Air Nostrum Passenger Reviews and Air Nostrum Customer Trip Reports

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Air Nostrum customer review :  13 June 2010 by Roger Stone   (Australia)

Madrid-Murcia return. I've had a few flights with Air Nostrum now and find their flights reasonably enjoyable. Service pleasant and friendly from the FA (coffee served) and flights seem to leave on time. I was very impressed with my check-in at Murcia's small terminal and which involved ticketing right through to Tokyo using Iberia and Japan Airlines connections and the whole process was seamless and efficient. I'm not sure if I like travelling in CRJ 200s that Air Nostrum uses but that may be because on Air Nostrum, at least, I never seem to be able to get clean windows and am unable to see outside much at all. Do these aircraft ever get cleaned?

Air Nostrum customer review :  10 January 2010 by F Carle   (UK)

MAD-NTE-MAD. We were bussed to the aircraft and boarded very efficiently. The only FA spoke perfect English and Spanish and broken French. CRJ200 series (50 seats) was clean. FA was very friendly. We were served a drink and a packet of nuts and then biscuits and another drink. FA also gave out activity books to kids and newspapers and magazines to passengers as required. Air Nostrum did very well considering Iberia's service.

AIR NOSTRUM customer review :  18 June 2009 : by Peter Hopkins  (Ireland)

MAD-VAL-MAD. A very satisfactory flying experience with flights leaving on time. Nice comfortable leather seats, well turned out and friendly cabin crew who saw to the needs of my grandson by providing a colouring book and pencils. Light refreshments and newspapers were also provided. A pleasant change from flying budget airlines.

AIR NOSTRUM customer review :  16 May 2009 : by Ton van der Velden  (Netherlands)

Porto-Madrid business class. Ridiculously small space in Business class, the same very narrow space as in economy. There are just 8 business class seats, but if full, as in my case, it is no joy at all and the service is poor too. The flight left in time, it was short so endurable. On arrival in Madrid the luggage was off-loaded right beside the aircraft and we had to take it from there ourselves.

AIR NOSTRUM customer review : 5 May 2009 : by M. Cartwright

Customer Rating : 4/5

Gran Canaria - Valencia return. Checked in online in both directions and only had to drop my luggage at the counter. Almost full CRJ 200 and must admit that it was a pleasure to fly with this airline. Comfortable leather seats, emergency exit seat so plenty of legroom for a 6'4'' passenger like me (also noticed that the other rows of seats also had above average space) although the seats were a bit narrow due to the width of the plane rather than Air Nostrum seating. The two flight attendants were cheerful and helpful: a sandwich and beer was provided (more than adequate for the time of day and length of flight (2h30m). Infinitely better flight than Iberia via Madrid, Air Nostrum will be my airlibne of preference for domestic flights in Spain.

AIR NOSTRUM customer review : 15 April 2009 : by Vincent Fissore

Customer Rating : 3/5

NCE to MAD on a full CRJ-900. Flight left on time, even though the plane had two busloads to fill it up. Service not extraordinary. Hostesses served us drinks and cheese sandwiches, flight landed on time, even though took 30 minutes in order to stop to gate. Good airline, worth the price (250 euros return booked 1 month in advance), but do not expect a great service.

AIR NOSTRUM customer review : 13 February 2009 : by M Lopez

Customer Rating : 4/5

VLC-TFN. El avión impecable, el servicio a bordo adecuado al tamaño del avion (bocadillos mini y refresco), coste economico y puntual. Este verano repito. Clean airplane, the service on board adapted to the size of the airplane (mini sandwiches and refreshment), all at a very good price. This summer I will travel Air Nostrum again.

AIR NOSTRUM customer review : 21 October 2008 : by I Jones

Customer Rating : 4/5

I have travelled on Air Nostrum a couple of times and find their service very good. I find it more relaxing than travelling on other airlines. Food consists of a sandwich or cake.

AIR NOSTRUM customer review : 16 September 2008 : by J So

Customer Rating : 4/5

MAD-VLC-MAD in economy. MAD-VLC on Air Nostrum and VLC-MAD on Iberia. Maybe I was lucky, but the experience was quite good. The flights both ways were on time and without any unpleasant incident. Connecting from Air Canada (Terminal 1 in Madrid) to Iberia (Terminal 4) was a bit of a trial. It took a good 15 minutes on the shuttle bus, much of it on the highway. Air Nostrum used a Bombardier CRJ, a bit tight for space. Service on this 50 minute flight exceeded my expectations. No inflight entertainment - none was expected of course, given the small plane and short flight. The two FA managed to serve drinks and miniature sandwiches (an almost microscopic bun with a single slice of chorizo inside), although they had to rush to get it done. I was in the last row and the descent to Valencia airport was choppy - felt like a life raft in rough sea! Anyway, service was pleasant and I give Air Nostrum full marks. On my return leg on an Iberia Airbus 320, the experience was also quite good, although below Air Nostrum. FAs did their job and were reasonably pleasant. Clean plane, with 3+3 configuration, leather seats with lots of leg room. The flight was only half full, and left about 15 minutes late but got to Madrid on time. The downside was absolutely no drinks or snacks of any kind, except in business class. There was food for purchase but I didn't see a single person purchasing. No IFE or video demonstration of any kind. I had only carry-on so can't comment on baggage handling. Overall, a good experience, I would give Air Nostrum 4 star and Iberia 3 star.

AIR NOSTRUM customer review : 15 July 2008 : by M Huertas

Customer Rating : 5/5

MAD-TOU-MAD on CRJ 900. The flight attendants provided a very good service. Even though the flight only lasted 50 minutes, they did their very best on this time. The only bad thing was the announcements, the flight attendant who was in charge didn´t spoke french. Maybe in flights that go to France they should speak a bit of French.

AIR NOSTRUM customer review : 12 July 2008 : by Roger Stone

Customer Rating : 2/5

FRA-ZAR-FRA, economy on Air Nostrum for Iberia in mid-June. I was disappointed. The all-economy seating when booking had been altered to mixed configuration business and economy by departure date and the economy passengers seemed to get much poorer service and food than the one or two passengers in the little business class cabin. FAs on all flights also seemed to have a bad case of attitude. Maybe I was having a bad hair day but I found the service poor, the flights noisy (in the CRJs), the windows almost impossible to see out of. So, I was happy to finally land in Zaragoza and Frankfurt.

AIR NOSTRUM customer review : 30 April 2008 : by Tim Powell

Customer Rating : 5/5

MAD-NCE-MAD on Canadair CRJ900, a superb aircraft. It is in a completely different league than the parent company Iberia. A sandwich, two small bottles of wine and a coffee on a 1hr 20 run served by friendly, professional flight attendants. This is one very good airline and if you dont have to connect onwards onto an IB connection, you will enjoy the experience.

Air Nostrum review - by Monir Hadifi

2 March 2008  Customer Trip Rating :

Tangiers-Barcelona on a Canadair operated by Air Nostrum - way better than Iberia, its higher class and service is also better than Iberia. The whole plane was business class.

Air Nostrum review - by William Agius

9 August 2007  Customer Trip Rating :

Basel via Barcelona to Granada. The flights between Basel and Barcelona were operated by Air Nostrum although sadly since they've stopped flying to Basel. I think their service is nothing short of amazing. First of all, on the return we were even given a hot meal. This was in economy class and the flight is less than two hours. Generally the quality of the food is good and the service in economy class is more like what you get in Business class on most airlines. The flight attendants were very friendly, which only made the contrast to the surly unfriendly bunch working for Iberia seem even more unfriendly.

Air Nostrum review - by Pierre Leblache

20 April 2007  Customer Trip Rating :

Madrid - Melilla. Air Nostrum flies Iberia's regional and commuter services as well as its own flights in a one class configuration. Without any question it puts its mainline partner to shame, offering far better service than Iberia's coach class and even business class on IB's short/medium haul network. While seating on their rather small planes(CRJ jets, ATR and Dash 8 turboprops) is rather cramped, you get newspapers, magazines, and a very upscale catering, served by smiling and well groomed FAs who work from take off to touch down. On a 1.5 hour flight, I received 2 towel services, drinks, choice of high standard canapes and sandwiches, repeat service, Ice cream, coffee and 2nd round of drinks. Air Nostrum is quite possibly the world's best regional airline, even counting those in Asia.

Air Nostrum review - by Kate Evans

15 April 2007   Customer Trip Rating : n/a

Madrid to Valencia. Purchased ticket thru Iberia so wasn't expecting much, and it's less than an hour flight time. Sharp looking FA's and small prop plane. Served drinks in real glasses and fancy nuts and newspaper, then they came around twice with trays of tiny sandwiches. I really thought I had got on the wrong flight for a moment ! The ticket was 20 euros more than the train so I was pleased regardless!

Air Nostrum review - by J Berry

26 February 2007

I read the favourable comments about this airline and as we normally travel business class with Iberia to Paris, which involves 2 flights from Mallorca. We were surprised the plane was so small and the meals on both journeys inferior to what is usually on offer from Iberia. Considering what we paid including a charge for our baby ,we will not be travelling this way again. With regard to the meals which some of your reviewers praise, our meal from Paris at 9 30 am consisted of a boccadillo with cheese and one cup of coffee with a dessert. Considering we paid almost 2500 euros we feel we were short changed. Incidentally we got no help from the stewardesses when bringing part of our pram on board.

Air Nostrum review - by Mike Preston

26 February 2007

I fly Air Nostrum quite often, just did a MAD-NCE-MAD this week. It never fails to amaze me that although they are subcontracted to Iberia, they provide a service superior in every way to that carrier, which is Spain's national shame. Cabin crew who smile as if they mean it, hot meals, cheese and desert served separately, clean aircraft and an overall high quality of service. The only negative comment I can make is that, as is usual in Spain, the cabin announcements made in 'Spanglish', their version of English, and are completely unintelligible. If they just slowed down a little it would help. Why don't Air Nostrum tender to run Iberia's flights, then we'd see an improvement there?

Air Nostrum review - by Vicente Ibáñez

12 January 2007

Most of my flights Valencia to/from Madrid, Lisbon or Mallorca are usually using Air Nostrum services. It was designed and founded as Regional air services for Valencia, at it really works! The bad news is they're partner for Iberia, but the good news are they aren't just Iberia franchise! Good and quality service by FA, departures usually in time. They say the only class in their small planes is "Regional Business" and so far the plains features allows it, I think it's a true. Meals, drinks, newspapers, details, soft seats - the only problem for me (I'm 186 cm tall and more than 110 Kg weigh) is the legs space - but it was to be a short fly.

Air Nostrum review - by Jeff Flood

27 October 2006

I would like to praise Air Nostrum and their excellent cabin crew for the faultless flight I enjoyed from Málaga to Palma de Mallorca. The CRJ-200 was easy to board without fuss and took off exactly on time. The 1 hour flight between take off and landing at destination was 20% less than the outward bound journey. Bravo Air Nostrum!

Air Nostrum review - by Ian Croft

25 September 2006

Sorry to pour a little cold water on so many favourable reviews but my wife and I flew with Air Nostrum from Seville to Valencia recently. The flight was delayed for two hours during which time no information or explanation was given, either by Air Nostrum staff or the TV monitor at the departure gate. The only apology came from a fight deck information P.A. when the captain said he hoped the late arrival would not cause any inconvenience, but no explanation was given. The return flight three days later was faultless.

Air Nostrum review - by Mark Sambrook

24 July 2006

Madrid to Pamplona and Pamplona to Barcelona - two 1 hr flights on propeller planes. Comfortable leather seats although little arm space if someone is next to you. On Madrid-Pamplona round of drinks from trolley (usual tea, coffee, soft and alcoholic drinks) then 2 rounds of assorted canapes. Pamplona to Barcelona was offered drink and bad of nuts. Efficient, professional service. Both flights punctual.

Air Nostrum review - by Markus Dennis

20 May 2006

BSL to BCN early in the morning of May 19th. I must say that they have a great product. It was a one class aircraft laid out with leather seats. Breakfast Service consisted of different pastries, cheeses, fruit and yogurt. Along with many rounds of coffee, tea and OJ. Great Job for a flight of one hour and forty minutes.

Air Nostrum review - by Nigel Craig

29 October 2005

LGW to Menorca. On a recent trip to Mahon we were surprised to find we were flying Air Nostrum - having booked through BA web. Once we boarded the small (58 seat plane) we were very pleasantly surprised. Ample legroom for a 6ft tall person, exceptionally friendly Spanish cabin crew. The superb food was preceded by hot hand towels which were again brought round after the trays had been cleared. The other bonus was that being such a small plane our luggage was waiting for us by the time we had made the short bus ride to arrivals. In future we will use Air Nostrum whenever possible, Watch out BA or you may soon be flying in "conjunction with Air Nostrum " and not the other way round!

Air Nostrum review - by Ron Kuhlmann

8 October 2005

BCN-ZRH. What a surprise! We were using AA miles in Business and were put on this flight without a separate C cabin. No problem. The crew was fantastic, champagne, sandwiches, yoghurt - all in an 80 minute flight - just like the old days in Europe. Excellent experience.

Air Nostrum review - by Chris Jackson

16 September 2005

Air Nostrum was our carrier to and from Menorca as part of a recent package booked with Expedia. We'd read them up on the net but weren't too sure what to expect. The answer proved to be a very pleasant and impressive surprise. They are not served well by their Servisair check in contractors at Gatwick (confusion about location of check in plus long wait for it to open) but the flight itself was excellent with good service, a high standard of catering and a level of comfort you wouldn't expect from a small aircraft..