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Monarch Airlines Passenger Reviews and Monarch Airlines Customer Trip Reports



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Monarch Airlines Customer review :  25 July 2013 by M Brogan    (Scotland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was worried about this airline after reading the reviews but we found the plane travelling from Manchester to Orlando to be very clean and the staff very pleasant. The reviews about the seat pitch had me concerned but I found it no different from Thomas Cook or Thomson, the only difference was no seat back TV's. The savings made more than made up for watching TV's from the roof. Drink and food prices are the same as other carriers mentioned. I am a frequent flyer on average a number of times a year and if you want to save money I would have no hesitation using Monarch again to fly to Florida. Quick and efficient check in at both Manchester and Orlando maybe I was just lucky but we definitely had no complaints.



Monarch Airlines Customer review :  22 July 2013 by T Sellicks    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew out from Luton to Majorca on the 13th July. Practically brand new airbus, crew very professional, on time departing, early landing, superbly smooth. Only complaint was the seat pitch. One of the tightest we have ever endured. Would have been unbearable for a longer flight.



Monarch Airlines Customer review :  20 July 2013 by Thomas Moriarty    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I travelled from Gran Canaria to Manchester on July 15th. Flight was 2 hours late, with no information on the delay until we boarded the aircraft. Captain made a pathetic announcement, no leg room at all, plane was filthy, the refreshments were so expensive I did not buy anything. Never again.



Monarch Airlines Customer review :  18 July 2013 by M Hyde    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Due to fly from Manchester to Malaga on June 29th 2013 at 07.25. Actually flew on June 30th at 06.30. 23 hour delay! We never once saw a Monarch employee once we had checked our baggage in. Spent 9 hours in Terminal 2, some were moved to a hotel to await an 18.00 flight and then abandoned with no information given at all. After several hours, a member of the hotel staff told us our re-arranged 18.00 flight was now cancelled and we would be flying at 02.10 the following morning. That flight was subsequently cancelled and changed to 02.50. Eventually told that they were taking us to two hotels in Manchester, and would return at 23.30 to take us to the airport to get our flight. At about 20.30 we received a note under our hotel room door telling us that was also cancelled, and we would be collected at 04.00. Handed a letter from Monarch as we boarded the plane informing us that there would be no food or drink on the flight. Sat on the runway for 1.5 hours, the captain told us they had lost 9 passengers, and their luggage would have to be off loaded. We will never fly with them again.



Monarch Airlines Customer review :  18 July 2013 by I McMillan    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

23 hour delay from Manchester to Malaga on 29th June. Excuses after excuses and an unacceptable level of customer service and lack of information from ground staff. Appalling.



Monarch Airlines Customer review :  16 July 2013 by R Coldicott    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZB908, BHX-DLM, 19 Junz. Used Monarch for years, but not since 2011, must have been the scruffiest plane I've been on, seat covers coming undone, pull down tray's not level, paid for extra leg room, only to be told by row 4 abc and def that they had not paid anything extra. Perhaps need to try another carrier. Disappointed.



Monarch Airlines Customer review :  12 July 2013 by Robert Honey    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Palma to Gatwick on ZB229 on 6 July. My mistake! I should have read the reviews first. Seats have been pushed so they can charge extra for "extra leg room". No it is not extra, that is what we should all have. The "normal seats" are dangerous, I have bruises to prove it! Am only 6ft. Plane, A321 past its sell by date, tired, outdated. Monarch are just trying to make more money and forgetting that it is an Airline first!



Monarch Airlines Customer review :  11 July 2013 by Mark Hall    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Gatwick - Dalaman return. Overall it was a good and pleasant experience. Gatwick check-in staff very friendly and helpful. Bought extra legroom seats on way out, comfortable and roomy, we had a row of three to ourselves. Both flights taxied out earlier than scheduled and thus landed earlier too. FAs were friendly, chatty and willing to assist. Flight back had last row seats (row of two) and seat able to recline, which can't always be said even for scheduled airlines. This flight was full, though no issue with storage space and the FAs very efficient and a good laugh. Food and drink OK and not at extortionate prices, the duty free very good value with some items even cheaper than the airports. Would have no qualms flying with them again.



Monarch Airlines Customer review :  9 July 2013 by D J Mcdade    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were due to fly home from Malaga at 13.20 on 29th June - our flight was delayed 12 hours and we actually left Malaga at 1.30 am on 30th June. In Malaga we were told the computer was down but the pilot of the aircraft told us the plane on which we should have been on was out of service. Original flight was ZB743.



Monarch Airlines Customer review :  9 July 2013 by B Gleeson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled direct to Tobago from Gatwick Airport in late June 2013. The check-in service was very prompt with minimum waiting. Service by staff on both journeys (same staff) was excellent. They were very obliging, helpful, and very courteous. Having travelled on most airlines over the years, the premium economy service is excellent value for money. No time delays, good food, plenty to drink. Great service.



Monarch Airlines Customer review :  5 July 2013 by Alan Hamer    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Monarch fight ZB559, Bodrum - Manchester, 1st July 2013. My wife and I flew back on this flight after my wife had a bad fall on holiday. The crew were very good and helpful and so were staff at Bodrum airport. Wheelchair assistance was provided without any problems and the crew arranged for wheelchair assistance at Manchester. We were seated in row 3 which had lots of leg room.



Monarch Airlines Customer review :  5 July 2013 by M Elwell    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gibraltar to Birmingham, 4th July 2013. Flight was the first of 3 flights departing Gibraltar this morning. Advised our flight was cancelled, and the incoming flight had been diverted to Malaga. A farcical situation ensued, we were boarded onto coaches, made to disembark at the border, about 3 mins away., had to walk through the border with all our luggage, wait for coaches to reappear and began the trek to Malaga Airport at 2pm - already 3 hrs delayed. Arrived at Malaga,no desk was open, no fast track through security. Began the flight home at 17.00 hrs - 6 hrs late. You would think we would have been greeted by concerned staff, no, the Captain shot out of his cabin threatening to offload a lady who just asked why they didn't fly back to Gibraltar to collect us. We all realise that there are unusual situations which cause major inconvenience, but it's the action taken following an issue like this that is remembered - not offered complimentary drinks, or food and rude behaviour from Monarch staff.



Monarch Airlines Customer review :  5 July 2013 by K Hillback    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Manchester to Orlando and back, the once good service that this airline offered is in my opinion now non existent due to the fact that they now charge extortionate prices for drinks and food at the expense of the customer. The paid meals (2 servings on a 9 hour flight) are awful on these flights. Beware and think before you book this travel with this operator.



Monarch Airlines Customer review :  4 July 2013 by Marios Zenonos    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZB715, Larnaca (Cyprus) (LCA), 29 June 2013, 22.35 - London Gatwick (LGW), 30 June 2013, 01.25. 4 hour delay plus 2 hours waiting for baggage. I will never fly Monarch again. I thought I was saving money with them but for a extra 70 you can fly BA and get a pillow inflight and a real meal. Worst aircraft and service I have seen. I am still waiting for my baggage and have been awake for over 30 hours.



Monarch Airlines Customer review :  4 July 2013 by Graeme Hutchison    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arrived at Gatwick on 22nd June for flight ZB228 to Palma only to find it delayed, we were given the standard letter and two refreshment vouchers. Eventually left at 22.20 versus 17.40. When we arrived it took almost an hour to get our luggage, now on the return we arrived at Palma at 19.30 for our 22.20 flight only to find it delayed to 01.50. Given the customary letter and vouchers which were duly used but 6 doesn't even get you a sandwich. There was no rep from Monarch and the Internet was not working at the airport either so apart from some expensive phone calls to rearrange our forward connections we found it a horrible experience and as for the airport itself it was disgusting. Eventually departed at 02.15, the captain gave an explanation for the delay but come on Monarch you can do better.



Monarch Airlines Customer review :  2 July 2013 by Mandy Gray    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London Gatwick, 15th June, to Sanford Florida and return trip 29th June. Both times we left on time and arrived ahead of schedule. Staff on both flights were pleasant and courteous. We were 2 adults and 2 children sitting in general cattle class, seating although not entirely luxurious was tolerable but wish the TVs were a bit bigger so we could have watched the films, didn't bother hiring earphones as viewing was just about impossible. Wouldn't hesitate to fly with Monarch again.



Monarch Airlines Customer review :  2 July 2013 by S Caddick    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight from Gibraltar to Birmingham on 30th June (scheduled for 19.40) left Gibraltar more than 2.5 hours LATE, due to the late arrival of incoming flight from Manchester. Told this was for 'operational reasons'. On eventually boarding the flight, the captain told us the inbound flight had left Manchester on time, but had had to land at Birmingham to have a part fitted to the plane that was a requirement for landing at Gibraltar! Surely this must have been known by Monarch as clearly our outbound flight to Gib landed fine on 27th June. The amount of leg room and size of the seats on Monarch is unacceptably poor especially when they allow passengers to recline their seats - making a very small space even smaller on Row 28, and very uncomfortable. Monarch are very 'hot' on selling things up front but seem to be 'unaware' of customer service and satisfaction! One plus point is that you are allowed to take two smaller pieces of hand luggage, rather than one larger one - something other budget airlines should consider. Overall I think we may be going back to EasyJet when flying to Gibraltar.





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