OMAN AIR   Passenger Reviews and Customer Trip Reports

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OMAN AIR customer review : 11 August 2008 : by F McCallum

Customer Rating : 1/5

London to Bangkok via Muscat return. Trying to be fair the fact that it was half full both ways and that we got over wing seats both ways made the journey bearable. The planes were ancient (very old TAP planes) and clearly designed for shorthaul since the seats are very cramped. The staff are friendly and food OK. Overhead TV screens were erratic and the headphones did not work. On both routes toilets got really unpleasant. The transfer at Muscat took about 6 hours. I will never ever fly this airline again.

OMAN AIR customer review : 5 July 2008 : by Richard Grove

Customer Rating : 4/5

LGW-MCT return. Both flights on time. Cabin crew friendly and food good. Entertainment is limited because of the out of date equipment on 20 year old aircraft. Both flights were probably not more than 25% full so plenty of room to stretch out.

OMAN AIR customer review : 19 June 2008 : by James Chlup

Customer Rating : 3/5

AMM-MCT-AMM Economy class. 737-800 on both flights. AMM-MCT only 25% full. Friendly staff and good vegetarian meal. MCT airport almost empty (staff fairly efficient). MCT-AMM was a full flight with good breakfast. Cabin crew seem to be exclusively Asian and seem a bit new to the job. Three stars seems an accurate ranking, but they could move up to four with some effort (IFE needs to be improved).

OMAN AIR customer review : 17 May 2008 : by A Sivaraman

Customer Rating : 1/5

Oman Air last week economy on Cochin-Muscat-Cairo return. The first time I flew Oman Air and will be the last time. Muscat-Cairo sector takes almost 4 hrs but the aircraft used was old Boeing 737 and no personal TV screen. They gave us headsets - dont know why because only 1 audio channel was working. Seats are hard and uncomfortable. My seat did not recline and had to sit thru the whole 4 hrs with my seat in the upright position - complaints to the crew did not help. Being single aisle the queues for lavs were unbelievably long. In all would not recommend this airline to anyone, the aircraft are a sheer disgrace - they all were so old they had ashtrays. IFE is the worst I have ever come across.

OMAN AIR customer review : 29 April 2008 : by F Fermin

Customer Rating : 4/5

BOM-MCT-LGW economy class. Aircraft out of Mumbai was new Boeing 737-800. Food was the same as on my trip out of TRV. Transfer to MCT-LGW flight a breeze. MCT-LGW old Airbus A310-300 which belongs to TAP - more comfortable than the old and tired 767-200 which they use on the MCT-BKK route. A good experience, but Oman Air needs new planes to replace aircraft on longhaul routes.

OMAN AIR customer review : 28 April 2008 : by Trevor Coleman

Customer Rating : 2/5

Muscat to London Gatwick on Oman Air. An old airbus - ex TAP I think - registered in the Czech Republic. No individual entertainment screens, but as the sound system did not work anyway, I did not need one! The seats are quite hard and uncomfortable with low backs, like a short haul interior. The staff were pleasant, but did not seem to really understand their jobs. Everything seemed to be out of phase. Half the people got drinks and then the meal trolley came out and stopped the drinks etc. The food was okay. I shall pay the extra and fly Emrirates through Dubai next time.

OMAN AIR customer review : 23 April 2008 : by W Pettit

Customer Rating : 3/5

"Expect More' says the Oman Air ads! I should say so. Flying in 20 year old aircraft leased from Hungarian or TAP airlines can hardly be more depressing. My last 3 flights have included broken seat trays, hard seats and terrible sound system. I tried 6 different seats before I found one that worked with the headphones. Then tried to watch a movie in the 1980's dropdown television some 20 feet away with the poorest quality video. The seats were tired and offered little padding. The cabin crew were aware of these geriatric craft and must be fed up with the feedback from passengers. Some colleagues have travelled Business class and said that Economy on Etihad or Gulf was better! As soon as, or if, another carrier flies direct from Gatwick I will be the first in the queue.

Oman Air review - by T Anderson

8 April 2008  Customer Trip Rating :

MCT-BKK-MCT. Buying a ticket at the OmanAir office in the airport was impossible and I was told to buy it at a travel agency because that was easier! Very old and tired Boeing 767 . BKK-MCT flight they brought onboard two Thai passengers without having seats for them. They were placed in the kitchen area in the middle of the plane without seat belts during the flight. Will not fly Oman Air again before change attitude towards their customers and get new planes.

Oman Air review - by A Pow

6 April 2008  Customer Trip Rating :

LGW-MCT-LGW. A pleasant flight - good service from flight attendants. The meals were tasty and a good choice. Good price for tickets. The only thing I could fault was not having my own TV screen / personal inflight entertainment.

Oman Air review - by Iain Caron

5 April 2008  Customer Trip Rating :

LGW to Muscat, then after a 4 hour stop on to Bangko. The planes are old as is the entertainment system, but staff nice enough. A night flight about 7hrs or so and we had a few drinks and managed to get a few hours sleep. At Muscat the transfer to the airport went ok - airport is small but has everything you need like duty free and places for food etc. When we got to the other plane I could not believe how small it was - a narrowbody charter type aircraft. To make things worse we walk to our seats, and there is a family sitting there - I try to explain that these are our seats and show the tickets but they just smile, nod and dont speak any english! I ask the FA and she sits my friend and me in separate aisle seats, miles apart. The flight is one of the worst experiences of my life - so cramped the entertainment is a joke and im going out of my mind just trying to get through it. The only real positives are the price, i. I would not recommend this flight.

Oman Air review - by Arun Anand

4 April 2008  Customer Trip Rating :

Oman Air from Muscat to Bahrain, on an old 737-800. Other than the plane which was old, overall experience was good. Meal with coffee / tea served on a 1 hr 15 mins flight and the flight crew were helpful.

Oman Air review - by F Fermin

27 March 2008  Customer Trip Rating :

MCT-TRV on new Boeing 737-800. Flight was full but cabin spacious. Overhead TV Monitors with some entertainment and flight information. Food was fine for a flight at night. Baggage showed up quickly at Trivandrum Airport.

Oman Air review - by K Balaji

12 March 2008  Customer Trip Rating :

I travelled on Oman Air on 04 March from Muscat to Delhi. The flight took off at 7am and after 15-20 mins there was announcement from captain that due to bird hit, the flight will have to land - and due to Fog / Poor visibility at Muscat, the flight has been directed to Dubai. We reached Dubai at 8.30am. Once we were inside the Airport building there was not a single Oman Air staff to assist, we were asked to move from one gate to other. Only after 5pm we were asked to board the aircraft. There were around 118 passengers and they were not provided any lounge or food - all were sitting here and there for any announcements being made - only at 5 pm were we asked to go for boarding. Also the liquors which were purchased at Muscat duty free shops were taken by Dubai Airport security while entering the terminal, even though this was brought to the notice of Oman air staff, but there was no use. Around 7.30 pm we flew from Dubai and reached Delhi at 11.30pm. It was very bitter and a bad experience from Oman Air.

Oman Air review - by S Hart

26 February 2008  Customer Trip Rating :

I flew Oman air London to Muscat. The planes were very old (they still have ash-trays, which suggests they were in operation in the 1980s). The plane was dirty and I was surprised to see a large screen instead of personal entertainment for every passenger! And the quality of the picture was very poor; this received a lot of complaint from fellow passengers taking into account that the duration of the flight is 7+ hours. I had great hopes for Oman air when I first heard that its launching direct flight to Muscat but instead I was very disappointed. I am looking to go to Oman soon but I would rather pay more to fly with another airline than fly with Oman air again.

Oman Air review - by P McCann

31 January 2008  Customer Trip Rating :

We flew from Gatwick to Muscat and chose Oman Air over British Airways as Oman did an overnight, non-stop flight. The only good things about our flight - wasn't full (only 40 people on the outward flight, and a few more than that on the return, so plenty of space). The cabin crew were pleasant, and flight times convenient. Otherwise, the planes are ancient and don't inspire confidence, particularly if you're a nervous flyer .g. safety notices in 3 different Eastern European languages (therefore, Oman Air must have bought them 4th hand), interference from an antiquated intercom system. There are none of the comforts that passengers now expect eg. tvs in the back of headrests, only a large screen at the front for everyone to view. Also, rather unpleasantly, there were stains on the cushions, which clearly hadn't been changed from the previous flights. If you can overcome the above, and the plane is only half full, flight times are convenient. Otherwise, steer clear!

Oman Air review - by Elizabeth Clifford

17 January 2008  Customer Trip Rating :

A word of warning to you family travellers out there. Myself and my family have just travelled LGW- Muscat and it was an appalling experience. We booked tickets to fly on Sunday, to arrive at Gatwick and be told that there was no flight on Sundays! We had been rebooked on the Monday flight. No one had contacted us to tell us, and we had to get a taxi home and come back the following day. We had booked and checked three times a bassinet would be available for our six month old baby. On getting on the plane we were in different seats - it took me having an angry moment to get us moved. There are no headrest TVs, a film is shown on the main screen - Oman Air decided to show an extremely violent movie, just a metre from my three year old sons face. In short if you can fly on a different airline do so.

Oman Air review - by H Reyes

27 December 2007  Customer Trip Rating :

Bangkok to Muscat. This 6.5 hour flight on a Boeing 737 was sheer torture. Seat pitch they claim to be 31-32 inches, but we measured several seat locations and found it 29-30 inches instead. One clear recommendation is to AVOID this airline for a long time until they get some new aircraft. They have jumped into new routes like Bangkok and London, and the aircraft are a sheer disgrace - designed for short haul flights and not this sort of flight length. Colleague of mine travelled out of London Gatwick, and said the aircraft was a tatty old Boeing 767 that was not even good enough for Malev Hungarian (that says something!). At least none of the other airlines in the mid-east (even Gulf Air!) have anything to worry about from Oman Air. They have clearly taken on more than they can manage, since this has the appearance of a real low-cost operation, and one that has been launched much too early. Inflight entertainment - nothing by way of proper PTV, and seats sheer torture. Add to that this is single aisle planes, the queues for lavs were unbelievable, and turbulence was also scary. Skytrax, please check your rating, this airline is not even worth 1 Star any more.

Oman Air review - by Satish Kumar

26 December 2007  Customer Trip Rating :