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Norwegian Passenger Reviews and Norwegian Passenger Trip Reports



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Norwegian Customer review :  27 August 2013 by Kim Krister    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki-Alicante return. New aircraft, new cabin, seat reservation from row 1 and exit row with a fee granted extra legroom. What you pay for, they keep the promise. Smiley and talkative crew with a selling cart, all refreshment and snacks are available for an expensive fee. Free wifi after take off, some IFE from overhead screens. English and Finnish announcements were with an Estonian accent yet still understandable. All flights were on time. Hands down better product than our national carrier and this airline is a good low cost carrier.



Norwegian Customer review :  23 August 2013 by A Feio    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FAO-OSL-GTW. Very good aircraft's, on both flights Boeing 737-800 with sky interiors, just 2 months old. Excellent that we could use wifi on board, leg room fair enough. Less points on the service crew, they couldn't manage how to speak in English with no manners at all.



Norwegian Customer review :  20 August 2013 by H Davis    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-Gran Canaria-LGW (9-18 August). Really happy to recommend them, speedy check-in, common sense approach to luggage, seat pitch more than expected, single-class plane looks and feels new. As long as you recognise that you'll have to pay for extras then, as the previous report, this does not feel like a low cost airline and the free wi-fi is not just a bonus but helps the flight go really quickly. The staff were cheery and enthusiastic. We'll be using them again - a shame they aren't more frequent on some of the ex-UK routes.



Norwegian Customer review :  13 August 2013 by Toni Pozo    (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AAL-PMI, 10 August. Excellent flight, very new plane 737-800. I was in row 18 with excellent seat pitch, during the flight I changed to an exit row. The crew were really nice, and did their job very well. Norwegian offer free wifi on board. This is not a low cost airline, it is much better than many companies in Europe. Food is for purchase, at really Scandinavian prices, but all in all not too much in comparison with other companies. I'll fly them again for sure.



Norwegian Customer review :  12 August 2013 by Rowina Hallstrom    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A very poor substitute (A340) to the Dreamliner for the Stockholm-New York flight with a second-rate Portuguese speaking crew. Warned through a text message that no inflight entertainment was to be expected on board, reading light was non functional, probably connected to the entertainment system which was not turned on. Cabin temperature was at a very low setting so cabin crew could sell blankets for 5 dollars a piece. Food service was slow and dinner/breakfast were of mini-sized quantity. Service in between meals was non-existent. I have used Norwegian in Europe before and I had no complaints but this long haul flight was a clear picture of cost-cutting and a total disregard for passengers' basic comfort.



Norwegian Customer review :  5 August 2013 by Andresen Herolf    (Panama)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class (Premium Class) NYC-OSLO-NYC in July/August of 2013. Staff generally friendly and professional and planes are clean. At JFK, no separate check in for Premium and I had to drag my bag over to a bag-drop area after check in. At the gate, they had priority boarding for children and Premium, albeit a bit disorganized. Older A340, which they have wet-leased from HiFly out of Portugal (original interior of old Emirates). There was a small first class section and a large business class section. After take off I was allowed to move up to an empty first class seat which was lay-flat but not all that comfortable. Business class seats are comfortable, very padded and with a good recline and foot rest but there is no lay-flat or even close. Inflight entertainment system is disengaged so do not expect anything. The food thrown at you is deplorable. Actually worse than what you get in economy on long- haul! Return today from Oslo not so good. Of course no Premium check in, and here, not even priority boarding. The leg rest of my seat wasn't working and it turns out Norwegian had known about it for a long time. Food again the same. After they throw that food package in front of you and clearly states that you only get one alcoholic drink you don't see them again before a basic coffee service. I had to walk to the very back of the A340 in order to buy some snacks and drinks after “dinner. Don't expect Business Class on Norwegian when you buy Premium.



Norwegian Customer review :  31 July 2013 by Klaus Malling    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-FCO-CPH. Check-in at Copenhagen very quick, you have to pay for extra luggage, and I was told that the ticket was valid for return trip as wel, which it was not; however, the helpful staff at FCO allowed me to bring the luggage on board as hand luggage. Informal and great! On board, clean new aircraft (Boeing 737-800), seating space as in flag carriers as SAS, staff informal and nice. Everything had to be paid for, but the fares are low so OK. Not very large selection of food apart from the usual sandwiches; could be enlarged with cold dishes. Entertainment in line with Austrian. A main attraction on this innovative carrier is free Wifi, which worked perfectly on the iPhone, but seemingly with problems for Android users. Flights on time. Would book them again - to me the leading low cost European carrier.



Norwegian Customer review :  31 July 2013 by Marc Guillemard    (France)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Oslo to Bilbao. Flight was delayed, but we knew only because the boarding time passed without the gate opening. Plane arrived late, change of crew, quite happy to see that the pilot at least had some experience, because in other budget airlines, you can have a 25 year old "captain". Plane was a recent 737-800 in very good condition. Boarding was un-organized, with only one employee at the gate, but after, there were 2 gateways 1 in front, and 1 at the back of the plane to speed boarding. Legroom decent, crew did the job. In this kind of airlines, you have to pay for food and drinks, and I do not contest that, but I would like to have at least a good tasty sandwich. They managed to recover part of the delay. All in all, not a bad experience.



Norwegian Customer review :  30 July 2013 by Colin Pay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-OSL return. Out on new B787 Dreamliner as part of its European short haul prior to going long. Return on B737-800.Very quiet flight on 787, aircraft was full, did not seem as spacious as my previous flight on a LOT 787.Return, 3 seats in row 1 to myself. Both flights on time, crews fine.



Norwegian Customer review :  16 July 2013 by D Weisbrod    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paid for premium seats JFK-Stockholm and told 2 days before flight that plane grounded and replacement had only economy. Replacement plane was equivalent to a retired school bus. Check-in conducted by 3 folks, one of whom knew what she was doing. Of course, they couldn't even figure out how to configure the lines for check-in so should not have been surprised. Boarding comical - start with back rows, then forget rows called and just have a free for all at end. 3 hours late due to the need to retrofit some part of the replacement plane. Entirely a free for all boarding when flying Bergen to Oslo. Return flight to JFK had premium/business with entertainment system not working and food not fit for a dog. And the seat was partially broken (foot rest part). All in all a disaster.



Norwegian Customer review :  15 July 2013 by Alan Mackenzie    (Denmark)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Norwegian Long Haul. OSL-LGW. Flight DY1310. 11th July. 787-800 Dreamliner. Having taken delivery of their first 787, EI-LNA on 30th. June, Norwegian offered passengers the chance of shorthaul European 'Dreamliner' flights for the summer before they deploy them to the USA/Far East. I took advantage of the offer, and was not disappointed. Checking in very easy at Gardermoen airport with plenty of kiosks. Boarding delayed due, we were informed, to a problem with the air conditioning. However the fault (human or mechanical?) was quickly solved and we were invited to board earlier than announced. Being a nearly new aircraft everything was in pristine condition, except for the two window controls next to me. The 'Smart Glass' refused to dim on one window, despite much pressing, and only just worked on the other, but did not get fully dark. I feel the control pads are not robust enough, and were already worn out. Takeoff was as smooth as silk and done in a very short time. The flight was very calm and the usual aircraft roar absent. The touch screen seat-back entertainment was easy to use and had a very good sky map which could be viewed in several different ways: Normal, R/L side, Top view, Cockpit view, etc. The menu had films, games, in-flight purchases, and so on. All in all a wonderful two hour flight.



Norwegian Customer review :  4 July 2013 by Christopher Davies    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned last night from Stockholm to LGW. Plane late but not NA fault. Long lines at passport control. Waiting area - no seats. Boarding chaotic, free for all with no priority boarding for children or disabled people (my wife). Made comment to stewards who said it was down to the airport. Seated in seats 2c and 2d. No overhead space left. Requested a G&T - no ice available. Alternative warm beer so no sale. Impression that NA cared little for customers or repeat business. Would urge you not to fly with them.



Norwegian Customer review :  2 July 2013 by Alison Thomas    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I were most impressed. We travelled for the first time to Ibiza and found them to be very reliable, efficient and organised. The cabin crew were friendly and helpful and gave a warm welcome on board and a friendly goodbye when we disembarked. We are both tall (I am 5ft 11" and my husband is 6ft 3") and we found the seats comfortable with ample leg room. We enjoyed the inflight snack service and had a delicious tapas box and a full 70 cl bottle of white wine - something which no other airline seem to offer! We used the free wi-fi service too - what a great idea! We would definitely use Norwegian again and have been recommending you to friends and family. We were very satisfied customers!



Norwegian Customer review :  29 June 2013 by V Hobbs    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent self-service check-in at LGW as we had only hand baggage. However, when checking in at Barcelona for the return it was like a package holiday check-in with only 2 check-in desks which everyone had to check-in at despite only having hand baggage so we had to queue for an hour! Hand baggage was only weighed at the Barcelona end and pax were being charged if over 10kgs which we weren't. Onboard service the same as all low cost carriers, reasonable price. Good legroom. Would travel with them again.



Norwegian Customer review :  10 June 2013 by A Andersson    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stockholm ARN to New York JFK. The dreamliner had been replaced by A340. Seats OK but inflight video system out of order. Meal service was a joke. After almost 3 hours we were served a light meal and one glass of wine. No possibility to buy anything else until meal trays had been cleared and bar trolleys where rolled out. By then we were 2 hours from landing in New York! If I have to fly with this airline again I will stock up with own water and food.



Norwegian Customer review :  30 May 2013 by Judy Mayoh    (Spain)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Malaga-London Gatwick on 22 May. First time with Norwegian, check in process took 1.5 hours so will definitely do online check in on future flights. Return Gatwick Malaga on 29th May with 86 year old lady who had requested assistance. Assistance was OK at Gatwick South (incidentally not as efficient as at Gatwick North) but on approaching the plane realized the girl at check in had allocated seats 29F and E almost at the end of the plane! Not very happy. Food prices are extortionate.



Norwegian Customer review :  21 May 2013 by Tim Jarvis    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ARL-LGW, used the check in machine at the airport and from start to finish all went smoothly, arriving 10 mins early. B737-800 was new, seats and legroom very good, all in all a very good product for the price.



Norwegian Customer review :  15 May 2013 by David Moore    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew return Manchester to Stockholm. Flights on time, leather seats comfortable, food prices a little expensive but Scandinavian airline. Excellent value for money.



 


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