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Monarch Airlines Passenger Reviews and Monarch Airlines Customer Trip Reports



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Monarch Airlines Customer review :  4 February 2013 by C Carver    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked a return flights to Funchal in December/January to co-ordinate with our 4 week hire dates of an apartment. We booked 6 months in advance and chose Monarch because they were the only airline that flew on a Friday. 3 months later we received an e-mail informing us of a change to the flight time of our return flight. This flight was not changed by hours but 3 days! Offered a refund or an alternative flight on the preceding or following Monday. As there were no other flights from Funchal to Birmingham on a Friday we had no option than to accept a different flight with Monarch, that being the cheapest option. Outgoing flight was nearly an hour late, with no explanation or apology. On asking the cabin crew I was told "we're not late, are we?" Leg room was good, but service poor. Return flight actually left early and landed early. Leg room good, again, but service poor. We booked a meal, which was average. Tea and coffee were served before you had a chance to even open the cutlery package. We asked for ours to be served later, but they retired for their rest time and never returned. They did, however, oblige when we asked after they eventually returned to sell drinks. Information from the pilot on both flights was poor and could hardly be heard above the noise of the aircraft, which seemed particularly bad.



Monarch Airlines Customer review :  31 January 2013 by B D Hatton    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I returned from Barbados after a Saga cruise using Monarch Charter flight back to Gatwick. This was the worst flight I have experienced. Only one check in for 400 people at Barbados, plane left one hour late and all boarded at once up one set of steps. Evening meal serves at 10.30pm and no second cups of tea or coffee available. Very cramped seating and aisles so narrow you had to walk sideways. Sudden diversion for emergency landing at Santiago, Spain, to get medical assistance for sick passenger. 'Breakfast' served after resumed flight, i.e. orange juice, sticky bun and one Nutrigrain bar with no tea or coffee due to 'no hot water on board'. Unbelievable! I have had excellent short haul flights with Monarch, but will never fly on a charter by them again!



Monarch Airlines Customer review :  30 January 2013 by J Stevens    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to ACE, 29th Dec, returned 12th Jan. Generally good service in extra legroom seats. The meals are now excellent and good value. Monarch will have to do something about all the carry on suitcases. I would suggest that they travel for 10 in the hold or 15 in the cabin. If the economy passengers do not like the legroom provided then they should buy extra legroom seats and if the demand increases then no doubt Monarch will increase the number. The bag drop works well at Gatwick and even worked at Lanzarote this time Overall a good service at this busy time of year.



Monarch Airlines Customer review :  29 January 2013 by F Langton    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew to Tenerife. We have noticed over the years that the legroom has got less and less but decided to give it another go. What a mistake! The legroom, even for me (5 ft 2) was completely unworkable and for my husband at 5 ft 11 was ridiculous. The person in front reclined their seat and my husband had to ask them to put it back up as it meant the dinner tray actually dug into his stomach. I couldn't move my legs during the flight to exercise them. On the return journey we paid over 50 for extra legroom seats which was money well spent, although we shouldn't have had to pay this, legroom should be of a reasonable amount in every seat. We will never fly Monarch again, even for short haul, unless it is an absolute emergency.



Monarch Airlines Customer review :  28 January 2013 by Roger Lyon    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MCR to Sharm El Sheik on 19 Jan returning 26. Very cramped with poor legroom although not as bad as I had feared. Staff kept busy selling the usual assortment of rubbish at inflated prices. Took sandwich on board which was a good idea. Return flight delayed for half an hour due to snow in MCR but no real complaints. Overall, it was bearable though five and a half hours in a sardine can tests the endurance!



Monarch Airlines Customer review :  23 January 2013 by M J Kemp    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had return flights to Kittila Finland. On the outward journey we one broken toilet from the outset causing queues all down the aisle of the plane. They have the smallest seating and legroom of any airline that we have travelled with. On the returning flight we sadly managed to leave a Kindle on the aircraft. After phoning the airline we duly informed that this was not a problem for the airline but an airport issue. 1 week later and nothing has been handed in.



Monarch Airlines Customer review :  22 January 2013 by M Longden    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took a flight from Sharm to London last April. Arrived at airport to find the aircraft delayed by 24 hours. Utter confusion, and moved to substandard accommodation (our family of five given a double room designed for two people!). Monarch continue to stall on compensation for the severe delays. Would never use them again.



Monarch Airlines Customer review :  22 January 2013 by P Lightfoot    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham to Minorca for 2 weeks from Sep 26 to Oct 10 2012. When we got onboard we found it quite claustrophobic, possibly due to the very high seat backs and the very tight legroom. Outward flight was uneventful, pilots gave good information to the passengers. On the return flight we found that Mahon Airport was chaotic and my wife and I were not given seats together, notwithstanding the fact that there was an empty seat next to my wife. When a request was made to one of the cabin crew my request to change seats was denied, although later in the flight someone else moved to that seat. The member of cabin staff asked if I had had a pleasant flight, and apologised when I told her why I had not. We will certainly choose our holidays in future taking care that the carrier is not Monarch.



Monarch Airlines Customer review :  16 January 2013 by M Selway    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Faro to Manchester. Paid for text updates and reserved seats with on-line check in. Arrived at airport with family to discover a 5hr + delay (no text received). Airline offered no refreshments. Substitute plane arrived – no reserved seats and no refreshments on board, not even water. Staff handed out earphones for in- flight film that could not plug in to jack. If your holidays are precious family time, then do not trust Monarch with your flight.



Monarch Airlines Customer review :  16 January 2013 by Gary Munt    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Friedrichshafen, January 5 2013, flight ZB7288. Plane was an Airbus A321, leg room was ok, cabin clean and tidy and crew friendly. Pushed back 7 minutes late due to paperwork, but landed 5 minutes early! Refreshments were good and price ok. Return flight January 12 2013, flight ZB7289. Plane was an Airbus A320. Cabin looked a bit dated but clean and tidy. Leg room was ok, pushed back 5 minutes late, reason unknown. Landed early. Refreshments were good and price ok, like outbound flight. Would fly Monarch again.



Monarch Airlines Customer review :  14 January 2013 by T Moss    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester - Hurghada, MON4328, 4/1/13 and MON4329, 11/1/13. No airline should be using the A321 for flights longer than 2 hours. It was extremely cramped for a 6 hour flight. The least they could do would be to prevent seats from reclining as space then became impossible. On the way out a seat back broke! Fortunately there was a spare seat, don't know what they would have done without that option! Return flight, we allegedly ran out of fuel due to strong headwinds! Oddly enough we diverted to Luton and the crew also changed. I have noted on this and other forums, this appears to be a regular occurrence with Monarch. The decision should have been made earlier, say over Europe and we divert to nearest airport, but decision was made over North sea [from what I can gather], so if you cant make Manchester, but can make Luton from there, then there was clearly no need. We landed at Luton at the same scheduled time we should have landed at Manchester! Finally, I was never told if a meal was to be provided, they come out and sell you food and drink first, without telling you food and drink is also provided, then about half an hour later, they come round with a hot meal and drinks! Overall, a bad, bad experience and I will avoid them at all costs!



Monarch Airlines Customer review :  11 January 2013 by D Jones    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Monarch is a budget airline: don't expect the world. I think the legroom was tight but for a 2-hour flight to Venice it was bearable. On the plus side, we departed on time, there and back; boarding was very efficient. I'd use them again for shorter European flights.



Monarch Airlines Customer review :  8 January 2013 by Michael Peterson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From EMA to TFS. Checking was quick, efficient and friendly. We flew having paid 25 each for extra leg room, and for a 4.5 hour flight this was money well spent. Flight attendants were friendly and helpful, both on the outward and return legs. The flights left on time and the aircraft were comfortable. The biggest downside to Monarch Airlines is there is no in-flight entertainment, and that makes a long flight quite boring. Also there is not much choice of food, and it has to be paid for. Otherwise I cannot fault Monarch.



Monarch Airlines Customer review :  8 January 2013 by Liz Felix    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Funchal Madeira. Check in at Gatwick very fast and staff at each desk courteous and efficient. Aircraft on outbound flight (28/12/12) was an Airbus320, which was very clean, bright and the seats were in lovely condition and quite comfortable. No delays on this flight and the cabin crew were professional and courteous. Captain made announcements with regard to the route as and when necessary. The inbound flight to Gatwick (4/1/13) again, was an Airbus 320, very clean and bright, but it seemed a little older than the aircraft we travelled on for our outbound flight. Cabin crew were equally as courteous and efficient, as well as mature as the crew on our outbound flight. Captain made route announcements as and when necessary and there was no turbulence at all. Did not purchase an inflight meal, but there were plenty of hot snacks, drinks available. We have used Monarch Airlines in the past and have always found the staff to be professional and courteous.



Monarch Airlines Customer review :  3 January 2013 by I Day    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Luton to Munich. Firstly, Decided not to check-in online prior to the flight as they claim it to be free, however, when using this option you have to pay an additional charge for a seat. When arriving at the airport, I lined up in a huge queue in order to check-in, there was only 1 check-in desk open. It took about an hour until I finally was checked-in. I do not recommend this airline as the customer service is rather poor, the seat space is tiny and the aircraft didn't seem to be well-maintained because an air vent fell off the ceiling when landing. Compared to other cheap airlines, Monarch is by far the worst.



Monarch Airlines Customer review :  30 December 2012 by John Fossey    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

20/12/2012. Manchester-Lanzarote. Due to depart 07.35. Flight crew arrived at 07.10 so no way this flight was going to leave on time. Boarding commenced at 07.30 followed by an announcement telling people to sit down as they had a slot time to meet. Departed 08.05. Airbus 321. Without doubt the worst aircraft I have flown on. The legroom was terrible made worse by the kind person in the seat in front reclining his seat. The safety card shows the emergency brace position. I doubt that a child could adapt the position let alone an adult. So much for inflight safety. The only way to eat the inflight meal was to cut up the food then lift the container up with one hand and use the fork with the other. Returned 27/12/2012, Exactly the same A321 no legroom. Empty seats which the cabin crew refused to let people use. All in all the worst airline and aircraft I have ever flown with.



Monarch Airlines Customer review :  21 December 2012 by Rick Yah    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

8th Dec, Barcelona to London Gatwick. Flight on-time, cabin quite empty for a 757. Friendly staff. Seat comfortable, food for purchase. No complaints for a short regional route.



Monarch Airlines Customer review :  14 December 2012 by K Mitchell    (Scotland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time flying Monarch and will not be using them again! The legroom and space between seats is appalling, very uncomfortable for a 10 hour flight. They ran out of meals and had to give us the vegetarian option. The televisions were in a position that we could not view them. On flight home it took hours before the food was given out as they took so long with the drinks trolley. One of the toilets blocked and they just locked the door and did nothing about it, needless to say there was a constant queue for the toilet that worked and the smell coming from it by the end of the flight was horrific! Would not recommend.



Monarch Airlines Customer review :  14 December 2012 by Ian Waddell    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Luton to Alicante return. Why are passengers advised that a flight at Luton is 'ready for boarding' and then made to wait at the gate, standing in line for 30 minutes? It is ridiculous and unnecessary. This happens with Easyjet as well as Monarch in my experience. Flight out only two-thirds full and a good service. Return was full and the usual mayhem for those boarding later who had nowhere to put hand luggage - it eventually being taken off to go in the hold ("the hat bins are now full" as the flight attendant quaintly put it). Terrible mess all round and brought about solely as a result of the airline charging for hold baggage (and cramming in as many seats as possible).



Monarch Airlines Customer review :  12 December 2012 by N Kathro    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took Monarch flight from Gatwick to Goa and return in Premium Class. Not a bad experience. Flight on time, plane reasonable, flight good, flight attendants variable, much better on return flight (09/12/12) than on the outward (24/11/12) when they appeared harried and slightly bad tempered. No wine with the meal was offered and when requested they seemed to think we had a drink problem! Obviously because we had paid extra for premium we expected to have wine with meal. All in all though, for the money paid not too bad. Would use them again.



Monarch Airlines Customer review :  6 December 2012 by K Ross    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hadn't used Monarch before, and - not likely to again. The food trolley (if not pre-ordered) was very disorganised with lots of calling backwards and forwards, and very little food left after just a few rows of seats. On return (late at night) parked up somewhere in the middle of the tarmac at the back of Gatwick Airport and had to walk up some 'back stairs' (easy to get lost), with at least 1/4 mile walk within airport. No explanation! The leg room is poor and the toilet areas very crowded (and unpleasant by end of journey) - sorry Monarch, not a good experience.



Monarch Airlines Customer review :  5 December 2012 by R Reddington    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After getting up at 04.30 am for flight from Manchester to Malaga, got to the Airport at 05.30 for 07.25 flight, told change of plane. Told if we wished to travel today would have to get a coach to Gatwick for a later flight. Arrived Malaga 9 hrs Late. Had to incur extra costs.



Monarch Airlines Customer review :  5 December 2012 by Des Hopgood    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled BHX - Sharm el Sheikh, 20/11/12 returned 29/11/12. Both flights departed and landed on time, clean Airbus A320, professional crew. Overall good flights.



Monarch Airlines Customer review :  30 November 2012 by D Pearson    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Both outbound and return flights from Alicante were late, mostly due to boarding procedures and the fact the cabin was jam packed full of "hand luggage" of gigantic size. The cabin crew observed the chaos but did nothing to assist and were so disinterested not even so much as a hello was offered when boarding. Plane had seen better days and was grubby. I did pay to check in luggage and on arrival at Gatwick waited 2 hours for it to turn up. Monarch didn't care and neither did Swissport its baggage handler, there was a near riot but no one offered any sensible explanation to passengers waiting let alone offer an apology. I complained in writing to both parties and got no response. Looking at other comments about Monarch I should not be surprised, they have turned into a shoddy outfit charging high prices for no service and late departures. Never again, BA are operating to Alicante from London now so I will spend my money flying a proper outfit.



Monarch Airlines Customer review :  30 November 2012 by J Jenkins    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The letter stated 11am to check in, but when we arrived, checking in had started at 10 am - therefore my husband and I were not able to sit together. The lady at the customer service desk did not help and just replied that we should have booked our seats, in 25 years we had never done this with other companies and the point is that the letter was therefore wrong. On the return journey the plane still had rubbish in it from the previous journey - I will not be using Monarch Airlines again.



Monarch Airlines Customer review :  28 November 2012 by Stephen Ash    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flown with Monarch, outbound from Manchester to Faro on 17th November, inbound on 24th. Both flights on time, smooth flights even though the weather over the UK was atrocious. Great check-in, boarding and onboard service, leg room was a bit tight but overall good service.



Monarch Airlines Customer review :  27 November 2012 by George Main    (Scotland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned from Hurghada on flight MON 4329, 23rd November to Manchester. Flight left on time, cabin crew did the meal run then followed that with the duty free. They must have worked about 3 hours in total then sat down for the rest of the flight. To make matters worse, the captain then informs us about 4.5 hours into the flight that we will have to divert to Ostende in Belgium because we don't have enough fuel (strong head winds). The crew did not even offer a drink of water or liquids to anyone on board. 21st century, high tech aircraft, yet we cant carry enough fuel for 6 hour flight. Inflight entertainment, again non existent, so much for brochure publicity.



Monarch Airlines Customer review :  27 November 2012 by A Brownson    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Barcelona 23/11/12. Without doubt the most uncomfortable seats I have ever encountered. The legroom was appalling. Have used Monarch before but they seem to have sacrificed economy legroom to get a few quid off the few prepared to pay for tolerable legroom. Never again.



Monarch Airlines Customer review :  23 November 2012 by Lyn Knight    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled with Monarch to Lanzarote and back this week. We got on the plane yesterday afternoon, on time, but to be told we would be going to Faro for a refuel due to strong headwinds they had encountered on the previous flight. This added an 1.5 hrs onto our flight, no real apology from them. Told to take our seat belts off during refuelling, why didn't they refuel at Lanzarote? Not enough selected baguettes to go round etc. The crew were tired, I overheard one stewardess state she was so tired she couldn't think anymore. When we landed, in pouring rain we trailed down the steps and onto the Tarmac and walked to the terminal building. Great welcome home. Never again!



Monarch Airlines Customer review :  19 November 2012 by Trevor Cross    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EMA to ACE return. Delayed outbound following bird strike and to be fair delayed less than expected but no communication other than 'further info at 16.00'. Replacement A320 needed retiring as interior was past its 'sell by date'. No problem with return A320, clearly a newer model with greater legroom, could actually put knees together whist seated.



Monarch Airlines Customer review :  19 November 2012 by S Bond    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LGW-SSH return in November - A300 both ways and both flights on time. Paid for extra legroom which on that aircraft means the front cabin and well worth it. Return leg the aircraft was configured for premium with only 8 abreast and not 9 so wider seats.



Monarch Airlines Customer review :  16 November 2012 by Lynn N Salter    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZB216, departure 15.40 from Gatwick to Faro on November 4th. Initially told delayed to 16.10. When we arrived at Gate 38 we were told that the crew both flight and cabin were delayed as some were out of hours and that we were going via Manchester, apparently the aircraft was not flying due to some problem with the undercarriage. Finally arrived in Faro 2 hours and 45 minutes late. Have Monarch bitten off more than they can chew with all the extra routes they are starting to serve? During 2012 we have noticed an increase in the number of delays in our flights to and from Faro and our next flight will be our 16th this year.



Monarch Airlines Customer review :  15 November 2012 by Yvonne Pauline Thompson    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lanzarote to Manchester on 6th November. ZB627. No gate until we were nearly due to take off, no delayed sign. Then gate was changed, twice, then changed over of cabin crew, finely boarded plane, then told to disembark. Plane needed to fly to London. We were told to return to the terminal. Approx two hour delay with very limited information. Finely arrived in Manchester, no ground staff, therefore could not open the doors, then no bag handlers so another delay. I felt sorry for my young Grandchildren. It was an awful experience.



Monarch Airlines Customer review :  15 November 2012 by J Fuller    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

November 8th flew London Luton to Tenerife. Plane 2 hours 20 minutes late leaving, on our return flight we were on time. Apart from this no other problems, staff were all polite and friendly.



Monarch Airlines Customer review :  13 November 2012 by A D Moss    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delayed 10.5 hours on 1st November, 07.00 flight from Gatwick to Lanzarote. Ground staff gave what looked like a standard letter with standard excuse for 'operational' delay. Given two 5 refreshment vouchers (two passengers travelling) and provided a 'brunch'. Apologies were scant and neither ground crew or air crew acknowledged extent of delay and severe inconvenience caused. Posting on this site may alert others to the atrocious service offered by Monarch.



Monarch Airlines Customer review :  13 November 2012 by A Pleydell    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight back from Dalaman to Gatwick, after a 2 hour delay on 5th November, after supplying food to passengers either end of the plane we where told there was no food left for us and the remaining centre seats. Tempers flew and a man was given some fruit for his children. A while after going to the toilet at the rear of the plane I looked behind the curtain to find the cabin staff all eating. This is the 2nd time this year this has happened.



Monarch Airlines Customer review :  13 November 2012 by M Slaughter    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight out of Gatwick 2nd Nov 2012 for Tenerife (S) due to leave 09.50. Baggage check in - clearly no hurry, Monarch letter handed to us advised flight delayed due to technical problems, ETD 14.15. Given 5 each food vouchers. Updates on screens deceiving. On asking for more info at desk advised further delay until 17.00 given more food vouchers 10 each. Finally boarded/departed 17.30-17.45. A very long and exhausting day. Could have booked 17.00 flight on the Saturday and not wasted all day wandering around Gatwick airport, thought we were just unlucky (these things happen) we now learn it seems Monarch make habit of keeping people waiting. Return flight from Tenerife - same scenario, just different times with slightly shorter delay. (Dep due 14.10 eventually left 19.10 - 12 euros each food vouchers). Rumours circulating at both airports that Monarch have insufficient and unreliable fleet, many being put out of service with major faults. Will not use Monarch again as they clearly have no problem taking customers money but repeatedly fail to provide service.



Monarch Airlines Customer review :  13 November 2012 by David Newman    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-ACE. I think Monarch has gone downhill considerably in recent years. They seem eager to join the so called low cost airlines, whereas in recent years they have been the best UK charter airline. The aircraft a A321 seemed scruffy and untidy and Airbus seats seem particularly uncomfortable. Cabin crew nice enough, but seem unsure of their job. Giggling whilst making announcements, unsure of prices etc. Did not have a meal because cost seems too expensive, hardly any room to eat it anyway.



Monarch Airlines Customer review :  9 November 2012 by Julie Blundell    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Manchester to Preveza and return one week later (actually one week and a day due to long delay). Delayed by 5 hours outbound due to "technical problem", delayed 11 hours 55 minutes return journey due to various reasons but again "technical problem" amongst the excuses. In flight meals OK seat comfort poor, cabin crew on return journey unfriendly and snooty. Information about delays non-existent, meal vouchers available but provision of food frankly appalling. In short if travelling with Monarch, do not expect too much, be very patient and think twice.



Monarch Airlines Customer review :  7 November 2012 by Christopher Holgate    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZB 655 out of Malaga, 4th Nov 2012. Departure was to be 12.10. Although I had paid for mobile phone update I was not aware of the delays until reaching the airport and checking in. Originally told departure was estimated as 15.45, advised to check in and were given vouchers for 6 euros. After passing through security the estimated departure was changed to 17.00. Received a text message at approx 11.30 telling us departure was 12.10, on time and hope we enjoyed our holiday! At no time were we contacted by any Monarch representative to explain the problem. Given further vouchers for 12 euros for refreshments. The plane left at 20.45, 8.5 hours late. Apart from a half hearted apology from the Captain we were offered nothing in the way of apology.



Monarch Airlines Customer review :  6 November 2012 by Susan Holland    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Faro delayed again (07.40 delayed to 18.45) and passengers told it won't be a Monarch plane taking them if indeed the flight does eventually take off! This seems to be happening more and more with Monarch, what's going on with this airline please?



Monarch Airlines Customer review :  6 November 2012 by John Horton    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EMA-Malaga and return. Feel cheated that Monarch failed to inform us even at check-in that outward flight would be on a tatty old Small Planet B737. First we knew was when we saw it on the apron. Cabin crew OK, but English not good. Return on Monarch A320 much better. Punctual departures on both legs.



Monarch Airlines Customer review :  5 November 2012 by L Dive    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

When we arrived at Tenerife airport for our return flight to Gatwick we were told 3.30pm flight delayed until 7.40pm. I checked online and found out the plane coming out to us was not even scheduled to leave Gatwick until at least 5pm so earliest we could leave would be 10pm. Monarch would not comment on this. Flight eventually left Tenerife at 11pm - 7.5 hours late. Fortunately for us we were home in bed by then as on learning of the delay we immediately rebooked 2 standby seats on a Thomas cook flight to Stansted. Our risk to use Monarch again cost us 150 euros for our Thomas cook seats but we have now learnt our lesson and will never fly Monarch again.



Monarch Airlines Customer review :  1 November 2012 by C Weekes    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew into Gatwick from Palma 28th October and was told that due to technical difficulties there would be a 6 hour delay in Palma. The flight went out but it would appear the flight was overbooked and another flight had to provided. Not impressed as when we reached Gatwick there was a further delay as there was no staff to unload the plane, then told they could not get the door open. As a result of this my waiting taxi charged me waiting time. From the reviews this seems to be a common occurrence with no respect or regard for peoples time.



Monarch Airlines Customer review :  30 October 2012 by B Pearce    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two hour delay going out Gatwick to Lanzarote, and the day before we flew home they changed the departure time from 18.00 to 19.55 without informing us. The flight actually took off at 20.20 getting us to Gatwick at 5 past midnight. Seats are tiny - I'm 6 foot so not unusually tall and it was impossible to get my knees in so they kept driving the trolley into my leg. The top of the seat was at the top of my shoulders. It was hot and the staff looked totally miserable. Dreadful experience.



Monarch Airlines Customer review :  30 October 2012 by E Eversfield    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We booked to go East Midlands to Palma. A few days before I had an email to say travelling with Air Italy, a small relatively new company. We had the same seats both ways. We were half an hour late leaving. In our seats we noticed repairs, sticky tape and ripped armrests. Unfortunately we were on the same plane home - we recognised the sticky tape! My husband's lunch served at 12.30 was the same as the breakfast served on the way out!



Monarch Airlines Customer review :  30 October 2012 by A Blake    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Majorca to Gatwick on 23 October delayed by 7.5 hours. New plane had to be flown out. Seats in new plane even more crammed - both sideways and forwards than before. Nobody seemed to be keeping local staff informed as to whet was happening. Monarch used to be much better. One mark for landing at the right airport.



Monarch Airlines Customer review :  29 October 2012 by Laura Churchill    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was the first time I had flown on Monarch and felt as if I was travelling in a cattle truck. We had paid to check in our luggage but found that there were people taking cases on board that were equally as big as ours, some were taking two pieces and cramming them into the lockers on top of our hand luggage, jackets and duty free. The flights on both the outward and return journeys were an hour late. In trying to find space for their luggage, they were blocking the aisles making boarding very slow.



Monarch Airlines Customer review :  29 October 2012 by C Roake    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arrived at Gatwick to be told at check in there would be a delay but no further information available was promised that info would be available at 8.10, the original departure time. No further info forthcoming until we chased at the info desk to be told that the flight would be delayed 4 hours (could fly to Palma and back almost in that time) given a 5 voucher and told the carrier was also changed. It really is amazing that Monarch have a business at all. I will never fly Monarch again absolute lack of communication and complete disdain for their customers.



Monarch Airlines Customer review :  26 October 2012 by C Prattis    (Scotland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN to Sanford return. Check in quick and efficient both ways. Outbound flight on time, return delayed 30 minutes. Plenty leg room in economy, food outbound good, return not so good. Drop down screens not good for small kids as they wont be able to see over seats. Staff excellent, would fly with Monarch again.



Monarch Airlines Customer review :  26 October 2012 by Brian Holliday    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham to Malaga on 15.05, 15/10/2012. Arrived at check in to be told that a substitute airline would be used which filled us with dread after all the recent bad news concerning Monarch flights from Birmingham this summer. This proved to be true as our flight was delayed for over 4 hours for which we were given 5 food vouchers, have you tried to buy a simple meal at an airport for 5. Returning seven days later was an improvement as flight only 1 hour late. Earlier this year had a Monarch flight from Birmingham to Fuertventura moved from Birmingham to Manchester but the return scheduled to return to Birmingham!



Monarch Airlines Customer review :  25 October 2012 by P Robinson    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointed to learn that Monarch are now sub letting flights to Small Planet Airways, having recently booked with Monarch only to find at the airport that they had switched the flight to Small Planet Airways, this is ongoing apparently due to a shortage in planes! I would advise steering away from Monarch as this really is poor practice.



Monarch Airlines Customer review :  25 October 2012 by G Howells    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Bodrum, October 2012. Paid for extra legroom, very quick and comfortable flight - 3hrs 10min. Return flight delayed 75 mins, good leg room and we will use them again. No IFE but had my laptop so I was entertained.



Monarch Airlines Customer review :  25 October 2012 by E Healey    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown Monarch for umpteen years, 3 times a year and love the ease of using their online booking and check in facility. However, I have noticed over the past few years that the seats have become more cramped to the point they are uncomfortable now and also decidedly shabby. Return flight seats are the worst, due, I think, to them adding an extra row in the aircraft. I think this is unreasonable given we are charged for extra leg room. My last flight was only delayed by 50 minutes, but despite booking the seats a year in advance, they were changed and our party was separated.



Monarch Airlines Customer review :  24 October 2012 by Peter Heathcote    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Venice and back for a weekend break. On time, nice plane, polite staff, what more do you need.



Monarch Airlines Customer review :  23 October 2012 by V Langbridge    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

4 hr delay from Malaga to Birmingham, second time in as many months had this trouble. Will not be booking Monarch again. Could not move in seat, so squashed and felt like person in front was on my lap. Get your act together Monarch you used to be reliable!



Monarch Airlines Customer review :  22 October 2012 by Emiliano Morchi    (Italy)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-MXP, Sep. 10th. A321 aircraft, not very new but comfortable. Easy boarding and fast check-in. No food onboard, unless paid, but the fares are acceptable. It was my first time with ZB and I really enjoyed it, and I found the overall service better than BA and U2. It's a pity that they'll discontinue their flight from MXP. I would definitely fly again.



Monarch Airlines Customer review :  22 October 2012 by S Kistruck    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UK to Turkey. Outward delayed 2 hours then delayed further as cabin door would not close, meaning arrival at destination near midnight. Seat was awful with metal bar pushing into back. Return flight delayed 2.5 hours, arrived UK after midnight and incurred extra parking charges. Seating very cramped and I was bumped into every time one particular steward passed by. Seated away from my partner. In all a nightmarish experience.



Monarch Airlines Customer review :  22 October 2012 by J Roberts    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked flight and seats well in advance, East Midlands to Malaga, Sept 25th returned Oct 8th and wasn't informed that we were not flying with Monarch - only found out we were flying with Small Planet when boarding. Seats booked online 1A/B as my wife is disabled. We were asked to move by a Serviceair staff member with apologies as we should be able-bodied to use those seats, moved to second row E And F. Seat adjuster broken, no change when we returned. Looked forward to flying on as Monarch aircraft ended disappointed.



Monarch Airlines Customer review :  19 October 2012 by Melvyn Hood    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from East Midlands to Alicante on a Small Planet Airlines 737-300 on 11th October 2012. The aircraft was nearly 24 years old and still carried the Norwegian red nose livery. The drop down tables were so worn that when I put my drink down it ended up in my lap as it was at about 20 degrees out of level. The aircraft was very tired and the cabin was somewhat distressed. The toilets had certainly been well used and not that well cared for. The crew and cabin staff were all Lithuanian and struggled to understand what a gin and tonic was. The crew announcements were faint and inaudible. When I book with Monarch I want to fly with Monarch. Not a good experience!



Monarch Airlines Customer review :  18 October 2012 by Dave Calveley    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sunday 7th October, 7 hour delay. Checked in on time 14.00 hrs for 16.30 to Majorca only to be given a sheet of paper informing us of a severe delay (again due to "technical reasons"). Given a meal at SAS Radisson hotel at 18.00 but like a cattle market trying to feed 300 aprox at one sitting. Finally got away just after midnight. My main gripe is this has been going on for weeks now according to various sources, so why have Monarch made no attempt to lease in a replacement aircraft. Just unbelievable that they are content to bumble along with constant delays etc to the annoyance of their customers. I will not now book any holiday that involves using a Monarch aircraft.



Monarch Airlines Customer review :  17 October 2012 by N Taylor    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and myself returned on a Monarch flight from Rome to Birmingham on 15/10/12 after a 4.5hr delay. Again like previous reviews Monarch used a Slovakian airline using an old 737-400. The reasons given for the delay was first of all they did not have enough fuel so we had to disembark, then when we get back on to move about 20 metres and then the fight crew say they have a technical problem i.e. a problem with the steering. So we wait on board for a further 2 hours then are told it was only a minor problem & we can take- off. The only thing we got as an apology was a cup of tea/coffee. This particular flight is always late from Rome, perhaps if they delay it they get a cheaper slot or am I being a bit cynical. I have travelled with Monarch many times but that will be the last.



Monarch Airlines Customer review :  17 October 2012 by Michael Smith    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had to wake up at 5am only to find that Monarch had had to find another aircraft from Netherlands and there was a 4 hour delay which they had known about days before our flight. No attempt to advise us of this. Our return journey was delayed 5 hours thus not arriving at out hotel room until 2.30am. Thank goodness we were not having to drive. Seats cramped, spare economy plus seats but they wanted 40 for anybody to use them. Customer service non-existent.



Monarch Airlines Customer review :  17 October 2012 by P Couldwell    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham to Rome, flight ZB 5409, 15th October 2012. A nightmare of trip. Aircraft was Air Explore. Firstly captain decided not enough fuel after sitting for 1 hour in plane - did he not know before? Only occasional communication to passengers. Disembarked and kept in terminal for 1 hour then re-embarked, then developed technical fault on taxi. Surely the fault must have been noticed after landing at Rome! Flight landed 5 hours overdue. Plane was very old 737-400 and dirty with broken seats. Captains management of the whole situation was at best extremely poor and worrying. Stewardess's English was poor, talked in their own language and dress code left a lot to be desired. Seem not to have any concern for passengers, many of whom were extremely concerned about the events. Landed 5 hours late. No effort on flight apart from a free cup of tea and no food apart from snacks which had to be purchased. Why Monarch continue to use Air Explore after all the bad reports and incidents is ludicrous.



Monarch Airlines Customer review :  17 October 2012 by Y Hindle    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked well in advance to fly on a Monarch plane to Malaga 10th October, I am a nervous flyer and in the past have found Monarch excellent. I was upset to have found out just before boarding we had been transferred to their sub contracted airline but told my return flight was a Monarch plane. The plane was old and cramped, a passenger in front adjusted her seat before take off and the arm came off in her hand. The return journey from Malaga was delayed by 4 hours and was again with the sub contracted airline, a 6 euro voucher for food given out, no information as to the reason for the delay. Watched Ryanair take off like clockwork!



Monarch Airlines Customer review :  15 October 2012 by John Jesson    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked to travel East Midland to Malaga out 7th October 2012 return October 14th 2012. I was advised with to 2 weeks to go that Monarch had substituted the place to Lithuanian Charter plane. The crew advised the plane was well over 25 yrs old. I was on the back row, the seats in front were broken so the next row were almost on our lap. I didn't have enough room to eat my food, staff tried to move me but the only vacant seats (3) were also broken. Never again. The crew were okay but the plane - I'd rather walk.



Monarch Airlines Customer review :  15 October 2012 by P Skelton    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham - Rome on time both ways and courteous service. Replacement airline on way out was Air Express and attentive service from them too (not heard of them?). Would have been even slicker on way back but for passengers getting to gate at the very last minute whilst remaining passengers stuck on the transfer bus for 15 minutes waiting for them. Overall a very good experience for a low price, no frills airline.



Monarch Airlines Customer review :  13 October 2012 by M Clack    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick-Tenerife regular flyers. Surly ground staff, regular delays and technical hitches resulting in late arrival of the bags at the carousel, last minute change of planes resulting in loss of extra legroom seats, then having to wait ages for a refund. After the last four return flights all of which have been affected by the above. I am trying Easyjet with whom you can now reserve seats.



Monarch Airlines Customer review :  13 October 2012 by D Davies    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked flights and paid for premium seats 9 months in advance. On our return journey, Monarch changed aircraft and when we checked in we're told that the seats were not available - and the family had to be split up. Children had to be separated. As the other seats available were near the door, they could not be on these. My partner was given a tiny emergency seat cramped in. No one apologised. We wrote to Monarch on return but never heard back. Have emailed as well and no response. The only reason why I book Monarch is to get these seats - cost us 200 extra.



Monarch Airlines Customer review :  13 October 2012 by Malcolm Black    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I travelled from Manchester to Sanford on 28th September, and returned on 5th October. Both flights took off on time, the cabin crew were as good as any airline, good food and attentive service.



Monarch Airlines Customer review :  12 October 2012 by E Timms    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Extra Legroom

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham to Malaga return. Comfortable flights both ways with polite, attentive staff. Having read the horror stories about Monarch's sub-contracting to other airlines, I contacted them by email and received a reply confirming that we would have a Monarch plane and crew. The return flight was delayed by nearly 2 hours, allegedly because fog at Malaga had closed the airport. Whilst it had indeed been misty, we heard plenty of aircraft taking off as our hotel was under the flight path. Other airlines didn't seem to be suffering as much. I couldn't find any reference on the Internet to Malaga being closed, even searching in Spanish. On return to BHX the luggage took ages as usual, but that's not Monarch's fault.



Monarch Airlines Customer review :  11 October 2012 by G Carruthers    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Disgraceful disregard for passengers who booked flight only from Preveza to Manchester on Sunday 7/10/2012. Delay of just under 12 hours with no information or representative from the airline. Had to rely on Package holiday reps who informed us as to why the flight was delayed when the eventually turned up at the airport having kept their clients in the resorts till necessary. We were left with no answers from an original check in time from 11.30am till eventual take off at 12.55am the following morning. Not the cheapest of flights either given you pay extra for supposed daytime flights. Disgusted.





 
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