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Customer Review scoring : Air Nostrum
7.7 out of 10  7.7 out of 10
47 reviews



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Air Nostrum customer travel guide

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Air Nostrum Customer review :  28 October 2013 by Colin Pay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAH-PMI return on ATR72. Both flights on time, crew good. Prices seem steep for non residents of the Islands. Used Iberia/BA airmiles so only paid tax.



Air Nostrum Customer review :  2 September 2013 by R Christopher    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

28th August 2013 I took a flight from Malaga to Melilla. I found the ground staff to be very professional and well turned out. They were welcoming and conducted their duties with pride. The flight was on an ATR aircraft which is ideal for the relatively short flight from Malaga to North Africa. The flight departed on-time and the cabin crew conducted a safety demonstration. Bizarrely, one of the cabin crew showed the food to purchase card but then said there was nothing to buy! The flight was suitably comfortable and arrived into Melilla exactly as per schedule. Disembarkation was well managed and orderly. Overall, I had a good impression of Air Nostrum. The tickets though seem expensive.



Air Nostrum Customer review :  13 August 2013 by Alexander Ford    (Luxembourg)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Smooth way through the airport of Madrid. Check-in done online. The best way to do it nowadays. Even though Air Nostrum operates from the K area in Madrid, this flight was boarded by bus, which is ok. Very positive is the fact that you can deliver your hand-luggage next to the aircraft and thus not check it in or wait for it at a luggage belt. The stewardess was very friendly and well groomed. In general the cabin crews of Air Nostrum are young and good looking. The old CRJ200 was noisy and small, not my favourite regional aircraft. The flight was short and uneventful. The inflight service consisted of 'tu menu' which is in your seat pocket and from which you can buy 'Iberia' style snacks and drinks. Not too long ago, this carrier still offered free of charge beverages and even snacks and sandwiches.



Air Nostrum customer review :  7 June 2013 by Tony Campigli   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Just learnt from an online check-in that my flight tomorrow from BCN to NCE was cancelled without them notifying me. They were not at all interested nor apologetic when I phoned for an explanation. I paid more to travel with them over the cheaper alternatives to avoid this situation. Such a short flight, but it has cost me over 2K so far in re-routing around their failure. An email from them could have avoided so much trouble.


Air Nostrum customer review :  28 June 2011 by Tim Harper   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-MAD-MAN on a newish CRJ900. Business takes me to Madrid a lot and this new route replaces the stop at LHR and shaves 4 hours off the journey for me. Friendly, efficient, clean with nothing to grumble about.


Air Nostrum customer review :  5 May 2011 by G Zett   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAD-MUC on a newer CRJ-1000. As opposed to our terrible experience on Iberia for the earlier legs of this trip, this was a night-and-day difference. Clean modern plane with legroom, efficient FA's, drinks and snacks served. Air Nostrum does everything so much better than its parent. If you are compelled to take Iberia flights, make sure you use Air Nostrum for as many legs as you can - it really is a superior experience.


Air Nostrum customer review :  30 April 2011 by Juraj Kovac   (Slovakia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Madrid to Porto. A relatively modern CRJ1000 (2+2 seating) offered more legroom than Iberia A320. Flight almost an hour late, but this is becoming the norm at Madrid-Barajas, so it's not a big deal. Crew pleasant and served drinks and a small packet of nuts on 1 hour flight.


Air Nostrum customer review :  13 September 2010 by David Hall   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

Madrid to San Sebastian on Canadair RJ 200. Just four business class seats on this 35 minute short-haul regional flight. Very friendly and attentive service, with free drinks and filled rolls for business. Oversize hand luggage was put in the hold and could be collected on the tarmac at the destination. You wouldn't really pay for business on this regional airline as it's not really value for money for such short hops. But if you happen to travel in this class then it's very pleasant.


Air Nostrum customer review :  13 June 2010 by Roger Stone   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Madrid-Murcia return. I've had a few flights with Air Nostrum now and find their flights reasonably enjoyable. Service pleasant and friendly from the FA (coffee served) and flights seem to leave on time. I was very impressed with my check-in at Murcia's small terminal and which involved ticketing right through to Tokyo using Iberia and Japan Airlines connections and the whole process was seamless and efficient. I'm not sure if I like travelling in CRJ 200s that Air Nostrum uses but that may be because on Air Nostrum, at least, I never seem to be able to get clean windows and am unable to see outside much at all. Do these aircraft ever get cleaned?


Air Nostrum customer review :  10 January 2010 by F Carle   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAD-NTE-MAD. We were bussed to the aircraft and boarded very efficiently. The only FA spoke perfect English and Spanish and broken French. CRJ200 series (50 seats) was clean. FA was very friendly. We were served a drink and a packet of nuts and then biscuits and another drink. FA also gave out activity books to kids and newspapers and magazines to passengers as required. Air Nostrum did very well considering Iberia's service.


AIR NOSTRUM customer review :  18 June 2009 : by Peter Hopkins  (Ireland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAD-VAL-MAD. A very satisfactory flying experience with flights leaving on time. Nice comfortable leather seats, well turned out and friendly cabin crew who saw to the needs of my grandson by providing a colouring book and pencils. Light refreshments and newspapers were also provided. A pleasant change from flying budget airlines.


AIR NOSTRUM customer review :  16 May 2009 : by Ton van der Velden  (Netherlands)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Porto-Madrid business class. Ridiculously small space in Business class, the same very narrow space as in economy. There are just 8 business class seats, but if full, as in my case, it is no joy at all and the service is poor too. The flight left in time, it was short so endurable. On arrival in Madrid the luggage was off-loaded right beside the aircraft and we had to take it from there ourselves.


AIR NOSTRUM customer review : 5 May 2009 : by M. Cartwright

Customer Rating : 4/5

4 Star Rating

Gran Canaria - Valencia return. Checked in online in both directions and only had to drop my luggage at the counter. Almost full CRJ 200 and must admit that it was a pleasure to fly with this airline. Comfortable leather seats, emergency exit seat so plenty of legroom for a 6'4'' passenger like me (also noticed that the other rows of seats also had above average space) although the seats were a bit narrow due to the width of the plane rather than Air Nostrum seating. The two flight attendants were cheerful and helpful: a sandwich and beer was provided (more than adequate for the time of day and length of flight (2h30m). Infinitely better flight than Iberia via Madrid, Air Nostrum will be my airlibne of preference for domestic flights in Spain.


AIR NOSTRUM customer review : 15 April 2009 : by Vincent Fissore

Customer Rating : 3/5

3 Star Rating

NCE to MAD on a full CRJ-900. Flight left on time, even though the plane had two busloads to fill it up. Service not extraordinary. Hostesses served us drinks and cheese sandwiches, flight landed on time, even though took 30 minutes in order to stop to gate. Good airline, worth the price (250 euros return booked 1 month in advance), but do not expect a great service.


AIR NOSTRUM customer review : 13 February 2009 : by M Lopez

Customer Rating : 4/5

4 Star Rating

VLC-TFN. El avión impecable, el servicio a bordo adecuado al tamaño del avion (bocadillos mini y refresco), coste economico y puntual. Este verano repito. Clean airplane, the service on board adapted to the size of the airplane (mini sandwiches and refreshment), all at a very good price. This summer I will travel Air Nostrum again.


AIR NOSTRUM customer review : 21 October 2008 : by I Jones

Customer Rating : 4/5

4 Star Rating

I have travelled on Air Nostrum a couple of times and find their service very good. I find it more relaxing than travelling on other airlines. Food consists of a sandwich or cake.


AIR NOSTRUM customer review : 16 September 2008 : by J So

Customer Rating : 4/5

4 Star Rating

MAD-VLC-MAD in economy. MAD-VLC on Air Nostrum and VLC-MAD on Iberia. Maybe I was lucky, but the experience was quite good. The flights both ways were on time and without any unpleasant incident. Connecting from Air Canada (Terminal 1 in Madrid) to Iberia (Terminal 4) was a bit of a trial. It took a good 15 minutes on the shuttle bus, much of it on the highway. Air Nostrum used a Bombardier CRJ, a bit tight for space. Service on this 50 minute flight exceeded my expectations. No inflight entertainment - none was expected of course, given the small plane and short flight. The two FA managed to serve drinks and miniature sandwiches (an almost microscopic bun with a single slice of chorizo inside), although they had to rush to get it done. I was in the last row and the descent to Valencia airport was choppy - felt like a life raft in rough sea! Anyway, service was pleasant and I give Air Nostrum full marks. On my return leg on an Iberia Airbus 320, the experience was also quite good, although below Air Nostrum. FAs did their job and were reasonably pleasant. Clean plane, with 3+3 configuration, leather seats with lots of leg room. The flight was only half full, and left about 15 minutes late but got to Madrid on time. The downside was absolutely no drinks or snacks of any kind, except in business class. There was food for purchase but I didn't see a single person purchasing. No IFE or video demonstration of any kind. I had only carry-on so can't comment on baggage handling. Overall, a good experience, I would give Air Nostrum 4 star and Iberia 3 star.


AIR NOSTRUM customer review : 15 July 2008 : by M Huertas

Customer Rating : 5/5

5 Star Rating

MAD-TOU-MAD on CRJ 900. The flight attendants provided a very good service. Even though the flight only lasted 50 minutes, they did their very best on this time. The only bad thing was the announcements, the flight attendant who was in charge didn´t spoke french. Maybe in flights that go to France they should speak a bit of French.


AIR NOSTRUM customer review : 12 July 2008 : by Roger Stone

Customer Rating : 2/5

2 Star Rating

FRA-ZAR-FRA, economy on Air Nostrum for Iberia in mid-June. I was disappointed. The all-economy seating when booking had been altered to mixed configuration business and economy by departure date and the economy passengers seemed to get much poorer service and food than the one or two passengers in the little business class cabin. FAs on all flights also seemed to have a bad case of attitude. Maybe I was having a bad hair day but I found the service poor, the flights noisy (in the CRJs), the windows almost impossible to see out of. So, I was happy to finally land in Zaragoza and Frankfurt.


AIR NOSTRUM customer review : 30 April 2008 : by Tim Powell

Customer Rating : 5/5

5 Star Rating

MAD-NCE-MAD on Canadair CRJ900, a superb aircraft. It is in a completely different league than the parent company Iberia. A sandwich, two small bottles of wine and a coffee on a 1hr 20 run served by friendly, professional flight attendants. This is one very good airline and if you dont have to connect onwards onto an IB connection, you will enjoy the experience.



Air Nostrum review - by Monir Hadifi

2 March 2008  Customer Trip Rating : 5 Star Rating

Tangiers-Barcelona on a Canadair operated by Air Nostrum - way better than Iberia, its higher class and service is also better than Iberia. The whole plane was business class.

Air Nostrum review - by William Agius

9 August 2007  Customer Trip Rating : 5 Star Rating

Basel via Barcelona to Granada. The flights between Basel and Barcelona were operated by Air Nostrum although sadly since they've stopped flying to Basel. I think their service is nothing short of amazing. First of all, on the return we were even given a hot meal. This was in economy class and the flight is less than two hours. Generally the quality of the food is good and the service in economy class is more like what you get in Business class on most airlines. The flight attendants were very friendly, which only made the contrast to the surly unfriendly bunch working for Iberia seem even more unfriendly.




 

 

 


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