Home Page

 

Monarch Airlines Passenger Reviews and Monarch Airlines Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share






Monarch Airlines Customer review :  2 July 2013 by D Downie    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from East Midlands to Lanzarote on A320. Cannot fault the airline or crew, excellent flight. Pre booked meals which was some of the best airline food I have had. That impressed booked again to go in November and to Faro next year, over the likes of Thomas Cook Jet2 etc.



Monarch Airlines Customer review :  26 June 2013 by D Hamilton    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This airline is adequate for short trips and it offers convenient routes from my local airport (Birmingham) but those tempted to pay the premium for a seat with extra legroom should be aware that it seems to make a practice of substituting aircraft which have no such seats. In my recent experience, it does not apologise for this or even bring it to the attention of passengers. They are left to find out on boarding.



Monarch Airlines Customer review :  26 June 2013 by H Topping    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to and from Dalaman from Birmingham on 17 - 24 June. Flight delayed 10 minutes, we were waiting on the bus for the last stragglers to appear from the airport to board the flight to Birmingham, which was not our fault. When we boarded the plane the stewardess was very rude, greeted with an 'alright', not a 'hello, how are u today?' Rubbish was not collected onboard - had to sit with my tray down with rubbish on it for well over an hour. Leg room wasn't great, and I'm not that tall. Would never fly with them again.



Monarch Airlines Customer review :  26 June 2013 by Jackie Peek    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Tenerife on 11 June having paid for extra legroom. We were in a 3x3x3 configuration and there was not enough room width wise. Man next to me quite large and so uncomfortable journey. On return we flew in an Airbus and had two seats together in row 7. Very comfortable with plenty of leg and hip room. Food was good but there was no entertainment apart from the map showing where we were, which I like. As usual, the flight attendants were very friendly and efficient.



Monarch Airlines Customer review :  24 June 2013 by L Brooks    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MON348/349, LGW-SFB-LGW on an Airbus A330. The flight itself was largely OK, but wasn't particularly great compared to similar priced offerings from other airlines. The cabin was fairly outdated (still had ashtrays near the toilets), IFE was the old screens-down-the-aisle type with not very much on, and the cabin crew seemed largely switched off and uninterested (I mean they got the job done so can't fault them over that but didn't exactly seem like they wanted to be there). However, the legroom was superb, the flight left and arrived largely on time and and food was very good so can't fault them over that. Overall, although I can't exactly recommend them over other similar SFB airlines i.e. Thomson and Thomas Cook, I would fly with them again if the price was right.



Monarch Airlines Customer review :  22 June 2013 by S Bond    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return LGW-ACE in June - outbound delayed 2 hours by French ATC strike so not Monarch's fault - return on time. Booked extra legroom which is really essential but with that the service is very good - no hassle and friendly staff - much prefer Monarch to any of the others but the extra legroom is necessary doubt I could cope in the standard seating.



Monarch Airlines Customer review :  22 June 2013 by Angela Hampton    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with Monarch from Dalaman 18 June 2013 to Leeds Bradford, Flight number ZB7535 and vice versa 8 June flight ZB7534. Excellent plane, very clean and modern. Staff really good. Well informed. Everything we needed. Comfortable. Only negative was too many kids running round as plane half empty was a real nuisance and not relaxing.



Monarch Airlines Customer review :  17 June 2013 by A Cambra    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham-Alicante, 9/6/2013 return 15/6/2013. Good old Monarch is back! Flights on time, clean aircraft and very friendly crew.



Monarch Airlines Customer review :  13 June 2013 by Ken Graham    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight ZB 655, Malaga to Manchester, 12/06/2013. Flight delayed owing to French strike approximately 2.5 hours, on arrival at Manchester after a good flight waited 1.75 hours for baggage, there was no explanation of the delay, other passengers of different flights collected their baggage without problems, as many as 6 flights arriving after our flight were cleared before we were able to collect our baggage. There was nobody about, to who we could discuss the problem which seamed to be a lack of supervision, resulting in a 4 hour total delay, which cannot all be lay at the feet of Monarch but in the circumstances shows a lack of care for customer service.



Monarch Airlines Customer review :  13 June 2013 by Judith Wilson    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went to Cyprus, 19 May from Leeds Bradford on new aircraft, seats did not recline and no inflight entertainment. Was told by staff that Monarch class the 5hr flight short haul. Return journey, my seat did recline but my friends didn't work.



Monarch Airlines Customer review :  11 June 2013 by Richard Hodges    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester - Preveza 2 June and return 9 June. Charter Flight (MON 5642 and 5643) but incredibly expensive as not many flights to this airport that serves mainly Parga and Lefkada in Greece. By the time you add on luggage fee, sitting together fee, meal fee (if wanted) and upgrade to more legroom fee (if wanted) it is prohibitively expensive - thank heavens Olympic are adding two flights from the UK soon so should bring prices down. Relatively clean and tidy A300 with cheerful FA's. Be warned - the 3-3-3 seating plan meant that seats were very narrow. On the plus side the flights were on time despite only a 2 hour check in window at Preveza - a very rural Greek airport! A far cry from a scheduled Monarch flight to Gibraltar a few years ago that was a real delight.



Monarch Airlines Customer review :  10 June 2013 by S Fuller    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Sanford, 23/05/13. Have flown to Orlando on quite a few occasions with different airlines with nothing to complain about at all. This was our 2nd trip with Monarch booked online with cosmos. By far the cheapest package holiday to Florida on offer giving basically the same deal as their competitors. We did upgrade to premier but still found them to be cheaper than other economy flights. The staff were great, they went about their work efficiently and considering they are dealing with around 300 people we would not expect them to walk around with a beaming smile on their faces all the time. Leg room In Premier is plentiful, the entertainment is not so good due to the inadequate ear pieces, solution - take your own. All in all we would and will fly Monarch again.



Monarch Airlines Customer review :  5 June 2013 by B Edgington    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with my father to Barcelona from Birmingham for the Spanish Grand Prix in May. Birmingham airport was a dream with short queues at security and helpful staff. Used the executive lounge to get away from the crowds and would recommend this for some relaxing time before a flight. Boarding on time and the A321 was clean and tidy as it was the first flight of the day. We were in row 1 as we paid for legroom. On the flight out the crew left a lot to be desired. The purser was sour faced and seemed frustrated with the new crew member shadowing her. Service took an eternity to commence and some confusion when I tried to make it easier on change by giving a note plus coins in order to save their pound coins. Ended up with hands full of coins instead of what could have been a note and 2! Flight was quick and smooth with good info from the captain. Return leg left late with not much info in Barcelona airport as to why. Thankfully the cabin crew on the return were much happier and the service was very smooth. I would use Monarch again but only if extra legroom is available.



Monarch Airlines Customer review :  4 June 2013 by Stacey Feron    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked through Monarch and lead to believe this was the company we was flying with but this was not the case when our paperwork was received. Monarch was not the company, they passed over to a company called Small Planet Airline. This was not clear when booked and only apparent when the paperwork was received. We have currently been delayed 18 hrs with no news. Our aircraft arrived but the crew were non existent which is apparently why we are waiting still. No news, handled terribly.



Monarch Airlines Customer review :  3 June 2013 by L Graham    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My partner and I flew from Manchester to Faro for a 3 night break. The flights both outbound and inbound left on time with no hiccups. Although the Monarch Airbus A300 provided ample legroom, the seats were very restricting and with me being on the curvier side, were very uncomfortable. The arm rests do not move so for the duration of both flights, I felt rather like a sardine! Come on Monarch, just one more thing to get right for your budget short haul flights!



Monarch Airlines Customer review :  3 June 2013 by Peter Low    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Faro from Gatwick on first day of school half-term. Had booked extra leg-room seats but the type of plane was changed at the last minute and these were not available. Had pre-booked 6 seats together but we were arbitrarily split up on the new plane. On arrival at the gate the staff decided that no hand luggage with wheels (previously accepted at check-in without comment) could be put on the aircraft, and chaos reigned as passengers tried to take out what they needed on the plane and find somewhere else to put it, and then queue up again to check them in. We got on the plane at 6am for a scheduled 6.10am departure, and then sat on the tarmac until the plane finally took off at 8.25am. Plane was full of children and babies so the delay was not appreciated. No reason given for this delay. The usual platitude announcements were made but even direct questions put to the chief steward showed that he had no idea of the reason for the delay or when we would depart. From ground crew on the plane it would appear to have been due to the incredibly long time it took the engineer to complete his paperwork. None of this should have been necessary but it appears that the change of plane completely blindsided the Monarch Airlines staff who did not foresee and pre-empt the problems that arose as a result.



Monarch Airlines Customer review :  29 May 2013 by M Griffiths    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick (LGW) - Freidrichshafen (FDH) - LGW. Inaugural flight to Friedrichshafen for the Winter Season was reasonably priced. Arrive at Gatwick at 4am we were greeted by several Monarch Employees who welcomed us to the check-in desk and gave us our boarding cards, itineraries and Monarch goodie bags. Boarding was fairly quick and the crew showed us our seats. Aircraft was 757 which was starting to show its age, surprised how comfortable and quiet the flight was, only downside was leg room was fairly cramped and tight. Half way though the flight the crew began cabin services with good reasonably priced food and beverages. Flight crew very informative. Upon arrival at Freidrichshafen greeted by Airport managers. Return flight back to Gatwick that same evening was just as good with both crews being excellent in all areas.



Monarch Airlines Customer review :  28 May 2013 by G Hickman    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Madeira in March from my local airport of Birmingham. I cannot fault Birmingham airport, check-in smooth, security tight and thorough, and always sociable and quirky staff. Will always use Birmingham as a getaway.



Monarch Airlines Customer review :  20 May 2013 by G Gordon    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thank goodness we paid for 2 extra legroom seats at££24.99 each Larnaca to Gatwick 4hrs 45mins duration. Plane an old A300 seemed to have extra seats fitted, we slid into the narrow 15-16 inches gap between the immovable armrests, the seat back was too low to provide any head restraint. We were in row 2, a 3 seater by the window, luckily 3rd seat remained vacant. Unable to spread feet more than hip width, sitting in aisle seat I was knocked about by anyone and trolleys using the narrow aisle as well as having my feet trodden on. Thinking of the economy normal seats, I strolled to the back of the plane and horrified to see not only narrow seats but no leg room either with peoples knees against the seats in front of them, the seats to narrow tight to allow to swivel legs into the aisle, therefore trapped in a cocoon for 4 3/4 hours. Flying out we had an A330 this had superb seating, we had paid for extra legroom but it wasn't necessary as all the seating was of a high standard, wonder why they changed the return flight to an A300. I am booked to fly Monarch again to Larnaca next month, I wonder what adventure Monarch will provide us with next time.



Monarch Airlines Customer review :  15 May 2013 by M Foster    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We paid for extra leg room seats on our last 2 holiday flights with Monarch and never received them. Thomson took over our last flight from Monarch last week and they were selling extra leg room seats at the check-in desk but those of us who had paid for the seats months in advance couldn't have them. 2 weeks before our holiday we received numerous emails from Monarch changing our seating plan and splitting my husband and myself up, even though we had paid yet again to be sat together. The funniest is that the seats next to both of us where they had split us up WERE empty. I will never fly with Monarch again, and I fly about 6 times a year and mostly to Cyprus.



Monarch Airlines Customer review :  13 May 2013 by Gillian Waring    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Leeds/Bradford to Palma 4th May, returning 11th May. On flight out to Palma I was unwell and could not have received better attention from the cabin crew. Extra legroom paid for on journey out - loads of room. Not offered for return journey but even so there was sufficient legroom. Both trips were on A320 and plane was clean and looked almost new. Both flights left and arrived on time. I would definitely fly with Monarch again.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 







top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2013  Copyright Skytrax