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Norwegian Passenger Reviews and Norwegian Passenger Trip Reports



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Norwegian Customer review :  11 May 2013 by Basil Singh    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-AGP-LGW. London Gatwick Malaga return. Pleasantly surprised as the plane was a new 737-800. Very comfortable with Leather seats and good seat pitch. FA were good. The flight was on time both legs. The beverage in the plane are a bit pricey, but otherwise perfect. Will definitely fly again.



Norwegian Customer review :  8 May 2013 by D Green    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LGW-LPA on 15th April 2013. A great price, 131 for 2 with bags and seat reservation. Flight delayed by an hour. Comfy seats, TV entertainment, no sound, but cartoons which are easy to watch. Food prices OTT on the flight, so buy before you fly. Waited a while for bags at LPA it was very quiet so cannot understand why it took so long. We have booked again with Norwegian.



Norwegian Customer review :  26 April 2013 by L Freitas    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took a return flight DUB-CPH-DUB, at the beginning of April. I fly this route every two months and have never had a single problem with them so far. It's Ryanair-cheap but with a flag carrier quality. Planes are new, well clean, mostly on time, staff are excellent and the entertainment is great, specially for the fact that the free wi-fi does work. The only negative point is about the food sold in the plane. They don't accept any sort of cash at all, and despite it's good quality it's absurdly overpriced, even for Scandinavian standards.



Norwegian Customer review :  25 March 2013 by O Ekland    (Norway)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris/Orly - OSL. Brand new 737-800 with free WiFi. Flight less than half-full, thus check-in a breeze, friendly ground staff. Flight on time. Seat 1A with excellent legroom. Seats too hard. Low-cost carrier, so no newspapers. Great cabin staff in forward cabin, courteous and smiling. Wanted to buy food on board but menu was unappealing, so only had overpriced wine. Cabin lights kept at low (late evening flight) so it was possible to nap. Landed on time.



Norwegian Customer review :  19 February 2013 by O Ekland    (Norway)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-OSL January 3, 2013. Lines at check-in long, as expected, two counters open. After a while, some fellow travelers and I started to clock/time the check-in staff. In my line, the lady working at the counter clocked an average of 11 minutes to check in a party of two. Had the flight been on time, many of us would had not made the flight in spite of showing up at the airport more than 90 minutes before the flight. Uneventful flight once we got of the ground, if you don't mind rock-hard cheap leather-clad plastic seats, and horrid "food" for sale. Normally, people flying this route buy their sandwiches or salads at the airport to bring along for the 3-hour journey but again, no time to do so. Norwegian utilizes this - at our expense - to the full. Thus, I am changing to other carriers.



Norwegian Customer review :  4 February 2013 by R Gibbs    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Stockholm and back with Norwegian and would fly with them again. They don't try to scam you with paying extra for this that and the other. You have to pay for meals/drinks which is fair as on a short flight like this I would prefer a cheaper fare than free meals. Seats a little small. Friendly helpful service. Easy check in. The flight back was quite turbulent due to a storm and winds but the crew kept us informed all the time. Very good value for money. And they fly in and out of airports close to the cities not in the middle of nowhere. Glad I found them!



Norwegian Customer review :  22 January 2013 by S Bond    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew for the first time with Norwegian in January 2013. Overall we were satisfied. The event that shocked me was when I asked for a drink of water on my second flight of the day (Oslo to Tromso) and was told that I had to buy a bottle of water and there was no water for free available on the aircraft. This is the first time in 35 years of air travel all round the world when I have encountered this. We are encouraged to drink water on flights and security makes it difficult sometimes to bring our own supply.



Norwegian Customer review :  28 December 2012 by Philip Jowett    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been using Norwegian almost weekly to Oslo from LGW for the past 2 months and I'm very impressed. The website is the clearest I have used in terms of price transparency and you even have a cooling off period of 4 hours if your plans change or you make a mistake on the date. Most flights have been on Boeing 737-800's with free Wifi. I like the light hearted cartoons shown on the drop down over head screen and they work in any language. This doesn't feel like a low cost airline.



Norwegian Customer review :  28 December 2012 by P Pajulahti    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-CPN-HEL in November. Excellent efficiency, friendly cabin staff, great value for money - better than national airlines. A little bit small leg space. Recommend. Booked 3 more trips with Norwegian.



Norwegian Customer review :  21 December 2012 by Rick Yah    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stockholm to London Gatwick DY4455 on 4th Dec. Flight cancelled last minute due to snow storm. Long queue to do re-booking. However when staff member knew that we have no accommodation to stay overnight for the next available flight, hotel coupon and meal vouchers were issued without us asking. Good gesture even though cancellation of flight is unavoidable. Will certainly support Norwegian again.



Norwegian Customer review :  7 December 2012 by Khazeema Khatoon    (Denmark)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Copenhagen to Malaga. Flight 15 min delayed, flight was clean but the seats very uncomfortable and there almost no leg place for a medium tall person so it was very hard and uncomfortable to sit for 4 hours. Even water wasn't served as a refreshment and you have to pay for everything. The flight was full which was very noisy, so impossible to get some sleep. Since we got the tickets relatively cheap, we weren't complaining. I would only recommend Norwegian to people who only care about getting the tickets cheap.



Norwegian Customer review :  26 November 2012 by M Cronin    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I thought this was one of the best 'budget' airlines I've travelled with and would gladly do so again. Good prices, good follow up service, texts on the day with regard to gate number, simple check-in, no fuss regarding case size (mine may have been a cm or two over), charming staff, comfortable seats, in-flight entertainment, free WiFi on board etc etc. All in all, couldn't have been happier.



Norwegian Customer review :  22 November 2012 by Kim Krister    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-LPA with 2 years old B738, no sky interior, seated in first row, middle seat free, good legroom, free wifi huge plus. Leather seats have already seen their better days. They had quick turnaround time from previous flight, and they managed to take off in schedule. Mainly Estonian FA's and one Spanish FA who were happy and social. No hot meals for purchase, they sell only 9€ hot ciabatta bread. Flight time 6hrs 55 mins due to strong forewind. Flight deck made announcements in Swedish and English. Delayed arrival but luggage came fast. For the fare paid, which was 40% less than rivals, all in all an ok experience for frequent traveller and first timer for this airline.



Norwegian Customer review :  3 November 2012 by M Castor    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bergen - Berlin - Oslo. Good flights, found the new Recaro seating to be superior than full service airlines. Flight crew were very friendly and helpful and free Wifi on both legs is fantastic and unheard of in our country. A good budget airline.



 


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