NORWEGIAN customer review : 18 February 2009 : by C Moller

Customer Rating : 1/5

OSL-TRD-OSL. Normally I fly SAS within Norway as they often as cheap as Norwegian and they have more departures. On this occasion however, Norwegian came out cheaper - I thought. They charge you extra for things like luggage - I knew I wouldn't get a free breakfast as you do on SAS, but I thought you would at least get the chance to buy something. No such luck. The flight attendants spent the time chatting in the aft galley. Upon my request to buy at least a coffee, I was told they didn't have the time to sell coffee on such a short flight. Excuse me? Their competitors manage to serve free breakfast to everyone on shorter flights. I have flown Widerøe between Trondheim and Namsos, which takes like 15-20 minutes and the stewardess finds the time to bring out the trolley. Norwegian, never again.

NORWEGIAN customer review : 17 February 2009 : by M Ern

Customer Rating : 5/5

Regularly fly between Gatwick and Stavanger and service is great, particularly when we got stuck flying back due to an iced-up runway at Gatwick and was temporarily diverted to Bournmouth for fuel! The captain was great in providing information as to what was going on, and was thoughtful enough to provide complimentary food and drink whilst we waited. Legroom not great, but thats all to criticise and is quite ok.

NORWEGIAN customer review : 16 February 2009 : by A Johansen

Customer Rating : 5/5

Oslo-Prague, Prague-Oslo. A a nice experience! Both flights on time. Staff very pleasant. I am 189 cm and dont complain about the legroom. I disagree about their website, its very nice and very easy to find the cheapest flights.

NORWEGIAN customer review : 3 February 2009 : by G Jensen

Customer Rating : 1/5

I have flown Norwegian several times before, both domestic and intra Europeean and I'm not pleased with them at all. They have old worn out aircraft, no service, delays, horrible legroom (I'm 186 cm) and their website is a mess.

NORWEGIAN customer review : 8 January 2009 : by G Chanteur

Customer Rating : 3/5

Stockolm-Paris Orly on an old MD80. Far better alternative than Air France and SAS, mainly because you pay less and avoid the CDG nightmare. Unfortunately they don t have a daily flight. Surprisingly well maintained and clean aircraft, cabin crew polite and helpful.

NORWEGIAN customer review : 28 November 2008 : by M Ivanov

Customer Rating : 5/5

Have travelled with Norwegian: OSL-SVG-OSL, OSL-BOJ, VAR-OSL and one more time VAR-OSL. Nothing to complain about! If you need more luggage - you can pay it in advance - 40kg for 100nok is perfect price for me, plus hand luggage! Cabin crew is pleasant, leather seats! It is great that we have Norwegian, and SAS is not monopolist anymore! They are using now more and more B737-800, and that is great!

NORWEGIAN customer review : 21 October 2008 : by Wiktor Karpowicz

Customer Rating : 4/5

ARN-KRK, WAW-ARN. The price of the tickets very reasonable taking into account that the journey was booked not until 12 hours prior to the departure from ARN. Quick and efficient check-in, both flights punctual and uneventful, operated by MD-82s. The staff smiling and helpful. The seat pitch in DY's MD-80s variable - on the flight to KRK the aircraft (ex-Germanwings) had a big galley in the aft and the legroom was restricted, so that even a slim passenger had difficulties when trying to cross his legs. On the way back the seats offered more generous legroom. The food was OK, mineral water cheaper than on the ground at Arlanda. Finally, the planes were clean but their age calls for retirement - the interior looks very old and armrests are often damaged. Nevertheless, Norwegian plans to phase out all its MD-80 by the end of 2009 and replace them with B737-800. Overall image: good airline.

NORWEGIAN customer review : 18 September 2008 : by Daniel Sachse

Customer Rating : 4/5

I'm a frequent flier on Norwegian and more than satisfied. The online booking system is very convenient and easy to use; you can reserve seat numbers or optionally, at the latest, get them on check-in, which makes boarding efficient and comparably stress-free. The planes are clean and the flight attendants are friendly. Prices for onboard snacks and drinks are reasonable and often beat those down at the airports. On the other hand, your low air fare comes with the typical "low cost carrier symptoms": Little legroom, extra charge for check-in luggage, no inflight amenities. Also, minor delay times used to add up throughout the day, but the situation has improved a lot lately.

NORWEGIAN customer review : 3 August 2008 : by Kim Buxton

Customer Rating : 4/5

OSL-STN-RYG. Norwegian represented excellent value for money on this trip, undercutting the nearest competitor by a good 30% - I booked just 2 weeks before I flew and still paid a under NOK 1000. You get what you pay for, but I got efficient flight crews into the bargain). The aircraft are not the newest in the world, but I have seen far older on full-service airlines. I hope the present price of fuel doesn't push them out of the market so that we are left in a monopoly situation as we have been several times in the past. Then no-one will be able to afford to travel anywhere.

NORWEGIAN customer review : 26 July 2008 : by Francisco Pinyata

Customer Rating : 4/5

Norwegian, although categorized as a budget carrier, for me beats out it's main Scandinavian rival hands down. I've flown with them on numerous occasions and I have to say I have yet to experience the slightest of delays with this carrier. Seats and service were a bit above what is to be expected for the price... but then again you wouldn't expect anything more out of a 3 hour bus trip either. And most of the time a 3 hour flight with Norwegian is cheaper than taking the airport bus from the heart of Oslo.

Norwegian - by Francois Cancalon

28 March 2008  Customer Trip Rating :

Warsaw to Malaga (two return flights, one with all the family). All flights on time, pleasant staff, comfortable seats (with sufficient space for legs -not BlueAir!), good and inexpensive food service. The online booking system is excellent, as it includes the seat choice. Prices are highly competitive. Etiuda airport in Warsaw is not a marvel, but not as awful as usually described.

Norwegian - by Wiktor Karpowicz

28 August 2007  Customer Trip Rating :

Oslo-Bodø, Tromsø-Oslo and Oslo-Warsaw. All three flights on time. Quick check-in. Ticket to Warsaw very cheap - 110 NOK only. Domestic fares higher but better than SAS. Good option for travellers from Europe to Northern Norway via OSL - connection is guaranteed, even in case of delay. Another big advantage - you can take on board up to 15 kg of hand luggage. Staff helpful. The only drawback are their ageing Boeing 737-300s - quite noisy and worn out, it's high time Norwegian replaced them with new-generation aircraft.

Norwegian - by Peter Rosenberg

2 August 2007  Customer Trip Rating :

I travelled with Norwegian on an intra-Scandinavian flight. Of course Norwegian delivered the same service as every low-cost airline: food and beverages for purchase, slightly worn-out seats, tight legroom, but at least you get a seat number and the flight ran on schedule. As I paid only a fraction of SAS fare I cannot really complain. Thumbs up for the 150 Nkr change fee, which is quite a reasonable amount.

Norwegian - by L George

28 May 2007  Customer Trip Rating :

STN-Oslo and Bergen-STN, for the money there waa little to compalin about. Check-in at STN was completed in about 5 minutes (and I was number 3 in the queue) which was good. Offered an emergency row seat without being asked. Flight took off 15 minutes late but arrived a few minutes early into Oslo. Crew were efficient, and even smiled. On the return journey check-in took 20 minutes (there were several flights checking in at the same time), but the flight pushed back on time and arrived a few minutes early, the crew were efficient again and again I got an emergency row seat (prebooked at a small supplement). Overall an excellent journey, and with tea and a muffin only Nkr40 they don't rip you off once onboard.

Norwegian - by Paul Jacobsen

8 May 2007  Customer Trip Rating :

ARN-ORY and return. Most of the remarks I wrote in my previous posting still apply. The seating policy is not clear to me: in Stockholm the self-service check-in machines have not materialized yet and it was a free seating policy. On the way back I was given a seat number at check- in and was lucky enough to get the emergency exit row. Cabin crew was friendly but, surprisingly, could not speak any Scandinavian language. Their command of english was very good, though. I assume it was one of the aircraft and cabin crew which are usually based in Warsaw. Both flights were on-time and have the big advantage of using Orly airport, which is much closer to Paris than CDG.

Norwegian - by Paul Jacobsen

10 April 2007   Customer Trip Rating : n/a

ARN-OSL. My first experience with Norwegian was neither excellent nor awful. Although the flight was almost full, only one check-in counter was open at Arlanda, resulting in a long queue. But Norwegian announced it will introduce self-service machines as of May 1st, 2007. Flight was perfectly on-time and operated by a B737-300 : usual seat configuration but with leather seats, a nice touch. It is a very good and original idea to have the pictures of some famous Norwegians painted on the aircraft tail ! Food and beverages available for purchase, but it is a very short flight. Unusually for Scandinavians, the cabin crew was not friendly at all: not a single smile, unfortunately.

Norwegian - by John Miller

12 January 2007

I use Norwegian frequently to fly between Warsaw and Malaga. I've read the other comments regarding this airline and can only agree: the planes are a little tired and there are sometimes slight delays, but the staff are great and the prices are superb. It's currently the only airline providing a direct service between Warsaw and Malaga and I will certainly continue to use it. From my point of view, Norwegian is by far and away the best "low cost" airline I have used, and compares well with some supposed "full service" companies. The one thing that could be done to improve the service would be to sort out the "free seating" arrangement. In Warsaw, this results in a free-for-all rush for the bus. In Malaga, seats are allocated at check-in but once on-board the cabin crew announces that passengers can sit where they wish. Not good.

Norwegian - by Will Daniel

7 December 2006

ORY-OSL. The price of the flight was by far the most attractive aspect and getting a low-cost airline out of Orly is so much more convenient than treking to CDG to take SAS from Terminal 1 (read "nightmare") or heaven forbid finding your way to Beauvais for Ryanair. The aircraft were certainly a bit tired, and the pitch was not good, nor were the seats comfortable. Some professionalism issues with the flight attendants, who frankly looked a bit scary in their knee-high leather boots and black leather gloves. However, the return flight was certainly on par with anything you would get from SAS, service-wise. Pay-as-you-go refreshments are par for the course in Europe, whether you are a low- cost or not, and reindeer jerky was a nice thought for 'local flavor.' All in all, I'd happily take Norwegian again to avoid CDG and paying for Braathens. Their new external hub in Poland should be interesting and will open up some new routes in a stale market, so keep an eye out for that one.

Norwegian - by Paul Honeywell

19 October 2006

STN-OSL and back. Good price, reasonable seating but very little legroom. The main issue is timing. The flight out left 2 hours late, and the flight back nearly an hour late. The outward journey was by far the worse, as the aircraft arrived in OSL after 1.00 am. I would be wary of flying them again as I feel that their timetable is unrealistic.

Norwegian - by Brian Stoneham

6 September 2006

Have flown twice in the past 6 weeks Stansted - Trondheim return. Would recommend the airline to anyone. Checking in is easy, the staff on the ground and on board extremely friendly. Couldn't be easier. Plane not the newest but comfortable, and on my four journeys nearly always full. No seat allocation but then that is up to the individual to get to the front of the queue for required seat. Never bothered me. Food and drink a bit expensive, but hey, you're going to Norway! Very pleased, and good luck to Norwegian Air.