LAM Mozambique Airlines Passenger Reviews and Customer Trip Reports
LAM Mozambique Airlines customer review : 23 October 2010 by David Savage (South Africa)
Trip Rating : 0/10
Value for Money:
Shocking. 12 hour delay from Inhambane to Johannesburg, with forced stop in Maputo in middle
of the night. No information on what was going was was given to passengers, staff were rude
and unhelpful, bordering on offensive. Save yourself the trouble and never fly LAM if you can avoid it.
LAM Mozambique Airlines customer review : 1 August 2010 by M Banks
Customer Rating : 4/5
MPT-JNB, delayed for 1 hour, but once onboard the Embraer flight was fine. Clean well
maintained new aircraft, snack and drinks offered during the short hop to Joburg.
Announcements in English not too easy to follow
LAM Mozambique Airlines customer review : 5 October 2009 by J Antenucci
Customer Rating : 3/5
Maputo-Quelimane return. New plane (Bombardier), in-flight service good, was
provided with a reasonable meal. Check-in Maputo-Quelimane no problem and plane
on time. Return leg a little more complicated, flight delayed by about 6 hours
due to mechanical problems. They finally replaced the plane in Maputo, and we
ended up with the same Bombardier we'd flown up on. Again, once it arrived there
was no issues with the check-in or service.
LAM MOZAMBIQUE AIRLINES review : 17
March 2009 : by R Thomas
Customer Rating : 1/5
One of the worst managed airlines that I have flown. I live in Mozambique and
hence am forced to fly with this airline more often than I would like to. When
there are delays quite often, there are no announcements, no staff appear to
tell passengers what the situation is or when the flight would actually leave.
They just ignore everyone. Inflight catering is a joke, you can expect a bun
with processed cheese and juice. On a recent flight from Nampula to Maputo which
was supposed to leave at 7pm, the flight left at 9pm with no announcements /
apologies for the delay we ultimately arrived past midnight in Maputo. I was in
business class and all they gave us was a small packet of peanuts and soft
drinks. I understand that the economy passengers fared better with soft drinks
and a bigger pack of potato chips. Seating is usually a free for all on most
flights. The inflight magazine keeps harping about on time flights and quality
of service which most readers find funny.
LAM MOZAMBIQUE AIRLINES review : 27
August 2008 : by I Vos
Customer Rating : 1/5
I booked a flight with LAM to fly from Dar es Salaam to Maputo. After 3 flight
cancellations and 4 additional changes on the dates I booked originally, the
airline offered a very round-about way to get to the destination, via Nairobi
(which is the wrong way, and the capital of another neighbouring country), and
via two small domestic airports, Nampula and Pemba. All in all this journey
lasted for more than 8 hours, for a trip that should be just short of 3 hours.
In addition, at all Mozamibican stop-overs, passengers were asked to leave the
airplane and leave their luggage aboard. During one of these stop-overs, goods
were stolen from passenger hand luggage that remained on board. On the way back,
our tickets were cancelled by the airline for unexplained reasons, even though I
was holding the originals in my hand. We spent hours at a desk trying to get our
flights back (connecting internationally), which finally was successful due to
supportive ground staff. The service onboard was fair, and we received
assistance while travelling with an infant. The routing from capital to capital
is unacceptable for a self-respecting airline, and the stealing of passenger's
goods obviously ruins any holiday / business trip. I will not fly with this
airline again, if I can avoid it, and would strongly recommend against flying
with this airline.
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