MONARCH AIRLINES review : 13 May 2008 : by D Baldwin
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Customer Rating : 1/5 |  |
Gatwick to Manaus (Brazil) on a charter in connection with a Voyages of Discovery cruise on a rather
old 767. Seating very cramped especially for a 6'2" man. Everything onboard had to be paid for as an
extra including all drinks (other than water from the tap) and £2.50 for the 'hire' of headphones to
listen to the two films shown during the 9 hour flight to Port of Spain in Trinidad (refuelling
stop). The films were shown on central TV scenes, some of which were in black & white (colour had
failed). The food was very stodgy and virtually uneatable. On arrival in Port of Spain, the Captain
explained that the plane had to be refuelled and that there would be a change of crew - the stop
would be about one hour maximum. A steward told us that they would be going to a hotel for a minimum
of 11 hours rest before returning to the airport to take the plane back to UK on it's return from
Manaus. A new crew joined the plane at Port of Spain but the one hour stop became over 2.5 hours
with no drink or food and no real excuse. Then as we left Port of Spain, the cabin staff came round
with drinks which we had to pay for! After 2.5 hours we reached Manaus and started to leave the
aircraft only to be told to return to our seats as the cabin staff had 'forgotten' to hand out
Brazilian immigration forms which had to be completed before we could enter the terminal building.
We reached MV Discovery extremely tired and very annoyed at the way we had been treated by Monarch.
The return for passengers leaving MV Discovery at Manaus was even worse. They had a 4 hour delay at
Port of Spain due to the fact that the return crew had not completed their minimum 11 hour rest.
Again no food or drink was supplied.
MONARCH AIRLINES review : 11 May 2008 : by C Dougherty
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Customer Rating : 4/5 |  |
LGW to Male. We booked premium seating as would not have entertained flying such a long flight in
ordinary Monarch seats. We were greeted with a drink of water or orange juice from pleasant cabin
crew both outbound and return. Meals were nice and a hot towel to refresh with after. Drinks
available throughout the flight if you wanted them you only had to ask. The inflight entertainment
was OK. You get what you pay for and we thought it was well worth the extra money we paid to upgrade
to premium cabin on Monarch. Our luggage was offloaded first on arrival and on the return journey
(despite having to go via Manchester on both journeys) and Premium check-in was very efficient at both ends.
MONARCH AIRLINES review : 8 May 2008 : by Simon Clixby
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Customer Rating : 1/5 | |
LTN-GIB retrn. After paying for this flight and the extras (checked bag) I wasnt feeling much
empathy with Monarch's 'low airfare' claim. Check-in staff matched the weather outside - on the cool
side. My sympathy for those that suffer these conditions long-haul. The only way to make the return
leg tolerable was to pay for more legroom. BA for me next time. The star is for punctuality.
Monarch Airlines review - by G Cardon
23 April 2008 Customer Trip Rating : 
I just returned from a two week stay in Goa, flying with Monarch from Gatwick. On the way out we
were delayed by twelve hours and spent a night at the Gatwick Hilton. Even though this was handled
well, I lost a day of my holiday and ended up having to buy extra food etc at airport prices. We
thought we were lucky being given extra leg room, until we found out it was situated by the toilets.
Not pleasant for a ten hour flight. The size of the seats where unbearable. Also, I'm just not use
to having to pay such prices for my own drinks on a long haul flights. On the way back, the flights
wasn't delayed until we had to made an emergency landing in Oman, which made us about four hours
late. Thanks for the free glass of wine as compensation ! In future I'll go back to using scheduled
flights to Mumbai, the discomfort of a Monarch flights is just not worth the convenience of flying
straight to Goa.
Monarch Airlines review - by N Sutherland
15 April 2008 Customer Trip Rating :
LGW to Hassi Messaoud operated by JetAir, but aircraft provided by Monarch. The flight was fine, but
full, due to a returned flight the previous day (weather). Cabin service was OK, with a pretty much
ontime arrival. However upon arrival the full complement of passengers were told that all of their
baggage had been left in LGW - no clear explanation given, but they alluded towards some weight
issues. JetAir produced handouts within 30 minutes stating that there were 'problems loading the
hold baggage' in Gatwick, but it would be delivered later that day (Thursday). As I write (Friday
afternoon) no luggage has appeared and we're now advised it will now be delivered on Monday - maybe.
It's not clear what chain of events transpired to get to where we are, but I would be surprised if
the final decision to depart with no baggage did not lie with the Captain. Monarch is not an Airline
- it's a joke. There's a bit more to a flight than a seat from A to B and a meal and this is a
disgraceful way to treat passengers. I can understand if a few bags don't make a flight, but flying
150 passengers into the middle of the Algerian desert with nothing but hand baggage is an affront to
any concept of a service. Sadly I do not get to choose the airline which I fly, for in future, I
would most certainly avoid this lot.
Monarch Airlines review - by Norma Moore
8 April 2008 Customer Trip Rating : 
Service good, food charges reasonable. Leg room or rather lack of it shocking with no prior
indication that one has to 'buy' enough room to sit comfortably for a 4.5 hour flight. Was very
angry about this - spoilt a good flight. Also must confirm return flight details but with no contact
numbers given - very poor. Hence 'poor' rating - wouldn't use Monarch again if I could help it. Need
prior information.
Monarch Airlines review - by P Farrell
28 March 2008 Customer Trip Rating :
Flew to Goa in Feb, booked premium seats but when we arrived at the airport (Manchester) we were
told "there was a technical fault with the plane" and that we had another plane which had no premium
seats - if that was true, why when we got to Goa did I meet numerous people, some of which had
arrived 1week before, 2weeks before who had exactly the same problem. Surely an aeroplane couldnt
have a technical fault for 5wks,and if it had why were we not informed before we got to the airport.
On the way back we supposedly got premium seats (didn't feel any different) but they forgot to bring
the earphones for the digiboxes - so we had to watch the same films as the economy passengers.
Monarch Airlines review - by R Herbert
27 March 2008 Customer Trip Rating : 
We approached our flight with some trepidation but it was fine. MAN-SSH on B767, we booked extra
legroom seats which we appreciated but the standard seats did not seem as cramped as some have
described. Meal and cabin service very good although I'm not sure any airline meal can be worth the
£13 they charged. Flights more or less on time both ways. All in all, probably as good as you will
get on a charter route.
Monarch Airlines review - by M O'Donnell
27 March 2008 Customer Trip Rating :
Manchester To Gran Canaria return. We have travelled several times with Monarch Airlines over the
past few years but this year they have shown exactly why their reputation is hitting the depths. We
paid for extra leg room and where placed in row A. We were amazed to find that several rows behind
us had extra legroom but the passengers had not been made to pay for the pleasure. Staff were
pleasant but the relentless hard sell is beyond a joke. Our inflight meal had been drastically
reduced (unlike the price) its now one small tray of processed food, carton of warm water, and a
still frozen apple crumble. There was a day when we used to get bread, crackers, cheese and orange
juice. This has all disappeared and the price has not been reduced to reflect this.
Monarch Airlines review - by H Clarke
20 March 2008 Customer Trip Rating :
LGW to Male. Paid for Premier Upgrade. Less legroom than in standard seats as in front row. Plane
dirty. Ran out of meal choices - a service paid for. Staff loud and banging about all night long -
not possible to sleep. Everything too much effort for this crew. Entertainment system poor (in
comparison to rival airlines offering same services for same price). Arrived tired and despondent -
never again long haul!
Monarch Airlines review - by P Lentz
19 March 2008 Customer Trip Rating :
Gatwick to Goa. We flew premium class, seating was good so was flight entertainment, food was about
the best airline food I've had. The crew were friendly and helpful.
Monarch Airlines review - by Niall Pinkerton
17 March 2008 Customer Trip Rating :
Manchester to Alicante. First time I have used Monarch Scheduled in years despite using this route
with other carriers on a very regular basis. Impressed by service both outbound and inbound. Nice
to have the opportunity to buy a quite adequate full hot meal with tea or coffee for just £6. Staff
attentive and not over pushy and happy to bring extra drinks to your seat. Both flights on time. A
refreshing change!
Monarch Airlines review - by T Danbury
17 March 2008 Customer Trip Rating :
London Gatwick - Calgary (Inghams winter Ski Charter) on one A330. Our friends had a 5 hour delay
a few days before we took the same flight. Thankfully ours was not delayed on either leg which was
something. Seat configuration is 3-3-3 (and 2-3-2 for the last 5 rows), whereas Air Canada (on the
same route with an A330 or A340) would be 2-4-2 and 2-3-2 at the back 5 rows, where the plane
narrows. The headrest part of the window seats in Monarch economy are slightly smaller to fit as
close to the window area as possible, and they are the thinnest seats I have ever sat in. We only
flew with them as we had to, to get the resort and accommodation that we wanted. Otherwise, we
would have used Air Canada, BA or even Zoom for this trip. If you propose to use Monarch, the extra
leg room might be a good idea. The premium cabin is not worth the money at all, as the economy
class of just about every major airline is much better (and it is nowhere near as good as Virgin or
BA premium economy). To summarise, you get what you pay for. I cannot impress upon people enough
to chose a better airline and pay the extra money if they can do so.
Monarch Airlines review - by Edward Timms
16 March 2008 Customer Trip Rating :
Birmingham-Malaga. First time we used them - quite impressed. Very good fast drop check in, food
good quality, flights on time, crew pleasant. The extra legroom seats at the front were behind the
bulkhead and therefore didn't give much room for a stretch. Normally use bmibaby four times a year,
but found Monarch far superior. We got the impression that unlike most low service (I hesitate to
use the term "low cost") airlines, they were at least interested in the passengers.
Monarch Airlines review - by Dave Stanley
2 March 2008 Customer Trip Rating :
Gatwick to Banjul. There really is very little that is good about this airline. Seat space was very
poor for all but the smallest passengers. On the way back we were delayed by 6+ hours. We were
loaded onto the plane before it was ready and had to sit for more than an hour in very hot/humid
conditions because the air-conditioning did not work. Once we were in the air, the air-conditioning
was left on, despite protests so that most people froze. If you wanted a blanket, that cost £5.
Drinks had to be paid for (including water) which is very poor on a 6 hour flight. Monarch deserve
less than 1 star for this flight.
Monarch Airlines review - by Alan Cadman
17 February 2008 Customer Trip Rating :
Manchester - Luxor. We paid extra for Premium Cabin, but found that extra legroom was only available
on long haul flights. One needed to be a contortionist to eat the meal, the quality of the meal was
acceptable but we had paid extra for an upgraded meal also. The temperature in the cabin dropped and
everyone was complaining about the cold. I asked the flight attendant for a blanket for my wife and
was informed that Monarch no longer give out blankets, these have to be purchased for £5. To his
credit the male FA offered the loan of his jacket, but we did not accept. I would never fly with
this airline again.
Monarch Airlines review - by Pamela Sceal
12 February 2008 Customer Trip Rating : 
LGW to Granada was a great service to a lovely quiet airport and is sorely missed. LGW to Malaga the
alternative has been fine, we always pay for extra legroom, which is great, and find the check in
very efficient, our only gripe is the amount of interruptions - usually up to 10 in a 2.5 hour
flight but have always found the staff very pleasant, also enjoyed the food - especially the
vegetarian option. It has always been very straightforward to book Monarch flights but now find it
very irritating to pay extra for each bag as this leads to passengers taking extremely large bags on
board holding up the loading of the plane and being unable to use overhead lockers. For these
reasons we are considering going back to using B A, as we only changed for the Granada flights.
Monarch Airlines review - by Alan Worrall
12 February 2008 Customer Trip Rating :
Manchester to Goa. Booked premium class but was told on checking in that the plane was all economy.
Flight attendants cheerful and friendly, food was good but the IFE was diabolical. The return
journey was much better with premium seats we had much more leg room english papers to read very
good food with plenty of drink. The mobile IFE monitors were also a winner with us.
Monarch Airlines review - by Colin Young
24 January 2008 Customer Trip Rating :
LGW to MLE return. Four passengers, all over 6ft tall. Airbus A300. I never thought I would hear
myself saying this but Monarch provided a good service in both directions and I did not have an
issue with legroom. This is the third time we have flown Monarch to the Maldives, but past
experiences of Monarch have been very bad - check in, staff, seats - much as I have read in the many
reports below. This time was very different. We got to the airport early and thanks to their
twilight check in at Gatwick, managed to get seats at the rear of the plane, where the config is
2-3-2 rather than the 3-3-3 further forward. I think the pitch is slightly better after row 37 ask
for AB, think the corresponding seats on the other side are HJ. Hit the jackpot as these seats had
not been "blocked" ie they want to charge more in this area for "legroom" seats. Catering good in
both directions, boarding fine, staff helpful and freindly. Only downside is the IFE which has been
reported before - it is outdated and there were large gaps in the program as they dont seem to carry
extra material. I can confidently state that Monarch are now average!
Monarch Airlines review - by Sam Samuells
24 January 2008 Customer Trip Rating : 
BHX-MJU return. On outbound flight a lady passenger suffered a severe panic attack just before
takeoff, which was handled professionally and sympathetically by cabin crew. Both flights on
slightly elderly Airbus 320 were fine. Plenty of information from the flight deck. It is however,
worth paying more for the extra legroom seats.
Monarch Airlines review - by G Farrelly
21 January 2008 Customer Trip Rating :
Dublin to Orlando Sanford return plus class. Good food, leg room, separate area in the cabin,
complimentary drinks including sparkling wine, basic gift pack and friendly staff. In fact the
Monarch plus service in the air was without fault. On the ground in Dublin however, Monarch were
handled by Skyhandling. Wait at check in was painfully long. Staff rule and incompetent. A decent
airline was let down by a sloppy handling agent.
Monarch Airlines review - by D Felton
21 January 2008 Customer Trip Rating :
Manchester to Goa return. Problems started before we checked in. Our tickets stated that we should
check in for the flight by 12:15pm, so we arrived at Manchester at 11:30pm to find screens
displaying check desks would not open until 12:30pm. There were already in excess of 80 other
passengers congregating around Monarch check-in desks at Manchester and we shortly told by a very
irate supervisor to go away and come back at 12:30pm. At 12:30pm the next problem, we had booked
Premium UpGrade seating, which is supposed to have its own dedicated check-in desk. We were third
in the queue only to find that wheel chair attendants also decided to use this particular desk to
check in their passengers and they all walked straight to the front of the queue, although none were
travelling in the Premium cabin. A 30 minute delay whilst they dealt with these passengers. When we
eventually checked in, we were informed that there could be a delay. The aircraft had a fault and
was currently in the air on a test flight and expected to land shortly. I took a look at the seat
numbers we had been allocated and questioned the check-in clerk, stating that no such seat existed
in the Premium Cabin. He duly called the supervisor, who told us that these would be our allocated
seats and unless we wanted to wait until everyone else had checked in, that was the end of story, a
rude and atrocious attitude to say the very least. Eventually after a 3½ hour delay we boarded the
aircraft and there was no Premium UpGrade seats as I suspected. I found it physically impossible to
sit with any comfort in the cramped seats and stood up for most of the outward journey. We should
have stopped in Bahrain to re-fuel, so no one had purchased any duty free products in Manchester.
Once onboard we were informed by the captain we would now be stopping in Cyprus for refuelling
instead. The first meal was just about edible, however our breakfast after leaving Larnaca was
Moussaka, not what anyone really wants at 4:00am. It was inedible and bread rolls resembled a rock.
Even the FA’s said it was ridiculous serving such a meal. The return flight was different, with
reasonable comfortable seating and only a few minutes late departing. Quite a good meal was served
on the Goa to Bahrain leg, but this was followed only three hours later, when no one was really
hungry, by another meal immediately after we left Bahrain. We then had to endure the remaining 9
hour flight with only the occasional drink. If you did want something to eat, you had to pay
extortionate prices for a small box of Pringles or Kit-Kat. Overall it is about time Monarch got
their act together and offered the service they used to do. We have noticed over the past few years
that both the quality of food and customer service has gone downhill.
Monarch Airlines review - by Ronnie Revell
13 January 2008 Customer Trip Rating :
Flew with Monarch airlines to Goa for the Xmas period - we upgraded to premium cabin which was great
outbound - everything they said was accomplished. Inbound another story - they said that due to an
emergency the day before our flight home they had to change the aircraft and they downgraded to all
economy class. Apart from the plane being old, no leg room in our seats. Food not edible, service
was very poor - then they told us the aircraft was not meant for long haul this took the biscuit.
Monarch Airlines review - by I Ptolomey
10 January 2008 Customer Trip Rating :
LTN-ALC-LTN. Simple booking system online, fares allowing extra add-ons eg extra leg room, baggage
charges. Crew welcoming service quick but not rushed. Like all charters, everything is pushed for
sale, but for the price you pay, you can understand that they have to make the money up somehow.
Monarch Airlines review - by A Blainey
10 January 2008 Customer Trip Rating :
Our flights to and from Tenerife made it a pleasure to fly. On time flights, great cabin crew, nice
food, and good entertainment.
Monarch Airlines review - by Nick Thomas
9 January 2008 Customer Trip Rating :
LGW - GOA. The cost was very reasonable and I can't fault the service. It wasn't First Class, but it
wasn't, by any means, the nightmare experience that I had read about in some reviews. The aircraft
was in good condition. The legroom was more than adequate. The cabin staff were good humoured and
courteous. The food was quite good (curry on return leg as good as any we had in Goa). Overall, I
wouldn't have a problem flying them again. My advice would be to save your money on the Premium
upgrade (there didn't seem to be much difference in the seating between this and standard for the
money). The extra leg room seats are a bit dear for this small luxury unless you are really tall and
do need the extra room. The only real issues we had were nothing to do with the airline but was more
to do with the selfish attitude of some of the other passengers.
Monarch Airlines review - by Pauline Beaven
9 January 2008 Customer Trip Rating :
Paying for extra leg room seats turned out to be a bit of a mixed blessing -plenty of room to
stretch out but the row we were in (30) was also used as a "gangway" and consequently most of the
night was disturbed by people crossing and bumping into us! Also check in at Calgary was total
chaos. The overhead signs were "flipping" between Gatwick and Manchester, leading everyone to
believe they could check in at any desk. Eventually an announcement was made to the effect that this
was not the case, leaving most people queuing in the wrong place!
Monarch Airlines review - by S Lees
8 January 2008 Customer Trip Rating :
We have just flown from Manchester - Tenerife return, and I thought conditions on flights like this
ended years ago. I spent the whole flight with knees wedged firmly against the seat in front. We
would have paid for extra leg room seats, but told there were none available. For the return flight
we arrived at check in early to assure ourselves of extra leg room seats only to get the check in
attendant who could not operate the computer [the system is not working correctly?]. From being
second in the queue and waiting over 40 mins, we were once again told all extra leg room seats had
been taken.
Monarch Airlines review - by Peter Hawley
20 December 2007 Customer Trip Rating :
LGW to MJV (San Javier). At check in at LGW there were no other passengers. Maybe they didn't want
to pay for any hold loaded baggage! I made an error when booking this flight and booked seats 4E and
4F, thinking they were just the normal seat preference , but they were in the "extra leg room
section". But not a bad thing to do. Even at £15 per seat, they had very good leg room. Decided on
the £6 in flight meal deal which was tasty, and included free tea or coffee. Okay, they do sell,
sell, but it's only a 2 hour flight, and they do have free in flight entertainment, with free head
sets (if you want to watch it). Was lucky this sector. The flight was on time. Monarch flights can
be delayed by many hours.
Monarch Airlines review - by P Jowett
16 December 2007 Customer Trip Rating :
INN-LGW (ski charter) with Inghams who are first class, the package deal included an hot breakfast,
however Monarch provided a "deli bag" that included the smallest sandwich I ever seen! The real con
was that they started their service with a chargeable tea & coffee service (as well as trying to
sell copies of Top gear & Hello mags). Over 30 minutes the cabin crew sell drinks after which when
the deli bag (not hot breakfast) - this then included a free drink from the same tea/coffee jugs
that we had paid for 15 minutes before. Clearly nobody would have paid £1.70 for a coffee if you
knew you would get one free. It is sad to see a once great airline go down this route (and thats
before we talk about seat comfort, or rather lack off) It should be remembered that this was a Ski
charter, not a LoCo flight.
Monarch Airlines review - by Paul Whiteley
12 December 2007 Customer Trip Rating :
Gatwick/Mombasa return economy. Service excellent in both directions; busy and attentive cabin
crew, and good information from flight-deck. Pre-ordered gluten-free meal was fine for my partner on
both sectors. A330 was dated, with drop-down TV monitors only. Seats narrow but not overly
uncomfortable for a charter service. Booked extra legroom (ie exit rows) for GBP30 per sector which
made a difference. Monarch's embarkation procedure at Mombasa could have been better organised (by
seat rows, as they do at Gatwick) - I'm sure this is down to them and not the airport. Overall, a
very good medium haul service for the cost.
Monarch Airlines review - by S Bond
27 November 2007 Customer Trip Rating :
LGW - Sharm return - both flights ran on time. Friendly and courteous staff with a good inflight
service for a charter airline. In fact they would get 4 stars were it not for the appalling
discomfort of the seats - and I paid for extra leg room and had the exit row both ways! The seats
were too narrow and obviously have no padding whatsoever. So Monarch get your act together - there
are too many travellers now who want a bit more comfort. I paid £120 (for 2) for the extra leg room
and would pay this sort of premium for a reasonable premium cabin arrangment. Don't expect club
class but there has to be better.
Monarch Airlines review - by Peter Ankers
6 November 2007 Customer Trip Rating :
LGW-Malaga and return. Outbound departure delayed by 6 hours to 11.00pm, so did not arrive until the
early hours of the morning, which was not ideal. Given food vouchers of £10 per head at check in.
Annoyingly this delay was known about by the airline for at least 24 hours in advance, as it was
caused by being an aircraft short due to a fuel leak problem with another of their aircraft, which
they had been struggling to fix for a couple of days, however there was no warning of this on their
website, which I checked before setting off to Gatwick. Given the age of the substitute A300 we flew
on I'm not surprised Monarch have mechanical problems. Cabin crew very smartl and sadly, one seemed
quite proud that Monarch is (allegedly) a scheduled carrier. Tried to sleep through the flight, but
was deliberately woken by one FA as part of the tedious 'sell, sell, sell' routine. However, meals
were being given out free, but frankly at 1am I wasn't interested. What else is there to say about
the seat width and pitch which hasn't been said before? I don't remember being this cramped on any
charter carrier in over 35 years of flying. Monarch management, are you concerned by any of what your
passengers say, or do you just not care? The flight back was on an A321 which was delayed by only 2
hours, although had it not been for the enterprise of a local technician at Malaga, might have been
much longer. Initially it was thought that a replacement emergency oxygen cylinder for the flight
deck would need to be flown out from the UK, as the one on board had lost pressure, so we were de-
planed. At this stage it looked like we were in for another 5-6 hour delay. Fortunately the
technician fixed the faulty valve and persuaded an executive jet centre on the airfield to recharge
the cylinder with oxygen, so after about 90 minutes we were allowed back on. FAs smart and
professionally dealt with some passenger issues. Purchased the veggie option meal at £6 per head,
which was surprisingly good, but as others have said, it's hard to eat the food in the restricted seat
space. In summary, this is an airline running some very old and tired aircraft which are going to be
prone to technical problems. Like many others who have commented, I'm actually not that bothered
about paying for meals and drinks, but I would like to be able to sit reasonably comfortably and to
get to my destination on time or thereabouts. If you feel the same way, then avoid Monarch.
Monarch Airlines review - by J Samuells
6 November 2007 Customer Trip Rating :
Luton to Almeria return. Both flights departed and arrived early with cheerful, polite cabin crew and
plenty of flight info from the captain. The aircraft, Airbus A321's, were clean and modern. We chose
and would certainly recommend the £15 seat upgrade as the seat pitch in economy is extremely small. A
nice touch was a free newspaper!
Monarch Airlines review - by M Jones
1 November 2007 Customer Trip Rating :
LGW to Male return. Airbus 330, did not have any problems with seat pitch in economy. Plane clean,
crew outbound very good and helpful, service could not be faulted. Return service/crew was not so
good. Meals decidedly average (disliked paying extra for meals to discover everyone got them anyway).
15kgs baggage allowance was acceptable. Outbound flight 4 hours late, return flight arrived LGW early.
Monarch Airlines review - by D Woollams
1 November 2007 Customer Trip Rating :
Manchester-Dalaman Charter Flight. Outbound flight operated by a tired Boeing 757-200. Check In at
Manchester was quick - given seats right at the front of the aircraft because we upgraded to Monarch
Plus - which gives you increased baggage allowance, upgraded meal, complimentary drinks and free
inflight entertainment. The crew outbound were friendly and inflight meal standard even though we had
upgraded it. There were two drinks services, scratch cards and a duty free service. It seems Monarch
like to push, push and push up their sales. Return flight to Manchester was okay it was operated by a
757-200 aircraft once again. Again there were 2 drinks services duty free and scratch cards. The
inflight meal was terrible. Inflight entertainment was standard Pirates of the Carribean outbound and
Spider Man 3 inbound. Monarch must have the smallest seat pitch in the airline industry, the aircraft
is so cramped as far as I can remember you get more leg room on Ryanair!
Monarch Airlines review - by Matthew McGrath
1 November 2007 Customer Trip Rating :
LGW-SSH return. Were impressed with Monarch's overall level of service having never flown them before.
We were not in the extra leg room section of the A330 but near the front of the main cabin. Legroom
seemed similar to other economy offerings and as we had paid to fly Monarch Plus, an alcoholic drink,
all soft drinks and head sets were free and we received a different meal to most passengers. My wife,
who is a fussy eater on planes ate our daughter's meal as well. Both flights on time and while the
entertainment is fairly basic, the crew were cheerful and worked hard on both legs. Terminal 2 at
Sharm (which caters for charters) is really ordinary compared to the new terminal and was the only
real negative of the travel experience.
Monarch Airlines review - by Keith Smith
17 October 2007 Customer Trip Rating :
Manchester-Alicante Scheduled service. Outbound on A321. Check in staff very pleasant and efficient.
The cabin crew pleasant & helpful. Seating a bit snug, but after reading other comments didn't expect
much in the way of comfort. The meals that we had were not bad but a bit expensive as were the
drinks. One irritating thing about flying with Monarch is the continuous pushing of sales of drinks,
merchandise in their brochure and the charity scratch cards-personally I have yet to fly with another
airline who has these scratch cards etc to pester you with. Flight back to Manchester service was
good. Overall we have flown with Monarch several times to Alicante and as yet we have no major gripes
for a 2.5 hour flight. One wish is that in the near future Monarch will acquire newer aircraft with
the passengers comfort in mind!
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