My Travel Airways review by James Dingsdale
12 January 2006

MAN - Las Vegas McCarran. Superb flight. Friendly cabin crew and good meals. In flight entertainment was fine, good movies and audio channels. Inbound flight better - more advanced entertainment system with seat- back TVs and a video feed from the aircraft nose and undercarriage. Would happily fly with MyTravel again!

My Travel Airways review by John Neill
6 November 2005

Recently my wife and I traveled to Vancouver from Gatwick on one of your special flights and we decided to take the opportunity to upgrade our seats as we could get a few “as you might say additional perks”. We left Gatwick on MYT009 at 0830hrs on Sunday 11th September and returned from Vancouver on MYT098 at 1420hrs on Saturday 1st October. On the flight to Vancouver we did understand that we would stop at Edmonton, Alberta, but we did not expect to have to actually exit the aircraft, collect our baggage and then have to go through all the check- in and security procedures all over again and board the same plane…this was absolutely ridiculous and may I add, we were not the only travelers to complain about this strange occurrence, as on your competitor flights this does not happen. On our return journey the flight was late arriving in Vancouver making it late for departure and also it was designated as a domestic flight. This of course meant that we could not use the duty free services in Vancouver airport (what a pity) and we were told we could get duty free on board (sounded OK…until we saw what we could get…there was not one item of Canadian origin that was for sale that we could bring back for ourselves or our friends as mementos - such poor foresight). We then decided to purchase some Vodka for relatives, but when they came to us we discovered that they were all sold out. You see they started at the front right of the plane in premier class and went right to the back of the plane, crossed over and then worked their way up to the front again - so much for perks. Finally when we landed late at Gatwick we realized that we only had 90 mins to make our connecting flight to Belfast. We had to wait a whole 60 mins for our baggage to arrive and we did miss our next flight. The meal on each flight was always below average. The cabin crew tried hard but just fell short of acceptable, and the cabin temperature was too hot. The only good thing was the premium seats were fine. All in all I would rate my flying experience with My Travel Airways about a 1 out of 10, and my wife and I have already booked another holiday to Vancouver for next year, and we haven’t booked it with My Travel Airways. Maybe in the future when My Travel Airways catches up with the other tour operators we might consider flying with them again.

My Travel Airways review by Katy Appleton
6 November 2005

Toronto to Gatwick, October 2005. The flight suffered from a 6 hour delay due to "mechanical failure" (some chump drove a loading truck into the outward flight at Gatwick, and another plane was sourced from Glasgow) but this was made clear at check-in and $12 vouchers provided for airport food or purchases on-board. Not much information during the later stages of the delay, but the plane was en route by then and there was not much to do but wait. The plane itself was OK, not fantastic legroom, but the flight wasn't full - immediately the seatbelt sign went off, people made for the 3-seat sections in the centre to try and sleep. Extra toilets downstairs minimised queuing. There were seat-back TVs, although not all advertised entertainment was available (probably less than half) and the picture wasn't great. Why have such a system and then rely on videos rather than DVDs? Food was basic, looked and smelled like a cheap microwave meal, with "dinner" (pasta with tomato and cheese) served just after our eventual takeoff at midnight, and a small breakfast (muffin, juice and nutrigrain bar) before landing. Overall, reasonably good, although not as good as Thomas Cook who we flew with on the outward leg.

My Travel Airways review by Peter Bruce
2 November 2005

LGW to MIR return. Gatwick check-in was well organised and pretty swift, the flight left only a couple of minutes late (after having to wait for passengers whose luggage was about to be off-loaded). Seating on the Airbus A320, with 180 seats, was cramped - but cabin crew service and food was fine (roll and butter, chicken bake, chocolate dessert, cheese, biscuits and coffee). Landed ahead of schedule. Return trip – check-in was swift and organised. Cabin cramped, but service good. The meal was adequate for a flight of less than 3 hours (roll and butter, sausage mash and peas, chocolate dessert, cheese, biscuits and coffee). It may be that we were fortunate, but on this particular experience I would not hesitate to fly a short hop with MyTravel again.

My Travel Airways review by Helen Cottrell
7 October 2005

Travelled from Manchester to Sanford on 6th Sept. Took off an hour late due to fog but made that up during the flight. Outbound flight was much better than expected - I'm 5' 8" and had plenty of legroom, the chair width was not that great though and I'm only 10 stone so not that big. There were seatback tv's and we had downstairs toilets which was a bit of a novelty. The one thing that I was disgusted with was no free water on a 9 and a half hour flight. This is really unacceptable. I knew about this in advance so bought 3 litres in the airport, however being told that we should drink plenty of water during the safety display was laughable - who is going to drink plenty of water at their prices? I found the food to be fine, however I'm veggie and I've found we tend to get nicer meals for some reason. The return flight was delayed for 50 mins - not sure why - but again this was made up during the flight. This plane did not have seat back tv's but as it was a night flight people were probably expected to sleep some of the time. Again the meal was fine.

My Travel Airways review by Peter Fielding
22 September 2005

Manchester to Las Vegas on the 7th September, the seats were very cramped the food such as it was barely edible, water had to be purchased at £1 a bottle (33cl) equivalent to £3 a litre, considering the fact that passengers are encouraged to drink plenty of water to avoid dehydration, I consider this unacceptable. The flight attendants did not appear to be very well trained, the toilets were never checked, no soap for washing your hand and toilet paper running out. In flight entertainment was overhead central tv screens, and poor quality sound on earphones purchased at £2.50 a set. I would never use MyTravel for a long haul flight ever again and would rate them as the worst airline I have ever used. If you must use them I advise you to take some snacks plenty of water and some soap and toilet paper.

My Travel Airways review by Andy Fitzsimmons
16 September 2005

I have just returned from Crete (HER) flying with MYT on their BHX-HER route. Having booked only 24hrs before departure, I had no real complaint other than the seating arrangements, which were appalling. Squeezing my 6' frame into such a small space for 4hrs was most uncomfortable to say the least and was not helped by the bar midway up the back seat cushion (if one can call it that), pressing into my spine for the duration of the flight. Booking last minute, I opted not to take the in-flight meals but the offer it to you anyway (I should point out that we refused this). The return flight departed HER at 01.10 and with a 2hr drive ahead of me from BHX, tried to get some sleep. Little chance due to the leg room and seat bar again and being woken up by the FA handing me the meal that I had not ordered or paid for. Once again I declined this so am unable to comment on the quality of said sausage and mash! I know MYT is a charter airline and to be fair, I did book very late and to a degree, accept that had there been a larger seat pitch due to fewer seats, then I may not have got on to the flight. Finally, when leaving the aircraft at HER, the FA reminded those pax on flight only (as I was), to reconfirm before their return flight. I did try but the information given in the accompanying leaflet with my ticket issued at BHX and still bearing the Airtours name and logo, gave a number to call in Crete which when dialling, all I got was a greek operator telling me the number had changed. Despite my attempts to follow her instructions to redial adding a 2 and 0 somehere in the number, I never did manage to get through! Just need to find another cheap holiday somewhere so that I can relax while my back and legs recover.

My Travel Airways review by Ceri Davies
6 September 2005

Travelled with My Travel and Airtours from Gatwick to La Romana in the Dominican Republic in August 2005. This flight has a stopover in Manchester both ways to pick up more passengers - this is a total nightmare, of which we were not informed of when booking. We paid £199 each for Premiair Gold, which was a godsend, considering we were on the aircraft for over 12 hours each way!! The service outward bound was ok, but we had to get off at Manchester as there was a 90 minute delay. The service homebound was not so good, they were very short staffed and we did not get the comfort packs that we were promised!! One lady had a small boy, who was a real angel on both flights, she had paid full price for the upgrade and didn't even get a childs meal for him! When we landed at Manchester, and a lot of passengers disembarked, you can imagine our delight when the Captain said that we were ahead of schedule and there would be a 40 minute turnaround time to get us back in the air to Gatwick. Over 90 minutes later, we were still sitting there on the plane - why? Well - they had lost a passenger, they did about 6 headcounts and decided that someone had got off at Manchester by mistake!! We were all totally exhausted by this time and just wanted to go home!! A gentleman then very casually got on the plane, with a flight bag ( I can only assume he was flight crew, but not in uniform). The hostess said 'thank goodness' to him, and he sat down. I cannot believe that the crew did not know that they were to pick up an extra passenger at Manchester!!! They just kept counting and recounting!! We then had to wait for the aircraft to refuel, which tool another 30 minutes. We all got to Gatwick eventually - very tired and extremely cheesed off. My Travel - I am sorry, but you will not be getting my custom ever again - a flight from hell and paid an extra £1800 (as there were nine of us) for the upgrade privelege!

My Travel Airways review by Paul Shepherd
30 August 2005

Just got back from holiday in Cyprus. Outbound flight was delayed by 5 hours, no clear reason given rumoured to be either technical fault or crew shortage). We eventually flew out on a 22-year old Tristar chartered from EuroAtlantic Airways. Return journey was delayed by 23 hours due to technical fault (they actually had two aircraft with faults at the same time, so neither the Manchester nor Gatwick flights to Larnaca arrived that night). Flew home the next night on a MyTravel A320, which immediately brought back memories of the only other time I've flown with MyTravel (to & from Florida on an A330). Apart from virtually no legroom, the seats on MyTravel Airbuses are the most uncomfortable I've used in well over 300 flights. There's a hard bar across the back of the seat squab which doesn't allow you to press the base of your spine into the backrest, but forces your bottom forward (ahead of the bar) so that you're in a kind of slouching position. There's another bar across the back of the seat at lumbar level which is very uncomfortable as it digs into your back. In addition, the food is barely average, and any extras are over-priced. I know that all charter airlines have to keep costs down, but with MyTravel it's just so much more obvious that everything's done on the cheap. I will not be flying with MyTravel again.

My Travel Airways review by Mike Trotter
24 August 2005

Flew long haul with My Travel to Edmonton, Canada. Seats were pre-booked with extra leg room. At Gatwick we were allocated different seats and after protest were allocated one of the booked seats and one cramped in the corner of row 9 up against the bulkhead. People in those seats had been advised to arrive 3 hours early to get leg room without having to pay (waste of time for them). Flight delayed two hours due to wrongly loaded cargo and plane out of trim. Flight deck dirty as no cleaner could be found. A good start to the holiday? Same story on return. Allocated different seats again. This time it worked in our favour as, due to cancellation of original flight, we lost the extra leg room seats as they were all taken. Somehow we were allocated extra leg room seats in row 32 which is directly behind the access to the downstairs wash rooms. Some extra leg room at times, but most of the time we were avoiding people standing at the top of the stairs queuing for the wash rooms. Some one else must have been moved to accomodate us. Return flight was good with attentive cabin staff and food was good. Booking system is chaotic and does not work in practice. The seat pitch in economy is awful. 29 inches for a flight of 8.5 hours is ridiculous. I will not be using My Travel again. If I did, an upgrade would be the only way to fly long haul in an Airbus 330.

My Travel Airways review by G Seymour
19 August 2005

Just returned from Las vegas with My Travel. I had previously read the reviews and was worried about the seat pitch. However, I found the leg room better than expected and on a long flight much appreciated. The flight to vegas was on time, 2-4-2 seating arrangement. The cabin crew were polite, helpful and friendly. The down sides were, the entertainment system failed after take-off, therefore, nothing to do for the whole filght. Meals were good but small and drinks at a cost were offered only twice. The return journey two weeks later set off on time but as we were about to take off, Vegas experienced severe thunderstorms and closed the airport to flights. As we were already on the runway, we had to sit it out on board the plane for 150 mins. This was not My Travels fault and many other airlines also had this problem. However, it considerably added to the journey time and made for a very long tiring flight. The entertainment system once again had problems with total failure within 45 mins of take-off. The meals were again good but very small for the long journey. Drinks were once again sparse. Whilst waiting for the storms to pass all we were given was a quarter cup of warm water. Check in at Manchester was good and we were able to check in the night before, enabling us to have a more relaxed breakfast in the hotel ,the morning of the flight If My Travel could address these small issues then I would rate it as a good airline for the price you pay. However, for a long haul flight to Vegas, you do need entertainment and a more frequent drinks service with more substantial meals otherwise the flight becomes very tedious.

My Travel Airways review by Lee Curtis
8 August 2005

GLA-MLA June. Appalled by the seat pitch for a flight of 3.5 hours. This is OK for your hour flights when you can hold your breath and take the pain. I'm only 5'6" (with arms and legs) and no space to move. Water - advertised in the magazine at 50cl for £1, sold in bottles of 33cl for £1. So what is advertised at £2/litre is actually £3/litre. For water, which most other airlines are happy to provide. The staff were patronising "we're taking you home to Glasgow" multiple times - now I don't live in Glasgow, just had to use that airport, so if you want to land in the field near where I live, I'd be more than happy.

My Travel Airways review by Fred Wachsberger
19 July 2005

Just come back from a great holiday in Tunisia from East Midlands which was sadly spoilt by the flights in both directions. I'm 5'11" though probably been shrunk by the lack of legroom which is totally unacceptable. I remembered flying to Cyprus with Airtours many years ago and having to imbibe rather a lot of alcohol to get to sleep on a 4 hour flight. So I vowed never to fly Airtours again. But a last minute package and we're off again on the dreaded Airtours/MyTravel. Food going out was actually very good as was the service, but return journey food of sausage and mash was definitely not worth £5 (considering that the half board extra per couple in Tunisia was 5 TDL or £1.08 per person for dinner!) To ask extra for acceptable legroom is an outrage; to charge for water when the airline recommends you to drink lots is even worse. Airtours nearly went bust a couple of years ago, restructured to fight on, but I hope market forces take over and put everyone including the passengers (sorry, customers) out of their miseries. In future I shall stick with EasyJet, Ryanair or Hapag Lloyd Express who offer an excellent service at a price, don't ask you to come along 3 hours ahead of check in and treat people as humans with legs. MyTravel/Airtours ? Never ever again.

My Travel Airways review by Ruth Liddle
14 July 2005

Glasgow- Funchal return on a slightly grubby Airbus 321. Both flights were on time and arrived early. FAs on outbound flight were superb, those on return did what had to be done and no more. The seat was uncomfortable but I suppose you get what you pay for. The only problem was that as with most charter airlines the first hour or more is spent selling snacks and drinks. We left Glasgow at 810 am and finally were served breakfast around 2 hours later. The hot breakfast was good. Lunch on return was an unpretentious sausage and mash, which was hot and reasonably tasty but again served well after lunch time. I would use them again as there is not a direct scheduled flight to Funchal from Scotland, but would eat at the airport.

My Travel Airways review by Jeff Scott
11 July 2005

We travelled from Gatwick to Rhodes and return with MyTravel Airways in June 2005. After legroom issues last year we booked extra legroom. On arrival at Gatwick we were allocated bulkhead seats and had lots of legroom. But shoulder and hip room was suitable for someone who was of smaller than average size. The plane that was used was an Airbus A330 - 300 which was set up as two class carrying 350 passengers approx. The seats we were allocated were immediately by the exit in the centre. On looking round the plane I could see that the front 13 rows beyond the bulkhead were the Business/Premium seats that cost extra on all other flights. These seemed to be placed at about 35" pitch with ample room for shoulders and hips being set in a 2 - 3 - 2 configuration. Ours were 2x4x2 configuration. The return plane had shrunk to an Airbus A330 - 200 and once again we were allocated the bulkhead seats by the exit. This time the configuration was 3 -3 - 3 and the front Premium 8 rows were 2x3 x2. The hip room on the seat was 43 cms and was too tight for most people who were using these seats. Once again the Premium seast were roomier and allocated to anyone. So if you are flying with My Travel and know which plane they are using on your route then consider booking a seat in the rows 1 - 8 and that should guarantee a decent amount of room in all areas. I for one will probably avoid My Travel in the future.

My Travel Airways review by Chris Brindley
5 July 2005

I recently had the misfortune of travelling from Gatwick to Paphos with MY Travel. We checked in 3 hours early & the queue was backing up to the entrance - it took around 45 mins to get checked in - this is the airports fault not My Travel. Our flight took off on time, the staff were friendly and the meal was okay must biggest problem was the amount of people they had crammed on to the aircraft. As soon as we took off, the idiot in front reclined their seat whacking the tray into me, as I was resting a magazine I was reading on it. This made the flight very cramped for the remaining 4 hours! I am 5ft 8in and quite fit, and I found it very uncomfortable. The return flight was even worse with screaming kids and not enough room to relax. I find it very hard to believe that My Travel allow the seats to recline in such cramped conditions.

My Travel Airways review by Paula McCarvell
5 July 2005

Manchester to Puerto Plata return. Although we had extra legroom seats the configuration of this aircraft 3x3x3 made for a very uncomfortable flight. Because we had bulkhead seats the space in front of us, our extra legroom which we had paid for was constantly used for people stretching their legs and using the area to stand while crew with carts got past. I had the feeling that the crew used the slightest bit of turbulence to switch the seatbelt sign on and lock the toilets. This allowed them to get on with their job without the inconvenience of passengers. On our return we upgraded to premair gold and enjoyed legroom that scheduled airline passengers get - and all for just £100 extra! Crew were 4 short on the return leg and this may explain the poor service and surly attitude. We will never travel longhaul without upgrading again. It is truly appalling to be crammed in to a narrow seat with so little legroom for 8 hours. I know you get what you pay for, but surely most people would pay a bit more for a little more space. It is time the charter airline industry listened. I could put up with this on a short haul flight but not on long haul.

My Travel Airways review by Julie Moore 
29 June 2005

Flying back to Manchester from Gerona one day late - aircraft damaged by airbridge jetty - thats another story - cabin crew very professional, friendly, efficient,food was fine ,aircraft clean. However, what a flight - never been on one like it -thank goodness it was relatively short. As soon as the seat belt signs were off - that was it - all hell broke loose - screaming kids up the aisles for the duration of the flight . At one point I thought I had been given the job of toilet attendant - instead of enjoying the benefits of Row 19 extra leg room all I was doing was closing the toilet door. Could it be compulsory that for such little amount of leg room on normal seats that putting seats in recline position is not encouraged. I am 5ft 4" tall normal build and I am squashed when dimwits do this. Thank goodness I dont do long haul flights. OK people will probably say has this woman never had children on a flight - well yes I have but my two - not little angels by any means - have never been allowed to be so disruptive as this lot were. I cannot believe the cabin crew were pleased but nothing was done - it seems the majority won.

My Travel Airways review by Peter Mulhern

29 June 2005

Travelled Manchester to Calgary end of May (Canadian Affairs). My wife (not a good flyer) my 12yr old son and myself had paid the upgrade and were allocated centre seats no window but with the seat back entertainment and the belly camera shots shown on the main monitor we weren't bothered. The crew were very good and attentive. The food was good. Would travel with them again no problem even my wife felt comfortable and enjoyed the flight.

My Travel Airways review by Bryan Willcocks

29 June 2005

MAN-PFO A320, on time out and back, respectable leg room, above average food and really great flight crew. Only small gripe was no working TV screens on the return. Good announcments from the flight deck too which was a pleasant change. What more can you ask for on a charter?

My Travel Airways review by Mike Morgan

29 June 2005

Travelled out to Monastir on 1st June (MYT415). Check in at Gatwick very quick and efficient. Flight left on time. Airbus A320 a bit on the cramped side, but that wasn't too much of an issue for a flight lasting 2 and a half hours. Breakfast was top notch on this service consisting of a rasher of bacon, a sausage, scrambled egg and hash brown.

My Travel Airways review by Paul Howgate

8 May 2005

Fuerteventura-Manchester. Flew on 757 which was clean and tidy - better experience than on Thomas Cook. Crew very good, professional, friendly & efficient. Meal not bad either. Flight on time. No comment at all from the flight deck which was unusual, even during some turbulence - otherwise no complaints and would use them again.

My Travel Airways review by Gail Craig

1 April 2005

After receiving news that my flights have now been changed, 10 weeks before my holiday - from 0900 flying out, now changed to 6.00pm evening. Flying back home was 2.00 afternoon - now changed to 11.20 evening, arriving home at 2.00 in the morning. After reading the comments from the other travellers, I'm not surprised - just wish I had read up on them before hand. Being a mum with a small baby and two other kids, this change will be a disaster. I will not book with My Travel again - seems to me they make a habit of this sort of thing.

My Travel Airways review by Adrian Fell

5 March 2005

Travelled to Goa in January with MyTravel in economy class on their A330-200.  Being 6ft, I expected to be squeezed into a sardine can, but the legroom was excellent. I could stretch my legs out under the seat in front, and still had ample knee room even when the chap in front put his seat right back. The only drawback is for passengers with a window seat - the inflight entertainment electronics are in a box under the seat in front, and restricts space for the feet. The inflight entertainment was faultless, and the exterior cameras are fun for take off and landings. The food was good for a charter flight, with two hot meals. Avoid seats by the stairwell for the downstairs toilets - it was freezing! These are located in the middle of the aircraft, and passengers had blankets up round their ears trying to keep warm. Also, Row 10 passengers have no window as its blanked off!

My Travel Airways review by Dave Barnham

17 February 2005

Manchester - Malta. Having booked a last-minute holiday with My Travel, flying with their own airline, I was later, more than a little worried reading the adverse comments in this forum. I arrived at the check-in desk 3 hours prior to take-off. No-one else was in the queue and I was away from the desk in under 2 minutes! The staff weren't particularly 'friendly' but very efficient. The aircraft (Boeing 757) was clean & tidy, departing on time, with friendly, audibly comms from the Captain. The cabin crew were professional and friendly, working well throughout the flight - they didn't attempt to make extra sales pitches, beyond that I've experienced on other charter flights. The in-flight entertainment was similar to other charter flights and audible through headphones (£2.50 cost). The seat pitch was obviously not as spacious as on scheduled flights. I'm 6ft 1in and apart from putting some padding on a knee to ease it a little, I was fine. Breakfast was hot & tasty. Whilst I wouldn't have bought it for £5 if I'd been given the choice on the plane, it was fine - although I was surprised to have a cardboard cup and only 1 cup of coffee. Other airlines have always used melamine cups/saucers and offered a top-up. I suppose cardboard cups x 1 keeps the cost down. Even a bag for the rubbish was provided! Towards the end of the flight all rubbish was collected in order to ensure an on-time departure, which indeed, our return flight was. Again, everything was perfectly normal for a charter flight - no better - no worse. If anyone is reading these comments prior to a flight on My Travel, reserve judgment until you fly.