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Oman Air Passenger Reviews and Oman Air Customer Trip Reports



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Oman Air Customer review :  24 April 2013 by Jérôme Lancre    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-BKK, both legs in business. An excellent product, definitely lot of space and a seat very close to first class standards. Excellent flat bed seat. But a very poor service, food is ok, very nice presentation, but definitely on all the legs (4), the crew was under expectation. Very poor English so communication is difficult, they just do the job with no real care of the customers.



Oman Air Customer review :  3 April 2013 by Muaz All Bakry    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMM-MCT-KUL in business class. 1st leg (AMM-MCT) on their E170 fleet. Seat configuration in business is 1-2, and I took seat 2A (single seat). Nice seat for 3 hours flight, with pre-departure hot towel and welcome drink. Cabin crew for this AMM-MCT flight weren't up to my expectations, however the food was superb. Oman Air lounge in Muscat also good and cosy, good selection of food and very ample. 2nd flight (MCT-KUL) was on their A330 aircraft. Superb seat, amenities bag and cabin crew (they address me by name). Excellent inflight food. Inflight meal service is something you can't get on any ordinary business class meal service.



Oman Air Customer review :  2 April 2013 by J Perkins    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Check-in in BKK was disorganised. Lounge was a pleasant surprise, quiet, nice food. Flight was BKK-MCT-MUC. For my needs the seat was spacious but uncomfortable, hard, supports in the wrong places. Cabin staff tried very hard but service was patchy with too many misunderstandings, none was a native English speaker. Food was of good quality but just nothing on the menu I liked, mainly seafood and poultry, no beef. White wine was not chilled at all. Over all, they are trying but WY still has to smooth a few rough edges. It was my first trip with them. My next trip wont be.



Oman Air Customer review :  21 March 2013 by A Fitzpatrick    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR via MCT to Mumbai return. Good: leg room, entertainment, some in-flight staff. Poor: airline staff at Muscat were disorganised and unfriendly. Ground staff member at Heathrow was friendly but told us he'd given us emergency exit seats for the flight (my co-passenger is 6ft 4) and this turned out to be completely untrue. Had the feeling that if anything went wrong e.g. in-flight entertainment stopped working, you'd be on your own. Food was poor. Delayed twice by one hour each time. No explanation for one delay, the other was because the plane was 'waiting for important papers' for an hour once we had boarded. Muscat airport is small for a stopover but new airport is under construction.



Oman Air Customer review :  27 February 2013 by M Brynzov    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Munich to Abu Dhabi via Muscat return. I didn't expect such excellent levels of service, especially on the main leg MUC-MCT-MUC. On boarding, immediately offered drinks and followed up with introduction, menus and quality meal selection with great service. The seats are very specious and comfortable. The transfer in Muscat was not that great as the airport there is very old and overcrowded. However, the Business class lounge offers very good service. The return flight from MCT to MUC was delayed due to late arrival of a plane with transfer passengers to MUC. On that flight I received pyjamas - something I would expect only in first class.



Oman Air Customer review :  25 February 2013 by Alan Sargeant    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dar es Salaam to Muscat, Muscat to Bangkok. Check in at Dar es Salaam was very poor - the economy class line was moving more quickly! No priority system for clearances or entry to Muscat. Service onboard was excellent but the plane was relatively old and had no personal IFE. Flight took off nearly 30 minutes early. This flight was 3 star and not as good as a comparable flight from Turkish Airlines to Kilimanjaro. There was a special bus in Muscat and my bag received special treatment off the plane. From Muscat to Bangkok it was a very good experience. A special and fast check in, a comfortable flat bed good service and IFE until the plane had landed. Plane was an hour late but delay caused by European weather. Bag first off the plane. Definitely worth their 4 star rating.



Oman Air Customer review :  25 February 2013 by Marianne Ramsey    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR, via MCT to Colombo 25th Jan - 17th Feb 2013. Main leg from LHR to MCT and back on new Airbus A330 was super, with no problems. The beds were brilliant as was the food and service etc. The problems began when we changed planes at Muscat onto ancient Boeing 737-700 for the 4hrs flight to Colombo. The seats did not recline - or do anything, none of the controls worked. The staff were not interested - all they wanted to do was to talk amongst themselves. In fact, the Business class steward and stewardess on the flight from Colombo to Muscat , talked so loudly that we, in the first, seats, could not sleep or even relax. The service was appalling.



Oman Air Customer review :  8 February 2013 by John Humphrey    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Bangkok via Muscat on their new A330s. Excellent cabin, space and service, can't fault either leg. We normally fly Qatar and Oman just about matched them, except for the hub. Muscat is not a patch on Doha with it's dedicated business terminal.



Oman Air Customer review :  1 February 2013 by Abi Nader Roland    (Oman)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai - Muscat flight delayed 4 hours, with no explanation. The crew on board seem they want to complete a task given to them, so they are not ready to answer your request. I asked for a glass of water, they asked me to wait, as they will pass with water later on. The food includes the same apple pie as 3 years ago - no changes whatsoever. I called the cabin crew many times as I wanted to purchase something from duty free, no one to respond to my call. They were busy wrapping up the flight before landing, even 30 minutes prior to arrival. Simply bad experience, with a high cost for the ticket.



Oman Air Customer review :  25 January 2013 by A Zakaria    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-MCT-KUL on 14 Jan. Overall experience was great. First leg delayed due to snow in Paris, however, they managed to arrive on time for my connecting flight to KUL. The seat was comfortable and the food great. I would like the flight attendants come around more often to provide more drinks.



Oman Air Customer review :  24 January 2013 by M Bertram    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just a short hop from MCT to DXB. The staff were friendly, the seats were wide and comfortable and the snack was nice. There was no IFE but it was only such a short flight that I didn't really mind. The lounge in MCT was really nice though, very modern, with a small area in the corner with comfortable seats and large ottomans for having a sleep or a nap before the flight.



Oman Air Customer review :  24 January 2013 by Frédéric Noiret    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-MCT return. Cabin configuration: 1-2-1. Welcome drink with a bad Champagne. The crew never smiled. The main course was cold. Poor IFE. The Internet didn't work on both legs. No French announcement. Very disappointed.



Oman Air Customer review :  22 January 2013 by H Evans    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to BKK via Muscat. Fantastic experience using Oman Business Class and will certainly use again. Price was excellent for this route, we did book 7 months in advance. the service was great, staff very friendly. Great food. Seat comfort and extras great. Wi-fi and mobile use available inflight.



Oman Air Customer review :  8 January 2013 by Stephen Desmond    (Oman)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was a six hour flight from Bangkok to Muscat. After the first hour the entertainment system packed up at my seat. I asked the flight attendant 4 times to do something about it. On each occasion he must have just pressed some sort of reset button, but he never came back to check to see if it was working. On the fourth occasion of me asking, he got quite irritated. I gave up in the end and spent a very boring flight without any entertainment. The flight attendant's attitude was one of he couldn't care less.



Oman Air Customer review :  7 January 2013 by Rhonda Pullen    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London - Muscat - Bangkok return. All four sectors on time with good food and attentive service. The seats were comfortable and we were able to sleep for some of each flight. We would have only one complaint - not the fault of the airline - screaming children. On all four sectors the flight was marred by screaming infants. On our last sector one infant screamed for much of the journey, and on the third section dad ignored screaming child and read his book, oblivious to the discomfort of both the child and other passengers! Would we travel with them again? Most definitely! In terms of service, comfort and value for money you cannot beat this airline - they give other Middle East airlines a 'run for their money'.



Oman Air Customer review :  7 January 2013 by S Majid    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight KUL-MCT-ZRH economy class. Internal outfit is new, probably the plane is new too. One thing that made a huge difference was that the leg space between the seats felt larger than other airlines. This made the journey comfortable. In-flight entertainment was great, food was good too. But Oman Air is tied to MCT as its transit point, MCT needs to upgrade itself to complement the great service of Oman Air.



Oman Air Customer review :  7 January 2013 by T Koehler    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying FRA-MCT-CMB in Business. Business Seats in A330 excellent, lot of space, fully flat. But the service was a nightmare, extremely slow, ineffective and not professional. Take-off at 9.45pm serving dinner at midnight. Appetizer and dessert good, main course nothing special. The MCT-CMB sector with 3 hours delay, no information, no excuse. An old 737 Business seats not comparable with the A330, service not exist. Lounge in Frankfurt crowed with JAL Passengers, Lounge in Muscat excellent. Overall not a pleasant journey.



Oman Air Customer review :  2 January 2013 by Yannick Lucas    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris-Muscat-Bangkok return in Business Class (December 21st 2012 and January 1st 2013). Wonderful experience. The seat is more comfortable than all the other business class seats I know and even some first class seats (only negative point: a lack of storage room in the middle seats). Very good food with a Top Chef cuisine and a very good service. Nice lounges in BKK and MCT with very good food. Definitely my favourite airline.



Oman Air Customer review :  2 January 2013 by S Chan    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok-Muscat-London, return journey on 28th December was better than the outbound journey to Bangkok but overall I felt the service, cleanliness and food was good. The quality of service and food was better on the last leg to London. The plane was slightly more comfortable as it was a new aircraft but the aircon was too cold though. The flight was delayed by over an hour with no prior warning from the airline at Muscat which I though was poor.



Oman Air Customer review :  30 December 2012 by Michael Schade    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AUH-MSC-BKK return in Y class. Finally an airline which offers a decent Y class product. Comfortable seats with a decent 34' pitch, good food, great IFE, and competitive airfares. All flights arrived ahead of schedule. For me its the best ME airlines at the moment.




 

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Oman Air Reviews and Oman Air Passenger opinions about Oman Air product and Oman Air service standards


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