Nok Air review by S Crane

13 November 2008  Customer Trip Rating :

Don M to Chiang Mai round trip and Don M to UTH several times. Their website is quite easy to negotiate and prices were comparable to their primary competitor on those routes, Air Asia. Nok Plus is well worth the small difference in price and I had good service on clean planes with beverages and snacks provided. Twice upon arrival at UTH it was raining and their ground was outside handing out umbrellas since they put you on the tarmac, not a jetway. They would be my first choice of the SE Asia bargain airlines.

Nok Air review by F Chan

29 July 2008  Customer Trip Rating :

Bangkok-Chiangmai on a cramped ex-Thai Airways B737-400. A budget airline that gets you from A to B. Don't talk about service or comfort of any kind. Internet booking efficient. Seat numbers allotted at check-in.

Nok Air review by Jackie Waring

18 June 2008  Customer Trip Rating :

Pleased with the product although on one leg they charged us excess baggage and on another they did not. The staff were very nice and polite. Drinks etc although had to be bought were a reasonable price. No problems.

Nok Air review by Stephan Groll

15 April 2008  Customer Trip Rating :

DMK-KBV. The trip with NokAir was an enjoyable experience. Ground and air staff were very friendly. The flight was on time. The airplane although not being new seemed to be well maintained. We even got the emergency exit seats we asked for. What could you ask more for under 20 Euros?

Nok Air review by Johan Vranken

17 March 2008  Customer Trip Rating :

Bangkok to Chiang Mai and back in the beginning of March. Had the misfortune to fly on the chartered plane with some staff members not being Thai nationals. Staff not as friendly and efficient as on their other flights.

Nok Air review by S Hawthorn

15 March 2008  Customer Trip Rating :

BKK-UTH many times during the past year. They have been on time and very efficient everytime. Only one time they cancelled the flight and booked me on Thai which departed at the same time. Nok Air has always been a good experience for a good price.

Nok Air review by Paul Pybus

12 March 2008  Customer Trip Rating :

HKT-BKK Don Muang. 737-400. Check-in quick, 3kg over the 15kg allowance which was pointed out, but no charge made. Boarded quickly and departed on time. Aircraft was ex-Malaysian Airlines and legroom is reduced greatly compared to ex-Thai Airways aircraft Nok have. On-time arrival, short walk to baggage claim, with luggage arriving quickly. Good price paid, no problems.

Nok Air review by Kaushal Goshalia

7 February 2008  Customer Trip Rating :

Bangkok-Chiang Mai return on Nok Plus. Email sent around October advising change of aircraft and schedule changes with options to choose any flight for same day at no cost. Flights departing from Don Muang Airport which is a little better than Suvarnabhumi as not very crowded. At check in advice that NO Nok Plus which they refer to as business class. Offered to refund fare difference which was handled very smoothly but they offered exit seats. Flights to Chiang Mai operated on 737-800 leased from XL Airways. The seat pitch is generous and very comfortable flights both ways. Food available for purchase which was quite reasonable. The aircraft is clean and crew happy and smiling. The flights were on time and was able to get Front row seats on the return. Highly recommended for travel within Thailand.

Nok Air review by Peter Matthews

22 January 2008  Customer Trip Rating :

Bangkok to Chiang Mai. Very disappointed. We booked Nok Plus last August for 9 am flight, had an email in September saying it wasn't available now on that flight, so we rebooked for the 6am flight, which meant getting up at 4 am to get the flight. On arrival at the airport they had once again cancelled Nok plus so we had got up extra early for nothing. Once onboard, I have never seen such narrow seats - very uncomfortable.

Nok Air review by Nuti Damrongphatr

20 December 2007  Customer Trip Rating :

DMK- Chaing Mai (CNX), and Chiang Rai (CEI)- DMK. One month before the journey, Nokair made chaos of changing their timetable in most route, effect some passengers. My outgoing flight disappear from website for several days. Complaint made through their call center and they handle it well. No long waiting on the phone line, staff polite and give me feedback needed. Later, the staff call me and confirm my outgoing flight. But my original flight was retimed. 2 alternative of new flights offered for me to choose freely. Things settle down well before the actual flying date. Check in at DMK, my pre-selected seat via the internet does not work. Outgoing flight on 737-800 XL airlines aircraft, less seat pitch than other aircraft in the fleet, but acceptable for 45 minutes flight. Try the snack and drink on board - cheap price and good taste/ quality (Thai Airways catering). Return flight smooth, got the flight that I have selected, and they pre-book me at the emergency exit row. Old Thai Airways aircraft for this flight, although it look old, but seat very comfortable. Excellent trip all in all. Does not find them to be any different from full fare airlines (except the absence of meal service on board).

Nok Air review by Paul Pybus

30 November 2007  Customer Trip Rating :

Chiang Mai - DMK. Swift check-in, offered emergency exit seats with more leg-room at no extra charge. No charge for extra luggage weight. 737-800 in Nok livery but on lease from XL Airways, hence UK registration. English captain and first officer plus 1 cabin crew assisting 3 Thai crew. Full flight left on time, very happy, efficient service. Luggage arrived quickly after landing. A very good low-cost operation.

Nok Air review by R Risby

19 November 2007  Customer Trip Rating :

First time we have travelled with Nok Air and they were efficient, left on time and luggage dealt with quickly. The check in staff were very helpful and we would certainly use this airline again.

Nok Air review by Graham Shaws

20 March 2007   Customer Trip Rating : n/a

Flew Phuket-BKK in Nok Plus. Very impressed with value for money and quality of service. Flight attendants professional and friendly. Seating comfortable with good leg room, flight on time. Will use them again. Unfortunately they are changing the base at Bangkok back to the old airport, so transfers to/from international connections will not be so easy.

Nok Air review by Todd Jarvis

9 March 2007

Flew Nok Air from HKT to BKK. Flight left on-time. Friendly and polite cabin attendants. Beverages available for sale.

Nok Air review by Penelope Schuddinh

3 March 2007

I have flown with Nok Air in the past and have booked to do so again - but I found it most annoying to have to sign up for the Card Verification, whether or not I wanted to. One should be given the choice.

Nok Air review by John Walker

28 August 2006

BKK-HKT Return - Have used Nok a few times now, and all flights have departed on time or within 10 minutes of scheduled time, unlike other low cost carriers in Thailand. Worth paying the bit extra with Nok for that reason only. Apart from that, the planes are from Thai Airways (just painted on the outside) so it is standard seat pitch which is fine. Food and drink to buy is also reasonably priced. Online booking and seat selection works well.

Nok Air review by Deepak Thakkar

11 July 2006

Bangkok to Phuket and back last week. excellent flights. A low cost carrier but extremely well organized and onboard the seats are very nice and ample legroom. Also, very good buy on board menu and excellent flight crew. This is what travel should be like - US based airlines cannot match this service nor low fares. Bravo Nok Air!

Nok Air review by Craig Shuttleworth

11 July 2006

I used NokAir on one of their new routes opening this spring from Bangkok to Loei, and found the whole experience rather good. The check in was quick and easy, and they stick to their weight policies which i think is a good thing, though i found that the weight allowance stated on the website is different than when you arrive at check in. We had to wait quite along time at the gate and then we had to wait a further 20 minutes for an available transfer bus to take us all to the plane, and they got us on the bus as soon as it arrived but waited until the late comers turned up and wouldn't allow us off the bus, so that was about 15 minutes stood in a hot stationary bus. Try not to take any bulky hand luggage on board because you'll have it on your lap as the over heads are very slim. I had booked seat 1A because of my height and this way i could strech out a bit, and there was some trouble with this as the person sat next to me was under the impression that these were the two NokPlus seats he booked for him and his wife, who was somewhere at the back of the plane, and he had indeed paid for NokPlus but the route doesn't have a NokPlus option so you may have to watch out for that. All the FA's were very friendly and upbeat through out the short flight and the captain made a point of pointing out the sights we were flying over, such as Phu Kradung National Park. At Loei airport the baggage is dealt with efficiently and for all to see as the plane is unloaded and the bags brought to you by pick-up truck.

Nok Air review by Warren Funnell

26 April 2006

Living in Thailand I use Nok Air about twice a month between Chiang Mai and Bangkok. Having tried all the other budget carriers I cannot recommend Nok Air more highly. Most flights operate to schedule, the aircraft ( ex TG B734's) are clean and the cabin crew friendly and polite. I travel Nok Plus (their Business Class) for a 500 baht premium over the economy fare which is money well spent for the extra legroom. and wider seat. The ability to reserve your seat in advance in both cabins is a great plus. The only problem I currently face is that Nok Air do not accept international credit cards if making your reservation via the internet.

Air by Dirk Damrau

30 March 2006

BKK-Trang roundtrip. Initially dismayed that Thai had stopped flying the route, handing what must be a low revenue route to its low-cost subsidiary. No need to fear. Excellent clean plane, very friendly staff and overall professional operation. Flights were on time, and pricing could not be beat. Would and will fly again. Just wish there was some more open tie in with Thai and Star Alliance frequent flyer and operations.

Nok Air review by Chris Pedder

18 March 2006

BKK-UTH 3 Feb. Push back on time but arrival delayed by (military) operations at UTH. Minor point but NokPlus snacks seem to have been downgraded. Ability to use Internet for seat assignment a big plus compared with Air Asia.

Nok Air review by Dave Goodwin

13 March 2006

We flew BKK to Udon Thani return. Verdict - great prices, planes clean tidy and fairly modern, a small delay on the return flight of just over one hour on the return flight, and was charged 3,000 bht excess baggage on the outward flight. Annoying that you cannot pay by UK VISA when booking online.

Nok Air review by John Doe

9 February 2006

Domestic flight BKK-UTH and back with Nok Air. No problems to book the flight at Don Muang 1 hour before departure. Nok Air is a no frills carrier and as such only offers basic service on board but considering the fact that they use Thai Airways material for half of the price makes them a very strong contender on the short range sector. Aircraft are not exactly new and still have the TG interior and sometimes even painting.

Nok Air review by Francis Chan

30 December 2005

Bangkok-Chiangmai-Bangkok on Nok-Plus, the supposedly Business Class of the low-cost carrier. The extras you get are a wider seat, a snack and drink, and newspapers. Nothing to boast or complain about. Everything you expect of a low-cost airline. Outbound trip on time. Inbound trip delayed for 20 minutes. It's incredible that THAI can still survive on its domestic routes, when in fact its "Royal Orchid Service" is nothing more than an insipid drink on board. Who needs beautifully dressed FAs on a short domestic flight, together with all the pretensions? I suspect it's kept afloat by the middle-class snobs who won't be seen dead using a low-cost airline.

Nok Air review by Chris Pedder

19 December 2005

Use NokAir to fly between Bangkok and Chiang Mai as well as Bangkok and Udon Thani. Aircraft, not surpringly given the background, tend to be ex-Thai. Flights have been on time, the ability to book your seating on line is wonderful and I find NokPlus worth the supplement. All in all, my airline of choice within Thailand. Slight disappointment that they now only accept Thai credit cards online, which means a long distance call to Thailand. Worth it just the same.

Nok Air review by A Shiel

2 October 2005

Very happy with Nok air flight from CM to BKK. Fearing the worst I paid the (small) supplement to travel business class; I might do the same again for the luxury it provides but it was not really necesssary. Check in could not have been simpler and flight was fine - though about 40 minutes late departing, but one gets used to that. I would always opt to fly NOKair in future

Nok Air - by Walter Gys

12 August 2005

Took 2 flights with Nokair: Udon Thani-Bangkok and Phuket-Bangkok. Both flights correct on time. Fast luggage handling. Wide seats and good seat pitch. Professional check inn, didn't have to pay for extra weight, assigned seats. We like Nokair more than Airasia because of the assigned seats ( no pushing and standing in line), larger seating, respect of the time tables. (our 2 flights with Airasia were both +- 1 hour late) Total cost was the same as with Airasia, about half of the price as Thai Air. Just a detail: staff of Nokair is really cute and they seem to enjoy their work. Their rivals of Airasia wear cheap fabric uniforms which don't fit. Some of the male attendants of Airasia have an attitude. Important issue: price. When you have to book just 1-2 days before the flight, Nokair becomes as cheap as Airasia.

Nok Air - by E Keilher

29 June 2005

Took my first flight on Nok Air, BKK-CNX. Wonderful experience, I wish all budget airlines were this nice! Our plane was essentially a TG 737-- the purple decor has a nice calming effect and the legroom was superb! Crew very professional, well-groomed and polite. Crew uniforms look very professional, and assigned seating is wonderful (if you make an internet booking you can select your seat) and proper boarding passes issued, not the budget airline shopping docket-- all these things make you feel that you are not travelling a budget airline. Two minor things-- safety demo a little strange, just showed how to use the oxygen masks and that's it. also, the pieces of cloth on the headrest (i do not know what these are called) featured advertising for a bank, rather than just the airline's logo. so everywhere you looked in front of you, you were reminded of the existence of this particular bank. i thought this was rather tacky. However, these are only minor complaints. We arrived at Chiang Mai 15mins ahead of schedule, luggage promptly delivered. I would travel Nok Air again in an instant because I like the way it treats its customers with respect, and doesn't make you feel like cattle being herded. Truly the best of the budget airlines.

Nok Air - by Robert McKinlay

11 March 2005

Bangkok-Chang Mai and return. I thought the service was very good and the cabin crew attentive and efficient. My next visit to Thailand I will fly Nok again.

Nok Air - by Hugues Martel

28 January 2005

Udon Thani-Bangkok: I must admit that I didn’t see much difference between flying Nok Air and Thai Airways beside the fact that you have to pay if you want to get a drink. Check was done by Thai Airways staff. The planes are leased from Thai Airways and the interior is the same. The seats are very comfortable, generous pitch and the legroom. Cabin crew are very professional. Nok Air is probably the best Low Cost Airlines I have ever flew with. The difference between Nok Air and Thai Air Asia is like day and night. Really an excellent value for money.

Nok Air - by Gareth Duhig

1 January 2005

Chiang Mai - BKK in NOK+ cabin. Essentially a TG 737 inside. Myself & my sister were the only pax in the 'business class' section. The seats very comfortable - the bulkhead seats have more legroom than those behind. After takeoff were were given a complimentary snack box (you pay in Y class) consisting of a sandwich, cake & some fruit with water & fruit juice. The crew look very stylish, but are let down by their inexperience. Once we were handed our snack boxes the crew moved to the econ section & didn't reappear until we were ready to land. Which meant that for a good hour or so there was no between us & the cockpit door. My sister spilt some water on herself & despite not doing anything important the flight attendant took 10 mins to bring her some napkins. All in all a good service & very cheap easy to book deals.

Nok Air - by N Damrongphatr

23 December 2004

DD8318 and DD8327 Bangkok - Chaing Mai v.v Good impression of the clean and comfortable aircraft. Most amenities bear Thai logo, and give the atmosphere of being onboard full fare Thai Airways flight. Seats very comfortable, Cabin Crew can be more professional, but their friendliness is top notch. Buy on board snack and drink are of a high quality comparing to the price (65 Baht per set). Punctuality is still the problem, both flight delayed for almost an hour with no notification of the delay or new departure schedule. Highly recommend if you have a time -elastic travel plan.

Nok Air - by D Samsoeri

5 November 2004

I was using Nok Air for my flight between Bangkok and Chiang Mai roundtrip and must say that the service is excellent. The cabin crew are very friendly and will do their outmost to make your journey comfortable. Despite their status as a no frills airlines, their service is truly first class !

Nok Air - by Wouter Gijs

11 August 2004

We just phoned the call center 1318 and got a booking number. We took Nok Air on 27/07/04 Bangkok - Udorn for 498 baht. At the check inn desk, I gave the booking number and passports and we were allowed on board. Airplanes, senior staff and tickets are from Thai Air. Inexperienced junior staff was friendly. They were flying just 4 days! Drinks and snacks are sold on board for a small fee. More legroom than with Air Asia.

Nok Air - by Miquel Noguer

10 August 2004

I was lucky enough to take the first flight of this company Chiang Mai-Bangkok late july 2004. All I can say is they offer a very good service despite the fact they are a low cost carrier. Smiles everywhere, friendly staff and even a kind of kiz onboard. Many caps and T-shirts were given to us by participating in a kiz style: "which aircraft are you flying right now?".



 

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