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Myair.com Passenger Reviews and Myair.com Customer Trip Reports
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MYAIR.COM review : 28 July 2009 by D Ronald
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Customer Rating : 1/5 |  |
BXL-BRI. Good flight, on time, no complaints. BRI-BXL, all flights cancelled as from July
24th. License has been taken by the authorities. What's next? My wife and kids are "grounded"
in Bari. No single signal from MyAir.com.
MYAIR.COM review : 20 July 2009 by F de Stales
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Customer Rating : 0/5 |  |
MAD-VCE round trip. Leaving Venice flight delayed and operated by Air Adriatic. The aircraft,
an old MD-80, seats of different colors. Flight uneventful but flight attendants were not
happy to be on the flight. Return a nightmare, flight was scheduled on time at 9 pm, then
delayed by 30 minutes, then by 1 hour, no information was provided at all, the call center of
the airline (very expensive to call from outside Italy) was unable to provide an estimate of
the time in which the flight was scheduled to arrive. The worst thing is that in Barajas
everything closes at 10 pm. Nobody came to provide us anything, nor they did when we boarded
the flight. Flight attendants were ashamed we could tell, but did not try to provide any help.
I arrived in Venice at 8:30am finally. I was given a 100 euros voucher with no explanation,
plus the voucher was valid for 3 months. I did not even use it, I preferred not to fly anymore
with this airline. However, I got to know that this airline has something like 7 aircraft
which fly all over Europe like buses - if one is broken, all the flights are delayed. I do not
understand how can they be still in business, they're not even cheap!
MYAIR.COM review : 19 July 2009 by R Cheng
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Customer Rating : 1/5 | |
Paris Orly to Venice, received e-mail with schedule change which ask for your acceptance. I
refused and eventually took Easyjet instead, so I have not much to comment with MyAir.com on
board service. However, I would like to share my story for the re-fund with MyAir.com. The
story starts like all the other's comment, MyAir.com just ignore you and you are like sending
e-mail to the "AIR". Then I contact the local Embassy of Italy, they help with sending an e-
mail to MyAir. Then suddenly this company got alive, with e-mail asking me if I accept to keep
my money with them for my future travel. I refused, then they send an e-mail inform me I will
have a re-fund.
MYAIR.COM review : 9 January 2009 : by Sanjin Vukojevic
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Customer Rating : 0/5 | |
Venice - Barcelona. Flight delayed for two hours. Barcellona - Venice : flight cancelled with
no prior communication! On BCN airport there was no authorised personnel to receive
complaints or offer help, so we phoned their call center only to be told that all we can do
is send our complaints by e-mail. Outrageous behaviour! We plan to send a formal e-mail with
scanned bill and tickets of our substitute flight.
MYAIR.COM review : 8 January 2009 : by Judy Jones
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Customer Rating : 0/5 | |
This airline should not be operating. I am hearing of more and more customers who have had
their flights cancelled but have not received any form of refund as per our group. Calls and
emails have no effect as they are ignored. Does anyone know their holding company and is
there any other recourse for those of us who have had their money stolen by this company?
How do we find out if they come under a governing body like ABTA or something similar? If
anyone is thinking of booking with them - please don't!
MYAIR.COM review : 20 December 2008 : by Jackie Burchell
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Customer Rating : 0/5 | |
In March 2008 we booked Bordeaux/Bologna return, travelling in October. On 9 September we were
notified by e-mail that the booking had been changed to Bordeaux/Venice. We had already visited
Venice with Myair in October 2007 and as travel from Venice to Bologna was totally impractical, we
declined the offer and asked for a refund. Despite innumerable phone calls and e-mails from members
of our party, to date we have received no refund. Customer care - what customer care? Myair can add
6 more names to the list of those who will never use them again.
MYAIR.COM review : 23 October 2008 : by Catherine Pelisse
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Customer Rating : 1/5 | |
Same as Mr John Stone - we booked Marseille/Venice return in march; were informed by e-mail of
important schedule change. Were offered to accept or cancel - we cancelled and still expect our 650€
refund - we get no reply from My Air, neither by mail nor on phone, and even sent postal mail. We
just don't know what to do, this company shouldn't be able to steal customers as it does.
MYAIR.COM review : 21 October 2008 : by John Stone
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Customer Rating : 1/5 | |
In Feb 2008 booked and paid for flight from Marseille to Venice travelling in September. August
2008 received an e-mail saying the flight has been cancelled. Despite numerous telephone calls
there has been no refund of the monies paid - e-mails to the customer care are ignored. Would never
use Myair again.
MYAIR.COM review : 25 September 2008 : by D Ronald
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Customer Rating : 4/5 |  |
BXL-Bari-BXL: Minor delays. My wife and kids flew Myair last summer without any comments. Strict
policy on the maximum luggage weight 18kg. We paid 10€/kg for the excess weight. Next time double
check maximum allowable. Good point to have at least 1 company flying directly to Bari out of
Brussels.
MYAIR.COM review : 12 September 2008 : by M Nevot
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Customer Rating : 5/5 |  |
Paris Orly - Venice return. Very good flights on CRJ 900. Landed on time. Quick and efficient check
in. Luggage delivered very quickly. Nice cabin attendants.
MYAIR.COM review : 3 September 2008 : by Lorenzo Pasquini
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Customer Rating : 2/5 |  |
BGY-CAG. The flight had a delay of 2:30 hours, no information communicated to the passengers. The
flight has been ok. Low cost airline and low cost service even if other low cost competitors do 100
times better.
MYAIR.COM review : 13 August 2008 : by Adam Butt
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Customer Rating : 1/5 | |
Istanbul to Milan. Would never fly with Myair again. Flight was rescheduled from 11:00 to 01:00
the next day. I was not informed as the email I booked the flight with was not available any more
and Myair chose not to contact my mobile number until 18 hours before the original scheduled time of
departure (when I was out of reception in the Turkish countryside). I arrived at the airport and
contacted the airline who proceeded to very rudely tell me it was my own fault and would not offer
any compensation whatsoever. Then had to stay at airport for almost 18 hours waiting for plane
(which was 90 minutes later than the rescheduled time) and of course missed my connecting flight. I
made an official complaint regarding the communication of the rescheduling but heard nothing in
return. I suspect the flight was never planned to leave at 11:00 and was originally scheduled at
that time to encourage more early bookings. The moral of the story - never fly with Myair.
MYAIR.COM review : 23 July 2008 : by James Walsh
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Customer Rating : 4/5 | |
BGY-BOD. Recent trip in new Saab 900. Very comfortable with good leg room and arrived 10 mins early.
Excellent valve for money costing only 80 euros for 2 pax.
Myair.com - by Davide Greco
19 May 2008 Customer Trip Rating : 
My flight from SOF to BGY was scheduled at 3pm but 3 days before departure I received an e-mail
stating that it had been re-scheduled at 11pm. Also, the plane arrived in Sofia one hour later than
expected so we took of only at 00:10. I was expecting some apologies from crew about the delay but
no word was given. They looked tired and willing to reach home, even more than passengers. The
flight was smooth and operated by a brand new CRJ-900 with excellent seat comfort and legroom. This
time I have to rate 2 stars!
Myair.com - by Davide Greco
13 May 2008 Customer Trip Rating : 
BGY-BBU served by a leased A320 (not yet painted in carrier colours) which was not brand new but
with confortable seats and polite and efficient crew. Check in at Bergamo took less than 5 minutes
and we arrived at our destination on time - cannot ask more for a 80 Euro ticket.
Myair.com - by Eric Laurent
11 April 2008 Customer Trip Rating : 
Paris-Venice return. All flights on time. I did not taste their food and drinks as there were no
menus. Old A320 but ok for outbound and new Bombardier for inbound journey. Confort (pitch, legroom
and seat width) was good in the Bombardier plane (only 90 seats). Check in at Venice and Paris was a
breeze. I cannot ask more for 65€ return! I regret that online check in does not exist.
Myair.com - by Cristina Neagu
27 December 2007 Customer Trip Rating : 
Paris-Bucharest on Christmas Eve. The flight was almost 2 hours late, rude flight attendants and
discourteous ground staff. No apologies offered for this delay. MyAir has a strange 15 kg baggage
policy, which seems to never get enforced as people are used to the 20 kg standard in the airline
industry and refuse to pay for the weight difference. Gives the airline another opportunity to make
some money of you and is unfair practice in my opinion. Will not fly this airline again, as the
constant flight delays on this route and the very poor customer service is just not worth the money paid.
Myair.com - by Gilles Guyomard
23 November 2007 Customer Trip Rating :
Paris-Bucarest return. Because of the low rates, My company started to use this company starting
september. The statistic of the 12 round trips that we booked September to November. Total 24
flights - 6 flights with 1/2 hour delay / 8 flights with 1 hour delay / 4 flights with 2 hour delay
/ 2 flights with 3 hours delay / 1 flights with 4 hours delay (departure at 2AM instead of 21H50).
Service on board at the minimum, only a bad coffee, coke and beer not cold. Nothing to eat.
The good point is the Price !
Myair.com - by Davide Greco
1 November 2007 Customer Trip Rating :
I flown Myair four time on the Milano Bucharest leg and it was a positive experience. Flights were on
time and planes new : one of them in particular (CRJ-900) was brand new, so it was perfectly clean,
confortable, and with a 2-2 seat configuration which is not common to find on a LCC. Check-in in
Bergamo is fast and efficient while in Bucharest it took longer due to the large number of persons
trying to check with huge baggage which are far beyond the allowed weight. Cabin staff polite and
efficient on all flights.
Myair.com - by Victor Neagu
28 October 2007 Customer Trip Rating :
Bucharest (Henri Coanda) - Paris CDG with MyAir. The flight, initially scheduled to depart at 18:10,
took off from Bucharest at 20:30. No excuse from ground staff with regard to the delay. During our
tedious wait, no information provided as to the whereabouts of the incoming plane or estimated new
time of departure. Once on the plane had to wait for another 40 minutes for an apparent take off
approval from Brussels, which obviously didn't apply to other airlines shooting off to the skies. I
could feel the metal in the seatback for the duration of the entire 3 hour flight. Inflight cafe a
joke, as nothing was available. Not to say that I was expecting much from a low-cost carrier and a
price of 60 Euros one-way, but still some basics still need be in place if you want to retain
customers. Definitely can't give more than 1 star.
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