of information. We were originally told that we would be delayed 2 hours, then another 6 hours, and then we finally were told that we would fly out at 6am the following morning. There were no Onur Air representatives at the airport, and the only information we got was from the airport information screens. This told us that we were going to Leeds Bradford, and again, the airline staff couldn't answer questions about why this was. Passengers were anxious thinking that we were going to be bused from Leeds to London, which after an 11.5 delay was an upsetting prospect. Once we eventually got on the plane, the staff were rude and completely unsympathetic. They was complete chaos on boarding because our new plane had a different seat arrangement, so passengers were moved around and didnt know where they were sitting, where the staff were completely unhelpful in resolving this problem. Families were separated, and when one woman asked to sit near her 8 year old daughter, she was rudely dismissed by the air hostess, so she spent a 4 hour flight separated from her daughter.

ONUR AIR review : 2 September 2008 : by S Ritchie

Customer Rating : 1/5

Flight out ok although 1 hour delay - flight back was a nightmare with a 13 hour delay. There was no communication at all, in fact the manager at Dalaman airport refused to speak to anyone about the situation. Were given a sandwich and 2 lots of drinks but really we should have had more. Overall our treatment at the airport was disgusting with no one having any idea what was happening. When we did get information it was obvious that they were lying to us as I was told that our plane hadn't left Gatwick yet but it was still going to get to Dalaman within 2 hours! I will never fly with these cowboys again - we even heard a rumour of a flight leaving the day before ours which was 25 hours late. Avoid them like the plague.

ONUR AIR review : 2 September 2008 : by S Forbes

Customer Rating : 1/5

Returned yesterday on flight OHY563. Experienced a 12 hour delay with little information fed threw to waiting passengers. Flight should have left at 6pm on the 27/8 but did not leave until 6.30am on the 28/8. Tannoy system totally ineffective could only understand partial info such as flight number and Gatwick. Airport staff seemed to be have little understanding of our frustrations and passed the buck continuously. I appreciate that charter airlines are of a lower standard but this airline is a joke. When I told a Turkish man my experience he asked me what did I expect - that said it all. I would not recommend this airline to anyone.

ONUR AIR review : 2 September 2008 : by Terry Allen

Customer Rating : 4/5

Manchester to Bodrum with Onur, check in staff and cabin crew helpful and courteous. Plane in good condition with no problems regards toilet facilities etc, We took our own food and drink. Items were available for sale onboard. Our return flight with no delay or problems experienced. On both flights we got seating arrangements we requested even though we did not check in any earlier than expected.

ONUR AIR review : 2 September 2008 : by M Callegari

Customer Rating : 1/5

Gatwick to Dalaman delayed about 1/2 hour. Plane was cramped, staff miserable and 3 toilets not working properly. There were some up front but these were curtained off for staff use only! Return fight delayed 8 hours. No information given, tannoy impossible to understand; no Onur representative available but a very helpful lady from the airport tried to give us information. We had to go back out through passport control to get to an information desk. Instead of taking off at 6pm we took at 2.30am the next day. Refreshments were provided but still to this day don't know why we were delayed. I see that many people write the same sort of reviews but obviously all are ignored. The only way to get any change is to never fly with them again.

ONUR AIR review : 29 August 2008 : by Mark Eaton

Customer Rating : 1/5

Flew with Onar to Dalaman. The check in was a bit mad and as a family of 4 with 2 13 year old boys we were all split up across the aircraft. The staff did not understand English but seemed friendly enough. On the way back, all of our concerns came true, after checking in and then going through security again at the gate we were initially kept waiting an hour passed the flight time with no information. We could see people working on the plane on the tarmac so it didn't look good. We were eventually let out of the departure gate and saw the crew getting off the plane. We then encountered a 12 hour delay with no information whatsoever - only refreshments offered was around 11pm kentucky which was two bits of dry chicken in bread. Anyone who has experienced Dalaman airport will know it is the biggest rip off known to man £5 for a can of coke. Eventually it was announced that a new flight would take off at 5am this become 6.30am after a night on the terminal floor. On board the staff were rude did not serve a drink even water, no air conditioning and no apology. Even with budget airlines there has to be some kind of service level, my recommendation is don't fly with this mob unless your desperate.

ONUR AIR review : 29 August 2008 : by S Johnson

Customer Rating : 1/5

Gatwick to Dalaman return. Outward journey was delayed for 1.5 hr with no explanation. Not too bad though. Return journey a nightmare. Delayed for 12 hours, no explanation just a lot of lies. No one from Onur would speak to anyone. Tried to get us to wait at the gate just to get us out of the way. Were given food and drink but not at the same time! Arrived at Dalaman airport at 3 pm and boarded flight at 6 .m. When on the plane, was asked to raise the blind at it was airline safety requirement. The blind was stuck down and was then told that was okay. What happened to the airline safety requirement. Crew couldn't give a monkeys!

ONUR AIR review : 29 August 2008 : by K Fordham

Customer Rating : 1/5

Dalaman to Gatwick. Flight delayed 9 hours - no announcements (or none that could be understood - very poor tannoy system). Passengers left wandering around trying to find someone who could provide info. Flight due to leave Dalaman at 1800 - not until about 1930 did we get any news, when supposedly incoming flight would be arriving about 2030 to take off at 2115 ish. Obviously just being fobbed off as plane should have been in the air when we were told this, and clearly wasn't, as flight eventually landed in Turkey at 0230! Airplane must have been the oldest one in existence still flying! No tv/video, no sockets for earphones, and I suspect the old ashtrays covered up on the arms! Surly inattentive stewardesses - agree with comments about poor English spoken by captain - could not understand anything that was being said to us, and safety demo was a complete joke! Prices in airport unbelievably expensive - 71YTL for KFC bucket (that's over £35!) or 22 YTL for just a burger, fries and coke - so be sure to take own food & drinks (we weren't stopped from taking water in with us). Only positive comment I can make is that airport staff did arrange for a limited amount of food and drink to be made available quite quickly. Would never fly Onur Air again even if flight was free!

ONUR AIR review : 28 August 2008 : by Nicholas Barnes

Customer Rating : 2/5

Outgoing Gatwick to Dalaman 17th Aug - crew didn't speak very good english, plane very hot, you could smell the toilets from our seats about 5 rows away and then 2 toilets broke down. The return journey 24th August - had a 12 hr delay with little communication, no free refreshments on the plane the following morning having spent nearly 8 hours on the concrete floor at the airport - absolutely disgusting service! The plane however was better and the crew spoke better English and were much more helpful. Would not fly with this airline again.

ONUR AIR review : 28 August 2008 : by Ellie Summers

Customer Rating : 3/5

Flew to Bodrum from Birmingham plane was delayed 3 hours then an extra hour once on the plane. On the way back we took off 5 minutes early. Food and drinks served for quite high cost. Had the best seats with the leg room on the way out which was a bonus! Baggage came off within 10 minutes at both ends. Did miss the inflight entertainment though! I think this airline is what you would expect for a budget airline.

ONUR AIR review : 28 August 2008 : by S Smith

Customer Rating : 1/5

Flight out was okay - on time and staff pleasant enough. Return flight a week later was a different story with an 8 hour delay - apparently intended plane had a technical fault and had to divert to Istanbul and we had to wait for another plane from Manchester. Staff at the airport were exceptionally unhelpful with some being really rude. Food was given - initially a roll and drink and later when the delay was extended to the 8 hours, extra food was given but there was definitely not enough drinks provided, considering the heat. Flight back was an average flight, but will not be using them again and with attitude of staff, will probably not return to Turkey!

ONUR AIR review : 27 August 2008 : by D Millar

Customer Rating : 1/5

We flew from Antalya to Stansted. Everyone waited for over an hour at an empty luggage conveyor belt to be then told that Onur had taken off most of the baggage because the plane was low on fuel before take off. We have been told that we might get our luggage cases sometime on Wednesday if we are lucky. Has anyone had any similar experience with this company and what are the procedures in getting our cases and any compensation? We are not happy with this airline the way they treated most of the passengers who did not get their cases.

ONUR AIR review : 27 August 2008 : by N Thompson

Customer Rating : 1/5

Cardiff to Bodrum return. Both flights delayed, 2hrs out, 3hrs back - no explanation. Over an hour in the queue.Staff onboard miserable cramped and sagging seats (A321) - poor english on the safety rules. Have flown with budget airlines before but this without a doubt has to be the most unprofessional outfit we have come across.

ONUR AIR review : 27 August 2008 : by G Williams

Customer Rating : 3/5

Manchester to Bodrum. 3.5 hour delay. No apology, no explanation. No complimentary drinks. What should have been an evening flight turned into a night flight , therefore everyone wanted to sleep. At 3am, all the lights came on and they came around with the duty free trolley! Old plane (3-3). My seat was caving in on one side! Bodrum to Manchester - left on time. More modern plane, staff friendly and helpful. We got there and back safely - I would travel with them again. It was just the outbound delay that was off putting.

ONUR AIR review : 27 August 2008 : by B Pattison

Customer Rating : 2/5

London Gatwick to Dalaman. Outgoing flight was on an old plane which was uncomfortable - a night flight and had no pillows or blankets. The return flight was a better and newer plane, staff much more polite and friendly and spoke very good English. Would not use them again though and wouldn't recommend them.

ONUR AIR review : 27 August 2008 : by L Partington

Customer Rating : 3/5

Manchester to Bodrum return. Boarded plane on time at Manchester and then sat waiting to take-off for an hour and a half. On the return flight the crew were slightly more surly and miserable. Did find it odd that pilot announcements were made in Turkish first and then repeated in broken english, seemed to be no point. Take your own food and drinks, was charged 5.00 pound for 2 cans of coke!

ONUR AIR review : 16 August 2008 : by L Elliott

Customer Rating : 3/5

We flew NCL-Dalaman return and both flights on time. The staff are a little reserved and the safety audio is difficult to understand, but for a budget airline, they were fine.

ONUR AIR review : 14 August 2008 : by L McLeish

Customer Rating : 1/5

Edinburgh to Dalaman. Outgoing flight delayed by 8 hours because the runway was being resurfaced and the pilot missed his allocated take off slot and refused to take off on the shorter runway unless all baggage was removed from the plane. Whilst passengers were on board and the pilot argued with the ground staff he lit up a cigarette in the cockpit which he refused to put out and whilst the police and the airport duty manager were attempting to deal with this the pilot claimed immunity. We spent the night in the airport. I would never use this carrier again and wouldn't recommend them to anyone.

ONUR AIR review : 14 August 2008 : by G Nicholls

Customer Rating : 2/5

Birmingham to Dalaman. I flew twice with Onur Air with no delays either time, but cabin crew looked very unhappy in their jobs - in fact miserable. Onur Air cabin crew give a very bad first impression of Turkey hospitality. Seating was tight but I just wanted to get there safely which I did.

ONUR AIR review : 13 August 2008 : by Paul Hill

Customer Rating : 3/5

Leeds Bradford to Dalaman return. Read many reviews about Onur and now having flown with them can confirm they are correct. Delays and communication are their main problems. If you are concerned about your flight being delayed then do not fly with Onur. Clearly, they are an airline that is incapable of sticking to the scheduled flight times. Our outgoing flight was delayed by 3.5 hours with no explanation. Updates were none existant with only two announcements during that period; one to announce the delay and another, a couple of hours later, to advise passengers to ignore the "boarding at gate number" message being shown on the screens as the flight wouldn't be ready for another hour. On the flight, communication wasn't any better with barely understandable English being used to explain the safety procedures. I'm surprised they get away with this. The return flight from Dalaman was on time (to our relief as we had been travelling since 2:30am). Dalaman airport is simply a large shopping mall designed to extract the maximum amount of money from passengers. Prices are extortionate - a small bottle of water cost 5 lira. Unlike other airports around the world you are allowed to take liquids through check-in and onto the plane (from what I saw). I would advise you purchase everything you need for the flight from your local supermarket and take it with you. This was our plan, but unfortunately we left our water in the fidge in the villa in our rush to depart! Onur is a budget airline providing an unreliable budget service - you get what you pay for!

ONUR AIR review : 12 August 2008 : by Bob Archer

Customer Rating : 3/5

Glasgow to Bodrum delayed 1 hour 40 minutes and the return was delayed 3 hours. There were actually 3 flights delayed at the same time so every bit of space was taken with bodies all over the place. I could not make out a word that was spoken over the tannoy on the plane due to the strong accent. With the planes 100% full of British people, was announcement in Turkish really required? Otherwise a very uneventful 2 flights/ Seats were certainly very tight, 6 NTL for a can of coke? Very expensive. Of course no food supplied other that bought (expensive) snacks. The staff were sharp but attentive.

ONUR AIR review : 11 August 2008 : by Simon Boxall

Customer Rating : 2/5

Manchester - Bodrum return. Check-in at Manchester was a bit of a nightmare: two Onur Air flights to be checked in and only two check-in desks open. Both flights using a 260 passenger Airbus A300 aircraft so it was a lot of people for only two check in desks! However, flight left on time. Crew friendly. Seats very cramped (3-3-3 seating, not 2-4-2 like the A300 was designed for, and only 29" seat pitch.) Return flight left on time again. Much easier and quicker check-in than Manchester (we Brits have a lot to learn!). Flights 100% full both ways and couldn't recline my seat on return leg.

ONUR AIR review : 7 August 2008 : by M Hawthorn

Customer Rating : 3/5

Glasgow to Bodrum-Milas Airport. The crew were pleasant and smart but the steward talking us through the safety guide could barely pronounce the words in English and communication was minimal although I got the impression that they were quite friendly. The plane was quite restricted for legroom and I could just manage to get the tray down (uncomfortably). However, I took my own food and water/juice for the journey, a crossword book and was quite happy. The flight was on time. Return flight was delayed 2 hours, Bodrum airport is very expensive ie £4 for a can of Coke! The check-in at Bodrum was very slow. No boarding procedures were in place so it was a free for all scramble to get to your seat. The flight was uneventful and OK. I'd say they were just what you would expect from a budget airline.

ONUR AIR review : 4 August 2008 : by Jan Doyle

Customer Rating : 1/5

Manchester to Bodrum: 3hr delay, various excuses none of which the airline were responsible for according to staff! Stuck on plane for the 3hrs delay in sweltering heat with poor air conditioning, another thing which was allegedly the airports fault and not the airline - no complementary beverage despite delay and despite children on board - extortionate prices on board for snacks and drinks - snacks disgusting, don't bother! Staff very surly and understood english only when suited, toilets abysmal. Absolutely no customer care not even a smile. Bodrum to Manchester : Much the same apart from no delay. Duty free trolleys blocking all aisles for at least 45mins to 1hr - No smiles from staff - not very helpful. Prices at the airport even more extortionate than on plane (£5 for a glass of orange juice) - No information on flight progress. Planes in both directions in a poor state of cleanliness and repair - seats very uncomfortable.