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Norwegian Passenger Reviews and Norwegian Passenger Trip Reports



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Norwegian Customer review :  23 December 2013 by Gatos Spyros    (Greece)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SXF-ARN one way flight. Excellent flight, nice and friendly crew, prices ok. It was a short flight but still there was some inflight entertainment. Definitely recommended.



Norwegian Customer review :  21 December 2013 by Glyn Redgrave    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Checked in at Alicante, no problems there. Spanish immigration commence boarding through the gate at 20.35 for a 21.15 flight. I go through the gate into a corridor just short of the aircraft to find a locked door where all passengers are queuing. It is in this corridor that we all wait 30 mins in for no apparent reason, but it soon becomes clear. 10 mins before the flight is due to take off 2 of the cabin crew appear, forcing their way through the queue, clutching their bags from the duty free shop in the terminal. They then go through the door to the aircraft and boarding the plane begins. There was no apology from the crew for delaying the take off or leaving us standing in a cold corridor for 30 mins. I do not like being treated like cattle. This was my first and last trip with an airline.



Norwegian Customer review :  21 December 2013 by Adam Denman    (France)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight DY 1336, SVG to LGW. Announced 2 hrs delay. No info, no excuse, no apology - nothing. After 2 hrs they announced another 30 mins delay. Again no info. Staff had no idea what was happening. Badly managed. Zero communication.



Norwegian Customer review :  16 December 2013 by B Cheetham    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was our first experience with Norwegian Air, we cannot fault them in any way. We arrived late at Edinburgh Airport for our flight to Copenhagen, we were accepted for Check In, we were so grateful as we only had a weekend break booked. The plane looked quite new, very clean, plenty of leg room, the Cabin Crew were very nice. Would not hesitate to use them again.



Norwegian Customer review :  16 December 2013 by R Ryan    (Bahamas)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on the first flight from Fort Lauderdale to Oslo on 29th November. Check in at FLL was very quick and the staff member very friendly. Boarded on time, but left about 20 minutes late with no reason given. Inflight movie selection was excellent. Seats are a bit hard, but amply space between seats.



Norwegian Customer review :  16 December 2013 by Andrew Ratcliff    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Norwegian DY7005, Stockholm - JFK. The flight was an hour late departing and the gate crew did not update the waiting passengers through an announcement or an update to the status screens, so none of the passengers knew what was happening. I spent about $70 in extras (food, mostly) and still spent less on the flight but the experience left me feeling "nickel and dimed". The aircraft was a 787 Dreamliner and I thought the seats were more comfortable than most. The entertainment system was solid, but had a poor selection compared to the United flight I took on my way to Europe with about 3X the selection. The big windows made it possible to see out from the middle section of seats. The staff did not seem to be well trained and the lighting and sound systems changed abruptly.



Norwegian Customer review :  10 December 2013 by A Tønnesen    (Norway)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Alicante to Bergen on Dec 7th-13. As always: an attentive crew, relaxed and efficient, and with a touch of humour. Also, good and reassuring information from cockpit about turbulence, delays, and the like. Tidy cabin and toilets, leg-room ok. Web page and ticket reservations excellent. On-board WiFi very good. It's obvious that the airline over the years has put much emphasis on building a robust passenger-friendly culture. Given the recent press coverage about salary-cuts and increase of working-hours, I think it's impressive that the crews keep up the good work, as always. From long flyer-experience with Norwegian, I've never noticed any negative fluctuations of the service-level.



Norwegian Customer review :  6 December 2013 by S Cooper    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Malaga to Munich, Monday 2nd December. Could not print out boarding pass so stood with all the hold luggage folks at check-in. On the plane the staff hid behind a curtain and told my wife off for waiting for the toilet inside the curtain. Drinks came round eventually but not offered a second one on a 3 hour flight. Today 6th December arrived early at Munich to catch flight to be told it's delayed from 9pm until the following day at 6.30. As I write this am not yet on the flight so we will see. However the compensation for 9 hours at the airport was just food and not other help offered. Claimed adverse weather was to blame but at the check in desk this evening the Oslo flight was boarding so they have abandoned a non hub flight to support a flight but to Norway. Norwegian claimed via their handling agent that everyone got an SMS which was clearly untrue as others we spoke to had not got any update for a travel delay.



Norwegian Customer review :  29 November 2013 by Tønnesen Audun    (Norway)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bergen to Alicante. The flights with Norwegian are always the same, I mean: the overall ok quality of the product is very stable. The cabin crew are very relaxed, efficient and friendly. Norwegian is very serious about safety regulations in the cabin, and the crew enforces the rules in a friendly and helpful manner. While the "nordic" idea about service may lose out against an Asia-based airline, the advantage shows aboard a low-cost airline like Norwegian. You may have to wait a few minutes until the crew's free to serve your coffee, you may have to stand in line a few minutes for the toilet to be vacant, but the crew really work to make the best of it, and you notice!



Norwegian Customer review :  18 November 2013 by V Rosendahl    (Denmark)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-LGW-CPH in B737-800. Clean cabin and pleasant crew outbound as well as homebound, wifi functioning above flight level 300, as announced. Food & beverage still on the expensive side, however that's up to the individual. So far my three round trip flights on DY have been smooth.



Norwegian Customer review :  11 November 2013 by Robert Taylor    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My first trip with Norwegian today and impressed. Low cost ticket but beats the other two major low cost operators hands down. Aircraft presentation first class, Crew all wearing a professional looking uniform and provided excellent service, a credit to the airline. Wi-fi availability on board the flight made such a difference. I will certainly be looking to see if they fly routes to any future destination I may choose, if so, will certainly book Norwegian.



Norwegian Customer review :  11 November 2013 by Lise Omdal    (Norway)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-BGO. Punctual - arrived a little earlier than scheduled time. Aircraft (737-800) brand new. Free WiFi. Seats OK, but not too much legroom. No drinks or snacks (it's only a 45 min flight) available - nor for purchase. Staff friendly. Only one seating class (all economy). Ticket fares very reasonable compared to other airlines.



Norwegian Customer review :  4 November 2013 by C K Bourne    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Lanzarote. My wife and I had a great flight, no problems at check in, no problem boarding. Good all round experience, will be using them again next Sept in fact booking flights this w/end. Good job to all at Norwegian.



Norwegian Customer review :  1 November 2013 by S de Thierry    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Alicante to Gatwick, 31st October 2013. 21.15 departure. No Online Check-in which meant long queues at the airport for passengers with hand luggage only to get their boarding passes from the desks (no explanation as to why online check in was not available). However, there were 4 desks open for just 1 flight which meant the queue moved quickly. Boarding process chaotic with people unsure which rows were boarding (unclear announcement, poor organisation by gate staff) so only a trickle of passengers boarded for quite a while, meaning the whole process took twice as long as it needed to. Other carriers have much more efficient and streamlined boarding procedures which Norwegian needs to learn from. Last 30 passengers to board had their hand luggage put in the hold because there was no more space in the cabin (no-one checked size of number of pieces of carry ons). Onboard, seat pitch good, seat comfort acceptable for a short flight. IFE shown on screens (cartoons etc). Free wifi available but extremely slow. Cabin crew very friendly. No pushy selling (in fact no announcements were made after takeoff until just before landing). Lights dimmed for people to be able to rest. On-time arrival. Norwegian on the ground are somewhat amateurs, however onboard experience was very good. I would use them again, but they need to improve their ground experience.



Norwegian Customer review :  29 October 2013 by Ralph Neil    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-ACE. Great flight times, excellent value for money and comfy new 737-800. My wife and I travelled with Norwegian for the first time, my wife is a wheelchair user and the assistance and courtesy from Norwegian was the best we have ever had. Seats were excellent I am 6 ft 2 and had more than enough leg room. Flight both ways took off on time and arrived early which is great. Will be booking with them again for next years holiday. Would recommend to anyone and in fact already have. Our crew were extremely polite and efficient.



 


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