Northwest Airlines Passenger Reviews and Northwest Airlines Customer Trip Reports

NORTHWEST AIRLINES review :  27 June 2009 : by J Nagano   (USA)

JFK to AMS. Check-in disorganized, slow and staff were surly, rude and inefficient. No indication and no signage where Skyteam Elite passengers should check in. When I asked to talk to the supervisor,she was even ruder than her staff. I've never seen anything like this kind of behavior in 20 years of flying Northwest as a Platinum member. Must now be corporate policy. If this is the way that Delta is taking over Northwest, they'll end up alienating their customers.

NORTHWEST AIRLINES review :  17 June 2009 : by T Maxwell   (UK)

LHR-MSP-LHR. Spotless aircraft (A330) Efficient friendly crew. Shame you now have to pay £5 for a drink other than beer or wine. Had a slight personality problem, wasn't sure if it was Northwest or Delta! Meals a bit lacking in quantity for a 8 hour flight. Breakfast on the return flight particularly disappointing. Muffin which apparently contained cheese and egg. Even the crew joked about them. IFE - good selection. Seats OK, beware of window seats, IFE box inhibits legroom. Overall a perfectly acceptable experience and a great price.

NORTHWEST AIRLINES review :  14 June 2009 : by G Donnell  (UK)

LHR-MSP-SFO return. Outbound on the newish A330 I found the cabin service impressive and attentive. AVOD worked well and a large choice. Box under seat in front on window seats impedes on legroom space so be cautious if over 5'11". Food by far was much more appealing on outbound flight as was the service. B757 on SFO-MSP had seen better days; externally you could see patches above the cockpit window! The interior was retro to say the least! Service on MSP- LHR fell well behind outbound flight with cabin crew reluctantly replying to Thank you's. However for a fare under £300 you can't go wrong. All planes left on time and arrive a little early!

NORTHWEST AIRLINES review :  10 June 2009 : by V Advani  (Denmark)

Mumbai-AMS. Plane OK, food OK, customer service and crew very inconsistent. Some were arrogant and it looked like they hated their jobs, others were friendly. Fly them if they offer cheaper fares, otherwise look for other alternatives.

NORTHWEST AIRLINES review :  1 June 2009 : by R Knecht  (USA)

SNA-MSP-DTW-ERI return. Purchased coach choice exit rows on each mainline flight; to me it's a cheap upgrade and worth the cost. Service onboard ranged from friendly to indifferent, but professional. The only two complaints were malfunctioning kiosks at check-in in SNA (now with DL) and the lack of pre-boarding for the exit row, a former NW tradition.

NORTHWEST AIRLINES review :  22 May 2009 : by R Winthres  (USA)

HNL-SEA, flight was full, I upgraded for $250USD. FA's excellent, food was okay. B757-300 was old and tired, first class seats worn, tray tables didn't latch very well. IFE was small overhead TV's and sound quality was poor. I was shocked to see cheap headsets in First.

NORTHWEST AIRLINES review :  20 May 2009 : by Chris Lalor  (Belgium)

Buffalo to Calgary via Minneapolis. Check in was fast and asking for and getting an overwing seat for extra legroom was no problem. A320, enthusiastic cabin staff. We brought our food so only had the complimentary coffee and sodas. The transfer went well and I have to say it was a very pleasant experience.

NORTHWEST AIRLINES review :  18 May 2009 : by Eric Howell  (UK)

Amsterdam to Las Vegas via Minneapolis on A330-300. Plane excellent, clean and modern with good seat width and legroom - even the seats with IFE underneath. IFE of a decent quality and the food was excellent outbound and decent inbound. Cabin crew very friendly and happy to keep the drinks flowing all flight long. All connections left on time, so all in all a great experience.

NORTHWEST AIRLINES review :  15 May 2009 : by M Newberry  (UK)

MEM-AMS. A330 in beautiful condition and entertainment facilities excellent. The staff however were disgraceful, and I could not believe how unprofessional they were.

NORTHWEST AIRLINES review :  10 May 2009 : by C Beauchamp  (USA)

San Francisco - Honolulu B757-300. The flight was the cabin crew's first with their new Delta uniforms. Cabin crew friendly, and markedly young considering HNL routes often seem plagued by bored, apathetic, and surly staff. Check-in efficient, though nothing exceptional as far as ground crew attitudes were concerned. Audio/video decent and free - though I much prefer NW's A330 that currently flies the HNL-MSP route (8.5 hours with no complimentary meal service, perhaps one of the longest flights on a US carrier without so much as a bag of pretzels). Definitely preferred over AA, US, and UA to Hawaii, but as for other carriers, it's more of a hit or miss in my mind.

NORTHWEST AIRLINES review :  6 May 2009 : by A Mendoza  (Philippines)

MNL-NRT round trip business class on mileage award. The aircraft was in good condition, seats comfortable and angled lie-flat. Food acceptable, and most FA's were pleasant. The purser on my outbound flight was sullen. I chose the lighter option champagne supper for my return meal. Good quality food. AVOD adequate with good film choices. I especially loved the pillow and duvets.

NORTHWEST AIRLINES review :  27 April 2009 : by M Kendrick  (UK)

AMS-PDX. I found the aircraft comfortable, staff friendly and courteous, and onboard flight entertainment varied. It is of course possible to get much better levels of food, beverage, and service when in flight these days, but only at price. To get from A to B at the lowest price and get a level of service that exceeds expectation, then NWA is fine.

NORTHWEST AIRLINES review :  15 April 2009 : by S Brackenbury  (UK)

I recently travelled with Northwest Airlines to Los Angeles via Detroit from London Heathrow in Business Class. Whilst the space onboard is excellent; everything else is very 2nd class standard. I was served an omelette breakfast which was beautifully described by the cabin crew and I quote 'bland with no taste!' on my flight to Detroit. I couldn't agree more - what a totally disappointment. The fine dinning service continued down the same road for the rest of the flight to be totally honest. No service was offered after the breakfast meal until 45 minutes before landing. It you wanted a drink or a snack - it was a "help yourself" service - was that to allow the cabin crew time to read the magazines onboard. Is this the service offering in business class these days! Snacks consisted of packets of crisps, nuts and fruit - by this time I am wondering what is left to surprise me! The meal before landing consisted of the left over meats/cheeses from the breakfast platter. The food on the flight from Detroit - - Los Angeles was at least edible. I have travelled with other airlines in business class - I really would consider travelling with someone else next time and I would recommend you do the same!

NORTHWEST AIRLINES review :  14 April 2009 : by R Chao  (USA)

Flew over the Easter weekend MSY-LGA with MEM transit. The seating was reshuffled on both sectors resulted that my partner and I were separated. MSY-MEM was on old DC9 which was well refurbished and it was a full flight. MEM-LGA was on A319 in which the seat condition is more worn out than DC9. This flight is not full so I can switch seat next to my partner. FAs were friendly. I am not sure why NW shuffled the confirmed seat assignment which was booked 2 months earlier.

NORTHWEST AIRLINES review :  11 March 2009 : by G Davis  (USA)

Syracuse-Denver via Detroit. NWA appears to be improving. Coach seat in DC9 on first leg actually comfortable. All flights on time. Pilot kept passengers informed of turbulence and wait to get into gait. No IFE on any US NWA flight is only thing that could use improvement.

NORTHWEST AIRLINES review :  10 March 2009 : by M Kendrick  (UK)

AMS-PDX-AMS. The aircraft was clean and comfortable, though I take the point that some seats are unsuitable for taller passengers due to the IFE boxes. Such passengers should try and ensure an aisle seat, as these do not have the boxes. Though some of the staff were not young, I did find all were pleasant and attentive during the flight, and also very courteous. I find disparaging remarks about their age to be unreasonable when we are supposed to be giving an impartial and objective review. The food was good on both trips, and alcoholic beverages are free when requested, or when the drinks trolley comes round. The entertainment onboard is very good, with a great selection of movies to suit everyone. This was the cheapest ticket I could get for this route, and I was more than happy with the service provided. A lot of reviewers ought to remember if they want four star service they should pay more.