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	NOK AIR Customer review :  22 February 2013 by R Pearce    (UK)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I was unfortunate enough to be going from Don Muang to Roi-et on the evening flight of 20th February. Received an email stating it would be leaving at 6.15pm, rather than 5.50pm, but on arrival at the airport it had been changed again to 6.35 pm. 6.35pm came and went, no information whatsoever from any Nok air employees, eventually at 7.05pm we were called, took of at 7.10 approximately and arrived at Roi-et at 8.20pm, more than 75 minutes late, and yet no apology from any Nok Air staff. Whether this was a one off bad experience I'll wait to find out, if things improve then I'll only be too glad to report it, but customer relations need some improvement based on Wednesdays ordeal. The person waiting for me in Roi-et asked why the plane was so late, Nok Air staff in Roi-et did not know.

	NOK AIR Customer review :  6 February 2013 by K Fletcherbiles    (UK)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	21.1.2013. Bangkok-Chumphon, flight DD7614, seat 2a. Booked online in November and knew I would be over the 15kg baggage allowance but web page said excess charges were 50bht per kilo so wasn't too bothered about the excess weight I would be carrying with my diving equipment in my luggage. At check in my bag weighed 26kg, I had pre-paid for 20kg on the booking so was expecting to pay a reasonable 300bht excess. The check in person said I must pay 200bht per kilo - 1,200bht. He then became rude and said if I didn't pay the new charge my bag would not be carried. Apart from this issue the flight was good but noisy on a small Saab aircraft but connected with the Lompraya ferry service well.

	NOK AIR Customer review :  5 February 2013 by K Fletcherbiles    (UK)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Udonthani to DMK. 31/1/2013. Took this option as it was offered with connections by ferry from Koh Tao on a joint ticket. The Lompraya service was slightly delayed but the bus got us to the airport with 10 minutes to spare before departure. We were whisked through check-in and the plane took off just 10 minutes late. A very good effort by both Lompraya and Nok Air. Plane was 20 year old ex Turkish airlines 737-400 acceptable for this short flight and must be popular as it was full. good value especially with the ferry connection and reasonable extra weight charges but only if you pre pay. Charges at the airport are 4 times more.

	NOK AIR Customer review :  3 February 2013 by James Klakayan    (UK)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	DMK to Udonthani. Nok Air now using Bangkok's Don Muang Airport, which is a breeze and close to the city. Cheapest fares going, online booking simple to use. Self-check-in available. Clean, on-time flights, free snack and drink onboard. Luggage allowance only 15kgs but cheap excess charges. Less than a third of the Thai Airways price and cheaper than Air Asia too!

	NOK AIR Customer review :  25 January 2013 by R Phillips    (Belgium)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Bangkok-Chiang Mai-Bangkok. Great experience from the on-line booking experience through to the flights themselves which were smooth and on time. Excellent friendly staff both on the ground and in the air with a free snack and a drink. Both planes clean and tidy. Worth buying flexible tickets which even give you 5kg extra weight allowance for your baggage. Overall a very positive and enjoyable experience - if only European 'low cost' airlines could offer a similar product and service.

	NOK AIR Customer review :  21 November 2012 by A Snelling    (USA)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Bangkok - Chiang Mai and Chiang Rai - Bangkok - Nothing negative to say about Nok. Check in was easy, flights were on time, and the in-air service was good. I had booked these flights from the US months ahead of time, but everything was in the system, and we had no problems whatsoever. I anticipated issues with luggage due to past problems with discount carriers, but this was unjustified with Nok. Considering the low cost of the flights, there is no reason not to fly Nok. The service greatly exceeds that of full-fare US airlines these days.

	NOK AIR Customer review :  15 November 2012 by David Gustafsson    (Sweden)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Chiang Mai-Mae Hong Son, return. Not much to say about a 35 min flight (25 min in the air) in a SAAB 340. Nice view during the flight. Landed on time. Short flight but got a kind of a pizzasandwich and a cup of water, nice. The day before the returning flight the airline cancelled our flight, and we have to choose of two departures, before or after our origin flight.

NOK AIR customer review :  2 July 2012 by Johan Vranken   (Belgium)

DMK to CEI and back 6 days later. Schedule changed after booking but was informed by email and given different options. Check in and boarding quick and organised. Planes clean and in good shape. Free snack and water. Smiles all over and on time arrivals. What would you want more?

NOK AIR customer review :  22 April 2012 by L Lehnert   (Mexico)

Bangkok to Chiang Mai return to Bangkok. Flights on time, pilots and flight attendants were excellent. On both flights a nice snack was served with a cup of water and other drinks as well. Seats were comfortable for coach and seemed to be slightly larger than some other airlines. Overall, excellent experience.

NOK AIR customer review :  15 October 2011 by Graham Hayes   (Thailand)

Bangkok to Phuket return as normal with this airline. Flights on time and excellent service at check in and during flight. Good snack and quick baggage return at both ends. I would say to anyone travelling in Thailand if Nok Air fly the route, then fly them. Seat selection and luggage allowance (15 kilo) free and fares are nearly always the best.

NOK AIR customer review :  14 June 2011 by Gary Webb   (Australia)

Ubon Ratchathani to Bangkok on B737 ,Service on ground and in air superb. Luggage a kilo or so ove, but no problem. A bun sort of thing with sausage and water served in flight, luggage waiting for me at Don Muang. I had more legroom on this plane than on my Thai flight on A330 from Australia. Recommend Nok Air to all.

NOK AIR customer review :  10 April 2011 by Danny Li   (Netherlands)

Don Muang-Chiang Mai-Don Muang flown on an old Thai Airways B73700. However flights were on time. Free seat selection and they served some free snacks with water. Additional drinks were sold at low prices. NOK offered the lowest fares between Bangkok and Chiang Mai. The only negative aspect of this flight were the cabin crew who did not seem very happy to work.

NOK AIR customer review :  21 March 2011 by A Brown   (Thailand)

Udon Thani-Bangkok. A Very good budget airline. Served a sort of Pizza, with a water. No juice or Coffee unless you want to purchase it. Crew did not seem very happy to be working.

NOK AIR customer review :  22 February 2011 by N Damrongphatr   (Thailand)

Hat Yai - Bangkok (Don Muang) on Nok Plus. Their smartphone online service application work well. I can check in and select my seat at the resort island, bagdrop counter is very quick with no wait. Priority tag applied to all Nok plus passenger's luggage and it work well. The aircraft is a bit old but clean enough. Snack served on board is tasty. Flight arrive before schedule, quick landing, quick luggage handling at user friendly Don Muang Airport.

NOK AIR customer review :  4 February 2011 by T Price   (UK)

Chiang Mai to Dom Muang (Bangkok). Cheap flight 1200baht on way. Cheaper than Air Asia with all their 1 way, pick seat and baggage add ons! Flight comfortable, on time and well priced. Aircraft an old 737 but clean and comfortable. Food and water supplied for free and FA's happy and helpful.

NOK AIR customer review :  7 October 2010 by Steven Cao   (China)

DMK-Phuket, very pleasant journey with Nok Air. Flight on time, comfortable and clean, we were served a cup of water and hot sausage roll for free! The airfare is even cheaper than Air Asia!

NOK AIR customer review :  22 September 2010 by T Price   (UK)

Chiang Mai to Bangkok. Good flight, on time, comfortable enough and a free feed for 1500 thai baht or 30 pounds sterling for two people. That's cheaper than Airasia if you don't mind going to Don Muang! Overall very good.

NOK AIR customer review :  1 March 2010 by B Jankowski   (Poland)

DMK-Trang economy - very satisfied with this flight. Check-in, boarding and departure was on time. Our baggage exceeded allowance ad we had to pay extra, but they charged only 50 Bahts per kilo. Airplane was not new, but clean and well maintained. Cabin crew very friendly. Surprisingly, there was even small but warm pizza provided free of charge during the flight. The price was not as low as for Air Asia flights, but still acceptable.

NOK AIR customer review :  1 February 2010 by Daniele Castelnuovo   (Italy)

NST-DMK booked Nok plus for extra legroom and extra baggage allowance - extra money worth paying. Inside of plane was certainly not sparkling new, it was clear it is a leased TG plane, but looked well kept anyway. Nok plus passengers seat in the front cabin which is treated just a business class divided from the back of plane by a curtain and with large seats with configuration 2-2 instead of 3-3. Ordered (and paid) for some food - astonished however to have fresh and tastiest plane food since years. Nok Air give much more attention to detail with tray and small snack included in price apart the food I paid extra. Good and fast check in at NST, fast boarding, flight on time, appreciated returning to old DMK Don Mueang where we got the baggage in a fraction of time we would have waited at the horrendous and chaotic BKK. Plane clean, good service, newspaper offered, very good experience - is Nok Air really to be considered a low cost?

NOK AIR customer review :  1 February 2010 by D Wiehe   (Thailand)

Round trip Don Muang - Surat Thani. Flight was on time , check in and service on board okay. I certainly will use their service again.

NOK AIR customer review :  14 January 2010 by Andrew Dixon   (UK)

HKT-DMK on 737-400. Slow check-in at HKT. Late gate change at HKT caused confusion and boarding chaotic. Onboard cramped seating conditions. Served a horrible sausage pretzel and a cup of water. Don euang airport in Bangkok easy to use - aircraft to taxi in less than 200 metres/10 minutes including baggage reclaim. I wouldn't use them again.

NOK AIR customer review :  19 October 2009 : by Arin Chinnasathian

Customer Rating : 3/5

Udon Thani to DMK. Flight was on time. The seat is comfortable and there was a snack service in flight. I think that snack is the bread that they can't use anymore in Auntie Anne. However the baggage arrived fast and the ticket price is not expensive. The in-flight service is better than Air Asia but Nok Air is more expensive and more comfortable.

Nok Air customer review by S Crane

13 November 2008  Customer Trip Rating :

Don M to Chiang Mai round trip and Don M to UTH several times. Their website is quite easy to negotiate and prices were comparable to their primary competitor on those routes, Air Asia. Nok Plus is well worth the small difference in price and I had good service on clean planes with beverages and snacks provided. Twice upon arrival at UTH it was raining and their ground was outside handing out umbrellas since they put you on the tarmac, not a jetway. They would be my first choice of the SE Asia bargain airlines.

Nok Air customer review by F Chan

29 July 2008  Customer Trip Rating :

Bangkok-Chiangmai on a cramped ex-Thai Airways B737-400. A budget airline that gets you from A to B. Don't talk about service or comfort of any kind. Internet booking efficient. Seat numbers allotted at check-in.

Nok Air customer review by Jackie Waring

18 June 2008  Customer Trip Rating :

Pleased with the product although on one leg they charged us excess baggage and on another they did not. The staff were very nice and polite. Drinks etc although had to be bought were a reasonable price. No problems.

Nok Air customer review by Stephan Groll

15 April 2008  Customer Trip Rating :

DMK-KBV. The trip with NokAir was an enjoyable experience. Ground and air staff were very friendly. The flight was on time. The airplane although not being new seemed to be well maintained. We even got the emergency exit seats we asked for. What could you ask more for under 20 Euros?





 

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