Oasis Hong Kong Airlines review - by R Kuhn

10 August 2007  Customer Trip Rating :

Goodish value for the money (I didn't get the HK1000 fare). Full flight left on time. Entertainment was OK, just a couple of older movies. Crew attentive and drinks came regularly. Food was a bit dreadful (and this coming from someone who likes airline food). Arrived in HK on time. Big bonus points for Oasis for retrieving my lost luggage in London, that had missed an Easyjet connection and delivered it to my door in HK. Overall, not a bad airline for the price, just don't expect too much.

Oasis Hong Kong Airlines review - by A Leary

11 July 2007  Customer Trip Rating :

Good value for money. Less than £300 return. Both flights on time. Food ok and free tea, coffee and water. Attentive staff. It is budget and it feels it but just can't complain for the price!

Oasis Hong Kong Airlines review - by W Hui

4 July 2007  Customer Trip Rating :

Gatwick-HKG return. Fast and efficient Business Class check-in with priority tag on luggage. When I enquired about ‘fast-track’, the lady told me it is not open! Do ask if you can use fast-track as Gatwick gets busy that time in the evening. Lounge in Gatwick very basic, no calling system so just look at the board for boarding. Warm and smiley welcome at the door, comfortable seat was wide and ok to get some sleep. Food pleasant. The most outstanding feature was the service. On my return flight, I checked in at the new beautiful T2 in Hong Kong airport, with efficient and polite check-in staff. The lounge was much better in comparison to the one in Gatwick, lots of snacks and drinks. Boarding was smooth, separate entrance for Business Class passengers, much better organised than in London. Food better on this journey, again, no delay and we arrived 30 mins early. On both journeys, the business class sections were half empty, toilets very clean, no Molton Brown soap or flowers in the toilets but I don’t think anyone cares!

Oasis Hong Kong Airlines review - by K Chan

19 June 2007  Customer Trip Rating :

Got student offer on return ticket priced at HKD1000 HKG-LGW-HKG in Y class. Cabin crew impressive and happy in serving passengers. The meals are slightly below average and small portions on both legs, though you got hot meals. Mineral water runs frequent and other food and beverage were at market price of London. The seat is above average, but some channels of PTV were out of order.

Oasis Hong Kong Airlines review - by Alfred Chan

14 June 2007  Customer Trip Rating :

I flew to LGW and back to Hong kong. Both flights were pretty on time with delay within half an hour. Good service from the crew and water is easily accessible from the crew. Mind though, it may be a bit cool during the "sleeping time". Take more clothes if necessary. In addition, some video channels may not be working properly as stated, but it is some how a minor problem for such low cost.

Oasis Hong Kong Airlines review - by S Tongue

31 May 2007  Customer Trip Rating :

Flew out to Honk Kong, flight left on time with no hitches. Hot meal served shortly after takeoff. Watched a couple of films, both about six months old. Breakfast served about two hours before touchdown. Flight crew attentive and helpful. Water was freely available and most soft drinks etc were priced at £1 each. Flew back to Gatwick this morning (28th), flight left on time again. A light meal served around 2am in the morning. Headset connector was faulty so read and slept for most of the flight. A good breakfast was served two hours before touchdown. Oasis are on to a winner here, cheap flights, good service.

Oasis Hong Kong Airlines review - by C Gale

17 May 2007  Customer Trip Rating :

LGW-HKG return. Had purchased their 'buy one get one free' offer in Business Class so, for a little over £900 each inc taxes, my wife and I were in the front cabin. Seating comfortable - cradles, not lie-flats, but these would have been first class seats less than 10 years ago. Even now, they are wider, and the seat pitch much more generous, than Emirates equivalent. I use that comparison as, a month previously, I made a LGW-DXB-HKG return trip with Emirates and that ticket cost £1450 inc taxes. It has to be said that Oasis's cuisine will never win prizes, but it was tasty, plentiful and well served. The same can be said for the wine. Soft drinks offered on several occasions through both flights and alcoholic drinks available on request. Service attentive and friendly - if anything the cabin seemed slightly over-staffed. Overall, a positive experience and excellent value for money.

Oasis Hong Kong Airlines review - by Richard Walder

17 May 2007  Customer Trip Rating :

Have just completed two more Oasis flights LGW-HKG a month ago, and return last night. I travelled out on its second service last year so was interested to see what had happened for better or worse. Check in at LGW was quick & efficient but still no interline agreement with other airlines in Hong Kong seems short sighted as regards transit of luggage or boarding passes. This caused major problems on my first trip so had allowed extra time as one has to go through immigration and then collect luggage and re-check in with other airline. But this aside, the flight was nearly full, and departed a few minutes early. Seating was no change and seemed little change to the films available. Quality of the IFE is beginning to show its age and needs some attention as the flights are long. Outbound it all worked fine but poor sound quality even with my own noise cancelling headphones but it at least worked because on the last nights return leg about half the films were not available because of technical problems, not ideal on a 12 hour+ flight. Food outbound was good, service from the FA's attentive and overall made the long flight pleasant. Flight landed a little early. The change-over in HK went smoothly but they must get this sorted out for passenger convenience. Return flight, we checked in at Kowloon, which was deserted, why?, it makes life so much more pleasant not to take the luggage on the Airport Express and avoids the long check-in queues at the beautiful new Terminal 2 at HK. What a sensational building, with only two small airline users using this massive light, terminal with a superb selection of shops etc., which do seem to not stay open too late, which is unfortunate as Oasis departs after midnight. The fact of the aircraft gate still being in T1 does not present a problem, but seeing the departure board in T2 saying gate 35, we took the train in 2 hops to gate 35 only to find it was now gate 15, not too helpful. The boarding scrum experienced on our first experience last November, hasn't improved, although the ground staff at least tried to board from the back by seat rows, but to little avail, Asians seem not to like to queue. This needs organising to avoid the pushing and shoving at the gate and chaos inside the aircraft with luggage and overhead lockers etc and trying to find the seat. Departure was a few minutes late, with an almost full aircraft. The service from the FAs was acceptable, but the food was very poor. A half cold fish burger in a dry plain bun as a main meal was not exactly inspiring, certainly not as good as previous flights. The second meal, the breakfast was better, and hot. The flight itself was turbulent most of the way so sleep was nearly impossible and not helped by the continual loud announcements about seat belts as their signs were going on and off most of the flight. Plane landed dead on time, but ground staff at LGW seemed to take for ever to unload the luggage and sort out which carousel was to be used. Overall another pleasant couple of flights with Oasis, and in terms of value for money, very good.

Oasis Hong Kong Airlines review - by Peter Hooper

20 April 2007  Customer Trip Rating :

My wife and I travelled business class with Oasis on 3rd March, returning on 18th March. Prior to travelling I had seen various reviews of the service which were generally good with the majority saying "it is good for the price", or "it is no frills but what can you expect" We have come to the conclusion that this airline is good - not because it is low cost, but because it is good. The service on board was at least equal to that which I have received on occasions in business class on BA, attentive staff who addressed you by name and customer focused. The seats were comfortable - they are not flat bed but enable you to sleep in comfort, and both flights took off on time. Whilst the lounge facilities provided at Gatwick were not the best I have experienced, they were welcome especially as we were not expecting them to be available. On the other hand the lounge facilities in Hong Kong were superb - we worked it out that with what was available you could have what amounted to a three course meal, and with plentiful liquid refreshment we wanted for nothing. We cannot understand how one person on this site did not think that they were good. An excellent service for an affordable price.

Oasis Hong Kong Airlines review - by C Delsorbo

12 April 2007   Customer Trip Rating : n/a

LGW-HKG return, the price was quite good and easy to book online although. Online check-in is very useful. The problem was the delays on both flights: LGW to HK: 5 hours delay and HK to LGW: 4 hours delay, so could be a problem if you have connections or restricted times.

Oasis Hong Kong Airlines review - by Paul Smith

24 March 2007

Very impressed with this airline. My flight from London to HK was cancelled. Contacted them and was offered a flight the night before or night after without any problems. The flight out to HK was on time. Food and drink was provided and was of a good quality. Return flight was delayed by 3 hours due to aircraft maintenance. Same service on the way back. Food & drink provided. The crew dont harass you when you are trying to sleep. Movies available if you dont want to sleep. Other budget airlines should take note of this approach. I would use this airline again for sure.

Oasis Hong Kong Airlines review - by Robert McKay

6 March 2007

LGW-HKG return with my wife and daughter. Both flights were a pleasant surprise. Cabin staff were and friendly, legroom was good as was food. I will be flying again later this year - I would recommend Oasis.

Oasis Hong Kong Airlines review - by Paul Abdelmessih

27 February 2007

LGW-HKG return. Considering the price we paid, I was not expecting a lot in economy class. My wife is pregnant and ground and onboard teams were extremely accomodating to ensure she was comfortable. The flight to HKG was only half full. On the flight back from HKG, we were allocated our own row in the front so we got a good 9 hours sleep. Leg room was generous though I am only 5'5. Food was good. Service was very good. Water brought around every half hour or so. Overall I was pleasantly suprised with Oasis and would fly with them again if the service stays the same. My only concern is will they be able to survive flying B744 half full? Most airlines need 70% to break even.

Oasis Hong Kong Airlines review - by Adam Taylor

26 February 2007

LGW-HKG. Very impressed with the flight. I thought legroom was good, Food wasn't bad, and cabin crew organised and helpful. All of this for £165 one way to Hong Kong.You get what you pay for and more!

Oasis Hong Kong Airlines review - by Anaz Ahmed

19 February 2007

Gatwick to Hong Kong. Quick and efficient check in, dep on time. Food was ok. Even being offered the option of paying for an upgrade if I wished. No inflight magazine but who cares. Business class at £1099. Nothing to complain about.

Oasis Hong Kong Airlines review - by Nicholas Harper

8 February 2007

Oasis is a new low cost carrier that offers both business and coach service. One flight daily from Hong Kong to Gatwick. Overnight flights in both directions. I went to book at the last minute on the internet and found I couldn't book flights less than two days ahead. the site referred me to a phone number. I called, booked the flight for same night with no problems. Check in for the 1:30 am doesn't open until 11:00pm. No line at all for check in. Oasis uses the CNAC lounge. Lounge is fine but undistinguished. No food to speak of. Business is in the front - 2x3x2- and upstairs at 2x2. Power adjustable backs, foot rests, back support. Recline is nearly like the old American or United seats. A DC power plug but I didn't check to see if it was working. Entertainment usual armrest fold out screens. Amenity kit minimal. A flight attendant came around and offered a basket of eye shades and a basket of socks. Cabin service was attentive and friendly. The dinner was edible but closer to a coach meal than to business class. Overall I found Oasis to have a solid service and I'll use them again. Pros are a comfortable business class seat at a great price with attentive, friendly, no hassle service. Cons are a lack of frills in terms of amenities, lounge, and food. This is business class, definitely not first. There's no frequent flier program and, even if they had one, it would be difficult to rack up enough miles unless you have a London Hong Kong regular commute.

Oasis Hong Kong Airlines review - by Katja Poulsen

29 January 2007

Gatwick to Hong Kong. Flight was on time. I was positively surprised as the crew seemed very friendly and interested in making you feel comfortable. The flight was very pleasant and a lot was done to make it possible for everyone to catch some sleep. The food was ok and sufficiently supplied with drinks through the flight. The entertainment might be "so-so", but didn't bother me too much. I think it's nice that there's just something, so whether it's the newest of the newest is less important. For the price of £160 incl. taxes I have to say this is a bargain compared to what you get! I was so pleased I ordered my return journey with Oasis as soon as I got internet access in Hong Kong.

Oasis Hong Kong Airlines review - by Dave Rawson

26 January 2007

I travelled to Hong Kong return - a brilliant fight both ways and on time. The flight was only approx half full each way which was good if you wanted to sleep - I noticed that a lot of customers once airborne moved round to obtain 3 seats to enable them to sleep. The food was good with two meals and staff came round offering water at intervals throughout the flight. I was very impressed with the airline and with the cost of only £260 return a bargain. I also booked my seats on line a few days before travel at no extra cost. Well done Oasis. I would fly Oasis Hong Kong again.

Oasis Hong Kong Airlines review - by Ian Davies

26 January 2007

Business class HKG to Gatwick one way. Due to a mechanical problem the flight which was originally due to depart at 1.30am was delayed 10hrs. This meant that overnight accommodation had to be arranged. We were notified by email and text but there was no offer of a hotel room so we made our own arrangements. The flight was delayed a further hour from the new time. We were given a pass to the CNAC business lounge which was comfortable, snacks and sandwiches available together with juices, coffee etc. Business class check in was slow as the clerk was not at the desk when we arrived. We sat on the front seats in what would have been the old First Class and the amount of room in front of us was amazing - seats ok and could be reclined back, not flat of course but for the price we paid they were fine. Unfortunately the light would not work above my seat so I had to move to another. Both sets of head phones only worked on 1 channel and had to be changed. The inflight films were fine choice of 12+ but were not interactive so you had to catch them at the beginning or wait until they came round again. We were served a hot meal at the start of the flight and second meal was not served until 1.5hrs before landing. This would have been OK on a night flight as most people are asleep but this was a delayed flight so a day flight. After 3-4hrs we asked if there was anything to eat and were offered pot noodles. Oasis had obviously not considered that extra meals are required on a day flight. Cabin staff were helpful and regularly brought water or other drinks, although they did seem a little inexperienced. Obviously with only 2 planes delays will occur if there are technical faults as no back up.

Oasis Hong Kong Airlines review - by Philip Littler

9 January 2007

Flew LGW-HKG on 25 December 2006 and returned HKG-LGW on 3 January 2007, the latter representing the airline's 100th flight. Business class in each direction. Both flights on time. Easy check in at LGW on Christmas Day and on return used check in at Kowloon Airport Express Station. I don't know why this facility is not more used as it makes life a lot easier when reaching the airport. No lounge access on outward flight but that is probably because all the business lounges were closed at LGW on 25 December. Given access to CNAC lounge at HKG on return with excellent catering facilities. Extremely comfortable business cabin with vast amounts of space (a bit more planning could have incorporated a few more seats without any loss of pitch or increased the available recline angle). Why on earth do all these seat controls have to be on the inside of the armrest? For a larger person, it is very easy to knock them accidentally and they are just so difficult to reach and see. Very pleasant cabin staff who made a point of calling me by name on the outward flight. 2 reasonable meals in each direction served on porcelain but I doubt the contents were any different to economy. Free drinks as required. No pack of goodies but on the outward flight, toothbrushes, eye masks and earplugs were in a help yourself pile. Nothing instantly available on homeward flight but I dare say would have been if requested. You have to accept this is a budget business class and a budget airline. There is no in flight magazine and no sale of plastic aeroplanes or perfumes etc. Overall I felt that the cabin crew, although pleasant throughout, were somewhat inexperienced. Although everything was available if requested, they didn't go round offering much. I think here of water and soft drinks which most airlines bring round on trays at regular intervals on long flights. Cabin crew have a fairly easy if boring job as flights are overnight in both directions so most of their time is spent in the galley or resting. I paid only £1051 return including all taxes and looking at the major airlines' economy pricing this is indeed a bargain. I would not normally travel business class but at this pricing I could not resist it. If you're used to BA ClubWorld then you would definitely be going down market but for what you pay, it is superb value. As regards business class only, in short, if you are paying for your own ticket then do use Oasis; if someone else is buying the ticket then stick with the major airlines at present. If however you would normally travel economy on another airline then pay the extra and enjoy all that Oasis Business has to offer.

Oasis Hong Kong Airlines review - by Tammy Leung

20 December 2006

LGW - HKG economy. Check in: very quick! Departure on time. Economy was full but the seats were pretty standard, nothing special. Leg room is about the same of normal economy. The only complimentary things were headphones, blanket, pillow, water and 2 meals. Soft drinks are £1 and pot noodles are also £1 or HK$15. Excellent value for the money paid. No real difference to CX/BA/VS if you're not fussy about drinks and snacks.

Oasis Hong Kong Airlines review - by Richard Yu

15 December 2006

HKG to London Gatwick economy class. I transferred from Taipei so did not check in at the normal counters but at the transfer counter, which went smoothly. We boarded on time but upon boarding I was informed that the IFE system in the section I was sitting in was broken, so they switched me to another seat. When I boarded the plane I found out they had seated me in a seat with a broken reading light. Upon take-off, I asked the stewardess to be reassigned to another seat since I had brought aboard several magazines, which she promptly did as the flight was only about 75% full. The planes used by Oasis Air were bought second-hand from Singapore Air, but I did not realize that the second hand interior came with it, as well as the older inflight entertainment. The seats were spacious and comfortable and the behind-seat monitors performed as designed; just don’t expect the economy class interior will be new since it is a new airline - it is a bit worn (business class seats were new however). Food served was two adequate meals. I cannot comment on the taste since everybody's palate is different, though meals were nice and hot. Cabin crew were pleasant, helpful, and seemed genuinely happy to respond to requests. In terms of IFE, there are movies and shows running continuously throughout the trip. The IFE system is the older version where you can change channels, but no movies on demand, play/pause function, etc. Take off and landing times were also extremely punctual; we even arrived a few minutes ahead of schedule. Gatwick to HKG : same positive experience as above, except that the IFE seemed to be working in all sections during the flight. Don't know if it was a different plane (there are only 2 in the fleet so far) or if they got it fixed fro my last flight. Service beyond what I expected for a budget airline, attentive with great attitude. Aside from the dated interior and IFE system, Oasis Hong Kong Air was a pleasant surprise. They also seemed to have worked out some of their earlier scheduling bugs as both my flights were very punctual (or, I may had just gotten lucky).

Oasis Hong Kong Airlines review - by David Phillips

15 December 2006

Pre-Xmas trip to HK. Travelled economy. Paid £261 each return and we weren't sure what we would be getting for the money. Couldn't really fault it - ok you won't get fat on the meals and inflight entertainment wasn't the best but plenty of leg room and staff great. Flights both ways were on schedule. Verdict - superb value for money. (I thought they would be "pushing" the sale of beer/wine in the Economy cabin but I had to ask for an alcoholic drink with dinner on the way out.)

Oasis Hong Kong Airlines review - by James Doe

15 December 2006

My wife and I have just completed a round trip to Hong Kong from Gatwick with Oasis. We too suffered a cancellation of the return leg of our trip but were given a couple of weeks notice so the change wasn't a huge inconvenience. Check in at Gatwick was slick but was a little disorganised and haphazard on the way back. Onboard, everything was of a very satisfactory standard for the price. The entertainment system was fine but movies on show all about 18 months old and the same on both legs. One tip, economy passengers who want some extra leg room should check in online 72 hours before and pre-select their seats in either rows 36 or 46. I managed to do this with ease in each direction. Alternatively, I was told you could book these seats anytime before this for an extra £60. My big gripe, however, was the airline's policy on special meals. They claim everyone on the flight is entitled to a complimentary meal be it a 'Western' or an 'Asian' one. If for some reason (be it religious, ethical, allergy or whatever) you require something else - you will be charged an extra £6 each way. That smacks of discrimination in my book but after some discussion with Oasis' product manager, she wouldn't concede that there was anything wrong. Despite this, I would recommend Oasis for anyone wanting an excellent value trip to the Far East. I wouldn't have even considered going it if it wasn't for their prices.

Oasis Hong Kong Airlines review - by Barrie Stone

10 December 2006

LGW to Hong Kong return. Check in at Gatwick swift and efficent. Even being able to pick our seating and also being offered the option of paying for an upgrade. Two good meals, ample leg room. The cabin crew were attentive and pleasant. The same for the return trip. You get delays with any airline, and I am sure Oasis will have their fair share, but full marks to them for offering a budget alternative to the big cartels.

Oasis Hong Kong Airlines review - by William Hill

3 December 2006

Flew Oasis on the 21/11/06. 20 hours before our departure we were informed our return flight on the 28/11/06 had been cancelled and we could return a day early or a day later. We chose to return a day later as we were only staying in Hong Kong a few days on a short vacation and coming back a day early would have made the trip a waste of time. This cancellation came as a great shock as we were on a tight budget and had to find the money to rebook our return connecting flight to Belfast, book an extra nights accomodation in Hong Kong and get in touch with our travel insurers, a very stressful time. The flight to Hong Kong went very well with two good meals and great service throughout by smiling FAs, a far nicer experience than Qantas airlines. The return flight was spoiled by the inflight entertainment not working in our section of the aircraft and on a 13 hour flight is important enough, but as on the out bound flight the service was very good. So to sum it all up, if you don't mind flight cancellations at short notice and have plenty of money to cover expenses because of this then Oasis could be the one for you.

Oasis Hong Kong Airlines review - by Richard Walder

22 November 2006

Flew out on the second UK-HKG flight. Check in a Gatwick was quick & efficient and no queuing. However I was surprised I could not check right through to Manila as I was going on with Cathay later the same day. Told to collect bags in transit area. Plane boarded on time, but seemed to take-off 30mins late. Told also we were going to be an hour late in HKG "for navigation reasons". Seat was better than expected comfortwise and leg room fair. The safety briefing was a shambles, and crew seemed very nervous and unsure, one even tied the strings of the life jacket around the front of jacket. Service of food and drink was much better than expected, congratulations. Flight was smooth and pleasant, although a slightly scenic over Russia!! Landed at HKG nearly 2 hours late, which meant we had very little time to get our Cathay flight, only now under 2 hours from aircraft stopping at gate. When we got into the superb HKG airport it was miles to transit area and the queues were horrendous. No-one seemed to know how we got our luggage or for that matter cared. We eventually pushed our way to a Cathay First Class counter and pleaded our problem. We were booked to Manila with Cathay, but our luggage was somewhere in HKG airport. Staff there was sympathetic to our plight and issued boarding cards and told us to get to our Manila flight, they would track our luggage and hopefully get it to Manila on a later flight. They blamed Oasis for not having interline check-in and baggage agreement, yet, with Cathay, which as the biggest airline at HKG surely they must as a matter of urgency. Our luggage eventually missed the next two Cathay flights and arrived the day after, forcing us to return to Manila on a 14 hour return bus journey to collect them, so were not exactly impressed. For a cheap flight, it was value for money, and I hope it may continue at these prices, but please get your interline agreement sorted out soon.

Oasis Hong Kong Airlines review - by Stewart McKane

5 November 2006

I flew on their second flight from Gatwick (28th/Oct) and returned from Hong Kong (2nd/Nov). I was actually stunned at how good the service was! I paid less for this flight than I do with Ryanair. No frills is a bit of a misnomer. Two decent meals, a perfectly acceptable seat with good leg room. Pleasant staff. Efficient check in (especially if you use the in town service in Hong Kong). Smooth flight and landing. The operation is new, so you must expect some bumps, but if you go in expecting something not perfect you'll be pleasantly surprised.

Oasis Hong Kong Airlines review - by Alan Hessing

2 November 2006

Flew with Oasis Hong Kong on its first flight from London Gatwick to Hong Kong. Cannot believe this the airlines debut service was delayed by 3 hours, they say caused by ground staff damaging a door! All passengers seated 10 rows nearby this door then had to be re-seated. On my return journey the flight was delayed for 10 hours! Were we put up in a hotel for the night, but all the badly organised arrangements to get to the passengers to the hotel was laughable! Check in staff were extremely slow in Hong Kong. And the actual service was what you would expect for such a cheap ticket. A typical example of 'you get what you pay for!' I wont be flying with them again, as the delayed inbound flight caused me to miss my connecting flight, which meant me paying an additional £220 on a new ticket! Ill be flying a full priced scheduled airline next time.