Oman Air Passenger Reviews and Oman Air Customer Trip Reports

Colombo-Muscat-Paris in Business. First leg on a narrow body Boeing 737. Fine service with comfortable seats. Does however not match the Business Class on their long haul A 330 fleet which is really another story with great seats and exquisite first class like service. Lounge in Muscat outstanding. However as a couple occupying the two middle seats one is served by two different cabin crew which are not always well synchronized, so while one has already the table set up with a complete meal it can happen that your travel companion is watching you without being served anything. Also the priority tagging of the baggage did not work at all in Paris and while we were the first off the plane many Economy passengers left the terminal before us. Still wonderful service at a good price.

Bangkok-Muscat-Bangkok. Oman Air's lounge in Bangkok is excellent along with their flagship in Muscat. Service superb, though some flight attendant's seem to disappear after the meal service which is the only slight downside. This airline seems to get better and better every flight.

Flight from Munich to Muscat was fine with acceptable service and good seat comfort. Unfortunately the trip from Muscat to Colombo was terrible. Very loud, narrow seats, poor service, no inflight entertainment.

MUC-MCT-MUC: Second time flying with them in a year. Same good experience. Very good seat and food selection. Towel and amenity kit provided. Staff friendly. Outbound flight was delayed but inbound flight was on time. Entertainment is plentiful and worked fine. 10MB Wireless for 15 USD is a nice add-on to keep in touch with the outside world during the flight. Overall very good experience and recommended.

FRA–MCT-BKK-MCT-LHR seat pitch good on all flights but food , AVOD, service, average and patchy. MCT–BKK They rush you to your connecting flight to leave you sat on runway in the heat without aircon or the offer of water, on one flight a large family /group of about 20 passengers bullied other passengers into moving seats so they could sit together. The flight crew lost control and there was an intimidating atmosphere. I saw one poor woman in tears, the crew had moved her out of her seat to accommodate the bullies and then could not find a seat for her. They asked her to stand at the back near the toilet and wait until they found her a seat. One of the crew tried to get her into business class but that started an argument with 3 other crew. All this was going on in the heat on a cramped delayed aircraft. No announcement about the delay or why the aircon was not on.

Economy very good. Seats are comfortable and similar space to BA's premium economy. Lunch/dinner very good. Snack, not so good. All travel was on time.

Return flight MPX-MCT-KUL. A330 aircraft's on all 4 legs in good condition, reasonable leg room, tasteful food in adequate quantities, nice set of amenities, big personal screens. However, cabin crew completely disinterested and disorganized on all 4 legs. No greetings when boarding or leaving the plane, no smiles. Tried to serve the food as quick as possible and then disappeared for hours. The lavatories weren't checked/cleaned during the flights.

LHR-MCT return. Check-in at LHR very quick and very helpful, we were moved to better seats than those available on online check-in. Service was excellent and food better than average. On return flight again, service very good. Would definitely use again and highly recommend. However return flight slightly marred by screaming children, a difficult issue for airlines to resolve in economy. I would happily pay a premium for a flight restricted to children 10 years and over.

Business class from Jeddah to BKK via Muscat. It is surprisingly a fine experience. Onboard, the welcome and service are superb. Seats are very good and the food selection is excellent, although there is a tendency to spice all dishes. Lounges in Bangkok and Muscat are most relaxing and comfortable. The ground staff at the BKK lounge is an experience by itself: warm-welcoming, helpful, always smiling, and superbly attending to passengers.

ZRH-MCT-KUL return in Business Class. Could find a good last minute deal with them and wanted to try out their great business class seat. Check-in was quick but lounge in Zurich is a bit minimalistic. Onboard was served champagne and received a hot towel, amenity kit and menu. Seat is really great and like first class on European airlines. Food served is delicious and presented like first class where each course is served as in a restaurant and nothing is pre-plated on a tray. Service is the only thing that needs improvement as some crew members lack the warmth and professionalism of other world class carriers. Muscat airport is small and convenient and the lounge has a great food spread and a complimentary spa with free massages. I felt these were brilliant. All flights on time and I think Oman Air delivers a great business class hard product but needs to work on their staff training to become world class.

User friendly website. Smooth check-in in Riyadh. Very long queue at Muscat transit. RUH-CMB on A330, comfortable cabin and good IFE with choice of movies. Good selection of food. Arrived on time.

CDG-MCT-BKK-MCT-CDG business class. Check-in was fast and ground staff prepared in advance all boarding pass, lounge invite and fast track passes. Paris lounge is AA and not so good but in MCT and BKK, WY lounge are lovely with lots of food and drinks. Onboard seats are very generous 180 degree flat bed with 17" monitor, but a bit hard and OVOD new film choice is limited. Food served restaurant style, on elegant crockery, cutlery and glassware. Crew are of mixed nationality and depending on the segment, ranged from efficient to bad - mostly disappearing after meal service. However always very polite. All in all a good value for money but can do with some basic improvements.

CDG-MCT return in Business class. Fantastic service. A330-200 brand new on outbound flight and almost new on return. Ground staff very nice in CDG (less in MCT), but cheap AA lounge in CDG. Excellent seat onboard: wide and comfortable. Food was very tasty, excellent products. Good champagne and great wines. IFE was excellent with plenty of good films, in many languages, great audio headset. Lounge in Muscat was very cosy, great choice of dishes, champagne, and smiling staff. Onboard, FAs were always smiling. On return, one FA had trouble serving champagne and latter dropped a glass. Yet other FAs were extremely professional and attentive. Addressed by my name onboard on return flight. Food very nice but less tasty from MCT. WY's business class is a fantastic product, only lacking a little more training for some FAs and a better lounge in CDG.

DOH-MCT-BKK outbound and return. DOH-MCT on E175, superb seating, friendly and professional crew. MCT- BKK there was a change of aircraft (plane was a Gulf Air wetlease - does not compare to WY cabin though service was friendly). Business Class Lounge in MCT is outstanding with friendly staff and excellent selection. On return, BKK WY lounge was excellent, staff did check-in for me to save the hassle of the transfer desk, lounge was busy but enough comfortable seating. Staff were responsive to requests and provided a great service. Transfer in MCT again easy. Was only J passenger on MCT-DOH cabin and impressed that WY organised a special J bus to collect me and to take me to the terminal. Was in the office less than 40 mins after landing.

LHR-MCT in business. Transferred in to LHR from KLM, and went to the airside transfer desk to find it closed. Had to wait for gate staff to arrive to obtain a boarding pass, however they didn't know how to get my baggage onto the flight (which had been checked through). Managed to get a drink and something to eat in the No.1 lounge which was very good. Business class product onboard is the best in the world. Excellent flight, excellent crew. Baggage arrived a few days later and got 10 rials compensation.

Flew Muscat to Bangkok return in Business Class. The service was superb (the food, wine, champagne, and attentive cabin crew). They could not be more helpful. I have flown Oman Air many times in Business and Economy Class and have never been disappointed.

Business class from Paris CDG-Kuala Lumpur return via Muscat. Excellent cabin, very comfortable seats with a lot of privacy. Cabin crew very attentive and showed great customer service. Entertainment onboard had a great variety of choices. Lounge in Paris CDG, Muscat and golden lounge in Kuala Lumpur all had a great selection of food and drinks. The only gripe is that despite having booked business class I was told I was not eligible for the limousine service. I was also disappointed that dining onboard was not "on demand". Overall it was great value for business class.

LHR-MCT-BKK return. Outbound ok. Decent seat pitch in economy and meals plentiful. Muscat has no airbridges so it's all bus transfers. MCT is a small airport with limited food and beverage facilities. Return leg delayed on departure from BKK meaning there was only 15 mins in MCT to get my connecting flight to LHR. Upon clearing Customs I was ushered to the gate for connecting flight. Reaching the aircraft we were told there would be a further delay as connecting flight from Katmandu was late. In the end we were 1.5 hrs late. Arrived in London 1.5 hrs late. All in all I cannot complain. AVOD is ok but not the latest releases. For the price vs service, pretty good all round.

In theory fantastic product but in reality they did not deliver for us at all. LHR-MCT-BKK, KUL-MCT-LHR. Managed to get emergency exit seats which was the only bonus. Cabin crew service very inconsistent. Very good on LHR-MCT, very poor on the rest of the flights. KUL-MCT hot towel thrown at me. Food acceptable but had better with Qatar and Emirates. IFE good but sometimes difficult to navigate. Ground staff in MCT awful. Asked to upgrade to C (and pay the full price) and left waiting for the price for over 45 minutes after which we just left their "counter".

ZRH-MCT-ZRH (first leg with a stop in MXP). Nice flight both ways. Good inflight entertainment (big screen, large variety of recent films). Ground staff in MCT very kind, helping us to properly pack a painting we bought in Oman and was too big to take into the cabin. The painting survived without a scratch. Baggage allowance is 30kg in economy class, rather than the usual 20kg.

I flew back from Kuala Lumpur yesterday in business class. The seats are comfortable and the service onboard is great. The only bad point was the luggage, we had to wait a long time to collected them after landing. As I was in Business I didn't think I would have to wait.

London Heathrow to Bangkok via Muscat return. Use of NO 1 lounge at Heathrow was very good indeed although quite busy. Food and drink were plentiful. Onboard A330-300, 1-2-1 configuration so everyone has aisle access. Seat is extremely comfortable and a full 180 degree flat bed with 17" monitor. Crew service and attentiveness excellent. Food was good, quality and quantity spot on. Muscat and Bangkok lounges were excellent. Entertainment not very extensive with no new real releases of movies. One crew member remembered me by name on my return journey after 2 weeks and I found that impressive. Fast track immigration at BKK and LHR a huge bonus.