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Oman Air Passenger Reviews and Oman Air Customer Trip Reports



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Check Oman Air passenger information in our customer travel guide

Oman Air 4-Star Airline ranking

Award-winning Business Class seat on A330 aircraft

Oman Air First Class and Business Class Lounge Reviews

New First and Business Class lounges at Muscat Airport

Oman Air Economy Class seat reviews

Good Economy Class seat comfort on A330 aircraft

Oman Air Passenger Seat Recommendations

Quality meal service on international and regional flights

Oman Air First Class and Business Class Seat reviews

Convenient and compact transit airport in Oman

Oman Air Aircraft Seat Plans

5-Star rated long-haul Business Class




Oman Air Customer review :  23 February 2012 by A Richards    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Bangkok via Muscat return. Use of NO 1 lounge at Heathrow was very good indeed although quite busy. Food and drink were plentiful. Onboard A330-300, 1-2-1 configuration so everyone has aisle access. Seat is extremely comfortable and a full 180 degree flat bed with 17" monitor. Crew service and attentiveness excellent. Food was good, quality and quantity spot on. Muscat and Bangkok lounges were excellent. Entertainment not very extensive with no new real releases of movies. One crew member remembered me by name on my return journey after 2 weeks and I found that impressive. Fast track immigration at BKK and LHR a huge bonus.



OMAN AIR customer review :  15 October 2011 by Shane Taylor    (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

London - Muscat - Salalah. Good flights, oOnly problem was they had closed the check in desk at Muscat for the flight to Salalah an hour before take off. Why they did this when they new a connecting flight from London had just landed I don't know. We had to argue to get on this flight, which is not pleasant.


OMAN AIR customer review :  3 October 2011 by C Sansom    (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-CMB-MCT-LHR on A333 and B738, excellent service on all flights with tasty meals and great entertainment system. Cabin Staff courteous and professional. Will definitely fly again.


OMAN AIR customer review :  29 September 2011 by S Heath    (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT 22.35 Flight, Economy. Impressed, seating was excellent for Economy with sliding seat forward when the back was reclined and had no problem sleeping. Service was friendly and attentive although a limited alcoholic beverage selection. Food - The Bean Salad starter could have done with work but I have had much worse but the chicken curry and desert were very nice. Departed on time and landed on time. All in all very impressed.


OMAN AIR customer review :  26 September 2011 by P Varley McLeod    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Bangkok-Paris, Frankfurt-Bangkok. From check-in was escorted through customs to the lounge. Service I've experienced in First Class with other airlines, but this was Business Class. Food is restaurant style. Excellent wines and nice amenity kit. Seat, fully flat and the cabin attendants make your bed, linen sheet and duvet including large pillows. Friendly attendants. Lounge in Muscat is very good including their new part of the airport which is getting built around the current.


OMAN AIR customer review :  19 September 2011 by D Houlihan (Saudi Arabia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

CMB-Muscat-BAH in Business class. All flights on time, the seat is fantastic, lie flat and as good as many First Class's in many airlines. Food was served silver service and was of very good quality, good wines and all aperitifs available. Entertainment was good but not as good as other carriers. Staff were all pleasant and attentive when required. Some polish could be advised as most are quite young. Lounge at Muscat is top marks with vast array of foods and drinks. To be recommended and will definitely use again.


OMAN AIR customer review :  14 September 2011 by P Carpenter (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR to Muscat and Muscat to BKK return in Business Class. Excellent new airline with a fantastic Business Class offering, great Business Class seat price as well. Easy check-in, good lounges, amazing seat/flat bed, staff onboard friendly and great service. Flat bed was great and got a good sleep in pyjamas provided on the way to Muscat. Seat comfortable and goes fully flat. Food/Beverages offered. New Business Class lounge in Muscat is excellent. I would highly recommend Oman Air due to their great Business Class seat at a reasonable price.


OMAN AIR customer review :  23 August 2011 by W Fokkenrood (Maldives)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MLE-FRA return. A wonderful flight experience. On most sectors I was alone in Business Class. Inflight service and food was excellent. The seats are very comfortable and was able to get a good nights rest. The only negative was the ground handling staff in Muscat, they where rude and not interested in J class passengers.


OMAN AIR customer review :  8 August 2011 by S Cross (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

MCT-KUL. The initial experiences were positive. Business lounge in Muscat was comfortable and staff attentive. Onboard, the seat lived up to its reputation. There was a lot of wasted storage space in my opinion which was too small to be useful for cabin baggage but yet too big to look anything short of clumsy and a cheap gap- filler. Inflight service, food, IFE and crew all positive. On arrival into KUL my bag had been lost and this is where the airline and my entire experience fell down. The local staff were not readily on hand and certainly made very little effort once tracked down. It took about 36 hours to receive my bag and the promised delivery times were seemingly mere fabrications since they came and went on two occasions without any sign of my bags so all this did was to further build upon my frustrations. As a full fare paying premium passenger I expect an airline to jump into action when things go wrong and there was absolutely none of that. All contact was initiated by me, at great expense, and the airline failed to take a single pro-active step to manage the situation or reputation. Eventually I realized that they knew my bag was delayed by 24hrs even before I arrived into KUL but simply failed to take any action on the information. So a pleasurable experience turned very sour because the airline did not appear to have control, interest or regret when something went wrong. The entire approach, including the subsequent lack of interest from the head office, leads me to question how serious this airline really is about competing within the region.


OMAN AIR customer review :  16 July 2011 by Alan Ward (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-SLL-MCT-LHR. A330-300 sectors in comfortable new aircraft with great leg space. Satisfactory food and drinks with bottled water available thoughout flight. Biscuits and ice cream on return flight. GF main course served to my wife was bland on both sectors but happily exchanged by crew for biryani on return sector. B737-800 sectors both satisfactory with GF meals served on these 1hr flights. Oman Air offer good value Economy flights and I look forward to my next flights with them to KTM in Nov.


OMAN AIR customer review :  14 July 2011 by Alan Ward (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-SLL-MCT-LHR. London to Muscat sectors were in a fairly new A330-300ER with good IFE. The service and meals were adequate and complimentary alcohol was available on request. My wife's GF main courses were bland and boring and on the homeward sector exchanged on request for the tasty biriani. Crew members mostly friendly and obliging. Leg room great for tall travellers and seemed more generous than the stated 34". Mobile phones can be used inflight and WiFi is available, both at additional cost. Main criticism of these flights is that the crew make no effort to keep the toilets clean on these 7-8hr flights. Muscat to Salalah sectors in B737-800 with a meal served on the 1 hr flight. On the basis of these experiences I'm travelling LHR-MCT-KTM in November this year.


OMAN AIR customer review :  14 July 2011 by S Correia (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Just flown with Oman Air yesterday. Entertainment great. Food was poor. Flown with Oman Air 4 times, and all 4 times the chicken option wasn't available due to shortage. Yet the passengers sitting on the other aisle across still had the choice after, to which I was very disappointed as due to my seat location I wasn't able to select the chicken meal. To happen every time I fly with Oman Air, I now do not look forward to meals with this airline. Also was given a snack consisting of fruit and a bread roll filled with veg. Again annoyed but this time at the hostess as she gave me this snack only for myself and to realise after that there was a meat alternative to which she didn't inform us, yet she informed the row of passengers in front. I complained to another hostess only for nothing to be done. Would strongly recommend selecting food before flying.


OMAN AIR customer review :  29 May 2011 by E Marquet (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business class to Bangkok via Muscat. Newish airline trying hard to compete with the big names and doing very well indeed. Standard of business class seats on Oman are superior to Etihad - newer, more comfortable seats, more space and excellent in flight entertainment with Bose headphones. Staff very courteous, check in fast and efficient, food superior & drinks were flowing. The only thing that was really average was the lounge at Terminal 3 - looked old and dated. In contrast, the new lounge at Muscat is great with a very attractive layout of various food. Shame the lounge was invaded by loud mobile phone speakers and other inconsiderate people.


OMAN AIR customer review :  18 May 2011 by D Maguire (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MCT-DXB in Business Class. Easy check-in at MCT and Business Class lounge is great with a wide selection of food and drink. A separate bus to the aircraft for Business Class and the welcome was warm on almost new B737-800. A snack of sandwiches and cake served together with drinks - even managed a second round on this 45min sector. Arrival on time and cleared of the airport in 15 minutes.


OMAN AIR customer review :  13 May 2011 by P Clement (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-BKK via MCT. SAS lounge at LHR spacious and comfortable. Onboard, food, wine, entertainment, lie-flat seat and service from cabin crew all excellent. Cabin crew quietly conspicuous throughout the flight and anticipated top-ups. Lounge at MCT excellent. Streets ahead of Emirates and Etihad.


OMAN AIR customer review :  26 April 2011 by Charles Tyler (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-CMB return, A330-300 on all sectors. Economy full on all sectors but experience seemed calm and efficient. Food was standard economy fare, and drinks service offered (it is not a dry airline). Inflight entertainment very good, with seat-back screens. Oman Air offer in- flight wifi and you can use your mobile phone via Inmarsat connection. I was impressed with Oman Air's service at a competitive price.


OMAN AIR customer review :  25 April 2011 by A Sutherland (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-BKK return. Having booked well in advance was annoyed to receive email informing us of schedule change (don't Oman know their schedules for the year?) with two options : cut short trip by three days or extend by one. No offer to compensate for either loss of holiday or extension expense. Online check in is a farce, only one sector can be checked in and a seat selected. Ended up row 23 LHR-MCT but row 44 MCT-BKK. Same on the reverse journey, row 23 BKK- MCT, row 44 MCT-LHR. Of the 8 flights with Oman on this route in the past six months IFE has worked only once. Crew range from attentive to disinterested. Food has taken a nose dive in the last six months. MCT-LHR flight at least 7 rows were denied a drinks service as a 'senior' staff member resented being told she had forgotten to do it and sulked. For the first time ever had to use the call button to ask for a drink with meal and get IFE reset after a promise to rectify went undone. Have used Oman Air's OnAir product successfully once. Good wifi speed but at $29.95 its very expensive. Decided to treat ourselves to OnAir on the MCT-LHR (longest leg). Worked fine for 20 minutes then crashed and crew couldn't have cared less. Oman is great when its good, and absolutely appalling when its bad. The planes are new, so they say. Am going to give Oman one last try in October.


OMAN AIR customer review :  14 April 2011 by Neil McGinty (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-MCT-BKK-MCT-BKK. Full flat seat and overall cabin space extremely comfortable, food and drinks excellent, as are the cabin staff. Muscat business lounge very good.


OMAN AIR customer review :  12 April 2011 by David Greisch (Luxembourg)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-MCT-CMB return. The seat pitch is generous, inflight entrainment great, food was good, flight attendants friendly, service good. Great value for money economy class product. The only negative complaining points were some delays on the FRA-MCT flights (due to weather and on the MCT-CMB flight (due to technical reasons) and the stop in Male on the MCT-CMB flight.


Oman Air Customer review :  4 November 2011 by James Martin    (UAE)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai-Muscat-Bangkok. Apart from the 0600 departure from Dubai, and a 3 hour wait in Muscat, everything else was splendid. My business class fare was cheaper than certain airline's economy class. B737-800 from Dubai to Muscat, and A330-200 Muscat to Bangkok. Business Class on A330 is configured with 1-2-1 seating layout. Nice cabin colours, nice lighting, and authentic Omani decorations throughout the cabin. The seats convert into full-flat beds and segregated into individual pods. Privacy is optimum. Exceptional food and presentation, good quality and quantity. Cabin crew very responsive. Perhaps just some slightly wider choice in the AVOD would make it perfect.



Oman Air Customer review :  31 October 2011 by S Ratcliffe    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK. All flights on time, new planes, plenty to eat and drink on all legs. Flight attendants helpful and attentive. Toilets kept clean and AVOD great.



OMAN AIR customer review :  15 October 2011 by Shane Taylor    (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

London - Muscat - Salalah. Good flights, oOnly problem was they had closed the check in desk at Muscat for the flight to Salalah an hour before take off. Why they did this when they new a connecting flight from London had just landed I don't know. We had to argue to get on this flight, which is not pleasant.


OMAN AIR customer review :  3 October 2011 by C Sansom    (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT-CMB-MCT-LHR on A333 and B738, excellent service on all flights with tasty meals and great entertainment system. Cabin Staff courteous and professional. Will definitely fly again.


OMAN AIR customer review :  29 September 2011 by S Heath    (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-MCT 22.35 Flight, Economy. Impressed, seating was excellent for Economy with sliding seat forward when the back was reclined and had no problem sleeping. Service was friendly and attentive although a limited alcoholic beverage selection. Food - The Bean Salad starter could have done with work but I have had much worse but the chicken curry and desert were very nice. Departed on time and landed on time. All in all very impressed.


OMAN AIR customer review :  26 September 2011 by P Varley McLeod    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Bangkok-Paris, Frankfurt-Bangkok. From check-in was escorted through customs to the lounge. Service I've experienced in First Class with other airlines, but this was Business Class. Food is restaurant style. Excellent wines and nice amenity kit. Seat, fully flat and the cabin attendants make your bed, linen sheet and duvet including large pillows. Friendly attendants. Lounge in Muscat is very good including their new part of the airport which is getting built around the current.


OMAN AIR customer review :  19 September 2011 by D Houlihan (Saudi Arabia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

CMB-Muscat-BAH in Business class. All flights on time, the seat is fantastic, lie flat and as good as many First Class's in many airlines. Food was served silver service and was of very good quality, good wines and all aperitifs available. Entertainment was good but not as good as other carriers. Staff were all pleasant and attentive when required. Some polish could be advised as most are quite young. Lounge at Muscat is top marks with vast array of foods and drinks. To be recommended and will definitely use again.




 

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Oman Air Reviews and Oman Air Passenger opinions about Oman Air product and Oman Air service standards


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