Oman Air Passenger Reviews and Oman Air Customer Trip Reports   a World 4-Star Airline       Add your Oman Air Review   Oman Air 4-Star Airline ranking   Airline Reviews : A-Z Index

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Check Oman Air passenger information in our customer travel guide
		Oman Air 4-Star Airline ranking		Award-winning Business Class seat on A330 aircraft
		Oman Air First Class and Business Class Lounge Reviews		New First and Business Class lounges at Muscat Airport
		Oman Air Economy Class seat reviews		Good Economy Class seat comfort on A330 aircraft
		Oman Air Passenger Seat Recommendations		Quality meal service on international and regional flights
		Oman Air First Class and Business Class Seat reviews		Convenient and compact transit airport in Oman
		Oman Air Aircraft Seat Plans		5-Star rated long-haul Business Class

OMAN AIR customer review :  15 March 2011 by David Whalley (UK)

BKK to LHR via MCT. A tale of two halves. BKK to MCT flight was excellent, staff very attentive and interacted with passengers. The cabin is excellent as are seats. Lounge at Muscat is small but quiet and relaxing. Food options well presented. The 2nd flight was disappointing. Having made the mistake of ordering vegetarian food, the crew were oblivious to the fact that the meal presented was third rate. No alternatives offered and we went the whole flight without any food. The cabin crew seemed to spend most of their time talking among themselves. Four staff for 16 passengers, but little interaction and no customer service. This illustrates the inconsistencies in standards at Oman. At their best they are as good an any airline, but at their worst they are poor. There is an urgent need to achieve greater consistency.

OMAN AIR customer review :  15 March 2011 by E Cimochowska (Poland)

Me and my partner got our flight to Bangkok scheduled for April/May. They tried to reschedule our flight in February for later dates, we had made arrangements for hotels/flights, after few days they went back to original timetable. Of course, they did not even consider taking any costs of our arrangements! Appalling customer service. And today, the same story - again they want to reschedule a flight and the reason is "something to do with switching from their Winter Schedule to their Summer schedule and being a young airline they are quite inexperienced at this". They have already ruined our vacations with such irresponsible behaviour. They are not worth all the hassle even though they've got competitive price.

OMAN AIR customer review :  15 March 2011 by A Guerin (Ireland)

LHR-MCT-BKK return, great value for money paid €540 pp return. Flights on time , good flight entertainment. Crew efficient and friendly, adequate amount of drink and food services. Would fly with Oman Air again.

OMAN AIR customer review :  28 February 2011 by T Smith (UK)

Economy class conditions seemed to be more cramped than on other airlines and crew surly. Their complaints handling is a disgrace. We had a brand new suitcase destroyed on the return leg. We reported the damage immediately at Heathrow and got a customer reference number. Since then I e-mailed the customer service address with copies of a whole load of documents (mostly irrelevant to my claim but I supplied them anyway). The first response was a blanket "sorry to her your problem but we are not liable". When I pressed it further I was told "We are not liable because the damage is fair wear and tear". When I pointed out why this was utter rubbish, and gave chapter and verse from their terms and conditions, I have just been ignored. Seems like their idea of customer service just means "deny everything but do it politely".

OMAN AIR customer review :  28 February 2011 by D Brooke (UK)

LHR-MCT-BKK. Good IFE and very empty flight. Crew were fine, food was edible, not as good as some airlines but I've hadworse. MCT-BKK flight was completely full and cabin crew obviously couldn't cope and had no hesitation in showing so. Food seemed better on this leg. BKK-MCT cabin crew very attentive - I was unwell on the way back and I was upgraded during the flight. I was fortunate to have a faulty seat belt MCT-LHR and was upgraded again.

OMAN AIR customer review :  25 February 2011 by K Kinnarney (UK)

LHR-MCT-BKK. Good selection of food, well presented. Cabin crew attentive but not overbearing. Lounge in Muscat comfortable with good selection of food and facilities. Shared Emirates lounge in Bangkok.

OMAN AIR customer review :  24 February 2011 by R Perryman (UK)

Heathrow-Muscat-Bangkok return journey. Both flights friendly staff, plenty of leg room and good quality food. Muscat Airport has little to do, needs an internet cafe, but with only 3 hours stop a coffee and book filled the gap adequately. Seating was 2-4-2 so had no issues with a squashed middle person.

OMAN AIR customer review :  17 February 2011 by John Walsh (UK)

To and from Bangkok via Muscat and very impressed. Seating comfortable with good legroom, food also high quality. No issues when ordering drinks. On the way to Bangkok the two or so hours wait wasn't too bad, although over £6 a beer was excessive. On the way back I paid to use the lounge as it was 3 hours stopover, very good value. Lounge nice and quiet, with food and drinks available, also cubicles to catch up on sleep if needed.

OMAN AIR customer review :  11 February 2011 by Patrick Gold (UK)

LHR-COK via MCT . They seem to have got the economy seat configuration about right. I'm 6'4" and although not exactly comfortable, did not suffer the discomfort I have endured on other airlines. Food okay and IFE comprehensive - although the free headphones are about as cheap as you can get. Punctuality was good on all sectors and Muscat is a pleasant environment to wait for a connection. I do have one issue though. I appreciate Oman is an Islamic state and some of the cabin crew probably do not approve of alcohol. But on the first leg LHR-MCT when my partner developed a headache and asked for a paracetamol, she was told that she couldn't have one as she had been drinking alcohol! Yes, she had had a 330ml of Fosters and one 18.5ml bottle of red wine in the previous 6 hours, but to deny a customer a painkiller on these grounds is ridiculous and poor customer care. Then on the return flight from Muscat I requested a Gin and Tonic and was told there was no Gin on board - this was about 30mins after leaving Muscat. I think Oman air need to decide whether they are going to be a dry Islamic airline, a point of view I would respect, or have a liberal Western attitude to reasonable alcohol consumption.

OMAN AIR customer review :  7 February 2011 by Richard James (UK)

LHR-MCT-LHR. Oman Air have one of the better Economy products. New A330-300 with 34" seat pitch, good food and IFE, attentive service and convenient flight times. Booking online was followed by a lengthy pantomime email correspondence, having to send them scanned pictures of your passport and credit card to avoid fraud. Apart from that, a good journey.

OMAN AIR customer review :  6 February 2011 by L Tytler (UK)

Delighted with recent flight London Heathrow to Mumbai via Muscat. The entertainment and food were excellent, as was service. We were given a huge bag of nuts and some ice cream in addition to two meals on the 7 hour flights to and from Muscat. There wasn't much to do at Muscat airport for our 5 hour stop, so take a good book if you have a long stop there!

OMAN AIR customer review :  3 February 2011 by Slava Chevtchouk (France)

Paris to Malé through Muscat. Business class of very high standard. Very friendly professional staff, take care of you till the end of the flight (not disappearing as Air France staff do). Seats huge, full lie-flat, so it's possible to find comfortable position and sleep. Seats by windows have lots of storage , however seats in the middle have limited storage. Excellent food, classy presentation. Lounge in Muscat very comfortable with plenty of drinks and food. All in all excellent product.

OMAN AIR customer review :  29 January 2011 by Hoang Ha (Belgium)

FRA to MLE via MCT Business class. Lounge in FRA is the lounge of Cathay Pacific, not so much to eat. Seats 1-2-1 configuration, wonderful flat bed. enough storage space. large screen. huge choice of movies, TV, Music. Good food but less choice than Etihad. FRA to MCT was a night flight and we received pyjamas, crew even offer to prepare bed for you. Lounge in Oman is new and comfortable with lot of choice of food.

OMAN AIR customer review :  24 January 2011 by D Whalley (UK)

LHR to BKK via MCT. Full flat seats excellent as is the cabin ambience. Cabin crew friendly but language skills not as good as Qatar. Food good, but food on demand not so good. The lounge at Muscat quiet and relaxed but not such a good selection of food nor such good shower facilities as I had become used to in Doha.

OMAN AIR customer review :  16 January 2011 by Robert Jones (UK)

A flight by my partially sighted and physically disabled brother from LHR to Bangkok via Muscat. Caught in the snow at Heathrow, eventually he was put on a flight on 22nd December to Muscat in Business class. The ground support and handling throughout the journey was good allowing full access to ground facilities. Business class passengers helped with food, toilet and access in the cabin. However due to the design of the A330 multimedia and visual signalling within the cabin was not available. The second leg of this flight was economy class. Again the ground handling seemed very good. However the staff seemed very inexperienced in seat selection and he was placed somewhere in the middle of the cabin. This meant that he could not access the toilet on board without the group effort of some 20 passengers to navigate the cabin. He was trapped in the toilet once there as it was not apparent how to unlock the door. The food was wrapped in dark plastic sealed containers which could not be accessed by a partially sighted person resulting some 5 hours plus with no water, food, disorientated, unable to call for help and restricted access for disabled aids despite requests for a suitable seat location 1 week earlier.

OMAN AIR customer review :  2 January 2011 by D Marsh   (UK)

BKK-MUS-LHR. Excellent, on time, new A330. Plane half empty, had an entire row of 4 seats to myself on 1st leg and 3 seats empty on the 2nd leg. Excellent seat pitch and great IFE. Good menu choices.

OMAN AIR customer review :  30 December 2010 by V Schmitz   (Spain)

BKK-MCT-FRA. Plane had a broken engine twice. No help from Oman Air staff at all. It was shambolic. The only comment was" we are waiting for our engineer". Arrived in FRA 38 hours late, with different airline. If I can help it, I will never fly Oman Air again.

OMAN AIR customer review :  22 December 2010 by Glauca Rossi   (UK)

Ruined my holidays, the only one of the year. Because of the bad weather and subsequent cancellations, instead of putting me on the second available flight (the first would have been for people who had booking prior to mine), they tried to push me on Christmas day flight and give priority to people whose booking was on a date later than mine. As half of my holiday had gone, I saw no point and cancelled.

OMAN AIR customer review :  22 December 2010 by Alex Faure   (France)

Bangkok to Paris, had technical problem in Bangkok, and maintenance could not fix it and we had to spend a night at Bangkok. From the moment we left the plane to the following morning at the airport, Oman Air staff was invisible and we only had information from the Bangkok airport crisis number (witch is very efficient). The following morning, Oman Air told us we would take off at 1130am and spend a 23hr transit at Muscat, before taking our second plane to France. The technical problem had not been fixed and we had to change for another plane. We arrived Muscat at 630pm instead of 230pm. Baggage didn't follow. As in Bangkok, we didn't meet any Oman Air staff in the hotel and had great difficulty to collect information. Our plane to Paris took of on time but we arrived at destination with a 36 hours delay. Due to those awful conditions, I think Oman Air's staff was not very helpful. A french speaking mediator in Muscat and a better coordination between the company and hotels where we spent the 2 nights would have been helpful (60 people were concerned).

OMAN AIR customer review :  22 December 2010 by Markus Sprengler   (Germany)

FRA-MCT-CMB return in Business class. MCT-CMB with B737-800, as departure on a Monday. A330 is used on all other days. Due to this aircraft, no sleeper seats - only usual short haul equipment. Apart from this, excellent cabin on other flights with A330-300/200. Seat configuration in J class is 1x2x1. Very good service, good entertainment available. Problems with food - not enough vegetarian pasta available on CMB-MCT. Cabin crew on leg MCT-FRA was too noisy talking whole night too loud.