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Olympic Air Customer travel guide

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OLYMPIC AIR customer review :  27 November 2010 : by Alessio Gori    (Kenya)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Athens-Sofia-Athens. Athens-Sofia an A319, clean and smart cabin. A quite substantial snack was served by all-female cabin crew who were pleasant and efficient. The food was reasonably good. Sofia-Athens leg a Dash 8-Q400, again with an all-female cabin crew, friendly and efficient service.


OLYMPIC AIR customer review :  9 October 2010 : by B Prestage    (Netherlands)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

LHR-ATH route in Business Class (waste of money) with a nearly full, dirty aircraft. Crew members huddling in the galley engaged in conversation that apparently could not be interrupted by offering any semblance of proper passenger service. Heard a lot of hype about the NEW Olympic, but in reality, was greatly unimpressed. After repeatedly using the call button and being ignored, I went to the galley only to find a flight attendant eating from a meal tray and busily stuffing small liquor bottles into her purse. Lavatories not serviced, and reeked. Avoid Olympic at all costs.


OLYMPIC AIR customer review :  8 September 2010 : by Alex Freeman   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Athens to Santorini on A320. Check in quite good. Used Goldair Lounge at Athens as I got in free with Diners Card. Aircraft interior different to normal OA A320 with dull grey seats. However legroom excellent and service was very good. Much more refined than the old Olympic. Served drink and cookies for the 45min flight. Return on Dash8 aircraft leased from Flybe. OA staff and livery. Small cramped cabin but excellent service with unlimited soft drink and a sandwich/cookie.


OLYMPIC AIR customer review :  8 September 2010 : by Pierre Knoblauch   (Germany)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Economy Class Athens-Corfu-Athens. Service onboard excellent. Both flights in the early morning and cabin crew was very welcoming. The usual choice of beverages was offered along some biscuits filled with vanilla.


OLYMPIC AIR customer review :  12 August 2010 : by Brett Watson   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Rhodes-Athens business class. Staff friendly and attentive with a good standard of English. Food a small salad type meal. On arrival at ATH business pax were provided with a separate bus to the terminal, arrival was quick and efficient.


OLYMPIC AIR customer review :  10 August 2010 : by J Mitchell   (Netherlands)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

IST-ATH and ATH-AMS. Seamless and quick check-in, boarding and baggage. Modern, clean aircraft (B737 and A320). Meals were great and surprisingly substantial for short flights. Good experience and would fly Olympic again.


OLYMPIC AIR customer review :  22 July 2010 : by F Laurent-Guy   (France)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

My daughter (10yrs) flew Paris to Zakynthos through Athens on 18th July with the unaccompanied services. She did tell me about the UM service in Athens - when she got there, she was taken to a room with other children to wait 3 hours for the next flight. The staff in the room who was supposed to look after them, smoked all the time. This is absolutely shocking to see the way they treat children.


OLYMPIC AIR customer review :  30 April 2010 : by N Batchelor   (Greece)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Economy Class LHR-ATH-EFL A320 & Dash 8-400. A huge improvement over the old Olympic Airlines. LHR-ATH on a new aircraft, more than adequate legroom, a decent hot meal served with complimentary beverages. Motivated, hard working and smiling crew. ATH-EFL was equally good with a snack and beverages on 45 minute flight.


OLYMPIC AIR customer review :  9 March 2010 : by R Dingle   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LCA-ATH-LCA flights were on time and enjoy the new look cabin. Food was acceptable with a sandwich and cereal for Breakfast and a Greek salad + roll for dinner on the return. Only annoyance is they changed the return from an A320 to an A319 so my pre-booked exit row seat ended up being just a normal seat, and the seat ended up being broken did take me three attempts to get someone to move me.


OLYMPIC AIR customer review :  6 March 2010 : by S Stretch   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Gatwick - Athens economy class. A320, everything from staff uniforms to the interior was new. The plane was equipped with PTV screens but no inflight movie or any form of entertainment offered during this 3+ hrs flight. Lollies and newspapers handed out prior to take off, inflight hot meal served with wine. Plane arrived early in Athens, bags came out a bit late. Overall pleasant trip.


OLYMPIC AIR customer review :  9 February 2010 : by I Vounelakis   (Greece)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Athens-Vienna return on A319. Cabin interior, lavatories clean. Seat pitch quite comfortable. Candies and newspapers offered after boarding. Hot meal served and plenty of cold and hot beverages. Cabin crew polite and professional. In-flight magazine was average, there was no video/music entertainment available.


OLYMPIC AIR customer review :  10 January 2010 : by M Mora   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heraklion to Athens, Athens to Rome. Flights both excellent, planes clean (A319 and A320) and flight attendants very professional. ATH-FCO a cold meal was served - in both segments, they gave us cookies in the shape of Christmas trees. Complimentary beverages, including wine, served on ATH-FCO segment, and complimentary non-alcoholic beverages on HER-ATH segment. My husband and I were both impressed with the quality on Olympic Air.


OLYMPIC AIR customer review :  31 December 2009 : by R Honing   (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AMS-ATH return. New Airbus aircraft, friendly and polite cabin crew, with elegant uniforms. Legroom was great, service outstanding, sweets before take-off, meal service, including drink rounds. They are trying hard to provide an excellent service and to my opinion they did.


OLYMPIC AIR customer review :  21 December 2009 : by Dimitris Stergiou   (Greece)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CDG-ATH A320. Welcomed by a friendly crew, seats quite comfortable. I was sitting one row behind the emergency exit and the cabin crew came to brief the passengers about the operation of the doors in case of emergency. Started =service with drinks and then a hot meal. After that more drinks as well as coffee or tea along with a box of chocolate cookies. Overall good service, smiling crew and good value for money bearing in mind I booked the ticket a few days ago and the plane was nearly full. Still room for improvement though as there is still no in flight entertainment or a good magazine to keep the passengers busy.


OLYMPIC AIR customer review :  25 November 2009 : by George Vrontos   (Greece)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Delays are pathogenic to Olympic Air. ATH-TIA left with 25 minutes delay. The plane was a Q400 new, but uncomfortable and noisy - had a window seat which was not reclining and there was no window shutter. Newspapers were not offered, lunch was not offered on a tray, but a plastic box with sandwich and a confection. After drinks / coffee they gave us box with cookies. Return with A319 change of equipment was probably because there was still a problem of delays. The aircraft did not have a business class area. We were offered newspapers (in the old way manner, left on the galley to be picked up), but this time food offered on a tray - tasteless and indifferent. I could not complain, but the service was not remarkable. The hostesses were all girls (there is clearly a problem with men stewards) friendly and more than helpful.


OLYMPIC AIR customer review :  6 November 2009 : by B Ludovic   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ATH new A320. Aircraft was clean but grey and gloomy. Food surprisingly good, good coffee, by airline standards. Service excellent. The return flight was another new A320 whose blue seats gave economy class a feeling of being a cut above budget-airline equivalents. Food and service of a high standard, although trays could have been cleared away sooner - and the aircraft was rather warm. Check-in for both flights was a breeze. Olympic Air has made a promising start, with a new impression of efficiency that will be a revelation to anyone familiar with its predecessor. But London to Athens is a most competitive routes and at the moment Aegean still edges it, offering in-flight entertainment where OA had none (a surprising omission), and its own magazine (aside from a one-off souvenir magazine commemorating OA's heritage, OA's magazine is in fact that of the parent company MIG, beefed up with OA-specific content and is in Greek only). Furthermore, the frequent plugging of MIG's other brands was seriously off-putting, even it did mean free biscuits promoting its food arm. Hearing "Thank you flying Olympic Air, part of Marfin Investment Group" at the end of the flight is a surefire way to drain the glamour out of the Olympic brand name and any remaining romance out of flying altogether. Nobody loves a conglomerate, so a bit more subtlety would go a long way. I'll keep my eye on OA in the future but for the time being will probably continue to choose Aegean for this route.





 


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